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Faro Airport
3.0 Star Rating: Fair
32 reviews

 



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Faro Airport customer review :  26 May 2014 by Alison Armstrong    (UK)

Rating : 10/10

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Recommended

I just wanted to say a big thank you to all the way staff at Faro Airport who were not only a fantastic help but were also very friendly and were only to happy to take us in the wheelchairs to our flight area and they also took us on to the plane. This was our first time we had uses this service and were a little nervous thank you all again for all your help this made our trip a pleasure.



Faro Airport customer review :  2 May 2014 by Tracey Startup    (UK)

Rating : 0/10

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Recommended

30th April 2014, arrived at Faro with 2 hours before take off. I fly to Faro 4/5 times a year and have never experienced such a stressful time as I did on 30th April. Easyjet bag drop off area was quick and efficient, cannot say the same about customs. I was travelling with a friend and her 2 year old daughter, we joined a queue and in total there must of been 300/400 people in queue's. We didn't move for the first half an hour, more and more people were coming in but nowhere to go, no one knew what the problem was and tempers were starting to rise including mine. It finally took 1 hour 15 mins to get through and even then I got stopped with the alarm going off and had a very unpleasant experience with the woman who was searching me and almost slapped her face. We then got in the passport queue, and finally just made the flight by the skin of our teeth. I would love to know what the problem were and do not want to experience that day again ever, stress levels were through the roof.



Faro Airport customer review :  20 April 2014 by V Ruud    (Netherlands)

Rating : 2/10

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Recommended

We were more then 2 hours early to the airport and still almost missed our plane. Checking in went very fast, but we waited for over 1.5 hour for customs. There were about 300 people waiting in a very hot area. Customs changed the line constantly, so people who came later were through customs earlier then others who waited for over 2 hours. People became very mad because they almost missed their plane. Customs did not seem to care. Staff were very slow. There are about 8 passages, they used only 3. The shops behind customs did not have any customers, because no passenger had the time. An awful experience. Customs should realise that if they continue this behaviour the economy of this area will suffer. I will never fly again from Faro.



Faro Airport customer review :  7 April 2014 by Sam Bignell    (UK)

Rating : 3/10

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Recommended

Queues were unacceptable. Staff levels too low for amount of traffic. Airport not very modern, it's dark gloomy and scruffy. The charge for soft drinks at their bar is ridiculous and the quality bad. Staff didn't care when complained.



Faro Airport customer review :  10 July 2013 by Lars Mueller    (Germany)

Rating : 7/10

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Recommended

In general the airport is not great but is what you would expect for a highly seasoned airport, if you go there in the summer you will find rather huge queues, staff are not the best but you will find very warm and nice people especially if they are younger. Food is overpriced but you can bring it yourself. It's a typical Low-cost airport so no surprise when you get there. The biggest problem in the airport are the passport control queues in the non-schegen are because many times 6 or 7 aircraft arrive at the same time so yo can expect to be at least half an hour in the queue. Other than that it's a rather normal airport.



Faro Airport customer review :  25 June 2013 by Pieter Boone    (Netherlands)

Rating : 0/10

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Recommended

Despite having a fairly 'modern' appearance, the terminal is dark, messy, stuffy and dirty. On my last trip out I was once again confronted with extremely long lines at check in and security. Staff at check-in, security and two retail outlets were very unfriendly even rude. I can not believe that no-one that works at this airport realizes that the service level of the staff has tremendous and negative impact on the perception of the travelers. I for sure think this is a terribly bad airport and I dread my travel through it every time I visit. Other negative experiences on this trip: misinformation on the flight information screens, several menu items in the 'self service restaurant' not available (marked with a hand written sign: 'coming soon') and outrageously expensive, toilets out of paper, and non working vending machines at the gate. I get the impression that management of the airport is totally incompetent and un-caring. Faro Airport is as bad a promotion of the Algarve as it can get.



Faro Airport customer review :  21 June 2013 by T Callan    (Scotland)

Rating : 8/10

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Recommended

I might be very lucky, however, Faro Airport, which I use regularly is fine. People who complain about the staff and queues might take a closer look at what staff are all too often forced to deal with. How many times does the clear message regarding what the arrangements are when passing through airport security? Liquids up to 100 ml are allowed provided they are placed in plastic bags. Simple? Not enough it would seem from the number of folk who seem astonished when given this information yet again on reaching the scanner point. No wonder the queues are sometimes longer than they need to be. The patience shown by airport staff should be the real talking point and not the perceived lack of speed when dealing with our aircraft security. Most travellers, of course, do anticipate the need to reach the scanner unencumbered by items that require to be placed separately and cannot be on ones person when scanners do their work. However, Faro Airport has its fair share of individuals who exert a negative influence, out of all proportion to their numbers, on the experience of fellow passengers. So, we should be encouraging them to take a little time to reach the point of entry ready to place the required items in the separate tray. Also, of course, ensuring that they have nothing on their person to inevitably trigger the alarm, and unnecessarily placing yet more avoidable demands on airport personnel. Overall, when passengers extend the courtesy of being prepared for their security arrangements, things run more smoothly. This also applies to Duty Free shops when the need to produce boarding cards seems to present some travellers with astonishment to the extent that they then have to unearth the contents of at least one bag before being able to complete what should be a simple transaction. This all takes time, of course, and leads to frustration for staff and fellow passengers. Overall, therefore, before rushing to judge Faro Airport and its staff, possibly based on a fleeting snapshot, take time to reflect on the contribution that you and others have made to the experience.



Faro Airport customer review :  7 June 2013 by R Donagh    (Ireland)

Rating : 0/10

Queuing

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Recommended

This July will be my 7th year returning to the lovely Algarve. Last summer we travelled in July (kids school holidays) but previous to that it was always in June. Our experience last year was a complete nightmare. Like a previous post on this site, the queues are everywhere and it creates panic with passengers afraid they will miss their flight. On arrival, once we left our hired car, we queued for the check-in desk - very long wait. Then once checked in, we queued for the x-ray hand baggage check - very long wait. Then into the duty free lounge and we had to queue again for passport control. Terrified we would not make our flight. I can only assume the reason for this is peak time travel, in July (as opposed to my previous years travelling in June) but now I see from other comments that this has happened on other months. I have to say it is the one thing that dampens my ideal holiday in Portugal - we are returning but I dread the thoughts of those long Queues. Surely they can incorporate passport control as you are going through baggage check x-rays?



Faro Airport customer review :  24 May 2013 by Robert Barrigan    (UK)

Rating : 7/10

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Recommended

Been a few years since I have been through Faro but must admit overall a good experience. Drop off system seems a bit confusing and security still slow but on the whole better than previous experiences.



Faro Airport customer review :  22 April 2013 by D West    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

The queues were made less bearable by jobs worth grumpy and disrespectful staff. Officials need to get a grip on the 30-45 min queues at peak time, and use Easyjet's methodology of directing passengers to the next available assistant or security point. The staff badly need training. I'm sure there are good staff too, but they need to get rid of the unhelpful and incompetent staff that are sending passengers home with sour tastes in their mouths, and who may decide on another destination for their next holiday rather than face Faro airport again.



Faro Airport customer review :  30 March 2013 by Arie Stoteles    (Netherlands)

Rating : 5/10

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Cleanliness

Facilities

Recommended

We use Faro airport very often. Checking in with bags is relatively acceptable, although long queues. However after you have join the queue to pass through security. There the misery begins. There you see officials hanging around, not working effectively when they could have opened more security gates. Every time we use Faro airport this is the part of the travel that really is the nasty aspect.



Faro Airport customer review :  13 October 2012 by S Dickinson    (UK)

Rating : 4/10

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Recommended

We have been using Faro airport for the last 20years. On arrival to pick up a pre booked hire car it was just a short walk through the doors to the right. When we arrived at the end of September 2012 there is now a ridiculous long walk down a tunnel to get to exactly the same place. This is made worse as some of the way is uphill. Not easy with cases, those with mobility problems, with children or elderly. We are hoping this is just temporary as it is an absolutely stupid, thoughtless idea. I have said I would recommend this airport apart from the problem above which will make us think twice about returning.



Faro Airport customer review :  20 August 2012 by J Foster    (Northern Ireland)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Just arrived back from Faro airport this afternoon and I have to agree with the last review that this is the worst airport I have travelled through with a young family. We arrived 2.5 hours before our flight time and spent the next 2 hours queuing to get through to the departure gate. Checking our bags onto the flight was relatively quick and straightforward however once through this stage we had to join the queue to pass through security. We had to go back through the bag check in desk and join the end of the queue which by now stretched to the far end of the airport. Did not appear to be any rational process or system in place to try and move travellers efficiently through this aspect of your journey. This was causing distress to many who feared they would miss their flight. We eventually made it through this stage to the duty free area only to discover that any chance of visiting the shops was not an option as the you had to join another lengthy queue stretching the full span of the terminal to get through passport control and onto your departure gate. Not acceptable and quite frankly shambolic. Our holiday in Portugal was very good however this was a frustrating, exasperating and disappointing end to the holiday and not a pleasant experience for anyone unfortunate enough to be passing through Faro today. Not sure if this is the norm and I would be shocked if this is how the authorities at Faro airport and the people in charge of tourism in Portugal wish to portray their airport.



Faro Airport customer review :  15 August 2012 by J Molloy    (Ireland)

Rating : 2/10

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Recommended

I travelled through Faro airport with my wife and two young children. I have to say that it was one of the most inefficient airport that I have ever used for delays in getting through security. We waited in queue in the heat for 45 minutes. I can't imagine any variable reason for directing all travelling families with young kids and push chairs into one queue while all other 7 gates are free to use by everyone else, many of which were completely free during our wait. This was a truly horrible and disappointing end to a lovely family holiday in Portugal.



Faro Airport customer review :  24 May 2012 by Kevin Tunnicliffe    (UK)

Rating : 4/10

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Cleanliness

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Recommended

Outrageous prices for drinks and food. The bar upstairs tried to charge me 12.5 Euro for a beer and a coke! When I said no way she lowered the price to 7.50 and said she had made a mistake! Really? Even at 7.5 Euro it was still outrageous. Duty free was poor too. The security and passport control, with every booth at the automated booths working, was fine. Staff in security were courteous too.



Faro Airport customer review :  5 June 2011 by J McGuin   (Ireland)

Customer Rating :  3/5

3 Star Rating   

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The food prices in this airport are outrageous. 12 Euro for a very poor burger meal is not acceptable - I tried to complain at the airport but no good - there is obviously no regulation of the commercial establishments operating here.


Faro Airport customer review :  25 July 2010 by R Peddle   (Portugal)

Customer Rating :  5/5

5 Star Rating   

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Faro airport is the gateway for a huge and lovely tourist destination, the Algarve. I would like to share one thing with anyone using this airport. Do not use the ground floor catering establishments if you are on a budget. There is a lovely, clean spacious canteen up on the first floor above the arrivals area. Unfortunately, nothing similar in the departures area ! Go to the extreme end of the building (turn left on entering) and up the escalators or use the lift or stairs. The prices are reasonable for drinks and snacks. There are two areas, you get a good view of the arrivals area from the open balcony bar area, and of the baggage area from the rear canteen (when this is open). If you cannot find your tour rep when you arrive, they are probably up there ! As regular users of this airport we have seen it at all times of the year and the summer season brings the usual pressures on all facilities from the sheer numbers of people that have to be processed. The toilets are clean, the parking close by and a very reasonable cost and the local staff usually extremely helpful. It is one of the few airports I know that has functioning electronic passport readers but this has meant that the queues for the conventional desks can be excessively long and tiresome.


Faro Airport customer review :  26 May 2010 by G Jackson

Customer Rating : 2/5

2 Star Rating

Nice airport, prices not too much of a rip off. Check in desks an absolute nightmare. The straff seem to take a sadistic delight in slowing things down so much that enormous queues develop. We only just made it to the plane in time and had no time at all to look at the duty free area. We were warned that they were slow but were unprepared for the levels of deliberate obstructive incompetence. I had always thought that Manchester was bad but it is a model of efficiency now compared to Faro.


Faro Airport review : 26 September 2009 by S Paice

Customer Rating : 1/5

1 Star Rating

For those of you with children, make sure you bring a packed lunch with you for them otherwise it could be a seriously expensive end to your holiday. 12 euros for a small burger meal is as close to extortion as I've ever seen! Other drinks and sandwiches are also seriously expensive and there's hardly any choice. What shops there are (no more than 4) are ok, but there really is very little here. The airport itself is clean and tidy, but that's not much help if you're stuck there for hours.

 

Faro Airport review : 9 August 2009 by J Barrett

Customer Rating : 3/5

3 Star Rating

A nice little airport, the check in and security was very quick and easy. However, there is not enough option for shopping and the cafes and bars are extremely expensive. I had to pay 2.60 euros for a 330ml can of coke while a sandwich was even more! Good amount of seating by the gates is another plus while the views onto the airfield are wonderful.

 

Faro Airport review by Steve Thorogood

16 July 2009   Customer Rating : 5 Star Rating

A great little airport. My mid-July arrival on a Friday was simplicity itself. Travelling with only hand luggage passport control and customs was a breeze. Baggage hall looked quite busy . Had it not been for a second-rate local car hire company not cancelling my booking upon arrival, I would have been out of the airport in ten minutes. Sadly had to use one of the major international firms at a far higher cost, though the car and service was probably much better than I would otherwise have received. Upon departure, if you only have hand luggage you just walk past the check-in queues straight to security. Very quiet on a Tuesday afternoon and staff were friendly and professional. Boarding gate was comfortable and plenty of seating although many people ignored the seating in favour of trying to jump the queue by hanging around the door. Fortunately they were ignored as gate staff applied Easyjet strict boarding procedure. Excellent shopping airside and plenty of refreshment options.

Faro Airport review by P Mizen

26 January 2009   Customer Rating : 4 Star Rating

This is a pretty good airport with plenty of seats although I suspect in peak season it can get very crowded. A bit expensive - 1.80 euros for a small bottle of water and a very steep 3.50 euros for a 500ml bottle of coke!

Faro Airport review by Mark Hatton

15 March 2008   Customer Rating : 3 Star Rating

Faro Airport is clean, spacious and facilities are good. Check in and baggage reclaim are a doddle, but it can get quite crowded in the peak season. The Winter is the best time to use this facility. Plenty of bars and eateries, so a good transit point in general.

Faro Airport review by J Booty

19 November 2007   Customer Rating : 3 Star Rating

Our first time using Faro - arriving was fine, it was a Monday and quiet. We were actually going to Isla Canela just over the border into Spain so got a good transfer coach at quite a cheap rate for the trip. Going home however was a different story, it was a Friday and quite busy but there was only one person checking passports and the queue went for miles! Apart from that, it all seemed OK as airports go.

Faro Airport review by S Butt

28 August 2007   Customer Rating : 4 Star Rating

Having not been to Portugal for 18 years until this summer I was pleasantly surprised at the efficiency of the place considering the number of passengers that it handles. Most of the flights are holiday charters of course but it is comfortable and provides what you need without any fuss.

Faro Airport review by Stewart McKane

10 August 2007   Customer Rating : 4 Star Rating

Travelling on internal flights from Faro was a breeze. Check in was easy, security swift, easy to find the gate, quick to load and baggage reclaim a breeze (15 minutes from plane door to exiting the terminal). My flight out of Faro was in the early morning so no shops were open, and food outlets only just before the flight left, however the lounge opens very early with a very good selection of drinks. Easy airport to navigate, no real problems to moan about!


Faro Airport review by John Parkin

21 February 2006   Customer Rating : n/a

I've flown in and out of Faro around 50 times now. I think it is a superb airport. All the secuirty,passport, etc well manned, friendly and polite. The baggage reclaim is especially efficient. I've never had to wait more than 10 minutes, unlike BHX and LGW where I've had 40 minutes wait at the belt! The whole place is especially spacious. Catering is very good and very cheap. A couple of euros for ham and cheese croissant. Coffee is good and very cheap. The car parks are very close by and if you avoid the major car hire companies, (who bus you in) you drop you car off within 100 metres of the departure desk. Overall never had a bad experience here. Which is more than I can say of UK airports.

Faro Airport review by Andrew Allan
9 September 2005

Faro Airport is pretty good. Even in the busy season it copes but there are queues, sometimes long, at security and passport control during these busy times. I agree the catering is poor and costs an arm and a leg but hey, isn't that last beer in the Algarve sunshine up on the roof terrace worth a couple of euros more? It certainly is to me!! Anyone who had experienced Faro Airport before it was rebuilt would think twice about decrying the place. That, I can assure you, was hell on earth.

Faro Airport review by  A J Holmes

29 March 2005

Usual chaotic scenario during peak times with travel reps running here and there to assist . Some car hire depots require a short mini-bus ride but not a problem. Best tip is to save your leftover euros for the next trip and don't use them in the hideously expensive catering facilities. Overall cleanliness is good.

Faro Airport review by  James Short

28 January 2005

Seasonal Holiday Airport for Algarve region of Portugal. Pretty efficient and functional. My experience of Car Hire provision and location is good. Rental is next to Terminal Building and Car Return is on approach road, with shuttle bus to the Terminal after drop off. Some facilities may be stretched in seasonal peak, toilets/seating being two to mention. Shops are very expensive. Coke in Vending machine Eu2.45. Bag of sweets in paper shop Eu4.50. Faro Airport had large extension completed in 2003, Airbridges were added and new Check-in hall opened. Most airlines still park on the tarmac and your journey to the terminal is via a large shuttle bus. Only TAP and a limited number of other airlines use the Airbridge facilities. Overall: Clean, efficient and a positive experience.

Faro Airport review by  Denis McKee

18 December 2004

Very expensive refreshments (coffee, pop, sandwiches) and duty free items. Alcohol was cheaper in the city stores than at the duty free!

Faro Airport review by  Fiona Fitzgerald

7 September 2004

Allow an hour to check your car back, as the lazy staff are not around to meet you, and you get to wander around the spacious hot car park with your keys. On finding them, they don't show ID, so you could be giving the keys to anyone. The airport's fine, small and laid-back. We didn't have time to see Faro, thanks to this problem. It wouldn't kill anyone to have a mobile number for the rental car reps




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