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KLIA KUALA LUMPUR AIRPORT customer review :  30 November 2010 by J Teoh   (Australia)

Customer Rating :  5/5

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Very clean with a decent amount of shops and places to eat. Good signage around the terminals. The aerotrain that links the satellite terminal with the main terminal building is currently suspended (for a few months) for upgrading, so buses are used for transfers between the terminals currently. There was excellent signage for this which made the terminal transfers easy and seemless.

KLIA KUALA LUMPUR AIRPORT customer review :  8 November 2010 by D Brown   (Australia)

Customer Rating :  3/5

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Low cost terminal at KUL - stopped here many times now, and always found temperature much too cold. Always warm, humid outside, and have to come and sit and freeze inside as no one brings coat with them. Had to sit with blanket round shoulders whilst waiting for flights. Please lower inside air conditioning, also more comfortable seats needed outside. Long delays on Air Asia flight connections and no comfortable lounges.

KLIA KUALA LUMPUR AIRPORT customer review :  30 October 2010 by N Werner   (Switzerland)

Customer Rating :  4/5

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Staff are generally friendly and everything seems to be efficient and clean. A very good feature is the KLIA Ekspress where you can check-in at KL Sentral. Security is quite efficient and immigration officers are not bad. If you fly MAS on a domestic flight there are not many eating and shopping options though. Also if you fly to a SE Asian destination you usually use the gates which are above the domestic ones - and there you also have limited duty free. The satellite terminal has a good choice of shops and restaurants although of course the food is airport food. One annoying thing about KLIA are the frequent announcements in Bahasa Malaysia, English and Chinese for everything. Also I do not understand why they are constantly changing gates for flights. Usually it's never the same gate as stated on your boarding pass so you better check the monitors. Especially for domestic flights it is very common.

KLIA KUALA LUMPUR AIRPORT customer review :  23 October 2010 by T Hodge   (Australia)

Customer Rating :  4/5

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Landed at KLIA very early in the morning and there were more shops opened then I anticipated. Transiting onto our other flight was quick and simple. Signage is very clear and colour-coded. I enjoyed using the free Wi-Fi on my iPod however at times it stopped working. On the way home to Australia, we had an overnight stop in KL. Took a while to pass through immigration, and our bags were delayed from arriving on the carousel. Checking in the next morning took over an hour; the only major downside in our experience of KLIA. There must be a very small sign at the duty free outlets that passengers travelling to Brisbane via Sydney on Malaysia Airlines cannot purchase alcohol at KLIA (Australian security regulation) - beware as we found out the hard way.

KLIA KUALA LUMPUR AIRPORT customer review :  11 October 2010 by Andy Tse   (Canada)

Customer Rating :  4/5

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Had a short stopover in KLIA from Delhi on the way to Manila. Arrived at 7:00am and the airport was quiet but got busier as I got closer to my 10:00am flight to Manila. Landed in the satellite terminal and it was very clean and the stores were all staffed. Surprised there was no wi-fi but there were internet kiosks, which were always in use. Departed from the main terminal, not much there but still very clean.

KLIA KUALA LUMPUR AIRPORT customer review :  4 October 2010 by Roger Stone   (Australia)

Customer Rating :  3/5

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KLIA unfortunately did not meet my expectations, largely due to poor signage in the terminals and the problem of not being able to find one's way due to the over-concentration of shops completely filling the terminal areas. On the other hand the gate areas, in themselves, are fine and the inter-terminal trains run well. KLIA could be a good hub if travelling between airline gates and lounges was made more user-friendly.

KLIA KUALA LUMPUR AIRPORT customer review :  18 September 2010 by M Carr   (Malaysia)

Customer Rating :  5/5

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I travel KLIA every month. I usually check in on-line or at the railway station at KL Sentral. Baggage drop is straightforward. Getting from departure entrance to airside in terminal C usually takes about 10-15 minutes (V. Good). Airside there are plenty of places to eat and sit and plenty of shopping. Smokers areas are on the first floor now and reasonable. I find staff and officials straightforward and efficient. On arrivals I can get from the plane to the rail station in about 15 minutes (hand luggage only). The only delay can be in baggage collection although I find it's not much different from most airports. All in all a good experience with good facilities and less walking around to get to the gates than many places I've been.

KLIA KUALA LUMPUR AIRPORT customer review :  2 August 2010 by James Halley   (Thailand)

Customer Rating :  5/5

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Recently used the LCCT again and had a bit more time to appreciate the facilities. Inbound was the usual piece of cake, only one person in front of me at immigration and they were processed in no time so hardly queued at all. The facilities at LCCT are better than KLIA. Lots of places to eat/drink catering to all tastes. The bus into Sentral is a steal at MYR 9.00 and the time taken isnt much more than the train. The new train service isn't quite what it seems as you are bussed to a station to get the service. Only downside was that my flight to BKK left from Y1. After checkin I went to the normal departure area are (T) and was told that Y gates are not located there but behind the domestic checkin. Sure enough there it was, but entry to the area was closed. So time for a Big Mac, after which I came back and it was still closed. This irritated a lot of people who had already checked in. And there is a large notice warning people that there are no toilets in the Y waiting area. Apart from that The LCCT is actually not a bad experience considering it serves the low cost carriers and value for money for the airport tax they charge which is a fraction of thai airports.

KLIA KUALA LUMPUR AIRPORT customer review :  14 July 2010 by K Param   (UK)

Customer Rating :  5/5

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As a frequent visitor to KLIA over the years, one feels that this airport needs to expand check in counters and immigration counters at peak times due to increased passenger numbers. Early morning check in at Malaysia airlines counters can take upto 1 hour and mid afternoon arrivals it can take a long time to clear immigration with many long haul flight arriving at the same time. It is still a joy to use this airport with polite staff and varied shopping and eating outlets. I found the Malaysia Airlines lounge to be very good.

KLIA KUALA LUMPUR AIRPORT customer review :  6 July 2010 by Terence Verney   (Netherlands)

Customer Rating :  2/5

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Whilst the airside shopping areas are adequately cooled, the airport lacks efficient air conditioning in the gate areas and it can get quite stuffy at times if you're waiting a couple hours for a connecting flight. Also, seating facilities are very poor with mainly banks of seats provided. Fine if you like sitting bolt upright all the time, but very uncomfortable if you want to lean back and relax a bit because the glass wall of the transit lounge is the only means of support available. There are a few chairs which allow you to stretch your legs a bit, but only if you're less than 1.65 metres. Anymore than that and your feet protrude beyond the metal foot rest causing your ankles to rest on the cold metal.

KLIA KUALA LUMPUR AIRPORT customer review :  29 June 2010 by Kevin Barrance   (UK)

Customer Rating :  4/5

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Flew into and out of the LCCT Terminal. Arrival was fantastic. I had cleared immigration and got my baggage and was in the taxi within 20 minutes of landing! Departing was also hassle free. Reasonable facilities including cafe, duty free, bookshop, etc. Really most things you would need.

KLIA KUALA LUMPUR AIRPORT customer review :  27 April 2010 by N Werner   (Switzerland)

Customer Rating :  5/5

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It's a nice and airy airport with modern architecture. Facilities in the satelite terminal are great and there is a lot of shopping to be done. MAS Golden Lounge is good as well. Shopping is a bit cheaper than downtown KL, since it's tax free. Sometimes there is some congestion at the gate area, as security checks are done at each gate. Staff is usually friendly but you sometimes come across one or two souls who are having a bad day. Immigration officers are probably worldwide a special bunch of people and you never know what to expect. Usually in KL they are ok but give you the silent treatment. Customs is ok and once outside the KLIA Ekspress is the fastest way to KL. Train rides are comfortable, quiet cheap and efficient. Once you arrive KL Sentral you can catch the subway to KLCC or other places. You can also check in at KL Sentral when you go back but currently they only offer it for MH, CX and RB. Heard they are expanding it though. If you fly domestically things are not as brilliant as in the satelite terminal but still good. The domestic terminal is clean and functional just like the satelite terminal, however there are only limited shopping facilities and there is a Burger King as one of the only food outlets there. Eat something before you go through security in the check-in hall and don't bother to come very early.

KLIA KUALA LUMPUR AIRPORT customer review :  17 March 2010 by Kuhan Chelvanathan   (Malaysia)

Customer Rating :  2/5

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Recently flew out of KUL/KLIA and it was alright. Queing for an airline check in can take forever due to the very few counters open for a very heavy flight. Also the airport lacks support staff around the airport to assist passengers. Also, for a 24 hours operated airport, almost all the shops are shut at midnight and it is strange as many flights depart between 1am and 330am daily so I can't imagine why the retail outlets are shut after midnight as it is such a waste to spend on the refurbishment of the new retail outlets and utilise it. Toilets are first class infrastructure but third class maintenance with cheap detergents being used. Command of English amongst the airport staff are not particularly good for an international airport and most staff are very unhelpful and unapproachable. Such a disappointment to its glory days, KLIA is losing its high standards and quality of service it once offered to other competitor airports within the region.

KLIA KUALA LUMPUR AIRPORT customer review :  3 March 2010 by B Dean   (Australia)

Customer Rating :  3/5

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Positives: Great train connection service, cheap and convenient; very clean airport; departing immigration was quick and no hassle at all. Negatives - Queues too long at immigration; baggage is left beside carousel if you take too long to get through immigration and no staff are there to inform you of its whereabouts. I was disappointed with the arrivals process and lack of staff/signs to assist.

KLIA KUALA LUMPUR AIRPORT customer review :  10 February 2010 by John Howe   (Thailand)

Customer Rating :  2/5

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Kuala Lumpur low cost terminal is an abomination, one may travel on a low cost airline but to be herded into a nothing more than a warehouse is appalling. There is no train connection between the main terminals and the low cost one, one has to travel there by very uncomfortable buses from KL Sentral because the option of the airport-city rail link does not have an extension from the main terminal. The Gates are no more than doors that open on to the tarmac from which one is expected to walk to the aircraft. The monitors at the so-called gates are set too low to be seen when sitting down and should be placed a lot higher preferably above the doors where they will be visible to all. There are sufficient eateries and basic duty free shops. The immigration control is on the ground level after which one has to climb to the first floor and then back to the ground floor for departures. Why not just have a one level walkway between immigration and the departures lounge? Seating is insufficient leading to people queuing for long periods or left to mill around. This low cost terminal is not fit for a large international airport and puts KLIA to shame.

KLIA KUALA LUMPUR AIRPORT customer review :  10 November 2009 by M Idrus   (Malaysia)

Customer Rating :  5/5

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Overall I like the airport - easily reachable, good wifi connection plus the information service also excellent.

KLIA KUALA LUMPUR AIRPORT customer review :  11 October 2009 by P Knight   (Vietnam)

Customer Rating :  4/5

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As a place for planes to land and for passengers to arrive and depart from the great city of KL, KLIA serves the purpose. But I don't understand how it won various 'Best Airport' awards in the past. Yes, the transfers to and from KLIA on the KLIA Ekspres are easy and cheap (compared to other cities) and the terminal itself makes good use of natural lighting and is nicely air conditioned, but that's about it for outstanding facilities. There are no facilities once past outwards immigration if your flight leaves from the main terminal (not the satellite) and the toilets are dark and dirty. However, what's worse are the incessant boarding announcements that are preceded by some very annoying chimes. In all, this is a perfectly nice place for planes to land and for people to move through, but the facilities are lacking and please turn the music that plays before every announcement off!

KLIA KUALA LUMPUR AIRPORT customer review :  19 September 2009 by D Lee   (Singapore)

Customer Rating :  5/5

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Arrived through the main terminal earlier in September. I think this airport is a real gem, the design of the building and facilities all well thought out. Gate to immigration in less than 7 minutes flat on arrival. Left using the Low Cost Terminal, which was a breeze to use. All in all an excellent airport with plenty of room for improvement, of course.