Hyderabad RGIA Airport Passenger Reviews and Traveller Reports
HYDERABAD AIRPORT customer review : 25 March 2013 by A Bharadwaj (India)|
Rating : 4/10
The departure concourse is a little cramped, but with decent natural lighting. The arrival concourse (called the
airport village) is very disappointing - one has to pay Rs. 20 to just walk in and use the amenities in the arrival
area, those being only shops. And the paid, mostly unclean toilets in the level add to the stink. For those passengers
departing from the airport one walks into a swanky hall, with the check-in kiosks. (Online baggage screening here- so
no problem of a separate security check for baggage). Followed by a security check the passenger may proceed to the
gates. There is a beautiful view of the airfield, and seating is extensive. Food is sold at inflated prices here, and
plenty of toilet amenities, duty free stores etc. The arrival and transit is swift, but the airport could have done
things way better than that. The staff courtesy could improve.
HYDERABAD AIRPORT customer review : 13 December 2012 by Rishad Patell (India)|
Rating : 9/10
Flown into and out of HYD about 6-7 times in the last one year on flights to BOM, Pune and Goa. It is a clean
and extremely functional area. The only problem is the lack of eating establishments once past security.
Otherwise the staff and functionality of the airport is great. Arrivals is always quick and easy and eating
outside the airport offers many choices. very happy to use the airport.
HYDERABAD AIRPORT customer review : 19 March 2012 by D Poludass (USA)|
Rating : 7/10
This is a beautiful airport but the service provided does not live up to its mark. My husband, a first time
visitor to India and I got cheated with weighing the luggage at the Jet airways ticketing counter. They
calibrated the scale to show few extra kgs on our luggage and were trying to ask for a bribe. This can be
avoided by installing weighing machines near the ticketing booths like Bangalore airport did for passengers.
HYDERABAD AIRPORT customer review : 6 February 2012 by V Arumugam (Australia)|
Rating : 8/10
I used Hyderabad as a transit airport during my recent Pune-Chennai trip. I had a 60-minute transit at the
airport between two Jet Airways' flights and ground staff at Pune airport warned me about the possibility of
me missing the flight. The airport had a separate route for the transit passengers, which made life easier.
Overall, the facilities were top-notch for the domestic passengers, with sufficient food outlets and shopping
options. Unlike in many of the other Indian airports, the food outlets provide receipt for the purchase as a
practice, without being requested for.
HYDERABAD AIRPORT customer review : 3 February 2012 by G Cattle (Malaysia)|
Rating : 7/10
Transferred through last week on an International flight. Nice new facility and in terms of layout / decor,
streets ahead of the old airport. Bureaucracy for security and transit remains tiresome and for that reason I
can never see India developing any world class transfer airports. Departures area clean and tidy with plenty
of seating, free WiFi but had to register and could not access with non-Indian cell phone. Beware of the
terminal catering facilities, whilst using the washroom was disgusted to see a member of staff from one of
the catering concessions emerge from a cubicle and not wash his hands. Come on, isn't it 2012!
HYDERABAD AIRPORT customer review : 16 August 2011 by Ravi Shankar Vatsavai (USA)
Customer Rating : 5/5
HYD-DXB. Used this airport 4 times, a clean and organized airport. Check-in was a breeze and security screening
was quick. There was WiFi in the departure area. Clean waiting area and clean restrooms. Air conditioning was very
HYDERABAD AIRPORT customer review : 4 October 2010 by P Vinnakota (USA)
Customer Rating : 5/5
Recently used this airport thrice (2 arrivals and 1 departure). The airport is very nice by
Indian standards. There is a peculiar situation. With us visiting Hyderabad after several
years, several of my family members came all the way to the airport to see us off. After the
bags were checked in, though We weren't through the security check yet, we were not allowed to
go out again. There were notes stuck all over about not being allowed to go out. The send-off
party paid hundred rupees per head just to stand, for more than an hour, on the other side of
a railing to chat with us. There was a cafeteria but no way for all of us to go there and sit.
They stood for a long while, and finally bid us a premature goodbye. The passengers and
ticket-holding visitors should be allowed inside the cafeteria, and only passengers be allowed
into the baggage check-in area and further, if security is a concern. The restaurants and
shops are losing business due to the current arrangement, and the passengers and the send-off
parties are put to unnecessary inconvenience.
HYDERABAD AIRPORT customer review : 19 June 2010 by M Syed (UK)
Customer Rating : 4/5
Been through this airport a number of times and I find it the best in India. A nice
landscaped and well signed access road takes you to the terminal with ample parking. The only
drawback there are just 2 (1 each for domestic and international) entrance points and 2 exit
points at dep and arrival levels for passengers and these get very crowded. The main terminal
hall is airy well lit and smack clean. One doesnt feel congested with a good and organised
number of check in counters. Very impressed to find a laptop and mobile charging kiosk in the
checkin hall itself .The dep area has an array of different food joints, duty free shops
(overpriced), children play area, small smoking room and also a prayer hall. The arrival hall
is pleasant with quick immigrations except that on most occasions it takes a good while for
baggage to come on the belt. There is porter service available but felt its over priced too.
Located outside just before the pick up and parking area are again a few shops, atms ,food
courts and a pay and use lounge. Overall a vast improvement from the old airport and miles
ahead of other indian airports.
HYDERABAD AIRPORT review : 11 December 2009 by Saketh Ram
Customer Rating : 5/5
The best airport in India. Entry easy with lots of check in desks, very well lighted with high
high ceilings gives the airport a very large feel to it. Airport was spotless and they have
maintained it well. Many different check in options including self service kiosks and desks
available. Security very easy to get through with no lines noted. After that, there are many
eateries and shops available which allow for all different tastes. Boarding is via aerobridge
at every gate.
HYDERABAD AIRPORT review : 9 January 2009 : by Sekhar Saladi
Customer Rating : 5/5
I have been through the airport 2 times since its opening. I rate this airport as one of the
best airports in India and well maintained. Even the Immigration was very fast and no wait
with more than 20 counters. Even the baggage arrival took just few minutes. No hassle from
customs - excellent facilities with free wi-fi.
HYDERABAD AIRPORT review : 29 April 2008 : by S Srinivasan
Customer Rating : 4/5
New airport (Rajiv Gandhi) is out in the middle of nowhere - a good 60 minute drive from town in
moderate traffic - but is definitely miles ahead of the old airport, and far better than Chennai,
Delhi, or Mumbai. The one thing you'll notice upon getting in or out of the terminal is the crowd
control - you don't have to fight through the thousands of gawkers that normally congest the entry
gates. The check-in area is spacious, and unlike other airports in India, you don't have to get
your bags pre-screened before going to the check-in counter. Security check is a breeze, and there
is a better selection of shops and restaurants than the old airport (albeit badly overpriced). The
terminal building itself is clean, airy, and bright, with adequate seating at the gate areas, and
has clean, modern bathroom facilities. The negatives - the distance from the city, the exorbitant
parking fees (300 rupees just for your driver to wait for you), high prices for food and drinks in
the terminal, and the bags take a good while to get to the carousels. Signage for the shops and
restaurants is also terrible, though hopefully this will get fixed over time.
Hyderabad Airport by John Lumby
27 February 2007 Customer Rating :
I have never had much of a problem with this airport both flying in and out. There has been the odd
queue for immegration on arrival but never excessive. I have also flown internal Indian flights from
there and found the place ok. Even the duty free seems to have improved in the last 12 months or so. ds.
Hyderabad Airport by Praveen Babu
26 February 2007
I've flown through Hyderabad dozens of times over my life, the old
Begumpet terminal. The airport itself is acceptable by Indian standards.
There are plenty of baggage boys to take care of you though. The carts
are free but may not be in the best quality. The domestic terminal is
much better than the international, its been renovated and has shiny
marble all over. Mosquitos are an issue in both terminals. Air
conditioning is bad and there is a humidty problem in both terminals.
What's odd with this airport is that certain halls and sections are air
conditioned while others are not. For example, immigrations is not
airconditioned, domestic departures is. Some sections of the airport are
clean, while others are not. Overall, an inconsistent airport. In
general, this airport is not up to international standards. Fortunately,
facilities are being upgraded in 2008 in the form of a brand new airport
in the city outskirts, unfortunately, it appears the same staff will be
managing that airport as well.
Hyderabad Airport by M Khaderi
10 December 2006
Located centrally in the heart of the City. Baggage Claim takes a lot
of time, outdated and slow conveyor belts. Baggage Trollies are not
maintained properly, most of them have tilted wheels or one or more
wheels missing, difficult to control the movement of trolley and small
in Size. Cleanliness not to the standard of International Air Ports.
Hyderabad Airport by John Lynn
2 November 2006
What an amazing airport - I sampled both the domestic ( flight over
Everest) and the International ( flight to Muscat with Gulf Air).
Security is a joke - domestic - searched on arrival -baggage through
scanner, body search - further body search on passing into the "shed"
they call the departure hall - it looked like a cattle shed.
International - newer building - just . Bag and body search - 20 mins
to negotiate emigration - then a further bag scan - full body search -
THEN to an officer who rummaged in bag. pulling items out at random ! -
Bussed to Gulf Air Plane - on getting off bus yet another body search
and bag search by the aircraft. A little overkill i think . On arrival
in Muscat some 5 hours later I looked in rucksack and realised that I
had inadvertantly packed a bottle of shower gel and toothpaste - both
were not allowed - and were not noted by the three searches. What a
waste of time and effort in the searches!. Catering at KTH airport v
basic - a shop! selling crisps, pastries etc - you poke your head
through a hatch to order! An International Airport - I think not
Hyderabad Airport by Bert Huizenga
13 February 2006
Small airport, but efficient. Between arrival and baggage claim is 30
minutes from Middle east flights. A lot better than the all over praised
airport of Chennai. Hyderabad is for as far as I know also working on
the development of a new international airport. At least that is what
they told me when I lived there last year!
Hyderabad Airport by David Reece
29 January 2006
Efficient? Not in my experience. Arrival is painful: the immigration
officers take about ten minutes for each Indian passengers (foreigners
are faster, but are few and far between) so unless you are among the
first off the 'plane you will have a very long wait. Then you have to
wait for checked baggage -- the screening procedure means that two hours
can easily pass between touchdown and your bag arriving. Departures:
note that once you have checked in you cannot leave the departure area
and so are at the mercy of the limited and over-priced catering that the
airport offers. Check-in was slow and inefficient, with staff who
couldn't be bothered to handle requests for exit row seats, etc. There
is a cyber-cafe in the departure lounge, but its computers have loads of
pop-ups and probably spyware as well, so not a good place to do your on-
Hyderabad Airport by Robert Deluga
14 January 2006
Small and efficient airport, somewhat slow staff and nothing remarkable.
Arrival and Departure lounges are separated, Arrivals on the ground
floor and Departures on the first floor, accessible to vehicles by a
ramp, so picking someone up or dropping some one is quite easy. Parking
fees have gone up sharply to Rs.50 / hour so watch out. Inside the
terminal, its like any other airport in India, designed in a cramped way
and not maintained very well. TV screens that are supposed to show
flight arrivals and departures show too much advertising and are not
very easy to read. Check in and security procedures are quick, but
passport control can take a long time if there is insufficient staff
when you pass through. Police officers and other staff are friendly and
alert. The departure waiting area can comfortably hold passengers for 2
planes, the only small coffee shop starts with Rs.30 for a coffee !
There are 3 airbridges which have been in use every time I passed
through this airport, so boarding and deplaning are quite quick.
For passengers arriving from domestic flights, baggage claim is quite
fast. For international arrivals, all baggage is first screened by
customs to identify any goods that attract tax. This happens out of your
vision, so be patient until the luggage is screened and put on the
conveyor belt. If you see a big white cross made with chalk on your
luggage, it means the screening officer inside thinks you have something
to declare, and the customs officers at the exit will catch you if you
pretend otherwise. Once out of customs, before getting out of the
airport, locate and use the prepaid Auto and Taxi counters to pay your
fare first, get a voucher and take the Auto / Taxi whose vehicle number
is indicated on the voucher. This will avoid hassles. When you alight
you hand over the voucher to him and a tip if you wish.
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