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Helsinki Airport
3.5 Star Rating: Fair
68 reviews



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Helsinki Vantaa Airport customer review :  11 April 2014 by I Paakkinen    (Finland)

Rating : 6/10

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Recommended

I use this airport about 40 times a year. Its clean, not congested, and the variety of shops is good. There is plenty of seating and bags arrive on time. But staff are extremely unhelpful. Perfect example is that Helsinki is one of the very few places where children's pushchairs and sometimes even wheelchairs are sent straight to the conveyor belt and not brought to the gate, making it very difficult for people traveling with kids to move around. This happened to my disabled family member just yesterday, his wheelchair was not brought to the gate but taken downstairs to the luggage room, as if he, a severely disabled person, could walk the 500m journey to the passport check and luggage room although he has never walked before. When I told the ground staff they should be more careful when sorting out luggage - my relative's chair was in a transparent bag and clearly a wheelchair and labelled as "gate delivery" - the young lady working for the airport was extremely rude. Very rude and confusing.



Helsinki Vantaa Airport customer review :  5 March 2014 by I Wong    (UK)

Rating : 7/10

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Recommended

I have used this airport 3 times over last few years and the recent time was February this year, on transit to TMP. This airport has some negative and positive sides in my opinion. On arrival into HEL to connect to a flight to TMP within a very tight schedule, I nearly missed my connecting flight due to long queue at immigration counters (all international arrivals at the same time). Airport staff did nothing to help those with tight connection time and were pretty hopeless. I were told that if I missed my connecting flight, the airline would put me on the next available flight. Why can't they have a designated line/counter for passengers with tight connecting time? At the end, I was running to my gate and was one of the last remaining passengers to board the connecting bus to remote aircraft stand. If they want to become a better transit airport in Europe, either they need to look into this, or Finnair cannot sell ticket with short connecting time (45 mins). On the plus side, it offers relaxation lounge, with sleeping cells for passengers. Yes, you can actually lay down on a hotel-style bed and sleep, with curtain lowered down for privacy! I have used many airports around the globe and this is the best offering an airport has offered so far. HEL really impress me with this amazing offer for transit passengers.



Helsinki Vantaa Airport customer review :  10 February 2014 by Mark Smith    (China)

Rating : 10/10

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Recommended

I use this airport several times every year. It is an excellent way of traveling fast from Asia to Europe or vice versa. The transfer between terminals happens quickly and without a problem and planes fly at good times (especially Finnair). Your luggage is always where it's supposed to be and your time will for sure flow quickly. Some problems with queuing now and then, but overall it's a great airport.



Helsinki Vantaa Airport customer review :  1 October 2013 by T Hoeh    (Germany)

Rating : 9/10

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Recommended

Another great experience at Helsinki airport. Upon arrival, baggage belt info is given as one exits the gate. Baggage delivery is just down a flight oft stairs. From there it is a mere 100 m to taxis and public transport. Easy to navigate, out of the airport in a breeze. When departing from HEL, quick check-in and baggage drop, absolutely no waiting at security check. And free plastic bags for liquids provided. Good signage everywhere. Various restaurant options airside. Quiet and comfortable SAS lounge and a well-stocked duty free with friendly service.



Helsinki Vantaa Airport customer review :  8 August 2013 by Y Wei    (Sweden)

Rating : 10/10

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Recommended

Great airport. Perfect. staff speaks many languages including English, Japanese, Chinese, Swedish, etc. They are all very helpful. Free wifi.



Helsinki Vantaa Airport customer review :  21 July 2013 by Tony Hall    (Australia)

Rating : 4/10

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Recommended

Vantaa airport, which used to be a delight, is now grossly overcrowded. They still work miracles with luggage transfer but passenger circulation is very problematic. Transit passengers now have to go through long security queues. It is now almost routine to bussed out to the aircraft, something that was rare in the past. On this trip in July I found it difficult to find the business class check-in and ended up in the wrong queue. There were no staff providing queue management and advice.



Helsinki Vantaa Airport customer review :  29 May 2013 by Tapani Vuola    (Finland)

Rating : 7/10

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Recommended

The One World/Finnair terminal 2 is nowadays overcrowded and hence quite unpleasant in the peak times (early mornings, late afternoons and around 11pm, when the European flights arrive. Especially the greedy layout (i.e. a taxfree shop instead of the former lobby/cafe) is a constant cause of jams. There is clearly need of a new terminal!



Helsinki Vantaa Airport customer review :  14 December 2012 by Abhishek Narkhede    (UK)

Rating : 8/10

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Recommended

Its really a world class airport with a very good business lounge. However, the bus used for transportation from plane to the terminal is always overcrowded, and you end up standing.



Helsinki Vantaa Airport customer review :  10 October 2012 by D Leston    (UK)

Rating : 9/10

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Recommended

This is a lovely, modern airport with free wi-fi and a light, airy environment. Bus transfer to the centre is efficient and reasonably priced. All airport staff encountered were friendly and polite. A really nice change compared to some airports. The only slight issue, is the long walk to the BA gate - leave yourself plenty of time.



Helsinki Vantaa Airport customer review :  21 September 2012 by Azlan Hashim    (Malaysia)

Rating : 6/10

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Recommended

Upon arrival from Amsterdam on the 7th of September, myself and a couple of business class passengers plus, almost 25% economy class passengers were ended up to the wrong terminal in order to collect our check-in luggage. This is due to no gate agent to redirect the first few passengers who came out from the aircraft. On top of that, the information on the arrival information screen and signages were a bit confusing. Eventually, we managed to get back to the actual terminal arrival hall after almost 30 minutes walk. Finnair bus service to and from the airport was efficient, quick and safe. On the departure day to Warsaw (10th of September), I arrived at the airport 3 hours before the flight. There was no queue at the check-in counter. The lady at the counter was friendly and helpful same goes to the lady who handle the gate. She was really kind by changing me to a new seat number where I had the whole row by myself. I appreciate the free wifi at the airport as well.



Helsinki Vantaa Airport customer review :  1 August 2012 by Eelco van den Heuvel    (Netherlands)

Rating : 10/10

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Recommended

Nice spacious airport with nordic glass, wood and steel design. We departed for New York on a Saturday in July so were expecting long queues at security and immigration. Much to our surprise there was hardly anyone. Thumbs up for the first really friendly security officer I ever encountered. He works in Helsinki! Terminal easy to navigate and waiting for the plane is nice with free wifi. Other airports could follow this example. On the way back we had to run for our connecting flight due to late arrival, but we made it in 15 mins, also thanks to the fact that there were no queues again at immigration. Just a great airport.



Helsinki Vantaa Airport customer review :  19 June 2012 by Azlan Hashim    (Malaysia)

Rating : 3/10

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Recommended

I arrived from SIN in the very early morning on the 10th of June 2012. The airport was really quiet. There were less than 5 passengers were in the queue and there were 2 immigration staff manned the non-EU counters. The matured immigration staff was nice and polite. I was attended by the younger immigration staff. I think he was a robot who works for FBI. I wanted to rate the overall experience of HEL by 8 of 10. However, I didn't because the young immigration staff was cold and doesn't know how to smile.



Helsinki Vantaa Airport customer review :  18 June 2012 by S Barker    (USA)

Rating : 10/10

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Recommended

I had overall great experiences at Vantaa, at least for my purposes which were leisure travel from the US on Finnair from New York. I purposely booked flights to Italy that included layovers in Helsinki both coming and going. On arrival to Vantaa on a Sunday morning, I was able to easily get information on how to get into the city (two convenient bus options) and a very well-stocked tourist kiosk had great maps and walking tour suggestions in multiple languages. Pretty much everyone I dealt with spoke excellent English with no apparent problem with dealing with a non-Finnish speaker (not always the case on the Finnair flights). My layovers were long enough that I spent two nights in the airport, and I was pleasantly surprised at how relatively comfortable this was. The airport had free wifi that had a strong signal (or whatever you call it) and was extremely easy to log onto. Also lots of electric outlets available to recharge devices. There were both brightly lit and diimmly lit areas for trying to settle in for the night to rest a bit, and the ones close to the Terminal 2 entrances that I stayed by felt very safe and secure. At the far end of Terminal 2 (across from the new Starbuck's which was overpriced by US standards) is a more or less full service 24 hour grocery store. This was great for getting food and bottled water at something like one-third of the price that the regular airport kiosks charged, and also great for loading up on food souvenirs like chocolate and licorice before flying out. Another thing I appreciated was that credit cards were welcome for even the smallest purchases. I was out of Euros on my way back to the states but my credit card was happily accepted for transactions as small as a postcard and postage stamp. Lines for security and passport control were 1-2 minutes in each case for me, so that was fine too. Overall had a good impression of Finland and Vantaa, and hope to return in the future for a more extended vacation.



Helsinki Vantaa Airport customer review :  5 June 2012 by Alan Goldberg    (USA)

Rating : 9/10

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Recommended

I flew JFK-HEL-BUD on 28-29 April 2012. It took only a few short minutes to go through passport control. Signs indicated the time required to transit to departure gates. The airport was very efficient and clean. This is a far better airport for connections than CDG or LHR!



Helsinki Vantaa Airport customer review :  17 May 2012 by H Papers    (Ireland)

Rating : 4/10

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Recommended

I travel here at least once a week on international flights. The airport has gradually changed from being a pleasurable one to now a crowded, inconvenient mess. Particularly unappreciated are the changes to the check-in - now only Finnair ticket holders - irrespective of your One World status - can use the Security Fast Lane and the badly thought out lounge opening hours irritate - lounges are closed until 6.30 am which is too late if you are on an early flight. The spa has now closed for at least 4 months, no opening date given. In addition on the last 3 domestic flights into Helsinki I have experienced poor luggage delivery times, and the luggage service desk was worse than useless, statements like 'your luggage is back there I think' 'my colleague should know but he is not here today' annoy and frustrate, and a lack of tannoy communication shows an immaturity and lack of service skills. I now avoid flying here as Copenhagen is better, cleaner and less stress.



Helsinki Vantaa Airport customer review :  8 February 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 10/10

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Recommended

I used it last week for arrival, departure and connection. On arrival immigration took 1 minute, then 5 minutes to retrieve bag, and out of the airport 10 minutes after landing. Great transportation to the city, good eateries landside. It is very user friendly, easy to navigate, nice to be in. Duty free options are worth an attention.



Helsinki Vantaa Airport customer review :  8 February 2012 by J Guevara    (Spain)

Rating : 3/10

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Recommended

I was connecting from Tokyo to Madrid with Finnair. Security queues for incoming passengers to connecting hall were overcrowded and very slow, the immigration officer at passport control desk was not polite. Waiting room 22b for my next flight was uncomfortable: one little room for more than 150 people, all passengers in a A321 plane had to walk on slippery snow-ice to get into only 1 crowded bus, waiting for 10 minutes with doors open with a –2 ºC temperature outside. Finally we get to the plane, once again slippery pavement and an escalator covered with snow inside.



Helsinki Vantaa Airport customer review :  23 January 2012 by M Graham    (UK)

Rating : 6/10

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Recommended

Upon arrival at the airport , I was irritated by the apparent lack of seating and the toilets being upstairs. However, as I moved towards the departure area things improved. There was plenty of seating and toilets were on the same level. The shops were better too.



Helsinki Vantaa Airport customer review :  30 November 2011 by Thomas Hoeh    (Germany)

Rating : 9/10

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Recommended

Efficient airport with friendly service. Info display in departure hall gives the current waiting time for security checks. Info screens in the gate area indicate the distance in minutes to the individual gates. Very stress free atmosphere, ample seating facilities, all very clean and quiet. Frequent coach services to Helsinki.



Helsinki Vantaa Airport customer review :  1 September 2011 by T Vuola   (Finland)

Customer Rating :  5/5

5 Star Rating   

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Terminal 1, a small and well functioning terminal. No queues, I had printed the boarding pass at home. Security fast, plenty of cafés, normal duty free shops, but no high end brands. The terminal might not be high design, but it works well.


Helsinki Vantaa Airport customer review :  22 November 2010 by Ken Matthews   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Renovations in progress and crowds made the moving around the airport very difficult. It wasn't that long ago that renovations were made. Information on how to find what is where is very limited. I have to say the Finnish customs tax claim and immigration officers would be the most polite I have met at any airport.


Helsinki Vantaa Airport customer review :  20 August 2010 by G Gosall   (UK)

Customer Rating :  4/5

4 Star Rating   

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I arrived at HEL T2 late afternoon and was out of the airport with luggage within 15 minutes of landing. Very efficient. Tourist information by the arrivals hall directed me to the Finnair bus. For EUR5.90 this took me to the main railway station in Helsinki. On the return journey the Finnair bus dropped passengers off right outside the terminal. Check-in and passport security very quick, and staff polite. However, the departure area is just too small for the number of passengers. The gate areas have enough seating for about 20 passengers, so everyone else spills out into the shopping and dining area, which dominate the terminal. Not enough toilets, but generally clean. Food and drinks are very expensive - save yourself a few euros and bring your own food!


Helsinki Vantaa Airport customer review :  26 July 2010 by T Vuola   (Finland)

Customer Rating :  4/5

4 Star Rating   

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Flew to Berlin with Star Alliance group/SAS/Blue1. Did the check in by internet; luggage drop was very quickly, no queue to the security check, small but not crowded terminal area with some shops and cafes (one can walk to terminal 2, where there are more shops etc). The only thing missing is any kind of wow-factor: it is an efficient terminal with no thrills. But in a rush hour it is very crowded. However, this time it was better than the terminal 2, which really is overwhelmed by increasing crowds.


Helsinki Vantaa Airport customer review :  1 July 2010 by R Riseborough   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Used Helsinki on flights from Bangkok. Extremely long walk from international to domestic. No travelators. Passport check 2 guys in a little wooden booth, hopeless. Then to gate, only to have to go down 2 flights of stairs to board a bus back out onto the tarmac. Staff abrupt and unfriendly.


Helsinki Vantaa Airport customer review :  1 July 2010 by J Turunen   (UK)

Customer Rating :  2/5

2 Star Rating   

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Used Helsinki airport yesterday on return flight to London. Terminal 2 is simply not coping with the numbers going through. The security queue was enormous - worse I HAVE have ever seen at any airport! But luckily I overheard someone say there is a 2nd security entrance at the other end and I walked there and found hardly any queue at all! The Shengen airside is now a total nightmare. So over crowded it is almost impossible to use the shops or even just walk through. They should do something about this. On moving to non Shengen side past a long queue for passport check (another 10-15 minutes wait!) I found the gate for the UK flight (30) was right there but there was nothing near it . No restaurant, no shops. You had to walk some 10 minutes (no travelators) to the Asia hub part where all the shops and the restaurants are to get a cup of tea and then worry about missing your call as you are so far away form the gate. It appears they are only interested in serving the Asian flights as all services are near those gates. Awful experience and very sad to see such a beautiful terminal have such bad logistics. Basically Finnavia seem only interested in keeping the Asian customers and have no interest in the European ones. It is easy for airport staff to get around as they had some kind of scooters to move on but the rest of us have to walk very long distances.


Helsinki Vantaa Airport customer review :  7 June 2010 by Kevin Tunnicliffe   (UK)

Customer Rating :  3/5

3 Star Rating   

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Arrivals were a dream and immigration staff were pleasant. Outbound we were due to fly out at 21.45 so came through to airside at about 19.30. Queues for security were huge as only two scanner points were operating. Serious problem this as passengers could see all the other machines and were not pleased that they could not be bothered to open more points. In fairness that is a worldwide issue not just Helsinki though. Once through security we were amazed to find that shops and bars were closing down as quickly as they could for the night. One cafe bar was left open for the entire terminal! The last flights do not leave until midnight so some pressure on facilities was evident. Very clean and airy environment though and the staff in the bar were efficient although two thirds had been coned off forcing passengers to queue.


Helsinki Vantaa Airport customer review :  30 March 2010 by Simon Taylor   (Japan)

Customer Rating :  4/5

4 Star Rating   

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The charm and unique character of the original terminal has slowly been eroded over the years as the airport has struggled to cope with increased traffic and passenger numbers. The new Asia terminal is fine though all other areas of the airport are now crowded' it is too small for the number of people passing through. Having said that, it all worked, just. As a hub for Asia, it does the job quite well with "easy" connection times. Lounges are ok.


Helsinki Vantaa Airport customer review :  17 January 2010 by Kim Krister   (Finland)

Customer Rating :  1/5

1 Star Rating   

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HEL airport is now going through staff cost savings, strikes and major baggage delays. Check in queues and security check lines are long and time taking. Airport staff seems to work with "I don't care" attitude. Last six months when I have used my home airport, baggage delivery has always been pain and suffering. Beware that your waiting time for your luggage can be over 2 hours with this airport. Main reason for this is our national carriers cost saving at ground handling. There are thousand bags in several rows at arrival hall waiting for their owners. If you use this airport for your transfer to another flight, don't believe airliners call center customer service who says that your luggage is still at your origin airport. It actually and probably is standing at HEL airport for days. I recommend to take hand luggage if possible, when using this airport.


Helsinki Vantaa Airport customer review :  31 December 2009 by Markus Mojado   (Finland)

Customer Rating :  2/5

2 Star Rating   

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I flew with LH to Helsinki. Terminal 1 arrivals is small, overcrowded, chaos getting luggage. Arrivals hall is too small and toilets still dirty. Departure is ok, especially new SAS lounge. Just happy that I did not fly with Finnair. Entire Terminal 2 was halted due luggage handling strike for a week.


Helsinki Vantaa Airport customer review :  17 December 2009 by A Briggs   (UK)

Customer Rating :  3/5

3 Star Rating   

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Airport businesslike. But do not believe the signs which tell you which classes of item are prohibited in carry-on bags. There is evidently a huge, non-advertised, further list, the contents of which are beyond reason or prediction. The first you discover of this is when you are held to have offended against it. Pointing out that you have complied scrupulously with the notices displayed in the airport gets you nowhere, as you will be told 'it's like that sometimes'. Being polite but unyielding is all very well, but it is a shabby way to treat those who trust in the reliability of what they are told.


Helsinki Vantaa Airport customer review :  26 November 2009 by Markus Mojado   (Finland)

Customer Rating :  3/5

3 Star Rating   

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I arrived with LH to Helsinki Terminal 1 in November. Baggage hall was full just with one LH flight of Airbus 321. Baggage belt was mostly blocked by baggage wagons and by "fences". About 10 people were able to fit to grab their luggage at time, causing lot of pushing. This year I have traveled to Dubai, Seattle, Miami, Frankfurt and Munich. Have to say that every of them beats Helsinki baggage hall any time. Even US immigration is more pleasant experience. And also toilets were dirty. Terminal 2 is different story except for security queues and toilet cleanliness.


Helsinki Vantaa Airport customer review :  24 September 2009 by Paritosh Vasava   (Finland)

Customer Rating :  5/5

5 Star Rating   

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Very clean, efficient and easy to use airport. The security check queues are very short. The ground staff is very helpful and efficient. The main shopping area is little far from terminal 1.


Helsinki Vantaa Airport customer review :  8 September 2009 by F Mogheth   (Czech Republic)

Customer Rating :  5/5

5 Star Rating   

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Clean, efficient. Passport control devoid of emotions which gives a bad impression. Prices of drinks a bit "airporty". The only negative aspect is the security after check in - such a long line creating a bit of chaos. I am certain there must be a logistical way to keep the lines from being so long. A nice airport for sure and a great change from the stressful and less user friendly mega hubs.


Helsinki Vantaa Airport customer review :  8 August 2009 by Arun Koneri   (USA)

Customer Rating :  5/5

5 Star Rating   

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Used HEL as a transit point on the way to DEL. Due to a long layover, went out to the city for a few hours. Immigration was staffed by only 2 officers (1 each for EU and non-EU passport holders), wait was about 20 minutes in non-EU line. Information desk personnel not very friendly but gave me the information I needed. The airport is very convenient with adequate transportation to the city right outside the doors. Departing, had no queue at security and airport had adequate shopping etc. The VAT refund desk was very hard to find as signs were not visible. non-Schengen dept area has a duty free, smoking zone and food mart which met the needs. Overall an easy airport to navigate.


 


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