Buenos Aires Ezeiza Airport Passenger Reviews and Traveller Reports   No Star Ranking Awarded         Add your Buenos Aires Ezeiza Airport Review   Buenos Aires Ezeiza Airport Star Ranking     Customer Review scoring : Buenos Aires Ezeiza Airport   6 out of 10 34 reviews

	BUENOS AIRES EZEIZA customer review :  13 May 2013 by Santiago Codiani    (Mexico)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	I flew from EZE last Wednesday to Mexico with Turkish Airlines connecting in Sao Paulo. New Terminal is just bright and happy with nice bars and cool duty free shops. Star Alliance VIP is nice and offers a lot, it looks like a furniture show room but it does the job. I made connection in GRU, then Panama and finally Mexico and EZE is by far the nicest airport, nor the biggest or the easiest. Overall really nice experience.

	BUENOS AIRES EZEIZA customer review :  8 March 2013 by D West    (UK)
	Rating : 6/10 Queuing Cleanliness Facilities Recommended	Arrived from LHR at 0830 after 13hr flight non stop with BA. Immigration queue was OK, took about 20 mins which meant our luggage was waiting on the carousel. Then it all went haywire. Air France, Iberia, Lufthansa and Alitalia flights all arrived within an hour of ours so imagine about 1000 people plus suitcases trying to get through customs. 6 lines all formed in a very haphazard way which then moulded into 4 lines for 4 x-ray machines. This took us an hour to get through and into arrival hall. Another 90 mins standing there while our holiday reps organised coach transport. International Terminal A and the surrounding roads can't cope at peak times for all these arrivals. Our departure was much smoother I'm pleased to say. Luggage drop off fine, security queue took about 10 mins, passport control about the same. Stayed in the LAN lounge which is close to our departure gate (10). The departure lounge is modern, I hope they do something about the Arrivals hall which leaves a lot to be desired.

	BUENOS AIRES EZEIZA customer review :  15 February 2013 by E Dominguez    (USA)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	It's been almost 2 years since the last time I used this airport, and a lot has changed since. My flight - JFK via GIG arrived at gate 2, located in a very dated sector of terminal A. I know this part of the airport is scheduled to undergo improvements, it really needs it, but it looks like they've already started, and some changes can be seen already, like the new passport control area with many more passport desks located in the ground floor and brand new carrousels that replaced the very noisy old ones. Even so, baggage claims still looks dated. I arrived at noon, so passport control took less than 10 minutes. When I got to baggage claim my bags were already on the carrousel. Since every piece of luggage must be screened at customs, there was a long line ,and it took me around 30 minutes to clear customs. The arrivals hall hasn't changed a bit - old and dark, not the most welcoming. I got to the airport 4 hours prior to my flight because I was flying with a puppy. The check-in hall of terminal A is modern and very bright. Check-in was pretty quick, and they let me check my bags and check the kennel with the puppy later. TAM Airlines personnel were kind and helpful as well as airport's employees. There was no line for security, but there was a very long one for passport control - 30 minutes or more. I checked the screens and found out that my flight was already boarding at gate 10. Sadly, I had to rush through Ezeiza's lovely free-shop in order to get to the gate on time. Gate 10 is located in a new building that replaces the old terminal B, with very nice boarding areas, great views of one of the runways and new concessions, like Starbucks and Quilmes (Argentina's most famous beer). I didn't have time to wander through this new area that houses gates 8 to 23, but it looks spacious and pretty nice.

	BUENOS AIRES EZEIZA customer review :  23 December 2012 by Rupert Downing    (Canada)
	Rating : 5/10 Queuing Cleanliness Facilities Recommended	Took just under an hour in the PM rush hour from downtown to EZE, but the taxi arrived about 15 mins late due to tie up in microcentro. United told us to give 3 hours, but they opened their desks 30 minutes late, resulting in line ups. Excellent Global Alliance Gold check in, economy looked efficient as well. It took just 30 minutes to get through security and immigration. More efficient than US. Airside very limited, United lounge OK.

	BUENOS AIRES EZEIZA customer review :  20 September 2012 by J Angeli    (Argentina)
	Rating : 1/10 Queuing Cleanliness Facilities Recommended	Airport personnel very bad, long lines for emigration and customer. The terminal facilities are not good there are too many free shops in areas where should be only for passengers, after you arrive and pass emigration you have to go through a free shop in order to get the baggage claim sector.

	BUENOS AIRES EZEIZA customer review :  1 August 2012 by Tomek Surdel    (Argentina)
	Rating : 3/10 Queuing Cleanliness Facilities Recommended	The main problem of EZE airport are queues. Several times I had to wait more than half an hour to pass immigration control (both on departure and arrival). Waiting times for check-in, security control and customs control on arrival are only slightly better. Other issues are totally overpriced duty-free shops. Prices are crazy.

	BUENOS AIRES EZEIZA customer review :  29 June 2012 by A O'Brien    (Ireland)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Used EZE on a resent trip to BAires and was pleasantly surprised. Travelling on Air France and although the plane parks at Terminal C, you actually arrive into Terminal B. The line for immigration can be long, but just make sure you are in the right one. When I was there the line for Argentines was much longer than the non- Argentine one. Staff at immigration and customs were professional. Once through to land-side things can be a little hectic. On Departure Air France use Terminal C, which is brand new. Immigration was fast and friendly. Terminal C has two places to eat, a large Duty Free area and a few smaller stores. It does not however have a currency exchange facility, so I would recommend changing most of your Pesos before leaving for the airport.

	BUENOS AIRES EZEIZA customer review :  11 June 2012 by M Boynton    (USA)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	This is a very nice, clean, and functional airport. It is not anything elaborate, but it gets the job done and is miles ahead of other South American airports. The lines for check-in with TAM were quick, and the security checkpoints and passport control were fast and efficient. The gates in Terminal A are spacious with plenty of seating, and the terminal has good signage in both Spanish and English. A very pleasant experience overall.

	BUENOS AIRES EZEIZA customer review :  1 May 2012 by Alasdair Brooks    (UK)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	I had no problems arriving in or leaving Ezeiza; a functional airport. Immigration and customs on arrival at the modern Terminal A was fast and efficient - and likewise there was nothing particularly out of the ordinary about queues at security and immigration on the way out. I arrived at 10am, 2.5 hours before my flight, and was through check-in, security, and immigration in about an hour. Queues at the boarding gate showed a Latin disregard for Northern European concepts of orderly queuing. Airside eating options aren't fantastic, but are functional; duty free shopping is fairly extensive.

	BUENOS AIRES EZEIZA customer review :  8 February 2012 by C Ortega    (Mexico)
	Rating : 5/10 Queuing Cleanliness Facilities Recommended	I arrived almost five hours prior my flight, thinking I would have time to shop and eat dinner. It took me up to 2.5 hours to check in to AA. The airport was crowded. There was a strike on the way to the airport, and many people came late. After that, almost 1.5 hours to pass security line. There are some nice stores in the duty free. The airport is small considering the volume of passengers, and old, but well maintained.

Buenos Aires Ezeiza customer review :  26 July 2011 by David Guenthner   (USA)

Customer Rating :  3/5

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Arrived almost 3 hrs before my flight. I was flying First Class so it only took 20 mins to check my bags, I probably would have missed my flight if I'd been in general check-in. The line for security stretched halfway through the terminal. It was a little more than 30 mins to the ID check. Once through that, there was another long queue to get through security - of the 5 lanes, only 3 were open and took 45 mins to clear. Customers took another 30 mins to clear. That left just enough time for a quick stop in the American lounge before our flight was announced.

Buenos Aires Ezeiza customer review :  6 June 2011 by Simon Smith   (UK)

Customer Rating :  4/5

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I found it a very good experience and better than many airports in the UK. There are two terminals. A is new, clean and used by international airlines. B is old and (I believe) only used by some Aerolineas Argentinas flights. Arriving in terminal A I was outside having collected my bags in 30 minutes. Checking in opened 4 hours before the flight and I was through quickly. Departing, it was all very organised and what appeared long queues at passport control and security went very quickly, 5 minutes maximum. Some tips (partly covered already). On arrival, best rates for exchange are at Banco Nacional. There is a desk in the luggage hall, if this is closed then exit the arrivals channel completely and take two turns to the right. Much better rates than elsewhere. Taxis, ignore all the spivs hanging around and go to Taxi Ezezia desk in the middle of the floor when you exit arrivals. 150 pesos to city centre including tolls. On departures there is very little once airside, however there are several cafes landside including a McDonalds with an outside terrace. This is a good place to sit and watch events outside the terminal, incessant hooting, whistling etc which of course everyone ignores. I watched an amusing episode where two people cut each other up, got out and hugged/chatted, then cut each other up again trying to exit the drop off zone. Airside I found perfume to be cheap but everything else relatively expensive by local standards.

Buenos Aires Ezeiza customer review :  30 April 2011 by S Sadak   (Portugal)

Customer Rating :  2/5

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This airport is a nightmare. Immigration control can take up to 1h 30min like it happened to me. It just needs 2 planes arriving at the same time. Customs procedure the same. Leaving the country is no different but worse. Make sure you arrive in time for check-in and passport control especially in the evening when many intercontinental flights depart. I recommend at least 2h before departure. Duty-free area is good for South American airports and good prices.

Buenos Aires Ezeiza customer review :  27 August 2010 by Roger Stone   (Australia)

Customer Rating :  3/5

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Unlike other reviews I found EZE a fairly unpleasant experience. The boarding gate areas were almost always crammed and stressful places. The terminal seems to have very few good shops and poor information on arriving flights. In fact no information was available for arriving flights on any monitors I could find. I was looking to see how delayed my colleague's flight was on an arrivals monitor but cound not find one anywhere, including the American Airlines- One World Admirals Club lounge (although the staff there were very helpful). Another reason for referring to arrivals monitors is to assess how honest the departures monitors are - eg: if the arriving aircraft from a certain airline is running many hours late it would be unlikely if its associated departing flight was on time. I found the general staff overly officious, the business lounges incredibly small and crowded (don't use the Iberia One World Lounge - it reminded me of a very small regional airport lounge in Australia) and the restaurant and food outlets extremely limited. In winter, poor foggy weather can cause major flight delays so be prepared!

Buenos Aires Ezeiza customer review :  23 August 2010 by B Diener   (Canada)

Customer Rating :  4/5

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I arrived and departed from EZE. To fully enjoy this airport you really have to like waiting in line. Upon arrival you have to wait in line at immigration which is normal at most international airports. However when you depart you have to wait in line at the check-in as the check-in kiosks aren't common at EZE, yet. In addition you have to wait in line for passport control and of course security. The security check is fairly thorough, but they only have a few stations which causes huge line ups. I really appreciated the smoking room in the departure level as well as the pretty large duty free shop. When you depart from EZE in the evening you need to leave for the airport on time. The trip from downtown Buenos Aires can easily take 1.5 to 2 hours during rush hour. The public transport to/from the airport is adequate.

Buenos Aires Ezeiza customer review :  18 July 2010 by D Gollan   (USA)

Customer Rating :  5/5

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I wish more airports offered the excellent Customer Service that Aeropuertos Argentinas does at Ezeiza, with fully manned desks and helpful staff. During my trip this month, I ran into delayed flights, cancelations and even a strike by Aerolineas Argentinas staff. Speaking little Spanish I couldn't have managed without this superb organization. I have used them on arrival to have porters available as my wife and I can no longer handle heavy luggage.

Buenos Aires Ezeiza customer review : 9 June 2010 by Kenneth Mackie   (UK)

Customer Rating :  4/5

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EZE has been upgraded over the years and arrival experience is much better than before. Luckily arrived this time at 1130 with TAM and into an almost empty immigration hall. It can be chock a block when several flights from Europe / USA arrive at once, but my worst wait was no more then 30 minutes. Baggage claim straightforward. A word to the uninitiated - do not consider changing money in the arrivals hall or area immediately outside, other than at the Banco de la Nacion. BNA offered usd $1 for ARS $3,90, the going rate. I saw the other places offering $3,30. Taxi Ezeiza (safe,reliable and prepaid at the kiosk ) is ARS $118 into town but only ARS $88 for the return. Do not consider a verbal offer from anyone in the arrivals area. Departing processes are straightforward, again depending upon time of day, and the Duty Free shopping is quite good. Toilet facilities airside could do with modernisation, but are clean.

BUENOS AIRES AIRPORT review :  22 September 2009 by Penny Ashworth   (Australia)

Customer Rating :  2/5

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Arrived 3 hours prior to international flight and no queues at check-in, but then it was a 2 am flight. Little security at xray but we found out why later. As we arrived at 10pm the few shops were shutting. Old, sparse seating, which was shiny with dirt. nothing to do except eat in a small expensive restaurant which was totally out of place. Went to board flight and got our bags emptied by stupid desk clerks who thought they knew what they were doing (explains lack of previous security, desk clerks cheaper than security who might actually know what they are doing). Made us drink all water before getting on plane despite policy of allowing beverages on a plane that have been purchased after security (didnt make people drink alcohol!). Took my anti-bacterial handgel off me as said it was flammable, pointed out global pandemic (and flying Aerolineas Argentinas it is essential!), she stated there was no pandemic any more! Couldn't be bothered arguing the point of alcoholic drinks and flammability. Other terminal is slightly better but only arrived there and out again. Baggage area is small, but getting a taxi to hotel easy, but dont go with luxury cars in immediate arrivals, go to taxi desk in arrivals hall, cheaper and very efficient, set price too so no nasty surprises.

BUENOS AIRES AIRPORT review :  14 August 2009 by G Liwszyc   (Finland)

Customer Rating :  5/5

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Late evening check in for my FRA bound flight took 3 minutes. This is a remarkable fact since this is prime time at EZE airport with many long haul flights departing for SE Asia, the Americas and Europe. No need any more to go to another window to pay the mandatory airport tax, which saves some minutes/hassle. This is included in your fare if ticket has been purchased after March 2009. No queues/delays at security. Even when at least 100 people where waiting in line for passport control, it took no more than 10 minutes in an ever moving queue since all 20 booths were manned and moving fast. Take that Miami airport! Inside the terminal relaxed feeling due to its spaciousness, public areas, etc.

BUENOS AIRES AIRPORT review : 9 April 2009 : by N Soderman

Customer Rating : 4/5

I have flown in and out of EZE a handful of times in the last couple of years as I have family in Argentina, and cannot remember any problems. Ok there were horrible queues once as I was departing, and not a lot of places for sitting down, the cafes are getting expensive, but other than that I'd say it's good. I have flown Iberia and TAM so not sure if that's part of the equation. I would agree that Tierra Leon is good for transport to and from the airport but if there's two or more adults, you get a taxi for the same price. (Tierra Leon don't charge for two year olds, and indeed, free transfer from where they stop in the city to Retiro, from where you can catch a long distance bus- and these are good! Can get one leaving a few hrs, or sooner, after you get there, for a decent price!) In fact, long distance coach travel all over South America is good in my experience, but that belongs under a different topic obviously.

BUENOS AIRES AIRPORT review : 21 January 2009 : by Barbara Connors

Customer Rating : 3/5

I was dreading returning to the States via the Buenos Aires Airport after reading the reviews. While the airport is inefficient and the processes disorganized, the actual experience was not as horrible as I thought it would be. I think I got there just before the big crush of people for the evening flights back to the States which undoubtedly helped. My advice: It's a waste of time to check in on-line for a Delta flight. The Delta staff insist on printing boarding passes and just won't accept the on-line version. Contrary to what you may hear, there are no automated check-in machines at the airport. I was told there were 2 for Delta - there are actually none. Security is convoluted and not reassuring. You go through luggage "security" prior to getting in line to get your boarding pass at the main passenger desk. I saw no value in the process but they dig out the paper print out they have for your reservation and hand it to you to take with your luggage to the desk. Fortunately, the check-in line was short but had lengthened by the time I finished. You get your boarding passes at the main desk and they check in your checked baggage. No problem with this part of the process and my luggage arrived just fine at JFK. You next pay your $18 tax to exit Argentina. The tax booth is now in the middle of the international airlines main passenger service area so very convenient. Less than 5 minutes but again, the line had grown and I think I just lucked out. There was a tax window upstairs as well but it didn't look staffed. You next fill out your immigration form and take it, your receipt for your tax payment and your carry-on baggage to go through Security. One station operating and over a 100 people in line. But don't worry, it's not very thorough so the line moves quickly - less than 30 minutes. Fast but not a feeling of confidence. You find your departure gate after walking through an expansive duty- free area - don't bother buying water at this point as they won't let you take it through the next security check. You clear a mini-security as the final step prior to boarding. Very quick - line again moves quite fast. If you need to leave gate area to use bathroom, you have to re-clear this security check. But it's fast. Refund of VAT - I didn't go through this process as I didn't buy much so I can't comment. Overall I found the people friendly and helpful - the entire process took about 1 hour 15 minutes but I believe that if you arrive at 7 or 8pm, the process could take the 3 hours you read about.

BUENOS AIRES AIRPORT review : 21 January 2009 : by Paul Harvey

Customer Rating : 3/5

Flew in and out December - January to and from Europe. I was prepared for a hard time in an airport which has not attracted good (or even adequate) reviews but it was not too bad. Upon arrival (mid morning), my only comment would be that Immigration was heavily overloaded although they did their best to process us as fast as possible. Luggage delivery time was quite reasonable. We arrived early for departure having read all of the comments about delays - it took us about 45 mins to check in, pay our tax and get through security and immigration. I think this time could be very much longer at peak times since the queue snaked a long way at a reasonably quiet time of the day.

BUENOS AIRES AIRPORT review : 7 October 2008 : by C Jordan

Customer Rating : 3/5

I have flown into and out of Ezeiza several times in the last 2 years. I just arrived in BA yesterday, and the immigration, baggage claim, and customs area seem to have been re-done and are a lot more efficient. I enjoy the fact that you can duty-free shop entering Argentina! Departure is less organized, but I check in using the business class queue (American Airlines) which usually takes only 10-15 minutes, at the worst (the economy queue is always very long). Taxi Ezeiza is always a safe bet for transport into the city, a kiosk right in the center of the floor when you exit customs. They are fast and efficient, at a published rate that is always cheaper than the remises (and they offer a cheaper rate from the city to EZE - call to make an appointment when you leave).

BUENOS AIRES AIRPORT review : 7 August 2008 : by Mark Street

Customer Rating : 2/5

I've traveled through EZE a couple of times in the last month. Arrival is no problem and I had no problems getting a reasonably cheap taxi to the centre from the kiosk outside the terminal. Where EZE is lacking is at check in. I've checked in on different occasions for flights to the US with Delta and to Europe with Lufthansa. In both cases I arrived with a good 3 hours to spare and had to queue for at least 1.5 hours to check in for Economy. In both cases the queue snaked outside the roped off area and down the terminal! They really need more staff and more open check in desks for Economy. With less than 1 hour to boarding there was till a massive queue for a 747 flight - which ended up leaving late. Don't forget you have still to queue to pay airport tax, security screening and passport check, So arrive early folks!

BUENOS AIRES AIRPORT review : 29 April 2008 : by S Koenig

Customer Rating : 3/5

Most comments are concerning EZE, the international airport outside of town. The domestic airport, near the city center, is smaller and simpler, but relatively modern, with plenty of dining options. Do beware of theft: my digital camera was stolen from next to me when my back was turned. There was no place to report this within the security area (woman at the info desk suggested I look for someone outside of security, and when I later, at another airport, asked an Aerolineas Argentinas rep about asking whether a camera had been turned in, she essentially said kiss it goodbye). Back at EZE, one point is that the most obvious money exchange places as you exit give the lowest rates. The national bank branch giving the best rates is outside of security and a couple of turns to the right. Not at all obvious. Ditto on taxis: those easiest to find are very pricey. For cheaper ones you need to hunt a bit outside.

Buenos Aires Airport review by Barry McKay

15 April 2008   Customer Rating :

Buenos Aires airport can be somewhat frustrating but compared to transiting through Washington Dulles en route to Canada it is a breeze. Upon arrival it takes some time in the queue to clear Immigration. You will be given a copy of your Immigration declaration, put this away somewhere safe as you may be asked for it on departure. However, the real problem , unless you can carry your baggage manually, is the shortage of luggage carts. They are provided free of charge but there just aren't enough of them. I had to wait 30 minutes before airport staff finally arrived with some, but friends who arrived later never did get one and had to man-handle their luggage to Customs. If you do have to wait for a cart, you can use the opportunity to exchange US dollars at the bank that is adjacent to the Customs exit area - it's the one that airline staff use and they give a fair exchange rate. Clearance through Customs posed no problems once I got a cart but, if you are taking a taxi downtown, be extremely cautious. Do not under any circumstances accept the offer of taxi touts outside the airport offering to get you a cab - you can get badly burnt. Use only those yellow cabs parked at the official rank which you will see on exiting the airport. When leaving the best bet is to book a "remise" - a car that will pick you up and charge a pre agreed amount. In my case it cost 70 pesos from downtown to the airport. Airport departure procedures are more complex and frustrating than arrival. First you need to queue to obtain a boarding pass and the time this takes seems to vary from day to day. I went through in about 15 minutes but my friends took far longer than that. Next, if you are going to claim a tax refund on purchases you will need to queue at the Customs booth - same ground floor level as the airline desks - to get your tax forms (the ones provided by the stores where you made your purchases) stamped. Next, go upstairs to the tax refund office and queue once more to obtain your refund. This should not take more than 10 minutes. You will have the option of immediate payment in Argentine pesos or dollars which can be credited to a credit card. I took the cash as I will be returning to BA again. Next, you have to queue once more to pay your airport departure tax - adjacent to the tax refund office. This can be paid in US dollars ($18.00), the equivalent in pesos, or by credit card. When this is done you will go through initial screening, next to the airport tax counter. Once inside you will next have to queue to pass Immigration. There is a form that has to be filled out - available at airline check-in desk - and you may possibly also be asked for the Immigration form you were give when arriving. Once this is done you are basically done until boarding time whan your hand luggage will be manually examined prior to boarding. To be sure of getting through all these procedures on time one should allow 2 1/2 hours to be on the safe side. And best eat before leaving for the airport as there is nothing much available at the airport in the way of food.

Buenos Aires Airport review by Byron Scott

15 April 2008   Customer Rating :

I connected from SCL to ORD via EZE. I concur with the comment that prices are obscenely expensive. I bottle of soda was 7.50 Arg. pesos. There is really only one place to eat after security in the international (non-AR) terminal. There's a fair amount of shopping, but food and beverage options are very limited.

Buenos Aires Airport review by M Marchesoni

26 March 2008   Customer Rating :

EZE airport is clean, modern, european style. Only downside is that the it is extremely expensive, the prices are too much, It seem that the airport operator has a monopoly and they control all the shops. I loved the airport, the people and the city but that the prices are too much.

Buenos Aires Airport review by Barry O'Hagan

2 March 2008   Customer Rating :

My wife and I took the Manuel Tienda Deleon coach from the airport to Buenas Aires last Wednesday. Some 20 minutes after we were dropped at our hotel, I received a phone call to my room from the Manager of the coach company. It seems the driver had noticed that I had inadvertently given him $100 along with the $10 tip I had intended. He immediately returned to the hotel with the $100. Let's say I was a very happy camper and very impressed with the driver's honesty. A great first impression of Buenas Aires.

Buenos Aires Airport review by G Hillier

28 February 2008   Customer Rating :

I visit Buenos Aires 2 or more times per year and while the city remains great, Ezieza Airport is becoming more of a mess each time I visit. In all fairness, arrivals are usually OK - in January I deplaned, went thru Immigration, claimed my bags, and was on my way within 30 minutes. Try that in Chicago or JFK ! Now for the bad news: departures are a disaster - I would recommend arriving 3 hours early, even if flying First/Business Class. I took nearly an hour to get checked in for a Business Class passenger, then you pay the airport tax and head upstairs to security (a breeze) and Argentine Exit Stations (slow) . Boarding Areas are filthy and feature broken down chairs! A final cursory search of your hand luggage occurs at boarding - then you have an 8-11 flight back to the USA. What a mess.