LOADING THE REVIEWS

Home Page

 


Newark Airport Passenger Reviews and Newark Airport Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Newark Airport Review

  Newark Airport Ranking

 

 
Newark Airport
4.5 out of 10  4.5 out of 10
159 reviews

 



PAGE

1 2
 






NEWARK AIRPORT customer review :  10 December 2014 by Derek Salter   (South Africa)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from the UK and found the experience through immigration and baggage claim so simple - landed and being collected outside within 50mins. Return trip less straightforward. Security lines were long and in the confusion I mislaid my laptop. Waiting area for planes rather limited in seating and facilities. But would use it rather than JFK for easy of access and quick immigration on arrival.



NEWARK AIRPORT customer review :  10 December 2014 by Ronda Wright   (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

If I could rate this airport a 0, I would! There were a number of problems here: luggage taking 25 minutes to be released from an international flight when so many people had connecting flights about to leave, only 2 security lines open after 4 international flights just landed and over half those people trying to go back through security to catch a domestic flight. The absolute worst experience was due to a police office/security guard. As I was heading to the immigration line after securing my luggage, I decided to head further up the side of the line to say goodbye to my friends that had already been in the massive line for awhile. As I started calling out to them, the officer started yelling at me that I had no right to cut the line. I tried to explain to him that I wasn't cutting the line, I was just trying to say goodbye. (In fact, I have global entry, so there is a separate, much quicker line for me to enter through immigration.) He continued to engage with me and loudly yell that I have no right to cut people that have been in line the entire time. I kept trying to explain to him that I was not cutting and that I was trying to say goodbye but he would not listen, in fact he kept cutting me off and loudly shouting at me. I eventually decided to just stop engaging with him but he I was so shocked at how he was trying to make a scene and wouldn't listen to anything I had to say. If this is how officers help you in the Newark airport, I'd much rather fly through a different airport - in fact, I will avoid this airport as much as I can in the future.



NEWARK AIRPORT customer review :  25 November 2014 by L Poropatich   (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I had to catch a connecting flight in Newark travelling back from Canada. After we went through customs we were at the security checkpoint and there was only one person checking bags and one looking through the screening machine for TSA. They were the rudest people I have encountered any airport. It was taking so long and people were upset because they were going to miss connectors. They were making rude comments and screaming at passengers that they didn't care, it was our problem and if we had beverages in our bag it would take even longer. they even screamed at a man who clearly did not understand English. I did miss my connector as I'm sure did many others. It took an hour to go through this process. I will be sure to avoid the New Jersey airport and surely will not spend any money in their airport. They should be reprimanded for their behavior.



NEWARK AIRPORT customer review :  20 November 2014 by A Langley   (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Poor security and rude service all round - didn't have a great experience arriving and same again when flying back too the UK, most of the staff I found in the airport weren't very helpful and came across as unprofessional. The United self check in service was great and fast but anything that involved human staff contact was poor.



NEWARK AIRPORT customer review :  5 November 2014 by Louise Davies   (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Dreadful experience - customs and immigration was overloaded, no automated machines for passport scanning. Three international flights worth of passengers then had to queue to hand in the customs declaration - not surprisingly I missed my connection. Had to change terminals - no clear signage, and lousy facilities at the domestic terminals. Avoid like the plague.



NEWARK AIRPORT customer review :  5 November 2014 by K Goncharenko    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Avoid this airport at all costs. I flew recently internationally through Newark and it was horrible. The airport is overcrowded and seems to be in a constant state of chaos. Customs is unbelievably bad - long wait and staff are rude. I was in a great hurry since I had a connection flight. Everything seems to be broken or in shabby condition, the whole airport just inspires the desire to leave. Avoid, at all costs.



NEWARK AIRPORT customer review :  9 October 2014 by C Fleming    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Avoid this airport at all costs. I flew twice internationally through Newark and both times were horrible. The airport is overcrowded and seems to be in a constant state of chaos. It was particularly irritating to sit waiting in the terminal and to have to hear general announcements over the PA system every thirty seconds. Customs is unbelievably bad - it seems that you have to walk a mile just to get from the plane to the customs area and then you have to wait forever for the arrogant and rude customs agents. Everything seems to be broken or in shabby conditions, the whole airport just inspires the desire to leave but of course, it also has one of the worst on- time records of any airport in the US.



NEWARK AIRPORT customer review :  29 September 2014 by Mark Porter    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport ever! After a long flight from London we had to queue 2 hours to get through passport control, there was insufficient staff to handle the volume of passengers. After 2 hours to get our passports checked we had missed our connecting flight to Latin America. The airline flew us from Newark to Houston, we had to pay $280 for a hotel overnight as airport booked and got a morning flight. With extra cab fares and hotel $300 out of pocket, tired after 3 flights to get from London to Panama City and a day lost- all because Newark can't get organised. Note to United Airlines I would get out of Newark as a hub. I won't fly via that airport again, staff are unhelpful, it has an air of chaos and a insufficient staff. No wifi to communicate delay, had to go to Starbucks. Steer clear of Newark especially if connecting to another flight!



NEWARK AIRPORT customer review :  20 September 2014 by S I'Anson    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

We landed here from UK following a 3 hour flight delay. The staff were rude and disinterested being told not to stop and keep moving like cattle being led to slaughter but in particular the horrible immigration control officer checking our passports. He was slumped back in the chair and 'arrogant' is too soft a word to describe his attitude. There was no greeting - he mumbled '4 fingers right hand' meaning you had to put your fingers onto the scanner then took a photo without requesting you look at the camera - assuming you were expected to know to do this. When my husband drew his attention to the mission statement on the front of the kiosk to his right which quoted you would be 'cordially greeted into the country' he was not aware of its presence. On going round to check it his retort was in essence if we expected pleasantries we should have used that kiosk instead - absolutely disgraceful and not an endearing first experience of America. On showing our immigration card at the next desk, what a surprise we were pulled for security checking - our penance perhaps for speaking out at the previous kiosk. On leaving the area there was no signage displaying where to go so we were yelled at by another rude man who clearly felt that even having never been to the airport previously we should have had knowledge of it's layout. If NYC expects tourists to adhere to their tipping policy which is required to be factored into your spending money then a better level of greeting into the country in the first instance would go a long way to ensuring this. The return journey was not as bad with security staff being quite humorous and the staff at check in were quite helpful after the baggage self check in scanner failed to print off all our luggage labels or boarding cards. Would probably travel to this airport again if needed to having experienced it once and being prepared as to what to expect just not a very pleasant first experience.



NEWARK AIRPORT customer review :  18 September 2014 by W Geist    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is an awful airport. The workers on the ground are disinterested in helping travelers. The TSA agents are useless and rude. The airport itself has horrible signage and difficult to navigate unless you have been here before. The bathrooms are dirty beyond belief especially for a major hub. The fixtures are in need of overhaul. I came in from Calgary and the first thing I saw getting off the plane was some nasty stains over the wall and carpet and half of the seat having rips and tears in them. Welcome to NJ!



NEWARK AIRPORT customer review :  27 August 2014 by F Weiss    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I arrived at terminal A, with no idea where I was or how I was going to get to another terminal to catch my connecting flight. I looked, but was unable to find an Information Center or Directional Signs so I stopped members of a flight crew walking by, who pointed out the elevator I needed to take to get to a bus which would get me where I needed to be. When we arrived at the correct terminal, located in an industrial-looking area, the driver instructed me to walk up a metal staircase. At the top of the stairs, sat an employee of my airline. I showed him my boarding pass, he told me the gate number had been changed and I set off to find my way there. Upon arrival at the new gate, I was surprised to see no airline employees at the desk and no other passengers waiting. Ten minutes before my connecting flight was to leave, I walked across the terminal, again showed my boarding pass, only to be told the gate had been changed again. The employee berated me for not listening to the announcements, which I don't remember hearing, then showed me how I could quickly get to the correct gate. When I asked why the electronic sign for my airline did not show the third gate change, I was told the City of Newark is responsible for those signs, not the airport, or the airline. Horrible experience! I will never fly there again!



NEWARK AIRPORT customer review :  27 August 2014 by R McLean    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I've travelled business class all over the world for business and leisure, and Newark is by far the worst travelling experience I have had. Checking in and being directed to the economy queue (despite showing the uninterested services persons pass clearly showing it was business class I waited for 30 minutes to get through security, rendering me late to dial into a meeting for work. The reason I travel business is that I am a busy person, and speedily moving through security is a necessity. The lounge is crowded, not clean, and does not have the usual amenities that I would expect from a business class lounge. I can't stress heavily enough that people should not travel through Newark if it can be avoided.



NEWARK AIRPORT customer review :  19 August 2014 by Allan Poulter    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This was the worst experience in 40 years of air travel. Three wide body jets landed within minutes of each other. All were directed to three baggage carousels in the same room. That is around a thousand people. There were 2 customs agents to check the customs forms for this group. It took over an hour to get through two disinterested slobs who would not even make eye contact! Three other customs agents were standing around having a conversation while people were yelling that they would miss connections. They ignored the passengers and left one airport worker to try and form an orderly line which was an impossible task. They just laughed among themselves. I ended up stranded in the airport for hours because United had a computer outage and cancelled my flight 6 hours before the departure and arbitrarily booked me on a flight for the following day that would have taken me on a tour of domestic airports that was longer than the transatlantic flight I had arrived on and I was only going to Savannah GA! I had three small beers and a salad in a Mexican restaurant for $46! Customer service by United was beyond abysmal. Two service agents, in the lost baggage dept to sort out all the people who were stranded due to missed connections and the normal lost baggage passengers. The Immigration and Customs people need a lesson in work ethic and manners. They just looked bored and disinterested. If they are the first thing tourists see of the United States of America they wont be coming back.



NEWARK AIRPORT customer review :  28 July 2014 by Marina Shemesh    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This was the worst experience in an airport. It took us more than an hour at passport control. The staff were yelling at people, there were not enough agents checking passports, lines moved very slowly. They explained that many United Airlines flights had landed at the same time. Why couldn't they have more agents in place, knowing they will have more people? It was a big mess. Very disappointing.



NEWARK AIRPORT customer review :  21 July 2014 by M Beiner    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

My wife and I call Newark the pit of despair. My mom lives in NJ and we fly there from St. Louis several times a year. Each and every time we fly there we have an issue. Long lines, rude TSA employees, long delays, cancelled flights etc. Southwest only has a few gates in the A Terminal gates A10-A18. This has to be the worst terminal ever. Long walk to the gate and once you get there you are in an overcrowded hell hole. There is one bathroom for tons of people and the food "court" is a joke. Then we go through the process of waiting to get on the plane, sitting on the plane, sitting on the runway before finally taking off usually 2-4 hours late.



NEWARK AIRPORT customer review :  21 July 2014 by R Loehr    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Flew United into and out of Newark. What a disorganized mess. I felt like I was in a third world country. Use any other airport and airline!



NEWARK AIRPORT customer review :  12 May 2014 by D Wong    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

It's been a long time since I flew out of Newark and this was a connecting flight from DCA (National Airport). The terminal C is not the most user friendly in terms of amenities. The choices of restaurants were pitiful and there isn't enough restrooms to handle the passengers and the inbound flights. The two restrooms I went to had no paper towels to dry your hands and the lines were long (for a men's restroom). Reading from other posts, thank goodness I didn't have to check-in at the counter or go thru security.



NEWARK AIRPORT customer review :  6 May 2014 by Pascal Gienger    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I waited for a friend in the international arrival section of Terminal C and the only shop they offer there is a small Starbucks outlet and no chairs and no benches. Nothing. The friend told me that immigration was fast and smooth, better than at JFK. For those who want to go to New York City: There is a local NJ transit bus number 62 available at the public bus curb which goes directly to Newark Penn Station, and from there you can use PATH directly to World Trade Center - or to Christopher St, 9th, 14th, 23th and 33rd Street in Manhattan with 1 transfer. Total cost $4.



NEWARK AIRPORT customer review :  28 April 2014 by Ken Wilkins    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

A dreadful airport to go through, the thinking seems to be that the more the passenger can be put through oppressively long queues the less chance there will be of an incident occurring. Firstly the wait at the BA check in was about an hour with only 3 desks open, higher classes of travel had their own check in desks and the staff there were largely unemployed. Heathrow took five minutes. The wait to go through security was about 40 minutes, there was only one desk with one officer and three belts, Heathrow has approximately twenty belts and a myriad of security officers and again took five minutes. Another officer did come to help the one on her own but all too late and it looked very inefficient indeed, it was also unsafe and I saw a large bottle of water go through on someone's hand baggage that went unchallenged. Signage was also inaccurate telling you to remove your shoes and belt but nothing about wallets, pockets etc therefore time was wasted in operatives repeatedly having to get customers to rectify their mistakes, they were also rude and overbearing in their manner. This airport is a throwback to the 1970's with staff who have a real attitude problem. Once through security we were charged over 20 dollars for two small lagers. Overall an awful experience.



NEWARK AIRPORT customer review :  24 March 2014 by S Ruiz    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport. When I arrived, had to walk for a long time with luggage to the train. Train took 20 min to show up. I arrived to check in desk 42 min before departure and AA clerk did not even make eye contact just babbled something in her mouth and proceeded to inform me that I missed my flight. Was not nice or friendly. I missed my two flights had to beg for help and ended up in another completely different airport.



NEWARK AIRPORT customer review :  21 January 2014 by A Mehta    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

How can anyone say anything good about this airport! Arrived in Terminal A - long, slow and narrow walk to the baggage claim. Then had to go to Terminal B to catch an international flight. It took 6 elevator rides, a train and a lot of walking with all our luggage to change the terminal. Queuing was terrible at check-in mainly because the airport does not have any room. Security was backed up and yet only 2 of the many counters were open. It took 45 minutes to go through the security. Food court is a joke. Extremely rude staff. On top of it the airport is old and dingy.



NEWARK AIRPORT customer review :  3 January 2014 by Jonathan Salim    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The airport screening process took way too long. The longest screening queue that I ever encounter during my travel in US and Canada. Not enough TSA officers on ground to help out with the screening process.



NEWARK AIRPORT customer review :  10 December 2013 by C Satak    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This airport cannot handle any kind of traffic. I arrived from Miami at midnight, went to the taxi line and the wait was 90 minutes. I have never experienced anything like this. I will never fly into Newark again.



NEWARK AIRPORT customer review :  2 December 2013 by Sonya Snyder    (Norway)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

When I departed this airport, the wait in security was long, at least 45 min. To add insult to injury, we had to endure listening to the airport employees repeatedly shout instructions for security procedures. Employees were also incredibly unfriendly to those who could not speak English very well as they didn't understand instructions. I'm sure it's annoying when passengers don't listen to instructions however, a friendlier, more polite atmosphere would be a great improvement. I am American, but live in Norway and was extremely embarrassed by my countrymen's behaviour and poor quality of service.



NEWARK AIRPORT customer review :  7 November 2013 by Gregory Cleaver    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Used Terminal B for BA departure. What a horrible airport! The layout is extremely confusing. There doesn't seem to be a general flow in direction, where you move in one general direction. First have to go downstairs to check in, which strangely is also mixed up with baggage reclaim, and then go back up where you start when you enter the airport for security. Check-in area is stuck in the 20th century, people needed to transfer baggage from scales to the conveyor belt. There is also a horrible fast-food stench that fills the building. Security is also painfully slow, despite short lines. Building also poorly ventilated. Lack of any restaurants, over priced duty-free and 8 gates crammed together so much that there is a shocking lack of seating. Only positive is that the airport is very well linked with Air Train Newark, but other than that, not the best way to leave New York/Jersey.



NEWARK AIRPORT customer review :  23 October 2013 by J Becker    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

The employees at Newark were holding the line from going into the security checkpoint area, creating a gap of sorts between the checkpoint and the rest of the line which stretched past numerous shops and restaurants and even into the ticketing area. I watched as several people walked right past the long line and into the checkpoint line, ignoring the fact that they were cutting in front of a large group of people. The employees could not be bothered to ask them not to do so. I even saw one family start talking to the employee, joking around and laughing and she just, with a wink, sent them into the security checkpoint line without making them stand in line. Security took forever, the employees were aggressive and rude. Once into the terminal area, things went as per usual, but Newark needs to shape up their employees. Saw some electrical outlet spots for people to plug in, which I know everybody appreciates these days.



NEWARK AIRPORT customer review :  21 October 2013 by Ian Hateley    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Myself and my wife recently travelled via Newark. The arrival and process through immigration was pretty slick. The return however was not the best advert for an international airport. Check in was a trip from the top where the affluent are served. Economy is now a farce of a DIY job where you have to self check in and answer questions that appear on a screen. There are still as many staff as the process is painfully slow and poorly signed. Once we had completed the process the most ridiculous part is that you walk to the side of the area and leave your bags in the middle of the concourse next to a full baggage trolley completely open to anyone. There were at least 50 bags just left on the floor. Given the machine asks at check in if you packed the bag yourself and could it have been tampered with this makes a joke of security. There was no employee near the bags just a trolley. I also had a baggage receipt but could have easily walked off with anyone else's bag. Equally I could have not checked my bag and made a claim. We recently travelled to the Maldives and Male was far better organised for a tiny airport using open trolleys. When I arrived in Birmingham the lock was cut off and thrown inside my case, it clearly had been opened and gone through but had no inspection tag. This system is a mess, the floor area is unmarked unmanned or segregated/sterile. If you had to drop your bag on a conveyer it would be far better and safer. The security point is not much better my wife managed to leave a full bottle of water in the outer side pocket of her rucksack which went unnoticed through the scanner. The banter of the staff to each other shows minimal care and supervised management.



NEWARK AIRPORT customer review :  14 October 2013 by Paranj Kalyani    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Bombay at around 11 in the morning. Short walk to the immigration area which was bustling with passengers but the queues were handled so efficiently that I was actually amazed. There must have been about 300 passengers and I was done with immigration in about 15 minutes! If that is not perfection, I don't know what is! Baggage claim was a little slow but nothing horrible. Didn't get time to check out the other facilities and haven't departed from here but I wouldn't mind arriving to Newark again. Definitely a pleasant experience!



NEWARK AIRPORT customer review :  3 September 2013 by Sam Hus    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew to Newark Terminal C on United from Heathrow. It was the smoothest clearance of immigration and customs I have experienced in the US. I was literally out of the plane and in New York Penn Station in 1 hour.



NEWARK AIRPORT customer review :  27 August 2013 by J Harvey-Hills    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We flew into Newark Terminal B, arriving at 7pm on a Thursday evening on the British Airways flight from London Heathrow. The terminal seemed perfectly adequate. There were no queues at immigration and luggage arrived quickly. Nor did we have to walk a million miles from plane to arrivals. We were at our hotel in Manhattan at 8.30pm. One thing to note if taking a cab is that the toll for the tunnel from NJ to Manhattan is USD 13 which adds to the cost. We have not departed from Newark.



NEWARK AIRPORT customer review :  27 August 2013 by R Turnley    (Dominican Republic)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I feel exactly as the previous writers. Newark was a great airport to avoid the long waits at JFK but now it has got so much worse than JFK that I put it in the same basket as LAX and MIA. There are never enough people working on immigration, the United lounges offer little peace or comfort and there seem to be always problems with delays on planes leaving or arriving. Maybe the airport has simply outgrown itself.



NEWARK AIRPORT customer review :  24 July 2013 by B Marcus    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I have been using this airport for many years now and I am starting to dislike the place. Departing from Terminal C was a little bit of a hassle going through the Premier Access line for security. I waited over 20 minutes. The two United Clubs were a little worn and I feel they should invest money to renovate them. I also made some observations while I was walking around the terminal before my 16 hour flight. Terminal C, especially C1 and C2 are starting to show its age a little bit and almost looks like a dirty bus terminal. Luckily I didn't need it but the United Customer service lines were massive with about 200 people on it and only one customer service agent on duty. The dining options are Not bad. My worst experience was coming through Terminal C International Arrivals. My flight came in on time and everything was going well until I saw the massive immigration line that took over an hour. There were three major flight that arrived and there were only 4 immigration officers on duty while there were at least 20 empty booths. I got my bags and the customs line took 10 minutes. As I was leaving I made another observation, The United Transfer desk line for connecting flights was just as long as the immigration line. People in line were actually sitting on their bags. There were literally only 2 agents helping over 300 people. Luckily, Newark was my final destination. Based on what I saw any connection less than three hours is a really tight connection. Maybe even three hours isn't enough. I always used Newark because there were hardly any lines and it was easier to use than JFK. TSA and United should really strive to improve their operations at Newark because over the past year it has been progressively worse.



NEWARK AIRPORT customer review :  22 June 2013 by J Ryan    (Panama)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

There is something consistently depressing about Newark Airport. The terminal building itself is old, decor is dated and it all has a slightly grimy feel to it. I suspect its not actually possible to get the place properly clean. Bathrooms are old and generally uncomfortable. I've never had a good meal or even snack here. Starbucks is the safest bet, as everything else is over priced fast food, or fast food masquerading as mid range with high restaurant prices. Nothing to see in any of the shops. The United lounge is like something out of the 70s, not in a good way. Old decor and coffee that tastes like dishwater. Killing time in Newark airport is possibly my least favourite thing.



NEWARK AIRPORT customer review :  30 May 2013 by R Saunders    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This airport is an example of how to make air travel miserable! After traveling through 6 different airports on our vacation, Newark is the worst I witnessed. From the general condition of the facility (shabby and dirty), to the poor layout of the facility, I will avoid Newark as a gateway in future travel. Upon arrival, we were forced to carry our luggage through the airport, attempting to find the skytrain to get our hotel transportation. After an exhausting walk through the airport we finally got to the sky train, only to wait for 2 trains because the cars are so small. Then we got dumped outside, in the heat and humidity to wait 30 minutes for a hotel bus. This airport should avoided at all costs!



NEWARK AIRPORT customer review :  30 May 2013 by Michael M Lee    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

If you can make a choice you should avoid transferring flight in Newark EWR or New York JFK at all cost. The line at immigration at EWR was very long, they do not care how long the line is, they just take their time and will not take any steps to ease the line. You are not able to transfer flight inside the security area. You will need to walk outside and clear with the TSA. The TSA personnel are lazy and slow.



NEWARK AIRPORT customer review :  22 May 2013 by D Kendall    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We have travelled through many airports but have never encountered the consistently horrible experiences that we've encountered with Newark Liberty Airport. We've been bounced from gate to gate and terminal to terminal, not to mention the consistent delays. I believe I would rather fly to several extra airports just to avoid Newark. Beware travellers.



NEWARK AIRPORT customer review :  9 May 2013 by David Stein    (USA)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I have flown in and out of Newark's Liberty Airport several times. There is nothing spectacular about the airport facilities. Dining options in Terminal C were limited if you were delayed. The line for security was long, but moved. Arriving, I found virtually no line at passport control and my bags arrived quickly. The most redeeming factor for Liberty Airport is its easy rail access. That is a valuable asset for any major airport.



NEWARK AIRPORT customer review :  2 May 2013 by C Krokel    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I have spent a significant chunk of my life in airports. I was horrified at the cleanliness and facilities at this dump. I am in C Terminal along with several thousand other people. My first stop after a long flight was the restroom. The lines were incredibly long, and an employee informed me there were only two bathrooms for the whole terminal, each having three urinals/commodes. When I finally got in the filth was terrible.



NEWARK AIRPORT customer review :  24 April 2013 by M Lemosse    (France)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I was given wheelchair assistance at the airport. Usually the people employed for this job are very competent and courteous. Not at Newark airport this time. The lady in charge was in a terrible mood, bumped me against a wall once, did not seem to have any idea where luggage could be claimed, or where to find the hotel shuttles, and in the end rushed us, my wife and myself, into the wrong shuttle van. A most unpleasant experience, unexpected in this country.



NEWARK AIRPORT customer review :  3 April 2013 by D Ole Even    (Germany)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Flew in on LH and left 2 days later on Swiss. Coming in, I must have been quite lucky, because both immigration as well as baggage collection were quite fast - it wasn't a busy time of day and getting out of the building and into the cab is a matter of 2 minutes, once you're out of security area. Personnel wasn't particular friendly, but nothing to complain about. Flying out I was lucky again as it was not a busy time, but that was about the only upside. As one other reviewer already wrote: don't arrive on an empty stomach. Next to this advise one clear warning: avoid the Duty Free shops! The price tags at least on cosmetics are hefty. I had 4 people in front of me at security and it took about 20 minutes. I don't want to think about what it would be like if it had been a regular hour or even a busy day. The airport itself has some structural drawbacks and on top of that seems to be very poorly maintained. I don't fly to NYC often, but I'll definitely try to avoid EWR next time.



NEWARK AIRPORT customer review :  2 April 2013 by David Graubard    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Never flown into Newark from overseas - and never will again. Horrible airport. Immigration lines were huge but as I am Global Entry it took 30 seconds. Baggage reclaim took 40 minutes and the line to go past customs was an hour long, easily 1000 people in line. Confusion, frustration - many people had connections and no one cared to expedite things. TSA security was 2 lanes for 1000 people crammed into United's Premier and Standard passenger lines. Chaotic and just a mess - once through many restaurant choices but I just wanted to get to my gate. Worse than LAX or MIA.



NEWARK AIRPORT customer review :  25 March 2013 by E Hassold    (Germany)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

During Saturday evening, only 4 of 60 available immigration booths were occupied and there were the long queues described so often here. After spending just "moderate" 90 minutes in the queue for non U.S. citizens, the immigration officer screamed at my wife and me with no apparent reason and treated us in a insulting way. Only one of the 4 booths was open for U.S. citizens, so there was no visible progress in their long queue during these 90 minutes. I could see hundreds of frustrated faces at once at this airport. The departure after our visit went much better in the late evening at Terminal B, but could not compensate for the arrival experience: Trying to follow the partially missing signage I got lost immediately behind the entrance, but, apparently for compensation, there were lots of support personnel placed in the entrance area which could be asked to show the way. This time, security staff were quick and friendly. With an online check-in it took us only a couple of minutes to get to the gates. The shops after the security were quite disappointing for an international airport, so we did not spend here many of our remaining cash-dollars.



NEWARK AIRPORT customer review :  4 March 2013 by J Turley    (Canada)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Probably the worst airport in a first world country that we have ever experienced. There was a total culture of really lousy customer service right from the check in counter, through security, at the food services and out to the gate staff. It can only be explained by an attitude that starts out with upper management. Given that there are two other choices to fly into NY, next trip will definitely not be into Newark.



NEWARK AIRPORT customer review :  21 February 2013 by Robert Fischer    (Switzerland)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Waited for over 2hours in line to get to an extremely rude and unprofessional immigration officer. We don't expect to get a welcome to the USA but that experience was pretty shocking since this person treated us like a bunch of thugs or something. We have done nothing wrong and have a loyal way of thinking towards the U.S. Rather than that, the airport was alright but due to that experience, I will not recommend Newark airport.



NEWARK AIRPORT customer review :  19 February 2013 by Kurt Smith    (USA)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Despite other reviews, we have never had a problem with this airport. Being the airport closest to our home in west NJ, we are forced to travel from here and fly out of here every time. However, even if we lived closer to JFK we would still fly out of here. The staff are friendly, lines are almost never more than 1/2 an hour, and even though it isn't exactly a deciding factor, the windows by the gates are huge and allow an amazing panorama of NYC and the jets landing. There are also many stores and gift shops to make the experience more pleasant, and who doesn't like WI-FI. Newark's only con is that it has slightly less flights than JFK.



NEWARK AIRPORT customer review :  13 February 2013 by Fi Stewart    (Ireland)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Arrived in Newark at around 14.15 hrs on February 11th. Had to queue for 90 minutes for passport control. Lines for non USA passport holders were considerably longer than those for US passport holders. This does not give a good impression. Picking up and rechecking my luggage was very quick and efficient. The queues for security going into terminal C were total chaos and very time consuming, there was no organisation whatsoever and it was a zoo. Otherwise the airport is clean, nice shops and friendly staff. Need to get the passport control and security sorted though. I am not sure if I would choose to transit through Newark again if I had a choice.



NEWARK AIRPORT customer review :  14 January 2013 by Peter Pichler    (Sweden)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Just passed 2 times through Newark but had no big hassles. When you come from abroad be aware that you need to queue up at the immigration, but everybody should be aware of this. I would plan 30 mins for this procedure as an average. We rented a car at Newark and after proceeding through the immigration we took the convenient skytrain which brought us directly to the rental agencies. On return I arrived with UA from Montreal at terminal A and I have been warned that 1.5 hours connection time to my flight to Europe from terminal B could be tight! The immigration to US from Canada takes place in Canada, therefore I arrived as a domestic passenger. Before leaving terminal A I saw signs regarding an inter-terminal-buss. I was directed to gate A28. Quickly I found out that terminal B is served (on request) and took the bus. 5 minutes later I sat in front of the departure gate to my European flight. The whole transfer from arrival gate in terminal A to departure gate in terminal B took me 15 minutes at the most, without any security check, no queues. I do not say that this is a first class airport, but when I read the reports here I only wonder how much people are panicking, instead of reading the signs posted everywhere.



NEWARK AIRPORT customer review :  6 October 2012 by S Joshi    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Every aspect of the flying process involved with Terminal A on Oct 4th, 2012 was beyond being a "mess". TSA lines were so long, that passengers arriving 2.5 hours before their flight time had no chance of reaching the gate in time. After moving 40% through the line, a group of concerned passengers asked for help. We were "load-balanced" to the other A Terminal and told to use an airline shuttle to get to our correct gate. We missed the flight which left on-time. Standby passengers from early morning cancellations were ecstatic to find seats while the gate agents ignored the information of passengers stuck in the security lines. I was put on standby for a later flight. While waiting 25 mins before boarding, the gate's destination board suddenly replaced cities. Checked online and discovered a gate change. When approaching the gate agent, they were unaware of any change. To add to the misery, the gate change was for use in the other Terminal A section. So, back on the transfer bus - which also became quickly overwhelmed with an entire flight's worth of people rushing to the new gate. Once, there - we find out that the flight is now delayed. We learn that yet another gate change has been enforced - fortunately within the same A Terminal section this time. After not making standby, a handful of the original passengers were told they were confirmed for the next flight 4 hours later. To make things fun, this flight is in the other Terminal A section. As we wait, this flight also enjoys a delay announcement. We ultimately arrive at our destination (1.5 hours flight time away) after being at this airport for 11 hours. This airports layout and the airline's processes have an unfathomable amount of room for improvement. The customer service agents are rude, the gate agents are clueless and the stupid logistics around the bus and two terminal A's and two TSA choke points is beyond comprehension. Avoid this airport at all costs.



NEWARK AIRPORT customer review :  14 September 2012 by S Boyer    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This is the worst airport for delays and cancellations I have ever been to. I have flown round-trip from this airport to the Detroit and Chicago areas 10 times over the summer of 2012. Over half of my flights have been either delayed or cancelled, all because of Newark airport (usually "Newark Traffic" is the given excuse, only 1 delayed/cancelled from bad weather). In one particular case, I had a Friday night flight at 8.30pm. Around 7pm, the flight was delayed 3 hours to 11.30pm. At 11pm, a Delta representative announced that the plane would be arriving soon, and that we "want to make a quick turnaround, so everyone be prepared". The plane lands, and the next announcement is that, "The crew has run out of time. Your flight has been cancelled". This was a gross mis-communication between the ground crew and flight crew, which wasted many hours of all the customers' time. It took 20 minutes for each customer to get a new ticket for the next day, and a hotel for the night. There were 6 Delta representatives, 2 of which left after dealing with their first customers. Incredibly poor service, I can't say enough how much I dislike this airport. It's not just Delta, I've had flights with Southwest, United and United Express as well, and all have had delays because of the Newark employees' incompetence.



NEWARK AIRPORT customer review :  11 September 2012 by B French    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Terminal B. Flew out on Thursday evening (Sep 6th). Not a big terminal so not many facilities, but worst problem was security. As with other US airports, they operate a stupid system whereby Fast Track alternate with Economy for passport checks. A guy ahead of me complained and shortly afterwards they added another person to passport check. Even so, the problem was at the scanners. They have four scanners, two of the old style and two new full body scanners. These are then split into two lines, each with an old and new scanner. Problem was that even having fixed the passport check, they were only running one line. Result was a 60 minute queue. I understand airports need to be secure, but how can you justify a 60 minute wait when you're not even running at full capacity. At least if both lines were running, they'd have an excuse, but this was just a manning issue - due either to cost or lack of resource. A really bad experience. It's a wonder people remain so calm.



NEWARK AIRPORT customer review :  11 September 2012 by C Sean    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Second time I have flown in here. First time flew domestic from Miami - no trouble. Flew from LHR and the experience was absolutely terrible. Rude staff except for one gentlemen who helped me out. Upon arrival my gate was changed 3 times. This meant arriving at C and needing to go to A according to my boarding pass. I get to A to find out I need to go back to C. I go back to C only to find out that the gate has been changed once again! At this point I am livid. United changes gates like musical chairs. I will never use this airport again. Just terrible.



NEWARK AIRPORT customer review :  20 August 2012 by C Hiestand    (USA)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We had a very bad experience here and witnessed many passengers being treated even more rudely than we were. The signage was non existent when we had to go from C to A. Had to ask at several desks to get clear directions. We had to take a bus from C to A after having to walk from gate 92 to 70 (there was no sign directing you to A). Driver dropped us off at A but gate numbers started at 18 and we needed 17. Had to ask several times again (asked a passing pilot and he had no idea) where A 17 was. Turns out had to get on another bus to go across the parking lot to A17. Several passengers on the bus missed their flights because of this confusion. Hope to never go there again.



NEWARK AIRPORT customer review :  23 July 2012 by A Murray    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I have flown through this airport many times over the years on my way to Seattle from Glasgow, Scotland always staying overnight and have never had any of the problems stated by other reviewers! I find it easy to get around, staff always courteous, air train easy to find, hotel pick up point well advertised, immigration relatively pleasant and quick and TSA staff efficient.



NEWARK AIRPORT customer review :  23 July 2012 by Ramji Abinashi    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Terrible airport. Immigration took an hour when we landed on Saturday at 1 pm. Departure was even worse. Went through security only to find it opened only onto five gates, and there was a total of one shop, one coffee bar and one kiosk there - no proper places to eat, no big duty free choices, nothing!



NEWARK AIRPORT customer review :  10 July 2012 by Elaine Spangler    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Very confusing. Need to go from C to A and it looked like we needed to take the Airtrain, when I asked security I was told no, to go back to catch the bus. Got the bus and the driver pulled away before people could be seated. Got to A and only one food place and one set of restrooms for over 200 people. Very run down and badly designed. Also couldn't hear the intercoms well.



NEWARK AIRPORT customer review :  3 July 2012 by K Russaw    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I thought my experience was unique until I read some of the reviews. Poor signage and employee holding conversations with each other instead of being attentive to "confused" passengers. A passenger should never have to go in search to get directions; it only delays them further to get their flight. I received two incorrect answers about boarding until I finally figured it out. What really took the cake was upon leaving for the parking garage I asked two people both told me the elevator was on the side of the building. The elevator on the side of the building is for baggage claim and flights. I found out later it was located in the back. But the way I was told took the cake. When asked, the woman simply pointed. I looked around trying to find her "point". I asked again, where? She pointed again. She worked at the airport. Did she not speak English?



NEWARK AIRPORT customer review :  20 June 2012 by Curtis Wright    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Just passed thru security and initially thought this is a pleasant experience, that is until I had to go thru security. I inadvertently left my belt on the conveyor belt and it took almost 10 minutes to get a TSA agent to actually look for it. Two of the agents looked at me and said you're going have to wait, as they continued their conversation. They gave a cursory look and then continued their conversations, refusing to make eye contact or to give me any advice on how to record lost items. Finally a third agent came thru and I asked her to look in 20 seconds she returned with the belt. Abject laziness and rude agents! The worst airport in America.



NEWARK AIRPORT customer review :  5 June 2012 by P Taylor    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I thought Lax immigration was the worst anywhere but I now give that dubious honor to Newark. Why do they go out of their way to make you feel unwelcome and of course give visitors a very negative first opinion of the US. I will avoid this airport whenever possible indeed avoiding the US altogether as a transit country is a high priority for me given the requirement to clear immigration even if you aren't staying in the country. Canada surely there is an opportunity here for you. I also agree with others that in most respects it is user unfriendly. It is poorly signed and even simple things like finding the hotel shuttles can be a real trial and certainly something one can do without after a long international flight. I think other countries should have special lines for US passport holders and reciprocate that same degree of inconvenience and rudeness.



NEWARK AIRPORT customer review :  28 May 2012 by Rachel Lawrence    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This airport is clean but everything else about it is horrible. I have been here a few times for New York City trips and international trips. TSA is not very nice and when I was there, there were only two lines open for a busy time. The staff is very rude, slow, and only care about themselves. Try not to fly into here if you can.



NEWARK AIRPORT customer review :  25 April 2012 by P Edelstein    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This is without question the most miserable airport I've used in the US. Airport is seemingly ancient with very poor layout and huge security lines. One TSA person went out of her way to be nasty, while others were reasonable. Gate personnel at one gate were yelling at passengers and insulting them; something I've never seen anywhere else. Food was of the really bad airport variety, although the Oyster bar seemed to break the Newark mould. I wouldn't voluntarily use this airport again.



NEWARK AIRPORT customer review :  24 April 2012 by M Bailey    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport I have been to in a long time. Layout is so bad you must go through TSA checkpoint between terminals. Terrible signage and a hopelessly overcrowded Airtrain. Third airport appears to be unfixable. The filth and disrepair might be fixable, but no evidence of any effort.



NEWARK AIRPORT customer review :  23 April 2012 by AJ Meleisea    (New Zealand)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Despite the many negative reviews I've seen concerning Newark, my experience was quite different. Travelling there from NY was fast, checking in was effective and the TSA weren't invasive as I had previously thought. the only drawbacks were the queues at security, and that there weren't enough shops (I did find a Starbucks there, but it was on the other side of the terminal).



NEWARK AIRPORT customer review :  4 April 2012 by D Logan    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Horrible. Service at food stands was lackadaisical; service at airline desks, terrible. Directions? Who can be bothered. Only one bathroom for hundreds of passengers coming in from international flights before customs. No signs to direct holders of US Passports.



NEWARK AIRPORT customer review :  10 March 2012 by Evangeline L Thomas    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I recently flew into Newark airport and had a wheelchair ordered at the time of ticket purchase. I got off the plane and had asked the wheelchair attendant for a wheelchair and was told I could walk. I was very upset and not very pleased with how I was treated. Due to my surgery I should not have been walking that far or up and down all those steps.



NEWARK AIRPORT customer review :  5 March 2012 by J Chain    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Staff at airport to get you from place to place were very nice. TSA was horrible. I saw one TSA lady scream at passengers after she had given them unclear directions, another walked down the line hitting the plexiglass barrier and 'herding' the passengers over to the left. Very rude TSA personnel, very inefficient design (and I know it's retrofitted, but it's not working).



NEWARK AIRPORT customer review :  25 February 2012 by D Helme    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Both my inbound and outbound flights were Continental. I would have thought that they would have sent my baggage straight through to the outbound plane - but no - I had to collect it and then check it in again! The Border Control Agents we spoke to were surly and borderline aggressive. Not once did they say please. I found the lines at security long and sluggish. The distance between departure gates was huge and resulted in me running to attempt to catch my connecting flight. By the time I eventually got to my departure gate, the flight was closed. I found this airport really stressful to navigate!



NEWARK AIRPORT customer review :  31 January 2012 by Ken Roberts    (Switzerland)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I travel all over the world on a regular basis, and this is without a doubt, the worst airport I have been to. Even third world countries do not have such a bad airport. Avoid at all costs. I suggest if you have the possibility to do a layover elsewhere, then do that. Staff are unfriendly, the airport is dirty, disorganized, nothing properly labelled, the border control agents were extremely aggressive - never been treated so poorly.



NEWARK AIRPORT customer review :  25 January 2012 by M O'Malley    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We experienced a complete disregard for passengers when we connected from an international flight to a domestic flight. Our flight arrived late. The airport was not busy, yet the Port Authority chose to dock at the opposite end of Terminal C from immigration and customs. People had to make a mad dash the length of the terminal to get to immigration. Immigration and customs were relatively quick and efficient, if not courteous. 30 minutes after our flight landed, no luggage was on the baggage carousel, 10 minutes later a few pieces started to appear. Then the carousel shut down and did not move for 20 minutes. Finally, we were able to collect our luggage and re-check the bags. There was only one security gate in the terminal open, and it was at the opposite end of the terminal from immigration and customs. Again another mad dash the length of the terminal. Crowd management at security was more chaotic than any other airport I've visited. Fortunately for us, our airline (United) was as incompetent as the Port Authority, and our connecting flight was late, so we made it. The food is overpriced, the restroom facilities were filthy. We will be avoiding in the future.



NEWARK AIRPORT customer review :  25 January 2012 by Scott Ardrey    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We waited for a very long time to get a sky bridge delivered to our plane so we could exit. People were waiting for a long time for wheel chairs. The service there is sub par at best. In the terminal waiting areas there are not enough power receptacles for laptop use or phone charging. They did not have a wide selection of restaurants to choose from. Our flight was a final destination flight but we had to change airlines to reach our actual final destination. To do this we had to travel to the other side of the airport, check-in and then re pass through security. We were inside of the airport facility but still had to go through the process of the security check. Also, our baggage which was supposed to be put on a belt at the baggage claim was instead put in a room without our knowledge. We were lucky to ask the right person about it and it was found. I think they should improve their signage to make navigating the airport easier.



NEWARK AIRPORT customer review :  21 December 2011 by S Triantafyllou    (USA)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Not the best, but in comparison to JFK, Newark is much better! I only use Newark for transit - polite and non invasive immigration officers, no lost bags. Long lines at security though!



NEWARK AIRPORT customer review :  9 December 2011 by D Mulholland    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

On a recent flight back to LHR the security staff going to gates at T2 were a particularly nasty bunch - overly curt and bordering on aggressive. The fact the terminal is in the middle of refurbishment did not make the experience any more pleasant. Airside was a dismal place, lousy coffee cart, overpriced bare essential shop and bar. Despite the refurb work it would have been better to stay landside longer, rather than sit in that dreary gate area. Only plus was the guy at landside Customer Services was polite and very helpful.



NEWARK AIRPORT customer review :  4 December 2011 by John Oram    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

EWR should be an attractive arrival point in the US. My first impressions were good and it was on a subsequent leisure visit that I was less pleased. We arrived with BA and the immigration hall was light, spacious and well manned. Officials were reasonably courteous and baggage handling fair. The AirTrain is there I think more for environmental reasons rather than any kind of customer convenience. It is accessed via a series of obstacles such as elevators which can accommodate only one couple and baggage cart. Although our airside experience of Terminal B had been pleasant enough, its landside aspect under extensive refurbishment, is pretty grim.



NEWARK AIRPORT customer review :  30 November 2011 by B Nadler    (USA)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

The introduction to the US through Newark Airport is shocking. An obviously unattended bathroom that was poorly stocked was what I found after alighting a flight from India. Luckily the Customs Process moved quickly and efficiently which took my mind off the drab surroundings. Add to that the fee for travel carts that many other international airports make available, really put a bad light on coming home. Considering the fees that airports now collect, it would seem that as a port of entry we could do better in introducing new visitors and returning citizens.



NEWARK AIRPORT customer review :  3 October 2011 by A Magowan   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Outbound - Belfast-Newark-Orlando, the queue at immigration was extremely long. I must have stood for well over an hour and just made my connecting flight. On the return my flight was delayed and I missed my connection and so had to sleep in the airport. The seats all have arm rests so you can't lie down anywhere. Even if you could sleep on the floor you could be awoken by the 'watch your baggage' announcement that was broadcast every 5 mins. The food court was particularly grubby and the shops typically over priced.


NEWARK AIRPORT customer review :  10 August 2011 by Sarah Bellum   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I returned from an international flight, as a US citizen, and the first challenge was figuring out where to go. We were left in an empty hallway, with no signs. Customs officers were as rude to the passengers from our flight as most have relayed here. They had an exaggerated sense of importance and an underdeveloped sense of courtesy. Once through customs, there was a line forming straight ahead of us, we began filing down another hallway into what turned out to be baggage claim. I found my way to the gates and went to Continental's customer service. She refused to look at the boarding pass, refused to look up and acknowledge me. As it turned out, when the time came to board my flight the numbers did not match what was posted at this gate. There was a new agent there who looked at my pass, checked the computer, and informed me that my boarding pass had the wrong gate number on it and my flight was boarding at a different gate.


NEWARK AIRPORT customer review :  22 July 2011 by J Fry   (USA)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

We took a family vacation with our family friend who is disabled. At each airport where we switched flights they showed up at the terminal with a wheelchair. At Newark airport no one showed up. We realized we were at gate 87 and needed to be at gate 233 with only a 30 min layover. We approached one of the cart services and asked them to transport our friend. The driver responded with "I'm busy. I'm on the phone." So we proceeded on to find a different type of transport. 500 ft away our friend fell before we could find another way. A woman ran over and made an incident report, called for a different cart to transport him and explained to us the man who refused to help was a contract service but never disclosed the name to us.


NEWARK AIRPORT customer review :  18 July 2011 by Nelson Yap   (Australia)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

If I had to choose between JFK and Newark, I would go Newark, because it is a smaller airport so everything gets done quicker. But because it is a tiny airport, the facilities are really limited. No food outlets! so don't turn up 3 hrs before your flight on an empty stomach. The TSA agents are quite rude compared to JFK, I've got to say, JFK takes forever to go through but the TSA agents are a lot friendlier which makes a huge difference. As opposed to Newark, where they yell at you, even when you ask them politely "Excuse me m'am, could you please..." they yell at you "Follow the diagram!" or "Check the Sign! Don't you understand? Find a sign and follow it!". JFK is completely different, you speak politely to the agents and they are polite to you too.


NEWARK AIRPORT customer review :  16 July 2011 by Giles Shorrock   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Flew in from Manchester (UK) on Continental. Arrived at gate at 1425 and was driving away in my hire car by 1515, which was a result of excellent signage, a good Airtrain system, and Dollar Express. On return, everything was very straightforward, helped again by good directions and check-in.


NEWARK AIRPORT customer review :  30 June 2011 by C McCormick   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This airport is definitely dated by it's inconvenient layout, however that is something I can somewhat except due to the change in security measures. The one thing that truly stood out above all things is the incompetence and rude behavior of their TSA staff. I fly several times a month all over the world, and this airport, by far, has the worst TSA employees than any other airport.


NEWARK AIRPORT customer review :  27 April 2011 by M Sonnick   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Not the best airport, but lesser of three evils when compared to JFK and LaGuardia. Newark is smaller than JFK and much more manageable, and it is newer than LaGuardia and a bit less congested. A lot of people are complaining about Terminals A and B but those are currently under renovation. I imagine they will be pretty nice at the conclusion of the work. The staff is not the happiest bunch, but they do their jobs efficiently. Weather-related delays at Newark are frequent. Traffic-related delays in NYC are also frequent due to the large number of planes landing at the three area airports. But still take it in a heartbeat over either JFK or LGA. It's closer to Manhattan than JFK, even tough it is in New Jersey instead of New York State.


NEWARK AIRPORT customer review :  26 November 2010 by T Denby   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Horrendous check-in, all done yourself via a touch-screen very few staff available to help with any problems. It took us over 20 mins as it could not find our booking. Very confusing layout, not signed very well, rude staff weren't happy to give directions. Once through security there weren't many shops and food was all fast food or ice cream. Not a lot to do and very poor duty free shop with bare shelves, no testers for perfume, low stock. Alcohol very cheap but perfume was more expensive. Also duty free is collected from the shop assistants who bring it to your boarding gate which is rather strange.


NEWARK AIRPORT customer review :  18 September 2010 by R Singh   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Limited dining options, confusing layout and looks tired. Connecting between terminals A and C is rough if you do not find the doorway to catch the shuttle without going out and going through security all over again. Queuing times are can vary and is very chaotic. The phone ticket scanner batteries were running low and they were asking people to go get paper tickets. Another time the TSA person wanted to know where I was going since the phone ticket scanner just provided him my name. The name is what he needed to validate with an ID. Very third world airport.


NEWARK AIRPORT customer review :  2 September 2010 by Alan Wan   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I travelled out of Newark to London Heathrow via Terminal B. This terminal was a real disappointment compared to the terminal used by Continental. There was just a lack of facilities a basic food court on landside with only fastfood restaurants and airside a Hudson News, a food stand and a pathetic duty free shop. The latter had no testers for the fragrances which was poor given I was willing to spend $50 if I could have had a sample spray. The positives was check-in and security was a breeze.


NEWARK AIRPORT customer review :  27 August 2010 by M Rogers   (Ireland)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Travelling through Newark on my way to Chicago was a nightmare. I have to agree with several of the previous reviews that point out how unprofessional and rude immigration control can be. I (and I'm sure many of the other reviewers) have entered more than one other country as a foreigner (as well as the US through other airports) and so will have a fair idea of what to expect from immigration control officials. I witnessed an incident of an officer being unduly rude to a fellow traveller in a similar way to an incident in a previous review, so this must not be all that isolated or unusual. Waiting times for baggage and to go through other security areas could also be improved. I was not there at a particularly busy period and yet waiting times were significantly longer than one would expect from an airport of this size. Further signage and direction finding must be improved. There were several information points around the airport that would have probably been helpful, if there had been anyone at them. I passed 3 or 4 on my way to my connection and not one had a staff member present. I would avoid this airport if possible in the future.


NEWARK AIRPORT customer review :  8 July 2010 by D Silverstone   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

My comments apply only to Terminal B (non-CO international, some domestic). The terminal's landside is fine, but airside is pathetic in terms of amenities, food, and shopping. The International Arrivals facility is probably my favorite in the NYC area, though -- and certainly better than Terminal C. Have generally whisked through quite quickly... last two trips through weren't during any crunch, and took me no more than 10 minutes to go from gate to exit. Clean, airy, modern, and efficient as long as there's sufficient passport and customs control staff on duty for the passenger load. Am a bit amused by all the complaints by non-US/pre-cleared reviewers about US border control taking too long and being rude -- I wonder if some of the authors have tried going through their home airport as a foreigner! It's always faster and easier re-entering your home country, and you're always stuck in the longer line with the more intense and calculated ("rude?") grilling when you're entering as a foreigner!


NEWARK AIRPORT customer review :  3 June 2010 by C O'Neill   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This is about the worst airport I've ever used. I was travelling via it on my way to Houston and eventually Mexico. My main problem is with the immigration control. Its very slow and the staff have got to be seen to be believed in terms or rudeness and lack of friendliness. A lady in front of me walked up to staff member after the previous person cleared the desk. The guy then was very rude and talked down to her for an uncomfortably long period of time instead of just asking her not to come forward yet. Despite the long queues there was no sense or urgency, to the extent I almost believe that they were going slow to enjoy the power of making you wait. He wasn't any more professional when it was my turn either. As I was making a connecting flight it would have been nice if there was good clear signage or anyone to help with directions around an airport of this size. Sadly, there is not. A very poor airport in every respect that matters. My return journey from Cancun was a little better, but not a lot, mainly due to a longer time between connections and not a truly better airport experience!


NEWARK AIRPORT customer review :  3 June 2010 by E Biafore   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Overall Terminal C is nice, with plenty of room and lots of eateries/shops (especially like all of the "Diners"). However, transfer to Terminal A was plain unacceptable. The staff had a care-less attitude and extremely rude. Terminal A for CO was also unacceptable. At each gate, there are 3-4 flights leaving at the same time, but the information screens often did not show the correct flight information. If you can stay in Terminal C, you're lucky. If you have to go to Terminal A for CO, be prepared!


NEWARK AIRPORT customer review :  24 May 2010 by D Silverstone   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The facilities themselves are not that awful. erminal C is a pretty standard modern, big- terminal setup, although terminal B is woefully lacking for an international airport, and terminal A is just functional at best. At least they're kept pretty clean. The staff at EWR has always left something to be desired - probably the least helpful "help" staff of any airport I've traveled through. The redirection between security checkpoints is just somewhat worse than totally arbitrary --while theoretically they adjust based on what checkpoint has the shortest line, by the time you get to what was the shortest line, it is by then the longest line, and half the staff has just gone on break. What really grates for me, though, is the AirTrain. AirTrain JFK is quick, comfortable, and efficient. AirTrain Newark is like some sort of bad joke. Even when it's fully functioning, it is slow, cramped, overcrowded, and dumps you onto NJ Transit trains that are very poorly suited for anyone carrying luggage.


NEWARK AIRPORT customer review :  7 March 2010 by L Chan   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Flew out of Newark to Houston on Continental out of Terminal C. Was as decent as a major airport can get. Took about 45 minutes to clear security. It was much faster and TSA was more polite then JFK Terminal 5. It was clean and I made it to my gate just as they started boarding, which was a little tight but as it was my first time flying out of Newark and I was estimating time based on security clearance time at Los Angeles International and Burbank Airport. My one issue with the airport was that an emergency door got pushed open at some point and they just left the fire alarm going and going and going - and going. From when I got in line for security til when I cleared it was still going.




PAGE

1 2
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



top

back to top


Newark EWR Airport Reviews and Newark Airport Passenger Opinions about Newark Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax