HAMBURG AIRPORT review : 28 April 2009 : by Nils Hollmann

Customer Rating : 4/5

Hamburg Airport is getting better. Friendly, modern, clean, nice shopping Areas, and a short walk to the check-in counters. By train you will be in just 25 minutes in the city center.

HAMBURG AIRPORT review : 17 March 2009 : by Nick Fortuna

Customer Rating : 4/5

An excellent and compact facility. Easy arrival, not far to go for passport control (no queue), and short walk thereafter to retrieve luggage. Plenty of glass gives the terminal building a bright and airy feel. A nice touch: when two or more flights use the same belt, a message on the screen tells those waiting which flight's luggage is on the belt. Departure was similarly painless, from alighting the cab, the short walk to the Lufthansa check-in, and subsequent luggage screening with a priority queue for those elite travellers with status. Screeners friendly and professional. New shopping facilities greet those wishing to spend. Only gripe - the LH lounge wasn't easy to find.

HAMBURG AIRPORT review : 7 February 2009 : by R Houck

Customer Rating : 4/5

I recently landed at Hamburg and took the train to my hotel. This is new and none of my friend in Hamburg had used it yet. I did have to change trains once, but it was very easy. I had help from 3 assistants in buying my ticket and figuring out the best station to stop at. A very nice experience and very inexpensive. What a great town Hamburg is, at least when the weather is good.

HAMBURG AIRPORT review : 31 October 2008 : by J Ludewig

Customer Rating : 4/5

A bit remote for public transport, but easy access by car, convenient rental car return near the terminals and short ways within the terminals. Restaurant service after security is not good, so eat before.

HAMBURG AIRPORT review : 16 October 2008 : by Matt Ray

Customer Rating : 3/5

The airport itself is quite nice enough, but they do need to implement a system to get to the city, preferably on a train. I had to take a bus, then a train, and it was all quite confusing. The bus is not located just near the station and if it weren't for very nice and helpful people I would never have found it.

Hamburg Airport review by Matt Ray

16 October 2008   Customer Rating : n/a

The airport itself is quite nice enough, but they do need to implement a system to get to the city, preferably on a train. I had to take a bus, then a train, and it was all quite confusing. The bus is not located just near the station and if it weren't for very nice and helpful people I would never have found it.

Hamburg Airport review by Peter Schweizer

3 November 2007   Customer Rating : n/a

Departed and arrived at HAM for a day trip to LGW with Germanwings. Had checked-in at home and had only carry-on luggage for this short trip. Found parking right in front of terminal early in the morning and was through security and at the gate within 10 minutes. Sufficient number of shops but a bit pricey. WiFi worked flawless and not too expensive at EUR 5.00 for one hour. Upon return the same evening, was off the plane and in my car within 10 minutes on the A7 heading home within 20 minutes from arrival. Overall very clean and modern environment. Will have no problems using HAM again in the future.

Hamburg Airport review by Willi Gerber

26 February 2007   Customer Rating : n/a

At the first look HAM Airport is a great airport. But it is really a nightmare when you transfer through it. When you arrive on a regional airplane or your plane is parked off-gate, arriving into terminal 1you can't transfer airside, that means you have to go through customs, leave the security area, go upstairs and queue at the security check again. And if you are on a tight connection, you will surely miss your flight. Although there is a staircase up, including manned security check point available, you can't use it. If you ask the staff, why you can't just use the stairs, they say "because you can't!". In Terminal 2 at equal location it is no problem to use the stairs, nor is it a problem to change flights airside when using an air bridge in both terminals. This is absolutely nonsense - and nobody sofar could explain to me why this is. So beware: When you fly via HAM, make sure that your plane always gets an airbridge position or leave plenty of time to make your connex!

Hamburg Airport review by Steve Fenton

16 February 2006

I was in transit at Hamburg and was directed from one flight to the next very smoothly by Air Berlin staff. Very clean and orderly and glad to see no smoking unlike most German airports. Could not find WIFI though but it might have been me not having my new laptop set up properly. Overall impression was good and did not have time to check out the lounges.

Hamburg Airport review by Lucian Pavel

3 February 2006

A very clean airport but you have to wait to much for the custom formalities! Not so much free shops in duty-free zone. Generally speaking, a good impression, but not comparable with Copenhagen airport.

Hamburg Airport review by Jussi Turunen

16 September 2005

A beautiful airport and extremely clean. Check in painless as they had BA self check machines. It is let down however by the huge distance between gates that one has to walk. Also the staff in shops were extremely rude and not very communicative – but I found this in most shops in Hamburg so it is not the fault of the airport! . In one airport newsagents the staff member was more interested in his mobile phone than me. Only looking up to take my money. No thank you or anything. The security on flying to UK is extreme to say the least. X- ray in two points! At the first x-ray they questioned me about a Buddhist protection “amulet” which was in a Japanese silk container and in the process of wanting to see inside they ripped it! You can not buy a replacement in Europe for these at all! (Not that they offered any kind of compensation) The second security post the same thing. They appear to have very little respect toward the pax. I was very happy to leave Hamburg airport. Very beautiful but that is all. Again smokers areas are little stands where there is no seating. You can smoke in a bar there but then you are expected to purchase something to be able to use the seats.

Hamburg Airport review by Ron Kuhlmann

14 march 2004

I find this to be a delightful airport, well laid out and roomy enough for its traffic. Overall, I have had only positive experiences with the facility in 4 visits in the past three years. However, the rail link cannot come too soon.

Hamburg Airport review by Simon Cheung

1 February 2003

Hamburg is supposedly Germany's second biggest city but you wouldn't think so judging by the size of this airport. Plans are underway for a rail link to the city centre but in the mean time there is either a regular bus transfer to the Hauptbahnhof (main train station), or a bus and U-bahn (subway) combination. In any case neither takes particularly long. Most scheduled traffic for all the usual European cities leaves from Terminal 4 which is a small but bright and airy facility with all the usual suspects such as BA, AF and LX operating a ticket desk. The Lufthansa business class lounge is comfortable and spacious but like all their other lounges worldwide need a serious revamp. The grey and amber colour scheme is very dated and it looks like a school teachers' common room. Arriving and departing were both hassle-free and although the airport is nothing shout about, does the job very well.







 

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