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Havana Airport Passenger Reviews and Havana Airport Customer opinions
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Havana Airport Customer review : 29 April 2010 by Andrew Smith
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Customer Rating : 2/5 |  |
There are cash machines at foreign exchange desks at arrivals and departures. They accept Visa
cards but not Mastercard. You will be charged a 11 percent commission plus your own bank's
handling charges but it may save you queuing for 1 plus hours. I was also conned by the lady
at the foreign exchange desk, she gave me 3 Peso MN in exchange for 3 CUC. She should have
given me 72 Peso MN. I would advise contacting airline on the day of departure to check flight
times. You do not want to spend more time in this airport than necessary. So many smokers and
poor facilities makes it unpleasant. I know of 2 different parties who contracted serious
illness as a result of eating the food here. The beer is more expensive than at the bar at the
Nacional Hotel. Duty free does not represent much of a saving but has a good selection, the
ground coffee is more expensive for example.
Havana Airport Customer review : 15 September 2009 by K McElroy
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Customer Rating : 2/5 | |
Havana Airport is small functional (but can be very slow) and little else. Arrivals (luggage
delays aside) is ok, getting out is a different story. At first it seems that check in etc is
quite quick, then you pay your 25cuc airport tax and then move to immigration. This can take
hours, staff disappear at a moments notice and its anybody's guess how long before they
return, time and time again this happened, even when my passport/visa was being checked.
As far as food/drink etc, drinks are fine but food is poor and very expensive. Although it
claims to be 24hr, there is nothing open after 11pm (approx), so if you're delayed, stock up.
If you have problems with your flight being delayed etc. Dont expect any help, you'll have to
explain the same thing over and over again, better off contacting the airline in your home
country. Its worth noting that they have cardphones in the airport but nobody sells the cards
there - I checked everywhere. So have a card on hand, there are coin phones but pesos only and
its very difficult to phone international. Also there is no internet access until after you go
through check in/immigration (no wireless either). Basically : Get there 4hrs early, double
check the queues for check in, have your visa immigration forms and 25cuc on hand and get a
phone card before going to the airport just in case.
Havana Airport review by William Read
5 May 2009 Customer Rating : 
Flying with Air France to Paris and on to Birmingham, economy class. There was unusually no
queue for check-in at Havana, and my Air france Frequent Flyer card was processed. The CUC25
departure tax is payable in cash at this stage at a separate counter. Passport control was the
usual thorough process, enlivened somewhat by the passage through of the Cuban national
baseball team en route to Mexico; they were being photographed with and signing autographs for
the Cuban travellers who were going abroad! Customs checks were cursory, but security checks
thorough, before entry into the large departure lounge. A limited range of shops is available;
avoid purchasing alcohol at this point, unless you want to see it confiscated in Paris! All
purchases in this area have to be made in CUC convertible pesos, so keep some for this purpose
if required. Seating is basic, but was uncrowded during my visit, and the flight left on time
for Paris.
Havana Airport review by Andre Souza
30 April 2009 Customer Rating : 
Seems that leaving Cuba is harder than getting' in! When you land immigration doesn't ask
anything, but when you leave they want to see all your bags etc. As I've got an old Brazilian
passport they even searched it carefully and asked if I were really Brazilian and not Cuban?!
Check in agents are slow - food is overpriced and bad, this airport is a nightmare!
Havana Airport review by H Romero
6 April 2009 Customer Rating : 
Three terminals at Havana airport keep travellers well separated into categories. Terminal 3
is for foreign tourism. It is modern, clean and fairly efficient. The reviews in this page are
referred to this terminal. Terminal 2 is for Cuban exiles visiting the island. It is small,
generally overcrowded, not particularly clean (specially the restrooms) and even a bit
chaotic. Lots of custom and immigration officers everywhere. Terminal one is for nationals. No
words for this one.
Havana Airport review by W Birnie
13 December 2008 Customer Rating : 
Long queues at Immigration checking the Visa forms but baggage was waiting. The UK Departure lounge
is a big shed with short direct access to aircraft. Had booked in online to Virgin Atlantic flight
from our hotel so very little wait at the Bag-Drop desk. Plenty seating Clean Toilets Good duty free
& snacks & drinks to spend your last Cuban Pesos.
Havana Airport review by William Read
9 April 2008 Customer Rating :
Jose Marti International Airport has at least five terminals, despite what you may read in this
website and in other media. One terminal, a decade old in 2008 built with Canadian expertise, deals
with most long haul internatiional flights, and one with mainly with internal flights. there are
also separate terminals for charter flights from the USA (UK citizens not permitted) and flights
from other Caribbean destinations. Please ensure that you know the terminal before booking your
taxi to the airport. Immigration can be delayed if several flights arrive simultaneously, and
procedures are thorough. The CADECA money changing desk has now closed in the baggage reclaim hall
(March 2008) but several are available once you enter the main terminal concourse. Duty free
shopping has quite a wide choice of Cuban specialities eg rum and cigars, at excellent prices.
Havana Airport review by Barry Byrne
20 March 2007 Customer Rating : n/a
Inbound Havana Airport offers very long delays at immigration and for
collecting checked baggage. Following a very slow, humourless, and
rigorous immigration procedure you might expect that you would enter the
baggage hall and find your baggage already on the belt, after waiting an
hour. since the aircraft landed. Far from it, you first have to have
your hand baggage scanned and inspected on arrival. Then you reach the
very small baggage hall. None of these places have much in the way of
air conditioning by the way. You might as well queue to change money
here, as an hours delay since flight arrival still sees no baggage
on the belt. It took at least a further 30 minutes before baggage
began to appear, painfully slowly, on the belt, each belt rotation
producing one or two new items, seemingly belonging to those still
well back in the immigration queue. Then they start using a second belt,
but delivery is not much faster. Be extremely careful in dashing from
one belt to the other to check for bags, as raised rails to hold baggage
trollies on the floor act as lethal dangers on the floor. Lack of
space, and the very large numbers clustered around the small belts make
trips fairly likely. Figure on an hour and a half to two hours for any
bags here. Going back out I found check in fast, but very slow queues
to pay the mandatory 25 CUC exit tax. Security was thorough, but not
particularly slow and gives access to a very undersized terminal, opened
by the unlikely combination of J Chretien and Fidel as recently as 1999.
With very few facilities it is not a place you would wish to spend much
time at all. As others have said, all the seats here can easily be
filled by a few departures close together.
Havana Airport review by Peter Yunes
19 December 2005
Havana Airport (Jose Marti) has 3 terminals. Terminal 2 is mainly used
for charter flights from Miami. This terminal was built few years ago
and was mainly for international flights, however, seemed quite small
and impractical. Since tourism kept increasing every year, a new
international terminal was needed. Terminal 3 started on 1998. Since it
is not a big airport, I think is running fairly well. I had been in
Havana 5 times, arriving from different countries. As a rule,
Immigration is fairly quick, although I found it particularly slow one
night, when 3 flights from Europe arrived almost at the same time (1
hour waiting) . Luggage collection is OK. Public transport from Terminal
3 is non existing, but they are plenty of taxis and the ride to the
center takes no more than 30 minutes. No hotels around, so I recommend
connecting passengers catch a taxi and go around the city if you stay
for half a day. Facilities are few, although they are ok.
Havana Airport review by S Sanders
15
March 2005
We found Havana airport clean and well signposted. The downside was the length of time needed to
check in and pass through immigration. We arrived over 3 hours before the flight and it took 2.5
hours to get airside. If you want a choice of seat, I suggest a minimum of 3.5 hours.
Havana Airport review by M Hayes
23
October 2004
I travelled through Havana Airport in September and agree it is clean and pleasant. Immigration was
friendly and courteous both inwards and outwards. Signposting is good and seating is adequate. Only
negative comment would be concerning the length of time it takes to get baggage off the plane - 90
minutes in my case. This is unacceptable and was made worse by it being midnight after a long
flight.
Havana Airport review by T Kamminga
5
July 2004
The airport is modern and new (before it was called Boyeros) and probably build by Canadian
constructors with glass/steel etc. However, sometimes there are 'apagones', like elsewere in Havana,
due to electricity problems. Well, it has its charm too! A good tax free shop, a VIP club, places to
drink etc., not inconvenient, sympathetic and most people like else in Cuba are nice and
helpful.
Before immigration was terrible, now it is more adapted for tourism/business and fast. As a whole,
quite convenient.
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