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Tokyo Haneda Airport
7.2 out of 10  7.2 out of 10
22 reviews



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TOKYO HANEDA AIRPORT customer review :  20 November 2014 by Diogo Leite    (Portugal)

Rating : 9/10

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Recommended

Very fast immigration services, that was my only experience in international airport. In domestic, everything was so easy, good facilities, flights always on time and very easy to access from Tokyo or Yokohama.



TOKYO HANEDA AIRPORT customer review :  29 September 2014 by Zachary Ho    (Singapore)

Rating : 9/10

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Recommended

Arrival into Haneda at 6am in the morning to an empty immigration queue. Cleared it within 10 mins with baggage collected within another 10 mins. Transfer from International to Domestic was fast through a bus provided. Security checks again which was definitely a hassle. Domestic airport was crowded but many food stores and shops. On the return, although bags checked all the way to final destination, we still had to clear security once again which i do not understand why. There were many shops on the outside but limited after immigration. Though I suggest to buy your stuff inside as they were tax free. Overall airports were clean, fresh and efficient. Comparing this with Narita, this is quieter and much better.



TOKYO HANEDA AIRPORT customer review :  17 February 2014 by Christoph Behrendt    (Germany)

Rating : 2/10

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Recommended

I was at the Airport on Feb 14 to 15 when snowfall hit Tokyo. Obviously Haneda Airport was not prepared for this although the same situation occurred just a week before. Result: My flight was delayed by 14 hours. The Airport was cleared from snow by 9am latest, there was no obvious reason and no explanation delivered why it took another 6 hours until our plane left. Same for other flights: the airport was not attempting to bring things back to normal as quickly as possible. Communication was miserable. As the international section of the airport is small, there is little opportunity to change your flight to another airline, in case the airline of your choice has a problem with its plane. I will avoid the airport wherever possible.



TOKYO HANEDA AIRPORT customer review :  16 September 2013 by P Bernard    (Japan)

Rating : 9/10

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Recommended

Departed from Haneda on Emirates, usually use Narita (more convenient by train for me) but chose Haneda this time because of Emirates (excellent) business class limousine service which is not available for Narita. Airport is new, bright, clean and easy to navigate. Did not visit shopping plaza, but went straight to very disappointing JAL Sakura lounge used by Emirates. Boarding quick and efficient.



TOKYO HANEDA AIRPORT customer review :  12 September 2013 by A Althani    (Qatar)

Rating : 9/10

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Recommended

We arrived into Haneda on an Emirates flight around midnight we breezed through immigration and customs, both were pleasant and we were in our hotel 30 minutes after midnight, on our departure we had an excellent selection of restaurants before immigration, the children had a blast on the observation deck, and the shops there were also very nice. After immigration there are a few high end shops, Bulgari, Cartier etc. but the JAL business class lounge which Emirates use for their passengers was nothing short of awful.



TOKYO HANEDA AIRPORT customer review :  11 July 2013 by T Neyrinck    (Belgium)

Rating : 9/10

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Recommended

Arrived with EK from Dubai in Haneda earlier this month. Not a very "warm" airport, but very clean and efficient as one could expect in Japan. Main advantage above Narita being its proximity to the city center. Landed at 24.00 so customs, immigration, and luggage handling were all handled in 10min time, meaning I was in a chauffeur driven car driving away from the airport within 30min of the aircraft touching down.



TOKYO HANEDA AIRPORT customer review :  25 August 2012 by P Knauff    (USA)

Rating : 3/10

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Recommended

Used the new international area in July. Arrived about 10.45pm and found most shops and restaurants were closing. Didn't try to see the upper floors. There was a pretty long check-in queue, so that was where we spent our time before the security check. Many flights are scheduled throughout the night, but little including transportation is available. There are a few convenience stores and one small cafeteria style restaurant. Large crowd though with very few to no open seats, limited menu, some items sold out. Pretty airport terminal for public use, but strangely very limited after immigration to a few duty free shops that one small cafeteria and a couple of smallish conveniences stores. I heard the shops and restaurants are something to see, but we usually focus on getting checked in and cleared into the gate area.



TOKYO HANEDA AIRPORT customer review :  14 April 2012 by L Lehnert    (Mexico)

Rating : 10/10

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Recommended

I had a connecting flight in Haneda. I arrived on a Japan Airlines flight from Beijing and had a connecting flight on Japan Airlines to San Francisco. I had a wheelchair from one gate to the other. Transit was smooth and the little airport rail system made the transition very easy. The Tokyo Souvenir Shop (duty-free) was excellent and had an excellent selection of typical Japanese items. The smoking room was just across from my departing gate, which was a welcome finding. Overall, I will be pleased to use it again.



Tokyo Haneda Airport customer review :  13 June 2011 by Anand Diwakar   (India)

Customer Rating :  5/5

5 Star Rating   

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Have used the new international terminal recently for departure. The airport operates international flights between 2300 to around 0600 (when Narita is closed). There are some flights to/from Taiwan, Korea and China throughout the day as well. The terminal is modern, clean and beautiful. Monorail and limousine buses offer good connectivity to the airport. However, these transport modes are not available after late night. Last bus to airport is around 2200 and from airport is around 2230. So if you have a flight early morning, you must reach airport by 2200 and wait or should use a taxi. One weird design flaw, which is not expected in a place like Japan is the way you arrive by taxi or bus. You arrive at the terminal at ground level. However, departure areas are on 3F. When a bus load of people arrive at a time, you end up in a queue at the elevators. Escalators are useless as most of the international passengers will have luggage and will use trolleys. To add to this, when I arrived, one elevator out of 2 was closed to save electricity. Not sure how things work for arrivals. Check-in is speedy. 4F has very beautifully decorated shop and rest area. The area is designed like old Japanese town street with wooden facades and lanterns. Has a good variety of shops and eateries. Beware, most will be closed after 2300 though. I guess as the passenger traffic will increase, these facilities will start staying open in the night. 5F has a very good and big open viewing area. Enough benches to rest and vending machines if you need drinks. Good place if you want to do some airport/aircraft photography. Spend as much free time in these areas at 4F/5F as there are not many shops once you clear immigration. Got down to 3F again to clear immigration and security. Both were breeze. Staff was friendly and smiling (as anywhere in Japan). Not many shops at this side of the building but enough area to sit and wait for boarding. Overall, a swanky, good looking new terminal with an annoying design flaw.


Tokyo Haneda Airport customer review :  11 February 2011 by Alan Ho   (Singapore)

Customer Rating :  5/5

5 Star Rating   

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I have used both the international and domestic terminal recently, the international terminal is modern with a Japanese feel and has an interesting selection of shops, nice outdoor plane viewing area, a lot places to eat and even a planterium before immigration! But after immigration there is only duty free and some cafes, so don't go in too early. Terminal 2 is equally modern with a good range of shops, places to eat before the security check, once inside there nothing much to do. In general staff are friendly and helpful, queuing time is short, terminal building and toilets clean, terminal buildings small and compact. A good range of shops and eating places before immigration/security , but airside the choice is limited.


Tokyo Haneda Airport customer review :  27 December 2010 by Timothy Fang   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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The new Haneda international terminal is quiet, clean and very modern. There are quite a number of restaurants and shops in the departure hall, although be warned that they all close from midnight to around 6am! So if your flight is past midnight (like ours), do take note that you will probably have to sleep outside to wait for the check-in counters to open two hours before your flight (as we did). Other than that it was a modern place, nice outdoor viewing gallery on the top floor. Immigration officials were quite friendly. Not many shops or attractions in the airside areas though. Access to the airport is also quite convenient via the Tokyo Monorail.


Tokyo Haneda Airport customer review :  7 December 2010 by F Dunn   (Japan)

Customer Rating :  3/5

3 Star Rating   

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The new Haneda International termainal is a beautiful building but designed by people who do not have any experience in using airport. If you take a taxi to Haneda International, you have to get your luggage to the 3rd floor departure lounge. Usually, international travellers have suitcases. If you arrive in Haneda and someone is picking you up, you get to the first floor. Now, you find out where you get off is not where you get picked up. Of course, to make it difficult, there is not pedestrian crossing. One have lug the baggage up to the second floor and then go back down again. I wonder if the firm that design the building ever took an international flight.


TOKYO HANEDA AIRPORT review : 6 November 2008 : by Joe Bailey

Customer Rating : 2/5

2 Star Rating

Haneda is a tale of two terminals. All the main stuff is great, but I flew to Gimpo from here and the terminal we used was a shed. I like Haneda location, and went to the main terminals and they were great, but then had to go the shed. I hope it was temporary (a bit like Dublin's shed).


Tokyo Haneda Airport review by Olivier Ragu

24 January 2008   Customer Rating : 5 Star Rating

As a heavy user of this airport, I find it clean and very well organized. Convenient facilities, easy and fast access. (15 min train for monorail from central Tokyo). You can arrive 15 min before your flight at security checks and still make it, thanks to seamless check in procedure. With SkipIt for ANA, IC for JAL, you can even avoid check-in machines or manned counters. Fast security lanes, and friendly staff. Boarding very well organized either for JAL or ANA , the main carriers. Shopping and Restaurant extensive landside, but after security, not so many choices - but you normally stay long in the waiting rooms! You still have restaurants, cafeterias or have a drink at a vending machine at an affordable price, to be compared to LHR, CDG, or other airports. Baggage claim very fast and they check your baggage tag so no stress about someone else picking your luggage. All in all, for an airport with more than 40 million passengers coming through, it is more than satisfactory.

Tokyo Haneda Airport review by Yevheniy Kahanovych

12 November 2007   Customer Rating : 4 Star Rating

I used Haneda couple times for domestic travel to and from Sapporo. The terminal buildings are bright and nice, but somewhat confusingly laid out. Nothing is easy to find and navigation through the buildings is a sort of exercising your mind. Signposting is not clear. Security procedures are not explained in English. Check-in machines work only in japanese, so I couldn't use them and went to check in desk. Desks are specialised by directions and it is not explained where to check in for which city. After you are checked in for the flight, you have to go to another desk to check in your bag. Another queue, but like everything there moving fast. Staff speak very limited English, so listen carefully and don't shy to ask again if you need to be at the right place. Security control is not efficient, but is well staffed (overstaffed I would say), so there are lots of available desks on duty. Boarding is a funny procedure when they form two queues (priority and normal), that are of equal length, but boarding begins simultaneously for both line and looks like entering subway station during peak hours. They board 747 within 6-8 minutes. Food facilities are plentiful landside, but spreaded chaotically throughout the terminals. Airside there is almost nowhere to eat. Deplaining in Japan is like evacuation exercise. You're off the plane with your bag in the train to the city probaly within 15 minutes. Bus services to the city and Narita are very convenient, but are not easy to find, and everything stops around 930 pm.


Tokyo Haneda Airport review by Matthew Lubeck

19 February 2007   Customer Rating : n/a

Fly to Haneda every other week and have mixed feelings. Both terminals feel like architectural relics of the 80s bubble era but the airport does operate efficiently. Only in Japan do they successfully and calmly board fully booked 747s beginning a mere 15 minutes before departure. I can usually go from plane to city-bound train in under 10 minutes. Wish they had non-stop train service to Shinagawa and Shinjuku to make travel time better from airport. Also, shopping is located sporadically throughout the terminal - some near ground transport, some by check-in, and a few inside the security area - its impossible to shop systematically in the terminals. All in all, an efficient domestic terminal but nothing to marvel at.

Tokyo Haneda Airport review by K Armstrong

9 January 2007

First time out of here and quite impressed with Haneda. Good transport from Tokyo, huge, airy check-in halls for both terminals and loads of restaurants. Security was very quick but then it was quite a walk to the gate (my only gripe). I think Haneda is even better than Narita.

Tokyo Haneda Airport review by Jon Brenda

13 March 2006

Since the second terminal opened a year or so ago virtually all the complaints against Haneda have vanished. It sorely needed a lot of new space and it got it! Also the design of the new terminal makes it very comfortable. There is also wonderful non-stop service to Seoul Gimpo Airport, and if you happen to be flying between the two, this routing is absolutely a must. You could save 5 hours this way. Sadly that is the only international flight from this, by far the more convenient of the airports in Tokyo. With the natural forces favouring Haneda though, I wonder if it isn't just a matter of a couple of years before it needs more space again, and I don't know if there will be any more available.

Tokyo Haneda Airport review by V Shawell

15 August 2005

Being one of the biggest airports in the world, HND impressed me with its amazing efficiency, arriving there within 10 minutes from downtown Tokyo (well ok, downtown would be relative there ;), Shinagawa, in fact) by subway, and being able to go through security after having checked in after only another 15 minutes from having left the train! Could not be better. Everything so spacious!, although being a wide- body hub. Role model for all airports I know so far. Indeed sad that not open for intl. flights!

Tokyo Haneda Airport review by Takaya Ikezawa

29 May 2005

A new terminal (T2) opened in this February dedicated to ANA and ADO, a budget airline but code- share with ANA. It has a quite impressive shopping area before the security check as well as the existing T1 (currently used for JAL group) does. You can spend a half day there. You can see huge check-in hall with plenty of ticket vending and self-check-in machines and efficient staff around to assist you, but few "manned" counters, and be aware that you may need wait in lines if you have to check-in or purchase your tickets over counter. For Star Alliance Gold members, priority check-in "manned" counter as well as priority self-check-in machine and fast-track security check are available. It is quite pity that walking between two terminals is quite long since parking structures and highways are in between. You can catch shuttle busses between the terminals but you have to be careful when you need to change airlines. After you proceed to boarding area, you must not expect variety of shops, cafes and restaurants as HND T1 or other Japanese airports, yet it has been improved a bit.

Tokyo Haneda Airport review by Juan Ruiz

20 December 2004

I flew earlier this year from Itami to Haneda and was quite impressed. Collecting my baggage was very quick and soon I was outside. The shopping area just next to the terminals was what really shocked me as that feels like a real shopping centre in an airport. Only problem was, of course, trying to communicate in English with airport staff, but that is a Japanese thing and not a HND airport problem. Comparing NRT to HND makes me think I would prefer HND was the airport where all intl arrivals come.

Tokyo Haneda Airport review by Mike Frank

16 April 2004

Most impressive. As a Brit using this airport on my annual visit to Japan, I perhaps see Haneda from a non-Japanese perspective , and I'm impressed. Huge high-ceiling check-in hall divided between JAL & ANA which plenty of helpful staff on hand. Arrived on a Monday morning at 0630 with standby tickets and luggage hoping to still make a 0720 flight. Would you like the 0655 instead sir ? No problem ! Try that at, for example, LHR T1 ! Handling the boarding of 500 + passengers onto a domestic configured 747 or 777-300 is a model of efficiency and easily done. Speedy luggage retrieval on arrival here, with my bag marked fragile given personally to me. Loads of shops and eateries on levels 4 & 5, love the roof-top " Birds eye " aircraft (and Tokyo harbour) viewing, weather permitting. So many other nice service touches as well, like the flight display boards showing if a flight is full and the expected weather at arrival airport. Good ground links as well, express coaches operating frequently to important areas in and around Tokyo. All in all - a very nice airport.




 


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