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Dubai International Airport Passenger Reviews and Dubai Airport Customer opinions



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Dubai International Airport customer review :  2 January 2013 by A Seah    (UK)

Rating : 3/10

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Recommended

Stopped over at this airport twice en route from London to Singapore. Terminal 3 was very busy, on my return leg all the ladies toilets in the terminal had queues! On my London to Dubai leg, the plane stopped far away from the terminal and we had to take a 20 minute bus to the terminal. The queue to board the Dubai - Singapore Emirates flight was also very messy and chaotic. I would avoid this airport in future.



Dubai International Airport customer review :  2 January 2013 by John Chai    (Singapore)

Rating : 4/10

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Recommended

SIN-CMB-DXB-ZRH, CDG-DXB-CMB-SIN. Experiencing Dubai Airport for the first time was horrible. The main sticking point was long queues at immigration. The officers were doing their duty so slowly that all counters had many people queuing. Some counters were not open. Terrible! Terminal was average but toilets were not up to standard, very poor compared to Changi Airport. Never again!



Dubai International Airport customer review :  2 January 2013 by K Stone    (Australia)

Rating : 2/10

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Recommended

After getting off a 14-hour flight, myself and the boyfriend got stuck in the passport control queue for an hour and a half. We noticed that half the desks were unmanned, and the attendants that were working took their time, having 5-minute conversations with each passenger. The service was terrible - our attendant decided he didn't like a couple of guys in the queue and kept them waiting while he let others behind them through, with no explanation. It took so long for us to get through that when we finally got to the baggage carousel, it had stopped and our bags had been taken off. It was an exhausting experience after a long flight, the least they could do is staff their desks.



Dubai International Airport customer review :  28 December 2012 by Karl Stumke    (Kuwait)

Rating : 8/10

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Recommended

This airport is huge and bustling. Thank goodness and at long last they seem to have purchased baby strollers so these are actually available now. Avoid buying gold at the duty free its a rip off and u are paying at least 10% over spot. I guess they just try and trap the captive client base they have.



Dubai International Airport customer review :  28 December 2012 by C Hazel    (Qatar)

Rating : 1/10

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Recommended

DOH-DXB: Arrived at a gate far away at terminal 1. Once in the hall the usual (regular traveller) chaos of Dubai ensued, queues building up then lanes opened up with a mad dash of desperate travellers looking to beat the rush. Unfriendly immigration staff spending as much time talking to each other as actually serving travellers. The only sure way of beating the rush is to book the Marhaba meet and great service, I'm suspicious they make immigration so bad that you are forced to use the Marhaba service!. A lovely 65 minutes in the queue then off to find the bags as they had been taken off the belt as normal.



Dubai International Airport customer review :  3 December 2012 by Michael Gruber    (Germany)

Rating : 1/10

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Recommended

MRU-DXB-MUC with stopover in Dubai. Arrival in the early morning (5.40am), short way to immigration counters. Only half of counters were open, each queue of about 20 people. Waiting time 65 minutes! Officers unfriendly and without any kind of motivation. Poor English knowledge. Baggage claim has already finished, suitcases were left next to the belt. Quick exit to taxis, which are easily accessible and enough in numbers. Check-In (online), so baggage-drop was quick. Efficient security checks but again terrible conditions at the immigration. No problems to spend your waiting time at the shops and cafes.



Dubai International Airport customer review :  3 December 2012 by Michael Gruber    (Germany)

Rating : 5/10

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Recommended

MUC-DXB-MRU. Transfer from the plane with busses to crowded Terminal 3. 3 hours connecting time in DXB at not a problem with shops and restaurants, but too many people. Toilets clean but queues everywhere. Departure from B38 - a terrible small, dirty and old part between B and C gates. Again transfer with busses to the plane.



Dubai International Airport customer review :  16 November 2012 by N Hulm    (UK)

Rating : 0/10

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Recommended

Flew into DXB on 06/11/12. Getting off the plane was fine and had a bit of a walk to Immigration. Then it was a nightmare from then on in. The queues for immigration where horrendous and the whole area was full to the brim. We think nearly every desk was open but you could not see it was that far back, every now and then a new line would form and a scramble ensued. We decided to stick with our original line. They took between 3-10 minutes to process 1 passenger. 3 hours later we got through! With no apology or anything, we would avoid this airport in future. It is quite appalling and they need to sort this out. The knock on effect is that your bags have been taken off the carousel and stored, so more time added. Avoid DXB at all costs, fly somewhere else until they sort it out!



Dubai International Airport customer review :  16 November 2012 by Ross Clark    (UK)

Rating : 7/10

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Recommended

GLA-DXB-SYD return (with EK). Have used this airport in the past, and have concluded that as long as your aircraft does not end up at a remote stand, the airport works fine. Incoming, the transfer arrangements in Concourse 2 were OK - not sure that yet another security screen is needed. Outgoing, some stellar service from the EK airport staff allowed a group of transit passengers to get off a late-running flight from Sydney at one end of Concourse 2, and onto an outgoing service to GLA - at the other end of Concourse 1 - within 45 minutes; and have our luggage make it as well. Am prepared to go through DXB again, as it can work well if they try.



Dubai International Airport customer review :  15 November 2012 by G Robertson    (UK)

Rating : 5/10

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Recommended

Although it is a very modern impressive airport, each time I use Dubai airport I get the feeling that the security level though the hand luggage and body scanners is a bit shambolic. A few days ago on leaving Dubai I forgot that I had a 500ml bottle of water, clearly on show in a mesh pocket on my back pack type bag, this was not picked out either in the scanner or by the security staff. If the 100ml limit of liquids is very much a safety limit this should be a worry.



Dubai International Airport customer review :  14 November 2012 by A Sargeant    (UK)

Rating : 1/10

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Recommended

Arrival - fine, bit of a long taxi and long walk from ramp to get to terminal building, Passport Control busy even at 5am but moved quite quickly, staff reasonable helpful, no real problem. Depart - Terminal 1 was dirty, over crowded, full of rude people, full and full of shops (can't remember seeing any food spaces) taking up all space, toilets not nice, check in ok but pre security / normal security rowdy chaotic experience. Long queues through passport area to be stamped out of country. Would not recommend as awful experience, LHR terminal 3 is better! Future flight to Australia being planned now through Asia rather than Dubai to avoid the airport.



Dubai International Airport customer review :  12 November 2012 by Bonita Lawrence    (Oman)

Rating : 0/10

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Recommended

We arrived for the weekend and spent as long trying to get through the immigration process as we had on our flight. The staff were inadequate in numbers, badly trained and rude. Our return experience was much the same, thank goodness we arrived early. We spent an hour getting through the process. We experienced an extremely rude and unhelpful policeman/security person. An immigration lady who was unable to smile, greet, and could only grunt! The airport is one long bottle neck with not enough facilities. Our experience has left us in no doubt that next time we shall travel by car. All the staff need retraining. What a truly dismal experience. Rating 0/10!



Dubai International Airport customer review :  26 October 2012 by David Smith    (Ireland)

Rating : 1/10

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Recommended

The other comments are exactly right - was expecting a modern, clean world-class airport, instead arrived at 2am into an overcrowded, chaotic and grubby 3km-long shopping centre.



Dubai International Airport customer review :  18 October 2012 by P Tanner    (UK)

Rating : 2/10

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Recommended

Grim experience transiting in both directions between Gatwick and Male with bus transfers to the terminal, one in the middle of the night and one in baking heat early afternoon. Have deemed this "queuing time". Terminal horribly crowded outbound but only about a quarter as many people on return journey, so hard to see that both times this could be down to too many planes competing for the piers. Have done the same journey smoothly twice previously, but would avoid Dubai in future and have ruled out transit there for a planned trip to Australia.



Dubai International Airport customer review :  17 October 2012 by J Denbakker    (South Africa)

Rating : 7/10

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Recommended

Had an hour transit on our way to Barcelona. We were also bussed to the building from a long way off. We just made our connecting flight. I agree that the airport is hectic. On our return flight we had a 3 hour layover. Having flown business class, we fortunately did not experience the lack of seating and facilities that seems to be a problem; although the business class lounge is also very busy - we noticed that the food stations' quality and selection has deteriorated since last year. Even though we left the business class lounge well before time to get to our gate, fighting our way against the streaming tide of shoppers to get to our gate. As a family of four, it took concentration to stay together; we just held onto each others' belts and let my husband lead the way! However, we still only arrived as they were doing 'last call'. I really needed that glass of champagne, I tell you - 9 in the morning or not! We find Doha airport far better, but Emirates flights were more suitable to us this time.



Dubai International Airport customer review :  13 October 2012 by N Sutherland    (UK)

Rating : 3/10

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Recommended

Dreadful Transit on Emirates. Remote parking and bussing to and from remote stands (10 mins to deplane and 20 mins each way on both Arrival and Departure flights) turned my 2 hour comfortable connection into a mad scrabble to get through the dreadful transit security (15 mins) and the full length of the terminal (10mins) to my connecting flight, which if you're not at the gate 35 mins before departure you will not be allowed to board - crazy. Emirates have simply too many flights in and out of DXB which despite Terminal 3 being only 2 or 3 years old is now well over capacity.



Dubai International Airport customer review :  11 October 2012 by N Sutherland    (UK)

Rating : 3/10

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Recommended

Not impressed with the increasing amount of bussing going on in DXB, predominantly with Emirates flights - 10 mins taxi-ing to get to some remote stand, 10-15 mins to deplane, a further 20 mins in a freezing bus and another 15 mins to get through transit security. So that's the thick end of an hour just to get into the Departures Concourse, where Emirates expect you to turn up at the gate 35 minutes before departure time and do another 20 minute bus ride back to where you came from. You can just about make a 2 hour transit connection - IF the flight's on time, and IF you don't need to go a toilet in the Terminal. Any shorter, forget it. The reason for all this? Well it's because DXB has more flight slots than they have gates to service them. And who ends up with all the bussing nonsense? Well Emirates, the home carrier of course, because if they bussed Cathay Pacific passengers, then Cathay Pacific probably wouldn't bother flying to DXB next year. Main Tip - if you have an Emirates connection through DXB, make sure it's longer than 2 hours and go to the toilet before landing.



Dubai International Airport customer review :  10 October 2012 by R Bayliss    (Australia)

Rating : 1/10

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Recommended

Transited twice through DXB to/from Europe flying Emirates. DXB is a massive let down. I was expecting a shiny, new, spacious airport, only to be confronted by an overcrowded Westfield with some planes attached. The worst part of it is that I will probably fly through here again due to the excellent connection provided from Aus to Europe, but not happily.



Dubai International Airport customer review :  10 October 2012 by Patrick Jones    (UK)

Rating : 2/10

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Recommended

This airport is geared towards the business / first class traveller with limited concession made for transit passengers on economy. Long queues for toilets, limited cafes, not enough seating & sporadic signage. With the long & narrow layout making it busier than Oxford St (London) time spent here makes for an unpleasant break from the overall Emirates journey.



Dubai International Airport customer review :  29 September 2012 by P Diamond    (UK)

Rating : 1/10

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Recommended

First time we have used Dubai for many years as a stopover between UK and Australia and it really has become an unpleasant terminal. Overcrowded, no seating and 15 min wait to use very unhygienic toilets. We were on the transfer bus for 25 mins on departure with most people standing. No seating available in the cafes. The terminal is greatly over subscribed and will certainly stop us using Emirates again on this route.



Dubai International Airport customer review :  26 September 2012 by Eduardo Alonso    (Spain)

Rating : 1/10

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Recommended

The passenger terminal is insanely overcrowded but the airfield is even worst. After landing from Madrid we spent one hour taxing around the field because there were no ramps available. It's a shame because it offers very good connections between Europe, Australia and far east.



Dubai International Airport customer review :  20 September 2012 by J Kanka    (USA)

Rating : 1/10

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Recommended

I travelled to DXB in Aug-Sep of 2012 and had a very bad experience. I travelled from JFK-DXB for 13 hrs and had to wait at Dubai Immigration lines for another 2 hours. What are those officers thinking. Then comes the over crowded airport - had to wait more than 15 minutes just to use the toilet. Too much shopping. Next time I will travel through Europe.



Dubai International Airport customer review :  17 September 2012 by P Khlaikhum    (Thailand)

Rating : 1/10

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Recommended

One of the worst airports I've ever visited. I was exhausted by the time I arrived here at one in the morning after a decidedly uncomfortable flight and was therefore looking forward to what I had thought would be a swanky modern airport befitting a gulf state famous for the emphasis it places on customer service. I was obviously wrong. With its endless rows of Duty Free shops, the airport functions more like a shopping mall than a travel terminal, and lacks the sort of facilities other less wealthy places have. Sweated like a pig wandering around trying to find a restaurant or café that wasn't besieged by swarms of equally thirsty passengers. Not only were the crowds nigh impossible to navigate through, but throughout my entire four- hour long ordeal here I never managed to find a seat; like many others I was instead forced to squat it out on the floor some distance away from my gate. The inexcusable lack of toilets is further compounded by their filthiness - although there were attendants inside the three which I visited, none had any opportunity to actually clean the place due to the queues. As much as I like flying Emirates, I'd rather spend my money on Qatar, who does transcontinental stopovers at Doha, an indisputably nicer place.



Dubai International Airport customer review :  17 September 2012 by D Callegari    (Australia)

Rating : 1/10

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Recommended

Arrived 2am from Australia to be faced with thousands of people in the arrivals hall! Took two hours to get to the immigration control desk to be greeted by the official who's only word was "hotel"? A disgraceful way to treat visitors to the country. The unprofessional conduct of the staff manning the desks had to be seen to be believed as they showed total disinterest with the job at hand and spent most of their time shaking hands and greeting or saying goodbye to fellow workers arriving at or leaving the desks. As a result of the 2hour delay our arranged transfer to the hotel via private vehicle thought we had not arrived and left the airport without us. Finally got to the hotel via taxi at 5.30 am! While I was impressed with the service and standard of food on Emirates, the airport experience means I would not fly via Dubai on my next trip. Lift your game DBX or more of us will decide to go via Singapore or other airports where they treat you like a real person.



Dubai International Airport customer review :  11 September 2012 by Anwar Malon    (UAE)

Rating : 1/10

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Recommended

I am an expatriate resident of UAE and been using DXB International Airport as the gateway to my travels. It is very good to know that the airport has the modern technologies, biggest duty free, and one of the largest airports in the world. Recently, I travelled to Istanbul, Turkey via KU and departed and arrived in terminal 1. Unfortunately, I am so appalled by the Immigration officers of DXB. Regardless of your nationality or visa status in UAE they will treat you with rudeness, impoliteness and arrogance. I highly suggest their quality assurance department to educate and give extensive training to these officers. It is so sad to know that UAE is highly depending on tourism and foreign workers and yet they cannot treat us with respect.



Dubai International Airport customer review :  11 September 2012 by Kay Watsonia    (New Zealand)

Rating : 5/10

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Recommended

Overcrowding of basic facilities has become a real problem. The last 10 years I've transited or stayed in Dubai over 60 times and the conditions have rapidly deteriorated to the point where I am only using it on my next visit to use the last of my air points. I'd rather face Heathrow and LA now than Dubai. Get rid of some of the shops and put in more of what travellers need - toilet facilities and travelators as the distance from 3 to 1 is horrendous unless young and fit. While we understand the need for security and accept that - at least make it practical and pleasant - and as for everyone having to remove shoes before going through a scanner - buy some decent scanners and check those that come up with a problem - not everyone. I'm sadly disappointed at how bad it has become.



Dubai International Airport customer review :  11 September 2012 by Roy Mcintosh    (UK)

Rating : 1/10

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Recommended

One of the best airports in the world totally let down by the incompetent system at immigration. 2 hours in line and still only half way. Pathetic.



Dubai International Airport customer review :  8 September 2012 by Ravi Mene    (UK)

Rating : 4/10

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Recommended

This airport is seriously overcrowded. There are long queues for security checks when transiting, once through, it is like walking an obstacle course due to sheer number of people in the airport. The ventilation is inadequate making it feel warm most of the time. The furthest gates are 30 minutes walk and there are too many shops to tempt the weary passenger? The number of wash rooms are inadequate resulting in queues for everything!



Dubai International Airport customer review :  4 September 2012 by Dave Houlihan    (Saudi Arabia)

Rating : 1/10

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Recommended

In short been through Dubai airport 6 times in 4 months and the queues for immigration are ridiculous. If you are a gcc national you get through in ten minutes as for the rest of the world well can wait up to an hour or more to be met by a sour faced officer. Serious training needed here and this from a country that relies so heavily on tourism.



Dubai International Airport customer review :  4 September 2012 by Dennis O'Brien    (China)

Rating : 3/10

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Recommended

Can only agree with everything said here. I found the airport overcrowded and with little area to get out of everyone's way when you have a long transit time and want to rest: seating is along the walkways and bigger spaces are filled with fast food outlets. Even the gate areas are too small once waiting for boarding. There are insufficient toilet facilities and they are clearly overworked, with several urinals and nearly all washbasins out of service in the one I tried. Enormous queues for security check in transit - which is perhaps lucky because signage is very poor and the crowd is about the only way to tell that something, probably important, is going on here. I could go on - it is very difficult to think of anything good to say about this airport.



Dubai International Airport customer review :  31 August 2012 by M Maleque    (Bangladesh)

Rating : 8/10

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Recommended

I was at the Dubai Airport twice last year on my way to and from London while flying Emirates. Both times I had long transits. On landing, I had to face quite a long queue but I didn't have to wait too long to get through. There are lot of shops and restaurants to choose from and overall its quite clean. But the airport is quite crowded and at one time I even had to queue for a long time outside the washroom. Its probably not the ideal airport to take a few hours of rest after a long flight. And the airport Wi-Fi is really poor, so using the Internet was difficult.



Dubai International Airport customer review :  20 August 2012 by N Winchmore    (Australia)

Rating : 3/10

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Recommended

When you read some review sites and find negative comments you assume it is due to the reviewer having had bad luck and that it is possibly not that bad. However, the reviews here are almost the opposite - most reviews are correct and in fact some almost optimistic. I have been to Dubai airport twice in the last six months and on both occasions, Emirates parks 15 minutes away from the terminal and they pack you into a bus and drive you to the terminal. Signage isn't too bad - but why all the security checks? Anyway, as described you keep going up and down escalators and finally enter a terribly overcrowded terminal concourse which even at 2am is absolutely packed with passengers. Very difficult to find a seat. There was a queue to use the toilets - but they are clean. How could Emirates expand their flights so much without thinking of airport facilities? It was therefore quite a relief to arrive in Changi Airport Singapore as the next stop. It is such a shame you can't avoid this airport if flying Emirates, as Emirates is actually a very good airline.



Dubai International Airport customer review :  6 August 2012 by S Srinivasan    (USA)

Rating : 2/10

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Recommended

I had a decent transit experience at T3 the first time through here 7 weeks ago. My flight from HYD had the misfortune of being parked at a remote stand, which meant wasting 20 minutes on a bus back to the terminal. Once in the transit area, no signage regarding what to do if transferring to an airline other than Emirates. Security check was fast. Then came the bizarre process of going down a set of escalators, walking 50 feet, then up another escalators to the floor we were just on, this time a little further down the hall. Then came the hike from the far end of Concourse 2 to the transfer desk for BA at the other end of Concourse 1. What's maddening is that the transfer desks are outside security by just a few feet (amazingly, to reach them, you are told to go the wrong way through the metal detectors), so after getting my boarding pass, I had to go through security again even though I'd just been in a secured area! Finally, boarding pass in hand, I could head for my gate - only to find yet another useless security check! The whole thing took exactly one hour while speed walking through the terminal, enduring 3 security checks during that time, 2 of which were unnecessary. At least, with the exception of one officer at the third and final security check, the personnel I encountered were helpful and efficient. The bottom line after two transits through Dubai - if your arriving flight parks at an aerobridge, the process isn't bad, taking perhaps 30 minutes, though you may have to walk a bit. But all bets are off if you get stuck at a remote stand. That risk alone will put me off from choosing to transit through Dubai again.



Dubai International Airport customer review :  9 July 2012 by F Damjanovski    (Australia)

Rating : 1/10

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Recommended

A shockingly designed, poorly serviced airport. I had the misfortune of experiencing this airport separately with young kids (1yr and 3yrs) and with an elderly less mobile person. The airport is about 3km long and 100m wide. Meaning it is overcrowded and you have to prepare for a half-marathon just to transfer and get your boarding passes, only to have to walk another 3km back to get to the next gate. Furthermore, there are no parents rooms (baby change rooms), very few trolleys which are simply impossible to find, very few restaurants or cafes to sit, rest and refresh at with even less tables and chairs. Certainly not an airport you can enjoy. Poor signage, unhelpful airport staff and few people actually speak English. I would certainly not recommend this airport.



Dubai International Airport customer review :  25 June 2012 by RK Venky    (Singapore)

Rating : 1/10

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Recommended

Terminal 3. I have been here twice this month. There is nothing good about this airport terminal except for the look from outside. Immigration took 60-90 min both times. The immigration staff are the worst I have seen. They are rude and unhelpful. Departure hall was over crowded and was difficult to find a place to sit. For an airline like Emirates, this is a complete let down.



Dubai International Airport customer review :  5 June 2012 by K Petrakakos    (UAE)

Rating : 1/10

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Recommended

Extremely long queues at check-in, even worse at immigration. The staff are rude, unfriendly and poorly trained. I would not fly from Dubai International if I had the choice.



Dubai International Airport customer review :  22 May 2012 by S Srinivasan    (USA)

Rating : 7/10

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Recommended

I was dreading my recent transit through DXB, but it was ok. My flight from LHR landed just before 11 pm, I thought this would be an awful time. It took 30 minutes from parking (thankfully at an aerobridge) until I got to my onward gate. Almost all that time was spent walking the vast distances of both concourses from one end to another, as my arriving flight was at the far end of concourse 1 and the onwards was at the opposite far end of concourse 2. The transfer itself was a breeze; not a single person in line ahead of me at security check, which took all of 45 seconds to get through. There was also plenty of seating space available throughout concourse 2, and no real issues with lack of available toilets or overcrowding in the shopping areas. You can buy pretty much anything you want from the myriad of duty free shops, but prices seemed rather high. I'll be going through again in about 6 weeks, and I'm hoping lightning strikes twice and I have an easy experience again!



Dubai International Airport customer review :  28 April 2012 by John Todd    (Qatar)

Rating : 1/10

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Recommended

90 minutes queue time on entry. Really slow with their new machines and no information or assistance available. Really bad experience in Terminal 3. Terminal 2 and FlyDubai is so much better than this modern monstrosity that looks like a metal slug and works at the same speed.



Dubai International Airport customer review :  24 April 2012 by Maryam Alavi    (Canada)

Rating : 1/10

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Recommended

Terminal 2 of this airport has the worst conditions. I happened to get stuck in transit in this airport for few days. The condition is terrible: very cold, no place to nap, very busy, poor food, no place to charge phone, no clean bathrooms and worse than that, very rude and unhelpful immigration/airport staff. Terminal 3 of Dubai is very nice and luxurious but if you want to see the real face of Dubai stay in terminal 2 for just one day.



Dubai International Airport customer review :  21 April 2012 by Dennis Feenstra    (Netherlands)

Rating : 8/10

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Recommended

No problems passing through security while transferring. But then a small group of people accompanied by an Emirates ground staff member comes to the security, obviously in a rush and skips the queue. No explanation, no excuses. It took them 20 minutes, all the time we were standing there just being ignored. Dubai Airport is crowded at any given time of the day, but in the morning (6 am onwards) it gets really busy. There aren't enough toilets, but luckily the rare toilet you will find it kept spotless by the staff. Restaurants are overpriced, as at any airport. 6 euro's (8 US dollar) for a coffee and a donut?



Dubai International Airport customer review :  15 April 2012 by S Smith    (UK)

Rating : 3/10

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Recommended

Arrived Dubai on 1st April from London. Took 1hr 45 mins to get through immigration at 1am. Half the desks unmanned. Departure later in the week slightly less traumatic, only 25 mins. Tip - always aim for a desk with a female immigration officer, they work at 2 or 3 times the speed of the men.



Dubai International Airport customer review :  12 April 2012 by D Martin    (Australia)

Rating : 2/10

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Recommended

This airport especially T3 lets Emirates down very badly. Emirates being a great airline to fly with it but DXB not a great airport to transit. Transiting at 5am on the way to Europe from Australia is an experience not to be repeated. As someone has mentioned before. Massive queues to go through security again, must of been 6 B777 flights arriving at the same time we arrived packed into a small area. Lack of seating not to mention waiting over an hour to clear immigration.



Dubai International Airport customer review :  11 April 2012 by Ahmad Hussain    (Saudi Arabia)

Rating : 7/10

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Recommended

Arrived Terminal 2 at 2.00 am after 3 hours flight delay. When we entered, had to wait 1 hr for eye scan, then another 40 minutes for immigration. Terminal 2 is small to carry a large number of flights. On the way back, again have to face a long check-in line, although check-in was quite fast. Inside the departure lounge, there are limited number of restaurants but overall is a good experience.



Dubai International Airport customer review :  11 April 2012 by B Lee-Chan    (UK)

Rating : 1/10

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Recommended

The Dubai stopover to change plane was a nightmare. I had passed through a couple of weeks earlier at 5am and it was very busy. Every passenger has to pass through security even for transit. You can't imagine how busy it was at mid-day when I landed on my return. The arrival hall/security was jammed to the point there was no room left. There were no queues, just a huge mass of people pushing and shoving. The business lounge is no better - too small and too many people. Shower facilities are very limited. With a stopover of 1.5 hours it was very stressful. Total shambles.



Dubai International Airport customer review :  16 March 2012 by P Rainfield    (UK)

Rating : 1/10

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Recommended

Avoid DXB at all costs: DXB, especially Terminal 3, is an over-crowded shopping mall. Other than departure gates, Terminal 3 lacks everything that an airport terminal should have: (1) sufficient seating: you will be lucky to find a free seat, (2) sufficient toilets: expect long lines and filthy toilets, (3) sufficient restaurants: few far and between, (4) open space: Every open space is taken up by stores, and (5) peace and quiet. Even if you fly with Emirates, when you disembark you will probably end up taking a 20-minutes bus ride to the arrival area, while numerous jetbridges will be sitting free.



Dubai International Airport customer review :  16 March 2012 by Paul Buxton    (UK)

Rating : 4/10

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Recommended

I have transited several times through this airport - its a nightmare. Minimal air-conditioning makes for an uncomfortable experience. The walkways through the airport are narrow and very crowded for the volume of people that pass through. The signage is poor. The onboard emirates service is good in my experience, this airport does not do them justice.



Dubai International Airport customer review :  13 March 2012 by Chris Eckett    (Malta)

Rating : 8/10

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Facilities

Recommended

You can tell it's a first class airport with forward thinking when building, however there are so many flights that go into DXB that it's sometimes overwhelming how many people are there. Last time I went through DXB, I stayed overnight in a hotel, and the temporary visa experience was awful. Signage not clear whatsoever and immigration officers not too polite.



Dubai International Airport customer review :  10 March 2012 by David Pockett    (Australia)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Enormous and chaotically busy. The Emirates Business Lounge was a disappointment. It's just a big shed with what appear to be thousands of people. Even in the Business Lounge there were queues for the toilets and showers during one transit early in the morning. There were very few tables and chairs for the volume of customers. Food in the Lounge was good; a huge variety and good service. As for the airport overall, I think the new one can't come fast enough as there are just too many people using it. It works OK but it is just overrun.



Dubai International Airport customer review :  5 March 2012 by Vipul Reddy    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Had a stopover quite a number of times here on a recent trip. If the airplane is parked at a stand, it takes a large amount of time to get to the terminal, mainly due to the traffic due to other vehicles. Inside, airport is very crowded, toilets were conveniently placed. For passengers wanting to travel between T3 and T2 and vice versa, there is a shuttle bus. Make sure there is adequate time between your flights because the shuttle service only seemed to exist every half an hour or so. T1 is good, has a duty free store and some fast food outlets. Not enough power points, in fact none at all. The only power points are outside the toilets which are always taken by people wanting to recharge their phones. Free wifi available everywhere in the airport.



Dubai International Airport customer review :  29 February 2012 by Anya Lata    (Australia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I flew on an Emirates ticket to Europe and back, stopping over in Dubai. The airport was very crowded, with narrow corridors walking to and from gates. All recreational chairs were taken, and there was a lack of chairs at gates in general. The so called Food Court consisted only of one Burger King and one Coffee Shop. Internet access was a problem. Most surprising was the lack of toilets and the fact that people actually had to queue up to get into a restroom.





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