DUBLIN AIRPORT Passenger Reviews and Traveller Reports

Dublin Airport by Gary Farrelly

13 May 2008   Customer Rating :

Pier D is currently being used as a departure point for many airlines. When the airport renovation is complete the pier (which has no air bridges) will become a dedicated low cost facility. Yesterday I boarded a flight via Pier D. The area is well equipped and clean with high ceilings and good ventilation. The walk from the main terminal is far but in my opinion this is not a problem due to the moving walkways. The designers of the pier and it's link to the terminal have taken great care to make the long walk as interesting as possible and great views of the original 1939 terminal are impressive. The Dublin Airport Authority are playing catch up to dramatically expand the capacity of the airport. When all projects - pier D and E and the renovations of A and B and the inauguration of T2 are completed I have complete faith all will be better.

Dublin Airport by Oscar Hillgaar

12 April 2008   Customer Rating :

Dublin pier D is fine, but there seem to be problems with people ending up here when they were intending to go to a different pier/gate. When you build a terminal full of shopping like a Middle East souq, things are bound to go wrong with people ending up at wrong gates. No matter the amount of signposts. Dublin airport should have some real, live "minders" available to escort passengers or to help them on their way without having to go through the whole rigmarole of security etc. again.

Dublin Airport by R Hopkins

9 April 2008   Customer Rating :

Saturday evening, 6th April. The airport was remarkably quiet and, having arrived unexpectedly early by Aircoach transfer, we went straight to a short queue at the Ryanair check-in which was already open. Apart from Americans with vastly overweight baggage, check-in was rapid, followed by quick security. There is a good range of duty free shops and a large café and bar area upstairs, which we nearly missed owing to poor signage. The café was virtually empty, perhaps as a result of a failure in their credit/debit card machinery requiring all payments in cash, not necessarily convenient at the end of a visit! This is the only reason for losing a star. Access to the apparently dreaded D area was no problem, the distance similar to that in many other airports, but with plenty of walkways. Signs clearly advised of allowing 10 minutes to the gate, which was ample. Once in the gate area, there was another shop and bar, together with plenty of seating. The two clearly-marked and calm queues for the flight were well-managed with quick boarding. Overall, Dublin airport is the most efficient and clean airport of the many from which I have travelled.

Dublin Airport by Gavin Stewart

8 April 2008   Customer Rating :

Credit where it's due to DAA, Pier D (Ryanair) is finished and extremely pleasant. There are no airbridges, although the design implies these might be added later. Distances are long but ample travelators. Certainly an improvement on the dangerously congested walk snaking the old terminal. Arrivals processed well, and new passport area is very rapid. Departures, long trek again but at least now arriving and departing pax are separated in the structure. I was pleasantly surprised by the overall sense of spaciousness (and this was the evening rush), and the generous provision of seating, most of which enjoys excellent views of the airport. No doubt in time all this empty space will fill up with retail etc. but for now, enjoy it. I must be lucky, in 150+ visits through Dublin outward security has always been a breeze, 5 minutes at most, and the security personnel are very friendly. Last week, all available scanners were manned and open, even though it wasn't all that busy. Can't remember the last time I saw that at an airport.

Dublin Airport by C McCafferty

6 April 2008   Customer Rating :

I used Pier D in late January over a weekend trip to Dublin, and was generally impressed. The distances involved to get to and from the main terminal are certainly long, but there are plenty of travelators and passengers are well informed that they should leave plenty of time to get to the gates (for once not an overestimate of how long it takes to get somewhere in an airport!). My experience was helped by the fact that it was a sunny evening and the airport was relatively quiet, but I was almost amazed at how bright, airy and spacious Pier D is. I secluded myself in the Thomas Read bar for 20 minutes or so and loved the effort they have made to make an interesting ‘gentlemen’s club’ type space, so much better than the countless nondescript bars which populate airports the world over. Even though I was ‘lucky’ enough to have one of the few remaining flights departing from the portacabins (quietly retained down a flight of stairs, but presumably on a temporary basis), I was pleased with Pier D overall. Clearly an effort is being made by the DAA to improve the experience.

Dublin Airport by D Moulton

25 March 2008   Customer Rating :

Pier D is great if you are a fit and healthy individual, it is a disgrace if otherwise, with young children, elderly etc. Do the DAA just not care about this 25 minute walk? What about their parents and when they travel. Why do they just not think about the length of journey involved and offer some kind of caddy service.

Dublin Airport by Jason Brown

25 March 2008   Customer Rating :

Used Dublin over Easter Weekend via the new Pier D. I've found Dublin in the past to be quite an old fashioned airport however the new Pier D is very bright and airy. One word of caution - take your walking shoes with you as to the very far gates it is a hell of a walk! From duty free it would be approx. 15-20 mins. It'll be a nice airport once everything is finished!

Dublin Airport by P Casey

17 February 2008   Customer Rating :

Is D for disaster? Whoever thought that Pier D would bring with it an improvement over it's predecessor - pier portakabin - was surely misguided. Whilst it has the look of a modern airport terminal, drill a little deeper and note the wholly avoidable defects. The overhead signage is tiny and poorly illuminated. The localised PA system (at each gate) is tinny and inaudible. If there is a pier-wide PA system I have yet to hear it. The toilets are too small for the volume of people the pier can accommodate. This results in passenger build up even when the terminal is half empty. Even when quiet, the new pier looks unkempt and unloved. DAA's incapability to keep anything clean and tidy has reached Pier D. Empty glasses here, old newspapers there, spilt crisp packets on the seats. Catering appears to be monopolised by the inept and overpriced Cafe SOHO. It is fair to say that with a bit of work, this place could be reasonably user-friendly and comfortable. I really hope they do a better job with Terminal 2!

Dublin Airport by A Eames

5 February 2008   Customer Rating :

I pass through Dublin Airport every other week on business trips. Have found the best way to get there and avoid the nightmare traffic chaos on the M50 is to catch the early flights around 07.00 a.m. But even if this helps avoid traffic chaos, the airport inside is bedlum - long queues. With Aer Lingus even if you check in online and print out your boarding pass, you can still sometimes queue for another hour just to drop off your baggage at the "Tag and Drop" counter - crazy! I've found it is worth it to pay more to travel SAS or Lufthansa or one of the other international airlines as the check-in queues are generally less chaotic. If just with hand luggage, Ryanair online check in is excellent, you don't need to go anywhere near the check-in counters. Security queues are a nightmare and I really feel sorry for old, disabled, ill or pregnant passengers - as a young, fit and healthy person, I find the airport extremely stressful but how must it be for a 70-year old having to walk for 20 minutes to the gates (they don't seem to have these shuttle carts to transport people or walking conveyor belts that you find in other airports), carry heavy hand luggage (as there are no small hand baggage carts once you go past security) and then have to stand in the rain for 15 minutes as many of the airlines (e.g. Aer Lingus and Ryanair) do not pay to use boarding walkways? It must be a living nightmare for people like this. A few simple things would help to improve it: (some of these things are of course, up to the airlines, but I think would help travelers to have a more favorable impression of Dublin airport: 1. Hand baggage carts after the security checks. 2. Organize the check-in queues properly - at the moment there is no concept of a queue, people are pushing and skipping the queues like crazy. Most the time you can't even figure out where the queue for your destination starts or ends. 3. Service the ATM machines and ensure that they are not constantly "out of service!". 4. At the conveyor belt, have a "do not step past this line" zone so that people who see their luggage passing by can actually get to it. At the moment, it is a battle against hundreds of others to try and grab your luggage from the belt. In Scandinavia, there is a "buffer zone" and this means people can step into it when they spot their luggage. Very simple and civilized, but would it work in Dublin? 5. Toilets - the toilets by the conveyor belts are a nightmare. Always dirty and always a long queue - there should be more toilets. 6. Walking conveyor belts - to the A gates ... sometimes it is a 20 minute walk to this area. Too far for ill, elderly, disabled or young families. 7. Car rental carpark: very badly lit up so when you arrive at night you cannot see the numbers on the ground marking your car spot and you cannot see if the car has any damage. Frequently, there are no baggage carts here which means a walk to the airport to pick up one before you can unload your car. 8. More bus links to the suburbs. At the moment the Aircoach goes to Sandyford in the south of the city and to the city center. Fine if you live along this route but the only alternative to go to other parts of the city is to take a cab. Why are there no more Aircoach routes. A train connection to the airport would be a major bonus. In most European airports you can hop on a train/metro in the terminal building and even if it is rush-hour you know you will get to your meeting or destination in XX number of minutes. In Dublin, where the traffic is hell, a train connection would be very welcome as another alternative to travelers. 9. Wireless internet - only works in certain marked areas. And two out of five times I use it, it doesn't work at all. More electricity sockets so you can charge your laptop would also be great.

Dublin Airport by Paul Tyrrell

12 November 2007   Customer Rating :

Dublin airport has still a long way to go but is getting there. The departure area provides decent facilities and in comparison to many other european airports it is becoming more user friendly. Where Dublin falls down badly is its arrivals area which is shambolic, and is an atrocious chaotic mess which would leave a very bad impression on first time visitors to Ireland. The lack of proper and enough toilet facilities in this area, together with the long delays in baggage arriving on totally inadequate carousels, needs to be addressed. Terminal 2 cannot come quickly enough but in the meantime the DAA needs to address the arrivals area in the same manner they tackled the inadequate departures area giving at least some level of comfort to its customers

Dublin Airport by S Blackburn

27 September 2007   Customer Rating :

I struggle to find a good thing to say about the airport, although it's clear a lot of building work is going on, and it's really needed. Arrival hall is dark and low ceilinged - not a great first impression. Departures is just a mass of people, mostly in queues. There simply is not enough space to circulate and the only time I've seen LHR that bad is Terminal 1 on Christmas Eve... Travellers not used to the airport should check the giant boards in the middle of the hall to find their desk. There is some space to sit and relax upstairs in the food hall (which extends a long way, so there are more seats at the end away from McD's) but most food seemed pricey (even more so than London). Beware the "all you can eat" carvery - the promise only extends to the vegetables! Queues for security seemed to vary; luckily I chose a time when it was short and things moved quickly. Gates A60 and above are literally in portakabins about 10 mins walk from the main departure lounge - even a moving walkway would have been a good touch here, but I suppose most airports would have remote gates and busses instead of this so it could be worse. But it does give the feeling of a bus garage. Also odd, for a European airport, to mix arriving and departing passengers, even for a short while.

Dublin Airport by J White

30 August 2007   Customer Rating :

I arrived from Heathrow, which is a total mess and arrived into another mess. Absolutely crowded check in facilities and the baggage hall was packed full of people. We waited 30 mins for our luggage and arrived into a arrivals hall that was packed with people, no money in the ATM. Departure gates are a shopping centre but no thought on passenger comfort. Overall would never recommend flying from Dublin until they sort it out. Only good thing is the US Immigration Clearance, so you avoid the home grown American immigration officers in the US. They seem to be a lot nicer in Dublin than US - overall airport 2 star

Dublin Airport by D McDonald

13 August 2007   Customer Rating :

I use the airport several times a year visiting relatives and have found it to be ok. A bit grubby and rough around the edges but generally not bad. However, since the birth of my son, my wife has discovered that the baby-changing facilities are non-existant and she has had to change nappies in the seating area. The airport is stuck in the 1970s and needs a major injection of cash to bring it into line with the rest of the development in the city.

Dublin Airport by T Smith

23 July 2007   Customer Rating :

Departed from Dublin, and I was shocked by the chaos. At 6am the terminal was a solid mass of queued people from the back wall to the entrance doors. It seemed impossible to find informative signs. After several attempts we found the Continental counter. Once the proper queue was found the lines moved quickly, aided by staff who were competent, and friendly in spite of being obviously shell-shocked by the booming confusion around them. Many airports handle more passengers than does Dublin, without the crowding, confusion, and noise that I witnessed. Additional space might be enough to solve the problem, since the staff is already as patient and helpful as humanly possible. I can only conclude that favorable reviewers travel from there frequently, and have forgotten the experience of the first-time passenger.

Dublin Airport by Gavin Stewart

13 July 2007   Customer Rating :

Latest estimates still say Pier D will be ready September 2007. Let's hope they put a spurt on, it can't come a moment too soon. What a shame Dublin couldn't invest a bit more into the temp structure which has covered all Ryanair flights for almost a year now. The unpleasantness of this Ryanair-only pier is a factor in choosing your carrier to Dublin. Passengers seem obsessed by queuing early, well before plane arrives, to be the first to nab their seats onboard. Time after time, despite signage, non-priority pax go in the priority lane. As these lanes are very tight, you may have to push and shove to get past them. Last week, a last-minute switch from gate A64 to A65 (all of ten yards away from each other - what was the point?) produced a total stampede; lucky no- one got injured. Treating pax like animals is now making them behave as such. My advice is, chill out, head out to pier C or B where (especially in the evenings) it can be deserted, put your feet up, watch the view; head to Pier D at the last second if you can. Pier B often has no evening flights at all, while the Ryanair portakabin heaves with people. Odd!

Dublin Airport by Martine Brangan

3 July 2007   Customer Rating :

Information board re check-in desks good. Aer Lingus self-service check- in terrific. Otherwise check-in areas are often chaotic. Pier C is lovely and airy, Pier B a bit aged and tight, Pier D is a portakabin which will be replaced, Pier A can be horrendously crowded and chaotic as it mixes both arriving and departing passengers. Arriving into Dublin can be very unpleasant, especially travelling with/as a disabled person. I have encountered up to five elevators/stairs before arrival into crowded baggage hall. Queue for taxi the other night was unbelievable. There were easily over 100 people snaking towards the taxis, the queue extending into the terminal building. There is, at times, not enough transport for the number of people arriving. It should be great when the new terminal is eventually built, providing there is transport to match.

Dublin Airport by Glenn Sleator

20 May 2007   Customer Rating :

Dublin airport is an interesting airport in terms of layout.Modern combined with dated buildings making it not very uniform and straight forward. It can be extremely busy any times.The airport copes with alot of air-traffic in the summer. Especially when the holiday makers are checking in. However the ground staff are pleasant and helpful and try to keep the flow of passengers moving. The eating and shopping areas in Dublin airport are actually good although expensive. The members lounge is worth while joining up to if you are a regular user. Parking at the airport is very far out from the terminal and expensive but good fast and efficient bus service is in operation. Overall the airport is ok and acceptable and gets the job done, the new terminal (peir D) is on the way and will make life alot easier in the future.

Dublin Airport by Gavin Stewart

19 January 2007   Customer Rating : n/a

Your Dublin airport experience is a bit of a lucky dip depending on when you go through. Chatting with an employee last week confirmed that Mondays and Fridays are very unpleasant for delays and queues, but the rest of the week it's mostly fine. I have been through on Tuesdays and Wednesdays when I walked straight up to check-in and waltzed through security. Outside, Pier D appears to be rising at a rather gentle pace; expected late 2007 now. One thing to commend is the simply amazing number of automatic check-in kiosks Aer Lingus have installed. Check in for EI now works extremely well. Courtesy bus pick-up is very badly signed. Be ready to wander around for a while confused. Airside food hall upstairs is much better than it looks. Don't be put off, you can get excellent deli style cold-cuts, even a fresh stir fry knocked up to order. The whole thing is going in the right direction.

Dublin Airport by Kevin Armstrong

17 December 2006

Used Dublin many times since my first post last year. Can't say I enjoy it, but it does the job. Check-in with Aer Lingus is excellent, especially with the self-service machines. Security usually has long queues but they get everybody through pretty quickly. The shopping isn't great focussing mainly on leprachaun and Guinness tat, and the bookstore is particularly disappointing. Food hall is ok though. The new temporary wing is depressing. A very long walk into a huge cattleshed. Arriving is very strange, walking through the departure lounge and baggage collection is horrific. I try to fit everything in my carry-on bag. Transport into Dublin is very good, other destinations so-so.

Dublin Airport by Paul Mathison

11 December 2006

I have used Dublin airport about a dozen times over an 18 month period. To generalise, whilst certainly not the prettiest airport, it is functional and gets the job done. Even my most recent flight a couple of weeks ago with the new EU laws in place was well organised. There was a massive queue for security, but it took a little less than 20 mins to get through - acceptable. Some good places to eat, but I agree with Gavin Stewart: Ryanair's portakabin setup certainly makes you feel like human cattle. The worst part about Dublin Airport in my opinion is getting there - no major rail link and traffic congestion that can cause significant delays to buses makes it the most stressful part. I always allow more time than the alleged '30 mins' from city centre, particularly on a Friday.

Dublin Airport by Simon Albury

27 November 2006

The previous comment says it all. On 24 November, also, the wait for security was the worst I have encountered at any airport. This is an airport to avoid.

Dublin Airport by L Grounds

27 October 2006

Dublin airport needs to look very seriously at its security procedures. We checked in as the check-in desk opened, so two hours before our flight was due to depart and thank goodness we did as we spent the next 90 minutes queuing to get through security. The problem was that there were only three desks in operation and with each passenger being subjected to a thorough search there were considerable hold-ups. Lots of people around us were actually going to miss their flights! All complaints were met with the usual shrug and "sorry it's nothing to do with me" don't get me wrong everyone was very polite but it isn't very helpful when having allowed lots of time to get to your flight, you then get held up through inadequate security procedures.Yes everyone expects some delays as proper security procedures are followed but come on 90 minutes of standing in a long queue is a little excessive don't you think?

Dublin Airport by Gavin Stewart

7 October 2006

Bit ramshackle here and there but Dublin is OK. It always seems smaller than you might think. A word of caution for first-time Ryanair travellers - the new temporary (?) portakabin mega-gate is just horrendous. It is a seriously long walk down a bouncy pre-fab corridor and when you finally get there, boy, a vision of Hades. Thankfully Ryanair are the best around at getting planes boarded super-quick and off on time (this sentence only sounds ironic, it is actually meant sincerely) these guys don't muck about. Many travellers will feel it worth a few extra pennies to avoid this experience and go with another carrier, even Aer Lingus that use proper gates. Coupled to the notorious "special" gate Leeds Bradford has laid on for Ryanair, LBA-DUB on Ryanair must be a new low-point in air travel! Other than that, the airport is OK. That bistro upstairs has been converted to air-side only but it stops serving food at 9pm, or in other words, no new customers after about 8.30 - what's that all about? Service quick though and food edible, nice atmos. Shopping : looks showbiz but strangely unsatisfying, unless you get very aroused by cuddly leprechauns, endless racks of "Irish Cream" chocolates and exorbitantly priced smoked salmon. I always enjoy arriving here because it's Dublin, it's friendly, and you generally walk straight up to a Taxi, not something that can be said for all airports.

Dublin Airport by Steve Ward

16 September 2006

Airport is suffering from increase in passenger traffic. At peak times queues through security are very long; this all started last year after they failed a security test. The new RyanAir departure gates are horrible, avoid if possible. On the plus side, the food outlets have been incorporated into the airside with plenty of choice. Baggage hall is a bit dismal, I aim to travel light and walk straight past this.

Dublin Airport by Ian Gallagher

12 August 2006

Use Dublin airport once a year, it is generally an okay experience. Staff are freindly and good service to the city, however during peak times the terminal can be chaotic, with people queuing all over the place. Self check in with Aer Lingus and Ryanair have improved check in ques, but the time you have saved at check in , tends to be spent at security. The worst part about Dublin is that if you transit from a domestic destination, you have to exit through customs , go up stairs to the check in area and pass through security again. The airport seems to have taken a leaf out of the low fares airlines book on transfers, they dont accommidate it. Dublin used to be a great airport as a transit point, with a transit lounge, now that is all gone.

Dublin Airport by Ryan McKeag

10 June 2006

Dublin Airport is simply terrible. I expect an airport to be crowded but I also expect to see activity to manage the crowd. If only those 'mystery suits' running the joint came down from the 4th and 5th floor and put themselves in the shoes of the customer perhaps some change would come!

Dublin Airport by Alan O'Mahoney

1 June 2006

Dublin is a dismal place to spend any length of time. It is old, shabby and has aged very badly. It is in desperate need of renewal amd extra facilities. The security screening area was packed. The passengers snaked back a huge distance and although the queue moved constantly it still took ages to get through to the Boarding gates. The airport's food outlets are very expensive and the choice is rather limited. It seems a great shame to me that our biggest airport is such a drab and uninspiring place. It reflects very badly on the city and the country for that matter. This is many peoples first view of Ireland and it is a very bad view of it. I hope when or if the new terminal is built they can offer better facilities for their customers as if they did they would have much happier customers.

Dublin Airport by Stephen Timmons

1 June 2006

OK until we got to the gate. Very crowded and chaotic, and then a last minute gate change that necessitated a sprint with an unenthusiastic 2-year-old from B26 to A12. Positive ; very friendly and pleasant staff at both security and check-in

Dublin Airport by G Atkinson

18 May 2006

US citizen here - while Dublin was decidedly shabby and somewhat decrepit in appearance (the airport not the city!) I found that everything was in working order, and the staff was very friendly and helpful. The plane left on time and there was plenty of food and seats about. I will take that to a shiny new American airport (many are anything but) with non functioning airtraffic control and baggage claims (ahem, Denver) and rude staff (LA) any day of the week. To the Irishman who was embarrassed by his airport I say you have the better deal - but yes a simple fresh coat of paint would go a long way.

Dublin Airport by Brian Murphy

28 April 2006

Although Irish, I also am embarrassed at the overall state of Dublin airport. On a recent flight which originated in Dubai, the contrast between the two airports was overwhelming. On arrival in Dublin, I was immediately struck by the chaos and overall grubbiness of the airport, especially in area C. The carpets here need immediate replacement. In addition, I could not believe the number of beer bottles lying around the cafes in this area, which were ultra-quiet at the time and the staff certainly did not look stressed. This leaves a very poor impression for any tourist or business person using the airport. I also agree with other passengers on the filthy state of the toilets in the airport. Furthermore, it is a real pity that the airport authorities continue to downgrade the number of notices in the Irish language in the airport. There are bilingual notices in places, but on arrival in Area C, one would think that one was arriving in England and not Ireland! This contrasts sharply to the corresponding situation in Wales, where bilingual notices are the norm, even in train stations. One plus comment however - the Priority Pass lounge in the airport is excellent - a welcome oasis of calm away from the chaos down-under! All one can hope for is that somebody in charge at Dublin airport in a position of authority would begin to read the comments of the users of this website, who have taken the time and trouble to offer some really constructive criticism and suggestions!

Dublin Airport by John Coghlan

20 April 2006

Departing Dublin Airport to London Stansted on Good Friday (14th Apr). Absolute nightmare - departures area has just got too damn small. Check- in at Ryanair desk took 5 minutes, however queues to go through security were winding up, down & around the check-in desks! Took 40-45 minutes to get through the queue & past security. Dublin Airport Authority staff were struggling to direct people who had checked in to the end of the queue, which led to people queue hopping. Someone in the queue asked a DAA staff member what would happen if they missed their flight due to the security delay - the response was a "nothing to do with me" shrug of the shoulders. The mind boggles - thankfully we had plenty of time to spare to get to our gate, but we could easily have missed our flight if we had happened to go for a coffee before going through security. As it turned out Ryanair ended up offloading 5 passengers bags due to the fact that they didn't turn up at the departure gate in time. Any chance some of them got caught in the queue at security gates instead of being in departures?

Dublin Airport by Amanda Cowan

2 April 2006

We are regular fliers through Dublin airport and couldn't agree more with the opinions of others on this forum. Security is tight but has become more relaxed as regards the shoe removal, toilets are disgusting (I was embarrassed to be Irish in the baggage hall on Monday) and the walk from the aircraft to baggage is terrible. What is also bad is the situation in the baggage hall when there are a ot of flights coming in, ou would be advised to leave an hour and half on those occasions. In terms of the food, they don' call Ireland, rip off republic for nothing. Its totally overpriced but the retailers can get away with it. The non smoking is a plus and there is a great service departing outside the arrivals hall downtown and to other towns in the country. There is also a cheapers long stay car park to use which is 5 euro a day and you can book over the internet with a PIN. The nicest terminal is the new one terminal C which has a very airy feel. It also has a nice nursing room which is a big plus when travelling with a small child.

Dublin Airport by L Hogan

13 March 2006

Arriving in Dublin Airport is fairly painless. The stairs are a bit of a nuisance, but they are supposedly only a temporary measure until renovations are finished. There is nothing particularly special in first impressions of the airport, but passport control is quick and easy, (as one person already mentioned) baggage reclaim is fast, there is no-one ever on the customs counter and the bus stop is just outside the arrivals exit doors. Departing from Dublin Airport is another matter. Self-service check in is fantastic and there are plenty of duty free shops, other than that its all negative in my opinion. Security checks are needlessly long and they even make you take off your shoes. Food is ridicously expensive and the choice isn't great and some of the restaurants give you plastic cutlery. The old sky lounge is gone, which had a lovely relaxed atmosphere, they replaced it with a dull Irish bar. The bars in the departure lounges are also dull and lifeless. "Duty free" is a con. Staff are indifferent and out-right rude on occasions.

Dublin Airport by Alan Smith

28 February 2006

Awful. Transit signs that send you in a mysterious loop, up a flight of stairs and through a narrow corridor to a pointless, crowded and excessive security check, lack of decent restaurants and bars, crowded seating areas, surly staff. Avoid!

Dublin Airport by David Conway

10 February 2006

I agree with some comments regarding lack of seating and cost of food at the airport. However having flown out of Dublin numerous times I find the security checks thorough to the benefit of passengers rather than some whisk through just so I can wander around Duty Free for 20 more minutes. Piece of mind is worth far more than that. As for announcements in English, that's the language we speak predominately!

Dublin Airport by Robert McLean

6 February 2006

I found the new self service check in to be excellent especially as I do not have baggage. However the queue for 25 minutes to go through security is ridiculous! Do they want us to travel in the nude. Even elderly people were hassled. I travel every weekend to Zaventem and even there I am though security in less than a minute with none of the fuss.

Dublin Airport by Lisa Cassells

8 January 2006

Left Dublin to ZRH a 25 min wait in line to get through security. we passed through passport in Zurich our bags were waiting for us 5 mins after embarking the aircraft. Returned to Dublin 4th January on LX 400 the flight arrived five minutes ahead of schedule. We then waited 50 mins to claim our baggage off the flight. I enquired at the handling office why it took so long to reclaim our bags. Their response was" a 40-45 min wait was acceptable off the flight". What other airport would you get a response like that?

Dublin Airport by Tony Betts

7 January 2006

Good Points. Very good bus service using the 747 into Dublin .I managed to get a combined AIRLINK bus + DART single for €5.50 but the ticket machine was a bit tired looking and not easy to read. Very nice helpful lady Bus driver helped me with the ticket machine. Bad Points. This is the only airport I have visited that seems to mix departures and arrivals with such chaotic results.. The departure lounge is just too small to accommodate passengers comfortably and this is made worse with arriving passengers trying to pick their way through waiting departing passengers who are invariably sitting on the floor due to a lack of adequate seating. As I arrived the chaos reminded me of a 1960's Butlins cafeteria. The information boards in the departure area are not near some of the gates so when a late gate change happens bedlem ensues. Some of the announcements are hard to understand if you are not a fast speaking Irish national and the load speaker coverage is patchy. The Ryanair "free for all" boarding policy is surprisingly efficient as long as you are able bodied. I sympathise with the Ryanair staff both on the planes and in the terminal they look tired and exhausted. Some try their best whilst others have clearly given up the pretence against overwhelming odds. This airport needs some investment and is clearly in the bottom league of European airports I have visited.

Dublin Airport by Brenda Twist

2 January 2006

I passed through Dublin Airport today on my way from JFK to Manchester. The management here should be ashamed of the standards of the facilities offered - from the lack of cleanliness & modernity of the washrooms to the congested circulation spaces at both check-in desks & departure lounges; indeed I emerged from a very long security check queue into the mayhem of a third rate market place with dismal eating areas before a long walk through cheerless corridors to my departure gate. I also found the routing of transit passengers though the baggage hall, out into the arrivals hall & back through the general check in area (necessitating further security checks & queues) time consuming & frustrating. This is the Capital city of Ireland, a tourist gateway, an international airport & a disgrace to the nation! This airport urgently requires an injection of cash, enterprise & quality management personnel.
arrivals into the public area is not much better. Please tell them we are in the 21st century - I am tired of telling them.