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KLIA Kuala Lumpur Airport Passenger Reviews and KLIA Airport Traveller Reports



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KLIA KUALA LUMPUR AIRPORT customer review :  17 May 2013 by I Milono    (Indonesia)

Rating : 6/10

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Recommended

KLIA is a rather odd airport. I prefer say it's like 2 different airports because the comparison between the 2 couldn't be bigger: the satellite terminal, the main one, where major airlines (i.e non low-cost ones) land, is huge, modern, comfortable, and has free automated train going among terminals and has express train directly to the city. The other one, called Low Cost Carrier Terminal, as the name indicates, is where the low-cost airlines (mostly Air Asia) land. Unfortunately it is 'blessed' with the namesake, as if it is of low-cost quality: Overcrowded passengers in the bland-looking waiting room, long walk between the waiting lounge and the plane on the hot tarmac, and no direct train connection whatsoever, whether to the city and the satellite terminal (you can take the train to the city but have to use airport bus to the nearest train station). The biggest twist is, LCCT is located next to the satellite but to travel between them by bus it takes 20 minutes or more. Restaurants are plentiful (and cheap enough). I'm impressed with the satellite terminal building, and it somehow deserves a place for one of the best airport in Asia. The overcrowded LCCT is part of KLIA too, and it should be considered to rate the airport as a whole. That being said, with the LCCT factor, the good rating of KLIA decreases pretty significantly. I even wonder why KLIA still applies the low-cost airline separation policy, as Singapore had abandoned such policy (now all is integrated at Changi), and in other big airports like HKG and ICH, low cost airlines is never treated as that of KLIA (means that, by boarding low cost airlines should not prevent you from enjoying airport luxuries enjoyed by regular airlines' passengers). Let's hope that the new terminal, KLIA2, which is said will open soon and replaces LCCT, will make up for this.



KLIA KUALA LUMPUR AIRPORT customer review :  11 May 2013 by Noel Desalisa    (Saudi Arabia)

Rating : 2/10

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Recommended

Malaysia Airlines adjusted my waiting time in KL airport by almost 10 hrs from my original booking (originally 14 hours but due to their adjustment I waited for 23 hours). Unfortunately there were no facilities for such a long waiting time.



KLIA KUALA LUMPUR AIRPORT customer review :  8 May 2013 by T K Hill    (Vietnam)

Rating : 10/10

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Recommended

Very nice airport: clean, good signage and spacious. Lots of shops and eating opportunities. Lots of security around. All were helpful and gracious. At no time did I feel like a criminal, as I often do in the hands of the TSA back in the US. The buy in lounge is reasonably priced and the complementary massage was a real treat. One of the world's better airports.



KLIA KUALA LUMPUR AIRPORT customer review :  9 May 2013 by K Chye    (UK)

Rating : 8/10

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Recommended

Simple, efficient terminal for mainline carriers (not AirAsia 'cowshed') but expansion works due completion later this year with AirAsia Terminal 2 opening. Current Terminal 1 has seen some minor improvement too with more food and shopping outlets and the train station downstairs has just been expanded.



KLIA KUALA LUMPUR AIRPORT customer review :  22 March 2013 by Andrew Ford    (UK)

Rating : 4/10

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Recommended

Easy to use transit, well sign posted, food options were good, however, if you like a few beers before you fly take plenty of money with you - over priced! Pay for drinks as you go, as I sat there I saw 2 groups get charged for drinks they said they didn't have.



KLIA KUALA LUMPUR AIRPORT customer review :  19 March 2013 by Kevin Barrance    (UK)

Rating : 10/10

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Recommended

Brilliant airport. So clean, quiet and efficient. Staff friendly and helpful. Makes travelling a joy not a chore.



KLIA KUALA LUMPUR AIRPORT customer review :  12 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 9/10

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Recommended

KLIA is an excellent Airport, however arriving at 5 in the morning, I found few shops open and the terminal wearing a deserted look. The arrival area is like a shopping mall. You deplane and walk into a mall. The monorail to the immigration building is a nice setup, immigration area, clean but drab. Staff at customs and immigration are courteous but dour. Departure at 5pm was the exact opposite. Lively and well equipped, the airport wore a modern look. The shops in the departure area are well stocked, and everything looks spotlessly clean. The airport is never crowded and has a clean, crisp and spacious feel. Prices are reasonable. The food court is large with a selection of Malay, Asian, Chinese, Indian and the regular fast food outlets. Unlike some airports, the staff are only too happy to help. This airport works better than some modern looking ports in the region. I highly recommend KLIA as an excellent transit point.



KLIA KUALA LUMPUR AIRPORT customer review :  12 March 2013 by A Syed    (Australia)

Rating : 3/10

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Recommended

I always visited this airport very frequently as I used to fly with Malaysia Airlines before they discontinued their services to Pakistan and I always seemed to have encountered changes within this airport. First off, some of my visits have been absolutely terrific with no problems at all. However, some visits have been disastrous, such as not allowing my son's formula milk to be carried with me after customs, claiming to have CFC's. My last visit to this airport was also disastrous as we were the last passengers to board MAS from Pakistan and we had an 8 hour stopover at KLIA. Didn't offer us any accommodation whatsoever and staff did not care. These occurrences has tarnished my views of this airport.



KLIA KUALA LUMPUR AIRPORT customer review :  8 March 2013 by John Grint    (UK)

Rating : 9/10

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Recommended

Excellent airport. Always so clean and quiet, wouldn't mind getting delayed here, but, that doesn't happen very often here, well not to me anyway. MH staff superb.



KLIA KUALA LUMPUR AIRPORT customer review :  13 February 2013 by Mike Jacques    (UK)

Rating : 10/10

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Recommended

Vastly improved since my last visit with so many options for drinking and eating that it is impossible not to find what you are looking for. I found the staff to be very helpful, so much so that on a ticket enquiry where my airline had made a mistake with my booking, every effort was made to get a satisfactory result despite the fact that I was in transit. Highly recommended.



KLIA KUALA LUMPUR AIRPORT customer review :  28 January 2013 by C Tan    (Malaysia)

Rating : 10/10

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Recommended

I was impressed with the fantastic check in experience. It was done in less than 5 minutes and the boarding was smooth.



KLIA KUALA LUMPUR AIRPORT customer review :  22 January 2013 by S Sebastian    (Australia)

Rating : 5/10

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Recommended

I travelled on 19th January 2013. KLIA is far better than LCCT. Check-in was efficient and easy. The skytrain was good too. Overall the terminal is very clean and spacious. However there are a few issues/problems: The toilets/bathrooms are not clearly marked on the map. The lifts to the mezzanine level are too few and far away from the gates. Due to poor lift access, the food outlets are difficult to access. The pricing of the food (compared to normal KL pricing of food) is expensive. I don't understand why there are 2 security scans. The first is simple and quick (no taking out laptops and jackets etc.) but the second is more thorough (take out laptops etc). They airport staff should warn passengers about this. Security/airport staff at the security check were not helpful and attentive. I had to wait some time for the security staff to take the box I used to scan my laptop. Once at the gate there is no clear signage clearly stating which one is the boarding gate. I say this because none of the screens in front of the 3 gates told which one is our boarding gate.



KLIA KUALA LUMPUR AIRPORT customer review :  17 January 2013 by Laurence Wheeler    (UK)

Rating : 10/10

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Recommended

Flew through KL 3 times this month, both in and out and as a transfer. I was very satisfied with all journeys.. The airport is spacious, friendly and reasonably priced. The transfer arrangements are especially well sign- posted and easy. Good retail outlets but plenty of places to sit and wait, both landside and airside. The whole place is similar to London Heathrow terminal 5, but with much better customer experience.



KLIA KUALA LUMPUR AIRPORT customer review :  14 December 2012 by Melissa Tan    (Malaysia)

Rating : 9/10

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Recommended

A well maintained airport with a good facilities. Staff at the airport at the airport were very friendly and always available to help. Lots of choices at the Duty Free Zone.



KLIA KUALA LUMPUR AIRPORT customer review :  3 December 2012 by T Kimberley    (UK)

Rating : 2/10

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Recommended

We flew from the LCCT and it was just as bad as everyone says! Thousands of people milling around, poor signage and total disorganisation, how can KLIA be so serene and the LCCT be so terrible? Checking in was a slow process mainly due to everyone but us having overweight bags then arguing with airline staff when told they had to pay extra. You have to walk outside to board your aircraft and with many planes boarding at once its fairly chaotic with no one knowing where they were supposed to go. On our return we bought a taxi voucher at the desk in arrivals and walked out of the main exit to find the taxi pick up point is around 300/400 meters away - not very sensible!



KLIA KUALA LUMPUR AIRPORT customer review :  14 November 2012 by C Tung    (UK)

Rating : 8/10

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Recommended

Used KLIA 4 times in two weeks as part of my Asian trip. It is a very efficient and user friendly airport. On arrival, I was able to leave the plane, get the shuttle train to main terminal and pass the immigration within 10 minutes. It's incredible and I think other airport especially Hong Kong need to take notes. The immigration officers were friendly and I like the fact they do finger prints instead of the arrival card to save all the hassle. I had to wait for around 10 minutes for luggage but as a whole from the time I left the plane to the time I got my luggage it was within 20 minutes. Departure was also very smooth. The only disadvantage was there were only two areas opened for Malaysia Airlines check in (economy class, B for luggage drop and C for check in) which was not sufficient for ALL MH flights leaving KLIA.



KLIA KUALA LUMPUR AIRPORT customer review :  21 September 2012 by Azlan Hashim    (Malaysia)

Rating : 8/10

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Recommended

I left KLIA for my flight to Helsinki via Amsterdam on the 6th of September. Although there were many international departures in the evening, I had such a smooth and pleasant time at KLIA. There are a lot of improvements such as children playing areas and food chains for both at Main Terminal Building and at The Satellite Building as well. The free wifi service within the airport works very well. However, I hope the airport authority will provide more electronic devices' charging areas / points in the future. There are number of free ipad Internet stations for those travelling without ipad or laptop. The Jungle Walk in the middle of The Satellite Building is a very smart idea. It offers to those transit passengers a green and relaxing environment. On arrival from Amsterdam on the 15th of September, I took less then 20 minutes from the aircraft to the international arrival hall. Through my observation, most of the airport staff both who work for duty free outlets and airlines staff were helpful and friendly.



KLIA KUALA LUMPUR AIRPORT customer review :  8 September 2012 by Casper Yap    (USA)

Rating : 3/10

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Recommended

Immigration lines were very long for foreign visitors. Need a special line for families, since children cannot stand in line for hours. They cry, get restless etc. Maybe need more immigration officers working at peak hour, morning weekday! Coin operated telephones not working again! 5/6 times I have been here that is the case. A sticker on the telephones says temporarily out of order, I would change it to permanently. Get your own cell phone if you need to make a call.



KLIA KUALA LUMPUR AIRPORT customer review :  22 August 2012 by Bill Dunlap    (Thailand)

Rating : 7/10

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Recommended

On changing planes at KL, I was shocked at how loud the constant loudspeaker announcements were. Several times when I changed in the AirAsia facility, and once at the Malaysian Air (main terminal). The voice was so loud it was almost painful.



KLIA KUALA LUMPUR AIRPORT customer review :  6 August 2012 by H Tan    (Malaysia)

Rating : 10/10

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Recommended

KLIA is spacious and user-friendly. The free wifi (an hour or so) is pretty considerate, especially for passenger who has no mobile connection in Malaysia. I like the tropical jungle area too, fairly define the rich natural heritage in this country.



KLIA KUALA LUMPUR AIRPORT customer review :  2 July 2012 by Lussiana Rossi    (Indonesia)

Rating : 8/10

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Recommended

Nice airport, clean, friendly staff. Not so many options for food, so I always ended up having meals at the same place. I like the massage chair for killing time, 1 ringgit for 3 minutes. Lots of nice shops for chocolates etc. My only drawback is the location, it is pretty far from city centre, and for early flights you can't take the express train. Only bus or taxi, which takes longer time.



KLIA KUALA LUMPUR AIRPORT customer review :  19 June 2012 by Azlan Hashim    (Malaysia)

Rating : 9/10

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Recommended

I was in the queue for check-in almost 25 minutes for my flight to Helsinki via Sin on the 8th of June 2012. The MH check-in staff was really polite and helpful. I was at the departure gate less than 10 minutes from the immigration point. Thank you to the e-gate for Malaysian passport. I enjoyed exploring the airport. There are many duty-free outlets and I found most of the staff were polite. The security agent were friendly and polite too. Plus, boarding was smooth and completed about 5 minutes before the departure time.



KLIA KUALA LUMPUR AIRPORT customer review :  13 June 2012 by Siang Wee Quek    (Australia)

Rating : 8/10

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Recommended

Used LCC terminal for arrival and departure in May/June. Found facilities and infrastructure more than adequate in terms of choice of retail shops, services, eating outlets as well as very affordable transport to Kuala Lumpur city centre. Given that it is a very busy and well used terminal, I commend the airport staff for ensuring that the venue is presentable, smooth people traffic flow and reasonably clean toilets - although more of the latter will lessen its "cheapie" image. Check-in was smooth and immigration clearance on arrival/departure was friendly and swift. I am more than happy to use this LCC terminal again in the future.



KLIA KUALA LUMPUR AIRPORT customer review :  30 May 2012 by Ennio Franco    (Italy)

Rating : 9/10

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Recommended

1 of the top 5 in Asia in my view. Great transportation services. Very friendly and helpful staff. Most major Asian airports are good and KLIA is quite nice. I had a great time and it is easy to get around and very organized in my opinion. Would travel there again without reservation.



KLIA KUALA LUMPUR AIRPORT customer review :  21 May 2012 by Paul O'Brien    (Australia)

Rating : 5/10

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Recommended

Travelled in mid May, 2012. MAL business airport lounge was closed for refurbishment for 6 weeks. Fair Enough. However - the alternative, the China Airlines lounge was crowded beyond belief, had no toilet facilities, and offered food of poor quality, and limited choice. Surely MH could do better. It is their home airport, and their signature lounge.



KLIA KUALA LUMPUR AIRPORT customer review :  30 April 2012 by Lim Sze Ann    (Malaysia)

Rating : 9/10

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Recommended

One of the best airports I would say! The external and interior are very modern. Toilets are clean, and not to mention the friendliness of the staff. Immigration is also very smooth.



KLIA KUALA LUMPUR AIRPORT customer review :  25 April 2012 by W Goh    (Malaysia)

Rating : 10/10

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Recommended

Extremely beautiful and modern airport. Feels so comfortable stepping of the aircraft. Arrived back from Munich via Bangkok on Thai Airways before making a rush for the connecting flight to Singapore onboard Malaysia Airlines. The check-in officer was very understanding and checked us in quickly. He also smiled and did not show any frustration for us making him rush through. Many shops available after entering the departure hall. Extremely clean and modern too. The only con was lack of European destinations.



KLIA KUALA LUMPUR AIRPORT customer review :  25 April 2012 by E Wang    (Malaysia)

Rating : 1/10

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Recommended

Very disappointing experience. Aerobridge was malfunctioning causing delays. Toilets were not very clean. Train between terminals was also under maintenance making the trip to the satellite very tedious. Overall very poor.



KLIA KUALA LUMPUR AIRPORT customer review :  24 April 2012 by J Warner    (USA)

Rating : 1/10

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Recommended

Took a "premium" taxi from my hotel to KLIA. Told the taxi driver Tiger Airways, I was dropped-off at KLIA - not LCCT. Inside, the info desk was not helpful and said I could not walk to the LCCT - but there was a bus every 30 minutes. I did not have 20-30 minutes, so took another premium taxi and arrived at KUL LCCT 3 minutes before check-in cut-off. It was dirty, crowded and the signage was poor. It looked and felt like an old train station. I am certain I am not the first passenger to have been dropped-off at the wrong terminal. The airport authority needs to fix this and/or educate taxi drivers.



KLIA KUALA LUMPUR AIRPORT customer review :  10 April 2012 by D Labuki    (Angola)

Rating : 10/10

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Recommended

KLIA is a very well designed airport in terms of interior and exterior. It is very modern and there are many interesting shops. Generally a very well kept and clean airport. Toilets are clean but some were not working. KLIA is the only airport I have been to that offers a premium lounge for economy travellers. The lounge had massage seats, wide choice of food and drinks for free, Internet access and an indoor mini golf area.



KLIA KUALA LUMPUR AIRPORT customer review :  4 April 2012 by J Clover    (Australia)

Rating : 4/10

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Recommended

"World's best airport" say the signs throughout KLIA. On closer inspection the signs say it was the world's best airport in 2007 for airports handling a rather specific number of passengers each year. Having used Changi and Hong Kong recently, I'm afraid KLIA is nowhere near them in terms of quality, ease and connecting to the city itself. Why they built this airport so far from KL is beyond me. The airport is uninviting, dark and has very few food and duty free shopping options. I can only imagine a long layover at KLIA would be most unpleasant.






 



 


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