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Kuching Airport Passenger Reviews and Kuching Airport Traveller Reports
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Kuching Airport customer review : 25 April 2013 by K Choo (Malaysia) |
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Rating : 4/10 |  |
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Recommended |  |
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Food outlets were okay if you are fine with fast food - MacDonalds, KFC or Starbucks. Shopping overpriced so don't
bother. Luggage need to scan before check in, so you need to arrive early. Setback no complimentary internet access
unlike KLIA which has.
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Kuching Airport customer review : 10 August 2011 by Neil Ha (Australia)
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Customer Rating : 4/5 |
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Kuching Airport has definitely shown a great improvement as compared to 5 years ago when I went to for my
holiday. It is much better as it has more dining places and restaurants such as McDonalds, KFC, Starbucks etc in
the airport. International flights are still rather limited due to government policies. Fully air-conditioned, all Kuching
Airport needs is ground staff that speaks fluent English, better services, more airlines and flights.
Kuching Airport customer review : 6 September 2010 by Stephen Lloyd (UK)
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Customer Rating : 3/5 |
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The airport has come on leaps and bounds in recent years with excellent development - but it
seems to have gone a spot too far. It's never the busiest airport and is now attempting to
drive people to electronic log in at a number of terminals by departures. Whilst quick they
are let down by the slowest "fast bag drop" I have ever seen, and notable was a tendency to
try to charge for excess baggage. It really appears quicker and cheaper to check in the
traditional way.
KUCHING AIRPORT customer review : 17 May 2010 by John Bancilhon
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Customer Rating : 4/5 | |
Considering that it is hardly an international airport Kuching airport has certainly improved
a great deal in recent years and is a real credit to the authority. Checkin was very efficient
and friendly and while waiting for our departure, we were able to enjoy a nice cup of coffee.
The place is fully aircon as opposed from the older days where it was hot and steamy. Kuching
airport will in my opinion surpass a lot of other airport.
KUCHING AIRPORT review : 9 March 2010 : by R Mortara
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Customer Rating : 5/5 |  |
A small to medium size airport which has been updated recently. On my arrival by bag arrived
10 minutes after landing and checking and security formalities on departure were handled
efficiently. The lasting memory for me though was on arrival. Heading through the customs area
you have to have your bags scanned. Here I was asked by the security officer where I was from,
was it my first visit to Borneo and given the wish I was to have an enjoyable stay. All this
with a hand shake and a smile. Shame most airports (we know the reasons why) cant have staff
who act this way more often. A great way to be welcomed to a country.
KUCHING AIRPORT review : 19 June 2008 : by A Hazemi
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Customer Rating : 3/5 | |
New Kuching International Airport. New duty free shops are far better than the previous terminal.
They have Coffee Bean & Tea Leaf (for departing pax only) and Marry Brown. Apart from it Starbucks
and KFC can be found on the main departure level. New shopping style for sending off folks is to be
experienced at the departure level (before immigration counter). In a way KCH has made a lot of
improvement since last time. The hardest part might be that KCH does not serve many international
routes incomparable to its sister airport Kota Kinabalu and Penang International.
Kuching Airport by H Fontaine
4 April 2008 Customer Rating : 
They appeared to have doubled the size of the old facility but they didn’t just add on. It appears
to be a complete remodel with good quality materials. Lots of marble and wood. Those who flew into
the old facility will be happy to know that the air conditioning will now actually keep you cool!
(The old airport was always hot.) Some of the other reviews complained of a lack of stores but I
didn’t find this the case. Of course some of those are a year old and the airport has changed. There
are several places to buy magazines and reading materials, they have a pharmacy, and some local
stalls as well. They also have a Starbucks, which is the first one in Kuching I believe. The
restaurants include those with local food and even a KFC for those of you who only eat western food.
Immigration was very friendly upon arrival and Check in went very smoothly upon leaving.
Kuching Airport by Kenneth Chong
25 February 2008 Customer Rating : 
The remodelled terminal is futuristic with 36 check-in counters. There are now 4 Luggage Claims, you
can get good coffee with Starbuck located on public concourse Level 3 and Coffee Bean and Tea Leaf
in Level 2, departure lounge. Hopefully there will be a bookshop soon. There are now 10 gates, with
9 aerobridges.
Kuching Airport by Robert Marshall
24 March 2007 Customer Rating : n/a
This airport has doubled in size. Very posh with lots of marble tiles.
It has weaknesses, which were there before it was enlarged. Security is
not acceptable by modern standards. I was in transit KUL/SBW but could
wander about landside and airside with no restrictions. Check in for
early flights (07.00) is not catered for. There was nowhere open to get
coffee, and nowhere to sit while waiting the two hours. As I was flying
within Malaysia, I expected to use the 'Domestic' gate. Not allowed.
None of the airport staff seem interested in the welfare of passengers.
I expect this from MAS, but not from the airport as well. A great missed
opportunity. It could be good, but let down by the employees.
Kuching Airport by Hank Fontaine
9 January 2007
I fly in and out of S.E. Asia on a regular basis and have flown into
Kuching multiple times over the past 10 years or so. I must say the
complete remodel of the airport is wonderful. When I say complete
remodel I mean completely different place. Gone are the dated and tacky
cement with minimal decorations. They have since been replaced by
beautiful new shiny wood panels and flooring. The metallic trim has more
of a nickel finish than cheap chrome. It’s much classier and actually
relaxing. It’s a smaller, cozier KLIA with a touch of Stockholm Airport
thrown in. The terminal itself has doubled in size and it seems they
have several new runways. I actually wonder about the size since much of
the terminal seemed empty but I guess they are planning for the future.
The layout is generally much more streamlined and efficient in my
opinion and the shops more inviting. Finding your way around is also
extremely easy now as they have increased the amount of signage. Kuching
airport used to be a hot humid place. The air conditioning system seemed
like it couldn’t keep up with the tropical climate. This trip I found it
cool and refreshing throughout.
Kuching Airport by Phil Palmer
3 July 2005
Having travelled to Kuching each year for the last 10 years it is with delight tha I saw this year
that it is finally being upgraded. The new upper level departure hall will enhance the departure
efficiency which can, at the moment only be described as organised chaos. Along with the upgrade it
is hoped that the duty free shops will stay open for flights later in the evening ie Kuching/Perth.
Kuching Airport by I Wong
6 May 2005
KCH is undergoing major upgrade at the moment, adding to a new terminal, lengthening its existing runway
and increasing numbers of airbridges to nine. We could see more facilities will be added once it is
completed in 2008. Current international departure hall on second floor has nothing special with handful
of shops only. Check-in area is very dated and in need of a new and wider space. Hope to see more
international airlines flying into KCH, which could be a refresh after mostly MAS and AK B737s.
Kuching Airport by Alfian Hazemi
21 April 2005
Kuching Airport really needs some improvements in all of its infrastructure. However departing or
arriving via Kuching was a pleasant experience for me. The check in staffs gave their best to ensure
passengers comfort. The immigration staffs were as well friendly. However the selection of duty
free goods were less especially for international passengers flying out to their destination without
transiting in Kuala Lumpur or Singapore. The restaurant (or best-likely to be called a bar) offered
less selection of menu. I just cant imagine how Kuching Airport could invite more international
passengers using Kuching with its current conditions.
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