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Isle of Man Ronaldsway Airport Passenger Reviews and Airport Traveller Reports

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Isle of Man Ronaldsway Airport
9 out of 10  9 out of 10
16 reviews

 



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Isle of Man Ronaldsway Airport customer review :  17 June 2014 by Brian Banks    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

Security control at Ronaldsway is a joke. We arrived 2 hours before our flight departure to Liverpool. We were the third family to check-in. We spent more time at the security scanner than the duration of the flight. Only one scanner was working and the female operator appeared to be a total novice. She took my hand luggage out of the scanner and placed it on one side. She did not re-scan it until every other passenger had gone through. By that time the airline had actually put out a tannoy message telling us to proceed to the departure gate immediately, something we had never encountered before in over 50 years of overseas travel! The 'offending items' - Manx smoked bacon, Manx smoked salmon, Manx smoked kippers! The male officer who was supposed to be mentoring her was himself involved in a dispute with two men over an aerosol deodorant which they had been allowed to take through at Manchester International Airport but was considered to be to dangerous by this security commissar! Get a grip Ronaldsway. Next time we'll take the ferry.



Isle of Man Ronaldsway Airport customer review :  1 October 2013 by K Alexander    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

A very pleasant small airport. Facilities in the departure hall are good given the size of the airport and has a very pleasant atmosphere with comfortable seating. There is a rather strange glass corridor which one enters when leaving the terminal to board. It offers some protection from the elements for about 75% of the distance but the corridor is open at the bottom for some reason which gives a very cold atmosphere. Baggage retrieval is fast and efficient. Security can be rather slow at peak times - only one scanner available. Staff are friendly. All in all - I like this airport.



Isle of Man Ronaldsway Airport customer review :  22 August 2013 by C Stephenson    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

After another spell of regular IOM commuting, unfortunately I have to report that the queues for security have not eased and at busy times the single x-ray machine cannot cope with the rush. Staff don't seem to appreciate that a half-hour queuing session is not pleasant and undermines any other efforts to make customers feel positive about the experience. It seems unnecessary, bearing in mind that there is another machine standing idle. Wi-fi might be free but is only available intermittently. Car parking is breathtakingly expensive when you consider that comparable airports have free parking. On the plus side, the bus timetable has been amended and is now more suitable.



Isle of Man Ronaldsway Airport customer review :  19 November 2012 by Russell Edwards    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Have used this airport a lot over the last 10 years, and find it works well for its size. Online check-in avoided queuing at the desk. Check in area, very clean and tidy, and "welcoming". Security was slow, however, and the need to remove shoes was a pain. Once through security, the departure lounge is light and airy, with a bar and a small shop. Seating was aplenty, even for the 2 EasyJet flights that were in. Boarding was quick and efficient and maybe other regional airports could learn from.



Isle of Man Ronaldsway Airport customer review :  30 July by David Merritt   (UK)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Clean and friendly and it works well. Used to be here a lot 20 years ago, and it seems to have kept pace with the needs of users. Most impressive is the comfort and number of seats available. Something some other places should learn from. A great regional airport.


Isle of Man Ronaldsway Airport customer review :  7 June by Brian Hill   (UK)

Customer Rating :  3/5

3 Star Rating   

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Cleanliness

  

Facilities

As per my review of 24th August 2010; the security area is a big let down. The staff are rude and surly and have never heard of the words "please" and "thank you".


Isle of Man Ronaldsway Airport customer review :  28 April by C Stephenson   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I've spent many hours at the IOM airport in recent months, and generally it's OK. With the advent of conveniently-timed Easyjet flights, however, the airport security area is showing its flaws. Mandatory shoe removal doesn't help; but whatever the reason, when an Easyjet flight is close to departure there is normally a big queue for security. Other airports have worked at reducing this problem but IOM has no solution at present so if there's an EZY on the departure board I'd recommend going to departures rather earlier than you're used to. In the departure lounge there are basic refreshments available but if you need a meal, the cafe is situated landside. So bearing in mind that you can't take liquids through security, and the potential delays noted above, you might have to go straight through to departures and be content with an expensive sandwich and drink. Wi-fi is free and unlimited; other airports please note. The best feature of the airport is on arrival. You can leave the plane and be outside the airport in minutes.


Isle of Man Ronaldsway Airport customer review :  24 August by Brian Hill   (UK)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

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As per review 26 March '09; a joy to use except for security on the return sector. My wife carries a nebuliser (basically a small compressor) plus medicine and needles, although she told the security staff, the staff being too busy chatting to notice - not a confidence building exercise.


Isle of Man Ronaldsway Airport customer review :  19 July 2010 by Simon Smith   (UK)

Customer Rating :  5/5

5 Star Rating   

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Cleanliness

  

Facilities

Used IoM this week for the first time and it couldn't be faulted at all. A very relaxed experience and staff who were quite friendly.


Isle of Man Ronaldsway Airport customer review : 5 July 2010 by Paul Shaw

Customer Rating : 5/5

5 Star Rating

Small regional airports such as this restore one's faith in flying. From the aircraft to the baggage area was no more than a 50yd walk and baggage delivery was almost instantaneous. Car rental pick-up was quick and efficient (Isle of Man Rent a Car) and the rental cars are parked just 100yds away. We were away from the airport within 20mins of arriving at the gate. On our return there was no queue at the Flybe check-in desks and the security checks were carried out quickly, efficiently and, a rarity these days, with a smile. Mention must be made of the large and comfortable landside waiting area which offers plenty of seating with panoramic views of the airfield and the surrounding coast. The refreshment area offers a wide variety of food at sensible prices and on the day we departed the chef had not turned up for work yet the two remaining staff on duty managed to provide a good breakfast service with almost unheard of offer to "take a seat and we'll bring it over to you".


Isle of Man Ronaldsway Airport customer review : 17 June 2009 : by C Stephenson

Customer Rating : 4/5

4 Star Rating

A good airport, with quite a pleasant atmosphere since the recent upgrading work. The baggage is often available as soon as you arrive after a short walk from the plane. Quite often I've been outside the airport within ten minutes of the flight touching down. On departures, the security queue and process can be a little tedious if there are a few flights departing at about the same time and there's only the minimum of facilities in the departure lounge (although there is free wi-fi). The car park is a bit more expensive than it should be; if you're away for a weekend it seems very pricey (currently the first day costs 11.50, but 3.50 thereafter). That might not seem too much, but remember that this is a small airport situated in an area with plenty of spare land. Compare with Blackpool (a similar size airport) where you can park for free.


Isle of Man Ronaldsway Airport review : 26 March 2009 : by Brian Hill

Customer Rating : 5/5

5 Star Rating

As always, a joy to use; does absolutely everything an airport should do.


ISLE OF MAN RONALDSWAY AIRPORT review : 10 June 2008 : by B Wainwright

Customer Rating : 4/5

4 Star Rating

IOM-MAN-IOM, flew with flybe following Euro Manx's collapse. Airport is very small but welcoming with plenty of seating & facilities for a small island airport. The security is swift & all staff helpful. Overall a very clean & comfortable little airport



Ronaldsway Airport review by Andrew Arnold

18 April 2006   Customer Rating : n/a

I wholeheartedly agree with the other comments. How nice to see such a clean, tidy and efficient airport with keen staff, especially the girls running the airside shop. They have made it a much happier place since the old staff were replaced. Even the Airport Director himself makes a point of announcing serious delays which shows a keenness to get it right with travellers. Well done, Ronaldsway.

Ronaldsway Airport review by Matthew Ross
1 September 2005

This is one of my favourite airports. If you're flying with BA CitiExpress to/from Luton, the contrast with the ghastly Luton airport is striking. Ronaldsway Airport is small, efficient and clean. Until a few years ago it was stuck in a rather nostalgic 1950s timewarp, but has since been modernised and expanded. There is a half-hourly bus service direct from the airport to Douglas, Castletown and Port Erin. The island's bus system (Isle of Man Transport) works well. There's even a airport railway station within a 5-10 minute walk - for steam trains to Douglas, Castletown and Port Erin. Trains stop on request only (put your hand out!) and run roughly every 2 hours during the summer months only.

Ronaldsway Airport review by Colin Fairhurst

28 July 2005

My first visit to Ronaldsway and I was most pleasantly surprised, the car parking was reasonably priced and also very well landscaped. The terminal is a sort of upgraded art deco style and check-in etc is very user friendly. There is a very clean and light cafeteria and bar that for once is reminiscent of the 1950s air terminals as one can sit and look out at aircraft close up! All in all, a very nice small airport, I hope it doesn't expand too much in the future


 


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