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Customer Review scoring : Khartoum Airport
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6 reviews

 



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KHARTOUM AIRPORT customer review :  9 May 2011 by R Derrick   (Spain)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Just getting inside the airport is the biggest problem. Only 1 single entrance guarded by the police. Only allowed in 2 hours before flights so very long queues outside the main door. However once inside it is not too bad once you have paid your exit fee and booked in. The cafeteria is totally useless and so there is nothing to do except sit down and wait for your departure.


Khartoum Airport by Jake Pride

20 June 2007   Customer Rating : n/a

Everything that has been written here is still true, including the mystery unannounced departure fee (US$20 one time, 20 Sudanese pounds another - made more interesting because Sudan is transitioning between dinars and pounds). Flights do leave in the middle of the night (because the middle of the day is unbearably warm), and they do leave late, so patience (and flexible travel schedule) is a must. Bureaucracy is still in full effect, with multiple X-rays and searches. Courtesy is in rare supply. And yes, Sudanese do not queue for anything. You just shove and elbow and get to the front of the crowd any way you can. Even for no reason... the mob getting in the front door resembled a rugby scrum, but once inside, there were no big crowds, and thus no reason to push and shove rather than just wait in line - it's just the way they've always done it. I had the chance to leave via the new International Terminal that opened this month, and was pleasantly surprised. Air- conditioned, spacious ceilings, numerous clean restrooms, water/snacks for sale, plenty of seats in the departure lounge, actual flat-screen TVs showing when flights are (scheduled) to take off. It is, dare I say, closer to what other international airports are like than it has ever been. That being said, if you have reason to travel to Sudan, than you probably already know to expect the unexpected.

Khartoum Airport by Peter Morison

26 August 2006   Customer Rating : n/a

Transit at Khartoum airport - not for the faint hearted. Living in Kano and needing to get to Nairobi flying via Khartoum is feasible in order to avoid the flight down to Lagos and the long expensive and risly taxi between domestic and international terminals there. However due to the fact that departures and arrivals are two unconnected buildings and transits via Khartoum are a rarity expect a long lonely wait at the arrival section until someone decides to arrange a bus to take you over to departures. When you do arrive expect a hot, smelly and uncomfortable wait for your connection. If it is on Sudan Air likely to be late too. Good luck - its a challenge!

Khartoum Airport by Abdalla Salih

13 September 2005

I'm a native Sudanese (born and raised in Sudan) who travels a lot around the World. Whenever I visit my beloved Sudan, I always feel sad twice. The first time is when I arrive at KRT Arrival Terminal. This terminal was opened in 1986. It was, as it is now, small with two halls handling maximum of two airplanes at any time. But it was nice, clean, artfully designed, and the staff members seemed to be happy working there. Unfortunately, since then, nothing has changed, improved, or fixed (as in some cases); and it's been getting worse and worse every time I see it. The second time I feel sad is when I leave Sudan. Not only because I'm leaving home, but because of the waiting battle at KRT Departure Terminal where bureaucracy is at its highest level. This terminal was born more than sixty years ago and never raised. It's still small and always seemed very crowded even with one airplane passengers. You always have to have extra money with you for the unannounced new fees or stamps. Sudan has just signed a peace accord ending more than 22 years of civil war in the South. The oil money has started fueling the economy and a new state of art airport is being planned in the east side of the River Nile, in Omdurman. Hopefully this new airport will be opened soon. There's more than ten millions Sudanese who leave outside Sudan. And always willing to visit their family no matter what (sometimes twice a year). The great, generous, and passionate people of Sudan deserve much more than what they have now.


Khartoum Airport by Paul Rogers

2 June 2004

I fully endorse the comments of Malachy Roscoe regarding Khartoum airport. I have travelled extensively around Africa and elsewhere, and it is by far the worst airport I have ever encountered. The only things he does not mention is the endless queuing for each stage of the mindlessly bureaucratic departure process and the frequent sense of panic as you are separated from your baggage during the numerous security checks. All this is compounded by the fact that most passengers and staff are half asleep and extremely irritable due to the fact that many flights depart between 03.00 and 05.00 in the morning. I am sure that Skytrax does not wish to offend countries and governments by announcing a World's Worst Airport award, but I am also sure that it would have a great effect in improving airports such as KRT. So, please accept this nomination.

Khartoum Airport by Malachy Roscoe

5 May 2004

Having worked in Khartoum now for the last 6 months and visited several times over the years in addition that my previous position allowed me to travel worldwide frequently - I can definitely say that KRT is the “World's Worst Airport”. I think maybe Skytrax should think about this as a new category for 2005. The bureaucracy is on a total new level to another country I have visited, yes even beaten Tel Aviv for non-Jewish visitors and the facilities are no better than an average abattoir. On arrival you have bused to the arrivals terminal were you are expected to queue for up to an hour to pass through passport control, of course this is providing you have a visa in your passport issued in a Sudanese Embassy otherwise an extra hour for one to be issued. Following baggage collection you are then forced to queue again until you are fortunate enough to be selected to have your luggage thoroughly examined before being “released” to leave. The entry though is much less painful than exiting which involves an average of 10 checks or administrative procedures. 

1. Show passport to enter airport terminal (most occasions) 

2. Show passport and tickets at baggage screening 

3. Pay departure fee and get ticket stamped 

4. Check-in 

5. Complete exit form 

6. Show exit form and stamped ticket 

7. Get passport stamped 

8. Identify your luggage and get it searched - after removing the items YOU will be expected to repack your bag a second time 

9. Hand baggage screening and search 

10. Ticket collection at gate 

11. Before leaving terminal to get bus to the plane; present your passport for verification and exit stamp inspection! 

12. The obligatory show of your boarding pass on boarding the plane.  Don’t expect duty free, air conditioned waiting areas, business lounges or facilities, smiles, hello, thank you, goodbye, catering, information desk, assistance (even from airline representatives) or toilet facilities and you won’t be left disappointed! But once outside the Worlds Worst Airport you will meet the most pleasant, courteous and honest people that I have ever personally encountered – Welcome to the real Sudan.









 


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