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Dushanbe Airport customer review :  3 June 2010 by P Bedson (UK)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Welcome back to the 1950s! Soviet era customer service and chaos. Dushanbe only has 2 flights a week from Istanbul (most flights are from Moscow) - if they had more the system would collapse. On arrival it took 3 hours to clear immigration - once I got my visa I had to wake up the border official to stamp my passport! Usual FSU customer service standards - it took 20 minutes from getting to the desk to receiving a boarding card with the check in agent calling her friends and wandering off during check in, hand writing passenger details, carry your own bag through the scanner etc. They relieved me of $40 exit charge for which I got no receipt so I am not sure if this was simply a bit of Tajik private enterprise or a tax on foreigners. Airside there is absolutely no space - the airport was designed before security measures and you simply have to wait until 5 minutes before the flight before you go through. Duty free closed (with only 2 flights of westerners a week you would think it was worth their while to open it) and nothing at all airside aside from a few plastic chairs. Land side there is a coffee shop selling bizzarely coloured cakes and a variety of beverages but as the Turkish Airlines flight is horribly early in the morning I did not feel up to consuming anything so cannot comment!