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Washington Dulles Airport Passenger Reviews and Customer Opinions

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Washington Dulles Airport
3.9 out of 10  3.9 out of 10
173 reviews

 



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WASHINGTON DULLES AIRPORT customer review :  28 October 2014 by Richard Hodges    (UK)

Rating : 7/10

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Recommended

LHR-IAD-LHE. Flew into IAD Monday 29 Sept with BA to land just behind a Saudi Airlines plane. Immigration took about 1 hour after the little shuttle bus, the up and down various endless corridors and escalators. Collected baggage and checked in with United Express for transfer to Savannah / Hilton Head International. We allowed a 4 hour layover so all relatively painless except the last minute Gate Change from C terminal to A terminal - just to keep the passengers on their toes and awake presumably. Returning from Savannah 13th October we then had the usual interminable walks through various buildings and up and down miles of escalators before collecting the baggage (which did arrived relatively quickly). The only problem was the signage to where we then had to go to check in with BA for our flight home - a very grumpy man at the Information desk eventually grudgingly told us the right direction to head. Check in at BA desk a breeze, security queues minimal and Terminal B actually a very quiet and pleasant place to be for a glass of wine before flying home. Perhaps because it was Columbus Day. Would I recommend Dulles? I suppose as much as I would recommend any US Port of Entry or Departure - some are bad and some downright dreadful (Newark, Chicago, LAX, Miami etc etc). Do allow plenty of time if you are transferring flights - we allowed 4 hours and got total peace of mind. And none of them are particularly good but Dulles was as painless as anywhere. My own personal opinion is that ANYONE who manages or is going to design an International Airport should be sent to Changi in Singapore to see just how it should be done. But all in all not too bad.



WASHINGTON DULLES AIRPORT customer review :  21 October 2014 by K Sanchez    (USA)

Rating : 3/10

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Recommended

I had to attend a meeting on the west coast recently and decided to fly out of Dulles. This airport is in need of a series overhaul. First TSA kept giving me the run around prior to even getting on the line (go here go their etc). Once I finally made it through, I began the walk of a lifetime to get to my gate. First a train, then I walked and walked for about 20 minutes up and down escalators (A tricky thing to do with luggage). My return to Dulles was about the same hassle with tons of walking to get to my parked car. I will definitely avoid this airport in the future.



WASHINGTON DULLES AIRPORT customer review :  6 October 2014 by R Elias    (USA)

Rating : 0/10

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Recommended

We arrived from Italy last night Tuesday, September 30th at approximately 7.30pm. It took two hours to go through customs because there was only one agent processing passports. After an hour another agent showed up and then we were told there was a shift change. During that time more flights arrived from overseas only to wait as we did. At no time during that time were there any communications as to why the delay. Many of us had to have flights changed due to the Lufthansa strike so that caused delays and later flights to begin with. Ironically my husband who has a Global Entry Pass sailed through only to have to wait for me for two hours. Does this mean we all have to apply for one too to avoid this mess. Unfortunately this airport is a necessary evil because the majority of overseas flights are out of here. What a shame being we live to close to BWI and have even taken flights out of Philadelphia where we would have arrived home the same time we did last night.



WASHINGTON DULLES AIRPORT customer review :  6 October 2014 by Karl Moosbrugger    (Austria)

Rating : 9/10

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Recommended

Flew into IAD on an UA international flight at 5 pm, with a domestic connection next morning. Very positive experience. No wait time at immigration, entire process took just about one minute. Baggage arrived a few minutes later and we were out of the airport shortly afterwards. Same positive experience next morning. At 6.30 am no queues at check-in nor at security and flight left on time.



WASHINGTON DULLES AIRPORT customer review :  27 August 2014 by R Gonzaga    (Malaysia)

Rating : 5/10

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Recommended

Flew in and out of Dulles from Toronto city airport. On landing, first impressions were not good. We were transferred into a people moving vehicle of sorts, which looks a little like an amphibious vehicle used in the army. Immigration queues were awful and customs were staffed by the most bored and unfriendly people I have ever come across. We declared currency we were carrying into the country and the whole process took about 40 minutes! On the return journey, things were much better, but it was a 9am flight. The check in area is clearly inadequate but the departure gates are large and spacious but only after negotiating a train and a myriad of escalators. Food options airside are adequate, not much in terms of retail of any significant value. I would only use this airport if there were no other options.



WASHINGTON DULLES AIRPORT customer review :  4 August 2014 by Peter Knudsen    (Denmark)

Rating : 0/10

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Recommended

Arriving and going through immigration was a nightmare - 2 hours waiting in line, another hour going through security, less than 3.5 hours to do a transfer would be unwise. From all the countries I have visited arriving at Dulles International is by far the worst. I would surely never by a ticket through Dulles again, this year I am paying extra to take my luck with Chicago.



WASHINGTON DULLES AIRPORT customer review :  21 July 2014 by M Klein    (USA)

Rating : 0/10

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Recommended

The immigration lines at Dulles are horrendous. In May when we came back from Europe we were in line for over an hour just to have our passports stamped. I have travelled to many airports, even in third world countries and I never experienced the long lines that we have here. Both the immigration and customs lines are very, very long. Security sometimes is OK but a lot of the times the wait is longer than most airports. You need to add an extra hour when you fly out just to be sure that you make it through the security and the convoluted train/shuttle/walk that is required to get to the gate.



WASHINGTON DULLES AIRPORT customer review :  21 July 2014 by Chris Stubblefield    (USA)

Rating : 0/10

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Recommended

Compared to other domestic airports, Dulles is one of the worst, especially if you fly on United. First off, the location is terrible. The airport is about 35 miles from D.C, and the highways to get there are always congested. The security line takes forever and TSA does not seem to place efficiency as a priority. You have to negotiate a patchwork of transportation systems just to get to your gate including trams, moving walkways, very long walks and giant rovers that take you across the Tarmac. Lastly, the terminals are outdated, tired and dingy. The food options are corporate chains. Avoid IAD at all costs!



WASHINGTON DULLES AIRPORT customer review :  24 June 2014 by Can Bilgin    (Bosnia & Herzegovina)

Rating : 1/10

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Recommended

Absolutely the worst entry port to the US. It seems to be a retro setup from 60s. The use of so-called shuttles that take you from one terminal to the other are undoubtedly medieval. As if it was not enough you are forced to enter a completely claustrophobic "mini-bus" (i.e. the shuttle) right after your 9-10h flight, the ground staff actually stuff people in as if they were cattle being transported to another shipping location. If you can avoid it, you should.



WASHINGTON DULLES AIRPORT customer review :  2 June 2014 by B Johnson    (USA)

Rating : 1/10

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Recommended

Dulles is truly the worst international arrival airport on the East Coast of the United States. Considering that the competition for that "honor" includes JFK and Miami, that's how bad Dulles is. The fundamental problem with Dulles is that it looked really "cool" on the drawing board in the late 1950's when it was designed with no airplanes at gates, and everyone being shuttled to and from the aircraft in people movers. It worked just fine when there were two flights to London and one to Paris every day. Then, they built the "mid-field terminals". Now, there are so many international flights that immigration and customs on arrival can take hours, and here's a real kicker-there are two separate immigration and customs areas. If you are ending your journey at Washington, you go to the main terminal, if you are making a connection, you stay in the mid-field arrival terminal. If the guy sorting luggage at your origin put your bags in the wrong container, you could wait for hours for your bag to show up at the correct customs terminal. If you are really going to downtown Washington, fly into Philadelphia, Boston or even JFK and go to Washington Reagan National airport. You will save a lot of time.



WASHINGTON DULLES AIRPORT customer review :  30 May 2014 by G Wood    (UK)

Rating : 0/10

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Recommended

Dulles has very little to commend it, upon arrival from overseas the number of immigration desks to the length of the lines are always low ensuring you will always wait a couple of hours. Short lines only a couple of manned desks, long lines not many more desks. It pretty poor for such a major city whether you are from the USA or an overseas citizen. I have visited 5 or 6 times in last 12 months. Outbound the security process is reasonable, I gave seen very quick and very slow days there doesn't see to be any fast track option. The shopping area is bland and uninspiring with very few options, what they do have is repeated. Dulles only saving grace is the smoking room. Once again immigration is one of the slowest in the world.



WASHINGTON DULLES AIRPORT customer review :  15 April 2014 by L Hausmann    (Germany)

Rating : 1/10

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Recommended

I've flown into IAD several times for an annual big conference so I wasn't expecting a quick clearance at immigration or security checkpoints. However, the few times I've flown into Dulles outside conferences, it wasn't better at all. Waiting times are terrible, 2-3 hours on an average of maybe 6 arrivals so far, one time a little boy next to me was obviously feeling sick and puked into a plastic bag and he and his mother nevertheless weren't proceeded to a fast access line or something. Checkpoints are rarely ever fully staffed; more than once people next to me missed their connection flights as I almost did myself - there should be a separate line for those passengers with connection flights. Officers weren't really unfriendly to me so far, but I wouldn't call them overly friendly either. I try to avoid Dulles whenever I can. As many have said before, this is not the best impression a nation's capital can leave.



WASHINGTON DULLES AIRPORT customer review :  15 February 2014 by M Nal    (UK)

Rating : 3/10

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Recommended

Waited in line to go through immigration for ages. Immigration officer was rather robotic if not icy. I witnessed one officer playing a silly childish game with a visitor. This lady and her child who were coming in from Iceland showed her two passports to the officer politely and with a smile . The officer then just remained staring at her for the longest time and not speaking to her and all because she still had her hand on the passports. He wanted her to remove her hand but refused to ask her to do that. We fly into States three times a year. This airport is the runner up to Miami as one of the worst to fly into if you are a foreigner.



WASHINGTON DULLES AIRPORT customer review :  10 January 2014 by Vic Rodo    (USA)

Rating : 0/10

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Recommended

Due to huge immigration lines, me and many more passengers lost our connecting flight and I had to wait 14 hours at the airport for the next flight. We had to wait more than 1.5 hours in the immigration lines while the US citizens could get served within few min. After waiting 1.5 hours in line and when it was my time to get checked, they opened the checking points for all, either US or non-US citizens. It took the staff 1.5 hours to think of this! Thus, we all lost our connections. If you are a non-US citizen, you better avoid this airport.



WASHINGTON DULLES AIRPORT customer review :  8 January 2014 by Pippa Hogan    (UK)

Rating : 0/10

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Recommended

I can not believe how this airport is run. We arrived from the UK to get on a connecting flight. We thought 2.5 hrs would be plenty of time, but we were stuck in the immigration queue for over 2 hours, then we had to queue for another hour for security, so suffice to say we missed our flight, along with nearly everyone else in the line. We had to wait 38hrs for another flight. Totally unacceptable.



WASHINGTON DULLES AIRPORT customer review :  25 December 2013 by P Kangas    (USA)

Rating : 0/10

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Recommended

What a horrible airport. Not to mention the rude people working Immigration and TSA! Will never use Dulles again. Coming in from Munich on Dec 14th at 3.30pm. Entering the most cramped and oxygen lacking immigration area, long lines for US citizens, only 3 officers on duty. No bathrooms in sight. At other airports I usually do get a: Welcome Home! But here I got questioned. Customs was smoother, and then rechecking 2 bags. Then another long line for security screening. Then encountering the rude TSA personnel, having been traveling for 27 hours at this point, that kind of rudeness is unacceptable. Overall it took me 36 hours to get back home. Needless to say, I have never felt more "Welcome to the United States!"



WASHINGTON DULLES AIRPORT customer review :  23 December 2013 by D Kousiakis    (Greece)

Rating : 0/10

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Recommended

One of the worst airports (if not the worst) in the western hemisphere. They need to re-evaluate their treatment of all passengers arriving to the airport. They need to be more effective in handling passengers that have connection flights. The day I was there most off them lost their connection flights. I will try in the future to not visit that Airport.



WASHINGTON DULLES AIRPORT customer review :  20 December 2013 by D Sun    (USA)

Rating : 0/10

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Recommended

Surely one of the worst airports in the world in which to transfer international to domestic. On December 18, 2013, it appeared that every flight from Europe had arrived within minutes of each other, and the minuscule, poorly designed passport control area was mobbed with at least 400-500 people being processed by no more than 8 inspectors. (I would like to point out an error in other reviews, that passport inspection is done by DHS-CBP, not TSA). It took me 70 minutes to get through passport control. Then I ran into dreadfully under-staffed security check that took another 60 minutes - a total waste of time, since we had been in a secure area since deplaning. By this time, my connecting flight had long since departed and I was lucky to get on the next one 5 hours later; many others were stuck there overnight. If you are arriving internationally, avoid this airport at all costs.



WASHINGTON DULLES AIRPORT customer review :  2 December 2013 by Joerg Boese    (Germany)

Rating : 2/10

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Recommended

After over 200 flights into the US in the last years this was my first transatlantic flight into Dulles and I hope it will be my last as well. The plane was parked somewhere on the tarmac and we were transported to the international arrival section by these "people movers". Older folks may remember them, boxy shaky things that got out of style with the Carter administration. They squeezed more people into this thing than they do in the Tokyo subway. Extremely uncomfortable. Immigration looked ok, about 150 people waiting with six counters open, but then they closed four of them. Took me 1 1/2 hrs. to get through. There were planes constantly arriving, but immigration was in weekend mode. I was coming in late, I guess if you arrive during rush hour you need about a week to clear immigration there. Luggage was waiting (no surprise), long walk to the hotel shuttle pick up. Departure next day, dull endless terminal buildings without any moving sidewalks. One of the worst airports I have ever encountered.



WASHINGTON DULLES AIRPORT customer review :  29 October 2013 by P Charman    (UK)

Rating : 0/10

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Recommended

Immigration manpower was extremely poor on arrival at Washington Dulles on Thur 24 Oct. There were 2 officers serving approximately 100 couples on the foreign arrivals. It took well over 90 minutes to even get to the front of the queue and after an 8 hour flight I feel this was totally unacceptable. I have been travelling here for over 12 years and trust me if it wasn't for the fact that I have to use this airport to visit relatives I would avoid it like the plague. There appears to be no visible management on the ground so that they could monitor the situation and perhaps get extra staff on to speed us through. You can spend millions of dollars of improving the infrastructure but if you don't have the staff to do something as simple as manage immigration then people are not going to have a positive view of their initial arrival to the USA.



WASHINGTON DULLES AIRPORT customer review :  8 October 2013 by Douglas Read    (UK)

Rating : 10/10

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Recommended

I arrived during the shutdown so maybe there were less people flying into IAD, but I was through in less than half an hour. The TSA staff were all really nice and friendly and even offered some advice on alternatives to the museums which were closed.



WASHINGTON DULLES AIRPORT customer review :  2 October 2013 by Peter Miller    (USA)

Rating : 0/10

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Recommended

United announced on the plane where we had to go - great. Signage and helpful personnel at gate. Arrival holding pen - disgraceful and dangerous. Lack of manpower at TSA screening booths - pathetic and shameful. Having escalators delivering endless lines of passengers (including the elderly and infirm) into a confined space with limited egress seems to be a recipe for disaster. On our flight an elderly passenger had trouble clearing the end of the escalator almost causing a mishap. You would thing the arrival point of many foreign visitors into the country would be a place you would want to make welcoming and demonstrate friendliness and efficiency, particularly at the nations capital. However most people around me were vowing not to use this airport again if they could avoid it. The long hike to a transfer in the "same" terminal and lack of concessions (terminal C gate 22) pale in significance to the TSA fiasco.



WASHINGTON DULLES AIRPORT customer review :  26 September 2013 by Susan Williams    (USA)

Rating : 0/10

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Recommended

Misery loves company, so I have thoroughly enjoyed reading the reviews of IAD. My daughter and I arrived on a plane from Paris Friday afternoon with 2 hours to make our connecting flight home to Sacramento. What a nightmare. Small, hot and stuffy, cramped room with more people than could possibly be handled (take note, Fire Marshall). No helpful people, only surly TSA with a "sucks to be you" attitude. Lots of agitated travelers (count me in). No signage. No monitors. No hope. TSA employee designated to herd travelers said, "Blame United. They just landed 1,900 people and we can only handle 800. Was this mass influx of human traffic from foreign lands a surprise? After almost 2 hours of this anguish, we sprinted a very long way, possibly to a neighboring state, to our gate - just in time to watch the plane pull away from the jetway. Through tears and the haze of exhaustion, I told the United gate attendant that TSA blamed United for the interminable wait. He informed me (nicely) that TSA was to blame because United had asked them to be fully staffed and they just didn't comply. Nobody traveling wants to play the blame game. It just doesn't matter when you watch your plane heading home leave without you on board. I will never fly through Dulles again.



WASHINGTON DULLES AIRPORT customer review :  11 September 2013 by J Chiri    (USA)

Rating : 1/10

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Recommended

I recently had an atrocious experience coming through customs upon re-entry from France. Lines stretched all the way to just where we deplaned! The whole experience took roughly 1.5 hours and as a US citizen I counted myself lucky, our customs booths had 8 of the allotted 17 open, non-US citizens had 3! And this was at 3pm! Their line never budged. What a horrible way to welcome any foreigner visiting the states. Once through customs the bag recovery was smooth and rechecked easily. Then the security line dedicated to customs, easily as bad as customs itself. Needless to say I missed my connection as did everyone else that was near me in both lines. The only star that Dulles get from me is for their staff, somehow amazingly remained friendly while every single person around them was angry and frustrated.



WASHINGTON DULLES AIRPORT customer review :  11 September 2013 by M Bloom    (USA)

Rating : 2/10

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Recommended

International arrivals at Dulles is a disaster. Passport control had 6 to as few as 2 agents to service 300 travelers on the US Citizens side of the room tonight. It took 45 minutes to get through that section and another 15 minute line to get through customs even if you have nothing to declare. It would help if they had a red/green system like in Europe, a 15-minute total processing goal - and more counters open. This is the entry point for many international travelers. For a first impression of the US - what an embarrassment!



WASHINGTON DULLES AIRPORT customer review :  30 July 2013 by K Loggin    (UK)

Rating : 2/10

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Recommended

Despite the line not being very long when I joined, it still took over 1 hour as just 3 booths open and a flight from Istanbul that seemed to take for ever to process. Bags were taken off the belt and once found I then joined a line to pass my Immigration card in - utterly ridiculous.



WASHINGTON DULLES AIRPORT customer review :  27 June 2013 by A Swistak    (USA)

Rating : 4/10

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Recommended

Very disappointed with security. Only two lines open - I spent most of my time waiting in line rather than enjoy the excess of time with my family in a Senator Lounge.



WASHINGTON DULLES AIRPORT customer review :  15 May 2013 by P Jenkins    (Australia)

Rating : 8/10

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Recommended

My experience at Dulles was inherently easier than most others because I was merely stepping off one United Express flight and onto another. That being said, my layover did leave me enough time in Concourse A to assess its facilities and other features. After travelling for a large portion of the month of April, I have experienced the good, the bad and the ugly of airport wifi service. Compared to the wifi service at competitors such as DFW, LAX, STL and PIT, Dulles comes out on top. DFW's is free but the connection process is murky. LAX has free wifi with a good signal, but the signal is interrupted every thirty minutes for a Marriott ad which will affect your data if you miss time matters. STL still charges for theirs, and PIT has free wifi with a signal only available in the centre of the main terminal. Concourse A had a comfortable seating area, clean restrooms and several dining options. IAD met my needs perfectly, and I would gladly use it again.



WASHINGTON DULLES AIRPORT customer review :  27 March 2013 by D Sengupta    (India)

Rating : 0/10

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Recommended

The worst airport I have transited through in a western country. Aside from the dated concrete-tunnel design of the terminal building, the way the entire clearance process is laid out for passengers arriving on international flights and transferring to domestic ones is quite illogical. Arriving passengers have to walk through a narrow walkway to arrive at the immigration checkpoint, which is in a room clearly too small to handle the number of passengers passing through. Our flight arrived in the afternoon, together with 12 other international flights, as a result of which the room was overflowing and stuffy. TSA had 10-12 counters open for US citizens and about 6 for non-citizens. The total time taken for us to clear immigration and customs was 1.5 hrs. The flight we were connecting to was placed at the other end of the tunnel and had our incoming flight not arrived half an hour prior to scheduled time, we certainly would have missed our connecting flight, despite a planned 2 hour gap from disembarkation to boarding! The terminal building is narrow, overcrowded and full of stores in the middle of the corridor, which make it difficult to run from one end to the other, or (if these are available at all) to take a cart.



WASHINGTON DULLES AIRPORT customer review :  12 March 2013 by G Meyer    (USA)

Rating : 1/10

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Recommended

My least favorite airport in the country. Nowhere else that I know of does it typically take an hour between curbside dropoff and reaching your gate - thanks to long security lines, a haphazardly designed satellite terminal layout, and an insufferably slow combination of underground people movers and "mobile lounges" that do anything but whisk you to your departure gate. Late night arrivals are even worse, as both the mobile lounges and people movers run on only 20-to-30 minute intervals, making 45 minute trips from deplaning to baggage claim the general rule. Incredibly, checked bags usually take even longer to reach the terminal. Terminal C, which is the domain of the airport's dominant carrier United, is little more than a glorified double- wide trailer, with low ceilings and sometimes-working air conditioning. When travelling to/from the DC area, save time and frustration by using BWI or National airports whenever possible.



WASHINGTON DULLES AIRPORT customer review :  13 February 2013 by Z Shah    (USA)

Rating : 7/10

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Recommended

After departing and arriving from Dulles in the past month it is an airport of great contrasts. On departure Dulles is a world class airport. The Aerotrain was quick and convenient, the security clearance was very efficient, and the TSA officers were helpful and friendly. On return it is totally a different story: the inefficient mobile lounges are still being used, passport control was slow (and this was just with one international flight), and your luggage is still being taken off the carousel which makes you first search the carousel and then the floor. The lame explanation I got from the porter was "the carousel has to be cleaned for the next flight" but there was no next flight. Dulles is the only airport I have been too which does this. Even arriving at JFK Terminal Four is more efficient than this.



WASHINGTON DULLES AIRPORT customer review :  28 January 2013 by E J Dale    (USA)

Rating : 0/10

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Recommended

Been sitting over an hour and a half on the plane waiting on a de-icing unit. They apparently sent the de-ice crews home except for a few. How many planes have been delayed over an hour over issues with how this airport is managed. January 26, 2013, 5 to 7pm so far. Flight was scheduled for 5.10 departure. The temperature and precipitation are not this unpredictable.



WASHINGTON DULLES AIRPORT customer review :  22 January 2013 by K Keats    (USA)

Rating : 1/10

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Recommended

Dulles is a glorified bus station. I try to avoid IAD whenever possible. Occasionally must connect there for some international to domestic flights on UAL. Long walks to gates, rude employees, dirty, lacklustre appearance. I can't believe that IAD is the 'first impression' of the USA for many first time foreign travelers. We are very spoiled by our airport in Denver, CO!



WASHINGTON DULLES AIRPORT customer review :  10 January 2013 by G Chan    (Canada)

Rating : 0/10

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Recommended

Waited an hour to get through immigration for a connecting flight. Just made my plane due to it being delayed for 20 minutes but my bag is still nowhere to be found. I was lucky to touch it to put it on the carousel but that was the last I have seen of it for days. Will never fly through this hub again.



WASHINGTON DULLES AIRPORT customer review :  28 December 2012 by J Coles    (UK)

Rating : 0/10

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Recommended

I was one of many that were held up at Customs for 90 minutes just before Christmas, because of the queues and missed my connecting flight. Several international flights came in at once and there weren't enough staff to handle the volume of human traffic. As it happened, another girl on my flight - a US citizen - got through quicker (because they had more staff on the US citizen side) - but she missed her connection because the baggage was delayed. I found out that I would have missed my flight anyway because of this. I don't understand why United allow a booking online for a connecting flight that can't be made. Anyway, suffice to say I will not be using United again (the customer service was appalling) and will not be flying through DC. There are far better hubs like Chicago that seem to be geared up better for dealing with those in transit.



WASHINGTON DULLES AIRPORT customer review :  3 December 2012 by I Nanook    (USA)

Rating : 2/10

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Recommended

I frequently connect from Dubai through Dulles to US domestic flights. The cumulative delays from immigration and TSA make it difficult to make a 1.5 hour connection. 300 plus people in the US resident immigration line with 4 agents and then 2 lanes open through TSA pretty much guarantee a bad experience.



WASHINGTON DULLES AIRPORT customer review :  8 August 2012 by J Lloyd    (Singapore)

Rating : 1/10

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Recommended

The layout of the airport is absurd and it takes forever to get anywhere. Immigration is not clearly marked and the service of border officials isn't terribly good. Food options are ok but the airport is very uncomfortable for any long layover/delay. The location of the airport is pretty inconvenient and car transfers are like to be caught up in the beltway traffic. When flying to the DC area I usually just fly to Phi Int Airport or BWI.



WASHINGTON DULLES AIRPORT customer review :  17 July 2012 by R Shumann    (USA)

Rating : 2/10

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Recommended

I should feel joy when landing at my home airport, but Dulles fills me with frustration and dread, especially if I am on United from C or D concourse. These are a long way from the terminal. D concourse is only accessible by a slow mobile lounge that will be crammed full; the concourse is packed and has some of the worst food options in a major US airport. The other week the air conditioning could not cope with 37 C / 100 F temperatures. Arriving on a domestic flight it took us 45 minutes from landing to get to baggage claim. The A and B concourses are bright, spacious and convenient. Note security waits can be long at peak times in mid to late afternoon, arrive 90 minutes minimum before a domestic flight.



WASHINGTON DULLES AIRPORT customer review :  14 July 2012 by Scott Schmidt    (USA)

Rating : 3/10

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Recommended

The wait time through Immigration and Customs was very excessive and unorganized with Customs. I would say total time of about 40 minutes.



WASHINGTON DULLES AIRPORT customer review :  21 June 2012 by S Janes    (UK)

Rating : 10/10

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Recommended

After reading previous bad reviews regarding Washington I was extremely wary about travelling recently from LHR to DEN via IAD. However, neither my husband nor I could find fault with this airport. We did not have to wait at all to go through immigration, every official we met was very courteous and friendly and made our short stay very easy. After our experience we would not hesitate to transit through IAD again.



WASHINGTON DULLES AIRPORT customer review :  14 June 2012 by Alasdair Brooks    (UK)

Rating : 9/10

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Recommended

While I have experienced difficult, long queues at understaffed Dulles immigration counters with unfriendly immigration officers in the past, as described in other comments here, the last two times I've flown into the airport (Jan and June 2012) have been quick, painless, and easy. On my most recent trip from Heathrow, I landed at 4.30 in the afternoon, my flight was clearly the only international flight disembarking, and I went straight up to an immigration desk without any queuing at all. Much clearly depends on when you land. Immigration officials do seem to have become noticeably more customer-oriented over the last 18 months, too. A Supershuttle to Maryland was easy to find, and easy to arrange despite a lack of pre-booking - and less than half the cost of a taxi to the same destination. I even like the people movers still used to ferry international passengers to immigration - but I seem to be in the minority there!



WASHINGTON DULLES AIRPORT customer review :  13 June 2012 by Chris Sherman    (USA)

Rating : 1/10

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Recommended

Dulles is my home airport and, I hate to say, the worst of the lot. Awful in all regards - even after their improvements. They are never staffed appropriately. The line/crowd management is terrible. Their transportation system continues to leave you walking forever and still takes too long. Hard to believe they can't learn from other airports. My most recent case was yesterday when it took me 2 hours to move through check-in and security. So poorly managed that they had to hold people in the main airport area and not let them down the escalators until the security lines moved. Flyers have to make reservations. Knowing how many people are moving through your airport at any point during any day should not be guess work. Far from it. They have all security lanes open when there are no lines and far too few security lanes open when the airport is packed. Many of the facilities (e.g. escalators) are broken on a regular basis. It is just embarrassing that Washington D.C.'s most prominent airport is so poorly managed. I would rather fly out of BWI or Reagan any day.



WASHINGTON DULLES AIRPORT customer review :  23 May 2012 by Rachel Lawrence    (USA)

Rating : 1/10

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Recommended

The worst experience ever. International terminal is poorly staffed. It takes forever to get from C terminal to A terminal. There are no signs for your flight and the staff does not speak clearly at all. They are also extremely rude. Avoid this airport at all costs or make sure you have plenty of time between connections.



WASHINGTON DULLES AIRPORT customer review :  8 May 2012 by C Jay    (Canada)

Rating : 1/10

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Recommended

Flying in from Canada, my layover was at Dulles International in Washington. The Airport was packed. Airport staff were hardly to be seen. Extremely dirty and you had to go through TSA security to roam around another terminal. If you can avoid a stop over at this airport, I suggest you do.



WASHINGTON DULLES AIRPORT customer review :  24 April 2012 by Per Gussgard    (Norway)

Rating : 1/10

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Recommended

Never again! Only two people checking passports when an Air France airbus arrived with more than 500 passengers. Many people, me included, missed their connecting flights because it took 3 hours to get through customs. Do not choose this as the gate to USA, there are plenty of better airports.



WASHINGTON DULLES AIRPORT customer review :  15 February 2012 by Tess Nan    (USA)

Rating : 1/10

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Recommended

Possibly the worst airport. Staff here are particularly rude. Security and immigration lines are always ridiculously long because they are understaffed. Somehow though they need 3 people to point to one of two people movers to board on (signs clearly state which is for transfers and which are for final destination DC).



WASHINGTON DULLES AIRPORT customer review :  8 February 2012 by Richard Millard    (USA)

Rating : 1/10

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Recommended

This is definitely an airport to avoid. The design has always been peculiar, not customer centred (an American analogue to Paris CDG). An enormous amount of money has been wasted building the Aerotrain. When connecting between United flights it takes hundreds of yards of walking to reach a terminal station only to wait and then board for a 20-second ride. Through the attitude that this kind of design expresses to its customers, Dulles and United were made for each other. Bring back the mobile lounges!



WASHINGTON DULLES AIRPORT customer review :  6 February 2012 by G Meyer    (USA)

Rating : 2/10

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Recommended

One of my least favourite airports. This airport has expanded haphazardly over the course of several decades, and is poorly designed and laid out. Amazingly, the new Aerotrain, which shuttles you from the main terminal building to the satellite terminals is no faster than the painfully slow, so-called mobile lounges that used to be the sole means of transport between terminals. I always have to allow 45 minutes or more to travel from the drop-off/check-in area to the gate. Several times, when arriving on a late night flight, I've had to wait 20 minutes or more for the next Aerotrain. Security lines are the longest I've seen, primarily because half the security lanes are normally closed, similar situation with customs - never enough personnel to man the available counters, and as a result, lines are commonly 45 minute or more. While Dulles suffers from some irreparable design flaws, it would be much better if airport management would simply ensure that they make better use of the facilities they do have - by having more customs and security personnel on hand, and by running the Aerotrain at reasonable intervals at all hours, to speed transit through the airport.



WASHINGTON DULLES AIRPORT customer review :  3 February 2012 by T May    (USA)

Rating : 6/10

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Recommended

Not an outstanding airport by any means, but much better than Reagan. The signage is plentiful, the train system is quick and comes often and generally the place is clean. Check-in is no hassle. In short the place is navigable, and gets the job done. However a lot of stairs must be climbed to get anywhere from any of the terminals making a trip even to the baggage claim very annoying. Overall I'd recommend this airport to any Washington traveller so long as they have means of getting to the city later, because transit is currently a weak spot.



WASHINGTON DULLES AIRPORT customer review :  3 February 2012 by D Fuller    (USA)

Rating : 2/10

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Recommended

Customs and Immigration processing at this airport is a disaster. There isn't any planning for international arrivals by the airlines to stagger arrival times. Our last trip through there had 5 747s arriving at the same time and it took us 2 hours to get through this backup of passengers. The customs staffing had only one station open when there was two others available. Avoid Dulles airport for any incoming international flights. If possible, use San Francisco airport for incoming international flights.



WASHINGTON DULLES AIRPORT customer review :  25 January 2012 by Gerald Veer    (Netherlands)

Rating : 1/10

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Recommended

Arrived from Amsterdam with Continental at about 2 pm with 2 other planes at once, there were more then 800 people in the very small and very warm arrival and baggage halls. Customs/Immigrations and baggage control queuing time was more than 4 hours, we had only hand luggage but we missed our 3 hour transfer time to Las Vegas. There where only 3 Immigrations officers Desks open and from the 5 baggage control lines there where also only 3 open - a complete mess. We had to wait for hours at the Desk from United/Continental Airways to arrange another flight the next morning to Las Vegas, we were put on the waiting list and had to pay for the Sheraton hotel ourself. Never ever had such a bad experience at an Airport, the airport shuttle drivers said this happens all the time.



WASHINGTON DULLES AIRPORT customer review :  7 November 2011 by J Lim    (USA)

Rating : 2/10

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Recommended

I didn't think it could get worse but the new train system and the amount of walking to get anywhere is crazy. First are the ridiculous security lines - waiting an hour to get through security is unacceptable. The ridiculous extra 15-20 mins of walking up and down escalators to eventually get to the gates. I will do a connection through Reagan next time just to avoid the level of inconvenience that the Dulles inefficiency creates.



WASHINGTON DULLES AIRPORT customer review :  29 September 2011 by M Oda   (Japan)

Customer Rating :  2/5

2 Star Rating   

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I use this airport mainly to connect from United's Int'l flights to its domestic flights. Although connecting passengers are to use separate Immigration and Customs at C concourse, the situation is even worse in comparison with Chicago-O'Hare or Los Angeles where you have to move from one terminal to another. In my past two trips this year, both of which involved Int'l to Dom transfer on UA, there were 90 mins between arrival and departure. This was much longer than the minimum connection time published by United. On both occasions, I did not have enough time (my first occasion, I made the connecting flight 5 minutes prior to its departure time, and the second time, I was able to make a connection because the outgoing flight was delayed for 2 hours). There are too few immigration officers to handle passengers during the peak time (around 3-5pm) in which a number of 777s and 747s arrive almost every 5 minutes. What made it even worse was the train to connect terminals. If you were connecting to flights (esp. UA Express or Continental) leaving from A concourse, you have to walk to the middle of C concourse, go down the stairs backward, wait for a train, then once you have reached the concourses A/B you have to go all the way up to cross a bridge to go to the gate areas. This would normally take at least 25-30 mins compared to the time when there was a mobile lounge operating between C and A. The airlines seriously need to consider revising MCT at IAD.


WASHINGTON DULLES AIRPORT customer review :  16 September 2011 by J Smith   (USA)

Customer Rating :  1/5

1 Star Rating   

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Missed flight due to long customs wait. Had to catch another flight, which put me landing at my original destination 6 hrs past my original time. Not to happy considering I had been flying all day from Amsterdam. They need to speed the process up.


WASHINGTON DULLES AIRPORT customer review :  1 September 2011 by Phil Carey   (UK)

Customer Rating :  5/5

5 Star Rating   

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A far more enjoyable experience than I had feared, on arrival and departure. Apart from the irritation of the weird mobile lounge taking us to the international arrivals facility, all went well. Only 5 mins wait at immigration, and no queue at all at outbound security. Generally friendly staff (even TSA), in a clean and uncluttered environment. Concourse B was a particularly impressive sight, with a great range of restaurants and bars (although little retail).


WASHINGTON DULLES AIRPORT customer review :  16 August 2011 by Carol Katz   (USA)

Customer Rating :  1/5

1 Star Rating   

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The first time that I have used this airport and it was an awful experience. Service was below standard, staff rude and appeared to lack knowledge. Everything appeared to be disorganized and travelers made to feel like an inconvenience. From the time we entered the airport until we got to our gate was approximately 2+ hrs. Anyone who has been to Atlanta airport knows how frustrating that can be but Dulles makes Atlanta look wonderful.


WASHINGTON DULLES AIRPORT customer review :  12 August 2011 by Michael Davies   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrival from London Heathrow. Had to get the mobile lounge to take us to the international arrivals area. There were many immigration officers and no queue. The agent was polite and processed us quickly. We had to wait no longer than 5 mins for our bags to arrive. Customs check was very quick. Departure was just as efficient. Plenty of check-in agents, no queue even though there were 3 BA flights that evening. Security checks were fine, many gates open and a fast moving queue. The biggest hold up is people not preparing for security check. Took the new train to B terminal which was fast. Spacious and airy terminal. Plenty of places to eat and drink.


WASHINGTON DULLES AIRPORT customer review :  10 August 2011 by Christiane Carlsson   (USA)

Customer Rating :  1/5

1 Star Rating   

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I was coming in from Frankfurt, and as a green card holder I am lucky to get to use the US citizen section of immigration. While it was slow it did move - unlike the non-citizen lines. Most people around me, however, did not think they would make their connection flights. I had 2 hours between flights and arrived at the gate to the St. Louis flight less than 10 mins before takeoff. The immigration officer was condescending but as a frequent traveler to Europe I am used to it unfortunately as there are many rude ones at any port of entrance airport in the US. Security was a complete mess and equally unprepared for (and uninterested in) the many flights that were coming in from abroad. Instead of at least supplying us with the plastic boxes needed to put all your stuff in we had to get them ourselves walking over to some pile once the one at the belt was depleted. Terrible attitudes and awful facilities.


WASHINGTON DULLES AIRPORT customer review :  29 July 2011 by Lynne Carlson   (USA)

Customer Rating :  1/5

1 Star Rating   

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I arrived at the same time as many other people from overseas transferring to other flights. They appeared unprepared for processing more than about 50 people. You collect your bag and after that everything falls apart. The room is small, low ceilings and hot and it keeps merging into a 2 lane security control. It was a small miracle that my bag actually arrived in SF same time as I. There are no roped off zigzag lanes until you are really close to the security point, so it is a mass of hot, tired people trying to squeeze into a bottleneck. In my case, once finally through the scanner, it was a very long walk to the next flight. Not a single moving sidewalk. Just crowded terminals, never ending, and one very long, hot sprint.


WASHINGTON DULLES AIRPORT customer review :  28 July 2011 by Alison Hemming   (UK)

Customer Rating :  2/5

2 Star Rating   

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Once upon a time it was magic - arrived/departed Concorde several times, nothing too much trouble. Fast forward a few years, United flight from LHR. Awful immigration/ passport delays, surly staff and general chaos. When querying how I was supposed to make my connecting flight in time (luggage checked all the way tho' to my final destination), I was told if I do not make the flight, I would have to spend the night in DC and come back the next day. Made the connecting flight with minutes to spare after having run for what seemed miles. Great start to a business trip.


WASHINGTON DULLES AIRPORT customer review :  25 July 2011 by Hangyun Kim   (South Korea)

Customer Rating :  2/5

2 Star Rating   

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Arrived on Korean Air from ICN. Washington Dulles airport is very cramped, especially arrival passport control. Lines are very long, mostly because TSA take too much time to check people. I took me 1hr to pass through the immigration process. Not to mention arrogant attitudes of TSA. There were 2-3 Korean Air FA's at the passport control to help anyone who has difficulty in speaking English, which I find a superb service offered by Korean Air. Arrival hall was very cramped and dark, with its horribly low ceiling. Starbucks at the arrival hall is always full of people, so don't expect to find a place to sit. Wouldn't recommend anyone to enter the US through IAD.


WASHINGTON DULLES AIRPORT customer review :  18 July 2011 by Rich Jenkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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The airport has received incremental improvements over the past several years but remains a time consuming, less than pleasant departure or arrival destination. I have not had problems with customs and immigration, but also have not arrived at "crush times. There's still a lot of walking between arrival and the gate. The airtrain and new security areas could be better located to reduce the time and walking. Terminal D has to be reached via the skybus or walking from terminal C. The food choices in terminal C/D has gradually improved, but the concourse can be time consuming to traverse. On arrival the ground transportation is confusing and it is un-necessarily difficult to find the Metrobus to DC. I've used this airport many times as a DC resident and as a traveller when I lived elsewhere. I minded it less before the renovations of BWI and DCA. Metro service here will help with access from DC which is either expensive or relies on cramped, infrequent public transportation.


WASHINGTON DULLES AIRPORT customer review :  29 June 2011 by S Terry   (USA)

Customer Rating :  1/5

1 Star Rating   

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I had the misfortune of having to fly into Dulles on a return trip from Copenhagen. Customs is a complete embarrassment. The customs agent would not allow US citizens to use the escalator, even those with handicaps. It took 90 mins to get through customs. They didn't care about connecting flights, were rude, and treated us like cattle. What a shame that this may be the first experience visitors to our country experience. Security was no better. It took forever. They ruined my Kindle. It didn't work after being scanned. The airport is dingy, in need of a good cleaning. excessive walking to the gates with no apparent alternative transportation. It is an extremely difficult airport for anyone with special needs. I will avoid Dulles if at all possible in the future.


WASHINGTON DULLES AIRPORT customer review :  14 June 2011 by J Johnson   (USA)

Customer Rating :  2/5

2 Star Rating   

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The first time I flew into Dulles it was outstanding coming from Heathrow on British Airways. For some reason coming from Frankfurt on Lufthansa was a completely different story. Just getting to baggage claim took about 20-30 minutes, then after reclaiming our bags we had to hand them to this guy who basically snatched the bag and slammed it onto the conveyor belt like it was some kind of pleasure for him. Security line was forever long, and TSA yelling at people and treating them like cattle. A completely different airport than the first time.


WASHINGTON DULLES AIRPORT customer review :  14 June 2011 by L Hughes   (UK)

Customer Rating :  2/5

2 Star Rating   

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It's the queuing that lets the whole thing fall on its face. I think Fast Track for premium pax is as essential entering as it is leaving the country.


WASHINGTON DULLES AIRPORT customer review :  13 June 2011 by Tomas Chlebecek   (Czech Republic)

Customer Rating :  1/5

1 Star Rating   

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After flying 11 hours it took us 2.5 hours to get through immigration, - about four hundred people in line and two immigration officers on duty, every twenty minutes a flight crew would go to the head of the line causing further delays, one young woman in front of us passed out and had to be treated by paramedics. An immigration supervisor was walking around refusing to have any eye contact with the frustrated passengers and didn't seem to care that people were missing their connections due to the long wait. This is an embarrassment for the US to treat it's visitors so badly, we will spend our next vacation in Europe and avoid going to the US.


WASHINGTON DULLES AIRPORT customer review :  25 May 2011 by N Fortuna   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Expectations were low. Things did not get off to a promising start when the buggy took around 30min to leave from international arrival gate to Customs/Immigration. However, immigration was deserted, to passport control took mere minutes to process by a not very talkative CPB agent. Even though I declared food, Customs/Ag inspection was a glance at the bag as I wheeled it past them. Bag drop for the connecting flight was painless. TSA inspection also painless though shoe circus persists. United Terminal not very spacious and quite busy. In all, a painless experience.


WASHINGTON DULLES AIRPORT customer review :  28 March 2011 by M McManus   (UK)

Customer Rating :  3/5

3 Star Rating   

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Arrived from Heathrow to catch a connecting flight to Denver at Dulles. Immigration/customs line was horrifically long and slow moving, and the immigration officers seemed in no rush to get people checked quickly. The TSA guards were very stern and impatient. Airport connections area had low ceiling and was very cramped and hot. Took about 1 hour 15 minutes to clear customs, immigration and security. Once you are security side, things improve, with a wide variety of shops, cafes and souvenir stores. There was a computer/internet booth available, but it would only accept credit cards. There is also an ATM which distributes Euros, Swiss Francs, British pounds and Mexican dollars. Cannot comment on ground transportation into city, as I was only connecting.


WASHINGTON DULLES AIRPORT customer review :  19 March 2011 by M Baughman   (USA)

Customer Rating :  1/5

1 Star Rating   

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It's astounding what a horrible experience coming into the United States through IAD is. If you fly Fist or Business, you still end up in a cramped bus where they try to get absolutely everyone off the plane into the single bus. And since you deplane first, you get on the bus first and either fight tooth and nail to stay near the bus doors or get crushed to the back. Once in immigration there are no fast-track lanes, but there are very nice assistants who do not seem to do much. The last hour of every flight home is full of dread thinking about the ordeal.


WASHINGTON DULLES AIRPORT customer review :  17 January 2011 by J Horn   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Old and very shabby . We were there on 9th/13th January 2011 - still had all the Christmas decorations and trees up! Carpets very old and shabby looking. Toilets clean and only plus point was availability of smoking lounges although these were very few and far between. Immigration on arrival was embarrassing.


WASHINGTON DULLES AIRPORT customer review :  11 January 2011 by Ole Troelso   (Denmark)

Customer Rating :  1/5

1 Star Rating   

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In transit en route Copenhagen-Orlando. The queues from the gate to immigration were not queues, but masses of people pushing forward in an disorderly fashion. We could not use the escalator, as it would just start pushing the crowd standing in front of the escalator. After spending 45 minutes, moving 1 inch at a time we arrived in a hall, where the lines started. One more hour in this department, very unpleasant, as some people - especially the ones risking to miss the connecting flight - were very aggressive. Immigration and security staff were pleasant enough, but I will not use this airport again if I can help it. Seems more like a third world airport than a US.




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