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Hong Kong International Airport Passenger Reviews and Customer opinions



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Hong Kong International Airport customer review :  31 October 2014 by M Taylor    (Hong Kong)

Rating : 9/10

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Recommended

Hong Kong airport is certainly very clean, and has good facilities (water fountains etc) and plenty seating in the gate areas. Food-wise, there are a couple of places (a Chinese place and a McDonalds) which while cheap for an airport are more than the same chains charge outside the airport in Hong Kong. The security queue's are almost always very fast (I have never queued for more than 5 mins, even over CNY), but the immigration (arrival) queue can be a little frustrating, and the bags don't always turn up very quickly (which I suppose is a comfort if you have to queue for immigration first, it's not time wasted if your luggage still isn't ready). One tip travellers might be interested in knowing, is that the shuttle train is not necessary - if you have time to kill and enjoy a stroll, you can just walk past all the other gates to get to the other end of the train, which travels underneath the main walkway. The main terminal is a 'Y' shape, the train goes under the '|' part of the 'Y'. My gripes about this airport (my local airport) are that there aren't any relaxing places to have reasonably priced coffee, it's a long way from Hong Kong proper, and there is an annex which requires a bus to get to which is a frustration and not all that pleasant if you are unlucky enough to get relegated to one of those gates.



Hong Kong International Airport customer review :  31 October 2014 by Fred Lander    (Singapore)

Rating : 5/10

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Recommended

Rude staff. From transfer gate to airport lounge. A bit odd after coming from Narita airport where almost everyone seems nice - here you will meet people who are lacking sense of good customer service. Far from Changi, Narita and Incheon in terms of customer service.



Hong Kong International Airport customer review :  28 October 2014 by L Bree    (Australia)

Rating : 10/10

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Recommended

Positive experiences all round. Arrived here twice, left twice in the past month. It's fairly soulless is the only criticism I could possibly make about it. But for efficiency it is hard to beat. Immigration procedures were quick and easy, luggage was fast to arrive and everything is so clearly posted. I loved too that those waiting for loved ones could actually see them on monitors before they emerged. It's a shame that Australia and USA have extra bag checks at boarding so you can't purchase water for the flight itself even after security. Guess those are the rules, so be it. Altogether HK airport makes most western airports look very shabby, inefficient, under-staffed and unfriendly in comparison so I was pleased to go to Canada via here even if it made for longer flights. It was much less stressful and that's what we like.



Hong Kong International Airport customer review :  28 October 2014 by Micke Thulin    (Sweden)

Rating : 0/10

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Recommended

I always have the same bad feelings when I'm here. They have lousy food options since they have extremely limited choices of western food. The main focus of this airport is to please the Chinese clientele. Its hard to even find decent snacks and sandwiches to bring on the flight. The lines are also often long for the food places. The restaurants close at 10-11pm so if you have a very late (or early) flight don't count on getting any food. The shopping is just like the shopping in HK, Gucci, Prada, Louis Vuitton, i.e. high end-shopping. Its hard to find interesting shopping to be honest.



Hong Kong International Airport customer review :  6 October 2014 by N Heaton    (Hong Kong)

Rating : 10/10

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Recommended

A really busy morning at the airport but still only took 15 minutes from check-in to departures. How can HKIA do it yet other airports take forever on a normal day. As a regular user of the airport they always seem to deliver in all areas. A pleasure to fly from here.



Hong Kong International Airport customer review :  15 September 2014 by Phil Leong    (Hong Kong)

Rating : 9/10

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Recommended

Flew from Singapore to Hong Kong on Sep 7. Arrived at 10pm. Gate quite far. Boarded shuttle train with no hitch. Immigration queues long but manageable. Being a local, I passed through e-channel quite fast in spite of the queues. Surprisingly, bags already on carousel. Marked improvement from my previous experiences Hope it wasn't a fluke but a real improvement by the Airport Authority over one of the weak links in HKIA's game, baggage reclaims have long lagged behind Changi Airport. HKIA is otherwise excellent.



Hong Kong International Airport customer review :  2 September 2014 by A Cai    (Australia)

Rating : 9/10

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Recommended

One of the best. Having excellent speed-train is a great bonus. Modern, bright and very good facilities. Signs very clear. However lots of shops very expensive. Very smooth experience.



Hong Kong International Airport customer review :  8 August 2014 by Jeremy Chan    (Hong Kong)

Rating : 8/10

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Recommended

Departed to KIX on 26/7 and returned on 2/8. Very high efficiency and incredibly short queue time for security check and immigration. Generally clean terminal and the design of the airport is environmentally friendly as it allows large amount of natural sunlight to illuminate the terminal. The signs were clear and it is easy to find the way to the gate. The service enthusiasm of the airport staff and the food choice in the airport restricted area have rooms for improvement.



Hong Kong International Airport customer review :  4 August 2014 by Jamie Edgar    (UK)

Rating : 4/10

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Recommended

If you want to spend a quarter of a million pounds on a watch then there are many many options. If you want a can of coke and a bag of crisps, forget it. This airport is simply ridiculous as an airport, but magnificent as a shopping mall for oligarchs.



Hong Kong International Airport customer review :  28 July 2014 by J Egan    (New Zealand)

Rating : 8/10

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Recommended

4 times through HKG in the last month, including 3 transits and one trip into/out of Hong Kong itself. Transit: aside from having to clear security as a transit passenger, this is one of the best transit airports in the world. All very efficient. Great options for shops and food, though be prepared to walk long distances (when connecting between two 11 hour flights I'm happy to walk a lot). Great variety of duty-free shopping, though some prices are much higher than regular retail (caveat emptor). The wifi is too stingy, however: should be up to 3 hours, even if add-supported, for free. Arrive: queuing for immigration, but things move quickly. Bags come in a reasonable amount of time, Again, long distances to walk, especially for the taxi queue once you're done inside. Depart: HKG is a double epic fail in this regard. Massive, badly managed queues for departure immigration. Followed by an equally badly managed security queue. Given how busy this airport is all queues should be open between 07h and 22h. Nearly an hour to get through to the gates.



Hong Kong International Airport customer review :  5 June 2014 by A Lim    (Australia)

Rating : 7/10

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Recommended

Flew from HKG-SYD-BNE in early May. Very spacious, clean, efficient with many shops. However I find the shops very repetitive as it's all duty free from all European/American branded names. While the airport is run efficiently and you will not find it boring, but it lacks that extra personal touch that Singapore Changi offers i.e koi pond, swimming pools, massage area (in Hong Kong you have to pay to get into the lounge for massage), quiet spaces. Overall it's a great airport to transit and the food is reasonably priced. And of course, the duty shopping is quite good.



Hong Kong International Airport customer review :  4 June 2014 by Nguyen Cao Nhan    (Vietnam)

Rating : 8/10

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Recommended

The airport was good. The terminals were clean. There were many shops, restaurants and cafes. However, I think they should add more seats for passengers.



Hong Kong International Airport customer review :  2 June 2014 by Morris Goh    (Singapore)

Rating : 8/10

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Recommended

Had the honor of using HKIA last month when I flew on CX to TPE via HKG. Arrival time into HKG 1200.Though the terminal is quite crowded, I managed to pass security rather fast and was at the gate of a flight about to open for boarding. Asked the staff if she could accept me on this flight instead of the one departing at 1555. In no time I was already seated comfortably inside the cabin of a B777 to Taipei. However if you land at HKIA during the peak, going through security is a pain! So time yourself if you want to avoid the queue. The concourse is spacious, not as crowded as Changi! HKIA certainly score points here. If you ask me to vote for the world's best airport, HKIA is definitely my choice! I loved using HKIA for my trip to Taipei even though there are direct flights from SIN. The toilets are very clean indeed! However, the food prices are quite steep! My forthcoming trip also to Taipei will see me using HKIA again.



Hong Kong International Airport customer review :  12 April 2014 by C Brown    (UK)

Rating : 8/10

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Recommended

Being one of only three 5 star Skytrax rated airports in the world it doesn't take long to see why. The airport is incredibly clean, well sized and has plenty of on site amenities. On arrival I was through immigration in next to no time but the walk and then train ride from the gate was maddeningly long. The Airport Express train is one of the most expensive options to get to the city but by many standards is still an absolute bargain. My one big gripe with Hong Kong airport is actually about how functional it all is. Style makes way for function in everything. It is an incredibly boring affair with no flair or flourishes to make up for the monotony of it all. Personally I found the signage to be okay, not brilliant and not nearly as good bright yellow signage commonly found in European airports. Some of the amenities are also really expensive ($200HKD for a shower seemed rather steep to me!) and the facilities for eating and drinking landside are a little lacking (Terminal 2 is better but most airlines use Terminal 1). One more moan - The time from gate to takeoff. The captain on my flight warned us that the taxi would take at least 20 minutes at minimum and that this is a regular affair at Hong Kong Airport. I have also learnt from several sources that Cathay Pacific leave transfer times between connecting flights that they have booked perilously short. Passengers have to be rushed through the airport by staff who meet them at the gate. They manage to get onto their connecting flights but sadly their luggage doesn't join them! Putting my moaning to one side, this is a good airport with an excellent reputation and I can see why.



Hong Kong International Airport customer review :  10 March 2014 by Leanne Bree    (Australia)

Rating : 10/10

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Recommended

We passed through this airport twice in the last few weeks for one night stopover each way en route to Italy. I have been here before over a year ago. It is clean, efficient with a variety of options for food plus many options to get into the city. I found the signage easy to read and understand, everyone was very helpful and maybe I am easy to please but no long line ups anywhere, it was pretty easy to get through each time, no long waiting lines. This time we arrived about 9pm on a Thursday night and 7am on a Tuesday morning. Departed midnight and 10.20am respectively the following days after arrival (just being one night stopovers) so there were a variety of times and none caused us any issues or problems.



Hong Kong International Airport customer review :  10 March 2014 by Dali Mososov    (Russia)

Rating : 10/10

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Recommended

Very nice staff service, clear signage. Easy to pass customs and immigration and only let down is the long walk after train. Otherwise duty free shops are fully equipped. Facilities are great - toilets are clean. We were at Gate 60, but the staff at the gates weren't as nice as at check-in. Some airlines (e.g. Air France) now requires you to check-in at automatic machines instead of check-in desks, which is a let down. It is hard to understand, so we went to the customer service desk and from then on the airport was awesome. Would highly recommend.



Hong Kong International Airport customer review :  19 February 2014 by Mandy Lee    (Singapore)

Rating : 3/10

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Recommended

Terrible queues at immigration especially if you land between 12-2pm, average waiting time is at least 30-45mins. Most of the time, not all immigration counters are open. Long queues at restaurants/food court. The only upside is the shopping.



Hong Kong International Airport customer review :  17 February 2014 by R J Sladewski    (USA)

Rating : 10/10

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Recommended

I booked and enjoyed 15-hour and 13-hour connections for travel this past week. Huge open areas for walking and great tarmac views of heavies from all over the world. Visited 6 OneWorld lounges. Took a bath, free meals (first class international). Numerous high-end shopping opps for those who can afford it. Great place for a plane enthusiastic to spend a day. Also, there are pay-in lounges with showers. Great variety of eateries, at least 3 Starbucks.



Hong Kong International Airport customer review :  13 January 2014 by Van Hiep Hoang    (Vietnam)

Rating : 5/10

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Recommended

We have come to this airport many times and find it is fine. Strong points: Modern design, air bridges for all aircraft's. Weak points: Immigration : we spent up to 1 hr at the queue and my kids had to go to toilets twice at midnight. Long distance to walk, far from city centre.



Hong Kong International Airport customer review :  10 January 2014 by M Taylor    (Hong Kong)

Rating : 3/10

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Recommended

I live in Hong Kong so pass through this airport a lot! It gets top scores but other than in comparison to other Asian airports I don't really understand why. It's not convenient to get to, the Airport Express is only really suited for business men rather than locals, and is also expensive (100$!). The busses are slow, the airport is a long way from anywhere, on an island. This is gripe number one, because I often go to collect visitors so I make the trip far too often. My other gripes are that immigration is painful. I am resident but still need to queue up (albeit in the residents queue) which is better than most visitors - but still far too long especially on departure. The food/shop choices are poor. There is always an enormous queue for the food outlets, none of which are any good (a basic sandwich shop would be nice) maybe McDonald's is the most popular (and cheapest). There is no cheap coffee either (except at McDonald's) and the shops are almost without exception fashion, clothes, watches, etc. (all super expensive) which are useless for most people. Security is, on the whole, (surprisingly) sensible (that is, not too strict on the >100ml liquids) and fast. It's clean, and has a viewing deck (which costs money, another sad point). Overall it's a shame this is my local airport given how far away it is from anyone and how pricey all the shops are. It's only saving grace is that the time to the airport is basically unchanging from most places so you can minimise your time there by leaving as late as possible!



Hong Kong International Airport customer review :  9 January 2014 by Alexander Mokretsov    (Russia)

Rating : 10/10

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Recommended

Probably the best airport I have been to in years. Wonderful navigation inside the terminal, lots of space and light. Check-in, security and immigration formalities were very fast and efficient. Lots of ways to get to the city - numerous buses, MTR and taxis. ATMs are conveniently located around the building. Great selection of cafeteria and shops. Many toilets on each floor. Very convenient airport indeed.



Hong Kong International Airport customer review :  8 January 2014 by D Lee    (Singapore)

Rating : 8/10

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Recommended

HKIA immigration seems to be getting worse each and every time I come to Hong Kong. Staff don't have the slightest understanding of service at all - no proper communication and if there was any, it was certainly as cold as the Siberian winter. At least bags were delivered promptly, so no complaints there. Everything was properly sign- posted - it was easy to get out of the airport and into the city with the bus park right at the doorstep of the arrivals area. Departing HK, I used the check-in facilities at Hong Kong Station so not able to elaborate on check-in at the airport. Immigration was a bit slow, few counters open and took about 15 minutes to clear a huge number of passengers rushing to catch their flight. Thankfully I got to my gate on time with minutes to spare thanks to the automated train (as Cathay had not even issued a boarding call despite flight being scheduled for take-off in under 30 minutes) and managed to do a bit of shopping. Overall the experience was ok, just hope that the immigration will buck up in terms of their attitude.



Hong Kong International Airport customer review :  2 January 2014 by Jeremy Chan    (Hong Kong)

Rating : 7/10

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Recommended

KA380 and KA381 to and from Fukuoka during Christmas holiday. On 25/12 the number of people was frightening, very crowded. But still, HKG is famous for its efficiency so queuing time was never a problem. Terminal generally clean although the glass windows seem a bit dusty. Airport staff was mediocre, not so nice but not impolite either, but the difference was obvious when I returned from Fukuoka. Check in, boarding, immigration and luggage claim were generally satisfying as well, but got a problem with the e-channel which did not allow me to pass as the finger sensor was jammed.



Hong Kong International Airport customer review :  29 December 2013 by Zachary Ho    (Singapore)

Rating : 7/10

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Recommended

Landed at 4.30pm and immigration was fast and efficient, as there were staff to guide us to the proper lanes. There were long queues, but it was fast and not really a long wait. The customer service was horrible and some were downright rude when we asked for directions or buying staff at the airport. However the redeeming factor was the city check in which could let us walk around Hong Kong without dragging luggage and finding places to store them. Airport express was clean, and fast. Group tickets for 3 are at HKD210, which are cheaper than the ticket machines. The departure hall was again huge with many shops selling a wide range of duty free items, and needs a bit of a walk to get from one end to another, and there were not enough seating areas around. Signage wasn't very good either in the airport compared to the MTR stations. Overall a pleasant airport, but needs to improve on customer service and rest areas.



Hong Kong International Airport customer review :  29 November 2013 by T Kimberley    (UK)

Rating : 3/10

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Recommended

I never understand why this airport is so highly rated, once again our experience was of a hot sweaty dump. The signage was very poor and the customer service was dreadful. We were herded to one side of the immigration hall and told to queue up only for seconds later one of the immigration staff to start shouting at us and we were all told to move to the immigration desks at the other end of arrivals, the whole place was totally disorganised. Once through immigration we had to wait a fair while for our bags, something I have noticed other reviewers now regularly mention, what happened to the glory days when our bags would be waiting after we got through immigration. The airport certainly isn't award winning anymore.



Hong Kong International Airport customer review :  14 November 2013 by D Borillo    (Spain)

Rating : 9/10

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Recommended

Great airport with excellent facilities and user friendly, however long distances especially if leaving from gates 33 to 80. Staff friendly and efficient and from check-in to airside less to 15 minutes. Signage good although a bit confusing at times.



Hong Kong International Airport customer review :  7 November 2013 by Oscar Chen    (Taiwan)

Rating : 0/10

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Recommended

At 6pm, Nov 2, 2013, the immigration at the north wing for departure, 3 to 4 out-of-controlled queues were gathered into only 2 passport control counters. No airport staff was there to handle this kind of chaos. It was crazy, terrible and ridiculous at HKG airport.



Hong Kong International Airport customer review :  14 October 2013 by S Amaya    (Australia)

Rating : 6/10

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Recommended

Long queues at immigration if there are a lot of flights arriving at the same time. Passport check pretty straightforward. Overall the airport is good, fairly clean and shopping area quite good too.



Hong Kong International Airport customer review :  14 October 2013 by C Adam    (New Zealand)

Rating : 8/10

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Recommended

Plenty of places to eat, reasonable range of shops, clean toilets and plenty of them. Plenty of places to sit, if you're prepared to walk a bit. Only in transit, so didn't get the immigration experience, but the transfer was smooth.



Hong Kong International Airport customer review :  8 August 2013 by Jeremy Chan    (Hong Kong)

Rating : 7/10

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Recommended

Travelled to Osaka Kansai this summer. Hong Kong International Airport is famous for its convenience and efficiency, and of course, it is very efficient, taking less than ten minutes to pass security check and emigration. Airport is generally clean, although some glass windows are sometimes dirty. Facilities are sufficient, but the observation deck is not an impressive spot to visit. However, ground staff lack service enthusiasm. Check-in staff were generally efficient, but they don't try their best to help the customers, such as not notifying the passengers that the aircraft and the seat are changed, which I experienced, when Cathay Pacific changed the B777-300 to B747-400. Customs and shopkeepers are efficient, but are lack of smile and friendliness. That's why Hong Kong International Airport is famous for its efficiency, but I am never impressed so much by this airport.



Hong Kong International Airport customer review :  15 July 2013 by Colin Lusty    (Australia)

Rating : 8/10

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Recommended

Traveled in and out of HKG last weekend, long queues at immigration but dealt with quickly, had a longish wait for my bag but it got there eventually. Travel into Kowloon by the Airport Express a breeze. On the return checked in at Kowloon station and took the Airport Express to the airport. Immigration and security quite fast. The thing I like about HKG is that while there are shops you do not get the feeling like at most other airports that you are in a shopping mall that has planes taking off and landing. The thing I dislike about HKG is that you have the ubiquitous golf buggies sneaking up on you with that annoying beep beep sound (Singapore Changi is the same). All in all a good airport better than anything Europe, the USA and Australia has to offer.



Hong Kong International Airport customer review :  15 July 2013 by Dora CC Li    (Hong Kong)

Rating : 0/10

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Recommended

HKIA is actually bursting at the seams, with standards of management going down, together with increasing flight delays. This could only get worse if and when it is allowed to build another runaway because it is not able to hand its present people flow. This is said because it is a big drop from some years ago, when it was voted best airport and it had newsletters in better English. Maybe the airport need to bring back its former management to bring it back to an acceptable standard.



Hong Kong International Airport customer review :  10 July 2013 by Evonne Hay    (USA)

Rating : 3/10

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Recommended

Their standards have really dropped drastically from 5 years ago when I last travelled there. For an international airport, it seems that almost half of the airport staff have a poor grasp of English or don't speak English at all! Terrible slow moving queues with very inefficient baggage check-in of 1 hour even at the express queue for passengers with online check-in. Immigration and security staff are extremely slow and inefficient to the point that I almost missed one of my flights despite arriving at the airport 3.5 hours prior my flight departure. The immigration and security staff appeared rowdy and loud. Baggage collection is very slow with 1 hour 15 mins of waiting! Hong Kong airport is definitely not equipped to cope efficiently with huge passenger volumes. For those who are travelling there, do include a lot of buffer for connecting flights and arrive at least 3-4hours prior your flight.



Hong Kong International Airport customer review :  21 June 2013 by D Fynn    (UK)

Rating : 10/10

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Recommended

Used the airport 3 times in the past fortnight, including one transit. Facilities are superb and wonderfully efficient.



Hong Kong International Airport customer review :  21 May 2013 by Jeremy Chan    (Hong Kong)

Rating : 8/10

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Recommended

Hong Kong International Airport is still one of the most efficient airports in the world. I will never be frightened when I see a long queue for custom and immigration. The line moves so quickly. Airport is generally clean and comfortable, with quite many duty free shops on the departure deck. Proud to have HKIA be the airport of my hometown.



Hong Kong International Airport customer review :  18 April 2013 by C So    (Singapore)

Rating : 9/10

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Recommended

Use Hong Kong airport frequently and found it to be efficient as it used to be. Choices of food and costs are excellent. I enjoy the airy and spacious waiting areas. I do not need to get to get my bags checked at the boarding gate and be locked there. Although it is quite a superb airport, it needs more identity to show it uniqueness. All new airports are more or less looking the same with the metallic grey and blue colour scheme. Facilities start to show signs of ageing.



Hong Kong International Airport customer review :  5 April 2013 by C Cross    (Australia)

Rating : 0/10

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Recommended

Recently travelled through Hong Kong and my main issue was baggage handling. The time it took from disembarking my CX flight to reaching the main concourse was over one hour due to being held up by baggage not coming out. I was particularly frustrated and anxious as I only had a 2 hour connection for a QF flight. As more people gathered around the belt, by the time the luggage eventually came out, it was chaotic and a matter of push and shove to collect bags. Problem was compounded with long immigration and security lines and 2 of the end counters for immigration were not in use which was very poor supervision by staff considering the situation. Once on the main concourse after 1.5 hrs, whilst I couldn't get a thorough look around, there weren't many Western food outlets and just lines of shops, it really didn't offer much. Departures was just as bad and customs and immigration once again inefficient. Signage is terrible and almost missed my flight looking for the gate and had to ask several staff as many of them had a poor command for English and some were just rude as they replied to me in their native language and walked off. Very disappointed and would avoid if I could.



Hong Kong International Airport customer review :  3 April 2013 by Scott Inglis    (UK)

Rating : 10/10

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Recommended

Superb airport, sets the standard! Clean, efficient and packed with numerous facilities that make the hours spent there fly. Excellent transport links to and from Hong Kong, Macau and mainland China. There are numerous and varied restaurants and shops offering good value and the airport's free internet actually works! My only complaint would be slow baggage arrival on a number of occasions from Air Asia and Emirates flights I have been on. I believe this is down to an external company of ground handling agents.



Hong Kong International Airport customer review :  21 March 2013 by Nicholas Chambers    (Hong Kong)

Rating : 9/10

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Recommended

I am a very regular traveller through Hong Kong International Airport and, although it is for most services, one of the best in the world, their luggage belt delivery has been declining quite drastically in the last few months. Virtually each time I wait for my luggage, an announcement is made that that "due to a technical problem, passengers on flight X might wait longer for their baggage". In fact, it has now happened to me 3 times in the last month. The delay was severe, almost an hour. This seems to be a regular problem now and quite a shame considering it is otherwise an excellent airport.



Hong Kong International Airport customer review :  19 March 2013 by Rishad Patell    (India)

Rating : 10/10

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Recommended

Flew in and out of Hong Kong on Thai airways from Mumbai and Bangkok. Very impressive airport especially when you fly in from Mumbai. Great immigration - cleared in 5 mins. Bags a bit delayed getting out but all in all efficient. They need better signage to let you know how to get to town. Town check in facility was great - lovely to be able to check in your bag in town and then relax and get to the airport free of luggage. Definitely one of the more customer friendly airports in the world.



Hong Kong International Airport customer review :  15 March 2013 by A Syed    (Australia)

Rating : 9/10

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Recommended

Very good airport. Terminals are clean, plenty of stuff to see and great Internet reception. Would visit HKG again!



Hong Kong International Airport customer review :  12 March 2013 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

I've read reviews which imply that HKG's standards may be slipping. I'm not sure I agree, as I found the airport to be as efficient as on previous occasions – quick immigration clearance despite long queues, and on the MTR into town about 30 mins after landing. However, the airport seems to be heading the way of British airports, and is becoming a shopping centre first and an airport second. The upper level airside used to have lots of comfy seats, but these have now been removed to make way for even more "shopping opportunities” and restaurants – yet there is still plenty of unused space which could be used for seats! It seems that the only way to get a seat without buying something is to head straight for the gates, where there is lots of seating (and better views of the runways). My other complaint is that there is still hardly anywhere to buy bottled drinks, etc. airside – there are several branches of Relay towards the gates, but they have a poor range of products compared to their European stores. Is it really too much to ask to have a few branches of 7-11 or OK at HKG? Other than those complaints, it's still a great airport, and it's also still true to say that nowhere in Europe comes close.



Hong Kong International Airport customer review :  23 February 2013 by Andrew Lam    (Hong Kong)

Rating : 9/10

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Recommended

ADL-HKG. I had a very good experience with HKIA. The airport is clean and efficient. But for some reason this time, they just couldn't get the luggage of my flight onto the belt. As a result of this, all passengers and together with the crew were waiting inside the hall for one hour! I think this is unacceptable for a world-class five stars international airport. I really hope this is just a particular incident. And other than that, all good. Custom and immigration is as efficient as usual. Still recommend this airport.



Hong Kong International Airport customer review :  21 February 2013 by Jesperi Lauhio    (Finland)

Rating : 10/10

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Recommended

This airport was efficient, clean and extremely clear. Very cleverly designed and built airport, everything works like a charm. A lot of people at the airport at the same time, but doesn't get crowded. All facilities extremely clean and well maintained. Even though the staff doesn't always speak English at all, everything works out very well. Nothing to complain about!



Hong Kong International Airport customer review :  20 February 2013 by P Wong    (China)

Rating : 9/10

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Recommended

Check-in was fast, efficient and smooth, even though they didn't really smile at all. Toilets are always very clean. Shops quite expensive.



Hong Kong International Airport customer review :  18 February 2013 by Casper Yap    (USA)

Rating : 8/10

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Recommended

Traveled around the CNY period. It was busy, but that's expected at this peak time. Immigration and baggage times took some time, prefer shorter but cannot say it is the worst I've seen. Place seems clean with plenty of facilities. Lots of free carts to use. Needed to take a long walk and train ride to get to the gate we had to depart from, to KUL. Lunch time at the main food court was impossible, as there were no empty tables or chairs. Took the train to the restaurants closer to the gate. Less line but fewer selections. Extra security for US flights, but gate was close to the entrance and the hand check security was simple with minimal line or time. Been to places where this security line is a nightmare. No problems about taking this route again.



Hong Kong International Airport customer review :  2 February 2013 by Dora Li    (Hong Kong)

Rating : 0/10

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Recommended

HKIA used to be very efficient in 2005 but every time I have used it since I find that services have gone downhill. From the security which starts outside the restricted area, to the dirty toilets supposedly cleaned regularly. This is the same people calling for the building of a third runway, when they cannot even run what they have been given with taxpayers money.



Hong Kong International Airport customer review :  28 January 2013 by Robert Macdonald    (UK)

Rating : 10/10

Queuing

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Facilities

Recommended

Extremely great airport. I fly to Hong Kong every year in the summer and the airport is modern and professional. Have never once been let down by their service and cleanliness.



Hong Kong International Airport customer review :  25 January 2013 by Phil Leong    (Hong Kong)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I've been using HKIA frequently since its completion. After 14 yrs in operation, HKIA is still holding its own in the brutally competitive world of airport efficiency. I'd like to see timely expansion to HKIA as there are signs that the facility is under pressure from rapid demand growth in some vital areas. The last couple of times I used the airport, which were in Jan 2013, Nov and Aug 2012, the immigration queues were getting depressingly long. Although as a local, I got to pass through by the fast e-channel, the excessively long immigration lines were worrying and must be unpleasant for visitors. Baggage claim was also taking longer and certainly lagged behind HKIA's rival Changi. It's about time the Airport Authority got to work to up HKIA's game yet again to stay ahead of the competition. I look forward to the early implementation of the 3rd runway expansion plan.



Hong Kong International Airport customer review :  22 January 2013 by Izmil Haikal    (Malaysia)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Travel to HKG from KUL and back to KUL mid January 2013. Airport was clean with modern and refined architecture. There were long queues when we arrived HKG at immigration clearance but there were a lot of counters open which make the queue move quickly. The signage at the airport was easy to understand and we managed to get out to the bus terminal from terminal 2 easily. Check-in for our return flight was also smooth and staff were helpful and could speak good English.



Hong Kong International Airport customer review :  14 January 2013 by Jeremy Chan    (Hong Kong)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Used this airport again last December for a vacation to Fukuoka. Proud to have a nice airport in the place where I live. The efficiency is high in this airport, and I seldom see queues at the security check point, as well as the emigration. The terminals are modern-looking, and sufficient facilities as a global aviation hub. Terminals are usually clean, despite one or two spots with litter. Ground staff are nice and quite helpful, although not as friendly as those in Japan. Terminals are clearly marked, and it's not easy to get lost in the airport. Overall, good airport with high efficiency and satisfactory services and facilities.



Hong Kong International Airport customer review :  11 January 2013 by Angus Kei    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Airport clean and efficient. Airport seemed busy because there some delays when I was boarding. Airport is also comfortable when waiting to board. Staff helpful and polite.



Hong Kong International Airport customer review :  13 December 2012 by M Winter    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

The airport is very large and spread out so requires lots of walking, its far from central Hong Kong so is a time consuming hassle getting in and out of town. Allow extra time.



Hong Kong International Airport customer review :  9 November 2012 by M Mejia    (Philippines)

Rating : 7/10

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Recommended

Nice, clean and efficient. For its size and busy state, it doesn't seem crowded at all. Immigration was quick enough, facilities were more than adequate and dining options were excellent. You can't really feel the size of it as travellators, lifts and escalators were aplenty. Security was a little confusing as entry into the "family lane" were not clearly indicated and we ended up in the regular lane. Staff could have directed us to the right queue. My only complaint would be the layout. Not as organised as Changi and I had the feeling we were walking in circles because of the arrangements of the shops. Another thing I noticed is that they removed the areas where passengers could just lounge around before heading for the gate (remember that they were present 5 years ago) and replaced them with shops!



Hong Kong International Airport customer review :  7 November 2012 by A Wu    (Hong Kong)

Rating : 10/10

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Cleanliness

Facilities

Recommended

It was further enhanced efficiency while I using the mobile boarding pass for my recent trip using HKG. All procedures such as information input, seat selection and check-in I could process online by myself prior to departure. It allows me to save plenty of time to queue up at the check-in counter on that day. For departure, all I needed was to get my mobile boarding pass on the phone scanned at departure and boarding gate, all steps were smooth and no paper needed at all. I arrived at the airport 30 mins before the ETD. Similarly, when I returned to the HKG, the immigration clearance through e-channels for HK residents was also very smooth as just took me 3 mins. However, when I saw the foreign visitors' immigration counters have long queues there. I think for HKG, if improvement is needed, efficiency should also be improved there!



Hong Kong International Airport customer review :  30 October 2012 by Farouk Mogheth    (Thailand)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Hands down one of the best airports in the region. Flew into and from Hong Kong from Bangkok. Tons of people at arrival halls zigzagging and queuing by passport control, and yet it took max 20 minutes to get through. Ample choices for transport to the city. Checking in in Kowloon airport train express station a day before the actual flight is extremely convenient. Doing so, the departures could not be more easy, passing through passport control in seconds and ample shopping on the way to the gates. Fairly quick but can get a bit too cramped. Great airport to use for connections but I do live in South East Asia and the location of HKG is more suitable for flights from and to the US and not Europe and elsewhere.



Hong Kong International Airport customer review :  28 October 2012 by C Wajsberg    (Israel)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Flying to Hong Kong several times per year I have since my last trip applied for frequent visitor pass and received it so no queuing for me anymore up on arrival. Passport control can sometimes be slow but this is the only negative comment I can imagine for this airport. Airport is very clean and well organized. When arriving in Hong Kong, after passport control your luggage is usually already waiting for you on the luggage belt or will be coming much faster then in many other airports I have been to. Transportation to any part go HK is fast and cheap. Departure from HKG is made very easy and to avoid queues just use the downtown check in service. HK duty free is impressive with many brands present. Being a very large airport you can use the fast train service to take you from one side of the airport to the other. Most airlines have their own lounges some are really nice some are poor depending on the airline.



Hong Kong International Airport customer review :  23 October 2012 by Rob Patterson    (Australia)

Rating : 7/10

Queuing

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Facilities

Recommended

This airport is definitely one of the worlds best, but its got one big problem. Don't go looking for a seat anywhere outside of the departure lounges or the eating areas. There are none. This is not a good thing should you be an older person tired and weary, trying to get through customs and security. You wont find a seat anywhere until you get into the food area, where they can get cash out of you.



Hong Kong International Airport customer review :  18 October 2012 by A Dacles    (Australia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Best airport as everybody described but actually there is hidden inefficiency of this airport. We were travelling with 3 children and queuing for more than an hour is not a good experience. If I have a chance not to use this airport I will take it.



Hong Kong International Airport customer review :  11 October 2012 by R Oussalah    (Taiwan)

Rating : 9/10

Queuing

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Facilities

Recommended

Hong Kong airport is like a second home for me considering that it is a mandatory stop for all my flights out of Taipei to Europe and the middle East. I very much enjoy the layovers in this airport as it is very spacious, great facilities, food, shops, relaxation and entertainment areas. However, I have to agree with the last few reviews regarding the very long queues in security queues are getting worse and are becoming a real annoyance, especially when you have a short transfer time. Immigration which I pass through only 20% of my stops in Hong Kong airport is by far the worse I seen in Asian airports. There are simply not enough officers for the volume of passengers passing through. Clearing immigration takes me on average 40 minutes which might be acceptable in US and European standards but not in the second best airport in the world.



Hong Kong International Airport customer review :  6 October 2012 by Alex Tai    (New Zealand)

Rating : 10/10

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Facilities

Recommended

Very nice staff service, clear signage. Easy to pass customs and immigration and only let down is the long walk after train. Otherwise duty free shops are fully equipped. Facilities are great - toilets are clean. We were at Gate 60, but the staff at the gates weren't as nice as at check-in. Some airlines (e.g. Air France) now requires you to check-in at automatic machines instead of check-in desks, which is a let down. It is hard to understand, so we went to the customer service desk and from then on the airport was awesome. Would highly recommend.



Hong Kong International Airport customer review :  11 September 2012 by S Grynkewich    (Philippines)

Rating : 3/10

Queuing

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Facilities

Recommended

Hong Kong International Airport is supposed to be one of the region's leading airports - and indeed, it was and had been for a number of years after its opening. However, I traveled through the airport twice in the last month and found it to be becoming crowded and on the second visit found the security screening slow, inefficient, and rude. So much so that the passenger behind me called it "out of touch". I agree. My flight arrived at around 6.30am from a long overnight run from Vancouver. Apparently, security screening services are drawn down in lean hours - and this was surely the case. Tired from our trip, we had to walk a long way to go through security screening as transit passengers (why such screening is necessary is never made clear and the rude security people don't answer questions). There was a line of well over 100 passengers, some visibly annoyed that certain other passengers appeared to be jumping the line. When I finally reached the point of being "screened", I placed my things on the conveyor and walked towards the metal detector. I was told to stop for some unknown reason. When I asked why, the security "person" rudely told me: "don't ask". It's time that Hong Kong authorities recognize that security is a two-way street. Passengers will co-operate if screening is professional and courteous. Passengers will not co-operate when screening is unprofessional and rude.



Hong Kong International Airport customer review :  29 August 2012 by K Kwan    (Hong Kong)

Rating : 4/10

Queuing

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Facilities

Recommended

I am getting very disappointed by the service provided by Hong Kong Airport in the past several months. First of all, it is getting longer to clear the immigration and customs at both arrival and departure. The average waiting time is approaching 30 minutes. This is not acceptable compare to airports in Singapore or even Thailand. Second, the wireless Internet and Power Outlet service is just not sufficient. I am currently sitting at Gate 18 and there is not a single open power outlet (only 4 of them are available and all are in use). Also, the speed of Wireless Internet is very slow. In fact, the same complaint was aired by a local newspaper not too long ago, but apparently there is no improvement at all.



Hong Kong International Airport customer review :  29 August 2012 by W Benson    (UK)

Rating : 5/10

Queuing

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Facilities

Recommended

I've been through HKG many times and never faulted it until this time when the immigration queues were a disgrace. Barely 1/4 of the desks were open, resulting in an hour's wait to get my passport stamped. I thought LHR had problems, but they are nothing on HKG. Very disappointing as I've never had any issues with it before.



Hong Kong International Airport customer review :  22 August 2012 by A Ennab    (Jordan)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Used this airport twice last week, once arrived off-peak and had an excellent experience. The other time I arrived in the late evening when the immigration area was crowded with what must have been thousands of passengers. It took exactly one hour and ten minutes hour to pass through with only 4 or 5 immigration offers actually at desks which is nothing for such a huge airport, and one of the officers actually left his desk halfway through! There were about 3 or 4 other officers just walking around directing people and managing queues which would probably not actually be necessary if they just got behind a desk and stamped passengers passports instead!



Hong Kong International Airport customer review :  13 August 2012 by Wee Kiat Lim    (Singapore)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

This is the most overrated airport in the world. My experience was bad from the moment I touched down. It took me one hour to clear immigration. Despite the long lines, more than half of the counters remained closed and staff were simply going through the motions. My departure experience was equally bad, the gates are scattered all over and the signage is not clear, you had better arrive early or you might miss your flight searching for the gate.



Hong Kong International Airport customer review :  18 July 2012 by J Knibbe    (South Korea)

Rating : 9/10

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Facilities

Recommended

This airport is lovely, clean, comfortable and efficient. The only complaint that I have is that I was there after midnight and I couldn't find anywhere but McDonalds to buy food or drinks. It would be nice if there were a 24 hour cafe, convenience store or even a vending machine.



Hong Kong International Airport customer review :  17 July 2012 by S Fitzpatrick    (Australia)

Rating : 9/10

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Facilities

Recommended

A brilliant airport. Officials gruff but still efficient and not unfriendly. Huge range of shops and eateries and good view of aircraft movements and the city itself.



Hong Kong International Airport customer review :  6 July 2012 by Weiyuan Tan    (China)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

SHA to SYD via Hong Kong with Dragonair and Cathay Pacific. This was my third time to this world-class aviation hub and I would say it's worthwhile to spend some time here just to enjoy during the transit though I could have chosen direct flight from Shanghai to Sydney. The transit was quick and efficient. After having passed the security check quickly, I just entered one lounge. I took a shower and had some tasty food inside the lounge and of course got myself revitalized and was ready for my connecting flight. There were so many lounges, shops and restaurants to keep you refreshed in the airport! The only thing you need to watch out is the time for boarding because the airport is so huge. Sometimes it takes half an hour to travel to the boarding gate, so plan your stay in the airport well!



Hong Kong International Airport customer review :  7 June 2012 by K Lum    (UK)

Rating : 10/10

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Facilities

Recommended

Great airport, very well signed, with excellent facilities both sides. Staff are helpful and polite. Very clean, unlike many European airports.



Hong Kong International Airport customer review :  7 June 2012 by J Tung    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Used to be a fan of this giant airport but the quality of the airport is declining over past few visits. Arrived on a Saturday afternoon flight with a transit to another Asian city. When I booked my ticket on Cathay Pacific they offer a connecting flight with 50 minute lay over. Normally this should be sufficient for an efficient airport but to be on the safe side I opted for another flight that gave me 2 hour lay over in Hong Kong. Once I left the airplane I went to the transit area immediately and was surprised to find a long queue. The security area was not under staffed but they just didn't work effectively. Despite the long queue there was only one line opened (with 8 members of the staff). It took me at least 40-50 minutes just to go through security and had to run all the way to the other end of the airport to catch another flight. This is very similar to the arrival experience where there is always a long queue. On my return journey I travelled from Kowloon to the airport. The Airport Express was still a very smooth journey, and the departure experience was so much better than transit. However the airport is starting to show its age and has become less exciting. Expensive duty free, limited choice unless if you would like to buy expensive designer clothes.



Hong Kong International Airport customer review :  23 May 2012 by Xtian Mabuyo    (Philippines)

Rating : 7/10

Queuing

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Facilities

Recommended

The airport is clean and orderly, the signage easy to understand. However, queues at immigration and check- in counters can go from very smooth to very chaotic, staff are very polite yet deliver no emotions at all. We were instructed to have a group check-n to Manila, after gathering my friends passport, staff told me to check-in individually instead. In order to avoid conflicts, I asked him to put the 5 of us next to each other which he agreed, just to find out we were miles apart from each other.





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