Frankfurt Main Airport Passenger Reviews & Customer Opinions

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FRANKFURT MAIN AIRPORT customer review :  9 March 2010 by S Reiziger   (US)

Customer Rating :  2/5

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We arrived at terminal 1 and went to the passport control where it was confusing and crowded with passengers just arrived and did not know which lines they supposed to follow to get their passport checked. The signs were all in German! Inside the terminal, though, the signs have English subtitles which make it easier to find the train station. Departure gates were also confusing, and very far apart with no place in between to buy refreshment.

FRANKFURT MAIN AIRPORT customer review :  1 March 2010 by S Sayers   (Denmark)

Customer Rating :  2/5

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I am a very frequent traveller and I can safely say that I have never in my life met such rude staff as the ground staff in Frankfurt. It doesn't matter whether it is security, information (which has misinformed me several times) or the snobs in the Lufthansa Lounges, which I have access to. This place is just impossibly unpleasant. Pity, because facilities are actually okay, and it could have been a nice place. If you are in transfer, matters are even worse. This has got to be one of the worst airports to transfer from. If you have a choice, go for Munich. People actually know how to smile and be efficient there.

FRANKFURT MAIN AIRPORT customer review :  16 February 2010 by P Sihn   (Sweden)

Customer Rating :  1/5

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Flying from Copenhagen to Asia. Signs not clear. Difficult to find the transit check-in counter. Bad planing of traffic flows. It can take more than an hour to pass the security and constantly people arriving from the other gates can cut the lines. or you think you're close to the security but the lines are merging constantly. Baby changing table only in the ladies restroom.

FRANKFURT MAIN AIRPORT customer review :  15 February 2010 by John Bachinski   (Canada)

Customer Rating :  3/5

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Warning about taking a taxi from the Frankfurt Airport. We decided to take a taxi instead of the hotel shuttle as we were tired and did not know how long until the next hotel shuttle. Also, the phone service at the arrival level to the hotels did not seem to work. The taxi driver went insane when he found out we were going only a short distance fare. He was very vocal and aggressive and then started to drive wildly with speeds in excess on 170 KM/hour. We noticed that he was had no intention to take us to out hotel but then accused us of giving him the wrong hotel name. He wanted to take us downtown. I demanded the driver call his supervisor who I advised that we were not going to pay this driver for the driver's error. The hotel staff advised us that the normal fare was 12-14 Euros and he wanted 30 over Euros.

FRANKFURT MAIN AIRPORT customer review :  2 February 2010 by Michael Allan   (USA)

Customer Rating :  1/5

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The buses? The security? The service? We flew in from Venice to Frankfurt, connecting back to the US (Philadelphia). Our flight from Venice (Lufthansa) was delayed by a mere 20 minutes due to snow in Frankfurt, which wasn't a problem, I could have spent the day in the Venice airport. Arriving in snowy Frankfurt we taxied out, way out, somewhere near the border with Belgium near as I could tell and waited for the guys to get out of the truck and move the stairs so we could get out of the plane. Took about 20 minutes for everyone to decide it was time for us to deplane, not sure what the high-sign was, must be a secret. They didn't make much of an effort to clear off or dry the stairs (can't imagine how scary it must have been for people with larger pieces of luggage or carrying children) and we got on the bus for the "terminal". After a leisurely drive we got to a "gate", which was some stairs, escalator, and an elevator. Then the rush through the rat's maze to make our connecting flight began. Which entailed up escalators, down some stairs, moving sidewalks, signage covered with colored tape (presumably as a result of new security procedures), back to a long line leading up to another security screening (we'd already had a full screening before departing Venice). Security consisted of a line leading to an escalator (there were approximately 75 to 80+ people in line) where the attendant would allow 4 to 5 people up at a time to be screened. This would have been reasonable had there been more than one metal detector. When we were finally allowed up about 1 in 10 people made it through without requiring additional wanding or patting down, meaning things didn't go very fast. The staff was also pretty abusive, calling people "stupid" (in English, why insult someone in German if they may not understand it) and having a general disdain for the entire process, not to mention ongoing conversations with one another not having anything do with the screening process (I would have understood if they'd insulted me in German). Then more dashing off to the "gate" - okay, it's not a "gate", it's a "bus stop", stop calling it something it's not. We got on the last bus for the plane, which meant we had to sit in the tunnel waiting for the last of the poor suckers still in the security line to make it through. Which meant that we were sitting in the tunnel inhaling exhaust fumes for about half an hour. They didn't bother to close the doors to the bus. I will plan any future trips avoiding both Lufthansa and Frankfurt airport. I will also recommend to anyone that asks to avoid any connections through Frankfurt and Lufthansa, they just didn't seem to care. Advice for fellow travelers, if you are coming from the US, I'd make any connections there in order to get a direct flight to your location. We'd have probably been better off flying into either JFK or even backtracking to O'Hare, then flying direct.

FRANKFURT MAIN AIRPORT customer review :  21 January 2010 by G Thomassin   (Australia)

Customer Rating :  2/5

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Transit between LH flights (from BKK then to GVA) at terminal 1. Arriving in the early morning, 10-15 people queue at immigration which went quite fast, agent spent the whole time discussing with his colleague. Security check had several lines open and only 2 people in front of me but it still took ages: had to put really everything through X-ray (even my passport and boarding pass), then after having passed through the metal detector had to wait 5 minutes for my stuff stuck on the conveyor belt because the employee responsible to move the trays for the last meter had decided to take a break (passenger in front of me tried to reach for his tray and was quite impolitely told to not even think about it). Lots of walking between my gates and then a long bus ride (with no heating despite the -7) to the plane. Signage not extremely clear (felt it made me zigzag through the whole airport) but not as bad as at CDG. Overall, the employees (immigration, security and LH ground personnel) were not particularly polite nor friendly.

FRANKFURT MAIN AIRPORT customer review :  21 January 2010 by M Harrell   (USA)

Customer Rating :  3/5

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I went through the Frankfurt airport (FRA) on my way back to the US on January 18, 2010, after new security procedures were in place, and it took an average of 2 minutes per person in line to get through security. When I arrived at the security line, about 6 or 7 people were in front of me, and it took 15 minutes to get through. They now open and search every bag, and I had a pat down search because I set off the alarm even though I had less metal on me than I have had at any airport before (glasses, wedding ring, and trouser clasp and zipper were all the metal I could think of). I originally had 1 hour 50 minutes scheduled between flights at Frankfurt, but that was cut to 1 hour because of weather delays. I almost missed my flight, and now I will try to never have less than 3 hours scheduled for Frankfurt. For those who have not connected through Frankfurt on their way to the U.S., you do not need to claim you checked bags in Frankfurt, they just go onto the next plane. But you will need to go through security and a passport check on your way from a regional flight to the US. flight. You also are carried by shuttle from your regional plane (at least for some) to the terminal, so everyone waits for the last person. That is another reason for why you would want more time for your connection than you would need at most larger US airports.

FRANKFURT MAIN AIRPORT customer review :  20 December 2009 by T Price   (France)

Customer Rating :  3/5

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Terminal 1 at Frankfurt is huge and seriously in need of a re-vamp. Low ceilings with little natural light and not many outside views. Typically efficient German service from check in to boarding. But very little charm. Long term car parking at terminal is very expensive.

FRANKFURT MAIN AIRPORT customer review :  20 December 2009 by J Tan   (Australia)

Customer Rating :  1/5

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Terrible. Unfriendly, unwelcoming, confusing and unattractive. The size I can deal with, the masses you expect, but is it so difficult to find some friendly people or a little professionalism to staff the airport with? The general attitude of "it's not my problem - ask someone else" covers the gamut from gate staff through to check in. Germany - this is not how you want to leave an impression on your visitors.

FRANKFURT MAIN AIRPORT customer review :  11 December 2009 by P Giudes   (Australia)

Customer Rating :  3/5

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Transited from a Schengen country to international (MXP-FRA-SIN) with Lufthansa. Passed all the shops in the Schengen zone thinking I would get through passport control then shop duty free. However once through security and passport control international travelers are left with a single (small) duty free store, a coffee shop and news stand that were both closed. Once really expects more and it doesn't match the experience of other international hubs.

FRANKFURT MAIN AIRPORT customer review :  7 December 2009 by Cristiano Miro   (USA)

Customer Rating :  5/5

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Arrived on Singapore Airlines flight from JFK. Airport is huge, requiring long-walks to reach immigration. Also had to walk for good 10 minutes in order to reach my departure gate on the return. Having said that, airport is highly functional, with courteous immigration agent and check-in agents as well. Information booth is visible, with helpful staff. Also, Frankfurt Main does have plenty of natural light, being an easy 11-minute train ride to Frankfurt's downtown main train station. All in all, in spite of its giant size-it is a pleasant and functional airport to travel to and from or connect.

FRANKFURT MAIN AIRPORT customer review :  4 December 2009 by G Kooij   (Australia)

Customer Rating :  4/5

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Had a quite positive experience this time at Frankfurt Airport. Arrived with Singapore Airlines and did not have to catch a connecting flight, only go through passport control and customs. Immigration took only a couple of minutes, luggage was already circling on the belt, and within 30 minutes from arriving I was outside the airport and in Germany, fastest clearance ever. Was particularly charmed by the luggage trolleys that can ride with you on the escalator. Not by the uniformed lady who barked at me though, when I took the trolley inside the toilet. Since I do not have the option of leaving luggage unattended outside the toilet I do not understand her agitation - but that is only a minor detail I could ignore, the rest of the experience at FRA was all good.

FRANKFURT MAIN AIRPORT customer review :  30 November 2009 by Frederik Boersma   (Netherlands)

Customer Rating :  1/5

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Schiphol-Riyadh transfer (Lufthansa flight) leads to a crazy route. First the passport control inside the airport because going from to outside Schengen - not enough gates, no structure in waiting lines, chaos where to stand, delay 10-25 minutes! Then internal (already being in the airport) additional bag scanning so additional 10-20 minutes delay. Then walking long distances, 3 floors stairs down and up again - or waiting long for a lift - then, at the gate, no direct access to the airplane but bus transport - 10 minutes drive at least - waiting for airplane and other traffic at crossing on the airfield - walking through cold and rain from bus to aircraft.

FRANKFURT MAIN AIRPORT customer review :  29 November 2009 by Harold Ritzer   (Canada)

Customer Rating :  4/5

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Arrived from Toronto on Air Canada at 7am. B gate area clean and quiet. Staff pointed us in direction of A gates. Long walk with poor signs. A area was overfilled, with few places for food, and insufficient toilets. Security and Passport checks fast, but security agents seemed to help German speaking passengers through much faster and with a smile, versus our group, which received stares and barking from security personel. For passengers on Lufthansa and it's partner airlines, you will be fine.

FRANKFURT MAIN AIRPORT customer review :  23 November 2009 by Christian Chaya   (Greece)

Customer Rating :  2/5

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Extremely depressing, low ceilings, artificial light. Flow of passengers inconsistent with logic.I t seems to have a derelict atmosphere and is not fitted to be a Star alliance hub. On the plus side, nice food courts and upscale shops. And of course Terminal 2 -welcome to the future of travel and what I call a nice , luminous and well designed terminal. Overall, the airport is in serious need of major overhaul

FRANKFURT MAIN AIRPORT customer review :  23 November 2009 by Peter Goldsbury   (Japan)

Customer Rating :  3/5

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I used this airport for the first time as a transit passenger. On the outward trip the flight landed at B gates and the trip to Amsterdam took off from B13. I had to pass through passport control and security check, but was ushered through the section for Business Class passengers and so avoided much queuing. The relative absence of signs and the general layout seemed confusing, especially compared with an airport like Osaka Kansai, which I regularly use. On the return trip, however, the plane landed at one of the remoter gates in Terminal A. On the way, I asked at the information desk in English and the lady kindly answered in very flawless German that I had to go through a tunnel. Since the shuttle was not operating, the walk from this gate to B26 was easily as long as at Schiphol, where I had just come from. The Business Class lounge was not far from the gate and the facilities were reasonable.

FRANKFURT MAIN AIRPORT customer review :  15 November 2009 by Kurt Mueller   (Germany)

Customer Rating :  3/5

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Had to use Terminal 2 the other day. Crazy transportation concept: you can take your luggage trolley up the escalators to the platform for the inter-terminal train, but they won't allow you to take the trolley into the rail cars! The gate for my flight was not shown in the check- in area despite the fact that the incoming flight had arrived and docked some 1 hour earlier.

FRANKFURT MAIN AIRPORT customer review :  12 November 2009 by F Dellera   (Italy)

Customer Rating :  4/5

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Used the Lufthansa dedicated terminal, what a world of difference! Connecting to another terminal or even another satellite isn't exactly the best experience, an improvement of services is to be expected since the airport is currently under refurbishing. Restrooms and travel services will hopefully improve, as many small things are up to the individual politeness of the staff of each shop inside the airport. Will rather choose Munich when flying Lufthansa again.