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Customer Review scoring : Yerevan Airport
6.7 out of 10  6.7 out of 10
11 reviews

 



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YEREVAN AIRPORT customer review :  13 May 2013 by H Topsacalian    (USA)

Rating : 9/10

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Cleanliness

Facilities

Recommended

The new airport was a pleasure to experience, especially compared to the former Soviet era airport (some of the older reviews focus on that period). The staff are friendly and the shops were fine and reasonably priced. They keep adding services and shops so I look forward to seeing the changes this year when I travel there.



YEREVAN AIRPORT customer review :  21 March 2012 by Thomas Sargisian    (USA)

Rating : 7/10

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Cleanliness

Facilities

Recommended

Arrived and Departed through Zvartnots. Airport was clean, modern and spacious. Arrival procedure was quick and was done in about 15 minutes. All signs in English, Russian and Armenian. Airports was quick to get around because its so small and not very busy. Check-in at departure was fine, security quick. A few duty free and food options. Didn't have any problems. Its like a small sized North American regional airport and its services available reflect this.



Yerevan Airport customer review :  7 January 2011by Y Bert   (Switzerland)

Customer Rating :  1/5

1 Star Rating   

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Cleanliness

  

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Having traveled through a lot of airports on all continents, Yerevan Zvartnots airport is where I had the worst experience with staff - unpleasant staff to get a visa, very unpleasant staff at passport control and at security control. I was traveling with a group of 8 persons, all of us had the same experience. The experience was worse for those having non-european passports. We felt we weren't welcome in Armenia. It was also the first time I couldn't find anyone speaking English or any of the main european languages in an airport aiming to be international. The terminal is modern and clean for the transit zone but the public zone is old and toilets were dirty. Waiting time was very short for baggage but long at passport control.


Yerevan Airport customer review :  3 June 2010 by David Stein   (USA)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

Facilities

Check in terminal needs a serious upgrade, but otherwise service was efficient and quick for both check in and arrival. Money changers available at all hours. The departure lounge is modern with nice duty free shops and food vendors, who accept credit cards. Arriving passengers should note that they should negotiate their cab fare because there is a tendency to over charge for rides into the city. Never pay more than 3000 AMD


Yerevan Airport customer review : 15 April 2010 by Gael Breizhat

Customer Rating : 3/5

3 Star Rating

When you arrive, generally from the plane to the exit to Yerevan, you need no more than 20 mn, provided you hurry to be the first to visa queues. I frequently fly to Yerevan, and I always keep 3000 AMD to pay for the visa, but you can change at the bureau de change near the visa office. Queues at the immigration vary, because sometimes 2 or 3 flights arrive at the same time. Baggage delivery is quick. There is a duty free shop before but I don't used it. Beware of cabs outside, they may charge you up to 5000 AMD to the city, normal price is 2000-3000 AMD. When you leave, you go first to the old terminal, soviet - build, but it's acceptable. There are now drop off counters for Air France at least, and staff know english and sometimes french. Duty free shop nice, and prices in the bar apparently went down recently, although you can pay in AMD only. A splendid view on Mount Ararat from the new Terminal.


Yerevan Airport customer review : 26 September 2009 by Arsen Sahakyan

Customer Rating : 3/5

3 Star Rating

Departed from Zvartnots International Airport to London Heathrow with bmi. The check-in procedure was fast. Since the airport departure tax was included in the ticket I did not have to pay AMD10,000 at the airport. Before reaching the passport control , there was a new security point - fingerprinted and boarding pass scanned. As a business class passenger I took advantage of visiting the VIP lounge located on the 2nd floor of the airport. The lounge was modern with comfortable couches and toilets, however selection of snacks was poor. Duty free shop nice but several goods were missing.


YEREVAN AIRPORT review : 3 July 2009 by D Trabelsi

Customer Rating : 4/5

4 Star Rating

I use this airport on a monthly basis and the experience is pleasant. Check in is efficient despite the added security of computerized finger print controls. Passport control is always very quick as there are always at least ten passport booths open and never more than one plane arriving at a time. The best part is the free wifi and the duty free shop that can be used upon arrival as well as departure. The prices are amongst the cheapest in the world.


YEREVAN AIRPORT review : 17 June 2009 : by Arsen Sahakyan

Customer Rating : 4/5

4 Star Rating

Arrived at the Zvartnots aiport with Austrian flight from Vienna. The new terminal was very impressive and ultra modern with nice design, clean washrooms, nice duty free shops and friendly stuff. Passport control was fast but thorough. Luggage delivered without any delay. Upon leaving the luggage area my tags were checked by a uniformed stuff which excludes possibility of picking up a wrong bag. Before leaving the arrival terminal I was offered to sign up for an airport authorized taxi to avoid any contact with private taxi owners. Departure from new terminal as well. Check-in was a bit slow due to an security system: fingerprints taken at the check-in and then checked again at the gate before boarding the aircraft. Overall experience is positive.


YEREVAN AIRPORT review : 15 December 2008 : by G Breizhat

Customer Rating : 4/5

4 Star Rating

New visa procedure obliges to pay in drams, so you have to take your visa at the Armenian Embassy abroad or to change beforehand at a bureau de change close to the visa office (cheaper). In both cases it goes very fast but I guess it depends on the time you arrive. With the visa in my passport, from plane board to the exit it took exactly 14 minutes, which is fantastic indeed. Longer if you need a visa. The new terminal in Erevan is fine and efficient, both when you leave or when you arrive.


Yerevan Zvartnots Airport by Nigol Vaniann

12 July 2007   Customer Rating : 4 Star Rating

First time arriving in Zvartnots. Used brand new terminal, quite impressive, bright and ultra modern. The queue for the visas could use better management, for a start stop people jumping the queue. The visa officers were polite and efficient. Following that joined a huge queue for immigration, extremely slow moving. Four flight had arrived at the same time. Being 4 in the morning did not appreciate the long waits, over an hour in fact. The immigration officers were slow and "thorough". Luggage retrieval was fine and there is a very nice duty free shop just before the luggage retrieval area. Leaving was fine. Again, the new terminal was impressive, bright and clean. First time ever was fingerprinted upon checking in for the flight at the airline counter and again upon boarding at the gate. Impressive security.

Yerevan Zvartnots Airport by A Maserejian

25 October 2005   Customer Rating : n/a

Arrived at Zvartnots International for the first time in September of 2005, at 5am - no direct connect hall linking airline to terminal, upon descending aircraft steps was surrounded by what looked like army soldiers and was told photography was forbidden. At first impression, found airport a very unique shape, however structure was in terrible shape, with crumbling walls and bare lighting. The control tower looked extremely outdated with apparent water stains at top of structure as seen though it's distinct bubble plastic windows. Airport and passport Staff seemed to be very laid back and unwilling to help. Baggage claim was small with very outdated equipent, not very organized in handling transfer of bags to owners, furthermore complicated by the mass of youngsters hired as ' skycaps'. I was given a ticket once all my bags we're found, and told to pay $7US at a baggage check-out 'counter' managed by a rude teenager, in order to recieve a stamp allowing me to exit airport. My experience out of Armenia at 3:30am was just as chaotic, mass chaos at departure drop off , no unloading zone causing cars to back up or side swipe you as you try to get your bags from a vehicle to actual terminal. Once inside, there we're no lines seen anywhere, just mass crowds of people pushing and shoving through check- in lines. Security check in was unorganized - outdated scanning equipment and a staff that seemed to lack standard airport screening procedures. Again there was no line or order through this procedure either, it was basically push and shove your way in to security line or miss your flight kind of a situation. Once behind the security check point and at actual departure gate, I was directed to walk down a few level of steps to tarmac level that led me to an old waiting lobby to catch a bus to the aircraft. No security officials we're noted at this location, but for two baggage handlers standing outside having a cigarette a few hundred feet away from other airliners refueling. I noticed a Lufthansa airbus that had a covered hall linking it to actual aircraft, and it was the only exsiting one noticed. Once bus arrived to my actual Armavia aircraft, people just rushed out and pushed their way up the stairs, having to show boarding pass to three Armavia Airline official's that simply stood at second level of aircraft stairs with blank looks on their faces not attempting to assist in facilitating passengers with children, elderly, or women boarding. Overall Zvartonts International needs allot of improvement, and I did notice the construction expansion and feel that it's on it's way to imnprovement. Armenia was an amazing experience, and the staff at this airport do not reflect the warmth and freindliness the Republic of Armenia offers to it's many visitors. I would definately go through Zvartnots on my next trip without any hesitation, hoping it will have transformed and matured to an international class service facility.
 




 


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