Detroit Airport Passenger Reviews and Detroit Airport Customer opinions   No Star Ranking Awarded         Add your Detroit Airport Review   Detroit Airport Star Ranking     Customer Review scoring : Detroit Airport   8.1 out of 10 59 reviews

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	DETROIT AIRPORT customer review :  23 April 2013 by S Miller    (USA)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	This airport is very large and long. It is just one tunnel. There are 3 train stops throughout the McNamara Terminal. However, there are constant announcements telling people the time in Japanese, Spanish, and English. I can't however rate the restrooms due to my non-entering. This airport is very large and spacious. There is never a contest for seats.

	DETROIT AIRPORT customer review :  22 April 2013 by M Shilkrut    (USA)
	Rating : 10/10 Queuing Cleanliness Facilities Recommended	McNamara (Delta's) terminal. Very fast security (<5 min), very clean, aesthetic and airy. Very helpful staff, good places to get a snack or a good meal that range from common and affordable chains to exclusive restaurants. Love their VINO bar. There is a hotel inside the terminal and free internet for 30 min. Very rare delays. Very fast luggage delivery. Probably the best airport in the country and the best place for transit. Very limited public transportation. Plenty of parking - the closest one (2-10 min walk to the terminal) is expensive - 20$/day.

	DETROIT AIRPORT customer review :  4 April 2013 by M Mejia    (Philippines)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Probably the best US airport. Customs and immigration very efficient. Out of the customs queue in 30 minutes (including re checking bags for connecting flight from an international arrival). TSA not surly as in other US airports. Good facilities and eating options. Free wifi, but limited to only 30 minutes. Would make this my transit point when visiting Eastern US.

	DETROIT AIRPORT customer review :  22 January 2013 by J Ludewig    (Germany)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Delta uses Detroit for international flights. Good for return flights to Germany when you do not need to go through customs. Stopover time was little less than one hour and no problem. Walking distances are fair and they have a train to make it faster to get from one side to the other. OK duty free and other retail options. A convenient hub to go through.

	DETROIT AIRPORT customer review :  26 November 2012 by R Marshall    (UK)
	Rating : 10/10 Queuing Cleanliness Facilities Recommended	Choose Detroit as a gateway airport on my journey from the UK via Amsterdam to Phoenix. Reviews promised reasonable TSA, and a comfortable terminal with a train inside it. These promises were kept! The a/c docked at 2.23pm. At 3.23, I took a seat by the gate for my connecting flight. I'd allowed 2.5 hours for transfer and I did it 1 hour. Immigration were helpful - there were few US nationals and lots of internationals, so they processed the US nationals in the US only area and then opened it up to non USA passport holders. Sensible. Flexible. Customs were fine. Next, help was on hand to ensure transferring passengers sent their checked baggage to the right place. TSA processed us fairly and efficiently, and before we knew it we were out in the terminal. There are 2 trains which shuttle back and forth incessantly so it's a quick way to the far end gates. Terminal staff seemed happy and helpful - even ground crew were getting merrily on with the work. The place had a very relaxed atmosphere, though it was early afternoon with few flights. All in all, it was a very good experience. I'd recommend Detroit as an easy entry to the US.

	DETROIT AIRPORT customer review :  4 May 2012 by E Biafore    (USA)
	Rating : 10/10 Queuing Cleanliness Facilities Recommended	DTW is my home airport, so I may be a little bias. Flew out of Delta terminal and it is still a world class terminal compared to other airports. Great restaurants and a lot of shopping to pass the time.

	DETROIT AIRPORT customer review :  30 April 2012 by R Maccuswell    (USA)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Flew in here for a transfer for the first time. It is probably one of the nicest major airports in the US. Well laid out, lots of restaurant options, tram to get from one end to the other of a very long terminal. All gate staff very nice. Cannot speak of terminal side stuff as only there for a transfer, but for my next international trip would not hesitate to fly in and out of here.

	DETROIT AIRPORT customer review :  12 March 2012 by Martin Reynolds    (UK)
	Rating : 10/10 Queuing Cleanliness Facilities Recommended	Using this airport has always been our preference for entry into the US. Recently the care and support we received from so many employees at the airport along with officials, has been outstanding. My in-laws traveled there recently with our son who has learning difficulties and they made every effort to make his passage through the facility as stress free as possible. At other airports help has been offered grudgingly and resentfully - here, at Detroit Wayne, it was offered professionally and effectively.

	DETROIT AIRPORT customer review :  27 January 2012 by S Hedden    (USA)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Nice clean efficient airport. I arrived during a snowstorm with active blowing snow and 5 degree weather. The airport didn't miss a beat with a fleet of ploughs keeping the runways clear and no apparent delays due to the weather. Nice tall ceilings and lots of windows give the airport a nice open feel. Moving sidewalks and transit train make quick time of getting from gate to gate.

	DETROIT AIRPORT customer review :  26 November 2011 by Paul Townsend    (USA)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	It has been vastly improved since 2002 with its complete rebuild featuring the two new terminals. The McNamara terminal, used by Delta and its SkyTeam partners, continues to impress me since I wrote my previous review in 2006 (below). The distances in the overlong A concourse are covered effortlessly by the tram system and even the long walk to the end of the B and C concourses feature moving walkways along their entire distance. The best architectural feature is the light show tunnel connecting the B and C concourses with the main complex. The new North Terminal extends this welcoming atmosphere to the non-SkyTeam airlines that use the airport. With the exception of one overly rude person, the employees have all treated me well here, too, and the amenities at both terminals are exemplary. Gone are the days of the old terminal system, with their horrible congestion and decrepit upkeep. With Detroit's urban decay, they might look to the airport for ideas on how to improve things elsewhere in the metropolitan area.

	DETROIT AIRPORT customer review :  19 November 2011 by D Wright    (USA)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	A great place to change planes, as food and other services are noticeably better than most US airports. The corridors are very long, but moving sidewalks and a tram make this manageable. Sky Clubs in the Delta terminal are noticeably better than those in ATL and most other airports - less crowded with very comfortable furnishings and sense of space and quiet.

	Detroit Airport customer review :  15 October 2011 by E Edmonds    (UK)
	Rating : 7/10 Queuing Cleanliness Facilities	DTW remains perhaps my favourite airport. I have used Terminal 3 times, and encountered courtesy and friendliness from check in and security staff. Shopping facilities are fine, Huge concourses, but easy to find your way around, and lots of seating. I have never had to change flights here so cannot comment on that, and my only note of dissent would be the amount of time that it takes to get through incoming security. There never seems to be enough people on the gates.

Detroit Airport customer review :  8 September 2011 by S Koenig   (Brazil)

Customer Rating :  4/5

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The McNamara (South) terminal, looked clean and modern and easy to traverse for passengers. However, we arrived at, and a few days later, departed from the North Terminal. The terminal itself is clean and un-crowded, but once we got our bags, we had to take them up one level, then cross a pedestrian bridge over the airport road, then down to a lower level, go outside and find the appropriate shuttle bus. Rental car facilities are some distance from either terminal. You have to go to the lower parking structure level of either terminal and then take a rather long, convoluted trip to the facility. On the plus side, I have no fault with the cleanliness of either terminal. Eating facilities were decent. TSA personnel at the North Terminal seemed brusque, but that can obviously vary from shift to shift.

Detroit Airport customer review :  2 September 2011 by E Mabley   (USA)

Customer Rating :  4/5

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DTW's south terminals (Delta and affiliates) are well-designed and functional, with better than average food and beverage options. Ideal for connections, but not so much for O&D traffic as there are long walks/rides to the bag claim and rental car facilities.

Detroit Airport customer review :  12 August 2011 by Michael Davies   (UK)

Customer Rating :  5/5

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Arrived from Dulles on Delta. A reasonable walk under the tunnel to the reclaim area. Bags arrived in good time and a short walk to the car park. I was out of the airport 30 mins after landing. Departure to Baltimore from McNamara Terminal. Checked in using self service machines, easy to use. Bag drop quick and efficient, many desks open so no queue. Security efficient. Walked to our gate but you could take the fast train, a good food court and bar near gates A70.

Detroit Airport customer review :  19 January 2011 by S DePenning   (USA)

Customer Rating :  5/5

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DTW is a very nice, clean, and modern airport with a straightforward layout that is easy to navigate. For all of the bad economic news coming out of Detroit, you would never think it from seeing the beautiful airport the city has.

Detroit Airport customer review :  11 January 2011 by M Lane   (Hong Kong)

Customer Rating :  5/5

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Clean, bright, tall ceilings, lots of windows. The ratio of seats to passengers is good. Same goes for bathrooms, which are also clean. The McNamara terminal is one long line with repetitive stations where you can find flight monitors, bathrooms, ATMs, and restaurants. It has even numbered gates on one side, odd on the other. The bad : customs agents are not the nicest, regional ground employees are stretched too thin.

Detroit Airport customer review :  4 January 2011 by Christian Johnson   (Hong Kong)

Customer Rating :  5/5

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This has become my favorite transfer point if I'm headed anywhere in the eastern US other than New York. DTW is just about the only US airport that strikes me as first world. It's intelligently designed, with an internal metro system running the length of the main McNamara terminal, and moving underground walkways to connect to the parallel B/C terminal. It's long, and big, but that's the nature of airports and the transit systems are easy to use and obvious. Food options are pretty decent, too, with a few choices that rise above the usual food court fare. Immigration and customs are about as painless as is reasonable to hope for, given asinine TSA practices that reflect absurdly unrealistic US passenger expectations for security.

Detroit Airport customer review :  27 August 2010 by G McGowan   (USA)

Customer Rating :  5/5

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Delta terminal is excellent for making connections. Yes it is long--1 mile long to be exact-- but it's great for exercising when you have a long layover. There are also moving walkways and an indoor monorail that run the length of the A concourse. The A concourse and the B and C concourses are connected by a psychedelic light & sound tunnel. Don't rush if you don't have to-take it all in! Facilities terminal-wide are excellent, with the best dining options in the A concourse, although if you like burgers, there is a Fuddrucker's in the C concourse.

Detroit Airport customer review :  20 April 2010 by J Ludewig   (Germany)

Customer Rating :  5/5

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My first connection flight thru Detroit. I sat business from Frankfurt, so I was early off the plane to immigration. That part was handled virtually in 5 minutes. Very empty, friendly staff - have seen that different in other US hubs. We had a delay ex Frankfurt, I still managed my connection within less than 30 minutes between both flights. The facilities seemed to be ok. I had hardly any time to look around. Looks like an airport you can stand a layover.

DETROIT AIRPORT customer review : 22 February 2010 by M Setiramm

Customer Rating : 4/5

Nice and clean, but whoever came up with the stupid parallel and long terminal design clearly lacked imagination and must have been a runner. I don't know why they thought having only 1 connecting tunnel between terminals was a good idea and then made the main terminal super long but I think it could have been better designed. Never had a chance to check out the retail since I am too busy trying to make the connection. All I can say is that if you are connecting from a large jet to a regional flight, have at least 45-60 mins between connections.

DETROIT AIRPORT customer review : 6 October 2009 : by Cristiano Miro

Customer Rating : 4/5

I connected for the first time in DTW with NWA. As previously mentioned, the McNamara terminal is, indeed, VERY long. However, it does have moving-steps and, alas: its own metro system (with red trams, like NWA's planes) - with tram stops along the way. Also, the terminal is immaculately kept, with a clean decor, and floor to ceiling windows throughout. Add a wide array of dining and shopping options, and you've got an award-winning product. Definitely better than ATL, and even better than the pleasant Delta terminal in CVG.

DETROIT AIRPORT review : 8 September 2009 : by Nathanael Lim

Customer Rating : 4/5

Detroit Airport is one of the most interesting airports. Uniquely long stretch from one end to the other, very clean facilities, good dining, and interesting duty-free shops. I loved the fact that the airport has a tram that travels very quickly from one end to the other at the top corner of the building. However, security staff are not friendly especially the immigration sector when travelling in and out of Detroit to Tokyo.

DETROIT AIRPORT review : 3 August 2009 : by L Hirschel

Customer Rating : 2/5

Detroit Metro Airport (DTW) has good bus connection via Michigan Flyer, serving East Lansing, Ann Arbor and Jackson MI, were it not for the fact that Metro Airport management refuses to allow signing of the bus stop location at the terminal The Landside Director insists that signage must be restricted to concessionaires (taxi companies). The Michigan Flyer was forced to remove a diagram showing the bus stop location from its own website. Also, the airport authority removed all written material regarding the Michigan Flyer service and bus stops from the traveler's aid desk. As a senior, arriving after a 24 hour international journey, I was unable to find any airport personnel who could direct me to the bus stop. Exhausted and loaded with my luggage, I took a bad fall in my hurried attempt to find the bus stop. Finally, a police officer, directing parking traffic gave me directions. Although I should have had ample time had I known where to go, I barely made the lengthy distance to the unmarked bus stop in time. This lack of proper signage is totally unacceptable and contrary to public interest and safety.

DETROIT AIRPORT review : 20 July 2009 : by K Shu

Customer Rating : 5/5

DTW is the best airport I have visited. Have not experienced much delay in all the years that I have used it. Baggage claim was good. McNamara Terminal interior (I have used NW much) was excellent. Though the terminal is freakishly long (one mile), the walkways help ease walking. Customs was excellent (perhaps due to the fact that I am a US citizen). Oddly enough, I have never used Dulles for international. My only complaint is that the security areas are compact and check-in can sometimes be inefficient.

DETROIT AIRPORT review : 6 April 2009 : by D King

Customer Rating : 4/5

I have travelled through Detroit on several occasions. McNamara terminal is very neat, courteous security and check in airline staff. Lots of shops and things to do before your flight. The new North terminal is a big improvement from the old terminals! The security isn't as precise as I imagined, but they were very friendly and cracking jokes. The only complaint I have is I purchased a new, expensive set of luggage only for it to come out with several tar footprints on it! My luggage has been destroyed in a sense, I flew through Detroit just a couple weeks ago and it has more footprints on it! Well at least it got there! I will fly through Detroit again in the future!

DETROIT AIRPORT review : 17 January 2009 : by Nupur Chaddha

Customer Rating : 2/5

The immigration officials were a bit incompetent. Mostly due to lack of familiarity with computers. Airport facilities are fine and I had flown before through the airport. But immigration and customs are not like other US airports. I would avoid it if this is your port of entry because of this. Otherwise, domestically it is fine.

DETROIT AIRPORT review : 6 November 2008 : by Greg White

Customer Rating : 5/5

Arrival at McNamara Terminal from London on NWA was smooth and efficient. Uncharacteristically, Immigration Officers were polite! Baggage was delivered promptly, and transfer to onward NWA domestic flight was painless. A sports bar at the airport provides a haven for smokers! All in all, an excellent experience.

DETROIT AIRPORT review : 27 August 2008 : by P Keyser

Customer Rating : 4/5

Nice airport, easy directions. I arrived and departed at the Edward H. McNamara Terminal. Terminal was very clean and you found everything to eat or a quite area to read. Nice is the as well the Tram that you brings you easily from one end to the other. At Security you was asked in a very friendly why you are leaving and it was a smooth way from check in to the gate.

DTW Detroit Airport review by Brian Wilson

23 July 2008   Customer Rating :

I found Detroit airport to be an easy airport to get around in. I arrived at the Smith Terminal and found the check in at American Airlines very quick and easy. I saw the line for security and thought it would take forever but moved along quite quickly and left me with about two hours to go before my flight. There were limited amount of places to eat Quiznos was every where and not much else. You could get a beer for an inflated price.

DTW Detroit Airport review by R Gray

28 February 2008   Customer Rating :

I have transited the DTW airport numerous times and found that it is a great facility. I arrived at gate 78 and my departure gate was gate 6 with 15 minutes to make the flight. Jumping on the tram made this easy and doable. Once you understand (it is easy) how to use the tram you can be in any part of Terminal A within minutes. If you have time there are a variety of place to eat that can fit any budget and many places to shop. There is an intriguing water/fountain feature in the middle of terminal where its fun just to people watch. The facility is clean with lots of bathrooms and really easy to get around.

DTW Detroit Airport review by R Heelas

5 October 2007   Customer Rating :

For BA passengers the new terminal is a vast improvement from the old terminal BA used (1 food outlet /1 shop (always closed). On arriving the immigration/customs queues were quite long and slow must have waited 30-40 minutes. Checkin and security flying out was painless. The terminal design is not for everyone, a narrow mile long structure with gates on each side. Plus Points; Lots of space and seating, plenty of eating places, easy to navigate and very clean. Negative points: The choice of eating places depends on where you are. If you want to see whats on offer at each place you need to spend time and walk a lot. Shopping is quite limited. All in all a very good airport

DTW Detroit Airport review by Paul Townsend

25 November 2006   Customer Rating : n/a

Having used both the McNamara and Smith terminals, I find it safe to say that Detroit Metro is almost two different airports in terms of quality. The new McNamara terminal, used by Northwest and its SkyTeam partners, is a monumental improvement in terms of quality over that awful old Davey Terminal. Some distances can be long, but unlike many airports of this size, there are moving walkways (and the A concourse tram) the entire distance to your gate. The architecture, though not entirely cutting-edge, is very light and welcoming, and the center mall area contains a wealth of dining and shopping. The Smith terminal (which serves all non-SkyTeam domestic airlines) on the north side of the airport is uncrowded, but astonishingly dilapidated and depressing as some reviewers mention below. The new north terminal that is now being built will be a welcome relief from this antiquated and obsolete relic.

DTW Detroit Airport review by L Thiry

17 October 2006

A great airport - clean, modern, well organized. The dining and shopping choices are excellent, and I really don't mind having to spend a few hours in this airport. It's quite comfortable. Clearing customs is always fairly quick and efficient, and the people who work at this airport tend to be very friendly and helpful. Even though I am not from Detroit, when arriving at this airport from abroad I already feel home.

DTW Detroit Airport review by Andrew Strodtman

6 May 2006

As a resident of the Detroit Metro area, I have to say that the new terminal is definitely an improvement over the old one. Definitely get to this airport early - traffic can be horrible in the area, and you'll want the extra time to clear the security. But once you get through the checkpoints, the MacNamara terminal offers many opportunities to relax and enjoy yourself before your flight. You can catch a beer and a game (and a smoke, if you so desire) in one of the bars, peruse the various shops around the terminal, or simply read a book or magazine that you can purchase from many different kiosks, if you didn't bring one with you already. Generally very clean, spacious-feeling, and easy on the eye.

DTW Detroit Airport review by Viktorie Kafka

6 February 2006

I was pleasantly surprised by DTW. The terminal is modern, design is attractive, food and shopping provide great selection and the staff, no matter if airport or other is usually very friendly (not common at US airports according to my experience) - plus, good news for smokers, there is legal spot for smoking, Fox Sport Bar right across the Sky lounge. Even the immigration process and customs are smooth and quick, without pointless hassling and abusing the power of uniform. I admit the terminal is very long and narrow and can get crowded easily and the inside terminal tram can be confusing for first time visitors, but the atmosphere and facilities are good and definitely beats majority of the US airports.

DTW Detroit Airport review by A Krishnan

11 January 2006

I booked a ticket from Atlanta to Amsterdam via DTW on Northwest Airlines. After hearing the rave reviews about the new WorldGateway, I had high expectations for it. However, as soon as I stepped out of the gate, I realized I had been let down. There are only three tram stations in the entire mile-long terminal, so some walking is needed. It is easy to walk such distance in a normal scenario, but toting a carryon bag does not help. Also, senior citizens who have some difficulty walking will find the airport to be miserable for the same reason. The terminal is actually quite narrow, so crowds cannot disperse too easily. If a family of eight or nine stops to look at an airport map, a bottleneck will ensue as two or three people at a time try to make their way around the family. Besides the walking and crowds, the choice of dining is minimal- besides the normal fast food chains and two or three restaurants, there isn't too much more to expect. I found that my packed peanut butter sandwich was better than what most stores offered. After returning from Amsterdam, I was faced with perhaps the rudest customs agents I have encountered. The agents barked orders to people who hardly knew English and made no efforts to explain things to them. In every other city I have cleared customs, I've been greeted with a pleasant "welcome home!". Not this time. The man behind the counter grumpily stamped my passport and bade me farewell. Detroit's new terminal isn't all it's made out to be, and I will make a point to avoid it in the future.

DTW Detroit Airport review by Wendy Tien

30 November 2005

I've flown (international flights only) in and out of DTW several times since the new NW terminal opened, and I can't believe what a massive improvement it's been. The food and shopping are great and the NW Worldclubs are really, really nice. But, coming in from London once, our NW flight was prohibited from deplaning until all the passengers from a previous flight had cleared passport control. We had to stay on the plane at the gate an additional 50 minutes after landing and most of us missed our connections. The explanation the airport provided was that there was some rule permitting only one flight to clear passport control at a time - something I have never heard of at any other airport - and we were encouraged to write to the local legislators to complain. It was an utterly bizarre experience and one I still don't understand.

DTW Detroit Airport review by Nick Pierce

6 November 2005

I've flown home several times from Montreal to my hometown Chicago on NW for the holidays, good connections at the McNamara Terminal, and impressive duty-free on the way back to Montreal. Just a tip for smokers, as of January 2005, smokers could still enjoy a cigarette in the Fox Skybox Lounge located in the middle of the terminal near the duty-free shop. Used to airports like O'Hare and Montreal's Dorval which relegate smokers to the curb (more complicated in Montreal because you have to exit through US customs again to get back out!), this was a welcome surprise.