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Rome Fiumicino Airport customer review :  11 February 2011 by John Oram   (UK)

Customer Rating :  3/5

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My recent experiences broadly reflect those already posted except that of Alan Mackenzie who was presumably at a different airport, one which actually does have light, airy, modern buildings. If there is one adjective to describe FCO it is tired; another is chaotic. Our arrival via shuttle and a long walk, neither of which is unusual for a major airport today, saw us through passport control with ease. There was a slightly protracted wait for baggage in a hall whose ceiling seems low although it is not particularly so. More hiking takes one from the baggage claim area to the faintly anarchic and poorly signposted outside. Few concessions are made to those pushing trolleys (carts) as seems likely at an airport and sightlines are poor. It is clear that many of the taxi drivers are illegal or at least unofficial and one feels for a moment that one might be slightly further south. Tempted by the train, we tried first to get the cheaper coach shuttle only to find that the one on stand was destined for the entirely inconvenient Ostiense Station. We went for the train after all, the amusingly named Leonardo Express which, at speeds varying between 40 and 60 km/h (indicated on a moving map) makes less than express progress through graffiti land to Termini. People choosing this route should be aware that the train arrives at the remarkable Platform 28 which is about 1000m short of the main concourse area (and taxis). I was, frankly, astonished when the man selling train tickets at FCO tried to sell me alternative coach shuttle tickets with the explanation that this alternative went to the concourse area. He may have had a good heart but I cannot imagine that his sideline had any kind of official sanction. Our return to FCO was unremarkable. A taxi ride from the centre is sufficiently frightening to diminish considerably any fear of flying. The check in area was again 'tired' but efficiently operated and security was smooth and pleasant. Directions to the boarding gates are poorly signposted. We saw little of the rest as we hid in the BA lounge. There is pier construction on the north side of the terminal complex which is evidence at least of intent to improve. I did notice however during our weekday stay that no-one seemed to be actually constructing anything.

Rome Fiumicino Airport customer review :  30 January 2011 by Jonathan Beard   (Canada)

Customer Rating :  2/5

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In recent months I have passed in and out of Rome airport several times. Baggage areas are good if you like being with many people trying to get their baggage in a very small area. The wait times for baggage can be long, but this waiting time does give you the opportunity to reflect on how old and dirty many parts of this airport are and wonder how the airport administration allowed this to happen. The airport does have many excellent cafes, but be sure to have a coffee before flying out from the many gates which lack proper seating and are very overcrowded as you wait for your often delayed Alitalia flight. Priority Pass lounge is excellent and does have shower areas.

Rome Fiumicino Airport customer review :  2 January 2011 by Y Ren   (Australia)

Customer Rating :  1/5

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It is my worst airport experience so far, landing was relatively easy, but no signs for luggage, have to ask couple of unhelpful people to find out where is luggage. Once you clear custom, heaps of illegal taxi drivers try to hassle you as much as they could. Departing is worse than arrival. Long queuing for security check. Once you pass security, the airport lounge is a joke. Boarding disorganised, no business class boarding area.

Rome Fiumicino Airport customer review :  14 October 2010 by Adam Taylor   (UK)

Customer Rating :  1/5

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I have been through many airports in Asia and Europe and this is the worst airport I have ever experienced. The facilities once you have cleared security are very poor with no pleasant restaurants or bars to relax before your flight. The seating is very bad with many chairs being damaged and uncomfortable. The signage is confusing and lacks logic and the airport is not clean.

Rome Fiumicino Airport customer review :  27 September 2010 by Alan Mackenzie   (Denmark)

Customer Rating :  5/5

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The airport terminals are housed in light, airy modern buildings. The signage is good, and the flights are put up very early with the corresponding check in desk(s) shown. Although there appears to be general chaos, everything works out quite well. The areas are kept clean, and the food and drink is very moderately priced. Road and rail connections with Rome are very good.

Rome Fiumicino Airport customer review :  10 September 2010 by Ronald Tukker   (Netherlands)

Customer Rating :  2/5

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Everything is poorly signposted at FCO and when you're late or in a rush to catch a flight, you are doomed to get lost. This nightmare starts from the Railway station and ends at the gates. Terminals are dirty and dusty and construction seems to be everywhere and never ending. Toilets are dirty. Nets have to prevent pigeons to fly into the restaurants, but apparently they have plenty of space to move around in the terminals as their droppings can be found everywhere! Rome is a beautiful city, but sadly this does not count for its prime gateway to the country.

Rome Fiumicino Airport customer review :  16 August 2010 by Karin Delin   (Sweden)

Customer Rating :  1/5

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Europe's most shameful airport. Rude unhelpful staff. No wireless or even possibility to plug in a computer. I could not get a boarding pass for my connecting flight at the transfer desk. My luggage was not sent. After five days they sent one of the pieces to Ukraine - it was labelled to Moldova. After eight days they sent the second piece ( I am still waiting to see if it will be routed back to Sweden eventually). When calling about it I was told by disinterested staff that they had no possibility to help me.

Rome Fiumicino Airport customer review :  6 July 2010 by Jim Keeney   (UK)

Customer Rating :  4/5

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I agree with the writer who said this is a tale of two airports. Last year I used Terminal 3 which is run down, dirty and disorganised. This year I used Terminal one - a huge improvement. Much cleaner and well run. Check in and security clearance a breeze. Finally, compared with some airports, refreshments quite reasonably priced.

Rome Fiumicino Airport customer review :  5 July 2010 by Mary Flynn   (Ireland)

Customer Rating :  1/5

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A total nightmare is what I would call my experience here. It took two and half hours to clear check in, airport security and passport control. Without exception staff were either rude, disinterested or unhelpful. The check in staff did not know what security check areas were open, the wrong gate was listed for our departure Obviously the management company at the airport do not care about customer satisfaction and while I had a number of purchases I was about to make, given the rudeness of the shop assistant to one of those travelling with me I did not proceed with the purchases. Many others on my flight did not even get a chance to look in the shopping area due to the inefficiency of the services prior to arriving in this area. I have no doubt that many hundreds of euros of business were lost on that flight alone. And I am sure that is replicated many times over every day.

Rome Fiumicino Airport customer review :  17 June 2010 by N Junzo   (Brazil)

Customer Rating :  4/5

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Have had a very bad first impression of Fiumicino upon arrival. After a 11-hour transatlantic flight, the plane parked far from the terminal, to where we passengers were transported in crowded buses. Toilets in arrival lounge were filthy. And then the immigration lines (if there were in fact any) were a total chaos, as other international flights kept on arriving one after another. Just a few counters, no organization after all - I've never seen such a mess. However, our experience when leaving Italy on a connecting flight in FCO was totally different. It took no longer than 40 minutes since our NAP-FCO flight landed until we reached our gate in Terminal 3. This time frame encompassed one bus transportation to arrival lounge, immigration and a monorail transfer between terminals. Departure lounge with a broad range of options for catering and shopping, including some high-end brands.

Rome Fiumicino Airport customer review : 5 September 2009 : by C Gomersall

Customer Rating : 1/5

The ladies toilets at Rome airport have got to be the most disgusting I have encountered. On arrival on an early flight the toilets were so disgusting I could not use them. The smell was revolting. The majority of the cubicles were out of order. Of those that weren't, the floors were littered with soiled toilet paper and toilet bowls filthy. Although there seemed to be cleaning equipment outside the toilets there was no evidence of anyone cleaning them.

Rome Fiumicino Airport customer review : 6 April 2009 : by Michael Weber

Customer Rating : 3/5

This place is a tale of two airports. The international terminal or T-5 is very acceptable in terms of comfort and cleanliness. It took a while to get the bags. This is not uncommon, and much of it has to do with the rather poisonous labor relations in Italy. Getting through customs was a snap. Now the domestic side terminals could definitely use a steam cleaning, and there wasn't much in the way of food there.

ROME FIUMICINO AIRPORT review : 4 February 2009 : by Nicholas Parziale

Customer Rating : 4/5

After a flight from YUL with Air Transat, I arrived in Terminal C. You can tell it is not a modern 21st century terminal, but authorities are doing their best. Baggage carousel a little slow to unload, but very friendly, multilingual staff are polite and willing to help. Check-in was reasonable, only 10 minutes. Area near the gate and duty-free is in need of major cleaning, but reasonable choice. I can recommend this airport for passengers who want an airport with great staff and quick operations, and aren't expecting a 5 star glamorous terminal

ROME FIUMICINO AIRPORT review : 19 December 2008 : by A Easter

Customer Rating : 4/5

This is an excellent airport choice nowadays for those flights departing directly to the US and/or Israel. FCO airport authority has moved all departing US flights to a new Terminal T5. If you traveled to this airport in the past, you'll remember the horrible lines and wait times at the US carriers' check-in area in old Terminal C. With T5, you breeze right through check-in with your US/Israeli airline and breeze through security and immigration with no problems. A bus then takes you to the departure lounge at the Satellite of Terminal C. Make sure to tell your cab driver that you are flying out of T5 or on a US airline so they won't drop you at old Terminal C! It's difficult to get from the old terminals to T5. Once you get into the Satellite, there is a ton of Duty Free!

ROME FIUMICINO AIRPORT review : 16 October 2008 : by Matt Ray

Customer Rating : 3/5

It really wasn't bad. Nothing particularly glamorous, but I didn't see trash all about the floors or bathrooms in a state of disrepair. The food options were decent as well.

Rome Airport Fiumicino review by A O'Connor

24 June 2008   Customer Rating :

FCO-DUB. I like Fiumicino. Use it quite a bit. Easy to get to from Termini, reasonably quick check in. Plenty of shops and helpful staff. It's a good airport as such places go.

Rome Airport Fiumicino review by Gabri Schoen

4 June 2008   Customer Rating :

Busy like one would expect. I didn't, however, expect it to be so dirty. Everything looked old and worn. The ladies' room near our gate (no idea what it was) was a disgrace. There were trash all over the floor because the trashcans were overflowing. Weird how such a big airport with so much traffic can be so disgusting.

Rome Airport Fiumicino review by Janet Price

4 March 2008   Customer Rating :

Birmingham into Fiumicino Airport. No problems, luggage came through very quickly and we were away. The return journey was a disaster. After queuing for 1hr and 20 minutes to check in, we were told our flight was delayed by 3 hours - these things happen and we accepted this and were directed to Gate C23 and given a voucher for refreshments. We went through security and caught the shuttle to gate C23. Refreshment bar was just closing as we arrived and we got pizza and coffee, by the skin of our teeth. Just as we sat down to eat, we were informed that we had to go back to gate C11. We tried to find the shuttle to return, but the airport was closing (11pm) by now and we couldn't find any signs or anyone to ask our way back. Eventually an airport cleaner, pointed us in the right direction and we got the shuttle back. We then had to go through security again! Finally sat down exhausted. After about another 1/2 hour, an announcement told us to go to gate 36. Eventually we were piled on to the airport bus, to go out to board the plane. We were kept on the bus, for about 15 minutes, doors kept closed and no explanation for the wait, and suddenly the bus turnwed round and we were taken back to the terminal, where we were kept on the bus for another 10 minutes, before being allowed to get off and enter the building again. No explanation other than 'There is a problem with the Company' was given. Eventually after 4.5 hours of waiting we boarded the plane and took off back to Birmingham. What a farce, and to put the icing on the cake, when we all went to the Carousel to pick up our luggage, we were told that no luggage had been put on the plane. Again no explanation, no one at Fiumicino Airport had told us, that our luggage had not been loaded. I presume that as the Airport appeared to have completely closed down at 11pm, there were no baggage handlers available to load the luggage on the plane! I have to say that the staff in the airport that we did meet before it closed were very unhelpful, they obviously wanted to get home.

Rome Airport Fiumicino review by E Crookston

9 January 2008   Customer Rating :

I flew into this airport from LHR and it was very busy. The train connecting arrivals to baggage collection was crowded as only one was working. Baggage arrival very slow. There was a large queue at passport control as their signposting is unclear as to who should be in what queue. The return journey was better, we did self service check-in at the BA desk and it was then very quick through security and to the departure lounge. We used the flightplan lounge which was ok but fairly busy. Their duty free shops are not too bad and staff were helpful. Boarding the aircraft was a bit of a free for all but all in all the experience on the way home was okay.

Rome Airport Fiumicino review by Geoff Wyndham-Jones

6 November 2007   Customer Rating :

Used FCO twice during October: both times, queues for security departing Terminal B (International) were horrendous, on a par with Heathrow: allow at least 30 minutes for this, and remain patient when others queue-jump. If you wait until your flight shows as 'boarding' on the screens, you might not make it through security on time. Check-in desks seem to open promptly 2 hours before the scheduled time of departure, and not a minute before: check-in staff do not appear to be competent, so allow for a long wait here. However, check-in desk locations are shown in advance of them opening, so if you arrive early, stake your place in the line. Otherwise, a crowded, rather average airport: delays on arrival of baggage when arriving and few signs advising you of which terminal you need to be at to find your flight when in transit.

Rome Airport Fiumicino review by Paul Browne

4 October 2007   Customer Rating :

Used FCO three times in the last 3 months with differing experiences. If you are arriving with checked luggage, expect delays for it to arrive on the carousel. However, last week with roll-on bags we breezed through with lots of time to make the Leonardo Express to downtown. It appears that FCO management does have any interest in cleaning as the place is filthy and badly maintained - at any time of the day or night. Security seems to be attentive which is reassuring at least.

Rome Airport Fiumicino review by Bob Vernola

27 September 2007   Customer Rating :

Flew in and out of this airport on recent vacation. Flew on United. Was very apprehensive especially after reading the comments, however, wasn't as bad as it was made out to be. Yes, it is a bit hectic and "outdated" but on our arrival it took us approx 45 minutes to get through customs. This was after they opened up another gate for non-european flyers. After visiting Italy I can see why things run just a bit "different". They are not in a rush to do much of anything and they do not believe in lines. Merely, go ahead and try and go right to the front. Not very nice, but it seems the way to go. Upon departure, we breezed right through since we were business class with United and had a very pleasant wait in a very nice area including some very nice shops. Maybe I'm seeing the upgrades that so many other flyers have mentioned were ongoing. Overall, an acceptable airport.

Rome Airport Fiumicino review by Giacomo Gramazio

11 September 2007   Customer Rating :

I travelled from and to FCO many times, the latest of which this summer. On the side of departure, the airport offers good services and fast check-in desks, good transports to and from Rome, nice shops, bars and restaurant. Anyway, it's rather dirty and not very efficient. On peak hours one can definitely find long queues for the security controls and many flights will not be in time. I hope that the future expansions will improve the situation. Arriving at FCO might be the worst airport experience ever for any traveller: I can't but second all the criticism about the baggage delivery, which is extremely slow, and the departure halls don't look good and welcoming at all, being filthy and not clean. I'm sorry to say this because it's my "home" airport, but I would like it to be better.

Rome Airport Fiumicino review by C Nieuwenhuis

15 August 2007   Customer Rating :

Arriving into FCO? Bring loads of time, you are likely to spend an hour waiting for luggage. This is not a one off, I do it regularly! The responsibility lies squarely with the ground handlers EAS, who would urgently need a crash course on aviation handling. Same issues on outbound travel, delays are more often caused by totally inept processing at departure gates than flight density. I have even seen the captain of a serious German airline go mad at this point!

Rome Airport Fiumicino review by Ed Smith

9 August 2007   Customer Rating :

The train connection from Rome Termini is good, quick, efficient and reasonably cheap (11 Euros) with a short walk from the platform to the departures area. After that easy experience, what follows it is hysterically bad. Check-in, in Terminal C at least, is a horrendous experience due to the abysmal layout of the check in areas - I can only assume they were designed by someone who never uses airports or who has severe masochistic tendencies. For some reason, the check in desks are split into "zones" - each zone occupies a square with an area of approximately 50 metres square, with approximately 12 check in desks in the square, 6 either side of the square - as a result of this, the queues for each desk meet in the middle in a horrendous muddle of confusion. To add to this, the passport/security line also runs through the middle of all of this! The result therefore is that you have something like 13 different queues in a very small area, working in 3 different directions - most passengers with heavy luggage, often with children running around and screaming. If, like me, you are trying to get to a check-in desk near the back of this area, you will find that you literally have to elbow your way through a seething mass of grumpy humanity and baggage to get to it - and then trying to find the end of your own queue is another matter -in the end I had to shout out loudly for people going to my destination to identify themselves so that I could join the correct queue. Once through all this, the passport/security line is reasonably fast when compared to many airports (10 mins) although I would say that the actual inspections are a little on the cursory side. Airside, the airport is at least a little more spacious, although the airport authorities have not deemed it necessary to fill this space with useful furniture such as adequate seating. Proceeding to the gate to board in plenty of time, I was amazed to see that the gate was being used to board 3 other flights before mine - although my plane was sitting waiting on the tarmac, we simply could not get to it as the gate was being used for these other flights - this tells me that this airport simply does not have adequate capacity to deal with the volume of flights going through it - and this was on a Wednesday early afternoon, not exactly peak time. Put simply this airport is a disgrace and needs an overhaul if it is to continue being the primary international gateway to Italy.

Rome Airport Fiumicino review by John Armstrong

9 August 2007   Customer Rating :

My experience of this airport is that it is a disaster. The arrivals hall is overcrowded. I needed to use the bathroom and the first three I found were closed. The fourth was open, but had some cubicles closed. I had to wait an hour and half to get my luggage. The times given on the TV screens are optimistic. They indicate when a service may start, but they must have people carry each bag individually across the tarmac. I took the airport express into Rome. They only run every half hour. The train I took arrived and people in the first two carriages could not get out, because the doors were stuck. It also meant I and other could not get in, except through the third carriage. I left Rome with SAS. Check-in fine, but we left an hour late because the people to re-fuel the plane could not be found. On arrival in Copenhagen, I had to wait another hour for my case, only to discover that it was still in Rome. Other passengers experienced this to. One man received his luggage, while his girlfriend's disappeared. Apparently the Italian Govt won't pay for a laser and bar-code system to track luggage. It can sometime take 2 or 3 days to find bags. I got mine back when I was leaving the following day.

Rome Airport Fiumicino review by M Zia Ebrahimi

30 June 2007   Customer Rating :

Using FCO for the first time to depart to Istanbul. Reaching the airport is very expensive by Taxi but possible by train from some stations in the city and it takes about 50 minutes. Do not use Termini to reach FCO by train as it is very crowded and Rome metro is not reliable to arraive at termini on time. I found FCO very crowded and not so clean. Check in desk was promised to be in section C but it was in section B. The restaurant was not clean and food quality was poor. Not so many shops available. Immigration was very slow and we had to walk a long distance and use a magnetic train to reach the departure area. In general it should be much better than it is as a big airport for a very attractive city to tourists.

Rome Airport Fiumicino review by B Granic

30 June 2007   Customer Rating :

I found Fiumicino to be a disastrously planned airport. I arrived from Milano Linate with Alitalia and departed to Split with Croatia Airlines. This requires moving terminal from the domestic/schengen to the satellite Terminal. The signs were almost non existant, frequently covered by other signs. The layout is not clear and a confusing mess. It is a lot better than Malpensa in terms of shopping and general feel, but all in all one of the worst major airports I've seen. The satellite terminal is much better than the rest. Its quite dirty, the public bathrooms really need an update in parts of the airport.

Rome Airport Fiumicino review by Keegan Perkins

31 March 2007   Customer Rating : n/a

Flown to Italy twice now, both times through Fiumicino. Both times I took Delta/Alitalia, which were using the same satellite concourse connected by monorail. That satellite concourse is nice with good shops for last minute spending. If you forgot to get a present for someone, lots to buy there. Customs is a pain, so, expect a long wait there unless EU citizen. Got off of the airplane there and had to use the restroom which was difficult to find and not pretty. One good thing was the ease of getting my bags and then getting on the express train to Termini. The escalator to the train is just steps from the funky baggage claim. I like this airport because of the ease of access to Rome. I went to Rome both times in May/June and it wasn't too busy, always room on the train and good space for bags. The walk from the train arrival platform at Termini in downtown Rome is a long walk from the main part of the train station--grab a cart if you've got heavy bags. I had an early departure from Fiumicino to Newark on Alitalia my second trip. i thought I'd arrive early to be safe and also do some shopping at the concourse shops. It was a bad idea to arrive too early for my early flight because the security does not operate at that time. I ended up waiting in line for an hour until they arrived. When they did arrive, they were laughing and just waived us through with minimal screening. Very disconcerting considering they went all out with the armed soldiers in the terminal. The Delta/Alitalia check-in is on the far left side of the terminal, right next to the security point which is up against the wall. El-Al check-in is snookered between the security on the left and Delta check-in as a previous commentator noted. Pretty functional airport.

Rome Airport Fiumicino review by Bradley Montag

19 January 2007

We were departing Rome on our way to Tel Aviv with EL AL. It was a bit of a struggle to find the EL AL check in which was tucked away at the end of the terminal with barely any signage. Otherwise the security was very swift and the airport itself was fairly quiet the day before Christmas. A good selection of stores and the airport is filled with natural light which makes travelling through Fiumicino quite pleasant.

Rome Airport Fiumicino review by Ned Hopkins

27 October 2006

Arriving at FCO is something of a nightmare. We stood in line for half- an-hour to get through immigration, then waited another 45 minutes for our bags to show up. Citizens of other EU countries apparently have it easier, at least with immigration. It's almost better to fly into Milano and take a plane, train, or bus (or rented car) to where you're going.

Rome Airport Fiumicino review by Greg White

2 October 2006

Arriving at this airport, as usual, was a dreadful experience, long queues at immigration, with less than half the desks open. Toilets are hard to find, with queues to use the mens' facilities! Strangely, departing is a much better experience.

Rome Airport Fiumicino review by John Oram

30 July 2006

Using FCO was a pleasant experience with only one glitch which might not have originated locally. Transfer from C Staellite to baggage was smooth but we had a very long wait for our bags and after only one delivery of BA bags we started being drowned in Air Canada. I had to protest in poor Italian to restore the BA bags which then came in a torrent. However, there had been a handling problem at LHR so all the fault might not have been at FCO. Good signposting to rail station and on time train though I would think they could do with better than 1/2 hr frequency. Word of warning to the hard of moving, the train comes in at Platform 27 at Termini station and that is a good 400m from the concourse as it is a short platform. The environment at FCO was pleasant and seemed uncrowded although on the return journey Terminal C seemed a bit gloomy and looked its age. Loads of shops and conspicuous cleanliness. Security had a light handed (but not inadequate) touch. Basically the friendliest I have experienced since 9/11. This fit in with my experience on my break as the people were friendly and the city charming.

Rome Airport Fiumicino review by Robert Pierce

24 July 2006

Flew out of Rome Fiumicino to New York with Alitalia. High level of security in check-in area with 2 passport checkpoints before getting to the counter. No lines anywhere and easy to find counter, the terminal is a little warm but there is great shopping and once you get to the satelite terminal the temperature is comfortable. Overall very efficient terminal and almost all of the staff were attentive and helpful.

Rome Airport Fiumicino review by Ken Steel

11 July 2006

I use FCO regularly. The "Leonardo" express train is a great way to get into Rome quickly (30 minutes) and for a reasonable price ( € 9.50 each way). I am mystified though as to why they don't offer a discounted round-trip ticket and do not operate their trains with departures on the hour/half-hour nor 24 hours a day. But considering that an equivalent taxi ride can cost € 60 and take longer, it's a bargain that's hard to beat!

Rome Airport Fiumicino review by Todd Hallam

10 May 2006

Arrived in Rome from Toronto and by the time I got off the plane, took the speedy shuttle to the baggage area and was out the front door was no more than 15 minutes! I didn't know why my baggag was the first out, or why the customs officers who were talking among themsels just waived me through with a flash of my passport but who am I to complain? Leaving was a whole different story. Great difficulty finding my ticket counter. The customs checkpoint was horribly inadequate. 3 booths open when all flight passengers were bottlenecking into the area and one officer decided to close up and take his break. Many people were complaining and saying they were going to miss their flights. We let those people through to the head of the line. They really need to fix this. Once through however the terminal is neat and clean with good views.

Rome Airport Fiumicino review by Stefano Musso

13 December 2005

Since I moved to Rome I use this airport several times a year and I still didn't get used to it. It's a zoo, very very dirty, sometimes I don't even go to the restroom even if I have too because of this reason, airport and alitalia staff is really unpolite and unresponsive, they rather talk to each other, smoke or have a coffee then help customers. It usually takes more time to go through security check then the actual national flight time. When I have intercontinental flight I understood it's impossible to stop at duty free shop, too crowded, lines too long and rude staff. When I arrive at FCO is even worse, i usually wait for 45-50 minutes in baggage claim area after a 1 hour flight. Not even 1 person from the airport staff is there, restrrooms are dirty and some nasty police guards are making fun at passengers waiting for baggage a way too long. The overall impression is that nothing works and people who are working in the airport don't care at all. I don't pretend it to be like HK airpot but at least something more near to an hub then a zoo.