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Jacksonville International Airport Passenger Reviews and Traveller Reports

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Customer Review scoring : Jacksonville International Airport
8 out of 10  8 out of 10
7 reviews

 



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JACKSONVILLE AIRPORT customer review :  29 August 2012 by C Miro    (USA)

Rating : 10/10

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Cleanliness

Facilities

Recommended

Arrived on Southwest yesterday from Fort Lauderdale. JAX is modern. All public areas and bathrooms are clean and people are happy to provide assistance. There is plenty of good, well-priced dining options. What a pleasure it is to use this facility!



JACKSONVILLE AIRPORT customer review :  15 August 2011 by Mark Robinson   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

It is clean, staff are friendly and TSA is a breeze. Plenty of food and drink options. It is a smaller airport, and is very well laid out. I usually fly one of the larger airlines and connect to its hub. The fares for doing this are usually much cheaper with JAX.


JACKSONVILLE AIRPORT customer review :  6 July 2011 by R O'Connor   (USA)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Airport is Great. Security is very fast and I love the decor. The bathrooms were really clean. I also loved how you didn't have to pay for wi-fi and there are plenty of plugs to plug your electronics into.


JACKSONVILLE AIRPORT review : 13 January 2009 : by Steve Koenig

Customer Rating : 4/5

4 Star Rating

Have only arrived here, since we departed from another area airport (Orlando). Wish we had also departed from Jacksonville, since it is so much smaller and quieter than Orlando. Picking up and returning rental cars seems quite easy, as mentioned in other reviews. There are a couple of hotels on the airport grounds, and others fairly close, in case you have a late arrival or early departure. We arrived about midnight and the airport was pretty much closed in terms of restaurants and shops, but that is common in most airports of this size, and there were still a few personnel around to answer questions. Managed to find the phone to call our hotel for free shuttle pick-up. When visiting the area in the future, I would definitely look into using Jacksonville, or perhaps Daytona, in lieu or Orlando.


JACKSONVILLE AIRPORT review : 7 August 2008 : by D Valentine

Customer Rating : 4/5

4 Star Rating

We have used JAX several times this year and absolutely love it. One of our flights was delayed and we enjoyed the rocking chairs between the food court and TSA security checkpoint. On that Friday evening, a saxophonist (a la Kenny G) entertained us from the dais in the central concourse where there is also a grand piano. Nice touch! Within a two-minute stroll of the rocking chairs are food stands, shops, a mail center where you can buy stamps for your post cards and mail packages with a self-serve USPS kiosk, a shoeshine stand, clean restrooms, and even an art gallery. Security was friendly, quick and easy. In the baggage claim area, check out the installation art. It's massive and colorful. There are six different metal sculptures, stretching hundreds of feet, depicting five major world rivers plus the local St. Johns River. Upon closer inspection, you will see that the sculptures are completely covered with hundreds of thousands of used postage stamps from around the world. I can think of worst places to be stuck for a few hours than JAX.


Jacksonville International Airport by Bob Vernola

22 August 2006   Customer Rating : n/a

Have used Jacksonville Airport on numerous occasions and enjoy this airport. I recently took a flight to DCA on 8-10-06 which was the first flight day after the terrorist incident in England. Security was noticeably increased, however, it was smooth as silk. Of course, I did not bring onboard items that the news media had been talking about all day long as not being allowed, but the security section of this airport is very very efficient. The TSA agents, noticeably increased, never once were unfriendly, in fact, it seemed that they were going out of their way to try and make a hard situation pleasant. This is a great airport and recommend using it whenever possible.

Jacksonville International Airport by Peter Roozemaal

27 March 2006

Recently was in Jacksonville for business; on my way in I was so fast at the curbstone that I had hardly time to examine the facilities at the airport. On my way out today I had plenty of time to look around; the no-queue security check (something all airports should introduce) gave me plenty of time for window-shopping. I appreciated dumping the rental car, and walking straight into departures over the moving walkway. Landside of the security check is a small food- and shopping court with sufficient choice for the hungry traveller. Past security is a health and massage salon and several "souvenir style" shops. In concourse A there is sufficient opportunity to take a drink and have a snack. I have a two suggestions for improvement: put a some clocks on the wall in the concourses, and try to bring in a bit more natural light indoors; change the brown wallpaint to white or blue. All in all, Jacksonville International is one of the better airports I've visited.










 


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