Gibraltar Airport Passenger Reviews and Gibraltar Airport Traveller Reports
Gibraltar Airport customer review : 15 April 2014 by D S Judge (UK)|
Rating : 10/10
I have just returned from my first air travel following a debilitating stroke and cannot praise all the ground
crew and customs and security staff enough on both arrival at and departure from Gib, they made this experience
one which I will happily repeat. Their excellent customer care and service particularly for me as a person with a
disability made for a relaxing and stress free experience which others would benefit from following their example.
I was also very impressed with the new airport which couldn't fail to impress even the most seasoned travellers,
it was a huge improvement on the airport I last used (which was in Spain) when visiting family in Gib, less cattle
market more high class lounge.
Gibraltar Airport customer review : 16 October 2013 by I Gribbin (Spain)|
Rating : 6/10
Why is there still only one baggage claim belt? So much investment to build a modern new airport. There is a
bizarre downscaling sensation when you use this airport, enough check-in desks to check-in about 5 flights with
excess space, 4 departure gates, 2 arrival immigration check points and 1 baggage claim belt when it is very
common for all the days 3 or 4 flights to land within 30 minutes of each other? I agree with all the sentimental
comments about the old terminal but surely frequent flyers remember how ridiculous the arrival hall was with cases
overflowing from the one belt from various flights. The new departure area is fabulous and I love that you have
the observation terrace but the one baggage belt is a big mistake.
Gibraltar Airport customer review : 2 October 2013 by Martin Southwell (UK)|
Rating : 5/10
The new Gibraltar Airport is light years away from the old one, which as somebody pointed out in a previous revue,
was like flying from an airport from another era, and is sadly missed in many respects. The passing of an era.
The new one is very spacious and modern, but still is an anomaly in a number of respects. When arriving, despite
the large amount of room available at the airport, the last people off the aircraft have to stand out in the
elements, awaiting their turn for Immigration/Passport control. Very odd. Facilities for those with limited
mobility is very poor, as my wife learns every time, even though we always indicate when booking our tickets of
this problem. With the new airport you would have thought that they would have taken the opportunity to put
proper measures in place, but no. When departing from the airport a few weeks ago, Security, despite being polite
were of the 'Give a man a peaked cap mentality'. No real complaints/feedback procedure seems to be in place, which
is indicative of what goes on here.
Gibraltar Airport customer review : 21 July 2010 by P Howgate
Customer Rating : 3/5
Building work on the new Terminal is well advanced and to be honest a bit overdue. Although a
small and very old fashioned building it reminds you of flying in a bygone era when things
were more relaxed. Slightly bigger than your average flying club!! On arrival we were straight
through immigration, I don't think they checked even one passport and onto the duty free shop
(french brandy £6 a litre) whilst waiting your bags on the single carousel then straight out
(no customs) over the border and away. On return they were checking in 2 flights and
departures became very crowded, but security were very pleasant (unlike Manchester)
departures lounge is too small and ends up with passengers being put on buses and having to
wait until they can board the planes. Reasonable selection of shops and a nice cafe for a
drink or snack. All in all a good experience and will use it again.
Gibraltar Airport customer review : 12 May 2009 by T Ace
Customer Rating : 3/5
Due to building work buses used on arrival and departure. Unfortunately no advantage for ba
Club passengers and by the time we reached the end of a long line for immigration it took time
to get through ourselves. Bought duty free inbound by which time our bags were on the belt
Out and across the Spanish border in no time. For the return has already checked in on line
so went straight to the Club check in, 2 others available, full check in and Fast Bag Drop.
Went upstairs for a quick drink with friends and family overlooking the runway and the Rock.
very noisy with metal legged chairs on tile floor. Boarding card check forms part of
security, you pick your trays and load them up here before going through to put them through
x-ray. Remember to take out your liquids as I've been caught out in the past and the woman
behind was this time. After a bit of duty retail therapy made our way through the crowds to
the Peninsular Lounge. Small but adequate even if no staff were visible. Very well stocked
bar but curiously no tonic water, and only salted almond as snacks. Boarding chaotic, long
lines making their way through other seated passengers. There were 2, possibly 3, flights
waiting and the departure lounge was heaving. All in all good especially as it's so close to
GIBRALTAR AIRPORT review : 28 October 2008 : by S Ward
Customer Rating : n/a
Small friendly airport with spectacular approach and take off. Small cafe in departure with roof top
seating and airside has another bar with shop and duty free. gets a bit crowded when several flights
are due to depart. Unfortunately it only has one baggage tow truck so when 3 planes land at once
then you may have to wait for your luggage to arrive. Immigration / security very quick but perhaps
we were lucky with timing.
Gibraltar Airport by Joaquin Navarro-González
23 July 2007 Customer Rating : n/a
GIB is a small, friendly airport with flights to the UK and to Madrid.
The main access road into Gibraltar cuts across the runway, so when
planes land, the road is closed. For passengers arriving Madrid who do
not have checked luggage, and are not planning to enter Gibraltar, there
is a bus waiting at the plane to take you out of the airport by the back
way to the bus station at La Linea so you avoid immigration.
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