Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 205 reviews
7/10
No Skytrax Rating
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5/10

"constant issue with luggage"

(Italy)

Trip Verified | Seems like there’s constant issue with luggage. Long wait times almost always, much longer than many European airports I visit frequently. Cannot be shortage of staff anymore, that excuse was valid a year ago. Probably savings driven.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
9/10

"Good experience"

(United Kingdom)

Trip Verified | Good experience flying Finnair Tallinn to London via Helsinki. No need for security as transfer flight, helpful staff everywhere and for big airport very spacious. Loved MOOMIN COFFEE and no queue or questions at border control after I was interrogated at Riga Airport due to long stays on my British Passport. Loved Finnair too, would fly again from Helsinki with this airline.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"queuing times were very short"

(Netherlands)

Trip Verified | A modern and moderate sized airport for the capital of Finland. Staff was friendly and helpful, queuing times were very short due to modern hand-luggage scanners. The terminal itself isn't very big but has an easy to follow layout. There are a lot of duty-free stores and food-courts, of course they're all overpriced as one might expect. Connection to town is offered by train-connection. All in all a good experience.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"probably one of the best in the world"

(Finland)

Not Verified | The renewed Helsinki Airport is probably one of the best in the world at the moment. The airport itself is not only beautifully designed, but it works like a dream. The departure lobby is equipped with multiple automatic bag drop stations, with staff to help you with them. The security was fast and smooth with the new machines. The airside of the terminal is very clean and easy to find where to head to. The variety of shops and restaurants is great too. The passport control is quick with both robotic and manual checkpoints.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"Great airport to fly through"

(United States)

Trip Verified | What a beautiful airport! Food at the restaurant is delightful. Airport is clean and well marked. Staff is very nice throw out the airport. Great airport to fly through.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"experience is not positive"

(United Kingdom)

Not Verified | The airport hails their brand new terminal space & services but experience is not positive. The new automated check-in system for baggage drop off, even though not busy when we went through, was chaos. Travellers are doing everything themselves, with the assistance of ground personnel who are so busy helping everyone that you don't want to burden them further & slow as you are, get on with it. Why, in the 21st century, when everyone (most people at least) checks in remotely in advance, you can't just use your boarding pass to scan, print out automatically your baggage stickers & at the same time weigh & see off your luggage, I do not understand. Instead, you try to find a free check-in machine amidst the chaos of passengers, locate one, punch in your required details, print the label and then join the queue to drop off your luggage at a different, automated desk! Security used to be straight-forward & efficient, now it was an experience of being made to zigzag through paths (again, despite not too many travellers) to frantically waving staff finally guiding you to your place like cattle. Not a good experience either! When will someone actually start from the customer instead of the company's own processes & savings?
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"There is plenty of room and space"

(Finland)

Trip Verified | Main entrance to the main terminal is ready and open, and it does look very nice. There is plenty of room and space although construction is still ongoing, so you still have to bear with that but everything is almost done. Passenger numbers are starting to go up so there might be quite a rush in check-in and security but don't leave everything to the last minute and you will be fine. Some services are still closed due to covid but many shops and restaurants are open and you find Alepa supermarket before check-in for some reasonably priced food/snacks. Taking a train to/from the airport is very easy and convenient.
Experience At AirportArrival and Departure
Date VisitDecember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"Worst experience at the passport control"

(United Kingdom)

Not Verified | Worst experience at the passport control. The officer was very rude and harassed us asking every question he can ask legally. Finally started criticising the quality of British passport photo. Looks like he is very cross with Brexit. Otherwise rest of the experience through the airport was good. Due to covid duty free and shops were closed by the time we arrived around 21.30.
Experience At AirportArrival Only
Date VisitDecember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"How dare you treat passengers like this?"

(Switzerland)

Trip Verified | Shameful airport! They didn't let me out to the hotel (regardless me having an absolutely valid pcr-test), but constrained me to the transit zone 1 which is chilly and has no place to sleep. My next flight takes place in the morning, so I am doomed to spend a night in this messy place on some dirty cold bench. There are people like me here, some have children and babies. How dare you treat passengers like this? This was the last time to ever fly via / to Helsinki. Shame on you, Helsinki Vantaa Airport!
Experience At AirportTransit
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff were unfriendly and rude"

(Sweden)

Trip Verified | I have never seen such chaos and total disorganisation both before and after security. The staff were unfriendly and rude, especially in the security check. This used to be one of my favourite airports but now I just try to avoid it.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no