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Fort Lauderdale Airport Passenger Reviews and Ft Lauderdale Airport Traveller Reports

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Fort Lauderdale Airport
5.3 out of 10  5.3 out of 10
41 reviews

 



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FORT LAUDERDALE AIRPORT customer review :  11 September 2014 by Wayne Perry    (UK)

Rating : 0/10

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Recommended

I think this Airport would be a brilliant set for Victor in 'One Foot in the Grave' I in fact found myself saying over and over again 'I don't believe it' and I didn't as this was the worst experience I have ever had. The USA have really got it so wrong, what a disorganised mess. Please try to avoid this airport it is awful. You go from one unnecessary queue to another. USA you really need to address this, you are in the 21st Century we all expect more, no not more queuing not more security checks not more cops, more service, a brighter and better airport where a human can breath.



FORT LAUDERDALE AIRPORT customer review :  7 September 2014 by K Prashar    (UK)

Rating : 2/10

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Recommended

After a long 8+ hours flight from London when you are feeling tired and drained of all energy, late at night the last thing you would want is to have a really bad airport experience. We had to stay on the plane for 1 hour doing nothing, as customs was full up, and there were no stairs available. When the stairs did finally arrive it took ages to get out of the plane as there were building works going on in T4 so we had to get shuttle buses to a different terminal. These buses were good (very cold) and the staff were quite nice, but then a dreadful thing happened as we neared the other terminal. The fire alarm went off! At 10pm when the kids are really tired that's the last thing you need. Hundreds of people had to evacuate the building and were standing around in random places outside. We waited in the shuttle bus for 1 hour+ so by the time we had the all clear (after the fire dept. checked the building, and everyone got put back into the correct place, we got into customs. A 3 hour queue at 10pm. Surely it would be a quieter time than normal? But no. The cabin crew went first, then the old ladies in wheelchairs, then disabled people and then us, (we don't have US passports so we couldn't use the automatic kiosks). We waited, and waited, and waited, until finally the slightly snappy customs officer got us all fingerprinted and checked. The staff were nice enough but it was extremely exhausting (we couldn't use electronics in the customs area), and it was hot and there was no water being offered, or water machines/vending machines to be seen. After the long wait, one of the baggage handlers had the bags ready for us. We got out of the old, smelly terminal, and entered an abyss of people smoking/shouting, loads of cars, traffic jams, and beeping horns. We got to the bus stop to the off site rental car centre and then our holiday really began.



FORT LAUDERDALE AIRPORT customer review :  2 September 2014 by W Beardsley    (UK)

Rating : 0/10

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Recommended

After a superb but long 9 hr flight from UK with Norwegian we were held on the aircraft 2 hrs before piling into immigration for another 2 glorious hours, this airport clearly cant cope and shouldn't give the airlines slots if they are unable to service the passengers, terrible blot on the US at the start of what's going to be a great holiday. We were on time and nobody seemed to know what was happening and how they were going get everybody in, when its so late at night and everybody is tired, this is no way to treat customers. And when we finally got through to pick the bags up there was another queue waiting for us and asking exactly the same questions the last official asked, he even had the audacity when we said we were here for 14 days to say well 13 now.



FORT LAUDERDALE AIRPORT customer review :  27 August 2014 by P Sharma    (USA)

Rating : 2/10

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Recommended

The airport is small in size and a real mess. I have never experienced such long waiting times in immigration at any airport in the US or abroad. If you are not a US citizen, you will have to wait for more than two hours just in the immigration line and you just can't do anything while you are standing there except staring at fellow passengers. Use of any electronic items like cell-phones or tablets is prohibited in that area. Remember, this happens after you are completely drained of all energy by traveling for 6 plus hours on an international flight. Even after collecting bags, it took me more than 20 min in line to get out of customs area. The only good thing I found was shorter security lines in terminal 3 but may be I was just lucky to go in at a slow time. There are no decent quality restaurants in terminal 3. The seating areas are okay. There is construction going on everywhere and the toilets are dirty.



FORT LAUDERDALE AIRPORT customer review :  27 August 2014 by J L Williams    (USA)

Rating : 0/10

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Recommended

This is the worst airport I have traveled through. Arrived on-time from an international flight and sat on the plane for 2 hours because immigrations/customs was full. Then stood in another 1 hour line trying to get through customs, and thankfully, I skipped a huge line because I have an American passport. The international line looked awful, they had to pass out water to people because they had been waiting for so long. Took me 4 hours to get through it all so obviously I missed my connection (as did the whole airport). It was a Wednesday night, not exactly a crazy time to travel. The people working at the airline counter said this happens every night because immigrations/customs is so slow/small and too many planes come in.



FORT LAUDERDALE AIRPORT customer review :  19 August 2014 by G Overton    (USA)

Rating : 0/10

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Recommended

"Breeze in, breeze out"..........Right. It took 5 hours to clear international arrivals, including sitting on the plane for an hour and a half as the immigration area could not hold anymore people. This has been and ongoing problem since the beginning of the year and is getting progressively worst. There appears to be nothing in place to address this problem, and definitely does not leave a good impression for first time visitors to the country.



FORT LAUDERDALE AIRPORT customer review :  1 August 2014 by Maribel Gendreau    (USA)

Rating : 3/10

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Recommended

Switching from F to E concourse was a mess. There are no clear signs as to where to go and a large group ended up outside and having to go through security again. This is not acceptable. The airport management needs to have enough signs to get passengers from one concourse to the other. So disappointing!



FORT LAUDERDALE AIRPORT customer review :  13 July 2014 by P Mellone    (USA)

Rating : 0/10

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Recommended

Disorganized mess. Security area is a free for all. Customs area if better organized and properly manned may one day reach the status of disorganized mess. No help from airline staff (Spirit) regarding luggage and connections. The US custom service was too busy helping foreign nationals make their connections which left them unable to help people with US passports. Yelling, screaming and lines that not even Disneyworld has seen. Brush up on your Spanish (its the language spoken). Asked a custom worker if this situation was unusual. "It's an everyday thing here".



FORT LAUDERDALE AIRPORT customer review :  16 April 2014 by L Fleming    (Canada)

Rating : 8/10

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Recommended

Arrived and departed through Terminal 2 earlier this month. Terminal 2 is small, but it has a nice compact design so you don't have to walk miles to get to anything. Food options are limited, but we were satisfied with what we had. Check in and security were both efficient, polite and professional. It could use more seating, but what Terminal couldn't? We were fortunate to be there during non-peak times, so there was no problem finding seating in the food area and again near our gate.



FORT LAUDERDALE AIRPORT customer review :  31 March 2014 by J Haymore    (USA)

Rating : 0/10

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Recommended

Fly out of somewhere else if possible. I live in Jacksonville FL and took a recent trip to Costa Rica. It was much cheaper to fly out of this airport and did not have to switch planes. So, I drove 5 hours. On departure the airport is old and overcrowded, not enough seats in the terminal. The airline was late arriving, which made things worse. However, this was nothing. Upon arrival on a Saturday at 12.30 pm from Costa Rica, the real fun starts. After debarkation, we waited about 20 minutes to go through a self serve customs kiosk, which scans your passport and takes your photo, then another 20 min having a live custom agent do the same thing, ok so still not too bad, then down to baggage, bags arrived quick, then after getting your bag, you have to again, go through customs and have your passport checked even though you have done this twice already. This line of several hundred people was wrapped all around baggage claim. They do not look through your bags, just checking your passport for the third time, it makes no sense oh, and there is an airport employee running around telling you not to use your cell phones in baggage claim or 500$ fine.



FORT LAUDERDALE AIRPORT customer review :  26 March 2014 by Lisa A Delorenzi    (USA)

Rating : 0/10

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Recommended

Worst airport experience in my 20 years of flying. Spirit Airlines particularly did a terrible job. The security line was out the door and wrapped around down the sidewalk. The employee's were rude and unhelpful. Sprit Airlines did not announce the boarding process, it was a free for all, and I paid extra to be boarded first in zone 1. I will never fly Spirit airlines to Ft. Lauderdale again.



FORT LAUDERDALE AIRPORT customer review :  25 February 2014 by Don Wilson    (Canada)

Rating : 0/10

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Recommended

This is probably not the worst airport in North America, but I haven't visited them all, so the jury is out. Terminal 2 is a disorganized mess for passengers. Check-in can't be accomplished more than a couple of hours before flight time and you sit with your baggage in the few seats available in the vicinity of a donut shop. After finally checking in, along with huge crowds, you shuffle through a convoluted security system and finally reach a cramped waiting room that's about one-third of the size it needs to be, populated by a bar/restaurant, and another eatery, neither of which is in any danger of approaching culinary adequacy. Through it all, the people on staff are very friendly, though how they can maintain that attitude working in such a dump is beyond me. However, they really should be commended.



FORT LAUDERDALE AIRPORT customer review :  22 February 2014 by P Hatch    (USA)

Rating : 3/10

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Recommended

Security was a nightmare. Queue went outdoors. No electrical for charging electronics. February 21, 2014.



FORT LAUDERDALE AIRPORT customer review :  7 February 2014 by J Fox    (USA)

Rating : 2/10

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Recommended

I had a bad experience at the Fort Lauderdale airport (in the US Air terminal E) this morning. It would be nice to be treated nicely at their shops. At one shop, I purchased something, and because there was no register display, and because the shop employee mumbled, I asked her to repeat the price. She did, but in a very rude tone of voice. Similarly, I went to "Key West Coffee" to get a cup of coffee, and the employee did not say a word to me. When I told her the coffee run was empty, she also didn't utter a word. It would be nice to be treated with a slight bit of respect. Just leaves a bad taste in my mouth about the Lauderdale airport, and in particular the US Airways wing.



FORT LAUDERDALE AIRPORT customer review :  31 December 2013 by S Smith    (USA)

Rating : 2/10

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Recommended

It was cheaper to fly here than Miami, so I chose it. Leaving after arriving was easy. The "in terminal" car rentals are all actually a bus ride away. I should have chosen the off site cheaper rental, which would have been the same hassle to get to. The return was when I noticed how much I don't like the airport. There is the car rental return and then bus ride to the terminals. They are not interconnected. This was a problem for the club. I arrived far too early (to account for the car return) and expected to spend my time in the UA club, however, my flight was out of a terminal with no clubs and it is not possible to go to another terminal, since you're only allowed in with a flight coupon for that terminal. I ended up waiting 3+ hours in a crowded, loud, old airport with minimal to no amenities. The bathrooms are tiny with lines, there is one small bar/restaurant with only self service and mostly stand up tables. There are some snack vendors. There are not enough outlets for all that need to plug in. I would go to Miami next time even if my destination was closer to FLL. I am glad to see they are renovating and remodelling the airport. Perhaps that will help.



FORT LAUDERDALE AIRPORT customer review :  21 May 2013 by C Cooper    (USA)

Rating : 3/10

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Recommended

This airport is dirty, over crowded. The biggest problem to me was the total absence of family bathrooms after we went through security. We had a long wait, as we had left a cruise ship. I travel in a wheelchair and sometimes need help in the restroom if the floor is wet, or it is poorly arranged. Luckily a nice traveler overheard my husband ask for a female staff to help me, and she offered to go with me with the staff person never showed up. Many people were in this airport in wheelchairs or with small children. There is remodelling in process, so hopefully this problem is being addressed.



FORT LAUDERDALE AIRPORT customer review :  13 March 2013 by Steven Dratler    (USA)

Rating : 3/10

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Recommended

This airport needs a lot of upgrades. I flew here from Houston in the summer of 2012 on United and was disappointed. We came 2 hours before our flight and ended up sitting for 1.5 hours in the dull cramped up concourse with absolutely nothing to do. There is about 4 food options in the concourse in terminal 1. I would not recommend this airport for many reasons. It is very dull and crowded with nothing to do.



FORT LAUDERDALE AIRPORT customer review :  15 January 2013 by D Nicholas    (USA)

Rating : 0/10

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Recommended

This international airport is growing fast, and is very crowded and under construction. The lines at US customs are very long. Our party had 1.5 hrs to make a 7.05 am. connection but missed it due to the slow customs process which had only 3 officers for US citizens. One other employee seemed to enjoy telling passengers who asked if anything could be done to help them make their connections, 'Probably not'. Finally he called out 2 or 3 connecting flights, but only a handful got to the front of the line. The current state of affairs makes a strong case for an upgrade to Global Entry expedited clearance. If you don't travel often enough to justify the premium, avoid this point of entry.



FORT LAUDERDALE AIRPORT customer review :  15 November 2012 by E Castano    (USA)

Rating : 0/10

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Recommended

Spirit gates are old, dirty, congested and lack any comfort. Customs/immigration is a "keystone cop" operation. Security is cramped, outdated and lacks customer service.



FORT LAUDERDALE AIRPORT customer review :  11 September 2012 by J Tangle    (USA)

Rating : 2/10

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Recommended

I've never been in such a dirty airport with very little facilities. The air was thick and things didn't seem to circulate properly. The ceilings are very low for a place where hundreds of people are breathing, walking and causing friction in the pathways. The gate we stayed at had minimal facilities between convenient store/food areas. I would absolutely not recommend this for transit, and am actually recommending people not to go here if they can help it.



FORT LAUDERDALE AIRPORT customer review :  20 August 2012 by H Weidle    (USA)

Rating : 1/10

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Recommended

I have traveled all over the world and come into the US in almost every entry point and never have I had to wait over 2 hours to go though customs. What an embarrassment that they can not get US citizens in to their own country with competence. The line for visitors was less than an hour. There we're children screaming and crying. Not a single announcement about delays or the time it was taking.



FORT LAUDERDALE AIRPORT customer review :  24 April 2012 by J Segal    (USA)

Rating : 8/10

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Recommended

Terminal 3 arrival and departure. Easy enough to get to consolidated car rental facility. Easy return as well as well marked for each car company. Security a breeze (late afternoon departure) with many open lanes. Be warned, there is little in the concourse (US Air/American), so bring anything you need. Seating areas were fine, but limited eating and areas with snacks and only 1 bathroom for the entire concourse.



FORT LAUDERDALE AIRPORT customer review :  24 March 2012 by Martin Doyle    (Canada)

Rating : 4/10

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Recommended

Arrival is painless, but departing is the complete opposite. Very cramped check-in area and security is an absolute disaster. If you arrive before 10.00 am, they only have two security desks open, despite the hundreds of people lined up to get to their departure gates. Air side there are very few amenities. Overall not a great experience.



FORT LAUDERDALE AIRPORT customer review :  13 February 2012 by R Alexander    (USA)

Rating : 5/10

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Recommended

Though FLL provides an easier outlet for Miami traffic, this airport could use some improvement. Firstly, the gate areas are slightly unkempt, and rather cramped for the amount of people who travel through here. The shops are unspectacular, and there aren't that many of them. Security took far longer than it needed too, and I found the procedure uncomfortable (I prefer the conventional box method). Next time, I'm flying into MIA, even if it's seemingly worse.



Fort Lauderdale Airport customer review :  1 June 2011 by E Mabley (USA)

Customer Rating :  4/5

4 Star Rating   

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FLL provides a much more efficient, easier and mostly cheaper alternative to Miami International. Signage to/from the airport is very good, the terminal (while quite busy) is much easier to navigate than MIA and the rental car facility is a short walk across the terminal by covered walkway. Dining and business facilities in Terminal 1 are very basic but adequate. The terminal wasn't the cleanest, but no worse than most U.S. airports. The TSA checkpoint moved very quickly considering it was a holiday weekend.


Fort Lauderdale Airport customer review :  5 March 2011 by R Muratovic (USA)

Customer Rating :  4/5

4 Star Rating   

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I have flown from Fort Lauderdale a few times. Mostly no complaints, nice and clean airport. Easy signs to follow along with a great choice of restaurants. The Delta Terminal (Terminal 2) has a great variety of restaurants in the great area as well. However, I am not satisfied with Terminal 4. There are not enough seats in the gate area, a lot of people were sitting on the floor or standing up. There is no variety of restaurants or nice lounges to have a drink in this terminal unlike terminal 2 and 3.


Fort Lauderdale Airport customer review :  3 February 2011 by Cristiano Miro (USA)

Customer Rating :  5/5

5 Star Rating   

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Living only 7 miles from the airport terminal, FLL is extremely convenient to me. Fares are sometimes lower than from Miami and the airport is much smaller than MIA. Facilities are simple but beautiful, reminding at all times that you are in south Florida. TSA agents are generally courteous and professional and lines for security are never too long. Also, there is good dining choices all around.


Fort Lauderdale Airport customer review : 3 June 2010 by D Pomeroy

Customer Rating : 4/5

4 Star Rating

Our first time using FLL and found baggage delivery quick and efficient. As we arrived at the terminal with the rental car convenient although a bit of a walk compared with say Tampa. Good signage for returning rental cars. Line up for security quiet long mid afternoon.


Fort Lauderdale Airport by A Quijana

2 September 2009   Customer Rating : 1 Star Rating

I used FLL for the first time as a local driving up from Miami. The signage into the airport is beyond confusing. Within a few hundred feet of exiting I 595 you are confronted with poorly designed overhead signs pointing to hourly, daily, extended and economy parking; $15 a day parking; $36 a day parking; the Hibiscus Garage; the Mimosa (?) Garage; rental car return; arrivals; departures and Terminals 1,2,3 and 4 (with airlines listed). One driver was so confused he (recklessly) stopped his car in a middle lane to interpret the signs. In my case I somehow ended up in the $36 garage (I had wanted $15) and had to exit. Cashier said people do that all the time. I then had to go completely around the airport and re-enter and this time missed ALL of the parking. Another go round and got to the right garage, but each level has confusing signs and booms restricting access to each. Make a mistake and the boom does not open and you can't back up due to traffic - and there are two near-impossible-to-read sets of overhead signage in the garage: one for pedestrians (exit, to terminal 1,2,3,4, etc) and for cars (to level 6, to Hibiscus, etc). The garage itself has tiny, narrow spaces. You almost need a sliding door mini-van to get out. Then I was challenged to find my way to the terminal. There is a bus and / or tram promised, but the signs peter out before you can find a "stop" and here are no obvious bus stops. I ended up following color coded, very faded lines painted on the concrete through ten or fifteen turns and 100 to 150 meters to get to terminal 4. Returning at 10 PM I encountered different unmarked bus stops for different lots (economy versus daily lots) with a mishmash of signs on the busses for the Hibiscus Garage, Economy parking and Rental cars. Actually got on the wrong bus and had to get off a few meters later. (No announcement on the bus - you have to ask). Ended up having to get to the garage via the rental car building and then found that the location I had written down did not correspond to the actual location of the car. (Depending on how you exit the garages, you can write down the wrong location). Another 15 minutes searching for the car in sauna-like heat and humidity. All in all a completely confusing and frustrating experience for locals driving in who do not use the airport on a regular basis.

Fort Lauderdale Airport by W Pohlmann

12 August 2009   Customer Rating : 2 Star Rating

Flew recently to FLL. Worst Immigration line I have done in my entire life. 14 officers (for visitors) were supposed to be working and there were just 3 checking us, while the whole 10 officers were checking the US citizens. There was a system rundown so it made the delay even worse. We were in a queue for 3 hours! no priorities for little children nor old aged people. I can't say anything about baggage claim because once we could step out of customs we saw our suitcases almost being delivered to the "lost baggage office". Departure was a mess. They changed our gate twice and terminal 4 was really small to handle all those pax.

Fort Lauderdale Airport by J Segal

15 February 2008   Customer Rating : 3 Star Rating

Used FLL this past weekend on USAir. Easy to use facility, but definitely needs some work. Signage needs to be improved-not a single direction sign as you deplane, requiring all to look both ways to determine which way to exit the terminal. Rental car facility is all in one location whcih is nice, but can be confusing as to where to go. Return midday Tuesday, only about 15 minutes at security. Beware-there is extremely limited dining/shopping options air side.

Fort Lauderdale Airport by Mark Baughman

12 February 2008   Customer Rating : 1 Star Rating

FLL has been renovated / expanded and seems quite new. Given that, it is really hard to understand what they were thinking when they designed this airport. There are 3 predominant types of users: people with families going on vacation, people who speak little or no English and the elderly. Given that fact, one marvels at how disorienting, poorly organized and poorly signed this airport is. Terminal 1 has high volume cattle car carriers Southwest and JetBlue and there is hardly enough space for the lines at the ticket counters, the lines at security and the lines at the small eating places. TSA seems to have been trained to stop terrorism by confusing and confounding passengers. There were different rules about what to take off or take out as you're going through the machines in different lines, and each line had someone shouting conflicting commands. In one, you left your shoes on before going through one machine, then took them off. The rental car center seems well organized. But finding it unless you arrived at Terminal 1 requires GPS and a 10-minute briefing upon arrival. One can wander the big parking garage for what seems to be an eternity. Best example of how this airport works is how one gets to the garage from the rental counter.: There are two pair of doors. You can see the parking garage, which is outside of the building, through the glass in the doors. One pair has the word "Enter" written in bold, the other has "Exit." Above the door that reads, "Enter" is a bright emergency sign that reads "Exit." Since they both have automatic operators, you can only use one. This must provide FFL staff hours of amusement watching septegenarians try to figure out which door won't knock them over. I want to meet the person who thinks this stuff up and smack some sense into him (or her). (The correct answer is that you must exit through the door that says "Enter.")


Fort Lauderdale Airport by C Wright

8 January 2008   Customer Rating : 2 Star Rating

Terminal I at Fort Lauderdale is the worse I have recently experienced. The catering facilities were at best described as basic and totally inadequate for the post New Year volume. The airline information was inadequate. Clearly not an airport to enter until the flight is due to board.

Fort Lauderdale Airport by Jeanie Schneider

26 February 2007   Customer Rating : n/a

Used FLL on 2/10/07 and again 2/17/07. Inbound wasn't bad - I got a kick out of the decor in the baggage claim area, as well as the use of music instead of an alarm before the conveyor belt started up. However, on the return trip, I also found that the employees are rude, as well as quite a few of the passengers.

Fort Lauderdale Airport  by David Guenthner

5 April 2005

I flew out of Terminal 1 over Easter. Layout was a little unfamiliar, as the concourse level was sandwiched in between ticketing (top) and baggage claim (bottom). Baggage claim was efficient. Security at the passenger pickup area was unbelievably obnoxious. Checkpoint lines were long but not LAX long. The concourses were clean, but my main issue is the lack of electrical outlets to plug in a laptop. I ended up looking all over the end of the concourse and finally found one at an adjacent gate.

 

Fort Lauderdale Airport  by Michael Rodriguez

15 February 2005

Fort Lauderdale, terrible! First of all most of the food, restaurants are outside of security so you cannot sit down and enjoy a meal and then sit in an hour of security lines. (lines have stretched all the way outside the terminal!) The airport is dirty and the staff is not very friendly. Parking is ridiculous to where there isn't any available near the terminal, it seriously is a 30 minute walk to terminal 3 and 4, never saw a tram! I would avoid this airport and fly out of MIA.

 

Fort Lauderdale Airport  by Johnathan Quint

26 July 2004

Fort Lauderdale is indeed still the best alternative to MIA, however after a year I would have expected some better upgrades as far as security checkpoints go. I know there is limited space, but especially in the older terminals (2, 3) something should be done so there are more than four scanners operating at best. Completely uncalled for, especially at peak hours when lines move clear out into ticketing.

 

Fort Lauderdale Airport  by Norman Clark

9 May 2004

Fort Lauderdale is a good alternative to MIA. It is as convenient for most destinations in south Florida, and it avoids the ghastly traffic in Miami. Parking is convenient and adequate Although the new terminal is a vast improvement, the older terminal facilities are often overcrowded and can be confusing. The baggage service and security lines can be very long and very slow, especially on Fridays and Saturdays when cruise ship passengers are arriving and departing.

 

Fort Lauderdale Airport  by Jonathan Quint

15 April 2004

Flew out of the new Terminal 1. Was quite impressed with this facility, having seen it under construction for quite some time. I was slightly disappointed at the layout though. Very confusing setup for trying to locate ticketing (second level) and baggage claim (first level). Would highly suggest some better signage. Sadly, baggage claim still had that horrible sounding alarm. Wish they'd go to a traditional alert tone vs that music.

 

Fort Lauderdale Airport  by Adam Rappaport

1 August 2003

Flew into and from new terminal one (on Continental, but terminal services NW, Southwest and JetBlue) - so much easier than Miami!  Nice sit-down restaurant. Terminal is very open and tropical in feeling. If you are flying within the US, this is much the better alternative. The one problem is that there was a line for security.





 


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