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Glasgow Airport
2.5 Star Rating: Poor
44 reviews

 



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GLASGOW AIRPORT customer review :  4 July 2014 by Gary Colburn    (UK)

Rating : 9/10

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Recommended

Flew in from Belfast and was rather impressed. No queues, cheerful staff and good facilities make this airport a joy to use. My only gripe being the 500 bus into Glasgow city centre, a single ticket costs six pounds, outrageous!



GLASGOW AIRPORT customer review :  22 May 2014 by D Hamilton    (UK)

Rating : 3/10

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Recommended

Usual humiliating wait to be allowed into one's own country at passport control at 2.30 in the morning coming off a Thomson holiday flight from Heraklion. Had plenty of time to read the instructions on my passport - HM requires me to be pass without let or hindrance. Airline staff are able to skip through quickly while the rest of us become increasingly frustrated.



GLASGOW AIRPORT customer review :  2 May 2014 by K Murphy    (UK)

Rating : 3/10

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Recommended

Very poor for help and info, once through security. Flights delayed over 2 hours, no one with info. Focus more on shopping rather than on customer care.



GLASGOW AIRPORT customer review :  21 November 2013 by M Alan    (UK)

Rating : 9/10

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Recommended

Nice airport with friendly staff and generally easy to get through. Baggage carousels very dated but not particularly slow. My pet hate is NCP who manage the parking. Drop off is free but pick up requires you to go through car park 2, get out of your car and pay 1.50 for 10 minutes, the queue at their machine can take that long! The overstay rate goes up quickly to 2.50 then 5 etc. All for the sake of picking up a friend or relative. BAA this should be a free service like most other international airports! Otherwise it's just a rip off.



GLASGOW AIRPORT customer review :  14 November 2013 by Ross Clark    (UK)

Rating : 8/10

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Recommended

GLA-DXB-AKL and return (in the last month). Excellent queuing for check-in and security; fairly prompt processing for both border control and baggage on the way back. The facilities and shopping still need some work. Surface access is helped through a joint-operator bus ticket from the airport to Edinburgh.



GLASGOW AIRPORT customer review :  7 November 2013 by Vikas Pal    (India)

Rating : 5/10

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Recommended

Worst experience, May 2013 flying from Glasgow to deli via Dubai. Immigration queue was long and was moving very slowly obviously due to less counters and very slow operators at the counters. Incidentally the security officer was not able to scan my passport (although I travelled on the same passport 2 months back) and had to enter the details manually which took a long time. The officer was courteous and smiling, so the wait at least didn't feel so bad.



GLASGOW AIRPORT customer review :  3 October 2013 by T Owens    (UK)

Rating : 6/10

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Recommended

Very disappointed in the facilities offered at the sky lounge, plenty of alcohol if you are wanting to get plastered before your flight, but nothing but small snacks and not a great selection of these. I have travelled extensively and use business lounges worldwide, but these facilities certainly do not meet with my requirements. A sandwich would have been welcome.



GLASGOW AIRPORT customer review :  22 January 2013 by I McGregor    (UK)

Rating : 5/10

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Recommended

Reasonable airport, experienced worse. Flew out to Orlando on a family holiday. Made use of the multi airline lounge using my Air France Platinum card. Was disappointed by the lack of politeness shown by the staff to some travellers who had children with them. They let the airport down and gave a poor lasting memory to the foreign travellers.



GLASGOW AIRPORT customer review :  13 October 2012 by Matthew Ruxton    (UK)

Rating : 9/10

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Recommended

Glasgow has improved greatly over the years. Upon arrival, there is a drop off zone, a bit away from the entrance, monitored by Wardens, where you can DROP OFF only. After you walk to the terminal, Most Check-Ins are located in the main terminal, but if you are flying with Charter Companies, like Air Transat/Thomas Cook and Virgin, you have to check in at the St Andrews Building (labeled as T2, it only houses check in facilities - you must go back into the main terminal for Security.) Everyone passes through the same security, but it moves swiftly and quickly. Information is clear and liquid limits are on display before entering the security checkpoint. After passing through the Duty Free (Stick to the white path to save yourself from the salespeople) are more shops and dining, and seating. Follow signage for your gate, but don't go until your flight is announced. On all the piers there is a lack of seating as well as lack of shops/dining/toilets. Stick to the main area. Friendly staff. Quick Security and easy access. Arrivals is easy, with relatively short lines for UK/EU passport holders. Baggage quick.



GLASGOW AIRPORT customer review :  17 September 2012 by Margaret Clark    (UK)

Rating : 3/10

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Recommended

Travelled from Glasgow on 27 Aug 2012 to Sandford Orlando, got off without a hitch, arrived to very pleasant customs in Florida. Arrived back on home soil 11th Sep 2012 at 6.30 in the morning to crabbit torn faced customs could not even muster a smile.



GLASGOW AIRPORT customer review :  4 September 2012 by Patrick Jordan    (Ireland)

Rating : 5/10

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Recommended

Arrived in GLA from Dublin recently. Passengers were bussed to a dedicated Ireland arrivals point. This area is crying out for a lick of paint. It is a very dull and depressing entry point to what is a lovely city. What stood out most was that the floors were visibly filthy. Shame on those who manage the airport.



GLASGOW AIRPORT customer review :  25 August 2012 by F Mowat    (UK)

Rating : 10/10

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Recommended

We have travelled many times over the past 15 years or so and have always found Glasgow Airport to be easy to negotiate and friendly if in need of assistance. There is always somewhere to sit and have a drink or some food and the staff are friendly and helpful. I have read some of the negative reviews and think perhaps people expect too much - it's an airport not a 5 star hotel.



GLASGOW AIRPORT customer review :  18 July 2012 by P Alderson    (UK)

Rating : 5/10

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Recommended

The airport has a dated and rather depressing feel as if it is part of one of the budget supermarket chains but with aircraft parked outside. Some of the hotels are too close to the terminal to have a shuttle bus but far enough away to get soaked if you are hauling heavy luggage. Departures is on the floor above check-in. To get there you have to go passed a charity desk whose occupants try to get your attention. A bit like being stopped in the high street. Security was very quick. You then have to walk through an extensive area of shops (the only part of the airport that feels bright and modern). Some of the seats near the gates were dirty with the gap between the cushion and seat back full of crumbs.



GLASGOW AIRPORT customer review :  17 July 2012 by Kerry Stewart    (UK)

Rating : 7/10

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Recommended

I stayed in the airport hotel the night before leaving for Dubai. The airport was really nice and the staff were friendly. The airport itself was reasonable. When you first go in and look at the original terminal building from inside you think that it should get knocked down or hidden from view. Security was a breeze even at half 1 in the afternoon. The international pier was grotty and had faint graffiti on some of the walls. The seating was uncomfortable and dirty. The air bridge was rusting and was nothing like other global air bridges. The flight to Dubai was very gentle and over all I'm happy with Glasgow airport. We normally transit through Heathrow so Glasgow was a great alternative.



GLASGOW AIRPORT customer review :  10 March 2012 by M Creechan    (UK)

Rating : 4/10

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Recommended

The layout is cumbersome, and signage exceptionally poor. Ground floor is an aesthetic reminder of a 1980's bus station and car park, and finally - public transport access using rail and bus travel is appalling. They can't even provide a shelter at Paisley Gilmour Street Station that's big enough for a dozen passengers and luggage, everyone stands around in the dark soaking in the rain!



GLASGOW AIRPORT customer review :  27 February 2012 by Kerry Ross    (UK)

Rating : 4/10

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Recommended

Used Glasgow in Nov 2011 and disappointed to find facilities not improved since last flight 2 years ago. Find the departure area dark dingy and uncomfortable to relax in whilst waiting. Ladies toilet facilities very unwelcoming and dirty. Edinburgh departures put Glasgow to shame. Come on BAA not good enough for a leading airport - time for a major refurb.



GLASGOW AIRPORT customer review :  14 February 2012 by Geoffrey McNab    (UK)

Rating : 8/10

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Recommended

Going through security at 2pm was very quick and easy. First time users may find the layout of the airport a bit daunting. At first sight, after having walked through the extensive duty free zone (no option to avoid since it is immediately after security) it looks as if there are hardly any seats at all. However if one walks up the ramp past Starbucks there is a large open plan space with plenty of seating, more shops and windows looking out over the airport. Staff in the shops I used all seemed cheery and helpful.



GLASGOW AIRPORT customer review :  1 February 2012 by A Morton    (UK)

Rating : 7/10

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Recommended

Nice airport but in desperate need of an upgrade. Landside is fine, lots of space and shops/bars, but through departures is dated. I often fly out of Glasgow later at night (between 7pm-10pm), and security is a breeze. Usually the only person going through! However the downside is most of the shops are shut and the bars turn you away! Not great if there is a delay on your flight!



GLASGOW AIRPORT customer review :  12 November 2011 by A Howell    (UK)

Rating : 4/10

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Recommended

Security staff are courteous and efficient. However airbridges are rusting and in a decrepit state, seating at departure gates is filthy and very uncomfortable. The toilets, whilst cleaned regularly, are in need of a major overhaul as fittings are worn. Overall, the general feeling of Glasgow Airport is worn-out grubbiness that nothing but a complete refit will fix. I also don't understand the system for the gates which Flybe and BA use where you have to show your boarding pass (again) to get there, and when you do, there's very little in the way of food/drink available other than the overpriced bar at gates 19, 20 etc. However the worst is the gauntlet of duty free to get to the gates. It's very cynical and annoys me that BAA seem to care mostly about the retail part of their operation.



GLASGOW AIRPORT customer review :  12 August 2011 by S Butler   (UK)

Customer Rating :  1/5

1 Star Rating   

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Dirty and disorganised airport. Huge queues at security, a lot of the terminal a building site but the main facilities were unclean. Toilets in arrivals and departures had were dirty, had no soap and only one tap was working. A well known coffee outlet had serviettes on the floor, piled up mugs and plates everywhere.


GLASGOW AIRPORT customer review :  7 June 2011 by Alan Finch   (UK)

Customer Rating :  4/5

4 Star Rating   

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Flew here to Islay, good check in good facilities. Other side of security good seating at gate. Good bus service to Paisley Gilmour street which only takes 10-15 minutes.


GLASGOW AIRPORT customer review :  23 May 2011 by N Sturgeon   (UK)

Customer Rating :  4/5

4 Star Rating   

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The drop off/pick up zone is modern, well sign posted and only a few minutes walk into the main terminal for check-in along a covered walkway. Landside facilities have greatly improved in recent months, with many new eating establishments and so on and you can now walk from the main terminal into T2 without having to go outside again. There is limited option for shopping before going through security to the departure area but they have a few bureuax de change and various food outlets and bars. Security waiting time was about 10mins and seemed to be very efficient since it looked busy. There is a large duty free shopping zone which you have to pass through to get to the gates. Once you are airside, there are various shopping, eating and drinking facilities, although on the international area, these are limited and the shops look empty. The international area also became very warm and uncomfortable considering it wasn't a warm day. Boarding gates are well sign posted and there are quite a few information boards telling you where to go. On arrival, we waited a while at passport control as a few flights had arrived at the same time, but not any longer than any other airport. Baggage was delivered fairly quickly with no problems. There is a 24 hour bus service operating every 10-15mins which takes you into Glasgow City Centre directly and also stops at the main train stations and bus station. Overall, I would say that Glasgow Airport has greatly improved in recent years.


GLASGOW AIRPORT customer review :  9 May 2011 by P Cairnduff   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew in early morning, before 9 am and my fellow passengers and I were stuck on the Pier until a member of staff arrived to open the door to the baggage reclaim area, not a great start! Flying out, made the mistake of by-passing the landside shops and going straight through security, only to discover very little on offer on the other side. Had no money to spend on books, so waited at a crowded boarding gate with my iPod. From my experience, it's definitely worth doing your homework before you use the airport, and if you like the shops, stay landside for as long as possible, or else bring a good book! Some good points however - terminal layout means several different search points, so security queues were not an issue for me. Bus to the City Centre is regular, fast and inexpensive, although a rail link would be welcomed too.


GLASGOW AIRPORT customer review :  4 November 2010 by Ian Brown   (France)

Customer Rating :  4/5

4 Star Rating   

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Glasgow claims to be a major international airport, yet we were unable to find any French newspapers at the two airport bookshops. When I enquired why, I was told that there was no demand for them!


GLASGOW AIRPORT customer review :  17 August 2010 by Richard Hearn   (UK)

Customer Rating :  1/5

1 Star Rating   

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The drop off and pick up zones are ridiculous, especially the pick up. It worked okay before but is now a complete disaster. No space and long queues for tickets. Inside fairs little better with unfriendly staff general unhelpfulness. It's like a disused shopping mall inside with the number of shops and few people using them. All in all a dreadful airport to be avoided. I would sooner drive extra distance to Edinburgh.


GLASGOW AIRPORT customer review :  8 August 2010 by J Johnston   (UK)

Customer Rating :  3/5

3 Star Rating   

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Drop off point here is inadequately sheltered, and if dropped at the end with a large amount of luggage, a long walk from the first available entrance into the airport (got very wet before we even checked in). Picking up not much better, small, dark pick up area that costs 1 (previously free), taxi driver mentioned a lot of trade now going to the white airport taxis as private taxis can't hang around if someone is late (maybe this was part of the plan?). Not a good travel experience, and fail to see any positive aspect of this change from what was there previously.


GLASGOW AIRPORT customer review :  27 July 2010 by Brian Charlton   (UK)

Customer Rating :  2/5

2 Star Rating   

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The free pick up point at Glasgow airport did not last very long. They have now introduced a very small, draughty and badly positioned pick up point where passengers have to walk further to get to it and drivers have to pay 1 just to drive in to pick people up. So now there is no way for a passenger to leave the airport without incurring an extra charge of some sort.


GLASGOW AIRPORT review :  15 September 2009 by R Humphreys   (Canada)

Customer Rating :  3/5

3 Star Rating   

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A typical medium sized airport that for the most part works well. However, the biggest challenge here is to return a rental car. All a result of a failed terrorist attempt two years ago, you have to deal with poor to non-existent signposting that has you snaking through a veritable maze, including the "kiss and go" passenger drop off area. Allow extra time for this, and be prepared to go around the block to try again!


GLASGOW AIRPORT review : 15 September 2009 by Steve Kernan

Customer Rating : 1/5

1 Star Rating

Transport links are hopeless especially into Glasgow at busy times on the bus - can often take as long as the flights! The drop off point is awful at busy times and normally chased away from the drop off point behind the multi story. Inside its like a building site and staff unhelpful and often quite rude. It now takes ages to exit, being forced down to baggage reclaim area where previously exit was quick. A place to be avoided if possible.


GLASGOW AIRPORT review : 1 June 2009 by Steve Kernan

Customer Rating : 1/5

1 Star Rating

Transport links are hopeless especially into Glasgow at busy times on the bus - can often take as long as the flights! The drop off point is awful at busy times and normally chased away from the drop off point behind the multi story. Inside its like a building site and staff unhelpful and often quite rude. It now takes ages to exit, being forced down to baggage reclaim area where previously exit was quick. A place to be avoided if possible.


GLASGOW AIRPORT review : 12 May 2009 by J Bradley

Customer Rating : 3/5

3 Star Rating

Transit through the airport outbound worked very well form the BA fast bag drop through the new skyhub security area- no complaints. Inbound the bags arrived quickly although I still think Glasgow's bag reclaim area is way too small to cope at busy times. The one complaint I would have is the pick up drop off areas outside the terminals for buses taxis etc are still too confused, the pick up areas for the long stay off site car park buses is a bit of a walk from the terminal exit and with little shelter on a wet day.


GLASGOW AIRPORT review : 23 April 2009 by David Killen

Customer Rating : 3/5

3 Star Rating

Have used Glasgow many times over the years and, although it is showing signs of improvement, there are still areas of its development that need addressed. First and foremost, I think traffic congestion in and around the main terminal building would be greatly improved with the construction of a rail link between the airport and Glasgow City Centre (and even beyond). It has long been a major gripe of mine that I have to rely on either expensive airport taxis or airport parking and, indeed, other road links (eg buses) to get to and from my home to the Terminal. An on-site railway station would improve many aspects of Glasgow's service to air travellers. Even small airports, such as Southampton, have rail links. The recent introduction of a drop-off/pick-up Zone opposite the terminal has, nevertheless, improved traffic congestion. The Airport's shops and catering services have improved greatly over the years, but if you arrive late at night or early morning there is absolutely nowhere (not even a machine) where you can get a hot drink. There are on-going improvements though with Glasgow, but they need to speed things up a bit to justify the 'International' tag they so proudly advertise.


GLASGOW AIRPORT review : 2 February 2009 by Chris Mason

Customer Rating : 1/5

1 Star Rating

I think this has to be one of the worst airports in UK. Just about impossible to access with public transport. If you dare to park out with the ridiculous drop off zone (which can take 30 minutes to access), at the hire car area, you're instantly chased by the over zealous traffic wardens who treat everyone as a potential threat. Once inside its just as bad. Place looks like building site and security wait is awful. Okay having 10 security scanners but never seen more than two working. Awful array of shops again and, as mentioned, having to walk through duty free. In duty free there are many obstacles on main walkway - surely a fire hazard. On return its worse. Where previously exit was very quick we now have to endure a lengthy walk to the baggage reclaim, more time wasted. All in all its a disastrous place.


GLASGOW AIRPORT review : 21 January 2009 by Adam Farrell

Customer Rating : 2/5

2 Star Rating

The new SkyHub security concept works really well however on exiting you have to navigate a busy duty free shop full of pondering shoppers that is literally right there as you struggle to get your shoes back on. The development is clearly unfinished and for some reason you are prevented from accessing the shops once you enter the domestic pier I have NO idea why this is as anyone arriving from this pier has cleared security at a UK airport and so can hardly be a security risk if they are connecting. Just another stupid bloody rule we have to obey without question. The easyJet domestic pier is almost falling down by now and the BA lounge is generally empty as easyJet offer a better option to London nowadays.


GLASGOW AIRPORT review : 22 November 2008 : by R Clark

Customer Rating : 4/5

4 Star Rating

GLA-STN with Easyjet. First use of this airport after completion of the Skyhub development. The development has done two things: (a) it has combined the security checkpoints from international, domestic and T2; and (b) it has shifted back the checkpoint so that many shops which were landside are now airside. At first glance this has worked - security took less than five minutes (at 5pm), and if one does have to queue there is far more room to do so. The Easyjet 'gate terminal' (Gates 9-10-11-12 on the eastern pier) is functional, although its orange decor gets a little garish after a while.


GLASGOW AIRPORT review : 25 September 2008 : by John Blighton

Customer Rating : 4/5

4 Star Rating

Check in at T2 was very quick and through security rather quickly even though there were quite a few flights around the same time. Arrived back a few days later at EasyJet pier and got busses to international arrivals. Passport control was very quick and collecting luggage wasn't too bad either. I couldn't fault the airport except for the price at one of the grill bars.


GLASGOW AIRPORT review : 6 September 2008 : by David Griffiths

Customer Rating : 2/5

2 Star Rating

GLA was my local airport until about seven years ago so it was interesting to see it again after that period. Sorry to say I am pretty unimpressed. The outside is a mess - arriving at the terminal is like landing in Beirut during the civil war. Just finding your way inside is an achievement in itself. The airport is trying to trade well beyond its realistic capacity and this shows in many ways from dirty toilets (my wife described the ladies toilet opposite the bottom of the escalator as "disgusting beyond belief") to inadequate baggage handling, overcrowded security and slow passport control. Waiting to board a flight at Gate 52 I found myself trapped in a claustrophobic, windowless shopping mall where the departure of aircraft was clearly of secondary importance to the main business of retailing. Glasgow is the greatest city in the world and deserves better. EDI, only 40 miles away, is an infinitely better and more civilised airport nowadays.


GLASGOW AIRPORT review : 7 June 2008 : by Tom Parker

Customer Rating : 2/5

2 Star Rating

Arrived 0001 Monday 2nd June 2008 to pick up my daughter on a delayed Globespan flight (20hours approx) The flight was not even listed on the arrivals board and I had to make enquiries with the security person in the arrival hall. I asked why it was not showing (Very disconcerting when you have somebody to meet and the plane doesn't exist according to the airport authority!) In fairness she did make enquiries and even requested that the flight be listed on the board but this never happened and the flight was still not showing when it landed at 0211hrs. Come on Glasgow/BAA get your act together this is basic stuff.


GLASGOW AIRPORT review : 29 April 2008 : by Bill Marwick

Customer Rating : 1/5

1 Star Rating

Why does BAA not do something to improve things at Glasgow Airport. Flight to Palma was fine (wtih Globespan) as was return flight, but that's when the irritations start. It was 9.30pm on a Thursday and the 'international side' wasn't open - so they bussed us to an international door from the domestic gate. We were in seats 1A and 1B and because they were only using the rear door for disembarking, we were last off the plane!! A KLM flight from Amsterdam arrived just after us, so by the time we got to passport control, there were hundreds of other passengers in front of us, and 3 staff on duty (2 for EU citizens and 1 for non-EU). This is very poor and gives a poor impression to foreign visitors. All of these problems and delays are caused by one thing - lack of staff. Come on, BAA, get yourself into the 21st century. We have been in airports all over the world, and Glasgow consistently under-achieves.


Glasgow Airport review by E Barr

12 February 2008   Customer Rating : 2 Star Rating

I regularly commute through Glasgow Airport and remain astounded at how consistently poor it can be, despite some great staff. Yes, the security incident last year was dreadful and people have coped admirably but this should not allow BAA / Ferrovial to gloss over the underlying issues with an airport that is "overtrading" until the extension is completed. Until this happens, some simple things could be done to make our lives easier and some real bugbears exist. On International arrivals why is the moving walkway always closed for maintenance / switched-off, as it was on January 25th? They do not, however switch off the message "you are approaching a moving walkway" - actually it is not working - first impressions count and this is not good. Why does baggage always take around at least 30 mins to arrive, as it did on February 2nd (as usual)? Most airports around the world are much faster than this and BAA have to take a hard look at itself on this one - are the baggage handlers understaffed? It certainly looks like it and, if they are, they have my sympathy, what with the growth of the airport. I recently used the new SkyLounge and overall it was a pleasant experience with nice staff. On a recent ski holiday flight I was subject to the usual crowd of happy skiers all off on their break and Glasgow Airport was struggling to cope. There appeared to be a "manager" running around with a walkie-talkie telling check-in staff not to overload the baggage belts - whilst we were all standing there. I am not sure what good this did as, in my case, it just seemed to annoy the check-in staff all the more on what was clearly a day that they all dread (with some justification it seems). There are some highlights. The "mature" gentleman in the whisky area of the duty free shop is very knowledgeable and friendly and the Caffe Nero is very small but has great staff and coffee. All in all this place is saved by the generally good natured attitude of the staff, despite some inconsistent management practices and general failure to recognise that people are not likely to accept this mess without having a voice. It's all very well expanding the retail side of an airport but the priority should be a "back to basics" campaign from the top down, in terms of customer experience in simple things like check-in, baggage and moving walkways. I have never met anyone who wanted to spend more time than necessary in an airport - so how about helping us all reach that goal?

Glasgow Airport review by Trevor Hoad

17 January 2008   Customer Rating : 3 Star Rating

You are now dropped off at the car parks and have to walk to the terminal building. Due to checking in on-line the day before I was able to check my bag in very quickly and spent the time before departing wandering around the limited choice of shops and having a meal. Overall I’m not that impressed with Glasgow when compared to other airports I have flown from.

Glasgow Airport review by C McLuckie

19 November 2007   Customer Rating : 3 Star Rating

Re. I Mitchell's comment. I don't disagree with the comment but, for information only, they have actually just started work on a new extension to the terminal which should radically improve matters. Due to open in late 2008.




 
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