Helsinki Vantaa Airport Passenger Reviews and Helsinki Vantaa Airport Traveller Reports
HELSINKI VANTAA AIRPORT customer review : 8 August 2009 by Iain Williamson (Saudi Arabia)
Customer Rating : 3/5
This airport has to be one of the most accessible with coaches from all over Finland coming
right to the doorstep. Bus from Helsinki itself is very reasonably priced and when inside
getting an automatic boarding pass quick and easy. Agree with previous comment about nice wood
finishes. Shops unremarkable unfortunately but nice atmosphere, including around the airport
with woods and greenery. Just needs the piped nature sounds one gets at stockholm airport and
would be most soothing! However, some staff too brusque in key positions which does not spoil
the fact that overall it is a fine airport. Surprising not to see it in the top ten. No
problems at all with security compared to other airports such as Munich and Budapest.
HELSINKI VANTAA AIRPORT customer review : 18 July 2009 by I Syren
Customer Rating : 5/5
Finnair checked in me and my baggage at 8 pm (although my flight was at 8 the following
morning). I settled in for an attempt to get some sleep on the plentiful bench seating. No
disturbance whatsoever , although the air conditioning was a bit too brisk for total comfort.
Tip: bring something to cover yourself with and you'll sleep like a baby. I was impressed that
there was a comfortable smoking lounge past security, very near the departure gates, unlike
the cage at Schiphol. Wish other airports had this!
HELSINKI VANTAA AIRPORT customer review : 28 May 2009 : by D Silva
Customer Rating : 4/5
I found this airport quite confusing the first time on arrival and on a connection flight to
Turku (domestic). The second time was much better to/from HEL. Staff were generally very
friendly and helpful. On my first visit due to a late arrival of the Easyjet flight from
London, I missed the connection flight to Turku and it was easy to arrange for a taxi/transfer
HELSINKI VANTAA AIRPORT customer review : 24
January 2009 : by A Pickles
Customer Rating : 4/5
This is a nice airport. Have done both transit and stopovers through this airport. It is calm,
quiet and nicely designed with good quality timber finishes. Shops are good. Finnair long haul
lounge needs enlargement and updating. The extensions are taking a long time to finish. It
will be good when you dont need to walk on the tarmac to get to the London flights - hurry up
HELSINKI VANTAA AIRPORT customer review : 19
January 2009 : by Tony Lambord
Customer Rating : 4/5
Very good airport - the only real blots are the gate 31 departure zone (if departing from 31,
wait upstairs until the last moment). Also, when traveling from PEK to LHR via HEL, everyone
was run back through airport security (despite having arrived directly from airside) for some
HELSINKI VANTAA AIRPORT customer review : 15 December 2008 : by Heather Garnett
Customer Rating : 5/5
Great airport to use - no hassle, no queues- only for security, very well signposted, plenty of
seats and shopping.
HELSINKI VANTAA AIRPORT customer review : 7 November 2008 : by P Vasvaa
Customer Rating : 5/5
Departed to Mumbai and arrived from Mumbai. On my way to Mmumbai, I arrived at the airport with
only 55 minutes before the flight and with in mere 25 minutes I was done with luggage check-in,
security and passport formalities. Lots of option for shopping and eating. Though some shops are now
obstructing view of outside. Efficient and helpful staff.
HELSINKI VANTAA AIRPORT customer review : 29 September 2008 : by Johan Mateia
Customer Rating : 5/5
Bright, Efficient and clear design. Very intuitive layout. Total opposite to US airports.
HELSINKI VANTAA AIRPORT customer review : 12 September 2008 : by P Vasava
Customer Rating : 5/5
I have used Helsinki airport about 12 times in 3 years. Lately its getting more people but its still
not as crowded as Frankfurt or Paris. Security check is very fast. Passport control can take some
ime (probably due to construction work). I think once the extended terminal is in use it will be
nice. Staff is very friendly and co-operative. Toilets are clean and airport is clean. Connections
to Helsinki are very good with Finnair and local buses. Long distance buses can be taken right
outside airport. All missing is a metro line to Helsinki.
Helsinki Vantaa Airport review by C McCafferty
23 April 2008 Customer Rating :
Used HEL over a weekend recently. Upon arrival I found the layout a little confusing – our flight
from LHR couldn’t use the Schengen gates so we were bussed to an alternative, but it was a little
unclear how to get to passport control once in the terminal. However, once through our bags arrived
reasonably swiftly, and the Finnair bus can be found just outside the international terminal – just
€5.90 into the city, good value. On the way back check in was a breeze using the common check in
machines, there was only one person queuing ahead of me for the 4 Finnair bag drop desks and
security took all of 3 or 4 minutes to get through – impressive! Airside seemed quite crowded, but
the terminal building is nicely designed with good views of the airfield and a selection of eating
and drinking options, although the shopping area felt very claustrophobic. Passport control and gate
staff were friendly and efficient. A pleasant experience all round.
Helsinki Vantaa Airport review by Richard Bevan
7 February 2008 Customer Rating :
What used to be a nice and peaceful airport is getting crowded. Car parks start to fill up.
Corridors especially are overcrowded, not helped by the shops taking up 25% of the corridor with
stuff placed outside the shop. Baggage halls really too small for a mid-size airport like this. At
least it's not a long walk to the car and most car parks are within walking distance of the
Helsinki Vantaa Airport review by Marybeth Richards
13 May 2007 Customer Rating :
Like Jussi Turunen I found the Security check points staffed by
unfriendly, unhelpful persons who took the view that the rules and
regulations were in place and must be adhered to to the letter. I was
told over and over 'the bag must seal' as I was trying to do so -
evidently a pot of yoghurt is a potential risk and had to be placed in
with my few liquid items. Very frustrating. Aside from that, Vantaa is
an exceptionally pleasant airport to use, with the majority of staff
helpful and friendly. I went to the Finnair lounge in the Schengen area
(although I was travelling to the UK) and told that the lounge in the
nonSchengen area was much nicer, although I was welcome to use either.
Finnair coaches are just a few steps from the terminal building, and
like almost everything else in Finland, run to schedule.
Helsinki Vantaa Airport review by Matt Ray
10 May 2007 Customer Rating :
Very airy, bright and modern airport. Very quiet as well, which is most
unusual for an airport too. But we did have a rather hard time finding
anyone who spoke English when we were trying to arrange a ride to our
hotel which I thought was so strange. The ticket agent seemed befuddled
and the van driver was totally at a loss. And they had never heard of
our hotel which is one of the top hotels in the city. Maybe we
Californians talk funny or something!
Helsinki Vantaa Airport review by Jussi Turunen
3 March 2007 Customer Rating : n/a
The new hand luggage rules regarding liquids and the new Shengen
department seem to have made visiting HEL a bit more complicated.
Security personnel seemed very unfriendly and stuck to the rules with
almost unbelievable vigour. I had one bottle of mouthwash in its bottle
which was 200ml size yet the contents were below half i.e. under 100ml.
This was confiscated never the less. They were very unfriendly about it.
One could feel they got pleasure out of being as unfriendly as possible.
The flight in docked into a gate yet pax were made to get off the back
door of a plane and walk into a bus (in -20 C) and then taken on a
mysterious ride to get off in the same building! The Shengen area was in
chaos on return with several delayed flights. No information board in
the unusually nicely furnished smoking area. HEL used to be wonderful to
pass through but felt chaotic with unfriendly aloof staff this time.
Helsinki Vantaa Airport review by Nigel Barnsley
19 January 2007 Customer Rating : n/a
I've transferred here twice in the last two weeks and have been
impressed by the user friendly layout, friendliness of the staff and
the clean, modern design - great wood block floors. It's one of the few
airports that has a sense of identity and individuality and there are
some interesting shops and a couple of good places for a snack and a
drink apart from the inevitable Starbucks.
Helsinki Vantaa Airport review by Edward Martin
22 October 2006
I must agree with the majority of posters here- flying out of Vantaa is
a delight. On a recent flight to Stockholm (24 Sept) I had one person
ahead of me at check in and security was a breeze as well. The girl who
checked me into my flight was possibly the most cheerful agent I've ever
dealt with in an airport. The terminal- while small- is modern and
immaculate with a good amount of shopping and a great duty free shop as
well. An added perk is the smoking lounge with an entire wall of glass
overlooking the runways- a rarity even in Europe these days.
Helsinki Vantaa Airport review by M Knuuttila
5 July 2006
In many respects, I find HEL to be the efficient and aesthetically
pleasing experience promoted by several other posters here in Skytrax.
(I have still yet to see more efficient luggage handling and security
arrangements anywhere else.) However, the increasing passenger numbers
at this airport have started to affect the convenience that I have been
taking for granted for the past few years. The international (Schengen)
shopping arcade is frequently very crowded. This is a problem because
the shopping arcade is the also the primary transfer route, especially
from the domestic gates to the non-Shengen international gates.
Furthermore, the number of domestic and international flights arriving
at stands away from the terminal has increased, requiring slow bus
transfers to and from the terminal. Because of these issues, the 45
minute minimum transfer time between domestic and international flights
is starting to look too short. Finnair (who also sell their flights to
domestic destinations under codeshare agreements to BA, among others)
should adjust their schedule to make the transfers work more reliably at
this increasingly popular airport.
Helsinki Vantaa Airport review by Q Tran
2 May 2006
Helsinki Vantaa is a typical Scandinavian airport that reminds me of
Oslo Gardermoen : bright, quiet, a lot of space and very clean. No queue
at security, friendly staff. Check-in desks for Finnair are numerous,
but a bit limited for Star Alliance - only 4 desks for all
Lufthansa/SAS/Blue1 flights. Bus connections (no train) to the city are
easy to find; normal city busses (line 615) are much cheaper than
Finnair airport busses: 3,60 vs 5,20 Euros. Transfer between domestic
and international is easy and quick, although Non-Schengen gates are at
the far end of the terminal.
Helsinki Vantaa Airport review by Maire Mannik
7 February 2006
In a world full of stressful and noisy terminals, Helsinki Airport is
simply wonderful. Apart from being extremely stylish, and clean, it is
at the same time busy and almost serene. This is partly due to the
efficiency of the staff who shoot around on small scooters. The shops
include some of Finland's finest design names and all duty free.
Helsinki Vantaa Airport review by T Waugh
3 December 2005
A lovely, bright, clean, airport. So well organised, and really friendly. The lady at the
shop I went to didn't have the item in stock, so she went off to another outlet of the company,
found it, and delivered it with a smile to me back at the departure shops. No customs - even when
arriving from a Schengen country - which surprised me a little, such a contrast to the USA! It's a
great welcome to Finland.
Helsinki Vantaa Airport review by Martha Barnes
2 September 2005
Helsinki airport is comfortable, service is friendly, great shopping, nice restaurants
basically everything you could ever need. Always pleasure to spend time at this
airport. After coming from Arlanda in Stockholm to Helsinki was relieved. Arland is
filthy and just messy in general. Will try to route my flights to this part of the
world via Helsinki just to avoid Arlanda.
Helsinki Vantaa Airport review by Aldorado Cultrera
I used HEL several times in the last months - to both domestic and international (Schengen and non-
Schengen) destinations. The airport is a pleasure because it's easy to find what you're looking for,
the ambience created through the use of wood and glass as construction materials and walking
distances couldn't be shorter (how comes, it's a small airport). The staff seemes to be very
skilled and friendly. The Planes generally leave on time. The only downside is the missing railway
station and the bus connection to the closest railway station (Tikkurila) is not that frequent.
Helsinki Vantaa Airport review by Tobias Wahl
HEL is a pleasant airport, efficient and friendly. I regularly fly from Central-Europe to China and
Japan, using often Finnair and their main hub HEL. The new extension of the non-Schengen terminal
makes it even smoother.
Helsinki Vantaa Airport review by Sasun Vartanyan
An extremely convenient airport. I flew both Schengen and non Schengen, and things were so smooth.
Very spacious, comfy and no problems taking pictures in the terminal (something you can hardly do in
Helsinki Vantaa Airport review by Mark Peurifoy
Helsinki-Vantaa is a beautiful airport and a stunning example of modern airport architecture! Ultra
modern, clean, and efficient, I find it a pleasure to use. The architecture, environmental/info
graphics, terminal/gate furniture, and wooden sculptures are exemplary.
Helsinki Vantaa Airport review by Marcus Weiden
A very good modern airport, with excellent connections to many Far-East destinations, better than
they have from Stockholm. Friendly staff. Inexpensive bus connections to the city, but a train connection in future will be an improvement.
Helsinki Vantaa Airport review by M Devor
Helsinki Vantaa is a beautiful airport. Wooden floors, great shops, easy connections, and very
friendly staff. Yes, the prices are expensive, but, welcome to Finland :). Status quo, sorry to say.
The connections were much easier pre-Schengen. Now, if you arrive from outside of the EU, have to
queue for passport control making tight connections that used to be doable impossible if the lines
are long, which often they are. I prefer the airport pre-Schengen, much easier for everyone to get
around airside and you clear everything at your final destination.
If you don't have a Schengen visa (for many citizens), the transit area-non EU is quite limited. Many
use Helsinki to transfer from the USA to the CIS. Finnair and Gateway lounges are good. Extremely friendly staff and passport officers.
Helsinki Vantaa Airport review by Stephen D'Arcy
Probably the most expensive "tax-free" (NOT!) airport shop for EU travellers, and the other gift
shops are also expensive (Mar 2003). Tip: try the open market by Helsinki waterfront for gifts/souvenirs. That said, the Oak Tree Bar
offers a good choice of beers at city-centre prices. Good cheap public transport to the city centre at EURO 3 (public bus) or EURO 4.90 (Finnair shuttle)
in 25 minutes.
Helsinki Vantaa Airport review by Marcus Merck
In December I stopped at Helsinki airport for the first time, on my way from Bangkok to Hamburg.
I learnt that stopping in Helsinki is one of the best ways to travel from Bangkok to Europe: beside
short flying time, and the connections from Helsinki are very good.
The airport is small and comfortable, they could have more services though but the
staff there is the friendliest I have ever met.
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