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Houston Airport
6.6 out of 10  6.6 out of 10
138 reviews



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HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 April 2014 by C Wajsberg    (Israel)

Rating : 2/10

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Recommended

Old dirty airport with rude staff and very long waiting lines. Departure lounge extremely poor with nearly no food outlets. Avoid this airport if you can.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  20 April 2014 by Don Avery    (UK)

Rating : 0/10

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Recommended

Absolutely terrible time getting through security/customs. What a nightmare. We had read reviews about the horrifying waiting time, that we didn't realise how true this is. There is no way older people could endure this after a 10 hour flight! Kids crying the whole time and hugely understaffed. A disgrace and disappointment for our first time here, which is not fair on this wonderful city. You must sort this out immediately.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 April 2014 by R Spencer    (UK)

Rating : 0/10

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Recommended

The airport that ignores your complaints. Read back through the comments and for 3 years you will see that people have been complaining about delays at immigration for arriving passengers. What has been done, nothing! I watched old men of nearly 80 years old and young parents with screaming infants wait more than 2 hours to get through immigration in this disgracefully organised shambles that is called immigration, of 20 booths only 4 were open. They say they cannot afford to pay the immigration staff because of government cutbacks. Why not charge a $5 immigration processing fee and at a stroke pay of the immigration staff and eliminate the lines. But that calls for imagination and drive to improve, something that those who organise immigration control at IAH clearly lack. It is nothing short of a disgusting disgrace that Texas ought to be ashamed of! I will not use this airport again until I hear that this problem has been dealt with, come on IAH get your act together.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  24 March 2014 by A Kaiser    (USA)

Rating : 0/10

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Recommended

Without exaggeration, and as much as it pains me to say it the rudest TSA agents of any airport I've been to, international and domestic. This isn't a one time thing either. It is, without fail, every time! All of this is only compounded by their horrendous customs lines. Suffice it to say that it's another weak point in flying internationally to Houston. One note of interest: London Heathrow - some of the friendlier TSA experiences I've had. After one goes through security, puts their shoes, belt, jewellery, jacket, scarf, etc. back on, there is a stand with 3 buttons, green for good, yellow for ok, red for bad, push whichever one indicates the experience had with TSA at that time. No excuse why Houston TSA shouldn't implement such a system.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 March 2014 by J Carb    (USA)

Rating : 0/10

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Recommended

A huge disaster going through customs, 4 different lines, everyone understaffed. Took two hours.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 March 2014 by W Haliburton    (Canada)

Rating : 0/10

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Recommended

Worst immigration / customs and in-transit process that I have experienced anywhere in the world. Had a 1.5 hour layover, missed our connection. Airport and airline staff confirmed this is a huge issue that the government wont address.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 March 2014 by Erich Binckli    (Germany)

Rating : 0/10

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Recommended

Arrived at HIA on 3/10/14 at 3.55 pm from Mexico City in transit to Miami. Only hand luggage, boarding passes ok. Huge queue at Immigration (abt. 400 people). Only 40 % of immigration desks were manned. Officials did an excellent job (abt. 3-4 min. per passenger) but due to lack of manpower it took about 1.5 hours to get through. Same queue at customs and later again at Security. Had 2.2 hours for transit but this was still too little and we missed our flight. Management must have been aware of expected volume of traffic and I am at a loss to understand why they did not adequately prepare for it. "Fast line" for privileged (paying) passengers at customs is another nuisance. I will definitely avoid in the future.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  11 March 2014 by Lisa Cook    (USA)

Rating : 0/10

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Recommended

Landing from international flight on Sunday - 3/9/14 around 5.30pm, but had no idea of the 2 hour plus ordeal that would be required to get 1 checked bag of business clothes - no purchases of any kind - to the other side of customs. There were no weather concerns for that day, so every person in customs area had arrived on a scheduled flight. It seemed that no one at IAH customs had any idea that people were flying that day. A total of 5 stations at customs were manned, I think there are about 75 stations. After we basically checked ourselves through an electronic kiosk, we then had another line to give the forms to the agent. After that line we had another hour in the line/scrambled mess of people to get the one piece of luggage cleared. Once again there was no queue - just a mess of people with agents coming through yelling to get your forms filled out. Total confusion reigns. Finally you reach a place where only 3 agents are manning the door, quickly look at the passports again and you leave. The agent controlling the leftmost lane - was purposefully slow - processing 1 person for every other lines 10. Like most travelers, I would do all this without complaint if there were a weather emergency or that this long time in customs was necessary for all passengers and their belongings to be carefully scanned to protect our country. I felt like I was in some argument between airlines/airport managers/customs officials. Shame on the decision makers for making people the pawns in this scheme of traveller misery.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  3 March 2014 by Allan Bennett    (UK)

Rating : 0/10

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Recommended

Inbound 14 Feb 2014, LHR-IAH. Usual long queues at Immigration but nothing out of the ordinary for non US citizen visitor. Real pain was at Customs with 4 double lines snaking through the hall. Only 2 eventually 3 officers on duty who now seemingly check your passport as well as collecting the customs forms - why - this at least doubles the time taken to process passengers and causes long delays at peak times. Do the Management at Houston not understand that they are losing revenue as customers no longer have time to spend money on food and drink in their airport and frustrate customers who maybe struggling to connect with outbound flights. I used to allow at least 1.5 hours for transit through US gateways, looks like this is now more like 2+ hours if you are lucky. I hope someone has told the airlines and that they have re-programmed their computers to account for these excessive delays. I will now have to look for direct flights where ever possible, Houston we have a problem.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  3 March 2014 by Doug Stuart    (USA)

Rating : 1/10

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Recommended

What an embarrassment as my wife and I cleared customs around mid-day on a Thursday. The new machines crashed (all of them all at once) and they did not seem very intuitive. I'm all for technology, but it needs to work. Anyway, its all been said here already; long lines and seemingly not enough staff to handle the volume. Let's get to work and get simple stuff like this fixed.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  28 February 2014 by M Lyamin    (USA)

Rating : 0/10

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Recommended

2/26/14 from Cancun to Seattle via Houston airport and have to say this was my worst experience going through US customs in Houston airport. I was traveling with 3 kids and it took us 2 hours to get through 6 ridiculous lines before we could get to our gate and miss our flight with many others travelers. There was one line to just show your passport, then you go to another line to scan passports and get your picture taken at an electronic machine that then prints out your picture with passport info. Then you go to 3rd line to show some security guy the passport printout and then to find out that again you go to 4th line to get that printout stamped. Afterwards, you have to get our checked in bags and go to another line to check them right back in for connection flight. Oh and then go through TSA security again where they didn't care that you only had 5 minutes before your flight takes off and makes you stay in general line. Oh and the walk to Gate E is long and even though we got a guy on motorized vehicle to drive us to the gate, we still didn't make it. He was the only helpful person at the whole airport. He told us to go to Customer Service and ask to be put on next flight. Well, United customer service was rude and said it's not their fault that customs took so long and that if we don't get on a flight that day (had 3) then we will have to wait until next day where they have flight at 5.40pm and they will not pay for hotel or food. Luckily we were able to make it to one of the flights that evening and got home but it sure left a negative opinion of United. They definitely need to work on their customer service and managing their connection flights.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  27 February 2014 by Sue Boorman    (USA)

Rating : 0/10

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Recommended

International arrivals - beware. This airport will not help people with connecting flights make their connections. Some airports make sure that people with close connections get priority through customs and security. Security staff (after customs is cleared) appear to be trained to lie and tell you there will be no problem with connections. Several people at 12 p.m. 2/25 in line at security had connections leaving in 10-20 minutes. We asked to be let through more quickly. We were told to get in back of the line and we would be "fine". I was in the "E" terminal and was told gate "C40" was "right next door" and not to worry. I had 8 minutes to get to the gate. The terminal was several long hallways and shopping areas away. I tried my best to run. I asked for help from an airport employee sitting with a motorized vehicle who refused to help me. I arrived 10 seconds before the gate closed. This is not "fine"! Does it take a genius to provide good service and get people with connecting flights to the front? Other airports do it! Horrible experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  19 February 2014 by K Scott    (Canada)

Rating : 0/10

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Recommended

I can appreciate the other review of how bad Houston Airport is for international travellers - particularly those transit passengers just passing through. It turns into a completely wasted day. Management seems to not care about passenger flow. They torture you with long lines with 4 or 5 stations out of 80 (yes 80) open. The appearance of security is there so while they delay you anyone can walk off with your luggage because there is nothing to monitor it at the back end. No nexus pass to speed things up. No priority for connections or smooth connection process. Do not buy duty free perfume or liquor etc. You are a transit passenger but it will be confiscated or taxed because you pass through customs. In short I will limit myself to direct flights out of Canada now. Passing via United States is not an option.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 February 2014 by J Johnson    (USA)

Rating : 2/10

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Recommended

We had 2 elderly passengers requiring wheelchairs to meet us at Houston (from Cancun, heading to OKC), which arrangements had been made when we booked. When we got to Houston, they picked up my Mom and Aunt on a cart but it was full of other passengers so I couldn't ride with them. Since we had to go through customs, we knew they would be taken care of in their wheelchairs. Turns out the cart guy dropped them off somewhere with no wheelchairs available and no one to assist. The guy also told them they would miss their connecting flight. So, my 81 year old Mom and Aunt were wandering around the customs area and having to walk with their carryon luggage with no assistance. Since we had already passed customs and the ensuing security check (again), we couldn't go back to get them. Evidently no one can go back to customs to assist, even airport personnel. We finally went back to the security area and just waited for them. Eventually, they made their way through. We did indeed miss our connecting flight to OKC and ended up getting a hotel in Houston. If someone had indeed met them with wheelchairs at the gate in Houston (as they were supposed to), we would have made our flights and breezed through the airport process. There were 6 of us flying together on that flight, we all missed it because we weren't going to leave them behind. This was a nightmare end to our 13 person family vacation in Cancun.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 February 2014 by P Dill    (USA)

Rating : 0/10

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Recommended

Truly a horrible experience! If (somehow) you manage to make it through Customs and have a connecting flight, you face another amazing line to be re-screened by TSA before you are allowed to enter the concourse to get to your gate. There was only two machines screening with no alternatives (No Pre-check lines, First Class Line, and no line if you held status). I would avoid IAH at all costs! My only recommendation (which I have not tried) would be to exit the airport after customs and then re-enter so that you can go through normal TSA screening. It has to be faster than I experienced!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  10 February 2014 by A Wyatt-Rogers    (USA)

Rating : 9/10

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Recommended

I have never had a problem with this airport! People are always friendly and fast, and so I actually almost always attempt to route my international flights from this hub! For all of those here that are complaining about waiting times to clear customs - especially those of you that complain there's no expedited line for first class customers - I say to you that this is your own fault. If you've got the money to travel internationally (first class or not) then you certainly can spare the hundred dollars it takes to apply for the US Border Agency's Global Entry program. A quick line to an automated kiosk, just moments to electronically declare your imports, and you're set to go and cleared for re-entry.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 January 2014 by T Nicolaou    (USA)

Rating : 0/10

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Recommended

After a relaxing week in Jamaica all our happiness was dashed when we were met with a line of easily close to 1,000 people attempting to clear customs. Customs and immigration officers were rude and lazy. Almost all the booths were closed and as a result almost everyone we saw on our flight from Jamaica missed their connecting flight. No expedited areas for First Class passengers either. Why on earth did we have to go through a TSA screening when we just passed customs and have not left the airport? I will never fly through here again which is a shame because it is convenient to our Austin location.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 January 2014 by Delia Smires    (USA)

Rating : 0/10

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Recommended

My husband and I were there on Monday night coming in from Mexico, we had 3 hrs to connect to our homebound flight and missed 2 flights due to the ridiculous line in the US Resident/Visitor line. We waited there 3 hours! The immigration officers were disrespectful and lazy. They were in a corner hanging out laughing while people waited and missed their connecting flights. As a US Citizen with a US resident husband I was able to go through the same line and now they have this bad system where residents have to go in the same line with visitors. Talk about inefficiency. This airport needs a better Operations Management Chief and these government employees that are being paid with our taxpayer dollars need to be put to work. Once we reached the United Airlines counter there were another 200 people in that line. United was nice enough to put us up in a hotel and gave us food vouchers. Houston is the worse. It gives a bad impression to visitors about my country, step it up and welcome to the first world!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 January 2014 by K Pruett    (USA)

Rating : 0/10

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Recommended

Flew through here last night from Mexico flight. The jam in Customs was spectacular. We waited in the cattle call lines for 1.5 hours. Approximately 800 ppl total. With 40 gates available only 2 open. The new kiosks were being used to check passports, when you scan your passport you get a slip of paper (that should be the end of it) but no you then go into another line and wait for the 1 or 2 live people at the only 2 gates that hand stamp and initial your paper. Then onto another line for the customs person to again check your passport and initialled paper is taken. In the meantime some people are let to go right through after the kiosk and others going into another line. No rationale for that process. We had been allowed 1.5 hours between flights by United. Apparently you need at least 3 because by the time we took our bags out of the baggage area we could not recheck it because of time and took it with us through TSA. With all of that it took us almost 2 full hours to get through the process and that does not even count the time to get from terminal E to terminal C - a very long commute on a good day without people in the walk ways. As a result of the missing of the flight we had to spend the night in the airport hotel and miss the next morning because we then had to fly when we had not expected that. There needs to be a better system 40 gates and only 2 open. New kiosks that still require people to be seen by the 2 attendants at the gates and then the checkpoint beyond that just to make sure of what? The Customs system I understand is needed for our protection but really the expedition of the process should and needs to be streamlined and more accommodating for the flyers.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 January 2014 by Andy Smith    (UK)

Rating : 0/10

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Recommended

I travel continuously in my job, definitely the worst airport in the world for immigration queuing, creates an awful impression of the country (which I really like) on arrival. I queued for nearly 3 hours, missed my first meeting and it created all kinds of hassle at work that day - no one expects to have to wait that long to clear an airport in a civilised society, but no one seems to care. I now do everything I can to avoid this airport but that's not always an option. Best way I have found is to come (from the UK) via Canada, clear customs there.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 December 2013 by Kevin Engelke    (USA)

Rating : 0/10

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Recommended

Arrived in Houston Saturday evening around 8 pm. Standing in customs line, over 20 gates available for US citizens. Only two open. Line is several hundred folks long. Nice service by the US Government. Typical poor performance.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  25 November 2013 by P Lundgren    (USA)

Rating : 2/10

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Recommended

Arrived in Houston from Costa Rica yesterday. In such a large area with lots of customs bays, only 12 were open. 8 for international passengers and 4 for US citizens. Seems to me, no matter what country you are from, if you are arriving back into your home country, your citizens should get priority or at the very least have the same number of bays open for both citizens and international passengers. It was slow, slow, slow. Then there is getting your bag and going through security again which was very slow and chaotic. Extremely lucky to make it to our connecting flight with only 5 minutes to spare. The customs both arriving and leaving Costa Rica was much, much more efficient and the agents were friendly. Due to the time it took to get through customs, still awaiting arrival of our bags which did not make the connecting flight. In the future, will avoid this airport for any international travel.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 November 2013 by M Lozier    (USA)

Rating : 2/10

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Recommended

Eight of us arrived from Cozumel Mexico at 2.20 and took us 2 hours to clear customs, saw lots of people cutting in line to no avail to the hundreds of airport personnel. We had four hours to our connecting flight thank goodness, we finally get to the gate to catch our flight to Amarillo only to find out that 8 United Express gates were basically in the basement of the terminal! As other flights left we heard the p.a. say to scan your ticket, we say" No Way" sure enough at our departure time, you scan your ticket and are let out a gate, to walk down a hall much like a movie theatre with departing cities in lights above doors. When we got to ours a lady was checking our names off a list? We had already scanned in, was the first and last time for Houston. Will stick with Dallas.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  4 October 2013 by Sam Hussein    (UK)

Rating : 0/10

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Recommended

I was coming over from Colombia going to the UK. A journey I have made many times. I have never met a more unprofessional set of immigration officers in the world. They deliberately made me wait just enough so that I missed my flight.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 October 2013 by Jeff Gale    (USA)

Rating : 0/10

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Recommended

Who was on the planning board when terminal E was in conception? Let's walk all the way through terminal C without a moving sidewalk, and when you finally arrive Terminal E, we'll give you about 75' of moving sidewalk! Not to overlook the fact that about 6 electric vehicles passed by, shouting to make way, having no passengers on board!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  20 September 2013 by S Black    (UK)

Rating : 0/10

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Recommended

I flew from Heathrow to Costa Rica via this airport. Never again will I do so. I had to change planes here going and coming back. I was treated terribly on the change going over. I was taken away to a room and had to wait for about half an hour. I was up set and asked why were they keeping me here so long as I had a flight to get. After what seemed like an age all I was told that I did not press my fingers on the x ray hard enough. Then on the way back I was questioned by a passport staff member for ages. Terrible. I will never ever go to the States again not even in transit.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 August 2013 by M Rose    (USA)

Rating : 3/10

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Recommended

Arrived at Houston Intl on Sunday, August 11 from Belize. My connecting flight was over 1.5 hrs. later. Apparently that's not enough when you have to go through Immigration/Customs in Houston. At least 500 people ahead of me and within 30 minutes there were that many behind me. Out of about 20 Customs booths, only 5 were manned. It took 85 minutes to get through. I had to sprint to new gate and was about the last one they let on. I'm sure quite a few people missed connecting flights because there were a lot of empty seats on my plane. I'm sure they have all kinds of excuses of being undermanned, etc., but when I look at the amount of money they take out of my plane ticket, I know it's just waste, inept management, and the general "couldn't care less attitude" of most Govt. employees. I travel outside the US 3 to 4 times a year, but I will avoid Houston Intl. like the plague in the future.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  23 July 2013 by S Clarke    (Mexico)

Rating : 5/10

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Recommended

On July 5 of this year I arrived at the Houston Bush airport from Mexico City at 8pm. Of 34 immigration stations, only 4 were in service. Having been seated at the rear of the plane, I was among the last to leave the aircraft. It took 2 hours to clear immigration. I'm under doctor's orders to limit my standing and walking time. My physical discomfort aside, it was sad to watch as pregnant women, young children and elderly passengers joined me in this snaking journey to the desk. Several people missed connecting flights. People were at their wit's end. I finally had my passport stamped at 10pm.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  5 July 2013 by Paul Weary    (UK)

Rating : 6/10

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Recommended

Flew in to terminal D on a transatlantic flight, transferred to Dallas via terminal B. Airport very quiet on a national holiday. Got through passport control, baggage reclaim, customs and baggage check in under 30 minutes. Friendly and welcoming TSA officer. Signage around the airport could have been clearer, but apart from that it was a positive experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 July 2013 by W Hamilton    (USA)

Rating : 1/10

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Recommended

I'm appalled by IAH. In the last month I was in the airports in Chicago, Detroit, Newark, Atlanta, Lisbon. Porto, Madrid and Frankfurt and all were clean, beautiful structures with excellent signage and service. At different terminals at IAH I was met with a blast of mould, followed by filthy stained and torn carpeting, chairs and floors that were filthy, mould on walls, broken and stained ceiling tiles and poor air quality throughout. Desks and chairs were often broken and the exterior glass was filthy. The SuperShuttle service (I'd reserved online) at 6 pm was abandoned, with a scribbled note saying to pick up a filthy cheap white phone that had no dial tone. I finally got through to someone who said they were in Phoenix who directed me to a hall and door saying a shuttle would come. Strangely enough, after about 30 min a shuttle did come. In all, IAH is a filthy embarrassment to Houston, something needs to be done.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  27 June 2013 by Theresa McLaughlin    (USA)

Rating : 0/10

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Recommended

The United Airlines gates are the filthiest areas I have seen in any airport. The carpets are full of dirt, trash, and debris. I have never seen cleaners like you do in the nicer airports. The seats are old, dirty, and tearing. How can they permit their airline to depart from such a filthy and uncomfortable place? I do not want to sit anywhere at their gates.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 June 2013 by S Azhar    (USA)

Rating : 8/10

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Recommended

Terminal B was very easy to get around how ever I don't expect most people to like the fact that their plane might be parked on the tarmac without a Jetway. Lots of restaurants although there should be free wi-fi.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  15 April 2013 by S Ahlers    (USA)

Rating : 0/10

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Recommended

Eleven of us arrived from Costa Rica with a flood of passengers from other countries. Out of 35-40 stations only a few were open. The whole process took over 2 hours and was the worst I have experienced. We were lucky that our connecting flight waited for us. My husband and I were the last two to board after many stressful lines and a sprint through the airport. The airport employees got to listen to a lot of irate passengers. I don't know if other airports are experiencing the same lack of staff as Houston, but it was enough to make us not want to leave the US again.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  15 April 2013 by M Mejia    (Philippines)

Rating : 8/10

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Recommended

Flew in and out of terminal A on a Delta connection last week. Since I did not fly in directly to IAH from overseas, I did not experience the horrid queues mentioned in earlier reviews. On the contrary, I found terminal A pretty efficient coming in and going out. Food choices may be limited, and free wifi options are just on the free 45 minutes provided by Boingo, but the airport served its purpose. Baggage was out pretty quickly (the fact that we were on a 45 seater CRJ 900 made the wait less painful as we had to wait for only a few bags out the carousel). TSA officers were pretty friendly on the way out. Overall, not a bad experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  3 April 2013 by D Parrish    (USA)

Rating : 10/10

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Recommended

Me and my wife's first time flying in to this airport. Impressed with the professionalism of employees, whether directly related to the airlines, or vendors. Everyone was down to earth, even held light-hearted conversation with you. TSA agents were the friendliest we've encountered at any other airport in the US. Flying can feel intimidating to the "not-so-frequent-flyers" sometimes, but Houston's airport made us feel at home!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 March 2013 by Tom Ricketts    (Canada)

Rating : 0/10

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Recommended

Arrived in Terminal E on a Wednesday at 4pm from Mexico en-route to Toronto. Got to Immigration to a sea of people. There were probably 24 immigration officer desks - for US citizens 7 were open, for non-residents there were only 5 open. After being in line for at least an hour, we had moved up about half the queue - it took about 10 minutes to do one end of the line to the other end, then make the turn. Then a 'traffic control officer' moved us and another 200 people through an empty officer desk to another room equally as large with just as many officer desks. These officers were obviously clearing only international travellers and less than 12 desks were open. Took us another hour to get cleared. Certainly a big problem is the amount of time each officer has to spend doing a picture and fingerprints of both hands - as much as 15 minutes. We had endured that experience in LAX 3 years ago, so when we finally saw an officer, we were cleared in less than 2 minutes. Luckily we had 3 hours to make our connection, but this was still a rush to get to Terminal D to ensure our seats weren't given up to someone on standby. However, original itinerary was to give us 50 minutes between connections, but having to clear security in terminal B took only 5 minutes. Worst US Immigration experience we've had in over 50 trips. First time through Houston. Never again if possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  13 March 2013 by Steven Dratler    (USA)

Rating : 7/10

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Recommended

Been to this airport many times. Flown through all terminals except D. Each terminal is different in so it is hard to rate the whole airport. Terminal A is decent but doesn't have very much shops and the concourse is very narrow with limited seating. Terminal B was very unpleasant to fly through for many reasons. The biggest problem is the concourses. They were absolutely tiny, and became extremely crowded. Another problem is how confusing security was. It was hard to find the entrance. Terminal C was just an average airport terminal with decent food options. terminal E was the best out of them all, and had some of the best variety of food options you can find at an airport. This airport is fairly decent but terminals A and B need to be upgraded.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 February 2013 by A Stevens    (USA)

Rating : 0/10

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Recommended

90 minutes is not enough time for making connections through the international terminal. We arrived from Mexico yesterday, along with what seemed to be dozens of other flights. The line snaked down long hallways outside the immigration "hall" which already was filled with crowds of people. Don't they know when flights are scheduled to arrive? It took nearly 40 minutes just to get through immigration, another 10 for customs. There were lines just to place checked bags back through security, and then up escalators to another logjam. Everyone entering from an international flight had to go back through security. Our connecting flight was in another terminal, which meant rushing to catch the train, up and down escalators, down long hallways, and barely time to catch a breath. We were the last ones onboard our flight home. Five more minutes of delay and we'd likely have missed our flight.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  17 January 2013 by Julie Eittreim    (USA)

Rating : 0/10

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Recommended

We went through Customs at Houston Airport in April 2012, not even high season, and it was awful! It took us 2 hours to get up to a Customs Agent. There were hundreds of people in line and only 5 of the booths open. I would think with today's technology the airport should have the ability to track busy times and staff accordingly. Not only was the airline we were flying out on to Minneapolis calling 'last call' for our flight with half the people scheduled for that flight still in the customs line, but we had to re-check our baggage! We had to run to our flight. Unfortunately we will have to stop in Houston again in April 2013. All I can say is I hope things go better this time around. I am dreading it, tried to get a flight that stopped anywhere but Houston.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  10 December 2012 by Richard Jenkins    (USA)

Rating : 5/10

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Recommended

I transited here for long layovers on two international flights. I was last here about 10-15 years ago and remembered it as having been cavernous and neglected. Now it seems even more cavernous, but relatively up to date. The distances can be vast and the signage often is confusing - gate numbers appear and disappear and it's easy to think you have got lost despite being on the correct route. There are a few spots with moving walkways, but people with mobility concerns will need to use the complimentary golf carts that ferry people around the terminals - these are annoying to walkers and fewer in number than at some other airports like Atlanta Hartsfield-Jackson or Cleveland Hopkins where they also are a necessity. There are a great many food options, but all are pretty generic and unhealthy. The book stores seem to be good places to buy right wing political tracts, but sell snack food at prices a bit lower than is typical at major airports. I was glad that I had a complimentary pass for the United lounge - I wound up with a healthier breakfast than I could have found on my own and access to a shower. Immigration went quickly because we arrived at an odd hour and it had been a relatively small plane. There were few people on duty and I could see this going very slowly under different circumstances. Security was uneventful and also went quickly.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  19 November 2012 by Chris Allnat    (Belize)

Rating : 5/10

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Recommended

Arrived Sunday 6th November from Belize with a tight-ish connection to SFO. Immigration lines long, everyone frustrated, immigration officers had Sunday working "attitude" and could care less about traveler's concerns about connecting flights. Now you have to have both hands fingerprinted. Some people were taking 7 or 8 minutes to process and with a line of 30 in front of you it makes for an ugly arrival experience to the USA. IAH used to be quick when entering the USA, it has slipped big time and now rivals MIA for regular immigration delays. Airport itself is OK, golf carts can be a bother if you're wandering around trying to relax but we had to use one to make our connecting flight 3 minutes before gate closed.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 November 2012 by L Strickland    (USA)

Rating : 3/10

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Recommended

I flew out on a Sunday morning. The lines were short and I got through security smoothly. However, this is the dirtiest airport that I have ever been in, and I've been through a lot. I flew out of Terminal B and the carpets were filthy. Also all the bathrooms smelled awful. I will try to avoid ever coming through here again.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  7 November 2012 by J Segal    (USA)

Rating : 10/10

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Recommended

Connected recently at IAH for international trip to South America. Outbound easy. Be warned that these terminals are huge and you might require a lot of walking. Many options for dining, and the usual shopping. Return immigration could not have been easier. Was through immigration, retrieving bags, customs and rechecking bags in less than 20 minutes total. Might have been the luck of the draw, but everything went smoothly.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  5 September 2012 by C Peck    (UK)

Rating : 3/10

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Recommended

I will make every effort to avoid this place in the future when visiting the states. I have entered the US via several big airports, but never had to wait so long to clear immigration. The lines were massive and only half the booths staffed. When our party cleared that hurdle we then had to then clear TSA security to get to our gate and what a nightmare. Massive line again and very few staff on duty. Then came our turn. We were told to place our Passports and boarding passes into the property trays with shoes etc. Immediately we noticed that one of the staff had removed my daughters bag from the tray it had been in straight onto the conveyor belt and threw the tray which still contained her Passport onto a pile of empty trays. We alerted the staff who handed it back with no apology. I then passed through security and when my tray appeared after screening and my passport and boarding pass was missing. I immediately informed a staff member who alerted the control desk who told him they had a passport, but not mine. It took an age to locate it under a machine which led to us missing our flight and having to wait on standby for 3 hours until the next flight. If you are using this airport to transit, make sure you leave a good two hours between flights or pick another route, as it was not just our party that missed our connection, but at least 8 other people from our flight missed their connections.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  31 August 2012 by A Amaladoss    (UK)

Rating : 3/10

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Recommended

Travelled from LHR and back in August 2012. Immigration at this airport is farcical, and we were in a queue for about an hour. Despite the long queue (from a Qatar Airways and BA flight that had arrived more or less at the same time) there were only 2 or 3 agents processing passengers, and 2 of these closed whilst we were waiting. Dining facilities at Terminal D very poor.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  6 August 2012 by H Jackson    (USA)

Rating : 8/10

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Recommended

I was very surprised to read many of the comments regarding IAH. We fly back and forth to Russia on a regular basis and have never had any problems. As far as customer service, well, I find that seems to be the norm these days. Unfortunately, the term "customer service" is rapidly becoming a phrase from the past. There was some extensive construction going on recently that caused some signage issues and the airport is a little worn. Overall, this airport is great for me.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 August 2012 by Roberta Riley    (USA)

Rating : 2/10

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Recommended

We went through this airport early in the morning and late at night returning from our trip. The dining area that we were limited to eating at was dirty. The cleaning lady was eager to kick us out, all I can guess is her shift was ending. She swept the garbage towards us and left the pile of trash on the floor next to our luggage. Needless to say I was done sitting in that area and I did not order any food even though I was starving. Then we went to our gate and there was a bartender wiping down and cleaning the area, when I ordered my beer, he didn't bother to wash his hands. I paid for the beer but didn't drink it either.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 August 2012 by J Davidson    (New Zealand)

Rating : 1/10

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Recommended

Quite possibly the worst international airport experience I have ever had - and I've flown around the world extensively. The control of queues at immigration and security was appalling with one person processing a huge line of 'visitor' passports. The US citizen line seemed to disappear quite quickly, especially when people were channelled into the visitor queues, not a good impression for overseas visitors to the US or Texas. Airport staff were rude and unhelpful, ignoring questions altogether and giving the wrong answers. The security line management was conducted inefficiently and staff barked condescending instructions in childish sing-song voices. Non-English speaking visitors must've been quite confused. I was very disappointed to be yelled at, treated like a second class citizen and grunted at, and won't be returning to Houston if I can help it, ever.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 August 2012 by N Ward    (Canada)

Rating : 7/10

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Recommended

Your experience at Houston seems dependent on what part of the airport you need to pass through. On International arrivals, immigration lines are always long, but if it is an option for you, get signed up for Global Entry. There is never a line at the dozen or so kiosks and you will be on your way through immigration in minutes rather than hours. Once into the airport, Terminal B is by far the worst. Crowded and more than showing its age. Be prepared to stand in the gate area unless you are willing to camp out in the windowless hallways. Use the washroom and eat elsewhere in the airport if you can, otherwise be prepared to stand in line for both. Terminal E being the newest has plenty of space with decent places to eat. Apart from staying away from Terminal B, Houston is simply typical.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  17 July 2012 by Enrique Alvarez    (Mexico)

Rating : 3/10

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Recommended

Recently we had to come to Houston George Bush Intercontinental Airport to take a flight to Seattle; unfortunately this airport is the worst airport I have ever visited. Customers were being required to go through body scans at security. This took an extremely long time, two security lines. They are so inefficient with long lines and waits even with connecting flights. With two hours between connecting flights literally need run to catch our plane and finally we lost the fly to Seattle. Tomorrow we will go to Madrid via Houston and have three hours to make the transfer, we hope to be on time for our next flight.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 July 2012 by Michael Spata    (USA)

Rating : 10/10

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Recommended

I use this airport often and have never had excessive delays at immigration. The staffing is controlled by the US Federal Government. It is always a clean and well maintained airport with good dining and shopping options.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 June 2012 by S Janes    (UK)

Rating : 8/10

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Recommended

Arriving from DEN very recently my husband and I needed to get to Terminal E to catch our connection to LHR. The signage could certainly be improved upon but the United Airlines member of staff we spoke to could not have been more helpful and soon pointed us in the right direction. We had a good lunch at Ruby's diner in Terminal E. All in all not a bad experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 June 2012 by Stephanie Stephenson    (USA)

Rating : 1/10

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Recommended

Horrible for customs, immigration, security, baggage claims, and rechecks, worst airport that I have ever visited. Majority of customers were being required to go through body scans at security. This took an extremely long time with tons of frustrated people, two security lines, and one body scanner. They are so inefficient with long lines and waits even with connecting flights. Two hours between connecting flights and my family still had to literally run to catch our plane.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  28 May 2012 by S Koenig    (USA)

Rating : 7/10

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Recommended

We've had pretty good experiences here, the only problem being occasionally long trips between terminals (and some confusing signage). The commuter plane terminal was a bit dumpy (though it looks like there was construction going on during our last visit). Never had a long wait at Immigration or Customs. We've usually waited between flights at one of the United Clubs, so have not spent much time at the airport's restaurants or shops, which looked pretty standard for most large airports. I'd certainly rather transit (or travel from downtown Houston to) Houston Hobby, but that's not typically an option for us.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 May 2012 by Steve Powers    (USA)

Rating : 5/10

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Recommended

I thought that our horrible experience trying to get through customs at this airport was possibly an isolated one until I saw the other customer reviews expressing the same issues on numerous occasions. It appears that this is business as usual at this airport. Requiring travelers to stand in line for hours and miss connecting flights is not what airport security measures should include. With only 5 of the 24 stations being staffed and several hundred customers in line its a management issue rather than a security issue. I would avoid using this airport for international travel if at all possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  8 May 2012 by Larry Davis    (Canada)

Rating : 1/10

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Recommended

The lines at US customs are a joke. 3 flights through Houston, one missed flight, other two times barely made 2.5 hour connections. There were more customs officers at Calgary, Alberta at 11 pm than on duty in Houston. Whoever is in charge needs a serious lesson in customer service and labor management. The most annoying part is the indifference of both staff and management when they are causing extreme anxiety to the travelling public as well as missed flights and extra expense. My travelling friends have all experienced this same horrific service and now avoid Houston if possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 May 2012 by Susan Lowry    (UK)

Rating : 1/10

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Recommended

Saturday 28 April, 2012 - so called Fast Track Immigration Line. I waited for 1hr 40 minutes to get through. I would have been better off going to the regular immigration queue. I waited for so long, that combined with the horrible security queues for flight connections, I should have missed my flight to London - United waited for me. I arrived at the gate 10 mins after departure time! So no thanks to the Immigration Staff! I was spending a total of 2hrs 10 minutes in the country, and 1hr 40 mins of that was spent in the line at Immigration. There seemed to be one person on duty who was taking around 10 mins with each person, plus there was only one line out of 8 that seemed to be open. This is a major hub, with a large number of transit passengers. It would be a shame if we had to make other travel arrangements, with airlines that use cities other than Houston as hubs.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 April 2012 by S Riegert    (USA)

Rating : 8/10

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Recommended

Flying from IAH-EWR, departing 737-900 from United Terminal E. Generally, IAH experiences are a hit or miss. This was a hit. Fantastic terminal, spacious, helpful staff at huge customer service counters. Normally don't leave from here on domestic flights. Lots of food options. If you have the misfortune to be departing from pre-renovation Terminal B, A, or C, I recommend hopping to E to eat, shop, etc.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 April 2012 by P Alderson    (UK)

Rating : 2/10

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Recommended

Arrived in Immigration with only a few dozen passengers from another flight in front. Despite this it took 40 minutes to have my passport checked as only 3 of 15 booths were open. Few facilities land side for drinks or food. Missed my connecting flight as was stuck in the TSA queue for 45 minutes.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 March 2012 by A Miller    (USA)

Rating : 2/10

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Recommended

I arrived at Houston from San Antonio and was waiting on my connecting flight to Cleveland. I was met at the gate with a wheelchair, and taken to the tram from A to C. I was put on a shuttle to be taken to my gate. This is where the problem is, since they would not let me just use the wheelchair instead of the shuttle I was effectively trapped at the gate. I had no way to go to a shop for water, to go and get food, or even to go to the bathroom. Your wheelchair policy causes quite a bit of distress and anger. This was my first experience flying out of Houston, and will avoid connecting flights out of Houston Intercontinental at all costs.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  19 March 2012 by Alex Smith    (USA)

Rating : 3/10

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Recommended

We flew Omaha to Houston to Tegucigalpa and back. Coming back, we had 2 hours until our flight left. We had to go through customs, which had huge lines and they weren't helpful in telling us where to go. We had to get our bags, check them in and go through security. After security hassles we had to made it to our gate. Houston airport has rude unhelpful workers, not enough customs agents for the amount of people coming in, and its difficult to get to connecting flights on time in that airport.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 March 2012 by S Juniper    (USA)

Rating : 1/10

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Recommended

IAH has unconscionable delays, with very long lines and unhelpful attitudes. With two hours to catch my connecting flight I just barely made it. Woman ahead of me in line with 1.5 hours tried to get help from guard but was told, "Too bad. You're not the only one." Another friend went through a couple of weeks ago. Took 2.5 hours to get through immigration. There were only 5 booths open.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 March 2012 by Andi Mann    (UK)

Rating : 1/10

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Recommended

International immigration is consistently the longest immigration queues of any airport in the world. My record so far is 2 hrs 35 mins of standing in line. Last week it was 2 hrs 20 mins despite being one of the first off the plane. My shortest time is still over an hour. I fly in and out of US airports quite a bit and nowhere is anywhere as bad as IAH. While in the queue you are approached several times by panicked passengers showing you their boarding cards and needing to rely on passengers allowing them to jump the queue to make their connection. There are lots of lanes available but only a few are ever open. Checked baggage has usually been unloaded from the carousel and is in a pile awaiting collection. Staff are courteous and the place is fairly clean but the immigration queues make this airport an undesirable arrival location.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 February 2012 by K Summers    (USA)

Rating : 3/10

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Recommended

I was transferring from a San Diego flight. Due to weather they cancelled my flight which would have been fine if they had actually announced it. Workers weren't rude but definitely lacking in customer service skills. I finally got a semi competent worker who was only able to offer a coupon for ten percent off of a hotel room. The whole place seemed disorganized.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  11 February 2012 by John Basford    (UK)

Rating : 3/10

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Recommended

I went through two airports in the US recently and they could not have been more different. Houston was awful - completely disorganised - we had three separate sets of instructions for going through immigration. Once there the staff seemed to have no concern for the long lines of transit passengers, chatting amongst each other on trivial matters, and not at all pleasant. Newark on the other hand was efficient and the staff were friendly.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  28 January 2012 by Gordon McCann    (USA)

Rating : 2/10

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Recommended

I have flown to and from Honduras through Houston twice. The only significant problem we have had was a shortage of Customs agents when planes are arriving, and with Security Checks after customs for connecting flights. Most recently, the flight arrived 13 minutes early, yet with 4 customs windows open it took us nearly an hour to clear customs. We had to collect checked bags, forward them to the connecting flight and clear security. After being directed by a security officer into a shorter line, 6 wheelchair passengers were pushed ahead of us while the line we were in moved steadily ahead. We missed the flight by 7 minutes, after having had nearly 2 hours to make the connection! How about having agents scheduled when planes are coming in!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 December 2011 by R Vines    (USA)

Rating : 1/10

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Recommended

My wife and I flew from Midland, TX to Houston International and we checked in one bag. The bag made it to Houston fine, but Houston did not load the bag on the return trip back to Midland. This was a Continental flight as well. We did not get the bag back until the next day, after about 15 flights. The airport is very confusing and you cannot get to where you need to go in a timely manner. I have personally watched multiple elderly people miss their flights because they did not know where to go.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  6 December 2011 by J Schemack    (USA)

Rating : 1/10

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Recommended

Connecting flight from Cancun to Newark, out of 50 immigration office boxes only 4 open. After waiting for 45 mins they opened 4 more. We had to run to catch connecting flight. baggage did not make it we still waiting for 2 bags. Long distance to walk to immigration check and long distance to walk back to the gate. I will try to avoid this airport.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 November 2011 by Gwyn Lawrence    (UK)

Rating : 4/10

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Recommended

Arrived from Costa Rica on route to Newark and then to UK. Was aware beforehand that transfer time was tight so had contacted airport beforehand and had been assured more than enough time was available. Inevitably there was a delay on my incoming flight of less than 15 minutes. Queues for immigration were substantial. More concerning was the apparent attitude of some of the staff. The immigration officer I spoke to was helpful, pleasant and efficient. That could not be said for all staff. At the boarding gate one official told us aggressively to get on the plane, this was against the specific instruction of her colleague who had told us to wait.



Houston George Bush Intercontinental Airport customer review :  11 September 2011 by E Miconi   (Italy)

Customer Rating :  2/5

2 Star Rating   

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I have been using this airport for the last few years, in transit. The queue at immigration is bad in most US airports but Houston is worse. I was queuing for 2 hrs 20 mins. Some Immigration officers kindness leaves something to be desired.


Houston George Bush Intercontinental Airport customer review :  28 August 2011 by Carol Biev   (USA)

Customer Rating :  3/5

3 Star Rating   

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The Continental terminal is very old and dirty. The bathrooms are tiny for the amount of people arriving and departing. There are not enough chairs in front of the gates. The other terminal I have been in was nicer. There are some good restaurants available and the train relatively fast and easy.


Houston George Bush Intercontinental Airport customer review :  13 August 2011 by Robert D'Avanzo   (USA)

Customer Rating :  1/5

1 Star Rating   

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Having to re screen hand baggage as I went from international to domestic caused me to run the full length of two concourses to catch my flight. The TSA lines were endless, letting people with children cut ahead. I had allowed more than the time the airline suggested and it was not enough. No food was served on my flights, I had hoped to eat at the airport but no time. The directional signs leading from the international arrivals to gates in upper c terminal lead to a dead end in e terminal.


Houston George Bush Intercontinental Airport customer review :  11 July 2011 by Raj Shah   (USA)

Customer Rating :  3/5

3 Star Rating   

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We travel often and living in Houston doesn't make the experience to much better. The airport is located at an end of the city, so for most folks (Galveston/Sugarland/Pearland) it takes at least 45 mins without traffic to reach the airport. The airport, compared to others has no facilities for kids that I am aware of thus you find yourself under stress and occupied instead of calm and relaxed if you have kids. The dining is exceptional, but the layout of the airport is terrible. It is impossible to get from one terminal to the other without counting a 10 min walk (not that I don't like walking but when it comes to getting to your plane) where as in airports like Denver and Hongkong, Travel is a lot easier for those that have a connection. The staff at the airport isn't nice/respectful and the airport does not provide language assistance for those that do speak English or Spanish. Immigration lines are incredibly long, but at least the airport has Air Conditioning (Unlike Bombay). The other thing the airport lacks is the style/feel. Most modern airports not only make passengers feel welcome but they also create an open/vibrant environment.


Houston George Bush Intercontinental Airport customer review :  29 June 2011 by O Simmons   (USA)

Customer Rating :  5/5

5 Star Rating   

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I had to catch a connecting flight at this airport several times. I like this airport a lot and I think it's very nice. There is a Marriot hotel right there, if you need to spend the night. You don't need to catch a cab or shuttle to get to it. The airport has many shops, and lots of different places to eat from fast food places to nice restaurants. There is even a spa at terminal D, if you have time. Yes, there is always a line at customs and immigration, but they seem to move it quickly. I was surprised to see so many negative reviews of this airport. People, who complain about this airport, probably haven't seen lots of other airports to compare it with. I've seen many airports and Houston George Bush Intercontinental is one of the best I know.


Houston George Bush Intercontinental Airport customer review :  9 June 2011 by A Cameron   (UK)

Customer Rating :  1/5

1 Star Rating   

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Terminal D is a nightmare to get through. On arrival its immigration on departure its security. On my last visit in May there were only three lanes open but lots of officials standing about apparently doing nothing. I was second off my 747 flight and I still took an hour to get through.


Houston George Bush Intercontinental Airport customer review :  8 June 2011 by C Mansour   (USA)

Customer Rating :  1/5

1 Star Rating   

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Worst airport for arriving from Mexico in the evening and trying to catch a connecting flight. Immigration understaffed for the long lines, causing many people to have to stay overnight and pay for a hotel. You will need at least 2+ hours between flights to deal with immigration, even though your tickets seem to provide you with enough of a layover. Unbelievable bad immigration service. This is a service we pay for as US citizens so I don't understand why this is mismanaged at this airport. You would think they figured it out by now.


Houston George Bush Intercontinental Airport customer review :  23 May 2011 by Leann Reemer   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

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It took 90 mins to get through customs in the US citizenship line. I can't imagine how long it would take in the international line. Luckily I had 3 or 4 hours between flights. There was barely any restaurants when I finally got out of customs. I didn't see any shops. The bathrooms and carpets were dirty and the place had an old musty smell.


Houston George Bush Intercontinental Airport customer review :  12 May 2011 by Sarah Nichols   (USA)

Customer Rating :  1/5

1 Star Rating   

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Coming from an international flight to board to another plane was horrible! The lines took forever and people were upset because their planes were boarding as all of us were in line. I tried to ask three different people a question and they all either pointed or looked at me like I was dumb. I have never experienced such low professional care from an airport.


Houston George Bush Intercontinental Airport customer review :  2 May 2011 by Alan Wan   (UK)

Customer Rating :  4/5

4 Star Rating   

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A lot of negative comments mostly about immigration. I transited through the airport from New Orleans to an international flight . We arrived at the A terminal and took the train to terminal E, this took about 10 minutes and as there was no additional security it was a breeze. It seemed to have the usual fast food outlets.


Houston George Bush Intercontinental Airport customer review :  28 April 2011 by Robert Myhre   (USA)

Customer Rating :  1/5

1 Star Rating   

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Let me echo all other complaints about ridiculous queues. Took me more than an hour to get through immigration but I was far from finished. Then get your bag and go through customs, then load your bag for the connecting flight, then go through security again. I had a 1.5hr layover and still was 15 minutes late to my gate. Fortunately, the plane hadn't left yet and I made it.


Houston George Bush Intercontinental Airport customer review :  19 April 2011 by S Wood   (UK)

Customer Rating :  1/5

1 Star Rating   

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Every time I arrive at this airport absolutely nothing has been done to improve the time it takes to get through immigration. In fact it is now worse than ever despite the new terminal. The immigration officers now seem to take extreme pleasure in making arriving passengers feel intimidated and extremely unwelcome despite the video message welcoming you to the US. I have never met with such rudeness in a so called civilized country. My young grandson and I stood in line for well over an hour after 15 hours of travelling.




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