Dubai International Airport Passenger Reviews and Dubai Airport Customer opinions

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When you read some review sites and find negative comments you assume it is due to the reviewer having had bad luck and that it is possibly not that bad. However, the reviews here are almost the opposite - most reviews are correct and in fact some almost optimistic. I have been to Dubai airport twice in the last six months and on both occasions, Emirates parks 15 minutes away from the terminal and they pack you into a bus and drive you to the terminal. Signage isn't too bad - but why all the security checks? Anyway, as described you keep going up and down escalators and finally enter a terribly overcrowded terminal concourse which even at 2am is absolutely packed with passengers. Very difficult to find a seat. There was a queue to use the toilets - but they are clean. How could Emirates expand their flights so much without thinking of airport facilities? It was therefore quite a relief to arrive in Changi Airport Singapore as the next stop. It is such a shame you can't avoid this airport if flying Emirates, as Emirates is actually a very good airline.

I had a decent transit experience at T3 the first time through here 7 weeks ago. My flight from HYD had the misfortune of being parked at a remote stand, which meant wasting 20 minutes on a bus back to the terminal. Once in the transit area, no signage regarding what to do if transferring to an airline other than Emirates. Security check was fast. Then came the bizarre process of going down a set of escalators, walking 50 feet, then up another escalators to the floor we were just on, this time a little further down the hall. Then came the hike from the far end of Concourse 2 to the transfer desk for BA at the other end of Concourse 1. What's maddening is that the transfer desks are outside security by just a few feet (amazingly, to reach them, you are told to go the wrong way through the metal detectors), so after getting my boarding pass, I had to go through security again even though I'd just been in a secured area! Finally, boarding pass in hand, I could head for my gate - only to find yet another useless security check! The whole thing took exactly one hour while speed walking through the terminal, enduring 3 security checks during that time, 2 of which were unnecessary. At least, with the exception of one officer at the third and final security check, the personnel I encountered were helpful and efficient. The bottom line after two transits through Dubai - if your arriving flight parks at an aerobridge, the process isn't bad, taking perhaps 30 minutes, though you may have to walk a bit. But all bets are off if you get stuck at a remote stand. That risk alone will put me off from choosing to transit through Dubai again.

A shockingly designed, poorly serviced airport. I had the misfortune of experiencing this airport separately with young kids (1yr and 3yrs) and with an elderly less mobile person. The airport is about 3km long and 100m wide. Meaning it is overcrowded and you have to prepare for a half-marathon just to transfer and get your boarding passes, only to have to walk another 3km back to get to the next gate. Furthermore, there are no parents rooms (baby change rooms), very few trolleys which are simply impossible to find, very few restaurants or cafes to sit, rest and refresh at with even less tables and chairs. Certainly not an airport you can enjoy. Poor signage, unhelpful airport staff and few people actually speak English. I would certainly not recommend this airport.

Terminal 3. I have been here twice this month. There is nothing good about this airport terminal except for the look from outside. Immigration took 60-90 min both times. The immigration staff are the worst I have seen. They are rude and unhelpful. Departure hall was over crowded and was difficult to find a place to sit. For an airline like Emirates, this is a complete let down.

Extremely long queues at check-in, even worse at immigration. The staff are rude, unfriendly and poorly trained. I would not fly from Dubai International if I had the choice.

I was dreading my recent transit through DXB, but it was ok. My flight from LHR landed just before 11 pm, I thought this would be an awful time. It took 30 minutes from parking (thankfully at an aerobridge) until I got to my onward gate. Almost all that time was spent walking the vast distances of both concourses from one end to another, as my arriving flight was at the far end of concourse 1 and the onwards was at the opposite far end of concourse 2. The transfer itself was a breeze; not a single person in line ahead of me at security check, which took all of 45 seconds to get through. There was also plenty of seating space available throughout concourse 2, and no real issues with lack of available toilets or overcrowding in the shopping areas. You can buy pretty much anything you want from the myriad of duty free shops, but prices seemed rather high. I'll be going through again in about 6 weeks, and I'm hoping lightning strikes twice and I have an easy experience again!

90 minutes queue time on entry. Really slow with their new machines and no information or assistance available. Really bad experience in Terminal 3. Terminal 2 and FlyDubai is so much better than this modern monstrosity that looks like a metal slug and works at the same speed.

Terminal 2 of this airport has the worst conditions. I happened to get stuck in transit in this airport for few days. The condition is terrible: very cold, no place to nap, very busy, poor food, no place to charge phone, no clean bathrooms and worse than that, very rude and unhelpful immigration/airport staff. Terminal 3 of Dubai is very nice and luxurious but if you want to see the real face of Dubai stay in terminal 2 for just one day.

No problems passing through security while transferring. But then a small group of people accompanied by an Emirates ground staff member comes to the security, obviously in a rush and skips the queue. No explanation, no excuses. It took them 20 minutes, all the time we were standing there just being ignored. Dubai Airport is crowded at any given time of the day, but in the morning (6 am onwards) it gets really busy. There aren't enough toilets, but luckily the rare toilet you will find it kept spotless by the staff. Restaurants are overpriced, as at any airport. 6 euro's (8 US dollar) for a coffee and a donut?

Arrived Dubai on 1st April from London. Took 1hr 45 mins to get through immigration at 1am. Half the desks unmanned. Departure later in the week slightly less traumatic, only 25 mins. Tip - always aim for a desk with a female immigration officer, they work at 2 or 3 times the speed of the men.

This airport especially T3 lets Emirates down very badly. Emirates being a great airline to fly with it but DXB not a great airport to transit. Transiting at 5am on the way to Europe from Australia is an experience not to be repeated. As someone has mentioned before. Massive queues to go through security again, must of been 6 B777 flights arriving at the same time we arrived packed into a small area. Lack of seating not to mention waiting over an hour to clear immigration.

Arrived Terminal 2 at 2.00 am after 3 hours flight delay. When we entered, had to wait 1 hr for eye scan, then another 40 minutes for immigration. Terminal 2 is small to carry a large number of flights. On the way back, again have to face a long check-in line, although check-in was quite fast. Inside the departure lounge, there are limited number of restaurants but overall is a good experience.

The Dubai stopover to change plane was a nightmare. I had passed through a couple of weeks earlier at 5am and it was very busy. Every passenger has to pass through security even for transit. You can't imagine how busy it was at mid-day when I landed on my return. The arrival hall/security was jammed to the point there was no room left. There were no queues, just a huge mass of people pushing and shoving. The business lounge is no better - too small and too many people. Shower facilities are very limited. With a stopover of 1.5 hours it was very stressful. Total shambles.

Avoid DXB at all costs: DXB, especially Terminal 3, is an over-crowded shopping mall. Other than departure gates, Terminal 3 lacks everything that an airport terminal should have: (1) sufficient seating: you will be lucky to find a free seat, (2) sufficient toilets: expect long lines and filthy toilets, (3) sufficient restaurants: few far and between, (4) open space: Every open space is taken up by stores, and (5) peace and quiet. Even if you fly with Emirates, when you disembark you will probably end up taking a 20-minutes bus ride to the arrival area, while numerous jetbridges will be sitting free.

I have transited several times through this airport - its a nightmare. Minimal air-conditioning makes for an uncomfortable experience. The walkways through the airport are narrow and very crowded for the volume of people that pass through. The signage is poor. The onboard emirates service is good in my experience, this airport does not do them justice.

You can tell it's a first class airport with forward thinking when building, however there are so many flights that go into DXB that it's sometimes overwhelming how many people are there. Last time I went through DXB, I stayed overnight in a hotel, and the temporary visa experience was awful. Signage not clear whatsoever and immigration officers not too polite.

Enormous and chaotically busy. The Emirates Business Lounge was a disappointment. It's just a big shed with what appear to be thousands of people. Even in the Business Lounge there were queues for the toilets and showers during one transit early in the morning. There were very few tables and chairs for the volume of customers. Food in the Lounge was good; a huge variety and good service. As for the airport overall, I think the new one can't come fast enough as there are just too many people using it. It works OK but it is just overrun.

Had a stopover quite a number of times here on a recent trip. If the airplane is parked at a stand, it takes a large amount of time to get to the terminal, mainly due to the traffic due to other vehicles. Inside, airport is very crowded, toilets were conveniently placed. For passengers wanting to travel between T3 and T2 and vice versa, there is a shuttle bus. Make sure there is adequate time between your flights because the shuttle service only seemed to exist every half an hour or so. T1 is good, has a duty free store and some fast food outlets. Not enough power points, in fact none at all. The only power points are outside the toilets which are always taken by people wanting to recharge their phones. Free wifi available everywhere in the airport.

I flew on an Emirates ticket to Europe and back, stopping over in Dubai. The airport was very crowded, with narrow corridors walking to and from gates. All recreational chairs were taken, and there was a lack of chairs at gates in general. The so called Food Court consisted only of one Burger King and one Coffee Shop. Internet access was a problem. Most surprising was the lack of toilets and the fact that people actually had to queue up to get into a restroom.

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