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Dubai International Airport Passenger Reviews and Dubai Airport Customer opinions



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Dubai International Airport customer review :  19 September 2011 by S Yeoh   (UK)

Customer Rating :  3/5

3 Star Rating   

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This is a shopping mall not an airport - too crowded, noisy, not enough seats, no quiet area. Cunningly planned so that you spend more time in the shops.


Dubai International Airport customer review :  14 September 2011 by A Eckardt   (China)

Customer Rating :  1/5

1 Star Rating   

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This airport is a nightmare. Arrived late in the evening 23.30. Connection flight was scheduled 4.10 am although unfortunately there was a delay. I was searching for a smoking lounge in T3 - not available. Tried to find a seat to get some sleep over night but none were available. Tried to connect to the free WiFi - not available. When finally sitting at the gate waiting for boarding the Aircon was round 15 degrees Celsius. Without my winter jacket that I had in my hand luggage I would have been frozen.


Dubai International Airport customer review :  12 September 2011 by S Draginich   (UK)

Customer Rating :  2/5

2 Star Rating   

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This review pertains only to Terminal 3. Overall unimpressed especially considering it is only 3 years old. Enormous (takes at least 30 mins to walk end-to-end), overcrowded, stuffy and a severe lack of toilets. I had to queue to use the men's toilets which is almost unheard of anywhere. Showers were entirely useless as they didn't provide towels, soap or shampoo. It seems when they designed this place it was meant to be a shopping mall first and an airport second. One plus is the duty free has some of the best liquor prices I've seen.


Dubai International Airport customer review :  4 September 2011 by S Armenian   (Jordan)

Customer Rating :  1/5

1 Star Rating   

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I have been through Dubai Terminal 2 twice, and both times have been awful. Staff are rude, the Charterbus took 1 hr each time I have been there, one of my transits was 8 hrs and I was forced not to smoke because the smoking areas were closed for maintenance. Conclusion, my first flight via Dubai was a trial, the second I was forced because I didn't have a different way to reach Yerevan from Jordan, and I promised myself there will not be a 3rd time.


Dubai International Airport customer review :  29 August 2011 by Ed Broens   (Netherlands)

Customer Rating :  4/5

4 Star Rating   

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Arriving around 4.30 am in transfer from BKK to AMS I found DXB a decent airport for its size. There is quite some walking to be done, including a security check, but that is common at any large airport. The airport gets quite busy around this time as many flights arrive and departing around 7.00 am again. During these hours the airport begins to look like an overcrowded shopping mall. The Emirates Business Class lounge is quite good. Lots of space, plenty of places to rest, eat or drink. This lounge gets a bit crowded, but it is acceptable. I wonder what DXB will look like when the expansion of Emirates will continue, but for now it's a good and convenient alternative to direct flights from Europe to the Far East.


Dubai International Airport customer review :  28 August 2011 by Y Wilke   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Have been through this airport 5 times. None of the times the free wifi worked. Bus arrivals can easily take 15 mins to reach the gate. The airport isn't very well thought through, lots of walking, too crowded and redundant security checks. Most staff are simply rude. Most "open" smoking areas are closed for maintenance and the few open are awful. It's clean and luxurious but in many ways far below standard.


Dubai International Airport customer review :  25 August 2011 by R Tan   (Indonesia)

Customer Rating :  4/5

4 Star Rating   

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Transit on T3. Airport was overcrowded and busy. Connection between flights was easy and smooth, although there was no place to unwind (apart from lounges) to relax. Shops and eateries everywhere.


Dubai International Airport customer review :  21 August 2011 by S Garac   (France)

Customer Rating :  3/5

3 Star Rating   

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The airport is clean, but improvements need to be made. On of my arrival we were bussed to the airport, which I found strange as we flew in on a B777. The terminal seems to be a big duty free, but after 3 shops you've seen most items the airport has to offer. Both my flights from Dubai to Paris and Singapore via Colombo took off 1 hr late. For me the airport has been one of the less well organised I've been transiting in.


Dubai International Airport customer review :  17 August 2011 by Vishal Vijay   (UAE)

Customer Rating :  4/5

4 Star Rating   

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Dubai International Terminal 3 is pretty good. I was impressed with its cleanliness although the Size of the airport makes it difficult to find the boarding gates. Queuing time for Economy class passengers at check-in desks are not great. Staff do their job well and are very helpful although struggle to smile. The airport's Terminal 1 is large and congested but Terminal 3 lives up to the hype.


Dubai International Airport customer review :  8 August 2011 by Ian Chequer   (UK)

Customer Rating :  2/5

2 Star Rating   

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Have been through this place twice, and - rather like Dubai itself - it doesn't even get close to living up to the hype. Main issue is completely inadequate seating, to the extent you have to go and buy something from the fast food joints just so you can sit down somewhere. I saw people dead asleep across what seats there were, lying under them, or collapsed over piles of luggage. The toilet facilities are characterised by long queues, plus many people pushing their way to the front. Once you actually get to a cubicle you generally find excrement and urine all over the floor - maybe they are scent-marking their territory? Having walked miles to the departure gate I had to deal with PA announcements that are extremely loud and almost incomprehensible: when they start calling the rows, everyone gets up and barges through to the desk regardless of where they are sitting on the aircraft.


Dubai International Airport customer review :  27 July 2011 by R Kunjukutty   (Canada)

Customer Rating :  4/5

4 Star Rating   

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Dubai airport is as expected for any international airport. My complaint would only be the uncaring attitude of the customer service agents at boarding/transit gates. The transit agents premark their surveys (rating themselves excellent) and ask passenger to sign and seal it. When I asked the boarding agent at this gate if my companion and I could get adjacent seats (not 5 rows away) her response was you should have checked in online and selected the seats 24 hrs before. That would be difficult considering I purchased tickets 24 hrs ago and got on their Emirates flight and their agent had selected our seats.


Dubai International Airport customer review :  26 July 2011 by Sam Wang   (Hong Kong)

Customer Rating :  2/5

2 Star Rating   

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Dubai had been trying very hard and spent a lot of money promoting Emirates as the global airline of choice - one thing they obviously forgot in the process was ensuring Dubai is as efficient as other large hubs in handling large volume of passengers. So we have an airport that is poorly designed, poorly sign posted, massively crowded, staffed by people who have no idea how to handle high passenger traffic. It is light years behind Hong Kong and Singapore.


Dubai International Airport customer review :  21 July 2011 by Xylo Scorpio   (India)

Customer Rating :  3/5

3 Star Rating   

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I was very excited to be in T3 as many across the world have waited for its construction with anticipation and how good it is going to be. But when I landed in contrary to my expectations, the airport was very average. The shopping area and the number of shops wouldn't be even in my top-10 list. I felt the airport in itself is designed after Bangkok airport and there is nothing innovative or great about it, the interiors also were pretty average. The signboards were horrible, they were very inconsistent, and it actually takes few minutes for you to figure out which way to go. The airport hotel within is pretty good, but expensive and the horrible thing is that they use airport wifi and the signals are not good. Aren't you supposed to make sure wifi is available in today's world of communications. I was very aggravated by this! The Marhaba lounge is decent, and plenty of restaurants. This is one good part of the airport. A good airport but nothing to rave about.


Dubai International Airport customer review :  13 July 2011 by H Gendi   (Qatar)

Customer Rating :  5/5

5 Star Rating   

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I love that Airport. My flight was Doha-Dubai-Cairo I had to spend 2 or 3 hrs there in transit with my wife and baby daughter. The service was excellent, the staff were helpful and the airport was clean. I almost missed my flight due to the large size of the airport and the fact that I didn't hear the Speakers calling for my trip.


Dubai International Airport customer review :  1 July 2011 by Darren Tan   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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Had 2 transits recently at Dubai International, 5 hours and 2 hours respectively. The security checks were pretty quick, with security staff guiding everyone on where to queue up. It was pretty organised. The waiting areas were spacious, however, there was quite a distance to walk before reaching the boarding gate. Lots of shops selling practically anything, but it was quite messy and disorganized. Last but not least, toilets were relatively clean and in working order, with cleaners mopping the floor every few minutes. But, people had to queue up to use the cubicles for the Gents. More toilets needed. Staff were knowledgeable with regards to flight information.


Dubai International Airport customer review :  24 June 2011 by T Craig   (UK)

Customer Rating :  2/5

2 Star Rating   

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Security clearance was confusing and redundant. Bags (including cabin luggage) had to be security cleared before passengers can check in. Then, after immigration and before entry into the air-side area, carry-on bags and passengers are security cleared again. And when passengers get to their gate, they are security cleared again. That's not to say checks are very good either. Apparently, you have to have your laptops scanned separately. Well, no one told me that. So mine stayed in the bag. But no one either noticed it or cared. Security staff are also rude and cannot communicate adequately.


Dubai International Airport customer review :  18 June 2011 by M Nagy   (New Zealand)

Customer Rating :  1/5

1 Star Rating   

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A very poor experience. Airport staff rude and not informative all around. Queues everywhere. Not enough seating around gates. Being in transit here is just a torture. It is impossible to find anything by signage and no use asking Information Counter staff as they are neither knowledgeable nor polite. I have to give credit for the free WiFi and power points which are awesome. Too bad there's no seating/waiting area around. Catching a connection could be quite a challenge unless you have at least 5 hours in between to find your way and get through all the obstacles.


Dubai International Airport customer review :  10 June 2011 by T Cross   (UK)

Customer Rating :  2/5

2 Star Rating   

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Recently transited on Emirates flights. The problem seems to be the construction workings which are overwhelming the coach transfer from aircraft to terminal. On arrival our coach took around 20 mins to the terminal and departure slightly less to the aircraft Its just not acceptable for a modern international hub, and I thought T3 was a modern terminal! Communications are also a problem, we sat in a dated, poorly finished departure lounge for almost 3 hours, 2 of which were after being told there would be a 15 minute delay in boarding, and then we discovered the information given to us was untrue.


Dubai International Airport customer review :  9 June 2011 by J Smith   (USA)

Customer Rating :  1/5

1 Star Rating   

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Many improvements are needed to make Dubai Airport world standard. Non-checked through baggage transfer between airlines is atrocious (Marhaba charges USD80). Queuing for boarding passes at Counter C Terminal 1 is mayhem - lots of pushing and jostling. You cannot claim a boarding pass for collecting flights until 3 hours before flight time. Similarly if checking in from outside (ie Departures entrance), the gates only open 3 hours before departure time. Dubai Airport is stylish but let down by performance - style and little substance.


Dubai International Airport customer review :  18 May 2011 by C Craemer   (Germany)

Customer Rating :  4/5

4 Star Rating   

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Had 2 flights via Dubai, at around 0200 am local time, airport was clean, they have a garden with Chinese-like trees. I love the flat seats they have at all gates, you can get a short sleep there. The only thing I can not recommend were the restrooms. They had some in the european and American style there, most of them were arabic style, means just holes in the ground. It smelled and was not clean.


Dubai International Airport customer review :  15 May 2011 by David Barry   (UK)

Customer Rating :  1/5

1 Star Rating   

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Security staff are arrogant with little or no sense of Customer Service. I had a vital piece of equipment confiscated from my luggage on the pretext that it was "dangerous". The item was a small roll of soft rubber strip about 150mm diameter. It was a specially made part for a 90 year old vintage car and I told them that. The woman said it was not allowed; I protested that it was soft rubber and could not harm anyone or anything. She called her supervisor who told me it was "very dangerous" - his tone was arrogant as well as stupid. So, I lost something worth a lot of money. Personally I will never travel to Dubai ever again.


Dubai International Airport customer review :  11 May 2011 by Glenn Dy   (China)

Customer Rating :  3/5

3 Star Rating   

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This was my second time to transit from Dubai from Guangzhou. Arrival was smooth, although at 3am all the walking to the next boarding gate can be quite a challenge. The main walkway passing through the duty free shops makes it easy for passengers to bump into each other, the mass of humanity at such an early hour of the day can be very overwhelming and at times claustrophobic. Toilets are an issue, queuing is the norm, sometimes the faucet sensors don't work. Lots of long distance walking to one's boarding gate and you don't need that when you didn't have enough sleep.


Dubai International Airport customer review :  1 May 2011 by J Hassett   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Transited terminal three. Was somewhat lucky that my arriving flight was right at security and departure gate was close to the escalator. Security was fairly busy, but the line moved quickly. I had some time to spare, so tried to find a place to watch the planes. The windows in the terminal are opaque, so you can't see out of them. Had a look at the shops, but there are no bargains to be had there. Long lines for toilets, so ended up walking to the old terminal, which used to resemble a refugee camp. It's now a lot quieter and far more pleasant than the new terminal.





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