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New York JFK Airport Passenger Reviews and Airport Customer opinions



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NEW YORK JFK AIRPORT customer review :  24 October 2009 : by J Lockett   (UK)

Customer Rating :  1/5

1 Star Rating   

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I would have preferred to make a complaint directly to the department in JFK that deals with customer service but I see there is no direct email address. I came through Terminal three at midnight on 16th October and I was traumatized by the whole experience . The place being run down, the dirty floor your asked to walk bare feet on I can live with but the staff. Some one in authority needs to go through this as a customer and they would be appalled. You are screamed at, glared at, they make faces at other customers behind their backs. Even the official at the beginning of the queue said nothing other than chew her gum and flick her finger which was no doubt the JFK International symbol for go past ? We were all screamed at to get our shoes off, our belts off etc, none of which anyone have a problem with but we were all made to feel like criminals and the atmosphere was disgusting and a disgrace to the USA . The staff here are aggressive, bullying and intimidating - as I found when I said in a loud voice "a please and thank you would be nice ", all I got was a glare and despite no alarm going of when stepping through the alarm door I was asked to do it again.


NEW YORK JFK AIRPORT customer review :  6 October 2009 : by A Lamont   (UK)

Customer Rating :  3/5

3 Star Rating   

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Arrived T4, connected to T2. Immigration at T4 was okay but officials were rude. Waited for a long, long time at the baggage carousel (I think it may have been randomly searched). Connection to T2 was easy enough but the terminal was ancient and miserable. Was delayed for 2 hours in-terminal and 1 hour on-tarmac. Was exhausted and impatient. I will probably avoid JFK if possible in future.


NEW YORK JFK AIRPORT customer review :  19 September 2009 : by R Lord   (UK)

Customer Rating :  1/5

1 Star Rating   

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Terminal 2. Other commentators describe it as a hell-hole, how right they are. There are plenty of third world terminals that are better. The awfulness of the whole place is hard to imagine, luckily I will never have to return.


NEW YORK JFK AIRPORT customer review :  10 August 2009 : by B Rooney   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Used T4 for DL LAX departure with onward int'l flight. I am writing to alert people to a strange, potentially alarming experience at security for the B gates in mid-July. I put my shoes, coat, bag of toiletries, laptop and other items in the trays along with my carry-on bag. In the time it took me to turn around, wait for one person ahead of me to walk through the scanner and reach my trays (20 seconds), my laptop had disappeared. I had read about this sort of thing before, but thought I had taken the right precautions. No amount of asking staff to help got me anywhere, other than a warning to "move away". After 90-120 seconds or rechecking and making a larger and large fuss, some one I assume to be the manager asked me what I was missing and "was it a laptop in a black case". Item rescued and I was relieved - until I thought about this and it seemed more and more of a concern. I am not accusing anyone, but it took an amazingly short period of time for it to disappear and a strangely long period of time to be "found". Just be careful and be warned. Otherwise T4 is among the best at JFK, but shop eat and before security, leave enough time to clear security (40 minute queue) and mind your trays!


NEW YORK JFK AIRPORT customer review :  3 July 2009 : by Dave Stone   (USA)

Customer Rating :  3/5

3 Star Rating   

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Experience at JFK will depend entirely on what terminal(s) you're using. If you're not flying Delta, you can disregard the gripes and complaints of reviewers talking about T3, etc. Terminal 1 international is good and relatively smooth, but almost no food/shopping before security. T2/T3 (Delta) is old and run-down in the extreme. Very sad since it started life as the jetsons-like Pan Am worldport in the 60's. On the other hand, I've always found T3 to be the fastest plane-to-gate trip for international travel - provided you know how to navigate the terminal and are a US citizen. T4 (International) is nice and modern, has a huge shopping area before security - but security and after is miserable and dull. T5 (JetBlue) is a long hike from the AirTrain to the gates, but has the smoothest security, great food options, and is very comfortable post-security. T7 (British Airways, United) is old and poorly maintained. Reasonably quick to get through, but hardly an impressive gateway terminal. T8 (American) is very airy and efficient, and makes one long that the Airline lived up to it! JFK is a huge airport and international gateway, and should be compared alongside Heathrow, DeGaulle, and the like. As such, it doesn't look too bad -- though that's not saying much! Customs and Immigration are definitely a bit closer to being pleasant!


NEW YORK JFK AIRPORT customer review :  27 June 2009 : by Bill Kavanagh   (USA)

Customer Rating :  1/5

1 Star Rating   

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I picked up my wife today from DL97 from Edinburgh at Delta's Terminal 3 International arrivals. The area can only be described as a "hell hole". Dirty, poorly lit, decrepit. Choose your adjective. This terminal would be right at home in some banana republic but what a horrific introduction to the USA.


NEW YORK JFK AIRPORT customer review :  9 June 2009 : by S Ashton  (UK)

Customer Rating :  1/5

1 Star Rating   

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My 19 year daughter who had travelled from the UK alone, arrived at JFK on 7th June 2009 at 2:20pm. As a worried parent I assured her that there would be people employed at the airport who would be happy to help her. How wrong could I have been! She was "greeted" by surly unhelpful staff that seemed to view visitors to your country as an inconvenience at best and a downright nuisance at worst. I assume these people do not have any form of customer service training. I suggest you rectify this and perhaps tell them they are supposed to welcome visitors to your country - and smile now and again, not snarl and growl.


NEW YORK JFK AIRPORT customer review :  6 June 2009 : by L Zijlstra  (UK)

Customer Rating :  1/5

1 Star Rating   

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Last week I arrived at JFK T3 and was shocked to see the state it was in. It's disgusting, old and dirty, not what I expected from an airport of New York. I didn't feel safe in the arrival hall. We were approached by dodgy people and it felt like we were in a ghetto. There was also no clear information displayed how to get to the other terminals (we had to pick up my parents) On the way back, the departure lounge was even worse ancient looking, dirty carpets, rude people and security staff and duty free shopping was a joke. I think America should be really ashamed of the state of this airport, it's a disgrace.


NEW YORK JFK AIRPORT customer review :  4 June 2009 : by J Adamowicz  (USA)

Customer Rating :  4/5

4 Star Rating   

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Used T8 for a recent trip to and from FCO on American. Found the terminal to be clean with a fair amount of service choices. The customs process on the way back was fairly smooth. All in all, not a bad experience despite all of the horror stories you hear about JFK.


NEW YORK JFK AIRPORT customer review :  3 June 2009 : by Peggy Marshall  (USA)

Customer Rating :  1/5

1 Star Rating   

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Connected through JFK from Frankfurt (Delta). Customs was crowded, poorly staffed, and confusing - multiple international flights arriving, of course. After numerous announcements and signage about which carrel to wait by, our flight was sent to another carrel - by that time I was just thankful to see my luggage again. After finally passing through the zigzag line at Customs, those of us who were connecting through Delta were sent to a small elevator to ascend to the Delta counter (does this place not have escalators? A second elevator was apparently inoperable.) It probably held 5 people, with luggage, at one time. Of course, staff could bump ahead of you in line and take a spot in the elevator. Good luck if you are disabled. We met with some of the most rude and unprofessional staff that I've ever seen, in any airport - it was telling that they were even rude to fellow employees. Start to finish: two hours. Then another horrible stretch of hours until our flight finally took off (from a gate that apparently boards like 5 flights at once and makes you walk up the steps outside.) Did I mention that the bathroom made truck stop restrooms look like the Ritz? Can't imagine that travelers from other countries find it a positive experience! I will never again accept a flight that routes through JFK!


NEW YORK JFK AIRPORT customer review :  1 June 2009 : by Sandro Dessi

Customer Rating : 2/5

2 Star Rating

I flew to JFK with BAWand so arrived at T7 and departed from the same terminal on my way home. After getting out of the plane I noticed the dirt on the walls and around the air outlets on the ceiling of the corridors, not a nice way to great passengers at the "gate to the US". I had to wait for an hour and a half in that musty air to pass through passport control, not even half of the desks were occupied. The televisions right next to you don't make the situation more comfortable as they are set to high volume. The officer was unfriendly, never and recalled a trip I had made to Havana/Cuba.. On the day of departure I was surprised to stand in front of the gate within 15 minutes after arriving at the airport. BA staff was very friendly and helpful, security checks were very lax compared to LHR for example, which is kind of worrying. The departure level left a much better impression compared to the arrival level. It was clean, bright and the air was better, but why on earth do they set the ac to blizzard temperature at max flow? After getting on the plane I had headaches. The choice of food was bad. Fast food, fast food, fast food, and one restaurant with exaggerated prices. Staff at Balducci's where I finaly bought a tasteless sandwich for $9 was unfriendly and annoying as they were complaining to customers about their working conditions. Overall I was very disappointed and happy to get in the plane. That terminal can not be compared with standards I'm used to at European airports, even Havana was better!


NEW YORK JFK AIRPORT customer review :  28 April 2009 : by Dave Darcy

Customer Rating : 1/5

1 Star Rating

Possibly the worst airport in the world. Terminal 7 is dirty, staff are rude, there is nowhere to sit. Then when you fancy a beer or a glass of wine, the tariff isn't on display the staff encourage you to leave a tab open and when you have had two beers and your wife has had two glasses of wine, they hit you with a bill of almost 50 dollars. Gate way to the US, country of customer service excellence - rubbish, dreadful never again!


NEW YORK JFK AIRPORT customer review :  23 April 2009 : by Richard Vrolijk

Customer Rating : 4/5

4 Star Rating

JFK Airport T4. For departing flights it's really a nice terminal with quite a bit of choice on stores and 2 or 3 places to eat. Getting through check-in isn't a big problem and rarely takes long. On the times I've had to go through, it took about 15 min on average. Arriving at T4 is a different story though. I forgot the exact number customs counters they have, think it's about 22, they rarely are all open. Most times there were only 4 or 5 open at a time. Bare in mind that it takes roughly between 5 and 10 minutes at the counter itself to go through and that there's usually 3 or 4 flights coming in at the sametime, it builds up a line of roughly 600 to 800 passenger. sometimes more, sometimes a bit less. So you do the math of how long you'll have to wait in line. For me it was an avarage of 2 hour waiting whereas 30 minutes of them there was no movement at all. My advice to everyone traveling to JFK and arriving at Terminal 4, get a front row seat in the plane or as closest to the front as possible and when you're allowed to get off the plane, hurry to the line as the difference between a front row seat and a rear row seat can easily add a few hours to your waiting time. Other than that, JFK is a nice airport and the clerks are usually friendly at T4. Even though a lot of them seem to be really bored at doing their jobs.


NEW YORK JFK AIRPORT review :  10 March 2009 : by Adam Rappaport

Customer Rating : 4/5

4 Star Rating

Terminal 5 - Jetblue Terminal. Best selection of restaurants in a US terminal. Free Wi-Fi. Great take-out food, with the opportunity to have food to go delivered to you at the gate! Easy to navigate! Architecturally, ok!


NEW YORK JFK AIRPORT review :  28 October 2008 : by John Oram

Customer Rating : 3/5

3 Star Rating

JFK probably is not significantly different to other US aiRports but I am going to keep on posting similar comments until something filters through to the ghastly DHS. So much of what is done at security where there were avoidable delays again today is cosmetic, futile and politically motivated. It has very little to do with keeping people safe and everything to do with what looks good even it does keep people waiting around in stockinged feet. There has never been a convincing argument for removing shoes and the DHS/TSA are clearly oblivious to the physical effort this requires for some. Laptops no longer need to be removed from bags at LHR but JFK clings on to another pointless process. At least we left at a good time of the day and, after the delays inflicted on us by Delta, were quickly airborne.

 





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