Krakow Airport Passenger Reviews and Krakow Airport Customer opinions
KRAKOW AIRPORT customer review : 3 April 2013 by Joshua Kenzing (Spain)|
Rating : 2/10
Yesterday had a 'brilliant' opportunity to pay a visit to Krakow Airport. Sorry, I should have had, because due
to fog in Krakow my flight from STN was for the second time in a year diverted to Katowice (KTW). We were
then transferred by bus to Krakow which made my travel almost 3 hours longer than it originally was. Next
time I won't choose KRK because of just a bad location and a huge risk of fog and diversions.
KRAKOW AIRPORT customer review : 2 January 2013 by Robert Szocik (UK)|
Rating : 6/10
Two recent domestic return flights from WAW. Domestic terminal is tiny, and resembles the former Etiuda
terminal at WAW. Baggage reclaim is rather slow. Check-in is surprisingly quick, despite long queues.
Security and ground staff are fine. The free bus from the railway station is timed to pick up arrivals, but is
not so useful when leaving the domestic terminal - the bus can wait for up to 30 minutes at the international
terminal, so it's sometimes quicker to walk. Facilities consist of two shops and a cafe, with minimal seating
before security - not a problem when the flight is on time, but my second flight was delayed by two hours
due to fog, which made things less pleasant. Overall, a useful regional airport, but nowhere near the
standard of WAW - the great city of Krakow deserves better.
KRAKOW AIRPORT customer review : 7 September 2012 by Peter Thackray (UK)|
Rating : 8/10
FRA-KRK, arrived 5 minutes ahead of time. Terminal building is small with all aircraft parked on the apron and
buses to the building, no airbridges. 2 baggage reclaim belts, and not much else apart from toilets and lost
baggage counter. It could be very busy if more than one plane is arriving at the same time, but just about
OK for 1 flight, plenty of free trolleys available. Arrivals Hall is at one end with the Car Rental and similar
things easily available - Check-in is at the other end of the building. Car Park/Car Rental is in the multi-
storey opposite the terminal building and looked very new (September 2012). Only flew into the airport so
cannot comment on length of queues to Check-in or pass through security. The airport is small which means
it has its own charms and challenges.
KRAKOW AIRPORT customer review : 25 January 2012 by A Ryan (UK)|
Rating : 2/10
Worst airport I've ever experienced. We were there on a Sunday morning in January - we'd arrived with 2.5+
hours before our flight was due to depart. We couldn't find the check-in desk, as it was impossible to see
beyond the queue of people waiting for security. Thankfully a staff member helped me out, and pointed me
in the right direction. Check-in was easy. It was then time to join the ridiculously long security queue, which
took 1.5 hours. It wouldn't have taken quite as long, had people not been pushing ahead in the queue -
people with children seemed to think they had priority, along with people who hadn't left enough time
(though, who would have expected to wait for that long!). All in all, it would certainly put me off travelling to
Krakow Airport customer review : 7 June 2011 by Alan Finch (UK)
Customer Rating : 2/5
Far too small for amount of traffic it handles - cramped and grubby check in. Very inadequate
facilities after security, tiny shop and coffee bar only. Reasonable seating at gate - however
in desperate need of expansion.
Krakow Airport customer review : 21 April 2011 by S Thomas (UK)
Customer Rating : 2/5
Dreadful, overcrowded, lacking facilities that even the smallest airports elsewhere seem to
have. I will now avoid it and fly to Warsaw. The train service to Krakow is preferable to
another interminable wait at Krakow.
Krakow Airport customer review : 17 January 2011 by L Richardson (UK)
Customer Rating : 1/5
The airport is clearly far too small for the amount of people trying to go through it. Krakow
is a nice up and coming city with lots to offer tourists. However they really need to sort the
airport out. if you finally manage to check in you get to join possibly the longest queue in
the world to get through security. There are only 3 metal detectors for the entire airport and
the staff are in no hurry to get people through. On top of that the people of poland do not
seem to understand the concept of queuing. It is simply a free for all with everyone just
pushing in and no staff around to stop this blatant act going on.
Krakow Airport customer review : 2 August 2010 by Simon Rands (UK)
Customer Rating : 1/5
We had rented a car from Warsaw and 1st problem on arrival at Krakow Balice is there are no
signs for Car Rental return, meaning lost time while we found where to return the car - you
have to go to the 5th floor of the multi-story car part. There are no car rental staff to
greet you on arrival, we had to park our car in a different companies bay and go to the desk
in the arrivals - totally chaotic. Ultimately this led to us missing our flight despite having
arrived 90 minutes before departure. Facilities for passengers travelling with young children
are limited; the self-service cafeteria on the 1st floor has a small pay area for kids; access
to wi-fi (needed to re-book flights) is only possible if you already had pre-paid access,
there are fixed, coin-operated internet terminals in the main concourse but these are pretty
useless. To cap it all, having taken the lift with our pushchair, trolley loaded with bags, 2
children, the lift was broken when we wanted to go back to the ground floor - only option
stairs - not a good experience! Overall I would say Krakow is not up to the necessary standard
for a popular European city, and does not do justice to a wonderful city.
Krakow Airport customer review : 26 July 2010 by R Roth
Customer Rating : 2/5
I parked in the parking lot of the airport in July 2010. To my big surprise the system charged
me for more than one hour (12 PLN) while I was less than 1 hour in the parking (6 PLN) The
same happened to my brother in law's parking card. There is no time printed on the card so one
can't check, but I knew from my GPS and watch that I spent less than 1 hour when paying and si
did also my brother in law who followed me. After some discussion with the responsibles they
charged me only the hour, pretending their system was working OK, what obviously is NOT the
case. I would not be surprised that the system is somewhat manipulated to round up to the hour
as of 50 minutes. So please check exactly what time you take the card at the entry and when
Krakow Airport customer review : 5 May 2009 by A Czyz
Customer Rating : 5/5
KRK is a very small airport, because it was originally a military base for Poland, before part
of the land of purchased to be converted into a commercial airport. Hence the single run-way
and small building. Now as Krakow is gaining popularity, the airport plans to expand, and has
purchased the last of the military land. They keep tradition and have military men at the
KRAKOW AIRPORT review : 19 August 2008 : by Kevin Tunnicliffe
Customer Rating : 1/5
Our trip into Krakow had been simple and efficient and I was impressed. Unfortunately on departure
we were given Gate 2 for our Ryanair flight to EMA. This gate is very poorly designed and passengers
had to go upstairs to gate 3 to buy refreshments from anything other than a vending machine. Even at
Gate 3 the staff were surly and took their time before condescending to serve you. Duty free was a
joke, poorly stocked and high prices. The view from the windows was onto an access road and a fence.
KRAKOW AIRPORT review : 7 August 2008 : by W Morgan
Customer Rating : 3/5
Very small airport considering the amount of tourists to Krakow. Arrival was fine, queue to get
through security but didn't take long. We only had hand luggage so no wait at carousel. Took local
bus into Krakow, driver very friendly and despite him having no english and us no polish we managed
fine! Departure as chaotic as expected. Others have advised getting there 3 hours ahead to make sure
you get through check in in time. Don't bother, the airport won't let you check in early and there
is nowhere to sit while you wait. Just make sure you are in the right queue when they start check in
as it is a complete scrum. They did put small signs up about 20 mins too late. Otherwise airport
clean and cool inside, you can get drinks etc when through security but facilities limited. Don't be
put off though, Krakow itself is well worth suffering the airport!
KRAKOW AIRPORT review : 11 July 2008 : by J Brown
Customer Rating : 2/5
This airport is inadequate for a city as popular as Krakow. Not sure if my opinion is clouded due
to the time that we checked in as a number of flights were leaving at the same time but the whole
airport itself was chaotic. Check in lines were huge and took an age to get through, the security
procedure was not a whole deal quicker and then after a stressful time getting through this the
facilities airside were non-existent! Arriving was fine and we were through within 20 mins however
there was a lack of information with regards to how to get to the train station. There is a free
bus which takes you there in 2 mins and arrives in time for the train departure. You can also walk
direct in 5 mins. It's a shame really because Krakow itself is beautiful but the airport kind of
lets it down.
KRAKOW AIRPORT review : 26 June 2008 : by J Fox
Customer Rating : 1/5
One of the worst airports I've been to and it's a shame as the city of Krakow is fantastic. The
security lines are shambolic and chaotic and inadequate to deal with passenger volumes. No one to
point nor direct queues - it's a free-for - all particularly when it comes to a point that
passengers are going to miss flights. We queued for nearly 1hr30 mins to be screened and as we
neared the end more people just pushed past and jumped ahead. No staff whatsoever around to keep
everything under control. On other occasions some staff did then seem to escort certain passengers
to the front of the lines which is wrong when you have people queuing for ages. It's time the whole
mess was sorted out. I begrudge giving 1 star to this airport. One piece of advice get there early
to ensure you don't miss your flight.
KRAKOW AIRPORT review : 6 May 2008 : by Paul Smith
Customer Rating : 2/5
Small and basic airport. Nothing special. Gloomy & surly staff. Not many smiles here. Immigration is
slow and surly. Dont expect to get anywhere in a hurry. No shops after security when departing
(except one perfume & booze shop). You have to wait in gloomy lounges with no facilities (bar, food
etc). You are taken by bus to the plane, so dont buy any speedy boarding or priority boarding
tickets here. Krakow is a great city to visit just a shame about the shoddy airport and gloomy staff.
Krakow Airport by H Lee
10 January 2008 Customer Rating :
Very small but functional airport. Perhaps we were expecting worse (because of Warsaw airport), it
was a pleasant surprise for us. I guess this airport serves mostly smaller regional planes,
therefore less logistic nightmare of handling passenger load of any wide-bodied Boeing or Airbus.
One drawback was that the security check was very thorough and slow which created a bit of a line
up. Transfer to the city was very easy, there are bus and train connections to near old town. Taxi
to city centre is not too expensive. Overall, we had a very pleasant experience with this airport.
Krakow Airport by G Lloyd
27 December 2007 Customer Rating :
Airport fine and functional, although definitely not the place if you want to do much shopping ,as
this is minimal. The only drawback really was getting through security was very slow indeed, with
the queues barely moving.
Krakow Airport by David Mludzik
24 May 2007 Customer Rating :
Krakow is a small airport about 15 km from the city. The traffic is high
in the afternoon, but people manage to get through the crowds. When
International or heavy flights come in, then the airport becomes very
full. The lines make it almost impossible to get through. The airport is
also fairly clean and modern. There are some restaurants and duty-free
shops but some are very expensive. I flew on LOT from KRK-EWR last
summer and I was happy with the service. The baggage check takes a
while, because many people fly LOT and also the airport doesn't have
many employees. Also getting from the terminal to the plane takes a bit,
because buses drive the passengers to the airplane.
Krakow Airport by Iain Leitch
10 April 2007 Customer Rating : n/a
PIK-KRK-PIK. Arrival was fine (mid morning). Off plane, through
immigration and collected luggage within 15 mins even though it was a
full flight and there was plenty of other activity as could be seen from
aircraft movements and crowds in the main terminal. Bus or walk to the
small train station right into the centre of town - ideal. Returning was
just as painless although clearly made easier by the relative lack of
other flights on a Sat evening. It certainly wouldn't take much for the
security gates to get overwhelmed and backlogs to develop. Like most
small regional airports, you take your luck with timing. Worst bit was
getting on the plane but that's just due the usual Ryanair 'scrum down'
at boarding time. One thing that struck us everywhere in Krakow was how
little litter there was. Whilst waiting, sitting outside the terminal,
we watched 2 guys diligently sweeping and picking up every single bit,
including butt ends. No complaints inside either. People must get a real
shock when they arrive in the UK and really see what unclean means!
Krakow Airport by P Wojcieszyn
4 April 2007
KRK-DUB-KRK. Long queues, rude staff, unclean terminal! I know that
this is an airport using most by low-cost airlines but this airport is a
nightmare! Krakow is a beautiful City, but I much prefer using Katowice
Airport which is just 80 km from Krakow!.
Krakow Airport by M Talbot
5 February 2007
Airport is expanding as more budget flights are operating to and from
Krakow. It’s a base for SkyEurope airlines amongst others. On arrival,
security and luggage was fast. From the plane to car park in about 15
minutes. On departure, check in was quick, there were no queues at
security and there are even some small but nice cafes in the gate areas 3 and 4.
Krakow Airport by Brian Hill
10 December 2006
Unlike the previous views; we experienced no problems or delays
completing security and immigration at KRK when returning yesterday on
the BA LGW flight at about 13.30 even though my wife hand carries a
nebuliser complete with syringes and needles. Admittedly there were few
Krakow Airport by Dave Houlihan
27 October 2006
Just back from Krakow, I will never moan about Dublin airport again.
Krakow is the worst airport I have come across, absolute bedlam, huge
queues out of the door and 2 hours to get though first security and then
customs - flight delayed due to this. Staff rude to the point being
Krakow Airport by Mike Thompson
22 September 2006
Forget earlier comments about leaving it until the last minute before
you go through into boarding and the departure lounge. We have just come
back from a brilliant trip to Krakow but it did take us 2 hours to get
through airport security. Our plane eventually took off one hour late.
First there was a mad 'crush' to get to the boarding area, followed by
long queues to the baggage x-ray machines. This took about an hour and
twenty minutes. We then had to queue through passport control. Because
all flights were being delayed because of security priority started to
be given to certain flights meaning we were being queue jumped making us
even later. We didn't clear passport control until 5 minutes after our
flight was supposed to leave which caused us a lot of concern,
especially as there were no announcements telling us the flights were
being delayed. Once through passport control we then had to queue to go
through another security check during which they checked our hand
luggage all over again. I've no problem with all the security but the
time to get to the departure lounge took us by suprise. Yes there is
nothing in the departure lounges, make sure you take something with you
to eat/drink and keep occupied with but go through boarding just as soon
as you possibly can after checking in. Krakow is wonderful, don't be put
off by the leaving arrangements, incoming was superbly efficient.
Krakow Airport by John Whitehead
1 July 2006
I arrived to check-in 2 hours prior to my flight on 29/06 and yet had
still to clear passport control at the scheduled time for my aircraft
departure! The departure hall was completely full of people and luggage
check-in took over an hour. The check-in lady having to physically lift
the luggage off the scales. I have never seen such a slow performance.
But worse was to come - absolute chaos at the security section. And
when I finally got within 1 meter of the security machine it still took
10 minutes to get through. At this stage I had 15 minutes before my
depature time (so 105 minutes from arrival to clearing security. My
only comfort in these hot crowded conditions was seeing fellow
travellers on my flight in the same predicament. Then to join the
Passport clearance queue. Cleared that 2 hours after first arrival and
at time of my scheduled departure. Plane finally took off 45 minutes
late having waited for all its passengers to get through the "airport
from hell". Never again for me, which is a great shame as Krakow is a
Krakow Airport by A Hazizi Hazemi
24 May 2006
The airport is small but little inviting. It really fulfils all the
basic requirements for all international passengers. Check in staff
extremely friendly and helpful but unfortunately the immigration officer
was a bit weird in a way, but he didnt give a hard time. Wide selection
of bars and restaurant with reasonable price. Departing from Krakow
airport is an unforgetful memory. The best part is going from Krakow
city centre to the airport where you have to pay for your luggage too
(reminds me of recent Ryanair policy).
Krakow Airport by M Talbot
24 May 2006
Have been through this small and efficient airport many times in the
last 6 months. Upon arrivals, baggage is usually on the belt within 10
minutes. Staff are courteous, fast and efficient. Prices in the shops
and cafes are quite reasonable. Getting through the security checks when
there is more than 1 flight departing can take its time. After security
there is still not much to do except sit and wait for your flight, so as
mentioned previously, try to hold on for as long as possible. Anyhow,
its always a pleasant experience at this soon to be expanding airport.
Krakow Airport by Graham Brack
2 April 2006
As of March 2006, there is still not much past security, so don't go
through until you have to. It can get incredibly crowded there,
especially if flights are delayed. In our case, there was no
announcement that our Ryanair flight had been delayed, so we all trooped
through as instructed. The check-in staff were very courteous but
overwhelmed. The snack bar is quite small for the number of passengers
passing through, but inexpensive. Baggage handling was quick. Ladies
note that the toilets in the baggage hall are very limited, so you may
have quite a queue. My wife says in future she'll go there as soon as we
arrive and by the time she's out the bags should be there.
Krakow Airport by Simon Summers
24 November 2005
The renovations in the terminal building have been completed, and that
the "other-side" through security checks is much larger and more
spacious. However, there is still far too little to keep a traveller
entertained or occupied - one lousy duty-free shop with a poor
selection, and a couple of coke machines. Also note that there are no
screens displaying your gate - check your boarding pass.
Krakow Airport by Nathan Fotheringill
2 August 2005
This airport seems to be suffering from the success of Krakow as a city break
destination. It is ill equipped to deal with multiple departures with not many check-in desks and a barely
adequate gate area where seats are at a premium. There are a couple of reasonable restaurants and
a few shops landside but hardly anything once you have passed through security and immigration.
It doesn't pay to be early at the gate as all the chairs will be taken by those waiting for
eralier flights and there is nothing to help you pass the time. To be fair, I was there on a Friday
lunchtime in the middle of summer - at quieter times the airport would be a pleasant enough
experience. Everyone is bused to the aircraft despite the fact that your plane might only be a few yards
from the terminal. I suspect that with Krakow marketing itself as the new Prague, airport expansion
will be not long in coming.
Krakow Airport by L Jacks
Unless it's been changed since November (2004) you might have a small problem finding the easyjet
check in. There were no signs to direct you, also the staff did not have on the usual easyjet
uniform. It's not a large airport, but if you are tight for time (NOT a good thing on easyjet
flights!) you could have a problem. As you go through the departure's entrance, turn left and go
right to the end, the check in is on the left.
Krakow Airport by S Summers
Fantastic regional airport located a short bus ride from the city. Check-in is generally quick and
efficient (there are only transatlantic flights once a week in the summer) and there are enough
amenities to keep you busy until your flight leaves. There is a nice observation deck which looks
out across the apron, however it costs 3zl. A final note; there is nothing to do once you've passed
passport control, so hold out as long as you can in the main area, or on the mezzanine level where
there are shops, cafes/restaurants.
Krakow Airport by A Krolas
Small and efficient, a nice regional airport. It becomes crowded at times of a widebody
transatlantic service departure/arrival (daily service during the summer).
Check-in staff friendly and helpful. The business class lounge is on the small side.
There is a small snack bar and a duty-free shop in the departure area. A few other shops, a
restaurant, a bank and car rentals in the general public part of the terminal.
Boarding is done by busses, often they use both front and rear doors to board/de-board a Boeing
737-500 which makes it incredibly fast and easy.
Parking is just in front of the terminal, frequent public bus service to downtown Krakow (about 12
km, the trip on the bus takes 20-30 minutes).
Also, the airport is 0.5 km away from a motorway exit, the A4 motorway brings you into the city of
Katowice in about 40 minutes (less than 70 km).
This makes the airport a good choice for both Krakow and Katowice bound travellers.
If you experience any problems submitting comments on the above link, please use our general