Tokyo Haneda Airport Passenger Reviews and Customer Opinions
TOKYO HANEDA AIRPORT customer review : 25 August 2012 by P Knauff (USA)|
Rating : 3/10
Used the new international area in July. Arrived about 10.45pm and found most shops and restaurants were
closing. Didn't try to see the upper floors. There was a pretty long check-in queue, so that was where we
spent our time before the security check. Many flights are scheduled throughout the night, but little including
transportation is available. There are a few convenience stores and one small cafeteria style restaurant.
Large crowd though with very few to no open seats, limited menu, some items sold out. Pretty airport
terminal for public use, but strangely very limited after immigration to a few duty free shops that one small
cafeteria and a couple of smallish conveniences stores. I heard the shops and restaurants are something to
see, but we usually focus on getting checked in and cleared into the gate area.
TOKYO HANEDA AIRPORT customer review : 14 April 2012 by L Lehnert (Mexico)|
Rating : 10/10
I had a connecting flight in Haneda. I arrived on a Japan Airlines flight from Beijing and had a connecting
flight on Japan Airlines to San Francisco. I had a wheelchair from one gate to the other. Transit was smooth
and the little airport rail system made the transition very easy. The Tokyo Souvenir Shop (duty-free) was
excellent and had an excellent selection of typical Japanese items. The smoking room was just across from
my departing gate, which was a welcome finding. Overall, I will be pleased to use it again.
Tokyo Haneda Airport customer review : 13 June 2011 by Anand Diwakar (India)
Customer Rating : 5/5
Have used the new international terminal recently for departure. The airport operates
international flights between 2300 to around 0600 (when Narita is closed). There are some
flights to/from Taiwan, Korea and China throughout the day as well. The terminal is modern,
clean and beautiful. Monorail and limousine buses offer good connectivity to the airport.
However, these transport modes are not available after late night. Last bus to airport is
around 2200 and from airport is around 2230. So if you have a flight early morning, you must
reach airport by 2200 and wait or should use a taxi. One weird design flaw, which is not
expected in a place like Japan is the way you arrive by taxi or bus. You arrive at the
terminal at ground level. However, departure areas are on 3F. When a bus load of people
arrive at a time, you end up in a queue at the elevators. Escalators are useless as most of
the international passengers will have luggage and will use trolleys. To add to this, when I
arrived, one elevator out of 2 was closed to save electricity. Not sure how things work for
arrivals. Check-in is speedy. 4F has very beautifully decorated shop and rest area. The area
is designed like old Japanese town street with wooden facades and lanterns. Has a good variety
of shops and eateries. Beware, most will be closed after 2300 though. I guess as the
passenger traffic will increase, these facilities will start staying open in the night. 5F has
a very good and big open viewing area. Enough benches to rest and vending machines if you need
drinks. Good place if you want to do some airport/aircraft photography. Spend as much free
time in these areas at 4F/5F as there are not many shops once you clear immigration. Got down
to 3F again to clear immigration and security. Both were breeze. Staff was friendly and
smiling (as anywhere in Japan). Not many shops at this side of the building but enough area to
sit and wait for boarding. Overall, a swanky, good looking new terminal with an annoying
Tokyo Haneda Airport customer review : 11 February 2011 by Alan Ho (Singapore)
Customer Rating : 5/5
I have used both the international and domestic terminal recently, the international terminal
is modern with a Japanese feel and has an interesting selection of shops, nice outdoor plane
viewing area, a lot places to eat and even a planterium before immigration! But after
immigration there is only duty free and some cafes, so don't go in too early. Terminal 2 is
equally modern with a good range of shops, places to eat before the security check, once
inside there nothing much to do. In general staff are friendly and helpful, queuing time is
short, terminal building and toilets clean, terminal buildings small and compact. A good range
of shops and eating places before immigration/security , but airside the choice is limited.
Tokyo Haneda Airport customer review : 27 December 2010 by Timothy Fang (Singapore)
Customer Rating : 4/5
The new Haneda international terminal is quiet, clean and very modern. There are quite a
number of restaurants and shops in the departure hall, although be warned that they all close
from midnight to around 6am! So if your flight is past midnight (like ours), do take note that
you will probably have to sleep outside to wait for the check-in counters to open two hours
before your flight (as we did). Other than that it was a modern place, nice outdoor viewing
gallery on the top floor. Immigration officials were quite friendly. Not many shops or
attractions in the airside areas though. Access to the airport is also quite convenient via
the Tokyo Monorail.
Tokyo Haneda Airport customer review : 7 December 2010 by F Dunn (Japan)
Customer Rating : 3/5
The new Haneda International termainal is a beautiful building but designed by people who do
not have any experience in using airport. If you take a taxi to Haneda International, you have
to get your luggage to the 3rd floor departure lounge. Usually, international travellers have
suitcases. If you arrive in Haneda and someone is picking you up, you get to the first floor.
Now, you find out where you get off is not where you get picked up. Of course, to make it
difficult, there is not pedestrian crossing. One have lug the baggage up to the second floor
and then go back down again. I wonder if the firm that design the building ever took an
TOKYO HANEDA AIRPORT review : 6 November 2008 : by Joe Bailey
Customer Rating : 2/5
Haneda is a tale of two terminals. All the main stuff is great, but I flew to Gimpo from here and
the terminal we used was a shed. I like Haneda location, and went to the main terminals and they
were great, but then had to go the shed. I hope it was temporary (a bit like Dublin's shed).
Tokyo Haneda Airport review by Olivier Ragu
24 January 2008 Customer Rating :
As a heavy user of this airport, I find it clean and very well organized. Convenient facilities,
easy and fast access. (15 min train for monorail from central Tokyo). You can arrive 15 min before
your flight at security checks and still make it, thanks to seamless check in procedure. With SkipIt
for ANA, IC for JAL, you can even avoid check-in machines or manned counters. Fast security lanes,
and friendly staff. Boarding very well organized either for JAL or ANA , the main carriers. Shopping
and Restaurant extensive landside, but after security, not so many choices - but you normally stay
long in the waiting rooms! You still have restaurants, cafeterias or have a drink at a vending
machine at an affordable price, to be compared to LHR, CDG, or other airports. Baggage claim very
fast and they check your baggage tag so no stress about someone else picking your luggage. All in
all, for an airport with more than 40 million passengers coming through, it is more than
Tokyo Haneda Airport review by Yevheniy Kahanovych
12 November 2007 Customer Rating :
I used Haneda couple times for domestic travel to and from Sapporo. The terminal buildings are bright
and nice, but somewhat confusingly laid out. Nothing is easy to find and navigation through the
buildings is a sort of exercising your mind. Signposting is not clear. Security procedures are not
explained in English. Check-in machines work only in japanese, so I couldn't use them and went to
check in desk. Desks are specialised by directions and it is not explained where to check in for which
city. After you are checked in for the flight, you have to go to another desk to check in your bag.
Another queue, but like everything there moving fast. Staff speak very limited English, so listen
carefully and don't shy to ask again if you need to be at the right place. Security control is not
efficient, but is well staffed (overstaffed I would say), so there are lots of available desks on
duty. Boarding is a funny procedure when they form two queues (priority and normal), that are of equal
length, but boarding begins simultaneously for both line and looks like entering subway station during
peak hours. They board 747 within 6-8 minutes. Food facilities are plentiful landside, but spreaded
chaotically throughout the terminals. Airside there is almost nowhere to eat. Deplaining in Japan is
like evacuation exercise. You're off the plane with your bag in the train to the city probaly within
15 minutes. Bus services to the city and Narita are very convenient, but are not easy to find, and
everything stops around 930 pm.
Tokyo Haneda Airport review by Matthew Lubeck
19 February 2007 Customer Rating : n/a
Fly to Haneda every other week and have mixed feelings. Both terminals
feel like architectural relics of the 80s bubble era but the airport
does operate efficiently. Only in Japan do they successfully and calmly
board fully booked 747s beginning a mere 15 minutes before departure. I
can usually go from plane to city-bound train in under 10 minutes. Wish
they had non-stop train service to Shinagawa and Shinjuku to make travel
time better from airport. Also, shopping is located sporadically
throughout the terminal - some near ground transport, some by check-in,
and a few inside the security area - its impossible to shop
systematically in the terminals. All in all, an efficient domestic
terminal but nothing to marvel at.
Tokyo Haneda Airport
review by K Armstrong
9 January 2007
First time out of here and quite impressed with Haneda. Good transport
from Tokyo, huge, airy check-in halls for both terminals and loads of
restaurants. Security was very quick but then it was quite a walk to the
gate (my only gripe). I think Haneda is even better than Narita.
Tokyo Haneda Airport
review by Jon Brenda
13 March 2006
Since the second terminal opened a year or so ago virtually all the
complaints against Haneda have vanished. It sorely needed a lot of new
space and it got it! Also the design of the new terminal makes it very
comfortable. There is also wonderful non-stop service to Seoul Gimpo
Airport, and if you happen to be flying between the two, this routing is
absolutely a must. You could save 5 hours this way. Sadly that is the
only international flight from this, by far the more convenient of the
airports in Tokyo. With the natural forces favouring Haneda though, I
wonder if it isn't just a matter of a couple of years before it needs
more space again, and I don't know if there will be any more available.
Tokyo Haneda Airport
by V Shawell
15 August 2005
Being one of the biggest airports in the world, HND impressed me with its amazing
efficiency, arriving there within 10 minutes from downtown Tokyo (well ok, downtown
would be relative there ;), Shinagawa, in fact) by subway, and being able to go
through security after having checked in after only another 15 minutes from having
left the train! Could not be better. Everything so spacious!, although being a wide-
body hub. Role model for all airports I know so far. Indeed sad that not open
for intl. flights!
Tokyo Haneda Airport
by Takaya Ikezawa
29 May 2005
A new terminal (T2) opened in this February dedicated to ANA and ADO, a budget airline but code-
share with ANA. It has a quite impressive shopping area before the security check as well as the
existing T1 (currently used for JAL group) does. You can spend a half day there.
You can see huge check-in hall with plenty of ticket vending and self-check-in machines and
efficient staff around to assist you, but few "manned" counters, and be aware that you may need wait
in lines if you have to check-in or purchase your tickets over counter. For Star Alliance Gold
members, priority check-in "manned" counter as well as priority self-check-in machine and fast-track
security check are available.
It is quite pity that walking between two terminals is quite long since parking structures and
highways are in between. You can catch shuttle busses between the terminals but you have to be
careful when you need to change airlines.
After you proceed to boarding area, you must not expect variety of shops, cafes and restaurants as
HND T1 or other Japanese airports, yet it has been improved a bit.
Tokyo Haneda Airport
by Juan Ruiz
20 December 2004
I flew earlier this year from Itami to Haneda and was quite impressed. Collecting my baggage was
very quick and soon I was outside. The shopping area just next to the terminals was what really
shocked me as that feels like a real shopping centre in an airport. Only problem was, of course,
trying to communicate in English with airport staff, but that is a Japanese thing and not a HND
airport problem. Comparing NRT to HND makes me think I would prefer HND was the airport where all intl arrivals come.
Tokyo Haneda Airport review by Mike Frank
16 April 2004
Most impressive. As a Brit using this airport on my annual visit to Japan, I perhaps see Haneda from
a non-Japanese perspective , and I'm impressed. Huge high-ceiling check-in hall divided between JAL
& ANA which plenty of helpful staff on hand.
Arrived on a Monday morning at 0630 with standby tickets and luggage hoping to still make a 0720
flight. Would you like the 0655 instead sir ?
No problem ! Try that at, for example, LHR T1 !
Handling the boarding of 500 + passengers onto a domestic configured 747 or 777-300 is a model of
efficiency and easily done. Speedy luggage retrieval on arrival here, with my bag marked fragile
given personally to me. Loads of shops and eateries on levels 4 & 5, love the roof-top " Birds eye "
aircraft (and Tokyo harbour) viewing,
weather permitting. So many other nice service touches as well, like the flight display boards
showing if a flight is full and the expected weather at arrival airport. Good ground
links as well,
express coaches operating frequently to important areas in and around Tokyo.
All in all - a very nice airport.
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