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Kiev Zhulyany Airport Passenger Reviews and Traveller Reports

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Customer Review scoring : Kiev Zhulyany Airport
2 out of 10  2 out of 10
8 reviews

 



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KIEV ZHULYANY AIRPORT customer review :  11 June 2013 by Linke Klaus-Dieter    (Germany)

Rating : 10/10

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Recommended

Since Zhulyany Airport had opened the new Terminal I have flown 4 times from there. Everything was nice, clean and efficient and friendly service. I really can recommend this airport to be used for a visit in Kiev.



KIEV ZHULYANY AIRPORT customer review :  28 September 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 10/10

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Recommended

First time from and to the new A terminal. Didn't believe it, but everything worked excellently. No queues at check-in, security, passport control, customs. Bus gate had enough lift capacity, so went down without wait. On arrival baggage was on the belt in 5 minutes, and then in 5 minutes off the airport. Again no wait at immigration. Food choices are fine both airside and landside. Take into account this is just 15 minutes (some 7 km) from downtown. Good choice and far superior to overcrowded Borispol with long queues, dingy terminals and 40 km from the city centre.



KIEV ZHULYANY AIRPORT customer review :  8 August 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 6/10

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Recommended

Used Zhulany for arrival and departure (domestic services). No queues, things went fast. From car to plane in 15 minutes, and 5 minutes from plane to car (no hold bags). The domestic terminal B looks bad, but the new International terminal A is a good quality facility. Overall ok, but just for regional low cost flying.



KIEV ZHULYANY AIRPORT customer review :  7 June 2012 by Jurek Kowalski    (Poland)

Rating : 7/10

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Recommended

A new terminal was opened at the end of May, for Euro 2012. Things have definitely improved - the new terminal is bigger and much more modern, although the pedestrian roads leading to airport were not yet completed and many duty free shops are not yet operational. Staff at the airport were friendly but not well- trained, they might not be fully familiar with the operations in the new terminal. There are now two security check lanes and multiple passport check lanes, (and around 6 gates) so the queues at departure were way smaller, I was through in less than 10 minutes. There were minor issues with the announcement system - the gate numbers were not yet announced on monitors, so I had to ask airport staff for the correct gate. The new terminal is slightly away from road, but it's still easy to get from the airport to the city centre using public transport (15 minutes to central train station, if there're no traffic jams).



KIEV ZHULYANY AIRPORT customer review :  4 November 2011 by Yevheniy Kahanovych    (Ukraine)

Rating : 2/10

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Recommended

This airport is very small and basic handling about 7-8 flights per day. Big plus is that it is just 7-8 kilometres from downtown. Everything else is a big minus. Facilities are primitive and wouldn't even work for a bus station. Passenger handling was fast, security was relatively ok, departure lounge was located in a separate temporary building, and bus ride to the plane parked some 150 meters from the terminal was unnecessary. On arrival it took me however, around 2 or 3 minutes to be out of the airport with my hold bag.



Kiev Zhulyany Airport customer review :  22 October 2011 by D Goldfinch    (UK)

Rating : 3/10

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Arrival from Stansted a breeze, straight through immigration. On departure 10 minutes through to departures. Not keen on being forced to walk through tax free shopping area. New terminal very bright and airy although a long walk to Ryanair departure at area B. Extensive catering choice but as has been said already prices very expensive.



Kiev Zhulyany Airport customer review :  13 May 2011 by Sven van Dijk   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Truly the worst airport I have seen. The building of the size of a cafe, one registration desk, no belts, hilariously small room for customs, than a huge queue to the passport control, with very slow and super soviet style bureaucrats checking your passes. Then you are in small room, packed with people, without conditioning.


Kiev Zhulyany Airport customer review :  17 April 2011 by Martin Kay   (UK)

Customer Rating :  1/5

1 Star Rating   

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I had to use this for first time due to Wizzair transferring its UK flights there as its central hub - it is a shambles. Signage is poor, it is a very old Soviet building that has had a cosmetic decoration, yet is simply not big enough to handle extra traffic. The check in procedure is a joke, only one belt shared with 6 check in desks, passengers then have to leave by an exit door and go outside around the back to a second building housing the departure gates. The departure area is basically 1 room with a duty free shop no bigger than 15m m2 There is seating for only around 60 while when I was there more than 200 people crowded into the room. No facilities for refreshments, and the plasma screens show no flight info just weather reports. Expect pandamonium as military, police, airline staff, airport officials, and heavies in black bomber jackets all seemingly want to control things with the result being chaos. Incoming passengers face piles of baggage passed directly from the tarmac through a door there is no reclaim hall-just a 6m corridor. This place makes Boryspil look like a palace. The only advantage is the 7 km from the centre of Kiev as opposed to KBP 33km. All the same be wary of taxi drivers asking for extortionate fees to unsuspecting arrivals- better to get a bus from just outside main entrance. There is an ATM machine to get some Hirivna.This airport is a long way towards being capable of the same standards offered by KBP,and will be interesting to see if the lower fares offered by Wizz can actually benefit customers who expect more.










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