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Houston Airport
3.0 Star Rating: Fair
146 reviews



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HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  7 July 2014 by A Anderson   (USA)

Rating : 1/10

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Recommended

As a US citizen with a US permanent resident husband, we had to go through the international line rather than the US citizen line. Students traveling with us (all US citizens) were through immigration at least 30 minutes faster than we were, and we were in the faster lane. Absolutely no line for them, with an international queue ridiculously long and only a few people assisting. We only made our connecting flight because one person in the security check line took pity on us and moved us up with the students, if not, immigration and the security at this poorly designed airport would have caused us to miss a flight that we should have had 2.5 hours to catch.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  1 July 2014 by Bret Hammell   (USA)

Rating : 8/10

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Recommended

A huge airport very well run. Has many places to eat and the TexMex place I ate out was very good with great service. Getting around is easy considering its size. Clean and professional.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 June 2014 by M Cimadevilla   (USA)

Rating : 0/10

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Recommended

My son, his girlfriend and I arrived from a wonderful one-week vacation trip from Cancun. When the Immigration agent call for my son's girlfriend to her station, my son went with her. My son's girlfriend is partially blind and was carrying her cane and tote. As they arrived to the agent, she instructed my son to step back after she learned that they don't live together at the same address. My son's girlfriend very gently and courteously told the agent that she couldn't see well (that's why I carried this cane and showed her the walking cane). In fact, he is my eyes. When the agent heard this, she replied in a very rude tone, "That is not an excuse!" When I heard this, I could not believe it. In the meantime, my son and I went to different agents. She was alone and confused by the time my son got to her. Horrible personnel working at this airport.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  27 May 2014 by T Moxham   (Australia)

Rating : 0/10

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Recommended

It is quite disgraceful how America treats travellers entering USA. No bigger disgrace than this airport. We arrived just after 2pm on a relatively quiet Thursday afternoon. The queue for passport control actually didn't seem that bad however it took well over an hour to be processed. Then followed by the ordeal of going through security to transfer to our next flight. We needed the 3 hours between our flights to get through. On this trip we also transferred through Atlanta Hartsfield from an international flight to domestic and it was much better. If you are arriving into USA, don't choose this airport if at all possible.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 May 2014 by J Lopez   (USA)

Rating : 8/10

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Recommended

Upon arriving from a 10hr flight from Amsterdam my wife and I were ready to get home. We were in a line that was moving fine when one of the ladies that works the line instructed us to move to a line where the line was shorter than the others, that's when the problems started. There were about 5 or 6 young men filling out their declaration cards on a small table right as the enter to the customs agent. They kept getting in front of us and stood there for several minutes waiting for them to finish. My wife made a comment about how we could have stay where we were and been through by now. As we finally approached the customs agent he went right into a lecture about how in America we respect the military, and we agreed then he said that he was made aware about us complaining by one of the young men. Their was nobody in uniform anywhere around including the young men they were in street clothes. Then he crossed a line, He called us "un American". That is when things got a little unpleasant. I have never in my life been called that and I lost it. He then threatened me and told me how he could hold me up and how miserable he could make it for me. It saddens me to think that the training or lack thereof for these staff makes them think it is their job is to give lectures.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  13 May 2014 by C Newell    (USA)

Rating : 1/10

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Recommended

I arrived to the Houston airport last night around 10.30 pm. Due to rain and thunderstorms the whole airport shut down and many, many people had to spend the night. First off, United promised so much and delivered so little. They said we'd be able to get hotel vouchers and when we arrived there were no rooms left. Second they promised meal vouchers and a cot, both offers were rescinded once at the customer service line. Many people had to sleep on the cold, hard floor with the stupid music and announcements blaring all night. Mostly all of the airport employees were extremely and unnecessarily rude. One pizza place was also accommodating - they stayed open late to feed the masses. In the future I will avoid Houston airport at all costs. Not only are the employees not nice, the place is shabby and dirty.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  30 April 2014 by Kate Dawson    (UK)

Rating : 0/10

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Recommended

Awful experience at immigration and customs - ridiculous and unnecessary delays both in and out of this airport - queues of over two hours both times. Surely they know when flights are landing and should resource desks accordingly. Shamefully inefficient and seemingly no problem to cause travellers to miss connecting flights. Staff unhelpful.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  29 April 2014 by Kevin Walker    (USA)

Rating : 0/10

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Recommended

Worst airport on the planet, 2.5 hours to get through customs missed connecting flight, rude TSA agents, been like this for years. When are they going to sort out this mess!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 April 2014 by C Wajsberg    (Israel)

Rating : 2/10

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Recommended

Old dirty airport with rude staff and very long waiting lines. Departure lounge extremely poor with nearly no food outlets. Avoid this airport if you can.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  20 April 2014 by Don Avery    (UK)

Rating : 0/10

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Recommended

Absolutely terrible time getting through security/customs. What a nightmare. We had read reviews about the horrifying waiting time, that we didn't realise how true this is. There is no way older people could endure this after a 10 hour flight! Kids crying the whole time and hugely understaffed. A disgrace and disappointment for our first time here, which is not fair on this wonderful city. You must sort this out immediately.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 April 2014 by R Spencer    (UK)

Rating : 0/10

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Recommended

The airport that ignores your complaints. Read back through the comments and for 3 years you will see that people have been complaining about delays at immigration for arriving passengers. What has been done, nothing! I watched old men of nearly 80 years old and young parents with screaming infants wait more than 2 hours to get through immigration in this disgracefully organised shambles that is called immigration, of 20 booths only 4 were open. They say they cannot afford to pay the immigration staff because of government cutbacks. Why not charge a $5 immigration processing fee and at a stroke pay of the immigration staff and eliminate the lines. But that calls for imagination and drive to improve, something that those who organise immigration control at IAH clearly lack. It is nothing short of a disgusting disgrace that Texas ought to be ashamed of! I will not use this airport again until I hear that this problem has been dealt with, come on IAH get your act together.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  24 March 2014 by A Kaiser    (USA)

Rating : 0/10

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Recommended

Without exaggeration, and as much as it pains me to say it the rudest TSA agents of any airport I've been to, international and domestic. This isn't a one time thing either. It is, without fail, every time! All of this is only compounded by their horrendous customs lines. Suffice it to say that it's another weak point in flying internationally to Houston. One note of interest: London Heathrow - some of the friendlier TSA experiences I've had. After one goes through security, puts their shoes, belt, jewellery, jacket, scarf, etc. back on, there is a stand with 3 buttons, green for good, yellow for ok, red for bad, push whichever one indicates the experience had with TSA at that time. No excuse why Houston TSA shouldn't implement such a system.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  22 March 2014 by J Carb    (USA)

Rating : 0/10

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Recommended

A huge disaster going through customs, 4 different lines, everyone understaffed. Took two hours.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 March 2014 by W Haliburton    (Canada)

Rating : 0/10

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Recommended

Worst immigration / customs and in-transit process that I have experienced anywhere in the world. Had a 1.5 hour layover, missed our connection. Airport and airline staff confirmed this is a huge issue that the government wont address.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  12 March 2014 by Erich Binckli    (Germany)

Rating : 0/10

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Recommended

Arrived at HIA on 3/10/14 at 3.55 pm from Mexico City in transit to Miami. Only hand luggage, boarding passes ok. Huge queue at Immigration (abt. 400 people). Only 40 % of immigration desks were manned. Officials did an excellent job (abt. 3-4 min. per passenger) but due to lack of manpower it took about 1.5 hours to get through. Same queue at customs and later again at Security. Had 2.2 hours for transit but this was still too little and we missed our flight. Management must have been aware of expected volume of traffic and I am at a loss to understand why they did not adequately prepare for it. "Fast line" for privileged (paying) passengers at customs is another nuisance. I will definitely avoid in the future.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  11 March 2014 by Lisa Cook    (USA)

Rating : 0/10

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Recommended

Landing from international flight on Sunday - 3/9/14 around 5.30pm, but had no idea of the 2 hour plus ordeal that would be required to get 1 checked bag of business clothes - no purchases of any kind - to the other side of customs. There were no weather concerns for that day, so every person in customs area had arrived on a scheduled flight. It seemed that no one at IAH customs had any idea that people were flying that day. A total of 5 stations at customs were manned, I think there are about 75 stations. After we basically checked ourselves through an electronic kiosk, we then had another line to give the forms to the agent. After that line we had another hour in the line/scrambled mess of people to get the one piece of luggage cleared. Once again there was no queue - just a mess of people with agents coming through yelling to get your forms filled out. Total confusion reigns. Finally you reach a place where only 3 agents are manning the door, quickly look at the passports again and you leave. The agent controlling the leftmost lane - was purposefully slow - processing 1 person for every other lines 10. Like most travelers, I would do all this without complaint if there were a weather emergency or that this long time in customs was necessary for all passengers and their belongings to be carefully scanned to protect our country. I felt like I was in some argument between airlines/airport managers/customs officials. Shame on the decision makers for making people the pawns in this scheme of traveller misery.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  3 March 2014 by Allan Bennett    (UK)

Rating : 0/10

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Recommended

Inbound 14 Feb 2014, LHR-IAH. Usual long queues at Immigration but nothing out of the ordinary for non US citizen visitor. Real pain was at Customs with 4 double lines snaking through the hall. Only 2 eventually 3 officers on duty who now seemingly check your passport as well as collecting the customs forms - why - this at least doubles the time taken to process passengers and causes long delays at peak times. Do the Management at Houston not understand that they are losing revenue as customers no longer have time to spend money on food and drink in their airport and frustrate customers who maybe struggling to connect with outbound flights. I used to allow at least 1.5 hours for transit through US gateways, looks like this is now more like 2+ hours if you are lucky. I hope someone has told the airlines and that they have re-programmed their computers to account for these excessive delays. I will now have to look for direct flights where ever possible, Houston we have a problem.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  3 March 2014 by Doug Stuart    (USA)

Rating : 1/10

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Recommended

What an embarrassment as my wife and I cleared customs around mid-day on a Thursday. The new machines crashed (all of them all at once) and they did not seem very intuitive. I'm all for technology, but it needs to work. Anyway, its all been said here already; long lines and seemingly not enough staff to handle the volume. Let's get to work and get simple stuff like this fixed.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  28 February 2014 by M Lyamin    (USA)

Rating : 0/10

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Recommended

2/26/14 from Cancun to Seattle via Houston airport and have to say this was my worst experience going through US customs in Houston airport. I was traveling with 3 kids and it took us 2 hours to get through 6 ridiculous lines before we could get to our gate and miss our flight with many others travelers. There was one line to just show your passport, then you go to another line to scan passports and get your picture taken at an electronic machine that then prints out your picture with passport info. Then you go to 3rd line to show some security guy the passport printout and then to find out that again you go to 4th line to get that printout stamped. Afterwards, you have to get our checked in bags and go to another line to check them right back in for connection flight. Oh and then go through TSA security again where they didn't care that you only had 5 minutes before your flight takes off and makes you stay in general line. Oh and the walk to Gate E is long and even though we got a guy on motorized vehicle to drive us to the gate, we still didn't make it. He was the only helpful person at the whole airport. He told us to go to Customer Service and ask to be put on next flight. Well, United customer service was rude and said it's not their fault that customs took so long and that if we don't get on a flight that day (had 3) then we will have to wait until next day where they have flight at 5.40pm and they will not pay for hotel or food. Luckily we were able to make it to one of the flights that evening and got home but it sure left a negative opinion of United. They definitely need to work on their customer service and managing their connection flights.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  27 February 2014 by Sue Boorman    (USA)

Rating : 0/10

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Recommended

International arrivals - beware. This airport will not help people with connecting flights make their connections. Some airports make sure that people with close connections get priority through customs and security. Security staff (after customs is cleared) appear to be trained to lie and tell you there will be no problem with connections. Several people at 12 p.m. 2/25 in line at security had connections leaving in 10-20 minutes. We asked to be let through more quickly. We were told to get in back of the line and we would be "fine". I was in the "E" terminal and was told gate "C40" was "right next door" and not to worry. I had 8 minutes to get to the gate. The terminal was several long hallways and shopping areas away. I tried my best to run. I asked for help from an airport employee sitting with a motorized vehicle who refused to help me. I arrived 10 seconds before the gate closed. This is not "fine"! Does it take a genius to provide good service and get people with connecting flights to the front? Other airports do it! Horrible experience.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  19 February 2014 by K Scott    (Canada)

Rating : 0/10

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Recommended

I can appreciate the other review of how bad Houston Airport is for international travellers - particularly those transit passengers just passing through. It turns into a completely wasted day. Management seems to not care about passenger flow. They torture you with long lines with 4 or 5 stations out of 80 (yes 80) open. The appearance of security is there so while they delay you anyone can walk off with your luggage because there is nothing to monitor it at the back end. No nexus pass to speed things up. No priority for connections or smooth connection process. Do not buy duty free perfume or liquor etc. You are a transit passenger but it will be confiscated or taxed because you pass through customs. In short I will limit myself to direct flights out of Canada now. Passing via United States is not an option.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 February 2014 by J Johnson    (USA)

Rating : 2/10

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Recommended

We had 2 elderly passengers requiring wheelchairs to meet us at Houston (from Cancun, heading to OKC), which arrangements had been made when we booked. When we got to Houston, they picked up my Mom and Aunt on a cart but it was full of other passengers so I couldn't ride with them. Since we had to go through customs, we knew they would be taken care of in their wheelchairs. Turns out the cart guy dropped them off somewhere with no wheelchairs available and no one to assist. The guy also told them they would miss their connecting flight. So, my 81 year old Mom and Aunt were wandering around the customs area and having to walk with their carryon luggage with no assistance. Since we had already passed customs and the ensuing security check (again), we couldn't go back to get them. Evidently no one can go back to customs to assist, even airport personnel. We finally went back to the security area and just waited for them. Eventually, they made their way through. We did indeed miss our connecting flight to OKC and ended up getting a hotel in Houston. If someone had indeed met them with wheelchairs at the gate in Houston (as they were supposed to), we would have made our flights and breezed through the airport process. There were 6 of us flying together on that flight, we all missed it because we weren't going to leave them behind. This was a nightmare end to our 13 person family vacation in Cancun.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  18 February 2014 by P Dill    (USA)

Rating : 0/10

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Recommended

Truly a horrible experience! If (somehow) you manage to make it through Customs and have a connecting flight, you face another amazing line to be re-screened by TSA before you are allowed to enter the concourse to get to your gate. There was only two machines screening with no alternatives (No Pre-check lines, First Class Line, and no line if you held status). I would avoid IAH at all costs! My only recommendation (which I have not tried) would be to exit the airport after customs and then re-enter so that you can go through normal TSA screening. It has to be faster than I experienced!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  10 February 2014 by A Wyatt-Rogers    (USA)

Rating : 9/10

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Recommended

I have never had a problem with this airport! People are always friendly and fast, and so I actually almost always attempt to route my international flights from this hub! For all of those here that are complaining about waiting times to clear customs - especially those of you that complain there's no expedited line for first class customers - I say to you that this is your own fault. If you've got the money to travel internationally (first class or not) then you certainly can spare the hundred dollars it takes to apply for the US Border Agency's Global Entry program. A quick line to an automated kiosk, just moments to electronically declare your imports, and you're set to go and cleared for re-entry.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  21 January 2014 by T Nicolaou    (USA)

Rating : 0/10

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Recommended

After a relaxing week in Jamaica all our happiness was dashed when we were met with a line of easily close to 1,000 people attempting to clear customs. Customs and immigration officers were rude and lazy. Almost all the booths were closed and as a result almost everyone we saw on our flight from Jamaica missed their connecting flight. No expedited areas for First Class passengers either. Why on earth did we have to go through a TSA screening when we just passed customs and have not left the airport? I will never fly through here again which is a shame because it is convenient to our Austin location.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 January 2014 by Delia Smires    (USA)

Rating : 0/10

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Recommended

My husband and I were there on Monday night coming in from Mexico, we had 3 hrs to connect to our homebound flight and missed 2 flights due to the ridiculous line in the US Resident/Visitor line. We waited there 3 hours! The immigration officers were disrespectful and lazy. They were in a corner hanging out laughing while people waited and missed their connecting flights. As a US Citizen with a US resident husband I was able to go through the same line and now they have this bad system where residents have to go in the same line with visitors. Talk about inefficiency. This airport needs a better Operations Management Chief and these government employees that are being paid with our taxpayer dollars need to be put to work. Once we reached the United Airlines counter there were another 200 people in that line. United was nice enough to put us up in a hotel and gave us food vouchers. Houston is the worse. It gives a bad impression to visitors about my country, step it up and welcome to the first world!



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  14 January 2014 by K Pruett    (USA)

Rating : 0/10

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Recommended

Flew through here last night from Mexico flight. The jam in Customs was spectacular. We waited in the cattle call lines for 1.5 hours. Approximately 800 ppl total. With 40 gates available only 2 open. The new kiosks were being used to check passports, when you scan your passport you get a slip of paper (that should be the end of it) but no you then go into another line and wait for the 1 or 2 live people at the only 2 gates that hand stamp and initial your paper. Then onto another line for the customs person to again check your passport and initialled paper is taken. In the meantime some people are let to go right through after the kiosk and others going into another line. No rationale for that process. We had been allowed 1.5 hours between flights by United. Apparently you need at least 3 because by the time we took our bags out of the baggage area we could not recheck it because of time and took it with us through TSA. With all of that it took us almost 2 full hours to get through the process and that does not even count the time to get from terminal E to terminal C - a very long commute on a good day without people in the walk ways. As a result of the missing of the flight we had to spend the night in the airport hotel and miss the next morning because we then had to fly when we had not expected that. There needs to be a better system 40 gates and only 2 open. New kiosks that still require people to be seen by the 2 attendants at the gates and then the checkpoint beyond that just to make sure of what? The Customs system I understand is needed for our protection but really the expedition of the process should and needs to be streamlined and more accommodating for the flyers.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  2 January 2014 by Andy Smith    (UK)

Rating : 0/10

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Recommended

I travel continuously in my job, definitely the worst airport in the world for immigration queuing, creates an awful impression of the country (which I really like) on arrival. I queued for nearly 3 hours, missed my first meeting and it created all kinds of hassle at work that day - no one expects to have to wait that long to clear an airport in a civilised society, but no one seems to care. I now do everything I can to avoid this airport but that's not always an option. Best way I have found is to come (from the UK) via Canada, clear customs there.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  16 December 2013 by Kevin Engelke    (USA)

Rating : 0/10

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Recommended

Arrived in Houston Saturday evening around 8 pm. Standing in customs line, over 20 gates available for US citizens. Only two open. Line is several hundred folks long. Nice service by the US Government. Typical poor performance.



HOUSTON GEORGE BUSH INTERCONTINENTAL AIRPORT customer review :  25 November 2013 by P Lundgren    (USA)

Rating : 2/10

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Recommended

Arrived in Houston from Costa Rica yesterday. In such a large area with lots of customs bays, only 12 were open. 8 for international passengers and 4 for US citizens. Seems to me, no matter what country you are from, if you are arriving back into your home country, your citizens should get priority or at the very least have the same number of bays open for both citizens and international passengers. It was slow, slow, slow. Then there is getting your bag and going through security again which was very slow and chaotic. Extremely lucky to make it to our connecting flight with only 5 minutes to spare. The customs both arriving and leaving Costa Rica was much, much more efficient and the agents were friendly. Due to the time it took to get through customs, still awaiting arrival of our bags which did not make the connecting flight. In the future, will avoid this airport for any international travel.





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