GENEVA AIRPORT Passenger Reviews and Traveller Reports

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GENEVA AIRPORT customer review :  13 April 2010 by Paul Van Alsten   (France)

Customer Rating :  2/5

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GVA does not rank among my favorite airports. On the positive side: airport has its own railway station with regular connections to downtown Geneva (10 mins travel time) as well as major Swiss cities. Airport terminal and lavatories very clean. Many annoying issues however: Air France flights depart from the French Sector which is hard to find - you have to look for a small sign displaying "Destination France". French Sector is basically a limited area at the very end of the building. Self-service check-in hassle-free but very long queues at security - no Fast Track for status passengers; only one lane open while other screeners just kept chatting with each other. There is not much to do airside - two small duty-free shops and an overpriced cafe; hardly any view on the apron. All in all Zurich is much more enjoyable.

GENEVA AIRPORT customer review :  22 March 2010 by Jeff Michel   (Switzerland)

Customer Rating :  3/5

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Like the previous comment the security lines at Geneva really need to be addressed. They are the ones that implemented the new system of security prior to the departure lounge but they do not open enough of the security lanes, only 4 out of 12 or so lanes open and a wait of over 20 minutes to get through - simply not good enough. Geneva runs the danger of getting a bad reputation due to this inept system, especially when you see the calm efficiency at Zurich!

GENEVA AIRPORT customer review :  17 March 2010 by David Iles   (UK)

Customer Rating :  2/5

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Travelling home from Geneva 08 March once again demonstrated to me how inept this airport really is at managing the security queues. Whilst the infrastructure has much improved since 2008, what is the point in having multiple security check points and opening just 4. Having left plenty of time to catch the plane we were not in danger of missing the flight but a wait time of over 25 mins is unacceptable especially when there must have been 6 - 8 check points closed. The staff appear to have a could not care less attitude.

GENEVA AIRPORT customer review :  15 February 2010 by O Alcantara   (Mexico)

Customer Rating :  4/5

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I have been to this airport 3 times but I had always used the French Section. If you don’t know the airport of Geneva is in two countries : Switzerland and France. All the flights going to France (AirFrance) arrives in the French section. Let me tell you something, if you will depart from here there is nothing! When you pass the security check there is only a very but very expensive shop with some magazines and chocolates and another of beverages, breads, etc… So this was my first time at the International section, first of all is much bigger but that also means it takes you more to get pass through the security point. After that is like many other airports. Many stores, duty free, etc and is also nice. But if you are taking a flight out of Europe like to New York with Swiss or in my case Newark with Continental you need to pass a immigration point. After that you arrive to a small area with two stores and free internet. Then you can board your plane. So I can say knowing this airport pretty good that is a clean, “modern” , and with many facilities. But I cant say the same thing for the French sector, is actually kind of bad.

GENEVA AIRPORT customer review :  17 January 2010 by Ralph Janssen   (Netherlands)

Customer Rating :  4/5

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Small airport but if you're not departing from the main terminal you have to walk a long end. Passport control/customs on arrival, no queues (they've removed passport control). On departure small queue with passport, but at security bit long. No efficient screening. Not much shops and food-outlets after screening, so buy some snacks before entering the terminal. Not much seats in the waiting area, could improve.

GENEVA AIRPORT customer review :  9 January 2010 by A Kosten   (France)

Customer Rating :  1/5

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When I last arrived at Geneva Airport I made two, very brief, telephone calls in one of the telephone booths using my credit card. When looking at the screen I had the impression that each call was several cents, but on receiving my bank statement I see that each call was in fact over 19 Euros! 100 times more than I expected!! I assume that there was some mistake, as I certainly saw no warning on the booth that there was a minimum price, so I contacted the airport, but they said the phone booths were run by Swisscom, so I contacted them several times, but only received automatic replies. So, avoid using your credit card with the phones at Geneva airport!

GENEVA AIRPORT customer review :  8 January 2010 by Dang Pham   (Canada)

Customer Rating :  5/5

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Very efficient Airport. Fast Line for VIP, Business and First Class passengers is well indicated and functional. Airport Security Personnel are very efficient and courteous. It take me only 1 minute to pass the security check point. Walking distance are short and sign are well indicated in English which is very helpful for international passengers. It's a French City Airport but the personnel speak well English and make international passengers feel welcomed (You must pass by CDG to appreciate the differences). Shopping offers very large choice of luxury items and Fine Restaurants exist here.

GENEVA AIRPORT customer review :  7 December 2009 by G Jardin   (UK)

Customer Rating :  3/5

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Compared to most UK airports, GVA is pretty good: not too large, OK security, OK baggage reclaim and even a gourmet restaurant on the top floor. But it is definitely second best in comparison to ZRH which works better despite being much bigger. In particular, the circular gate area used for many of the UK flights was unacceptable: not enough seats to cope with 4 different delayed flights.

GENEVA AIRPORT customer review : 15 October 2009 : by J Franz

Customer Rating : 4/5

I use Geneva Airport 5 times a month minimum. For the past year or so, the airport has gone through major infrastructure upgrade. Even if at some times it was dreadful to go through the airport, it is getting better. They just opened a new security check point - first week was a nightmare even if queuing time was quicker than before, but since last week it is a pleasure to pass through security. I have always found English speaking staff.

GENEVA AIRPORT customer review : 6 April 2009 : by L Lockwood

Customer Rating : 1/5

This is simply the worst airport I have been in. I was an EasyJet passenger and had to depart through the B gates, there is a little tunnel to get to the B gate and there were live wires hanging out through the ceiling. At the terminal itself there was only a little cafe with nothing in terms of souvenirs. In the departure lounge there is nowhere to sit except in a tiny overpriced cafe. Unless you want to buy jewellery there is not much to do airside. Landside there is a small starbucks and a couple of shops but nothing amazing. Avoid!

GENEVA AIRPORT customer review : 6 April 2009 : by B Ward

Customer Rating : 3/5

The terminal was clean though very dated. Staff were efficient if not friendly and not happy that I couldn't use the self check-in terminal as it wouldn't recognise my booking. Security queues were long but quickly processed. Was not made aware of the pre boarding document check at the gate and was removed from the line to get my documents checked for the fourth time before being allowed to board. An OK airport

GENEVA AIRPORT customer review : 27 February 2009 : by Bob Smith

Customer Rating : 2/5

I pass through Geneva 3 or 4 times a year on holiday trips mostly. I rate an airport on how easy it is to get to and from, find things in it, available space to sit and wait for a flight, how well it sorts the baggage side out and what it costs to do simple things like buy food, water and a hot drink. Geneva has good transport links so scores well there. If you are stuck there for any time, there seems very little space before security to comfortably rest one's bones (ie not the floor) but perhaps that is due to the work being carried out in the airport and that I travel at busy holiday times. There is plenty of space afterwards though. The baggage collection side of the airport is frankly chaotic and inefficient. he airport aslo fails miserably when it comes to providing food, drink etc at fair (even for an airport) prices. For example to buy water after security and a 750cc bottle cost 5.20 euros. It costs 1 euro in the UK and 2.75 in Barcelona. Other food and duty free prices are equally high if you are just a regular traveller. It is Switzerland I know but there are prices and then high prices; I found it an expensive place. Security checks were rather lax on the last two trips I have been on especially when compared to my local airport. Not my favourite airport.

GENEVA AIRPORT customer review : 31 December 2008 : by A Bell

Customer Rating : 4/5

I use it weekly, both in and out and have done for 4 years. If you are not skiing on a Saturday when it appears to be bedlam (as it is not a big place), it is a fast, modern and clean place. Fitting are generally high quality. It is true that it can be annoying that the airline lounges are before security as you can't stay in them up until the last minute as the time to clear security is highly variable. It can be very fast at slack periods, or there may be quite a queue. If you want a high quality Swiss watch, all the brands are there in Duty Free - an impressive selection. If you want to bring home Swiss food, don't wait to clear passport control - it will cost you an arm and a leg. You should use the shops near the train terminal. The airport is simple to find, bang on a motorway and the train station is built in. For info, the most convenient car park, the P1 is more expensive than the others. The P26 is the best. Only a short walk and cheaper, but harder to find. The P50-something is a nightmare. Avoid. I find GVA a perfectly pleasant place and much nicer as an airport than most. Compared to Gatwick it is in a different class.

GENEVA AIRPORT customer review : 2 December 2008 : by Fabian Koller

Customer Rating : 5/5

This airport is just very easy to use, there are enough panels ton indicate you the gates and the staff from Dnata Switzerland was very efficient and friendly on my GVA-AUH flight. The airport is also getting a new face after what I saw. Terminal 1 is being extended, all restaurants are being changed/modernised and even a gastronomic restaurant opened on the roof of the airport with a panoramic view of the tarmac! A brand new boarding dock is also to be inaugurated in the next days so I think that GVA airport is on a really good way to be a modern and dynamic airport!

GENEVA AIRPORT customer review : 24 October 2008 : by B Murton

Customer Rating : 2/5

Geneva airport staff is extremely reluctant to speak English. When approached in English they consistently reply in French. When asked to speak English, they produce one sentence in English an immediately continue in French again. I find this unprofessional, especially for an airport.

GENEVA AIRPORT customer review : 16 October 2008 : by Matt Ray

Customer Rating : 4/5

Geneva airport reminds me of Las Vegas airport. I think it is just the tunnel with the moving walkway and glitzy advertisements and bright lights and such, but it just really did. The airport is nice landside, but once you get near your gates there is not much else there so bear that in mind. That said, that Baboo seating area is very nice.

GENEVA AIRPORT customer review : 9 September 2008 : by Paul Turner

Customer Rating : 2/5

Arrival from East Midlands on 1st September was quick and was only marred by a couple of the lengthy moving walkways being out of service. Departure was another matter. All the catering facilities are before security and without knowing how long that will take to negotiate, we went through security only to find a departure "lounge" serving 4 gates. There was seating for about 100 with well over 500 people waiting to leave. It was a shambles.

GENEVA AIRPORT customer review : 3 July 2008 : by K Popkens

Customer Rating : 4/5

Easy, well organised public transport from/to the city. Friendly staff, clean interior. Check in / security/gate taken 12 mins only - maybe lucky on that Sunday noon, the airport was very silent. Well priced duty free, less well priced cafes and all accepted euros.

GENEVA AIRPORT customer review : 27 June 2008 : by H Albright

Customer Rating : 4/5

All arriving passengers now receive a free Geneva transport ticket good for 80 minutes on the train, bus and tram network. This covers the entire canton of Geneva. The machine for the tickets is in the baggage hall, next to the left-most green channel. Just press the button and take your ticket. You will also need to present and air ticket or boarding pass with the day's date if your ticket is checked by an inspector.