Florence Airport Passenger Reviews and Florence Airport Customer opinions
Florence Airport customer review : 22 April 2013 by Alan Mackenzie (Denmark)|
Rating : 9/10
Florence airport has recently moved the ground floor check-in desks to the first floor, which is completely
revamped. Some good leather seating is provided in nice airy surroundings. However, the 3 check-in monitors
are very small and concentrated along one small area, thus meaning passengers must walk up to view them.
The disadvantage of these monitors (at the time we were there) is they only show the major airlines desk
numbers, several scheduled flights remained without desk numbers, including our Vueling flight. It was only
when we asked an employee that we discovered the desks for our flight. Even after we had checked in no
desk numbers were shown on the screens. Security was quick and trouble-free. Prices in the duty free area
were just outrageous, higher than in the city. Plenty of seating at the departure gates.
Florence Airport customer review : 16 August 2010 by B de Carro (France)
Customer Rating : 1/5
A compact and efficient airport but very with very unpleasant security. Was departing for
Paris with a ceramic bowl in my hand luggage. Air France confirmed it was within weight and
size limits to take onboard but very unpleasant security staff regarded it as a safety risk
('One could hit someone with it'). Had to make quite a scene (still embarrassed for it) to
finally have the Security Officer to check with the AF pilot that did not think it was any
security issue. Totally ridiculous argument from the Florence Security team claiming ceramic
articles are forbidden in hand luggage everywhere but guess it also involved a certain degree
of Italian pride.
Florence Airport customer review : 6 May 2010 by Pawel Litwinski (Poland)
Customer Rating : 4/5
Very small regional airport which is undergoing an expansion program, so be prepared for
building works. Check in chaotic, no priority for frequent travellers. Limited amount of
shops, but well stocked. Our flight was delayed but ground staff did their best keeping us
informed about the flight status.
FLORENCE AIRPORT customer review : 9 October 2009 : by A Dron
Customer Rating : 3/5
A small airport with limited facilities, but not unpleasant. The landside arrivals area is
tiny and, with shops just a couple of metres away from the barrier guarding the door from
baggage reclaim, it can get very congested. Baggage reclaim is reasonably swift. The
departures area is adequate in size and our check-in experience has always been pretty
efficient. The first floor duty-free shopping area has recently seen several new outlets
opened, and the selection of downstairs duty-free shops also seems to have improved over
recent months - the shop selling sweaters and shirts is particularly reasonable price-wise,
although you have to buy a batch of shirts ('4 for 100 Euros') rather than individually.
Airside snackbar reasonably priced, with a good view over the apron. Gate areas are rather
cramped, but no more so than many regional airports. My wife and I have used the airport three
times in the past year and the experience has always been fairly painless.
Florence Airport customer review by Alan Mackenzie
23 April 2008 Customer Rating :
Aeroporto di Firenze is a very compact. The first thing you notice is how clean & bright it is. The
airport has recently undergone a slight expansion. The original check in on the left-hand side has
about 10 desks, and there are a further 4/5 check in desks on the first floor. The cafés on the
ground and first floor are reasonably priced, clean, and you get a good view of the airport &
aircraft from the panoramic windows on the upper one. The departure lounge is fairly small but with
plenty of seating. It is a very quiet, unhurried environment - most pleasant. The only slight
drawback is the TV monitors which show a very limited list of arrivals/departures. Also do be
careful with the duty free shop on the first floor, it's a very expensive with a small range of
items. There is a much better one on the departure ground floor.
Florence Airport customer review by Paul Wilson
20 September 2007 Customer Rating :
Flight delayed due to apparently strong cross winds. No information on TV screens about this - just a
lot of talk and very upset passengers. Airport opened at 1830hours for flights, so was able to catch
my flight and only 1 hour late. Security a joke. Was travelling with a poster, but had the poster
container taken off me due to being on a London flight! Other people I was travelling with had
posters and tube of the exact same size but they were allowed to go through without an problems.
Florence is a small airport - don't expect much. They use buses to transport passengers from the
terminal to the plane.
Florence Airport customer review by Gabe Boisvert
28 July 2005 Customer Rating : n/a
FLR is a very small airport- I believe the smallest I have ever been to.
The LH check in was nice and relatively helpful, especially as I had
changed my ticket, although they refused to check me in
for my flight to O'hare. The bar was reasonably priced but a pain to
use. The departures lounge was tiny, with 5 gates for Schengen flights
and one for International flights. They made us take a
bus to the plane despite the fact that you could see it from the airport
- it would have been quicker, and better exercise, to just walk to the
plane. All in all, an iffy airport.
Florence Airport review by Daniel Mori
Amerigo Vespucci airport (FLR) is an inadequate facility.
The first thing you'll notice about this airport is the landing. The runway(s) is short and a steep
hill to the north of it greatly influences air traffic.
Every time the wind allows it, runway 5 is used for landing, but when runway 23 is used the approach
is complicated and forces a tight base leg (to avoid the hill): plenty of "go arounds" occur.
The preferred takeoff runway is 23. The main problem, though, is the inadequacy of taxiways: no
taxiway is present on the northern end of the runway (23 side) so all plains landing on 5 and taking
off on 23 are forced to reach the distant end and perform a "backtrack". As a consequence, aircraft
take a long time to clear the runway after landing on 5; and have to occupy the runway for a while
on takeoff from 23. At peak hours, this is a cause for delays.
The terminals (departure and arrivals) are both small. Most flights are bound to and from major
European hubs for connections (CDG, FRA, MUC, BRU) and tend to all leave and arrive at the same
time. The terminals are therefore often crowded and inadequate. Little shopping can be done, the
only food you can get is a very expensive bar in the departure terminal (2nd floor) and a lousy
restaurant in the arrivals terminal.
Because most flights are connecting from hubs, luggage loss is a common case: the Lost Luggage
Service Window is understaffed. Expect delays.
Customs aren't a major issue. A pair of police officers stand at the exit from the baggage claim
area and stop passengers arriving from outside the EU (identified by the luggage slip). Those
passangers have already cleared customs at the European hub they have connected in, and these
officers only ask for things to declare. They rarely ask/want anything beyond that.
If you experience any problems submitting comments on the above link, please use our general