Frankfurt Main Airport Passenger Reviews & Customer Opinions

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FRANKFURT MAIN AIRPORT customer review : 6 April 2009 : by A Patel

Customer Rating : 1/5

I used Frankfurt airport recently. I am in total agreement with other reviews, it is a horrible place to use, if you can avoid it please do. Terminal 1 was just too dark and dingy, and most of all too confusing, and very intimidating, There was no help desk or help that I could find. I do not know what terminal 2 is like, so if any of you have recently used terminal 2, I would be keen to read about your experience there. On the whole this really is a terrible place.

FRANKFURT MAIN AIRPORT customer review : 17 March 2009 : by Pieter Boone

Customer Rating : 1/5

For the first time since long I travelled through FRA to and from YYZ. On my way out things went fine, despite being parked miles from the terminal and brought by bus back to the building. On my way from YYZ and connecting to AMS I had to endure an unbelievable amount of obstacles and hardly made my connection for which I had a good 70 minutes. After arriving I was confused by very unclear signage pointing to gate areas, then had to walk forever to have to go through very slow immigration, I was not stopped by customs, then had to go upstairs, walk miles and back track into an overcrowded security area where I had to endure the slowest security check ever. At this point I was getting nervous, which doesnt help. Then I walked miles to have to take stairs down (at least three floors), into a tunnel that stretched for miles. At the end of the tunnel I took the slowest elevator ever, while twenty passengers tried to fit in. At the end of the tunnel I was in the right concourse, which was the longest concourse in the world, it went on and on and on. I must have been the only connecting passenger that was ever able to make this connection since I pushed, rushed, ran, flew and bullied myself through the obstacles and was able to understand the ridiculous signage. I believe that my fellow connecting passengers are still stuck somewhere at FRA.

FRANKFURT MAIN AIRPORT customer review : 19 January 2009 : by F Fridlund

Customer Rating : 3/5

Flying in from Denver and tranferring to SAS flight towards Stockholm, this airport is weird. I don't understand the concept of taking a transfer bus to and from the terminal, though that happened for both flights. Security at T1 A/B gates allowed me and my 3 year old to pass the regular lines, but being hand-wanded instead of a regular detector only kept the savings we would have had to a minimum. I was fortunate that I looked at my boarding pass since the initial gate on the screen was missing an actual number for a long time, and there were few screens and almost no PA announcement, even when boarding procedures had started.

FRANKFURT MAIN AIRPORT customer review : 21 November 2008 : by Michael Fadjar

Customer Rating : 3/5

Arriving from Tripoli on connecting LH flight to Jakarta, which means arriving at Gate B to continue a very long walk to C15. I agree that it is a confusing airport and does not at all reflect German / North European efficiency. However, my experience this time was a bit better than 8 months ago, security at C13-16 was quick and efficient. And, unlike the warehouse like LH business lounge that I had experienced before, the business lounge of C14-15 is quite pleasant: we go to upper level where there is a separate boarding gate for first and business in the lounge itself, very nice touch indeed. One gripe: if you arrive at these gates but not yet doing your shopping, then be ready to get disappointed, there is only one Duty free selling the usual sweets/tobacco/liquor/parfum and one small magazine shop nearby. Anything else, you have to make a very long walk again back to the main terminal hall, not to mention having to redo all the security check again on the way back.

FRANKFURT MAIN AIRPORT customer review : 6 November 2008 : by Joe Bailey

Customer Rating : 3/5

Even though I have never had an issue here and have only ever done transfers, it just is not a very pleasing airport. It is confusing and quite tiresome if you have a distance to walk. Not very efficient and quite un-german in that respect. I think there are just to many flights connecting here and it suffers that same sort of malaise as Heathrow, though not as bad as that.

FRANKFURT MAIN AIRPORT customer review : 28 October 2008 : by Oliver Geiger

Customer Rating : 3/5

Arrived 0615. Very poor signage to baggage claim. Confusing long walkways to finally find baggage claim. Immigration painless. Customs not even there. Meeting point for limo pickup is only by the B gate exit. Again poor signage directing to the Treffpunkt. Return flight checkin by the A terminal. Too bad that departure gate is C15 and a 20 minute walk. Most high end shops were still closed at 0730. Food choices are adequate. Security is very laid back. Great gate facilities seats, toilets, food etc, cafe right at the gate. Friendly staff. LH did a good job there but FRA seems to fall short of the goal of providing a first rate experience.

FRANKFURT MAIN AIRPORT customer review : 16 October 2008 : by E Butler

Customer Rating : 2/5

Terminal 2 is a terrible place. I have flown in and out of Frankfurt multiple times over the past few years, and have twice had to spend the night. It is loud, dark, dirty and crowded. Constant chaos and there is never a place to sit down, meaning every nook and cranny is home to people sitting on the ground. Why is there no air conditioning? It is hot and muggy, no matter the time of year. Although it says it is non-smoking, people are allowed to smoke in "designated smoking areas," meaning the smoke goes everywhere. Food choice is not very good, everything is overpriced, especially anything close to the gates (3 euros for a bottle of water). The baggage always takes a long time to get to the baggage cart, and there are no washrooms in the baggage area. And many flights in Frankfurt require a shuttle bus to and from the plane, meaning more waiting! I have found the nicest place to wait for international flights is at the foodcourt McDonalds. Unlike the rest of the airport, McDonalds is newly renovated, meaning there are laptop plugins, chairs and big windows. The restaurant is also in a somewhat isolated corner of the second floor, meaning it doesnt get constant flight announcements over the PA and no "through pedestrian traffic". A good place to sit and read a book while waiting. I have only once used Terminal 1, and it seemed to be much nicer.

FRANKFURT MAIN AIRPORT customer review : 16 October 2008 : by U Hoffmann

Customer Rating : 1/5

Arrived on October 11th from HKG with LH739. Immigration clearance was a real mess as the main clearance was already closed (at 19:10!) and the complete passengers of a fully booked 747 had to search (no signs guiding the way) for something that was supposed to be the spare immigration office. Only two officers for 400 people and I was happy to be the first in line. Again no signs from immigration to baggage claim. I must say I expect a better performance from Germany's largest airport and despite the fact that everything went good for me I'm deeply disappointed.

FRANKFURT MAIN AIRPORT customer review : 10 October 2008 : by M Shilkrut

Customer Rating : 2/5

Arrived to terminal 2 where most of the Skyteam members are allocated. I think it is an older part of the airport. If you are arriving by the narrow body aircraft you will be transported by bus to the terminal which is dark, cold and apale, and there is nothing to do there. In order to get to the train station or to the hotels you need to transfer to the terminal 1 by the Skyline train. The train is automatically operated, it is very small and there is always a huge unorganized line on the station. When departing from the terminal 2 - don't bother to come early as most of the counters will open 1-1.5 h before the flight, and don't rush to the security, as there is completely nothing there except a very expensive small duty free shop with limited offers. Before the security there are 2-3 eating places and one small shop, the most popular and most clean being McDonalds. Eat there as there will be nothing to eat after the security. One good thing as that it is not crowded as the terminal 1.

FRANKFURT MAIN AIRPORT customer review : 10 October 2008 : by J Kenney

Customer Rating : 0/5

Easy to navigate, quick to find your way. Never missed any connections, and looking forward to my return. The security staff don't talk much, but I have found several friends among the Lufthansa staff who just make it a breeze to connect there.

FRANKFURT MAIN AIRPORT customer review : 1 October 2008 : by Ian Versy

Customer Rating : 3/5

Blatantly bleak and austere. The airport lacks a theme and structure. For example, in Terminal one, after clearing security check, there are still shops and cafes where you can buy food and drinks. However, in Terminal 2, after I cleared the security checks, there is nothing but the departure gates. Not even a vending machine to buy drinks. You can get out, but that means you have to go through security check again back to the gate. There is no clear standard theme as to the procedure to follow. Like in most airports, you know that you either clear immigration then re-check in again (for transfer). However, at the Frankfurt airport, you need to find which gate to go to, and depending on the gate, you may or may not have to clear immigration. This is probably fine for people who know before hand that they will have to go through immigration and allocate proper time (it took me about an hour to clear the immigration due to super long queue, and slow immigration process - 2 counters only). However, for those who are not familiar with Schengen process, they might just think that they only have to go to the gate and board the plane, thus not allocating proper time to clear immigration. Signage is bad, they use circa 70s technology for signage (manually putting the signage up and down - at least in Terminal 1). Staffs were ok, not rude, just plain indifferent. There was a construction going on on Terminal 2 while I was there, so yeah, it just aggravated the already depressing and unkempt atmosphere to the airport. I did not see evidence of the famous German efficiency. I am not saying that it is bad, it is just not as good as other airport I have been to. Sydney airport is way better. Singapore Changi is totally and definitely and unquestionably better.

FRANKFURT MAIN AIRPORT customer review : 21 August 2008 : by O Sevilhaug

Customer Rating : 2/5

I travel through Frankfurt rather frequently, and beginning to get the hang of it. As long as you know that signage is bad, you learn to get around it. If you are travelling out of Frankfurt on a flight with codeshare, don't expect your code to show on the boards. You have to look for departure time and destination. When those two add up, you can be pretty certain that is your flight, though your flight code never shows. Best to ask someone behind a counter. They are usually very helpful. Often on arrival there is no board in sight when you step inside the airport. You have to walk quite a bit to find one. If you are lucky, you find that you have walked in the right direction. If not, you may have an unnecessary long walk to find your gate. And why do we always have to check in again at Frankfurt, when we have got our boarding cards already at the previous airport?

FRANKFURT MAIN AIRPORT customer review : 11 August 2008 : by D Balinowski

Customer Rating : 2/5

Used this airport on three occasions in June and July. The purser on our flight advised us that it's "only a short walk" to the First Class Terminal. That may be the case if you fly in a straight line, but not if you have to navigate the maze that is FRA. Ground personnel extremely rude. When asking for directions I was ignored and on one occasion almost run over by an electric cart. The experience improved immensely once we reached the First Class check-in counter and asked for assistance in getting to the First Class Terminal. Three weeks later, we used Frankfurt again. Poor signage and indifferent personnel were the order of the day yet again. Taxi ranks chaotic. We found drivers helping German speakers before us, claiming that our bags wouldn't fit in their cars. Funny thing is, the driver (not native to the country) that took us from our hotel to the airport the following day literally ran for our bags and had no problem fitting them into the same-sized vehicle as the ones driven by the cabbies who refused to take us the previous day. This is a terrible airport if you don't have lounge access. Flying First Class takes away the pain, which is why FRA gets two stars.

FRANKFURT MAIN AIRPORT customer review : 30 July 2008 : by Abdullah Jefri

Customer Rating : 2/5

I had two 5 hour connections through FRA recently, one while traveling economy and one traveling business, thus had access to the lounges. FRA may be a convenient connection for short connections, but for longer ones FRA makes for a very horrible experience if you do not have access to a lounge. The biggest problem is that there are not enough seats at all! The airport is always busy, but the number of seats is so limited it's not enough to seat the passengers of one intercontinental flight! Please do not underestimate the significance of this problem because not finding a seat for a few hours between flights can be extremely frustrating. Plus, there are no power plugs anywhere to be found except for one, and most of the time it's occupied by someone else. Oh, and there are no seats next to it either! If you have access to a lounge, however, then the experience can be much better, but still not great. There are very few shops and restaurants, and the wireless internet is pretty expensive. To sum up, if traveling economy then avoid FRA at any cost. If you have access to a lounge, then try to avoid but it's not really that bad.

FRANKFURT MAIN AIRPORT customer review : 29 July 2008 : by Paul Browne

Customer Rating : 4/5

I guess it takes time to get used to FRA! This past month I have connected through the airport twice and both times breezed through. It seems to be busy all of the time but I did not encounter any lineups at security checkpoints, the officers were pleasant, and really the only complaint is that the boarding process at the gate was a total zoo - but these days, this seems to be the norm wherever you fly from. Signage is excellent right from the jetway when u disembark and there are lots shops and food places to keep u occupied if necessary.

FRANKFURT MAIN AIRPORT customer review : 22 July 2008 : by Pierre Sprumont

Customer Rating : 2/5

I was recently re-routed over Frankfurt because of a last minute cancelled flight from GVA to LCY. Upon arrival in FRA, transfer by packed bus to terminal B. Clear indications about connecting flight found to be from gate B50. Extremely rude security people who were barking more than anything else and guarding the entrance of an overcrowded and poorly lit underground hall: not enough seats and no toilets. Because of flight delay (about 60 minutes), I had to wait 90 minutes in this cellar. This experience comes after a preceding one when, landing too early on a LH flight from St Petersburg, we had to wait 35 minutes at the gate for lack of personnel manning the bridge, whereas the cleaners already boarded the plane and let it know that all those passengers were unwanted. Apart from that, Frankfurt can also work smoothly and be well organised: my two other recent transits there were uneventful.

FRANKFURT MAIN AIRPORT customer review : 16 July 2008 : by Peter Cullen

Customer Rating : 2/5

I have been to and from Frankfurt twice in the past few weeks, it has good points, mainly the transport links to the city and elsewhere - the railway station at the airport is excellent for getting to other towns and cities without going through Frankfurt itself. The bad points, as others have noted, are very bad. Security is just awful, understaffed and why are there two points? Having passed through one, I bought a bottle of water to be told at the second it would be confiscated, despite it having been bought in the airport and still being sealed. Fortunately I had time to turn back and drink it (albeit rather hurriedly) but this seems little more than legal robbery. The whole place is chaotic and badly signed as noted elsewhere.

FRANKFURT MAIN AIRPORT customer review : 6 July 2008 : by A Rosner

Customer Rating : 4/5

Travelled more than 50 times over FRA and never had any problems with connecting flights or the security checks. Had more than three connections under an hour and managed to get to all three of them on time. I think that the staff could be a bit more pleasant though.

FRANKFURT MAIN AIRPORT customer review : 3 July 2008 : by D Leston

Customer Rating : 1/5

FRA is a massive terminal complex (in all senses of the word). LHR seems to get a lot of stick, but FRA is no better. Considerably worse than Heathrow are: the rude staff, slow security processing & horrible cellar-like departure lounges for flights at remote stands. This is another airport that has gone downhill as it has grown. It was much better in the 80s!

FRANKFURT MAIN AIRPORT customer review : 17 June 2008 : by James Kenney

Customer Rating : 4/5

Never had any problems at FRA. Very easy to navigate, immigration a breeze, security quick and efficient. The largest problem I have had at FRA is there isn't much to do in the Non-Schengen area of Concourse A.