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Hamburg Airport
8 out of 10  8 out of 10
25 reviews

 



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HAMBURG AIRPORT customer review :  16 August 2014 by P Cullen    (UK)

Rating : 9/10

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Recommended

Nothing to criticise. Arriving was extremely easy, despite being bussed from the aircraft we were on the S-bahn within 15 minutes of leaving the aircraft. Departure also stress-free, a short wait for security and passport checks, but nothing much and no queue at all at the check-in desk. Facilities in the departure area well up to standard. As seems usual in Germany, public transport to and from the city is excellent - cheap, comfortable and reliable.



HAMBURG AIRPORT customer review :  1 October 2013 by T Hoeh    (Germany)

Rating : 10/10

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Recommended

Midsize airport with excellent lay-out. Short distances from arrival gate to luggage belt, quick baggage delivery, with priority baggage being put first on the belt. Friendly and very competent tourist info, offering all types of information and booking support. The best place to obtain your train or boat tickets, or tickets to cultural events. Airport has S-Bahn link to central railways station. Ideal gateway to the North of Germany.



HAMBURG AIRPORT customer review :  6 September 2013 by David Griffiths    (UK)

Rating : 8/10

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Recommended

Flew in from MUC on 29 August and out to EDI on 2 Sep. Arrival was straightforward with bags on the belt in reasonable time. The direct S-Bahn connection to the city centre is frequent and the fare a very modest EUR2.95. Departure was also fine apart from a few minor niggles spoiling the experience. The up escalator to Terminal 1 departures was out of action leaving a choice between carrying heavy cases upstairs or cramming into a lift. Didn't it occur to anybody to reverse the direction of the down escalator which was still working? Secondly the security staff put my passport and boarding pass into the tray to go through screening (why?) but in such a position that they fell out as the tray left the machine. Luckily I noticed this and they were retrieved with no harm done but such carelessness with essential documents isn't good enough. More seriously both male and female toilets at Gate C06 were out of action (and seemed to have been for some time) with only a tiny notice in German to warn you. Since you have to go through Passport Control to reach the gate there is no access to alternative toilets unless you can persuade the Passport staff to let you back out. Fortunately my flight was well up to time but I hate to think what would happen if there was a significant delay. I've always found HAM a pleasant, easy airport to use and I hope standards are not going to be allowed to slip.



HAMBURG AIRPORT customer review :  2 July 2013 by Marc Guillemard    (France)

Rating : 2/10

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Recommended

Flying from Vienna, arrival on time, gangway quickly installed, baggage delivery clearly indicated as well as belt number. And then the so-famous German efficiency took a hard beating. Despite landing at 7.30 pm, well past the rush hour, we were kept waiting in front of the belt, with absolutely no information (at a time our flight number even disappeared of the screens, as "delivered") for 45 minutes! The few other flights were in the same situation. On the way out rent a car not too far away, globally design is acceptable. No particular comments when we left the following day.



HAMBURG AIRPORT customer review :  5 June 2012 by Peter Thackray    (UK)

Rating : 8/10

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Recommended

Slightly slow Passport Control arriving lunchtime on a Saturday in T2 due to arrival of 2 other flights at the same time, however bags were waiting on the belt. Easy access to the local rail service into the city of Hamburg along with very good Tourist Information Desk in the Arrivals Hall. Returned through on Tuesday afternoon with minimal delays at both Check-in or Security. Good selection of shops after Security along with a choice of cafes/bars. A clean and spacious airport which is remarkably busy but not crowded. T1 and T2 are just different ends of the same long Departure Hall.



HAMBURG AIRPORT customer review :  5 January 2012 by V Ladhani    (Germany)

Rating : 9/10

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Recommended

Swift, clean and easy to use with clear signs. At ground level are the Supermarkets and Cafe offering nice option for buffet and coffee. Restaurants on level two offer a good view but lounges on level three has view over runway. At luggage collection area they have displayed the information boards from Deutsche Bahn for connecting trains to Hamburg Central Station and to other cities. Excellent planning, efficient, clean and friendly airport!



HAMBURG AIRPORT customer review :  25 September 2011 by M Pauquet   (Turkey)

Customer Rating :  3/5

3 Star Rating   

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BRU–HAM–WAW. Was on transit between two flights. Nice and modern airport, good facilities, only complaint was that the staff at the security gate were unfriendly and arrogant.


HAMBURG AIRPORT customer review :  21 September 2011 by U Oswald   (UK)

Customer Rating :  5/5

5 Star Rating   

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I have used this airport for over 20 yrs, and it has always been my favourite one. I travel regularly all over the world and this one takes some beating. At Hamburg I recommend you go upstairs to eat, it's much nicer than some of the small cafes on the ground floor. Efficient and clean everywhere.


HAMBURG AIRPORT customer review :  6 May 2011 by V Ladhani   (Germany)

Customer Rating :  4/5

4 Star Rating   

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Airport is been completely renovated and made modern and easy-to-use. Hamburg airport is connected with train which departs at every 20 mins and takes about 25 mins to reach the city centre. The facilities inside the airport are very good. Clean toilets, Supermarket, few clothing stores, Restaurants located just above the check in counters. Parking area is spacious although a little expensive. The staff at security gate is supportive and friendly.


HAMBURG AIRPORT customer review :  5 April 2011 by Martin Hoch   (Germany)

Customer Rating :  3/5

3 Star Rating   

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Hamburg Airport just announced in March 2011 a new structure for the parking fees there. In the media it sounds very nice and looks at a first glance like an advantage for the travellers. But what they did not announce is, that at the weekends, where many travellers are doing city trips, the fees have been increased by nearly 50%! So, instead of 39EUR for a weekend (Friday evening to Monday morning) parking, it now cost you 54EUR. The cost per day is now 18EUR instead of 13EUR before! I am pretty sure that this new pricing structure is not an advantage for the travellers, as announced in the media but rather an advantage for the owner of the parking lots. I would appreciate, if such public installations like airports would show more dignity and call their "changes in price structure" what they really are, namely "price increasing". And not just show the small advantage for some few travellers while hiding the big disadvantages for many other travellers.


HAMBURG AIRPORT review : 7 June 2010 : by A Stroh

Customer Rating : 5/5

5 Star Rating

Very friendly airport. Good and fast services, clean and modern facilities, enough space. Sometimes a considerable walking distance, however nothing like FRA or CDG. Excellent train connection to town.


HAMBURG AIRPORT review : 29 March 2010 : by Robert Bushby

Customer Rating : 4/5

4 Star Rating

Hamburg Airport is linear, a bit like an updated version of the the old Berlin Tempelhof and it is quite a hike from one end to the other. So arriving passengers from the UK (eg Easyjet & BA) beware as your gates are quite a hike from baggage reclaim in Terminal 1 and there are no moving walkways for the less mobile. On the plus side; for the enthusiasts (and unashamedly I am one) there are great views of the apron and runways and overall a light and airy feel to the place. A nice airport but take your walking shoes.


HAMBURG AIRPORT review : 28 April 2009 : by Nils Hollmann

Customer Rating : 4/5

4 Star Rating

Hamburg Airport is getting better. Friendly, modern, clean, nice shopping Areas, and a short walk to the check-in counters. By train you will be in just 25 minutes in the city center.


HAMBURG AIRPORT review : 17 March 2009 : by Nick Fortuna

Customer Rating : 4/5

4 Star Rating

An excellent and compact facility. Easy arrival, not far to go for passport control (no queue), and short walk thereafter to retrieve luggage. Plenty of glass gives the terminal building a bright and airy feel. A nice touch: when two or more flights use the same belt, a message on the screen tells those waiting which flight's luggage is on the belt. Departure was similarly painless, from alighting the cab, the short walk to the Lufthansa check-in, and subsequent luggage screening with a priority queue for those elite travellers with status. Screeners friendly and professional. New shopping facilities greet those wishing to spend. Only gripe - the LH lounge wasn't easy to find.


HAMBURG AIRPORT review : 7 February 2009 : by R Houck

Customer Rating : 4/5

4 Star Rating

I recently landed at Hamburg and took the train to my hotel. This is new and none of my friend in Hamburg had used it yet. I did have to change trains once, but it was very easy. I had help from 3 assistants in buying my ticket and figuring out the best station to stop at. A very nice experience and very inexpensive. What a great town Hamburg is, at least when the weather is good.


HAMBURG AIRPORT review : 31 October 2008 : by J Ludewig

Customer Rating : 4/5

4 Star Rating

A bit remote for public transport, but easy access by car, convenient rental car return near the terminals and short ways within the terminals. Restaurant service after security is not good, so eat before.


HAMBURG AIRPORT review : 16 October 2008 : by Matt Ray

Customer Rating : 3/5

3 Star Rating

The airport itself is quite nice enough, but they do need to implement a system to get to the city, preferably on a train. I had to take a bus, then a train, and it was all quite confusing. The bus is not located just near the station and if it weren't for very nice and helpful people I would never have found it.


Hamburg Airport review by Matt Ray

16 October 2008   Customer Rating : n/a

The airport itself is quite nice enough, but they do need to implement a system to get to the city, preferably on a train. I had to take a bus, then a train, and it was all quite confusing. The bus is not located just near the station and if it weren't for very nice and helpful people I would never have found it.

Hamburg Airport review by Peter Schweizer

3 November 2007   Customer Rating : n/a

Departed and arrived at HAM for a day trip to LGW with Germanwings. Had checked-in at home and had only carry-on luggage for this short trip. Found parking right in front of terminal early in the morning and was through security and at the gate within 10 minutes. Sufficient number of shops but a bit pricey. WiFi worked flawless and not too expensive at EUR 5.00 for one hour. Upon return the same evening, was off the plane and in my car within 10 minutes on the A7 heading home within 20 minutes from arrival. Overall very clean and modern environment. Will have no problems using HAM again in the future.


Hamburg Airport review by Willi Gerber

26 February 2007   Customer Rating : n/a

At the first look HAM Airport is a great airport. But it is really a nightmare when you transfer through it. When you arrive on a regional airplane or your plane is parked off-gate, arriving into terminal 1you can't transfer airside, that means you have to go through customs, leave the security area, go upstairs and queue at the security check again. And if you are on a tight connection, you will surely miss your flight. Although there is a staircase up, including manned security check point available, you can't use it. If you ask the staff, why you can't just use the stairs, they say "because you can't!". In Terminal 2 at equal location it is no problem to use the stairs, nor is it a problem to change flights airside when using an air bridge in both terminals. This is absolutely nonsense - and nobody sofar could explain to me why this is. So beware: When you fly via HAM, make sure that your plane always gets an airbridge position or leave plenty of time to make your connex!

Hamburg Airport review by Steve Fenton

16 February 2006

I was in transit at Hamburg and was directed from one flight to the next very smoothly by Air Berlin staff. Very clean and orderly and glad to see no smoking unlike most German airports. Could not find WIFI though but it might have been me not having my new laptop set up properly. Overall impression was good and did not have time to check out the lounges.

Hamburg Airport review by Lucian Pavel

3 February 2006

A very clean airport but you have to wait to much for the custom formalities! Not so much free shops in duty-free zone. Generally speaking, a good impression, but not comparable with Copenhagen airport.

Hamburg Airport review by Jussi Turunen

16 September 2005

A beautiful airport and extremely clean. Check in painless as they had BA self check machines. It is let down however by the huge distance between gates that one has to walk. Also the staff in shops were extremely rude and not very communicative – but I found this in most shops in Hamburg so it is not the fault of the airport! . In one airport newsagents the staff member was more interested in his mobile phone than me. Only looking up to take my money. No thank you or anything. The security on flying to UK is extreme to say the least. X- ray in two points! At the first x-ray they questioned me about a Buddhist protection “amulet” which was in a Japanese silk container and in the process of wanting to see inside they ripped it! You can not buy a replacement in Europe for these at all! (Not that they offered any kind of compensation) The second security post the same thing. They appear to have very little respect toward the pax. I was very happy to leave Hamburg airport. Very beautiful but that is all. Again smokers areas are little stands where there is no seating. You can smoke in a bar there but then you are expected to purchase something to be able to use the seats.

Hamburg Airport review by Ron Kuhlmann

14 march 2004

I find this to be a delightful airport, well laid out and roomy enough for its traffic. Overall, I have had only positive experiences with the facility in 4 visits in the past three years. However, the rail link cannot come too soon.

Hamburg Airport review by Simon Cheung

1 February 2003

Hamburg is supposedly Germany's second biggest city but you wouldn't think so judging by the size of this airport. Plans are underway for a rail link to the city centre but in the mean time there is either a regular bus transfer to the Hauptbahnhof (main train station), or a bus and U-bahn (subway) combination. In any case neither takes particularly long. Most scheduled traffic for all the usual European cities leaves from Terminal 4 which is a small but bright and airy facility with all the usual suspects such as BA, AF and LX operating a ticket desk. The Lufthansa business class lounge is comfortable and spacious but like all their other lounges worldwide need a serious revamp. The grey and amber colour scheme is very dated and it looks like a school teachers' common room. Arriving and departing were both hassle-free and although the airport is nothing shout about, does the job very well.
 



 


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