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Funchal Airport
6.4 out of 10  6.4 out of 10
34 reviews

 



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FUNCHAL AIRPORT customer review :  21 July 2014 by D Freitas    (Portugal)

Rating : 6/10

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Recommended

The embarking area is quite small and therefore a little bit suffocating. There's not a huge variety of shops but just enough of them for an airport the size of Madeira. Mondays and Thursdays are the busiest days. There are no air bridges so you most of the time will walk to your plane or to the terminal, occasionally by bus if it's a busy day or it's raining. Security staff are friendly and most staff at the airport too. There is some possibility that due to high winds, which are quite frequent in Madeira, you'll have to go in circles around the island until the pilot is able to land. I frequently use the airport and it only happened last time I used the airport which was last week - July, Summer - and it's more frequent during winter months though I flew a lot of times during winter and it never happened before. Rough landings are quite frequent too. On a final note, the airport is cleaned to very high standards, everywhere you go it seems neat. I never had to go through passport control until now but it seems like there's a chronic lack of staff in that area so be aware of that.



FUNCHAL AIRPORT customer review :  21 March 2014 by W Fenten    (UK)

Rating : 0/10

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Recommended

On 17/3/2014 we flew from Funchal to Manchester. It took us over 1 hr 25 mins to queue for security. This is not acceptable. No explanation was given and staff were churlish. Rather than maximising the income through many shops it would be better to provide more security gates and spend more time on staff training for customer service. I travel a lot and have never experienced such long waiting times at any European airport. It harms the reputation of Madeira if one has to wait such an unacceptably long time.



FUNCHAL AIRPORT customer review :  8 January 2014 by M Taylor    (Hong Kong)

Rating : 10/10

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Recommended

This is a unique airport for two reasons. First, the location is right on the sea - in fact the runway is partially on stilts over the coast! This gives great views. The second reason is the balcony area. The balcony is on the second floor, extremely close to the aeroplanes which offers great views of the runway too. It's a fairly quiet airport though, so not many planes landing/taking off. The other facilities are standard, if not above average. The price of a coffee is about 1.35 Euro before security and there is a small shop that sells general supplies for reasonable prices. It's certainly a unique airport, and combines with cheap espresso I rate it very highly.



FUNCHAL AIRPORT customer review :  3 October 2013 by David Whalley    (UK)

Rating : 9/10

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Recommended

Having read previous reviews, arrived early. The easyjet check-in did not open until less than 2 hours prior to takeoff. Once open, check-in was slow but steady. Airport security adequate with delays minimal. Staff were all professional and friendly. Limited eating facilities airside, but plenty of seating. By all accounts Mondays are extremely busy with the airport very busy. Fortunately I avoided Monday and the experience was pleasant.



FUNCHAL AIRPORT customer review :  14 May 2013 by A Stevenson    (UK)

Rating : 7/10

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Cleanliness

Facilities

Recommended

Arrival, no airbridges at Funchal, aircraft parked on stand almost directly outside terminal building. Terminal is quite large for a regional airport and of a modern design. Passport control seemed quick and efficient in all queues apart from mine, I guess I was just unlucky in getting the fussiest immigration officer in Madeira, I eventually hopped over the ropes to the next desk and was processed immediately. Bags arrived quickly, and I reckon the whole process from disembarkation to clearing customs took no more than 15 minutes, albeit the airport wasn't busy at the time. Departure - no major problems. Just two check-in desks open for my flight so a queue built up quickly, and only one member of staff carrying out security / boarding card checks en-route to the airside area. Once airside, plenty of retail opportunities but limited seating, both in the terminal area and at the departure gates. Passport control has several automated e-passport lanes in addition to good old fashioned immigration officers. Toilets were clean. All in all the departure experience was quick and painless, but this was on a quiet Saturday morning and apart from my half-full A319 there was only one other small turboprop aircraft on the apron. From reading other reviews, it seems like the airport struggles if several flights depart at around the same time.



FUNCHAL AIRPORT customer review :  19 February 2013 by John Hetherington    (UK)

Rating : 1/10

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Recommended

Spent 6 horrible hours yesterday trying to depart from Funchal. Completely agree with previous comments on the lengthy queues as the airport failed to deal competently with the Monday departure of about eight flights to the UK. Passengers on our flight (Jet2 to Manchester) suffered the added frustration of being advised by the display that the aircraft was boarding at its expected time. Passengers passed through passport control only to arrive at the jammed departure gates area for British flights and eventually be told that the aircraft was not even at Funchal having diverted to Porto Santo. Clearly nobody thought to override whichever computer thinks that the airport runs smoothly every day. Eventually we got away nearly four hours late but at least three of these could have been spent in less cramped conditions.



FUNCHAL AIRPORT customer review :  8 November 2012 by Raymond Hatherly    (UK)

Rating : 0/10

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Facilities

Recommended

This used to be a lovely airport but it is now so busy on a Monday it is absolutely diabolical. We arrived at the terminal on 8th October, over two hours before flight departure before our flight was listed on the departures board. We walked up and down until we found Easyjet queue. We then waited in this check-in queue for just over an hour! We then spent 55 minutes in the boarding pass check, and security queues. After then passing through passport check queue (not to bad) we then entered the bedlam in the gates lounge. The queues for each gate was so long it was difficult to move around and find the end of the queue for our flight. All these huge queues were so slow we would have missed our flight had it not been delayed by headwinds on the journey from UK.



FUNCHAL AIRPORT customer review :  7 November 2012 by M Stocks    (UK)

Rating : 3/10

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Facilities

Recommended

Seemed OK on arrival but just flown home from there and stood in a queue that snaked round departure check in for over an hour, just to be allowed up escalator to join another queue for security. Only three staff on duty on a Monday - apparently one of the most busy days. Then joined another queue for passport control- beware- by the time the information boards were asking our flight to go to passport control, passengers were already boarding the plane! My advice, don't waste time shopping, ignore airport instructions and get through security and passport control ASAP - there is a coffee bar and loos beyond that point, but don't expect to be able to sit down for a couple of hours!



FUNCHAL AIRPORT customer review :  1 November 2012 by K James    (UK)

Rating : 0/10

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Facilities

Recommended

Travelled from Funchal airport on Mon 29 Oct at midday. Our transfer picked us up from hotel at 09.45 for a 20 minute trip to airport. Thereafter we queued at Easyjet drop off baggage for 40 minutes! Next queue was more than a joke with only 1 person checking passports for two queues for entry to the security area. Feeling relieved we could then board the up escalators, we then had to join a further queue which snaked around the security hall - unbelievable. Finally getting through to the departure lounge there was yet another queue - yes another passport check. Once we got through this, there was no time to queue up to buy a bottle of much needed water or go to the loo. Throughout this time we observed a number of elderly people in distress or receiving medical attention, presumably due to the heat and inability to stand for long periods in queues. Having read some of the previous reviews, this situation has existed for some time. Do the Madeiran authorities not realise the problems; they need to take action now to address these issues. The lesson here is don't upset holidaymakers, as we are liable to take our custom elsewhere, which would be a shame as Madeira is a lovely place and very friendly.



FUNCHAL AIRPORT customer review :  13 August 2012 by Susan Moore    (UK)

Rating : 4/10

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Recommended

On a quiet time, this airport is a real pleasure, quick check in and short walk to the plane. However, when it is busy (and this might just mean 3 planes), it can descend into chaos, check in hall full with long queues and baggage, slow check in, staff don't seem to know what they're doing, long queues at security and irritated unhelpful staff. One thing I don't understand about this airport, all the planes pull up right in front of the gates and 80% of the time we can walk directly to the plane, but sometimes they insist on putting passengers into cattle service buses for a pointless and unpleasant 10m drive - weird and costly.



FUNCHAL AIRPORT customer review :  6 July 2012 by G Kendall    (UK)

Rating : 1/10

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Recommended

This must be one of the worst airports catering for mainly holiday travelers. Inbound ok. Outbound a nightmare. Arrived 10.20am on 2 July for return flight to NCL at 12.35pm. Check in not bad but then joined 20 yard queue to get boarding pass checked. This kept starting /stopping because area upstairs could not cope with number of people trying to queue for security check. Once upstairs then Disney queue to go through security. Despite this saw several people set off beeps from gates but just waved through. Then queue for passport control then herded into space for 5 flight queuing to get on planes. No seats whatsoever available as all taken by waiting passengers. Then queued for embarkation gate to get into a bus to drive 20 yards to plane. Other flights passengers simply walking same distance to their planes. In the 2 hours spent in this airport we actually were able to sit down for less than 5 minutes.



FUNCHAL AIRPORT review :  31 August 2011 by Jacqueline Herbert   (UK)

Customer Rating :  5/5

5 Star Rating   

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An great airport, plenty of clean facilities. This airport has shops, coffee areas and smoking areas. It is a pleasant airport with friendly staff.


FUNCHAL AIRPORT review :  12 August 2011 by R Hopkins   (UK)

Customer Rating :  2/5

2 Star Rating   

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No separate baggage drop for Speedy-boarding, slow-motion check-in together with people who hadn't done on- line check-in. 40 mins to drop off baggage, with queues at every stage. Gate staff didn't bother to make it clear where the speedy-boarding queue was, there was confusion with families arriving later with buggies, thinking they didn't need to queue, pushing ahead of those who'd paid extra. The mess here and reduction in flights to Madeira makes us wonder whether they realise they need tourists.


FUNCHAL AIRPORT review :  17 June 2011 by Tony Quinn   (UK)

Customer Rating :  2/5

2 Star Rating   

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We have used this airport several times in the past two years and it doesn't seem to improve. Queuing times at check-in takes ages and the facilities in the departure lounges are extremely expensive (captive audience?). The duty free is anything but duty free. The airport itself is pretty and modern but ground staff have little or no organisation skills, although this could be due to the airlines not the airport. Unfortunately this airport is much like any other, something to be endured rather than enjoyed.


FUNCHAL AIRPORT review :  15 March 2011 by Jim Keeney   (UK)

Customer Rating :  2/5

2 Star Rating   

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Very chaotic. Was a more efficiently run establishment thirty years ago when the old airport was in use. I have experienced both old and new airports on many occasions so it is not a case of a 'one off' unfortunate experience at the new airport.


FUNCHAL AIRPORT review :  26 November 2009 by Roger Lyon   (UK)

Customer Rating :  3/5

3 Star Rating   

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Loved the approach to this airport. Runway is built into the sea meaning an incredibly low approach with a 180 degree turn as you come in to land. Airport itself is small and obviously only handles holiday or local flights. Facilities reasonable and nice to be able to go to the roof to watch the landings and take offs. With only half a dozen flights at a time, the terminal gets very full and a bit chaotic.


FUNCHAL AIRPORT review : 31 August 2009 by J Mayo

Customer Rating : 4/5

4 Star Rating

If you hit this airport on a quiet time, you will have a great experience. Very civilised and you might be able to walk to your plane. There is a viewing area on the third floor and a pretty duty free shopping area (but prices higher than in town). However, if its busy it can get quite chaotic, especially at the security area - long queues, hassled irritated staff and nobody seemingly looking after the customers (us!). Although mostly you can walk to your plane (they park right at the boarding gates), last time I was there, they insisted on loading everybody in buses (like cattle) to drive not more than ten metres to the waiting plane!


FUNCHAL AIRPORT review : 6 April 2009 : by J Leong

Customer Rating : 2/5

2 Star Rating

Upon arrival, we discovered that they have now several lines for new biometric passports but only 2 lines to queue for ordinary passports. Unfortunately, to date the majority of the passengers still have the latter, so we found the ordinary passport queues were extremely long while the biometric passport section was almost empty! On departure, we realised Funchal airport has a procedure where you first go through the queue for security check, then, you get into the departure hall, and just before boarding, you are expected to queue yet again for passport control. The main departure hall has no toilets and if you wish to visit them, you have to go up to the next floor. There are some retail shops including a very large one which emblazoned its shop front signs with the words "Duty Free". We asked one of the shop keepers about it and she said the goods are "duty paid". So why put the sign as "Duty Free", I asked? She just shrugged her shoulders! What is more, many of the items are quite expensive . I feel such kind of "questionable" practice gives Tourism in Madeira a bad name, and I hope the proper authorities will read this and do something about it. Duty Free should mean Duty Free. Otherwise, it is not honest (at least, not in my books).


FUNCHAL AIRPORT review : 23 February 2009 : by D Freitas

Customer Rating : 5/5

5 Star Rating

Madeira (Funchal) is a pleasant smallish airport. Excellent modern and clean airport. We used the airport on Thursdays, a so called 'British' day with approximately 20 UK charters arriving and departing. Doesn't seem to suffer overcrowding as everything seems to work just great. The baggage reclaim is just about adequate and the check-in area is quite nice. Great airport, friendliest security staff I have ever come across.


Funchal Airport by Eric Cooper

4 February 2008   Customer Rating : 1 Star Rating

We spent two hours queuing to get through security and then through passport control. It was the most chaotic airport ever. No one seemed to have any thought for passenger comfort and young and old were treated with the same disregard. Lots of staff with clip boards doing nothing and very hostile none smiling personal at the passport control desks. The person in charge of this shambles should be made to join the queues and experience first hand the ridiculous system over which he or she presides. A beautiful Island, lovely holiday except for Funchal Airport.

Funchal Airport by T Regan

4 February 2008   Customer Rating : 1 Star Rating

We use Funchal airport four times per year and have generally been happy, however, on Monday 28 January this illusion was shattered! Chaos reigned throughout the airport as the queue for Passport Control was occupying most of the departure floor. The problem appeared to be the lack of staff to inform the departing passengers and control the queues, which were totally disorganised and giving a very bad impression of Funchal Airport. Many people were complaining that this was the first and last time they would visit the island. There seemed to be about four planes boarding at the same time. The whole experience was very stressful. The quality rating below reflects this visit and not our normal experience.

Funchal Airport by Simon Rickman

24 January 2008   Customer Rating : 5 Star Rating

Spotless, efficient and friendly staff. Check in smooth and efficient, lounge was comfy and has a great view overlooking the sea.


Funchal Airport by R Hopkins

14 June 2007   Customer Rating : 5 Star Rating

Excellent little airport, spotlessly clean. Previously experienced delay at security (Aug. 06) had been completely resolved. Boarding is almost scarey-quick! It is easy to miss the huge restaurant and cafe on the floor above departures. We didn't notice a sign, but went looking. Prices are good, but most people seem not to know they're there!

Funchal Airport by Simon Channon

28 May 2007   Customer Rating : 5 Star Rating

Steps and buses awaiting the plane; whisked through passport control; luggage there within 20 minutes. Reasonably priced food and drink in the airy terminal while awaiting boarding our return flight. Totally hassle- free - why can't we do this in England?

Funchal Airport by Brian Hill

24 May 2007   Customer Rating : 4 Star Rating

I'd almost forgotten such airports existed, a pleasure to use including the outdoor viewing terrace with a great view of the ramp. Shame about the security staff who were obviously having a bad day.

Funchal Airport by John Wild

24 March 2007   Customer Rating : n/a

We are just back from a fine week in Madeira. The airport - hugely improved over recent years - is a complete pleasure to use. The aircraft captain was very complimentary about the fast, efficient turn-around of the aircraft which got us home on schedule, despite some strong headwinds.

Funchal Airport by David Newman

27 November 2006

This is a really pleasant airport. Spotlessly clean and a credit to the staff. Restaurant prices are very good for an airport and the fare is of a more than reasonable standard.

Funchal Airport by M Stocks

24 May 2006

I can only concur with the previous comments as regards the airport - in our case the holiday company that we had gone to Maderia with transferred all their clients to a luxury Hotel in Funchal at the outset, so we only spent a short time at the Airport in both directions. The Maderians are very proud of their tiny airport, and quite rightly so - however, the dramatic landings and take off can not be over emphasised. But despite the above we can not wait to return to what can only be described as paradise!

Funchal Airport by Simon Marsden

24 August 2005

Facilities are clean, staff helpful and friendly. Unsure as to why passports are checked so thouroghly on the way out, guess it's the times we live in. Superb large play area for the children and a viewing terrace to die for. A fantastic view of planes taking off and landing. I'm sure if things got busy and the weather bad and delays ensued things might go pear shaped. I could think of worst airports around the world this could happen!

Funchal Airport by Brian Leary

4 June 2005

Used Funchal on 3 occasions now. Flights being held up due to all baggage being x-ray'd-- May 2005. One suitcase was opened without my knowledge and loaded as such. Very angry about that. Poor P/A system is not very clear and the info screens all blank---? If I was a single traveller I would have been lost. Held on runway while pilot requested removal of seagulls prior to take off. Should really be observed by the tower.

Funchal Airport by Denise Rees

16 February 2005

Was held up at Funchal airport 14th.Feb 2005. Flights out impossible due to adverse weather conditions. Airport staff amazingly efficient, everywhere kept clean and cafe and restaurant worked hard to keep large numbers of waiting passengers happy. When it became evident that all flights in and out would have to be cancelled all passengers transported to overnight accommodation (in my case a 5* resort) where we were made very welcome and given dinner/ breakfast and generally cared for. If this has to happen to you pray that it happens in Madeira!

Funchal Airport by S Ross

10 October 2004

A dramatic runway for take offs and landings! Very clean and efficient airport - arrived, through security and luggage collected and en route into Funchal itself in less than 20 mins. and the return flight check in was very efficient. small airport and limited facilities when leaving but no problems whatsoever

Funchal Airport by Carl Jackson

13 August 2004

Flew out of Funchal recently to LHR: one EU country to another. Boarding time was given as 1140 for a 1210 departure. There was just one immigration official carefully scrutinising "all" passengers' passports before we reached the departure gate. The queue, which had formed at 11.35, had to be seen to be believed. I cleared the immigration desk at 1210, the queue still trailing behind me. "Don't think we'll be leaving on time" was the comment heard from the passenger behind me with a resigned expression on his face. I understand the need for scrutiny on arrival on the island, but is it necessary on leaving? And for passengers with EU passports going to another EU country? Nice airport, but efficiency of passenger handling on this occasion was poor.

Funchal Airport by Adam Datta

19 July 2004

Flew to Funchal in November 2003 with GB Airways. I must admit that Funchal has definitely the best small international airport in the world. From the moment you land to Madeira as a tourist to the time you return home, the airport is exceptionally beautiful in every way possible. Apart the from the dramatic landings and take offs from the airport's runway, only perhaps overtaken by that old Hong Kong Kai Tak, Funchal airport is set in a very scenic location and looks rather unique from miles away. OK, the airport facilities are obviously very simple inside compared to large Dubai or Changi for example, but Funchal airport is very clean with friendly and efficient staff, whether they are check-in agents, catering assistants, immigration officers, or even security guards. There is one restaurant / bar in the landside plus another one in the airside and food / drink are excellent value for money. Both restaurants have fair size roof terraces which would really please those aviation enthusiasts. How many international airports do you now have with good value restaurants and viewing terraces these days? Anybody flying in and out of Funchal airport in my opinion will not regret the experience all.










 


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