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Rome Fiumicino Airport
2.0 Star Rating: Poor
151 reviews

 



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Rome Fiumicino Airport customer review :  31 October 2014 by B Eagles    (Australia)

Rating : 2/10

Queuing

Cleanliness

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Recommended

I will look to avoid this airport to enter Italy unless the immigration section for non EU passports is sorted out. No lines and not enough immigration officers for an airport of this size and capacity - just crowds of angry, stressed people pushing. At one point some passengers started yelling because some officers vacated their desks. People were upset because they were going to miss their flight. A staff member said it was nothing to do with her - it was a police matter. There appeared to be no concern or care for passengers whatsoever - it was a like a big joke to the staff. Eventually the officers started mass processing - in my case I was waved through and not stamped out. On the upside I found the food and beverages available in the airport to be of a good standard and reasonably priced.



Rome Fiumicino Airport customer review :  28 October 2014 by Ken Beard    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We arrived at Rome Airport on September 19th 2014 and spent 2 hours trying to get through immigration. Only three windows were open for non EU passport holders and this number remained constant despite the build up of a massive crowd. Non EU passport holders breezed through with two gates open and no queue. I have experienced difficulties in a number of airports but nothing as dysfunctional as this. There ws not even a proper queue, just a seething mass of people pushing to get out. I would not have wanted to be elderly, infirm or looking after children. Despite the presence of numerous uniformed officials carrying clip boards not one seemed capable or recognising the problem and doing something about it. Next trip to Europe will not be via Rome Airport.



Rome Fiumicino Airport customer review :  21 October 2014 by Zachary Ho    (Singapore)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I do not know whether we had luck or the airport had significantly improved their service in the manner of queuing and tax refund. We had arrived at the airport, T3 to be exact, 4 hours before our flight, knowing there were issues highlighted by the previous reviews. After checking in, we headed straight to the tax refund where the line although long, move quickly, and we were done in 15 minutes. Security was fine and we reached immigration. We entered a huge and long line for passport clearance and staff do separate the line between EU and non EU. Queuing was not long though it was for a stamp on the passport. Shops were the usual and the satellite G although crowded and lacking seating, was adequate and clean.



Rome Fiumicino Airport customer review :  1 October 2014 by R Mitchell    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Leave lots of time for your non-EU departure. On September 26, 2014 we were in a cattle herd of hundreds of people in a crush of people to receive a useless look at our passports by one of the 2 officials who were at the end of a 2 hour wait. We were thrilled to leave FCO on what will be our final trip there. No help from anyone and no police visible even when people started yelling and pushing.



Rome Fiumicino Airport customer review :  29 September 2014 by Ian Fraser    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Leeds to Rome return. On landing it took 30 minutes to taxi to the gate and then a further 60 minutes for our bags to arrive. There was no information above the individual belts as to the bags arriving and we had to search round for a board showing all arriving flights and which belt the luggage going too. Customs queue was just a massive queue, before we realized that E.U. passengers could go to a separate gate, we then found that before this gate were all the bio-metric passport readers, no queues at all to use these machines. Straight out to the taxi rank, no queues, marshall directed us immediately to a waiting taxi. Leaving, no queues at booking in desk of Jet2, 3 desks open even, though 150 minutes to flight time. Given gate number by girl on the desk. Security great, vast number of x-ray machines in use, were directed to one with only one other person in queue, empty trays came down on conveyor belt, filled and through in a minute. Passport control again an issue of finding E.U. gate and bio- metric reader, once found walked straight through no queue. You exit in to a large retail area (H zone), as usual there were very few seats and the departure gates, dont airports realise old and disabled people need to sit down. A bottle of chilled water only 2.10 a new low for airports recently. Toilets were being cleaned when I used, the lady cleaner had no issues cleaning whilst we used the facilities, certainly very clean and water started as soon as I approached the urinal, so in good condition.



Rome Fiumicino Airport customer review :  29 September 2014 by N Burkoski    (Canada)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Departed from airport on Sept 20 2014 for flight to Toronto with short layover in London (Heathrow) on British Airways. Although check-in process was fairly smooth, BA "lost" one of my checked baggage (last scanned in Rome). Transportation via tram in airport was also fairly smooth. Total chaos as gate as there was no queuing. Went down jet-way to be transported to plane by bus. Numerous stairs encountered with no elevator option. It was not too bad for us but numerous elderly had difficulty transitioning stairs. Shuttle bus packed and with no air conditioning made for an unpleasant experience. Had to transition stairs again to board aircraft which was also difficult for some. Aircraft was Boeing 737, not a smaller regional aircraft so why the aircraft could not depart from gate is a mystery. Airport (Terminal 3) was reasonably clean however, overall a poor experience.



Rome Fiumicino Airport customer review :  2 September 2014 by Nade Day    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We had a 9 hr layover flight in Rome, so we tried to make the best of it. Turns out, that would be pretty hard to do. Firstly, the bathrooms were disgusting. They smelled strong of urine and were just messy and filthy. When I entered the bathroom, there was a strong scent of cigarette smoke. Turns out, the cleaning lady was sitting in the utility closet smoking despite there being a no smoking sign. Secondly, staff at the airport were very rude. They do not look you in the eye when talking to you and they give you short, snotty answers. They weren't helpful at all. As with all airports, the food was very overpriced.



Rome Fiumicino Airport customer review :  4 August 2014 by D Olteanu    (Hong Kong)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I am a frequent traveller and have been through some bad airports in Asia and the Americas but this airport is the main one in the capital city of the 4th largest European economy and it is as bad as it gets. The ugly and dirty terminals don't bother me so much but what amazes me is the sheer level of incompetence in the management of the passenger flow. Boarding a flight in Rome and immigration queues are controlled by the crowds, there is no guidance and no one from the airlines helping, it is a kind of first come first served or who pushes more gets in first. I was yesterday in the immigration queues with about 100 people and even though there were supposed to be EU and non EU queues, people were moving in and out in between them, jumping, shoving, pushing trying to get information, there was no staff present, no appropriate signage and to add insult to injury the passport control only spoke Italian. Boarding the flight was similar, no delay announcement, staff could not be bothered to answer questions or help, no family priority, no upgrades possible as staff would not talk. I love Rome and I would like to get back there but I think this airport needs some actual professional management. Unbelievable as it may sounds it is probably the worst airport I have been in Europe, and I have travelled rather deep into Eastern Europe. In fact, the only positive thing I can say about Fiumicino is that it makes CDG look good.



Rome Fiumicino Airport customer review :  7 July 2014 by Gatos Spyros    (Greece)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

The airport itself is ok, with a good number of shops, clean, security staff just doing their job and very clean toilets. The only drawback is the terrible baggage delivery system. The waiting time is over an hour at least.



Rome Fiumicino Airport customer review :  21 June 2014 by C Granzarolo    (Italy)

Rating : 7/10

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Cleanliness

Facilities

Recommended

I usually transit through this airport several times a year and I noticed that it's constantly improving in services like new restrooms, shops and restaurants. There are a lot of screens and signs that help you to move through the terminals. Sometimes you may encounter long queues at the immigration control but nothing different from other airports. Despite is a very old airport I don't think it's that bad at all.



Rome Fiumicino Airport customer review :  14 June 2014 by R Marshall    (UK)

Rating : 1/10

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Cleanliness

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Recommended

A terrible and costly experience. We checked in with Alitalia 1.5 hours before our flight to London, which was scheduled for 21.15. We thought this was reasonable timing, not having been warned by our travel advisor or Alitalia about the 'normal' horrendous queuing problems at FCO. We got to Immigration control 45 minutes before our flight departure time. There were hundreds (no exaggeration) of people there, trying to get through the non- EEC gates (my wife is American, so we thought we had to go that way). Only two lines were open. The crowd was getting restless and eventually two more gates were opened where the Immigration officials merely looked at the cover of our passports and waved us through. By this time we had missed our flight by no more than a few minutes. We eventually made our way back to Alitalia ticketing (no easy task going the 'wrong' way through the airport). We had to pay 420 euros for a flight to a different London airport (London City) the following morning. To add the final insult, there were no hotel vacancies so we had to spend the night on the departure lounge floor. No fun as we are both 70 years old! The airport experience is a good reason why we are never going back to Rome.



Rome Fiumicino Airport customer review :  26 May 2014 by Richard Briggs    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arrived 21 May Alitalia. Two immigration officers on duty so had to wait 30 minutes to get through immigration. Departure on the 25th (Sunday) was a debacle. We arrived 2 hours before flight and only just made our flight. It took us 45 minutes to walk from a coffee shop just inside the departure lounge (just after security) to our G5 gate. Included in this was a 25 minute queue at passport control 2 Immigration officers on duty. Lack of signage giving gate numbers and boarding status. No acceptance or apology from Alitalia whatsoever including the fact that our boarding card did not state we had to go to Gate G (nor did any displays in the airport). They said it was because we did a web check in. So, Alitalia failed, Immigration failed and Airport Management systems failed.



Rome Fiumicino Airport customer review :  1 May 2014 by C Creighton    (UK)

Rating : 8/10

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Cleanliness

Facilities

Recommended

Flew in and out of FCO T3 with Jet2. A very pleasant experience. All staff encountered were helpful. Luggage arrived very quickly. Easy walk to the car rental desks. Good range of Italian shops and cafes both before and after security, particularly in the non Schengen departure area of T3. Overall very favourable impression. Well done FCO!



Rome Fiumicino Airport customer review :  18 March 2014 by Richard Hodges    (UK)

Rating : 8/10

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Cleanliness

Facilities

Recommended

I too was expecting the worst. Flew in BA on 14 March and out BA 17 March. First appearances upon arrival - a bit grubby around the edges in baggage retrieval but out through passport control quickly and baggage didn't take long. Departing on 17th March BA check in desk nearly empty so fast and efficient, and security check not unduly long. Once through pleasantly surprised by range of shops, eating options and seats - let down only by brusque, almost surly, service when buying drinks. Pleasant drink watching planes taking off at sunset. All in all a pleasant surprise.



Rome Fiumicino Airport customer review :  17 March 2014 by J Imlach    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I must admit I expected the worst here and was pleasantly surprised. Toilets before checking in were new, BA check-in staff were brilliant, quickly got to customs at departure expecting queues. Again quickly seen plenty staff on duty and helpful. Don't know if being EU citizen made a difference. Food good too would not have a problem going back.



Rome Fiumicino Airport customer review :  10 March 2014 by Leanne Bree    (Australia)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Arriving too early would be fruitless as the counters for check in of baggage and boarding pass are not always open well before, ours (Cathay Pacific) was open at 9am for a 12.25pm flight so we were waiting about 20 mins for that to open. We were for Terminal 3. After we got our bags checked in and boarding passes, we hightailed it through to immigration/security prepared for horrid conditions but there were no issues whatsoever. Security was fast and efficient, immigration was a little lax actually, the officer took one look at the outside (only) of my Australian passport and I went through no problems. The airport was clean, the toilets were clean. We walked around the shops for a while and bought a couple of things to fill in time more than anything. in fact there were loungers in front of some of the windows with great views onto the tarmac. I did have an attitude experience in one store when I tried to buy water, the girl eventually paid us attention and rattled off something in Italian so we left the drinks on the counter and walked off to somewhere else to buy water. Pretty much it was an easy experience, nothing like the nightmare I was expecting. This was last Monday, 3rd March. I guess we either got lucky, fewer were travelling that day or maybe they are trying harder.



Rome Fiumicino Airport customer review :  20 February 2014 by V Haakonsen    (Norway)

Rating : 7/10

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Cleanliness

Facilities

Recommended

My brother and I met at Fiumicino on a Friday evening and left 9 days later on a Sunday evening. Having read previous reviews we were not looking forward to the experience. However, our fears proved to be unfounded. Apart from my brothers experience of an unnecessarily slow passage through passport control (coming from a country outside Schengen area) we found the staff to be helpful, friendly and efficient both on entering and on leaving Italy from the airport in Rome. The airport is currently in the process of being upgraded.



Rome Fiumicino Airport customer review :  18 February 2014 by C Hollis    (Australia)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Emirates service desk and check in helpful and friendly. Fortunately there wasn't the scrum that I had recently read about. There were no queues at either immigration, customs or VAT refund which was great. I think this was only because it was Monday and very few people were around anyway. The Immigration guy was extremely rude to the point of yelling at me when I mistakenly asked him to stamp my VAT refund forms. Next was the customs guy who was not at all happy that I should bother him to stamp my VAT forms. I was polite and used my limited Italian to say please and thank you. In return I got surliness and my forms flicked back at me as each was stamped. The Alitalia lounge was less than ordinary.



Rome Fiumicino Airport customer review :  13 January 2014 by M Thomas    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Departed from Rome to Colombo on January 7th. Smooth check in with Sri Lankan in business, informed of fast track for security which was speedy and very thorough, regular security check had quite long lines. Then the fun started at passport control, no fast track just EU or non EU lines but all merged into one seething mass of people. Horrible scrum which was terrifying for kids and resulted in 1.5 hours to get passport stamped. Crowd approached mob mentality at times and absolutely no crowd control from customs or security. Only a handful of customs staff on duty and complete lack of care attitude. We arrived at the airport 2 hours and 45 minutes before departure and just made flight. I have no doubt many desperate travellers missed their flight. No time to shop, visit lounge or complete tax free process. Tragic for all the shops and food outlets at the airport which were deserted as passengers had to run after clearing passport control to make their flight. Even worse for the airlines and controllers trying to ensure timely departures. What a horrible, shameful mess, I have 25+ years of regular long haul flying to all corners of the earth and have never experienced such a debacle. I will avoid FCO like the plague, makes CDG and LHR look like paradise.



Rome Fiumicino Airport customer review :  9 January 2014 by D Longton    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

My husband, 6 year old son and I flew out of this airport yesterday. We arrived 3.5 hours early to find our flight was an hour delayed, easy, plenty of time to get organised‚- so we thought! After an initially good experience with the Emirates check in desk, we waited over an hour queuing at the 2 part VAT refund process, what a convoluted system that is. By the time we went to security we still had over 2 hours until check in begun. What little staff were around were not helpful at all. Unlike at customs, at least there was an attempt of a queue process here although no one seemed to pay much attention to it and pushing in was rife. Once through that we thought our troubles were over until we walked into the poorly ventilated cattle shed that serves as customs€¶ aside from 2 small ropes at the entry determining EU or non EU passengers it was a giant free for all. We had no idea how we were meant to tackle this but certainly civilised wait your turn queues were not it. People were swarming and surging and pushing through. There was no staff to be seen. After our boarding time had passed and flight was 15 minutes from leaving we finally saw an Emirates staff member who had a final call card. We got his attention, but had to keep contending with the crowd. The very rude and slow customs officers seemed oblivious to the chaos. The grand finale was walking onto the plane to have an Emirates ground staff member yell at us. I have never been treated so poorly by any customer service person anywhere in the world and after the ordeal we had just been through it was the icing on the cake for me. I will never fly into or depart this airport ever again and would strongly advise others to do the same, especially if travelling with young children.



Rome Fiumicino Airport customer review :  23 December 2013 by F Dale    (USA)

Rating : 0/10

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Cleanliness

Facilities

Recommended

I travelled to Rome this past August and this airport is the worst I have had the misfortune to experience. I could have dealt with how filthy and disorganized it is if at least the employees were courteous and efficient, but no, far from it. It didn't matter whether people worked for a specific airline, security, customs, or the information desk, they were all rude and incompetent. Don't expect to have your passport stamped and be ready to explain it if your travels take you to other countries (although as soon as you tell them you're coming from Rome, they understand). Do expect to have your passport thrown back at you. Assume that you will be given incomplete or incorrect information if you are "lucky" to find someone to even answer. Otherwise, expect people to ignore you as they stand around. Save yourself the headache and avoid this airport.



Rome Fiumicino Airport customer review :  16 December 2013 by Denise Ravizee    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

By far the worst airport I've been to. There seemed to be one person to check everyone in at security and the check in counter, they were in no hurry to get people through the line. The security officer even stopped to enjoy a coffee while the line remained still for 30 minutes. It would seem that whoever is in charge of this airport would be concerned but obviously not. Likely my last time flying into or out of Rome if I can help it.



Rome Fiumicino Airport customer review :  5 November 2013 by F Reid    (UK)

Rating : 0/10

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Recommended

Flew out of here on 26/10/13 after a wonderful cruise. I must agree with other reviewers. This is the worst airport I have ever been to in my life. Huge queues at security, dirty airport, filthy toilets (when you can find one open and working). Restaurant staff rude and aggressive. This was my 1st time in Italy and I have to say has totally put me off ever returning to Rome. If that is the standard of the "international" airport, what must the rest be like?



Rome Fiumicino Airport customer review :  1 November 2013 by E Bullivant    (UK)

Rating : 0/10

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Facilities

Recommended

Horrible and most unhelpful airport I have ever been to. For an international airport, no one spoke English except the tourist information. The tourist information did not give any advice that was correct. The internet cafe has a lot of computers but with no internet. I slipped on the floor as the cleaners throw buckets of soapy water on it to clean and do not mop it up properly. (They still throw water even when you are walking past). I dread to think how bad this will be when the world cup starts. Good luck if you do not speak Portuguese.



Rome Fiumicino Airport customer review :  30 October 2013 by D Perry-Smith    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This has to be my worst airport experience in 60 years of travelling world-wide! On an Easyjet flight, I allowed 2 hours to get through security et al and have always found this more than adequate with only hand luggage to cope with. The first obstacle came with security who seemed to be on a "go slow". I have no way of knowing if this was the norm or not. The crowds were surrounding the desks and some unpleasant incidents were in danger of developing, as people were near to their gate closure times. When one is through security there is still a huge distance to walk to the furthest gates without any rolling walkways. If you are elderly, unfit, obese or unwell you will not stand a chance of a pleasant access to your flight. On arrival at what looks to be the "gate" you then have to take the train, then a bus! With my 2 hours lead time I made it with 40 seconds to spare and that was by pushing in at security.



Rome Fiumicino Airport customer review :  23 October 2013 by Federico Muscogiuri    (Ireland)

Rating : 0/10

Queuing

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Recommended

I am from Rome and fly often to this airport. It really pains me to see how low things have sunk and it is certainly true that in the third world it is possible to find much better airports. There are however two positive things: the transport links to Rome both by train and bus are decent, also the four terminals are all interconnected so it is a fairly easy airport to connect compared with, say, Heathrow or CDG. The positives end here. This is basically a monster that has grown out of proportion, architecturally ugly, dirty, dingy. The security lines as others have pointed out are totally unacceptable and I have witnessed borderline ugly scenes between stressed passengers and stressed security officers. The VIP lounges are pathetic, the toilets dirty and smelly and the general atmosphere one of confusion and mayhem, luggage delivery takes ages and the staff are tense and defensive. There are apparently big plans to upgrade the facilities and extend the capacity of this airport. My advice: pull it down and rebuild it altogether. This airport is beyond upgrade.



Rome Fiumicino Airport customer review :  19 October 2013 by Paul Hill    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Security lines appallingly slow. Staff inefficient, don't care much. Avoid the so-called fast lane for business and first class. The longer lines for coach passengers take less time.



Rome Fiumicino Airport customer review :  16 October 2013 by M Swope    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We arrived at the airport at 9.00 am. For a noon flight on Delta. We were in the fast track lane that took us 90 minutes to manoeuvre. Regular lines were moving considerably faster. Security was requiring that even iPad cords be removed and checked. Many people in our line missed flights. Then the buses to the gates were ridiculously packed and again flights were being missed. Queues were not marked and mob mentality was taking over.



Rome Fiumicino Airport customer review :  16 October 2013 by H Penny    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Flew from Fiumicino to Gatwick on Easyjet the evening of Monday 14th October 2013. Queues at passport control before departure gates were absolutely appalling. After standing in the queue for 15 minutes and not moving an inch (due to people ahead who were about to miss their flights pushing in) we also had to push in and run like crazy to the gate where we just made it to the bus. Others were not so lucky. Not enough police and those who were on duty were either taking ages and ages to check each passport - like a go-slow - or were otherwise engaged joking around and waving at each other. Never seen anything like it at any other airport. Experiences reported here mirror hours. We've learned our lesson and if we had to fly from here again would leave a ridiculous amount of time to get through security. Oh and the toilets at the airport are filthy and smelly and the terminal looks like a building site, both inside and out. Heathrow Terminal 5, all is forgiven.



Rome Fiumicino Airport customer review :  11 October 2013 by C Charlton    (Australia)

Rating : 0/10

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Recommended

We waited in a queue to be stamped at customs for over 3 hours on October 6 .2013. There were over a thousand upset and angry people bewildered by the apparent disregard for flight timetables. There was no one organising queues and a crowd mentality developed. We were lucky Emirates delayed our flight and we were two hours late taking off. Other people missed flights. It was absolutely disgraceful and I will never depart from Rome airport again.



Rome Fiumicino Airport customer review :  8 October 2013 by Greg Warren    (Canada)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We flew through Rome Fiumicino on 10/6/13. There was a lineup for Passport Control unlike anything I have ever seen. It must have been thousands of people queued for maybe 4-5 officers. The line stretched the entire length of the airport area allocated for this purpose, then looped backwards almost the same length. The lineup was several hours long. There was no explanation or communication. People were missing planes and connections left and right. Passport control officers were taking several minutes for each passenger to simply review and stamp. At one point an officer came over to a booth, and was chit-chatting for several minutes, smiling and laughing. When people asked the officers, they said that "Sundays were always busy". I will never fly out of this airport again, and suggest all future passengers be very cautious and allow themselves several hours (3-4hrs) in advance when departing Italy, as apparently this kind of action is not abnormal. The bathrooms at this airport are also disgusting. Future passengers beware!



Rome Fiumicino Airport customer review :  25 September 2013 by C Wajsberg    (Israel)

Rating : 4/10

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Cleanliness

Facilities

Recommended

What a big mess, even if we were only here in transit. Airport is dirty, dark and poorly organised. Duty free shopping available, plenty of it and some food outlets. Alitalia lounge is the worse I have visited. Security check at gate can go from annoying to nothing and mostly rude. If you get lucky your flight will be connected directly to terminal if not you are in for a long bus ride. Old fashioned airport meaning not user friendly surely not for people visiting airports such as Hong Kong or and Singapore.



Rome Fiumicino Airport customer review :  18 September 2013 by E Mabley    (USA)

Rating : 5/10

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Recommended

The airport is functional and not difficult to navigate, security screening is more efficient than it used to be, and the shopping and dining options have improved over the last few years, but the terminal interior is still dark, noisy and dirty and the restrooms are still poorly maintained and foul smelling.



Rome Fiumicino Airport customer review :  11 September 2013 by Dhruv Sirsikar    (India)

Rating : 0/10

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Recommended

We arrived at the airport for a Finnair flight to Helsinki. The Finnair check in had 3 counters allotted to it. A tour group of tourists was also on the same flight. The women at the counter were refusing to accept any passengers from the tour and were causing a huge wait. It took over an hour just to pass check in, while the tourists were fighting with her. Security check took another half hour to pass. Overall very rude staff. The terminal also had broken tiles and washrooms smelled as if they had never been cleaned.



Rome Fiumicino Airport customer review :  3 September 2013 by Luca Colosimo    (USA)

Rating : 8/10

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Recommended

BOS-FCO flight arrived on time. When we arrived in the airport, it took around 10-15 minutes to get our luggage. Bathrooms were not clean at all in the airport. Not many facilities on the arrivals level either except for a coffee shop and a book store. On the return flight (FCO-BOS) check in and security was very fast and service the best I've seen at the airport. It was very busy at Terminal 3 and i think that the airport could be more organized instead of having International Alitalia operations with every other International airline. Got to Section G easy and to the gate. Overall, a decent airport.



Rome Fiumicino Airport customer review :  12 August 2013 by F Verhaeghe    (Hong Kong)

Rating : 0/10

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Recommended

Rome Fiumicino is a dump, both inside and outside. Incredibly dirty. Most toilets out of order and not maintained properly nor cleaned. No seats to wait for a flight. Air conditioning inadequate. Insufficient contact gates, and instead bussing people in overcrowded and non-air-conditioned busses in 40 degrees Celsius to a plane on the tarmac. Bad public address system which makes it impossible to hear what is being said. Staff are surly and prefer to talk to each other instead of helping passengers. Being used to Hong Kong international airport at home, I was shocked to witness this is the airport of Italy's capital. That is until I used the Rome metro, which is much worse still. I would say avoid at all costs as a transit point and avoid also Alitalia. The third world in Europe.



Rome Fiumicino Airport customer review :  8 August 2013 by C Swing    (Canada)

Rating : 0/10

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Recommended

Rome (FCO) - July 2013/August 2013. We flew into Leonardo Da Vinci International Airport (aka Fiumicino) in July 2013 and were appalled at the state of the airport upon arrival. We found the building to be quite dirty and in need of a good cleaning. Most alarming was the consistent amount of bird faeces observed high above on the vents and on the floor throughout the building, particularly in the food court area. It was almost amusing to see an airport boasting about having big name stores to shop in such as Gucci, Prada, etc. however, the airport which houses these establishments, is quite frankly a dump, this of course includes the state of the bathrooms, which were disgusting. Again, how is it that this building can have high end stores to shop in but has no toilet rims in the ladies bathroom. As well, all of the interaction we had with several airport staff both upon our arrival and the day of our departure was anything but pleasant. We found the staff to be extremely rude and completely un-interested in lending any assistance to passengers. A simple "hello" or even a smile would have sufficed, instead they seemed more interested in socializing with each other. We won't be in any rush to visit this airport any time soon!



Rome Fiumicino Airport customer review :  31 July 2013 by Klaus Malling    (Denmark)

Rating : 8/10

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Recommended

Having read a number of unfavourable reviews of FCO, I was satisfied by the experience. Arriving at Terminal 3, the only problem as the gate, which due to technical problems had to be exchanged by stairs after 20 minutes. Luggage deliverance quick, many food stores with medium-prized items and close admittance to fast-trains for Roma Termini. Similar good experience of the return trip. Check-in friendly and helpful, no queues at security-check (despite rush hours), it was even quicker than at Scandinavian airports. A main problem is the lack of proper air- conditioning anywhere, it was very hot these days. During rush hours somewhat crowded in gates area, but good numbers of seats available.



Rome Fiumicino Airport customer review :  21 July 2013 by M Diehl    (Germany)

Rating : 0/10

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Facilities

Recommended

There is only one entry to the security checks in Terminal 3. We arrived 2.5 hours before departure to Frankfurt, the queue was completely full. It took 90 minutes from the entry to pass the security checks. Only four checkpoints were open with nobody was able to change this situation.



Rome Fiumicino Airport customer review :  21 July 2013 by Paul Johnson    (UK)

Rating : 5/10

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Facilities

Recommended

I tend to agree with the comments submitted about signage etc. However my encounters with members of staff was very pleasant and they were very helpful. One thing to bear in mind if you are an EU citizen there was not a long queue for passport control as there was a dedicated line to the right for processing EU citizens through passport control. This saves a lot of time, but there was little in the way of signs to show this.



Rome Fiumicino Airport customer review :  15 July 2013 by P Vines    (USA)

Rating : 3/10

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Recommended

Rude info desk staff member in terminal 1. No directions after exiting plane on tarmac. Too few buses for passengers and no directions or info from bus drivers. They just sat in their vehicles. Terrible signage for finding baggage claim.



Rome Fiumicino Airport customer review :  11 July 2013 by Claudio Mario Betti    (Italy)

Rating : 0/10

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Recommended

Being based in Rome I use this airport a lot and it gets worse as time passes. Nothing seems to work properly, from the space for the check in counters, that is absolutely insufficient, to the security controls that are always so crowded that it can really take hours to pass, to the passport control (as above). The gates are few and seating almost inexistent. Restrooms are dirty and smell. The overall appearance of the airport is old and run down. There is a clear lack of co-ordination between the various services and an almost complete resignation on the possibility of running a modern airport. Considering that this is the airport of the Capital of Italy it really makes me sad.



Rome Fiumicino Airport customer review :  3 July 2013 by Christine Ballone    (Canada)

Rating : 0/10

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Recommended

Travelled many times through Fiumicino but this year was the worst! After checking in and leaving my suitcase I went through the security gate showing passport and boarding pass and found myself at the end of a line of about a thousand people, many with small children having to go through yet another passport control - it took 1 hour to get through! The funny thing is when I arrived there was no one checking my passport.



Rome Fiumicino Airport customer review :  22 June 2013 by J Mortson    (Canada)

Rating : 5/10

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Recommended

Landed in Rome on June 8th 2.15pm, 45 min's late due to the fact that of the 3 main runways 1 was under construction one had a problem plane on it and one was open. The biggest problem was the fact that 4 planes came in at the same time thus the "line" for immigration did not exist. There must have been 2000 people waiting and only 4 windows open to process us. We stayed in that line for about 1 hour and 15 min before we were done. Leaving the airport (terminal 3) was much better. It was large terminal however, it was easy to find your way.



Rome Fiumicino Airport customer review :  21 June 2013 by John Roder    (Australia)

Rating : 0/10

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Recommended

Waited 1.5 hours for luggage. Meanwhile while waiting, another flight number went up on the monitor for our carousel and many others were not working. The pushy passengers from this flight (mainly Italian) pushed everyone out of the way and would not let people though to get their luggage. Many airport staff standing around doing nothing.



Rome Fiumicino Airport customer review :  12 June 2013 by Patrick Tan    (Malaysia)

Rating : 3/10

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Recommended

Flew from FCO to BCN. The airport is a disgrace. Not only was the airport old, run-down and not fully utilized, airport workers seriously have a very bad attitude. All of them were very disinterested and the security workers were trying to be threatening to every passenger they come across. The waiting lounge with so many gates attached to one waiting lounge and the next thing you realized is that passengers queues get longer and eventually the whole place gets so crowded. It was a nightmare to use this airport!



Rome Fiumicino Airport customer review :  12 June 2013 by E Lunjew    (Malaysia)

Rating : 0/10

Queuing

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Recommended

Security lines were extremely long! There was no proper process/system for people to pass through security checks. Because of this it caused a bottle neck of hundreds of people going into 3 lanes on 1 end. Some people missed their flights and we nearly missed ours. Horrible experience and makes the end of the Rome experience tainted. Will never recommend anyone flying out from Fiumicino airport. If you do, get there at least 4 hours. Because we were in the line for 2.5 hours.



Rome Fiumicino Airport customer review :  10 June 2013 by P Wilier    (Australia)

Rating : 4/10

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Facilities

Recommended

I've used Rome airport several times without incident, but the other morning was a nightmare. Although I joined the queue in Terminal 3 around 2.5 hours before departure, I made my flight by the skin of my teeth. The queue hardly moved and was completely disorganized. There were people pushing in and fights everywhere, as it appeared a large number of people missed their international flights. They might want to look at this as I get the feeling I wasn't the only tourist in Rome. Having said that, the staff at the information counter were extremely helpful and caring, and arrival is a breeze.



Rome Fiumicino Airport customer review :  17 May 2013 by S Jega    (Canada)

Rating : 0/10

Queuing

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Facilities

Recommended

Airport staff yelling at Passengers. Very unfriendly and very unhelpful. Unclean toilets.



Rome Fiumicino Airport customer review :  6 May 2013 by L Wellington    (Canada)

Rating : 0/10

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Recommended

Flew from Toronto to Athens via Rome, and experience was not what I expected, as we exited the aircraft people had no idea where to go, their was two trains with no signage to direct us to the connecting flights. It was by sheer luck we chose the correct train. The security check was odd, having me frisked even though I had absolutely no metal on me! No seating area and washrooms were disgusting. A/C was non-existent and the prices at duty free were hilarious.



Rome Fiumicino Airport customer review :  15 April 2013 by Johann Dimona    (Germany)

Rating : 1/10

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Recommended

I am, unfortunately, a regular traveller to Rome Fiumicino. Badly signposted, mostly dirty and neglected. Security checks can be awful with long queues most of the time and, particularly in summer, the security area is sweltering hot - I have not noticed any air conditioning working there these last 3 years. In general, Fiumicino seems disorganized at best. Above all: Avoid checking in baggage! The rule of the thumb is that you wait about as long as your flight was for your suitcase to arrive - at least for European. In my personal ranking of European airports, Rome Fiumicino is definitely last!



Rome Fiumicino Airport customer review :  5 March 2013 by P Ciaccio    (Spain)

Rating : 0/10

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Recommended

Probably one of Europe's filthiest airport. All the structure lacks of maintenance. Security check staff really impolite and they simply don't care. Few seating areas in C area and very expensive shops. In D area, the glass side roof has never been washed. Terminal C queues to get through security checks are so long and slow. I fly to Rome every fortnight for personal issues and I really know every corner of this airport.



Rome Fiumicino Airport customer review :  11 January 2013 by E Agamennone    (China)

Rating : 2/10

Queuing

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Facilities

Recommended

MU flight from Rome to Shanghai January 6. The airport is undergoing renovation works but the facilities remain far from the standards one would expect from Italy's main airport. The check-in area is overcrowded (at least over the week-end). Security controls are understaffed: although the staff were very friendly the queue time was excessive and so was the passport control area. The duty free area is quite good, with an interesting variety of restaurants and shops to choose from. Again, we had to queue more than 40 minutes for the VAT refund (mainly due to groups of Asian tourists claiming considerable refunds). The SkyTeam VIP lounge is ok but could be improved.



Rome Fiumicino Airport customer review :  17 December 2012 by Evgenia Karaleka    (Greece)

Rating : 0/10

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Recommended

It's a dreadful airport that matches greatly the dreadful reputation of Alitalia. We had to wait for 10 hours our connecting flight from 23.00 to 9.15. The airport closes before midnight, meaning that you cannot find a single employee to help you out. There are only a few cleaners and security. It is empty, and cold. During our stay the temperature outside fell to -4 C, the air-conditioning blew out only cold air. I wore two woollen blouses and my overcoat and I was shivering. Thankfully I knew that the stores would be closed so I had brought some food with me from Amsterdam. All lounges were closed! I tried to sleep on freezing cold metal chairs. I will never choose Alitalia or Fiumicino airport ever again. Although the ground crew had 10 hours to put our luggage in the right airplane, they managed to mess that up also.



Rome Fiumicino Airport customer review :  7 December 2012 by T Hess    (USA)

Rating : 1/10

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Recommended

First hint that Fiumicino would be a disaster occurred after landing, while taxiing to the gate. The taxiways are in horrible condition and it felt like we were on a dirt road! After a bus ride to the terminal, we were greeted with a dirty and very run down Terminal. The appearance that maintenance is never performed on this structure is obvious. Trash is everywhere (inside and out), the seating rows are going in all different directions, and the walkways are filthy with windows you can barely see out of. Maintenance covers were half hanging from their remaining screws, dust caked the vents, and grunge lined the walls. The baggage claim area wasn't too bad and the wait reasonable. Airport staff/security was very rude. Getting from one Terminal to another or to the train station requires walking a maze of rundown walkways. Signage is adequate. The restrooms are filthy. Staff spend more time gossiping than actually cleaning. Upon departing, check in was simple and security lines average. Maps showing the locations of food/shopping are non-existent. You must be willing to walk long distances to find food of any variety. The terminal advertises free internet, but we could not get it to work. My arrival and departure were from Schegen Countries, so I did not experience Customs. I will purposefully avoid this airport in the future.



Rome Fiumicino Airport customer review :  9 November 2012 by Denis McKee    (Canada)

Rating : 7/10

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Facilities

Recommended

Toronto to Rome on Air Canada AC890, 9 October 2012 at 9.45 am. Baggage area was very quiet and our suitcases arrived quickly. Area appeared to be unsecured, with tour group leaders holding signs for passengers. Two Customs officers in conversation ignored every passenger as we walked past. Immigration officers in booths waved us through without even raising their heads to look at us! Security non-existent! This was even easier than in the pre-9/11 era. Does this deserve a 10 or a 7? Dozens of reps with company signs or passenger names conveniently grouped in an easy to find area of a rather worn looking terminal.



Rome Fiumicino Airport customer review :  11 October 2012 by M McManus    (UK)

Rating : 5/10

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Recommended

Airport has a good selection of food, drink and magazine stores. You can take the train to Roma Termini train station downtown, or arrange a hotel shuttle. Avoid taxis as they are expensive. Airport is very poorly sign posted inside, although the staff are helpful and speak good English. Security lines don't take too long to clear, and if arriving from a Schengen country, no customs to clear.



Rome Fiumicino Airport customer review :  2 October 2012 by H Chan    (Australia)

Rating : 1/10

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Recommended

I arrived at the airport at 7.20 am for a 8.20 check in with Finnair. The staff arrived shortly after 8.20 and took their time setting up. The counters for this particular flight did not have the usual roped off queuing so there was 4 individual lines. Myself and other people in the line could not believe it when the business class counter offered people behind us service before us. Usually, this would not matter but we waited in line after serving commenced for 45 minutes. This was by far the worst experience I have received at an airport and can be attributed to bad attitude staff and staff with no common sense. Not sure if this was airline staff of generic staff who worked at the counters because they were quite happy to have a chat while others had been queuing for a long time.



Rome Fiumicino Airport customer review :  4 September 2012 by B McDonald    (Australia)

Rating : 2/10

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Recommended

I have flown in and out of Rome Fiumicino in the past few weeks both internationally and domestically using several different carriers and on all occasions the experience has been extremely poor. On arrival there are few air bridges, meaning you have to be transported by bus to the terminal in crammed buses. Once in the terminal the baggage area is chaotic and disorganized. There are several privatized baggage handling companies, meaning up to six flights' baggage end up on the same conveyor. Baggage took over an hour to reach the conveyor belt, all the while sitting in summer heat with no air conditioning. The airport is dirty, the toilets a disgrace. Signage is very poor to transfer and for the airport train. Baggage trolleys cost 2 euro, there is no free wi-fi and security lines long. Airport staff seem to have no sense or care of urgency. If transferring, allow at least 3-5 hours to allow for disembarkation, transfer to the terminal, baggage delays, getting through security and immigration. All in all, it's hard to believe that one of the world's most amazing tourist cities in western Europe has an airport that is so hopeless. Needs a complete overhaul or a new airport to be built.



Rome Fiumicino Airport customer review :  31 August 2012 by Ronald Tukker    (Netherlands)

Rating : 3/10

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Recommended

Rome Fiumicino is such a disappointment. Its a chaotic, confusing and most unattractive airport. It takes ages before your luggage arrives and it seems that each suitcase of every inbound flight is dumped on the same luggage belt. In summer it can be very hot and sticky in the terminals as the air-conditioning systems are either not working or lacks on capacity . Employees seem not to be very motivated (no wonder when working the whole day in such an environment). Even at the business class check in counter (we flew Swiss), employees seemed to be ignorant and unfriendly. Be prepared to spend extra time in queues for security control, as these can be very long. Passing security won't really give you a more secured feeling, as officers seems to have more eye for each others then for the passengers luggage content. When you are lucky you might have some time left prior boarding to visit some shops. Shopping facilities at Rome Fiumicino are fair, but nothing extraordinary. Unless you really have to be in Rome, try to avoid this airport on any connecting flights at all costs.



Rome Fiumicino Airport customer review :  29 August 2012 by P Rubenstein    (Canada)

Rating : 3/10

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Recommended

International arrival with transfer to international departure (Terminal G). Unfortunately, FCO uses buses into which pax are crammed for transport to the terminal. Not a pleasant experience. Poor directional signs for transfers and an airport that has non-existent climate control. Arrived in the morning with an early afternoon departure. It is not an airport where one wants to spend too much time especially when the AC is not effective. There are absolutely no clocks anywhere in the G structure. Not on the flight info directory and not on a wall. No functioning free wifi either. It makes it difficult if one relies on a mobile device and not a watch. On the upside, the facility was relatively clean and well organized.



Rome Fiumicino Airport customer review :  15 August 2012 by L Ieraci    (UK)

Rating : 2/10

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Facilities

Recommended

I have just flown back from Rome and travelled from Fiumicino Airport, I had a very disappointing experience of being charged 2 Euros for using a trolley to carry my luggage within the airport. I would like to know if anybody has come across a disgraceful incident like this in other countries.



Rome Fiumicino Airport customer review :  5 June 2012 by George Razzano    (France)

Rating : 7/10

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Facilities

Recommended

Arrived at Terminal 3 and easy connection for departure with Alitalia from Terminal 1. Terminal 3 needs a facelift asap. Apart from that everything went smoothly, facility was clean, signs were clear, staff were helpful. Plenty of places to eat or have a drink. Duty Free shop have some good offers and staff there were very nice.



Rome Fiumicino Airport customer review :  28 May 2012 by N Werner    (Switzerland)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Flew with Swiss to and from Rome. Disembarkation was quick but the walk was not always very well signposted. If you are a seasoned traveller it was fine but I could see many who seemed lost. Airport looks old and is not very nice to be in. Luggage took a long time but after that was out quickly and got a taxi. Return arrived at a crowded terminal but the Swiss check-in desk was empty. Could use fast track security but even that was so slow and tedious. Ground staff unorganised when it comes to handling boarding as everybody was boarded at the same time together with three passengers in wheel chairs. This created a long line before one could enter the plane. It is certainly not an airport one wants to use on a regular basis.



Rome Fiumicino Airport customer review :  21 May 2012 by T Lovenuk    (Canada)

Rating : 2/10

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Recommended

The worst airport I have ever travelled to - there is no signage, T3 in need of dire upgrades. Security and passport control alone took almost 2 hours to queue in. Could not believe that as an international terminal handling flights like Emirates A380 they still have 1 metal detector for every 2 luggage x-rays. and they didn't even have all lanes open. Passport control had only 4 lanes open. Make sure you give yourself plenty of time, especially when going to a G gate, you have to take the train to the pier.



Rome Fiumicino Airport customer review :  8 May 2012 by A Crociani    (Italy)

Rating : 8/10

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Recommended

I have flown many times through this airport, it's easy to reach thanks to the numerous taxies and buses and the two train's lines that connect it to the centre of Rome. Sometimes there are queues at check-in but not too long, like others airports I've travelled through. Inside FCO airport there are many shops and places where you can eat something, you can easily move inside it thanks to the many indications on the signs located around the structure. It is a nice airport to use.



Rome Fiumicino Airport customer review :  26 April 2012 by L Pennington    (UK)

Rating : 6/10

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Recommended

There are good points, and many bad points. Good points are based mostly on connection to/from Rome itself, for which there are numerous trains, including non-stop Leonardo Express. Regional train is cheaper than non-stop service takes you station by station along the way which can get cramped. Airport is expansive, with numerous shops and restaurants. However good things start to dry up at this point. Departure screens do not show the current time, clocks are few and far between. The layout of check-in desks are such that queues of people soon clump together into great crowds. Security checks are a shambles - snaking queues in all directions which lead into the one same narrow corridor.






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