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Rome Fiumicino Airport Passenger Reviews and Rome Fiumicino Airport Reports



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Rome Fiumicino Airport customer review :  25 April 2012 by Peter Cullen    (UK)

Rating : 4/10

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Recommended

Travel to and from the centre of Rome is good, several bus companies offer return tickets for €8 which is good value though the time depends on the traffic (should be 45 minutes). Airport itself is chaotic, very long queues for passport checking on arrival (and when I reached the front the officer did not even glance at mine). On departure, Terminal 3 security took 30 minutes to clear. There was then a very long walk and short train ride to the departure gate. One good point was that we went straight from having boarding cards checked to sitting on the aircraft so the crush that often develops in the aisles did not. There is a huge number of shops but I doubt if most people have time to use them, also if prices at the snack bar are indicative, they are extremely expensive.



Rome Fiumicino Airport customer review :  23 April 2012 by A Knowles    (UK)

Rating : 1/10

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Recommended

Took 50 mins to get through the unbelievably slow queue for security and just barely made the flight; some didn't emerge from the mess and there was a further delay while their luggage was taken out of the hold. Staff were indifferent to the evident distress of people, including young children and elderly people. Only one checkpoint open - why?



Rome Fiumicino Airport customer review :  17 April 2012 by A Knowles    (UK)

Rating : 1/10

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Recommended

April 11th. Awful queues at security - 50 mins to get through which was very stressful. No allowance made for families with young children, the elderly, or those about to miss their flight. Staff were indifferent to the situation and only one station open when there could have been 4! Gross mismanagement.



Rome Fiumicino Airport customer review :  10 April 2012 by B Thompson    (UK)

Rating : 4/10

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Recommended

Big problems at the check-in desk as they would not accept the online boarding passes and everyone had to go through the laborious process again by two very slow operatives. A very long queue and no concessions made for passengers needing assistance. This of course delayed the flight. Only a number of hasty phone calls prevented further ructions at the departure gate when all hand luggage passengers with online boarding passes were initially refused entry onto the plane. Don't know whose fault this was, Monarch or the airport and I have to say Monarch were excellent in every other respect. Maybe teething problems for a new service but it's certainly with checking out if you are thinking about trying the Birmingham Rome return run.



Rome Fiumicino Airport customer review :  22 March 2012 by Federico Muscogiuri    (Spain)

Rating : 1/10

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Recommended

It seems to be getting worse every day. On Monday at 20.15 in Terminal 1, there was a massive queue at security with only one post opened. I ended up queuing almost one hour and only just managed to board my flight. Staff can be rude and arrogant and the facilities mediocre at best. The direct train to the airport from Termini is overpriced and the regional service uses old graffiti strewn carriages which stop at every single station. Most lifts do not work and the overall cleanliness standards are low.



Rome Fiumicino Airport customer review :  22 March 2012 by Robert Campbell    (UK)

Rating : 1/10

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Recommended

Some serious organisation is required. One check-in desk. Queuing from the T3 main hall to the departure gate and then another major queue to the hand baggage scanners. All in all it took over 2 hours from check- in to boarding, which we managed by the skin of our teeth. Can't comment on the airport facilities as was preoccupied by being in the aforementioned queue. Truly awful.



Rome Fiumicino Airport customer review :  20 February 2012 by Tony McLaughlin    (UK)

Rating : 4/10

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Recommended

Be prepared to wait for a while on your bags, and if you are taking the monorail to the main terminal, be careful getting onboard as the doors are vicious! Departing, if flying BA be prepared for a long walk! Security was very busy and cramped. They insist that phones, cameras and MP3 players are removed from hand luggage. In fairness, when it got busy, they ushered people through the fast track lane, and for those who were asked to remove their shoes were given something to put over their feet, which I think should be adopted elsewhere. Plenty of retail and food drink outlets.



Rome Fiumicino Airport customer review :  6 February 2012 by S Corcoran    (Ireland)

Rating : 2/10

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Recommended

Rome is my favourite place in the world, but if I had to judge the city by the airport, I don't think I'd ever go again. Security is very slow and most of the staff range from indifferent to extremely rude and unhelpful. I hate to think about how many people are given such a bad first impression of the city (although it's worse leaving!).



Rome Fiumicino Airport customer review :  2 January 2012 by T Utunen    (Finland)

Rating : 5/10

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Recommended

Somewhat disorganized. It took almost an hour to get the bags (non-peak hour), but the signage was quite good and it was easy to find the train station to Roma Termini. On the return (non-peak hour again) lines were long but staff at security did their best to help passengers. In general, most of the staff we met at Fiumicino were helpful and the facilities reasonable.



Rome Fiumicino Airport customer review :  15 November 2011 by L Palmer    (USA)

Rating : 1/10

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Recommended

Unbelievably disorganized and chaotic. Staff did not seem to notice passengers and stood around talking. Security lines were impossibly long and people were pushing and shoving. Security lines were not roped off and no one was directing passengers. At least 15 people had to push through line as they were going to miss flights.



Rome Fiumicino Airport customer review :  27 October 2011 by B Mayer    (Canada)

Rating : 7/10

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Recommended

The train station is old and dirty but the rest of the airport is somewhat clean. Washrooms clean enough but could be better. Security lines short and people were processed efficiently. Food choices were extremely poor. Annoyingly gates for our flight were changed 10 minutes prior to boarding.



Rome Fiumicino Airport customer review :  13 October 2011 by A Gesmini    (Italy)

Rating : 7/10

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I use this airport 4 times a year and staff is friendly and toilets are pretty clean compared to some airports. The problem is that FCO is not big enough for the actual passenger traffic and it's becoming old. I don't think this is the worst airport, but it needs new terminals and train station.



Rome Fiumicino Airport customer review :  12 October 2011 by J Renaud    (France)

Rating : 4/10

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FCO terminal 1, not a good experience : on arrival from NCE, it took 40 minutes to get our luggage. On departure, the check-in area was a total mess - Alitalia ground staff was insisting that passengers use the check-in machines and denied access to desks but automats were not working, ending in a total confusion and rebellion among passengers. Security check not worse than elsewhere, tax-free area okay.



Rome Fiumicino Airport customer review :  11 October 2011 by A Saraiva   (UK)

Customer Rating :  2/5

2 Star Rating   

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I flew into Fiumicino terminal 3, from London. On arrival aircraft parked at G gates and monorail to main building took ages, as only 1 was working. The walkways to passport control and baggage reclaim are really dark and dirty, a very run down place. No signage (unbelievable!) to the airport hotel - Hilton, and airport staff although friendly gave wrong directions. The "Skybridge" leading to the car rentals, parking and Hilton is again very dark, very hot and filthy - a horrible first impression to a beautiful city!


Rome Fiumicino Airport customer review :  2 June 2011 by R Goodrich   (USA)

Customer Rating :  1/5

1 Star Rating   

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Departures from Terminal 5, terminal for US and Israeli airlines, and the main terminal T1/2/3. Departures to the US are done through check-ins in a large hall with minimal passenger facilities available. As the previous passenger noted, anyone not agile will have a tough time reaching the gate. Security screening and check-in will take a long time. I usually arrive 3 hours before departure. The bus tour to the final departure terminal is primitive at best with numerous non-functioning escalators. Once you arrive at the terminal, you have many overpriced signature stores. The limited restaurants offer your typical choice of sandwiches and pizzas and fairly decent salads. Restrooms are frequently broken and dirty. Arriving from the US to FCO is no better. There are even more stairs to negotiate and delivery of bags take an eternity. Other terminals for departures within Europe, say France and Germany, are not any better. It is indeed a disappointment.


Rome Fiumicino Airport customer review :  26 May 2011 by Alan Mackenzie   (Denmark)

Customer Rating :  4/5

4 Star Rating   

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John Oram's airport review below is somewhat misleading. His ticket purchase took place in the Trenitalia railway station attached to Leonardo da Vinci airport. The ticket booth described is run by a private agency, which amongst other things, deals with car-hire; hence the hard sell of coach tickets. The official railway ticket office is just opposite, across the concourse, is glass-fronted with several positions, and generally has long queues.


Rome Fiumicino Airport customer review :  19 May 2011 by A Brouwer   (USA)

Customer Rating :  1/5

1 Star Rating   

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I just travelled through FCO with my wife, who is handicapped. There are no wheelchairs or luggage carts to be found at Terminal 5, just lots of Carbinieri. To board a UAL B747 takes 3different buses, numerous escalators and finally the old steps to board. Best advise is to avoid FCO and UAL at all cost!


Rome Fiumicino Airport customer review :  18 May 2011 by D Swift   (Italy)

Customer Rating :  4/5

4 Star Rating   

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I have never had any real problems here and find the facilities pretty good. Arriving and leaving the airport can be quite a challenge so be prepared and allow a bit of time. The Leonardo Express is as others describe, but gets you there, at some cost. Three or more people should just get a taxi and save their legs.


Rome Fiumicino Airport customer review :  9 May 2011 by Robert Smith   (Switzerland)

Customer Rating :  3/5

3 Star Rating   

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Security check starts with a single queue but then inexplicably, the single queue is divided into several separate queues for the different security stations. Not enough restaurants and chaotic. Train connection: Too expensive. (40 euro for 2 adults / 3 children) bus is cheaper. Train arrives about 1000 m away from the central terminal building (specially funny when you are leaving Rome and need to make a run to catch your train).


Rome Fiumicino Airport customer review :  13 April 2011 by Paul Van Alsten   (France)

Customer Rating :  3/5

3 Star Rating   

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Terminal 1 for SkyTeam flights is modern but fairly average, with lot of walking both upon arrival and departure. Toilets are dirty, some cubicles downright disgusting. Finding the train station is a challenge in itself: confusing signage, uninviting walkways, quite a lengthy walk - at least 10mins. Leonardo Express train connects the airport to Roma Termini every 30 mins - travel time around half an hour, but hopelessly overcrowded and rip-off prices of 14EUR one-way! Departure a much better experience. Check-in was hassle-free using self- service machines. No queue at security, friendly staff with good command of English. Poor air conditioning in the terminal. Quite limited seating areas at the boarding gates. Alitalia Business lounge is clean and fairly comfortable - however it is located in Pier D while most Alitalia flights depart from Pier B!


Rome Fiumicino Airport customer review :  4 April 2011 by Sarah Gibson   (UK)

Customer Rating :  4/5

4 Star Rating   

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I did not find it too bad at all. Arriving was ok - passport control fine, even a bit friendly, then about a 10 minute wait for the baggage carousel to give us our case. The surroundings seemed no worse than many other airports. We went for the Leonardo Da Vinci Express train to Termini which was quite a trek to reach, let's say a 10 minute walk with suitcases at most, but the FCO train station itself was well sign-posted with a train symbol. Departure from Terminal 3 was quite good. The Jet2 baggage drop desk was brisk and efficient, and we were treated with a smile. Security was also brisk. There was an above-average choice of shopping, staff were friendly, and the concourses were brightly lit. Food options were nothing special but perfectly ok, and in comparison to some British airports, much better in terms of fresh food, even if most of it was pizza. The toilets we used were perfectly ok - I accidentally used the gents and even that was clean! At passport control, the guard did not even take our passports from us to look at the, just waved us through. The gates were well sign posted, with walking times to each one clearly displayed. The gate we left from (H9) was spacious with plenty of seating and toilets. So overall my experience of FCO was not bad at all.


Rome Fiumicino Airport customer review :  25 February 2011 by J Leong   (Malaysia)

Customer Rating :  1/5

1 Star Rating   

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The nightmare started at the check in counter. The staff were rude (Alitalia handling agents), unhelpful and not professional at all. One of the unfriendliest airport I have come across. At the duty free, they even scolded us for looking through the duty free items. Left the shops and refused to buy anything. One of the most stressful experience I have ever come across.



 


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