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Customer Review scoring : Grand Rapids Airport
6 out of 10  6 out of 10
4 reviews

 



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GRAND RAPIDS AIRPORT customer review :  20 June 2012 by S Fortes    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Great little airport, all staff friendly and helpful. Security checks speedy and done with a smile. Could some of the staff be used to show other airports how it is done.



GRAND RAPIDS AIRPORT customer review :  8 August 2011 by K Cameron   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Friendly little airport, which stinks of burned toast from a bagel vendor. They really ought to get the vendor to install a ventilator hood. The faux jazz piped in everywhere is also a poor choice. The CNN monitors are loud but not as bad as some. I've been here a while because of the lousy service and rigid rules of Delta Airlines, so this is a well-considered review.


GRAND RAPIDS AIRPORT customer review : 31 January 2010 by Cristiano Miro

Customer Rating : 3/5

3 Star Rating

Living in South Florida, and used to departing from and connecting through massive airports, GRR was a breeze. Now, the new parking-building is fully functional (and beautiful it is, all in a natural colour of brown). The check-in area, it-self, is nothing to admire and very basic. Than, you walk-up to a short-ramp, and there you are: Steps away from all the terminals. This area does have a small food-courts with the basic pizza/burger fare. It also has floor-to-ceiling windows, bringing in plenty of natural light. GRR had a major problem: its airfare were outrageously expensive: even the discounted ones. However, after low-cost Allegiant started servicing Grand Rapids, tickets prices dropped dramatically - even last- minute ones! This can only bring more business to West Michigan.


GRAND RAPIDS AIRPORT review : 24 December 2008 : by Cristiano Miro

Customer Rating : n/a

No Ranking Applied

I found it to be a mid-sized albeit functional and pleasant facility. It does have a large-enough food court with the basic American fast-food fare. There is rarely a line at security, and the check-in counters for all the airlines are located all in one same terminal. The airport is, however, undergoing massive construction and expansion, which we all hope will bring more competition and thus, lower fares to what is generally a very expensive airport to fly in and out of.










 


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