LOADING THE REVIEWS

Home Page

 


Havana Airport Passenger Reviews and Havana Airport Customer opinions

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Havana International Airport Review

  Havana International Airport Ranking

 

 
Havana International Airport
4.8 out of 10  4.8 out of 10
17 reviews

 



PAGE:   1 | 2 |

 





Havana Airport customer review :  4 April 2014 by F Hart    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Leave yourself plenty of time to check in and pay your airport tax when leaving from Havana. My main gripe is that my husband and I both bought bottles of rum at the duty free shop but then had it all confiscated when we changed planes at Madrid even though we had paid for sealed duty free bags. We were told that it was because there was no 'ticket' in the bag. The bags were sealed before we had even paid for the rum so there was no chance to put the receipt inside, assuming that is the ticket they were referring to. I think everyone on our flight lost their bottles at Madrid so it might be better to either buy bottles and put it in your luggage or play safe and not bother.



Havana Airport customer review :  31 March 2014 by G King    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Our flight from London Gatwick arrived at the International terminal. The arrivals hall was full. As a result it took us 2/5 hours to clear passport control. The hall was stuffy and hot. Officials were shouting at passengers to keep behind the line, and the passport controllers kept leaving their desks presumably for a rest break! Having finally cleared that lot we found that some of our luggage had still not found its way to the conveyor belt. The total time to clear arrivals formalities was 3 hours, which we endured after a 10 hour flight. Never again. Havana airport is dreadful and should be avoided. The Cuban authorities need tourism desperately but they don't deserve our business.



Havana Airport customer review :  3 March 2014 by Helen Bond    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We arrived at this airport on 17/2/2014 and had to wait for 1.5 hours at immigration then a further half an hour for our cases to arrive as the conveyor belt broke. Worst airport I have ever been to with total chaos and surly staff. On departure on 27/02/2014 we had to queue for 2.5 hours to check in as again the conveyor belts kept breaking. Then we had to queue again to pay the airport tax and go through security. Total nightmare. We did not even have time to buy a drink of water to take on the plane and by the time they got everyone checked in the flight ended up leaving 1.25 hours late. Cannot comment on facilities at airport as we didn't have time to use them. Would never visit Cuba again for this reason.



Havana Airport customer review :  20 February 2014 by Julie Baxter    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We have just returned from another visit to Havana after loving the place when we visited in Feb 13. The airport experience was much worse this time than last time. The taxi driver dropped us off at the wrong terminal but it was ok as we were still able to get to the correct terminal (3) prior to check in time. Check in opened and it took us around 1.5 hours to check in and we were about a 3rd of the way in to the queue so you can imagine how long it was for the people at the back! Luckily through previous experience we knew we had to check in prior to queuing to pay tax as otherwise that can waste your time! We queued for about 15 mins to pay tax, then about 15min to change cash as we cannot change CUC back to sterling here. The woman at the change counter only had 20 in sterling so we had to have the rest in euros. Then to join the unmoving sea of people trying to get through immigration - there was 5 flights I think going during the same couple of hours and there was people being called for flights who were still stuck trying to get through immigration! It was crazy just standing there watching booths closing for the night whilst 100's of people needed to get through to the other side! The immigration people just seem to do each person in very slow motion - you can't spend 5 minutes per person when there are 5 large airplanes full of people to get through! It got to 20.50pm and our flight was due to start boarding at 21.15! My partner pointed out to me that there was still people on our flight queuing up at check in! The service in the duty free shop was beyond a joke and people panicking about missing flights ended up yelling at the guy on the till to stop chatting to his workmate and get serving people quickly - it was the only place we could get snacks and water to take on the plane as the food and service on the plane was absolutely dire. Needless to say the flight was delayed by 30 minutes purely down to people having such problems getting through check in and immigration! I am not in a hurry to use this airport again!



Havana Airport customer review :  16 July 2013 by J Saggio    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I just came through this airport (Terminal 3) twice in the last week or so and it was OK. Receiving luggage upon arrival was very slow but it did finally arrive. I heard later that they X-ray every single piece of luggage coming through. Customs and immigration coming in went surprisingly quick. I was very pleased with that. The food court is very expensive and has few selections. Expect flight delays and be patient. I have been traveling internationally for 40 years since I was a child and Jose Marti Airport was consistent with what you can expect in a third world country. Don't forget that on departure you must pay a 25 CUC departure tax! It also must be paid in cash.



Havana Airport Customer review : 29 April 2010 by Andrew Smith

Customer Rating : 2/5

2 Star Rating

There are cash machines at foreign exchange desks at arrivals and departures. They accept Visa cards but not Mastercard. You will be charged a 11 percent commission plus your own bank's handling charges but it may save you queuing for 1 plus hours. I was also conned by the lady at the foreign exchange desk, she gave me 3 Peso MN in exchange for 3 CUC. She should have given me 72 Peso MN. I would advise contacting airline on the day of departure to check flight times. You do not want to spend more time in this airport than necessary. So many smokers and poor facilities makes it unpleasant. I know of 2 different parties who contracted serious illness as a result of eating the food here. The beer is more expensive than at the bar at the Nacional Hotel. Duty free does not represent much of a saving but has a good selection, the ground coffee is more expensive for example.


Havana Airport Customer review : 15 September 2009 by K McElroy

Customer Rating : 2/5

2 Star Rating

Havana Airport is small functional (but can be very slow) and little else. Arrivals (luggage delays aside) is ok, getting out is a different story. At first it seems that check in etc is quite quick, then you pay your 25cuc airport tax and then move to immigration. This can take hours, staff disappear at a moments notice and its anybody's guess how long before they return, time and time again this happened, even when my passport/visa was being checked. As far as food/drink etc, drinks are fine but food is poor and very expensive. Although it claims to be 24hr, there is nothing open after 11pm (approx), so if you're delayed, stock up. If you have problems with your flight being delayed etc. Dont expect any help, you'll have to explain the same thing over and over again, better off contacting the airline in your home country. Its worth noting that they have cardphones in the airport but nobody sells the cards there - I checked everywhere. So have a card on hand, there are coin phones but pesos only and its very difficult to phone international. Also there is no internet access until after you go through check in/immigration (no wireless either). Basically : Get there 4hrs early, double check the queues for check in, have your visa immigration forms and 25cuc on hand and get a phone card before going to the airport just in case.


Havana Airport review by William Read

5 May 2009   Customer Rating : 3 Star Rating

Flying with Air France to Paris and on to Birmingham, economy class. There was unusually no queue for check-in at Havana, and my Air france Frequent Flyer card was processed. The CUC25 departure tax is payable in cash at this stage at a separate counter. Passport control was the usual thorough process, enlivened somewhat by the passage through of the Cuban national baseball team en route to Mexico; they were being photographed with and signing autographs for the Cuban travellers who were going abroad! Customs checks were cursory, but security checks thorough, before entry into the large departure lounge. A limited range of shops is available; avoid purchasing alcohol at this point, unless you want to see it confiscated in Paris! All purchases in this area have to be made in CUC convertible pesos, so keep some for this purpose if required. Seating is basic, but was uncrowded during my visit, and the flight left on time for Paris.

Havana Airport review by Andre Souza

30 April 2009   Customer Rating : 1 Star Rating

Seems that leaving Cuba is harder than getting' in! When you land immigration doesn't ask anything, but when you leave they want to see all your bags etc. As I've got an old Brazilian passport they even searched it carefully and asked if I were really Brazilian and not Cuban?! Check in agents are slow - food is overpriced and bad, this airport is a nightmare!

Havana Airport review by H Romero

6 April 2009   Customer Rating : 2 Star Rating

Three terminals at Havana airport keep travellers well separated into categories. Terminal 3 is for foreign tourism. It is modern, clean and fairly efficient. The reviews in this page are referred to this terminal. Terminal 2 is for Cuban exiles visiting the island. It is small, generally overcrowded, not particularly clean (specially the restrooms) and even a bit chaotic. Lots of custom and immigration officers everywhere. Terminal one is for nationals. No words for this one.

Havana Airport review by W Birnie

13 December 2008   Customer Rating : 4 Star Rating

Long queues at Immigration checking the Visa forms but baggage was waiting. The UK Departure lounge is a big shed with short direct access to aircraft. Had booked in online to Virgin Atlantic flight from our hotel so very little wait at the Bag-Drop desk. Plenty seating Clean Toilets Good duty free & snacks & drinks to spend your last Cuban Pesos.

Havana Airport review by William Read

9 April 2008   Customer Rating : 3 Star Rating

Jose Marti International Airport has at least five terminals, despite what you may read in this website and in other media. One terminal, a decade old in 2008 built with Canadian expertise, deals with most long haul internatiional flights, and one with mainly with internal flights. there are also separate terminals for charter flights from the USA (UK citizens not permitted) and flights from other Caribbean destinations. Please ensure that you know the terminal before booking your taxi to the airport. Immigration can be delayed if several flights arrive simultaneously, and procedures are thorough. The CADECA money changing desk has now closed in the baggage reclaim hall (March 2008) but several are available once you enter the main terminal concourse. Duty free shopping has quite a wide choice of Cuban specialities eg rum and cigars, at excellent prices.

Havana Airport review by Barry Byrne

20 March 2007   Customer Rating : n/a

Inbound Havana Airport offers very long delays at immigration and for collecting checked baggage. Following a very slow, humourless, and rigorous immigration procedure you might expect that you would enter the baggage hall and find your baggage already on the belt, after waiting an hour. since the aircraft landed. Far from it, you first have to have your hand baggage scanned and inspected on arrival. Then you reach the very small baggage hall. None of these places have much in the way of air conditioning by the way. You might as well queue to change money here, as an hours delay since flight arrival still sees no baggage on the belt. It took at least a further 30 minutes before baggage began to appear, painfully slowly, on the belt, each belt rotation producing one or two new items, seemingly belonging to those still well back in the immigration queue. Then they start using a second belt, but delivery is not much faster. Be extremely careful in dashing from one belt to the other to check for bags, as raised rails to hold baggage trollies on the floor act as lethal dangers on the floor. Lack of space, and the very large numbers clustered around the small belts make trips fairly likely. Figure on an hour and a half to two hours for any bags here. Going back out I found check in fast, but very slow queues to pay the mandatory 25 CUC exit tax. Security was thorough, but not particularly slow and gives access to a very undersized terminal, opened by the unlikely combination of J Chretien and Fidel as recently as 1999. With very few facilities it is not a place you would wish to spend much time at all. As others have said, all the seats here can easily be filled by a few departures close together.


Havana Airport review by Peter Yunes

19 December 2005

Havana Airport (Jose Marti) has 3 terminals. Terminal 2 is mainly used for charter flights from Miami. This terminal was built few years ago and was mainly for international flights, however, seemed quite small and impractical. Since tourism kept increasing every year, a new international terminal was needed. Terminal 3 started on 1998. Since it is not a big airport, I think is running fairly well. I had been in Havana 5 times, arriving from different countries. As a rule, Immigration is fairly quick, although I found it particularly slow one night, when 3 flights from Europe arrived almost at the same time (1 hour waiting) . Luggage collection is OK. Public transport from Terminal 3 is non existing, but they are plenty of taxis and the ride to the center takes no more than 30 minutes. No hotels around, so I recommend connecting passengers catch a taxi and go around the city if you stay for half a day. Facilities are few, although they are ok.

Havana Airport review by  S Sanders

15 March 2005

We found Havana airport clean and well signposted. The downside was the length of time needed to check in and pass through immigration. We arrived over 3 hours before the flight and it took 2.5 hours to get airside. If you want a choice of seat, I suggest a minimum of 3.5 hours.

Havana Airport review by  M Hayes

23 October 2004

I travelled through Havana Airport in September and agree it is clean and pleasant. Immigration was friendly and courteous both inwards and outwards. Signposting is good and seating is adequate. Only negative comment would be concerning the length of time it takes to get baggage off the plane - 90 minutes in my case. This is unacceptable and was made worse by it being midnight after a long flight.

Havana Airport review by  T Kamminga

5 July 2004

The airport is modern and new (before it was called Boyeros) and probably build by Canadian constructors with glass/steel etc. However, sometimes there are 'apagones', like elsewere in Havana, due to electricity problems. Well, it has its charm too! A good tax free shop, a VIP club, places to drink etc., not inconvenient, sympathetic and most people like else in Cuba are nice and helpful. Before immigration was terrible, now it is more adapted for tourism/business and fast. As a whole, quite convenient.




 


PAGE:    1 | 2 |

 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 






top

back to top


Havana International Airport Reviews and Havana International Airport Passenger Opinions about Havana International Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax