Home Page

 

Dusseldorf International Airport Passenger Reviews and Customer opinions

  4 Star Airport

a World 4-Star Airport

   
 

  Add your Düsseldorf Airport Review

  Düsseldorf Airport Star Ranking

 

 
Düsseldorf Airport
7.3 out of 10  7.3 out of 10
50 reviews



PAGE

1
 







DUSSELDORF AIRPORT customer review :  20 November 2014 by D Kirn    (Canada)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The airport wasn't even busy and it seemed like the staff had their thoughts elsewhere. Staff can barely even exchange basic courtesies even in German.



DUSSELDORF AIRPORT customer review :  30 July 2014 by Max Nolte    (Germany)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

My Homebase airport and of course I'd like to start and to arrive here. But I also want to criticize some points: no free Wlan! I think this is really utterly impossible in the modern world of today! Other thing is when I see the passport control, for non-EU citizens its always crowded, specially when the noon times airliners from UAE, Russia and Turkey (with 777 and A330) arrive. Parking is too expensive! Bus connections could be better. Remaining points are ok. The airport is very clean, they solved the problems with the signs and also the gastronomy is very good (but also very expensive!). Personnel are mostly very friendly and there are not many delays on a normal day.



DUSSELDORF AIRPORT customer review :  1 April 2014 by H Oberbeckmann    (Germany)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Started and arrived from here a lot of times yet. Very good airport with good signage, a lot of restaurants and shops and the ways to the gates are not long. You can easily access it by car, public transport or taxi. A visitors terrace is available.



DUSSELDORF AIRPORT customer review :  29 December 2013 by R Thomas    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I used this airport as I had flight connection. I had to stay there for 3 hours. Airport looks very nice and have lots of shops to visit. Unfortunately there is no free wifi (not even in coffee shops or restaurants) There is an option to use service of one of well known mobile network provider but it's very expensive £4 for 30 mins. Direction signs are clear, toilets everywhere. Very close to city centre. Seats in waiting areas are comfortable.



DUSSELDORF AIRPORT customer review :  6 December 2013 by A Szramek    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

The airport is overall fine. Nothing extraordinary, nothing really bad. It's very grey and lacks nice stores and restaurants. I was connecting flights here with Lufthansa and missed my flight therefore my waiting time for the next flight was 5 hours. Unfortunately, the whole terminal was very cold, it almost felt like the heating was not working, hence the very low score. Waiting for 5 hours in a cold terminal building is not fun plus the internet access is not free. I paid 12 euros for 4 hours. Also, there are not enough electricity outlets, especially next to seats and I observed many people trying to find one.



DUSSELDORF AIRPORT customer review :  21 June 2013 by J Groves    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Connected twice here. Didn't find it too hard to get around. Staff very friendly. In the off duty area, you might as well have thought you were in a small shopping park. the gate was OK. A few rows of chairs, for a regional flight it was good. Security was quick and easy.



DUSSELDORF AIRPORT customer review :  13 December 2012 by Al Bastaki    (UAE)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The worst airport you could travel from. Very disrespectful staff from all departments and areas. Inconvenient facilities. Outdated design and very limited duty free options. Try to avoid using this airport as much as possible.



DUSSELDORF AIRPORT customer review :  8 August 2012 by Julian Elnasser    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Dusseldorf is a big little airport. Its clean, simple and easy to navigate. We only had one issue, the pre- departure passport check was extremely understaffed so we were almost late for are flight. Besides that everything was okay.



DUSSELDORF AIRPORT customer review :  1 August 2012 by L Chin    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Non EU immigration took over 3 hours to reach one of the 2 windows open, over 400 crushing chaotically in a small area with no queue system. Very disorganized, and poorly resourced - but a couldn't-care-less attitude prevails. A very unpleasant place to pass through.



DUSSELDORF AIRPORT customer review :  26 June 2012 by E Dominguez    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I arrived at Dusseldorf International from New York very early in the evening. Immigrations was very fast, the fastest I've experienced. When we got to baggage claim area the baggage was already on the carrousel. No problem at customs, so 40 minutes after arrival we were buying our S-Bahn (train) tickets to go to downtown Dusseldorf, which is 15-20 minutes away. The airport is modern and very clean. There's plenty of places to eat and buy - there is a supermarket inside the terminal. The only thing that didn't work for us was that the train ticket machines didn't accept our US-Bank debit cards, so we had to get cash in order to pay the tickets, but there was no Deutsche Bank ATM in the airport, and we had to get cash from another ATM which had no agreement with our US Bank resulting in higher fees. However, I think that this is an excellent airport. Our outbound flight was from Berlin.



DUSSELDORF AIRPORT customer review :  23 April 2012 by Philipp Simon    (Luxembourg)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Airport is modern and clean, well connected by road and public transport but the security check is a disaster. The staff are slow, arrogant and unhelpful. Queuing took forever, even fast track. Beware, you get charged 1€ if you require a plastic bag for liquids. I never carry any but I thought that was shocking, given that airport charges are included in tickets.



DUSSELDORF AIRPORT customer review :  28 July 2011 by R Elsinghorst   (Netherlands)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The airport itself is very convenient however the car parking situation is very bad. In May, there was no long term parking place left, although plenty of space, you had to reserve a place through the Internet before leaving which we didn't. The second time, in July, I tried to reserve a place some days before we left, but now all long term parking places were already occupied. Next time we will try to avoid using Dusseldorf airport.


DUSSELDORF AIRPORT customer review :  19 May 2011 by Samuel Muransky   (Slovakia)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

No waiting at check-in (Air Berlin/Niki) nor security. Boarding was little chaotic but OK. Only downside was that we waited for baggage pretty long time. Airport also seemed to me as easy to transfer. Overall very good experience in modern terminal.


DUSSELDORF AIRPORT customer review :  4 April 2011 by David Leston   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Dusseldorf is a modern, clean and relatively efficient airport. I found it, for the most part, user-friendly in terms of the facilities and lack of queues. Just one minor complaint though, the signage is really poor, sending you in circles and to dead-ends. There are two floors for departures, which can be confusing and you really have to keep your eyes peeled to keep track of where you're heading.


DUSSELDORF AIRPORT customer review :  10 March 2011 by Mark Minton   (UK)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Excellent airport. Good for changing flights, too. Well laid-out. Good shopping and food outlets. Friendly staff, clean and well connected by trains and road. Good choice of destinations and flights.


DUSSELDORF AIRPORT customer review :  27 December 2010 by John Hickie   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I used Dusseldorf airport for the first time to try and fly back to Ireland for Christmas via Aer Lingus. After a 3-hour journey through snow and ice-covered Dutch/German motorways, I arrived at 9am. with 1.5 hours to spare and managed to find a space in a long-term carpark. I found the airport lively and efficient. Because of the inclement weather, flights were being cancelled with frequent regularity, and I didn't hold out much hope for mine. However the runways opened at midday and Aer Lingus passengers were called to Gate C. By 2pm there was still no gate number allocated to my flight and then it was suddenly cancelled. What followed was farcical. Nobody could help with any practical advice; I was told to hang around for a few hours in case Aer Lingus decided to put on a Christmas day flight. Eventually I queued for almost two hours at a 'service' desk, and was told to basically to sort out a new ticket or cancellation myself by going online. During this time I noticed 3 pairs of armed police wandering around the queues (perhaps to quell any frustrated passengers?). There was no professionalism, compassion or practical advice. The final slap in the face was trying to retrieve my car, which cost me Euro23 in parking fees; Dusseldorf staff managed to unload a meter of snow behind my car in their attempts to keep the driveways clear. Thank you Dusseldorf; I won't be using your 'facilities' again in a hurry.


DUSSELDORF AIRPORT customer review :  7 October 2010 by Erich Koller   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Excellent airport with great facilities, short distances and almost no queues. Clean restrooms, some good food-outlets and acceptable prices in shops. Nothing to complain about.


DUSSELDORF AIRPORT customer review :  20 August 2010 by F Franken   (Netherlands)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Used it a few times as it is closer to my home as Amsterdam. Furthermore the waiting lines are so short. Airport is fresh and clean and luggage arrives very quickly. Staff is friendly and helpful.


DUSSELDORF AIRPORT customer review :  3 August 2010 by Max Davidson   (Canada)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Recently I had the opportunity to use DUS for the first time on a return flight to LGW. I was extremely impressed with the efficiency of this airport with the quick and easy connection from the city by public transport and upon arrival at the airport, doubly impressed with the ease of getting around the terminal and by the number of places to grab a snack before the flight. The airline personnel were friendly and helpful as were the German security and Immigration staff which I found rather unusual since more often than not I find these officals in Germany to be a bit to informal. Perhaps it was because they were all going on their break or maybe they had just returned - whatever, I was impressed.


DUSSELDORF AIRPORT customer review :  26 May 2010 by L Klewes   (Canada)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

It has easy access to the train station, autobahn etc. The staff is friendly and helpful. The facilities are clean, security organized and efficient.


DUSSELDORF AIRPORT customer review :  27 April 2010 by Paul Van Alsten   (France)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Modern and clean airport with short ways upon arrival. If you head for downtown Dusseldorf I would recommend the suburb train line 11 (S-Bahn 11). The railway station is located one floor underneath the arrivals hall whereas the long-distance station can only be reached via the skytrain. Travel time to the city centre around 15 mins and the ticket machines are easy to use.


DUSSELDORF AIRPORT customer review :  20 April 2010 by Christopher Lamb   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Extremely clean and polite ground crew to help however by 9pm all of the shops in the airport had closed and there was nowhere to buy any food or drink in the departure lounge which made for a very long night. No entertainment nor wireless internet available unless you are a Vodafone customer.


DUSSELDORF AIRPORT customer review :  20 March 2010 by E van den Heuvel   (Netherlands)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Living close to the German border this is the closest airport. Easy to reach, easy to navigate and no long walks and plane-taxiing. Security staff ranges from rude to friendly. Buy delicious sandwiches at 'Kamps' in the arrival area. Much cheaper than elswhere. 'Geheimtipp': the parking at the railwaystation costs only 7 euros/24 h. So for a short trip it's much cheaper. Follow signs 'Fernbahnhof' and take the skytrain from the station to the terminal.


DUSSELDORF AIRPORT customer review :  11 December 2009 by P Best   (Netherlands)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Good, efficient and clean airport of medium size. Good facilities. Normal customs and security. Cheaper long term parking is available just outside the terminal area. However beware that passenger and luggage drop-off at the terminal building is NOT possible. You MUST park in one of the terminal parking (at a stiff hourly rate) and then find your way to a luggage cart and the terminal building.


DUSSELDORF AIRPORT review : 2 September 2009 : by Warner Wang

Customer Rating : 2/5

2 Star Rating

I agree with the previous comments on the security. They are terribly serious about the size and the content of your hand-carry items. My bag travelled with me through many airports but only in DUS was it stopped because it's too big (?? in DUS, but not in airports in UK, US, Asia, France, etc. It's just a normal schoolbag, but they say they only permit item of size like a laptop bag.) And they even ask to weigh my hand-carry bag though it doesn't look heavy at all.


DUSSELDORF AIRPORT review : 3 August 2009 : by Gert van Dijk

Customer Rating : 4/5

4 Star Rating

DUS airport is one of the most efficient and clean airports I used. Hardly any queues, good public transport connections, friendly staff, and a modern building. The main reason I use the airport is because of the good connections with cheap operators. Downsides are expensive parking (EUR 90 a week), and unclear signs.


DUSSELDORF AIRPORT review : 26 March 2009 : by J Wouwout

Customer Rating : 4/5

4 Star Rating

Liked Dusseldorf. Though Schiphol is around 40 kms away, we took the 200 km drive to Dusseldorf. Both fares and taxes/charges are considerably lower at Dusseldorf. The two of us saved about €900 compared to the cheapest option from Schiphol. We liked DUS, easy to navigate, quick check-in, got our bags fast and were out of the airport in 15 minutes. Will be back.


DUSSELDORF AIRPORT review : 6 January 2009 : by C Hotvedt

Customer Rating : 5/5

5 Star Rating

Living in Nijmegen, about halfway in between Düsseldorf and Amsterdam, I make sure I depart from here whenever flying on a proper airline. Düsseldorf is a breeze compared to it's bigger sibling 200 kms northwest. Airside facilities are a wee bit sparse, but in return it's quiet, efficient, fast, and has friendly staff that knows what they're there for. In my opinion those are the things that make an airport deserve a high star rating. No machine-gun toting military police present, like in AMS, and on the way back from Miami last year I went from jetway to S-bahn in nine minutes, on a flight coming from ATL. Try that in AMS, you'll still be waiting in security by the time I'm drinking a cold one at home.


DUSSELDORF AIRPORT review : 23 May 2008 : by C Isenor

Customer Rating : 3/5

3 Star Rating

Calm, efficient terminal, with accomodating staff. However, the renovation zones were an eyesore, and there was one seat for every 6 people. Lines were long, and nobody could find a bathroom unless it was a handicap bathroom with a long line. Didn't like the fact that I had to walk down 3 stories from the door to the bus then have a ten minute bus ride to the plane. Couldn't find a store with affordable food. Still, much better than Frankfurt.


DUSSELDORF AIRPORT review : 13 May 2008 : by Ruud Andriessen

Customer Rating : 4/5

4 Star Rating

Good airport that does it's utmost to service it's customers. I've been there from way before the fire and after the fire when they had beerhall tents to handle passengers and luggage. They have been less fanatical in introducing more airport security after 9-11. The hotels at the airport are reasonable and clean. The only problems are their waiting area for cars picking up passengers which is too small. The train connection looks great but services could be more frequent. And finally people should not mix up lousy Dusseldorf regional in Weeze with the quality that Dusseldorf International has to offer.


DUSSELDORF AIRPORT review : 5 May 2008 : by Richard Dalgleish

Customer Rating : 2/5

2 Star Rating

I can only agree with the 2 previous comment. I arrived at security with my liquids in a non Dusseldorf airport standard plastic bag. I was told to buy one from the machine for €1. I did not have a euro but was allowed to take one item though without a bag but lost the other two items. Beware Dusseldorf standard plastic bags are mandatory though it appears they do not use the proceeds of selling them to the benefit of the airport in general. Also I have never come across this at any other airport in Europe.


DUSSELDORF AIRPORT review : 30 April 2008 : by D Kearney

Customer Rating : 3/5

3 Star Rating

Previous commentators are correct about the attitude of the security staff at DUS. I had a pot of jam confiscated as it was over 100ml, despite this not being a problem at security in Hamburg two hours earlier. Airside facilities in the non-alliance pier were spartan, and the entire place looked as if it had not been uprgraded since the early 70s. The Lufthansa pier is slightly nicer.







PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 










top

back to top



Dusseldorf Airport Reviews and Dusseldorf Airport Passenger Opinions about Dusseldorf Airport standards

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2012  Copyright Skytrax