DUSSELDORF AIRPORT review : 13 May 2008 : by Ruud Andriessen
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Customer Rating : 4/5 |  |
Good airport that does it's utmost to service it's customers. I've been there from way before the
fire and after the fire when they had beerhall tents to handle passengers and luggage. They have
been less fanatical in introducing more airport security after 9-11. The hotels at the airport are
reasonable and clean. The only problems are their waiting area for cars picking up passengers which
is too small. The train connection looks great but services could be more frequent. And finally
people should not mix up lousy Dusseldorf regional in Weeze with the quality that Dusseldorf
International has to offer.
DUSSELDORF AIRPORT review : 5 May 2008 : by Richard Dalgleish
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Customer Rating : 2/5 |  |
I can only agree with the 2 previous comment. I arrived at security with my liquids in a non
Dusseldorf airport standard plastic bag. I was told to buy one from the machine for €1. I did not
have a euro but was allowed to take one item though without a bag but lost the other two items.
Beware Dusseldorf standard plastic bags are mandatory though it appears they do not use the proceeds
of selling them to the benefit of the airport in general. Also I have never come across this at any
other airport in Europe.
DUSSELDORF AIRPORT review : 30 April 2008 : by D Kearney
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Customer Rating : 3/5 |  |
Previous commentators are correct about the attitude of the security staff at DUS. I had a pot of
jam confiscated as it was over 100ml, despite this not being a problem at security in Hamburg two
hours earlier. Airside facilities in the non-alliance pier were spartan, and the entire place looked
as if it had not been uprgraded since the early 70s. The Lufthansa pier is slightly nicer.
DUSSELDORF AIRPORT review : 29 April 2008 : by R Weber
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Customer Rating : 2/5 | |
This is the worst large German airport. I've been to Düsseldorf 3 times this year and it's always
been a disgusting experience. While the same hand luggage (purse and laptop + 'security plastic bag'
was never a problem in ORD, LHR, FRA, JFK or MUC, in DUS these guys at security take their job too
serious. If it's not the size of the laptop they complain and you have to check it in, because the
guy says this kind of laptops are not allowed on board (great, if your laptop case is the only
luggage you are carrying and you know it will arrive completely destroyed and strange because why is
the same laptop allowed in LHR or MUC but not in DUS?) then it is your deodorant, your perfume or
just the little hole in the plastic bag. They always find something to make you throw away part of
your luxury cosmetics or just to annoy you. Today I boarded a flight to Munich, leaving behind my
deodorant and my shampoo, because the security lady said they are not allowed onboard. We started
boarding at gate B80, and had to go down 2 floors without an elevator or escalator. Then we went on
a bus, that stopped 100 meters later and we had to go up 2 floors - again without elevator or
escalator and then down 1 floor again to get to the finger to the airplane. I asked what was the
reason for this stupid transfer, and the answer was, that there were passengers arriving from Non-EU
countries, that where not allowed to access the terminal directly, since this was a European law. I
wondered why international flights from the US or Asia can access the terminals directly in FRA, LHR
and MUC but not in DUS. I definitely hate Düsseldorf Airport. They want to be a big international
airport, but are still a peasant airport. Even Frankfurt, which is certainly far from being a nice
airport is better than DUS. The only positive thing about DUS is that you still can smoke. I
certainly will avoid DUS airport as far as possible.
Dusseldorf Airport review by E Morris
11 April 2008 Customer Rating : 
It is a while since I used Dusseldorf airport but it struck me as a well planned and efficient
airport with a good balance between retail and transport needs. The public transport links are
excellent and good value for money.
Dusseldorf Airport review by Neil Oakshott
9 May 2007 Customer Rating : 
A lovely little airport, which I happen to use frequently during visits
to an attorney. I have nothing bad to say about the place as it is
always clean, staff are friendly and efficient and I have never
experienced a single flight delay out of the place. If only the same
could be said for Frankfurt.
Dusseldorf Airport review by Matthew Kenneyr
19 January 2007 Customer Rating : n/a
Had the pleasure of passing through DUS on SWISS and I must say that it is a fine airport. Nice
shopping arcades, but be advised to do your shopping before you proceed to your gate, as there is
nothing past passport control.
Dusseldorf Airport review by Kurt Mueller
2 October 2006
An odd mix of modern architecture and third-world facilities. Impressive
general layout, car parks close to terminal buildings. However, whilst
this is supposedly a non-smoking facility with designated smokers'
zones, the latter are simply dozens of areas identified by a "smoking
zone" sign and no physical segregation. The result is cigarette smoke
all over the place. Also, there is no post office in the entire airport
- must be a world first. Finally, despite all the wonderful engineering,
the arrival procedure for our EK flight was decidedly third-world style.
Having docked at one of the air bridges, passengers - instead of
entering the terminal via the air bridge - were forced to walk down onto
the tarmac, get onto a bus and literally drive around the corner to
immigration. Ridiculous.
Dusseldorf Airport review by Vince Danz
16 September 2006
A very nice airport. Enjoy it everytime. Excellent viewing decks. Only
drawback - the Skytrain between the rail station and the terminal still
out of service. There is a shuttle bus but it's combersome and the
drivers don't really seem to care much about getting pax to the terminal
in a hurry. Looking forward to the day the Skytrain finally operates.
Dusseldorf Airport review by Markus Schult
13 September 2006
Düsseldorf International Airport (DUS) is a very nice, new and modern
airport from an architectural point of view. This airport has a single
passenger-terminal, which in itself is divided in three concourses - A,
B and C. The terminal features a very nice shopping-street named
"Airport Arcades", which is situated directly beyond the Check-In-Desk
on the Departures Level and therefore the "Airport Arcades" are open for
everyone. The only setback here is that the Shop Quantity are smaller
than on such airports like LHR, ZRH or CDG. But the Prices here are
fairly OK. Food and Drinks are relatively expensive. The passenger signs
within the terminal is sometimes very confusing and irritating.
Dusseldorf Airport review by Carsten Hesse
3 January 2006
Very impressive airport froman architectural standpoint. It also benefits from efficient layout and
recently added new shops which used to be a major reason for complaint in the past. Excellent
railway links with frequent high speed services and monorail link to terminal. Recently introduced
LTU service to JFK at excellent value when booked reasonably in advance. New Delta service to
Atlanta to be introduced in April. Great future for expansion ahead! A great example of a new modern airport!
Dusseldorf Airport review by John Doe
23 November 2005
One of the most efficient airports in Germany. Everything is clean and
functional. It looks large but in fact it isn't thanks to the
steel/glass design. There's one enormous departure hall with about 200
counters side by side but it doesn't take more than 5 minutes from one
end to the other. Signs to the main exit could be bigger though. At
least Lufthansa check-in is quick and trouble-free, security
surprisingly moderate and rather unmotivated. Departure lounges don't
offer much to waste time - could use some more food outlets and shopping
facilities in general. Connectivity to the city and surrounding areas is
organized via public transport to/from the terminal (S-Bahn). At least
until Main station it works efficiently and regularly - from there on
mileage may vary.
Dusseldorf Airport review by Padraic Rowan
8 November 2005
A wonderful airport! Travelled DUB - DUS and the difference between the
two airports are SO clear! Dusseldorf is so quiet with lots of space and
clean, modern facilities.
Dusseldorf Airport review by Ilias Tsiphlidis
16
September 2005
I have to say that it is one of the best airports - clean, modern, fast
and compact albeit with enough shopping and food facilities.
Parking is easy and fast, close to the terminals. Security and passport
control are fast and after its renovation which was prompted by a fire
incident a few years back it is reported to be one of the safest.
Dusseldorf Airport review by Andre Moreitz
29
June 2005
I have travelled through Duesseldorf airport twice every year for the last 4 years and I think it is
the safest, most spacious, intelligently designed airport in Germany. Frankfurt is so big, you need to
plan for a 'day trip' to get from one terminal to the other, Berlin is a mini-version of an airport,
Munich is not much better. The observation deck and train connections as well as the Skytrain are the
best anywhere in the world.
Dusseldorf Airport review by Hyungmin Kim
8
June 2005
One of the most impressive airports for me. Extremely large windows, it has. It gives me a very
fine view. Everywhere I can find clean chairs, windows and toilets. Kind of check-in counter, fast
and efficient security check. Very nice.
Dusseldorf Airport review by Remco Timmermans
11
January 2005
I live right in between Amsterdam (AMS) and Dusseldorf (DUS) airports, being able to choose the best
of these two for each flight. Over the last two years I developed a clear preference for DUS,
finding it one of the best airports in Europe. I now use it about a dozen times a year. Unlike other
posters I always find customs and security clearance a breeze, with friendly staff. And because of
its relative small size (compared to AMS anyway), distances, parking, flight delays and luggage wait
times are among the best in the world. No big shopping mall, but just enough shops and restaurants
to pass some time. I agree with some posters that the fact that shops are before customs and
security takes some getting used to. Once cleared, there is hardly anything. Some of the
disadvantages -- and the reason to go to AMS sometimes -- is the lack of long-haul connections. The
all-business LH DUS-EWR/ORD flights are great, but not many more intercontinental flights are
offered. DUS-EWR (on CO?) would be a great addition, as would a DUS-SIN or BKK connection.
Dusseldorf Airport review by Juan Ruiz
19 August 2004
I find DUS is one of the nicest airports in Europe but really really slow when it comes to go
through security. And then the lack of shops after security is also quite shocking as if your flight
is delayed you are just bored there.
Dusseldorf Airport review by David Flynn
23 April 2004
I find Dusseldorf quite a good airport, but it is lacking in some respects. I find security is slow:
as is access to the airside area. Shops and restaurants are simply terrible once you get through to
the boarding areas. Check in was swift though: it's very clean and there is plenty of space.
Dusseldorf Airport review by F Prinz
6 January 2004
I've flown out of DUS twice this year and I found it really exhausting and a horrible experience. Security personnel incompetent,
talking about
the latest football results. After the return flight, we were driven
around apron for half an hour, immigration nearly took twice that long, while only two out of 6
counters were filled. The baggage took more than 20 minutes to arrive and we had to wait another
endless while until the skytrain arrived to take us to the railway station.
Dusseldorf Airport review by Vince Danz
17 December 2003
I think the new terminal is a huge improvement over the old terminal. The Germans really do love
glass and steel don't they? Check-in is quick and hassle-free, security was thorough but not
obtrusive. 99% of US "security" guards could learn from DUS. Good connections on S-bahn and German
Rail. Food a little on the pricey side, but still within range of most major airports. I really do
wish LH would start regular trans-Atlantic flights. I don't mean the all business flights they have
to EWR or ORD.
Dusseldorf Airport review by B Tilke
22 November 2003
I flew a couple of times from Dusseldorf and
everything went extremely smoothly! One flight was DUS-Milan on Alitalia (business class);
absolutely no problems with check-in, everyone very helpful, nice lounge. Another was DUS-FRA-ORD,
on AA business class, and again everything went off without a hitch. The returns to DUS were smooth
as well. Parking was easy as was the S-bahn connection back to where we were living in Germany.
Dusseldorf Airport review by James O'Brien
28 August 2003
I would agree with Steve Fenton. DUS is a complete joke from check in, to security, to eating
and shopping. Not one decent cafe or place to eat in the airport. the Tax free shop only sells
chocolate and perfume. What about selling German Beer? My opinion
Dusseldorf should be avoided I will use Cologne-Bonn next time.
Dusseldorf Airport review by Steve Fenton
10 October 2002
Total chaos and disorganisation. Allow one hour from check in to the gate. The security control
(which I whole heartily agree with) is a total bun fight. Finding the lounges is a joke and I
actually got sent back through immigration to be told "no" its on the other side and then spent
another 45 minutes going back through security.
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