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Denpasar Bali Airport Passenger Reviews and Denpasar Bali Airport Traveller Reports

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Denpasar Bali Airport
2.0 Star Rating: Poor
111 reviews

 



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DENPASAR BALI AIRPORT customer review :  15 September 2014 by R Mahalm    (New Zealand)

Rating : 9/10

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Recommended

Read some of the other reports on the new airport in Bali and some of the reports are ridiculously inaccurate. We arrived 3.5 hours early and ready for battle, only to find great signage, impossible to get lost, loads of food options at about 3-4 large cafe/restaurant/bars with ample seating, sure they are at typical airport prices, but comparable to any international airport in Aus/South Pacific, pleasant temperature, typically polite and friendly service staff. Yes they work at Balinese speed, but don't forget, you're on holiday! So get over it! So in terms of what to expect, at the main entry there aren't really good food options other than snacks at a WH Smith, you will go through one security screen (no queue for us), then check in. Pay your departure tax at 2 easily identified booths before customs/passport control. One more security screen (where now you do have to ditch your water) with your carry on and you're then into the main plaza where there are loads of shops (which are at eye watering prices after the kuta market!) and plenty of eating options. We are about to head to our gate now which is a 2 min walk), sure we may see another security screen but they're hardly an issue. Yes the arrival is a bit more tedious with massive room but only a handful of passport control people, but with 3 flights arriving at once we still only had about an hour and we were through. Be mindful of the uniformed "porters" who will grab your bags in the baggage claim area unless you're ready to tip them, and then we'd recommend head straight to the taxi booth where it took us about 5 mins to sort a cab at what is a reasonable price (or go and haggle with one of the multitude of freelance drivers who will try it on with the 1st, 2nd and 3rd prices they offer you). Really can't see what the fuss is about.



DENPASAR BALI AIRPORT customer review :  11 September 2014 by Peter Chan    (Netherlands)

Rating : 6/10

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Recommended

Arrived at 3pm on 03-09 from Amsterdam via Hong Kong together with other flights from Australia. Queuing for a visa was quick but rather long for immigration- over an hour. The question is do we want all airports to be like Singapore-Changi? I definitely do not as this is what all travelling is about, experiencing different cultures and circumstances. If you find this unacceptable than staying at home is an option as the queues are not going to move any faster.



DENPASAR BALI AIRPORT customer review :  7 September 2014 by L Carter    (Australia)

Rating : 5/10

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Recommended

After reading all the reviews I was expecting the absolute worse. Landed on a Saturday evening, and overall took Due for a 2.45 arrival on a Thursday, landing delayed as we had to sit in a holding pattern for over 30 mins. 1.5hr wait to get through immigration, word is that you can't purchase the VIP pass anymore to get through quicker, but you can go up to someone and pay then and there if they are in a good mood. I was already 4 lines into my wait when I found this out so didn't want to risk it. Flying business or having premium FF gets you nothing on arrival at this airport, every foreigner queues together. On top of all of that, took an hour to get to Seminyak. Departure was a completely different story. 20 min drive from same Seminyak location at 6pm on a Monday. Waited 5 mins at priority check in (here I was provided an entry card to the temporary lounge), around the same to pay the departure tax (yes it's annoying, but most, if not all, other imports have this it's just built into the taxes when you book your flights!), then maybe 15 mins at immigration? In there there's also 2 security check points that had less than a 3 min wait. Decent sized duty free, but pricey from what I saw (alcohol in Australian airports is cheaper). The temp lounge was packed, could probably fit 100 or so people seated. Food selection consisted of sandwiches, vegetables, soups, fried rice, salads and some fruit. Refreshments include sodas, water, beer and wine, as well as hot drinks. Severe lack of power points, which seems to be a growing trend these days. I walked past 3 food outlets to get to the lounge, but can't comment on the quality or selection. If is written this review based purely on arrival you'd see 1 star, but I'll bump it up a bit because of my departure experience.



DENPASAR BALI AIRPORT customer review :  7 September 2014 by B Rudd    (Singapore)

Rating : 2/10

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Recommended

Just over the whole place, I visit Bali at least 7 to 8 times a year and sometimes only for three days but having to spend so much wasted time at a dysfunctional airport both in and out that seems to be getting worse even through it cost more to enter and exit. Why is the departure tax cost not included in the ticket like most other airports? Then its up to the airline to hand over the fees instead of passengers waiting in yet another unnecessary line. Its amazing that this airport was officially opened in August 2013 yet its still under construction and still has no proper air line loungers only a poorly fitted out premier lounge with stale food and uncleaned seats with staff who mainly just stand around rather than looking after the lounge. So its seems that if you just clap your hands and smile all the problems will go way or at least this is how the airport management deal with things.



DENPASAR BALI AIRPORT customer review :  7 September 2014 by S Tomlinson    (UK)

Rating : 0/10

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Recommended

New airport is much worse than the old one. Much of it still seems unfinished with a confused and confusing layout. Few staff are apparent and the immigration staff are the rudest I have met. An officer with little grasp of English grilled my wife at the desk about wanting to work in Bali for no apparent reason at all. If this is the introduction to Bali it will put people off visiting. The exit is via duty free and on leaving you enter via duty free just to try to squeeze the last rupiah from your fingers. On departure the food is over priced garbage. All this and the increase to $35 in the arrival tax and 200,000 rp departure tax - obviously not spent on the airport.



DENPASAR BALI AIRPORT customer review :  7 September 2014 by A Sutherland    (Australia)

Rating : 6/10

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Recommended

After reading all the reviews I was expecting the absolute worse. Landed on a Saturday evening, and overall took about an hour from landing till getting out of the airport. VOA arrival took about 15 minutes, and was easier than I remember. Now the immigration lines themselves were long, and slow. With staff talking amongst themselves. That was the bottleneck. The advantage was my bag came out about 2 minutes after getting through immigration, and through the x-rays 5 minutes later. Leaving was a different story (shocked at how quick it was). Arrived early, took 10 minutes to check in, the Departure tax line was 5 minutes, and through the security checks, and immigration 10 minutes after that. It's like 2 different airports. Inbound dirty, and feels grimy. Departures was clean! Needs more seating though. Warning: Australia bound Flights go through a final security check at the gate (looking for liquids). This is not their fault, this is an Australian Government Request, and ran into this at every airport in the last 12 months (including Dubai).



DENPASAR BALI AIRPORT customer review :  2 September 2014 by Leo Brown    (Australia)

Rating : 0/10

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Recommended

Terrible, huge queues on arrival it took us two hours to get through the airport, almost as long as it took to fly here from WA! New airport is slower than the old one, and the increase in airport tax must be lining someone's pocket because it's not put towards staff at the arrivals desk! 4 people trying to check in thousands and they didn't seem to be any hurry. Terrible start to a holiday.



DENPASAR BALI AIRPORT customer review :  2 September 2014 by K van Dijk    (Australia)

Rating : 0/10

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Recommended

We have travelled to Bali 4 times now, as we love everything about this paradise - the culture, the people, the land and the lifestyle. However our recent trip was the first one through the new terminal. First impression was wow - this is huge, and easy to navigate. Payment of the arrival visa of $35 US was quick and easy. Then we noticed the 'cattle grids' to get through immigration and the queue to get into the cattle grids, this took us just under 2 hours. By the time we got to the luggage carousel, many flights had landed after ours so our luggage was piled in a heap against the wall. Moving on, another very lengthy queue of disillusioned passengers was waiting for us to scan everything on the way out. Fortunately our driver was patient enough to wait - 2.5 hours from plane to exit is beyond ridiculous. The way out was worse - Our flight departed at 12.20am. Our driver dropped us at the airport around 9.30pm, we expected to check in, find our gate and perhaps sit and read for an hour. Lengthy queues again - lost count of the security checks and how many times we had our luggage scrutinized, paid the 200,000 IRP exit visa, negotiated our way through passport control to be affronted with what can only be described as a duty free shopping mall with the gates hidden behind more attempts to part you with what money you have left, only to find our departure gate, but no seating. After standing around for a while, checked the departure screens to find that our flight had been moved to another gate at the opposite end of the (enormous) terminal. Arrived at the rescheduled gate to at least see a very welcome seating area, queued up (again) to have our hand luggage checked (again) to find out that the departure gate was changed, back to the original gate we were at with no seating! Apparently this gate is only a standing waiting area where you are crammed in like sardines to wait for your standing room only bus to take you out onto the tarmac to climb the steps to your plane. Ours was not the only flight leaving from this gate - 5 others were at the same time, well when I say gate it was more like a bus terminal - without seating! So if you find that your flight is departing through gate 10 - prepare for a long wait on your feet! Needless to say we spent the 3 hours departing this terminal waiting in queues and walking from gate to gate when we were anticipating a lengthy relaxing read! Needless to say - we had a wonderful trip to only be tarnished by this airport - Initial thoughts from the front, it looks absolutely amazing, sky high vaulted ceilings, beautifully decorated and planted, but it just does not work.. With the exchange rate, my partner and I spent almost $120.00 Au on getting in and out to experience what can only be described as a very poor one.



DENPASAR BALI AIRPORT customer review :  27 August 2014 by Patrick Briggs    (Australia)

Rating : 0/10

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Recommended

I agree that the new airport is worse than the old. Are the carpets really new or temporary. They are so so dirty. There are no facilities and the lounges are a disgrace. I cannot believe how bad it is. With all the money available for this project the situation beggars belief.



DENPASAR BALI AIRPORT customer review :  19 August 2014 by Marvin Sing    (Singapore)

Rating : 0/10

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Recommended

Terrible airport. Bali achieved quite a performance there. They have built a new airport which is even worse than the old one. Average waiting time to clear immigration and customs is between 1 to 1.5hr, some unlucky passengers may even have to wait 2hrs. A complete disaster and a total shame.



DENPASAR BALI AIRPORT customer review :  19 August 2014 by D Kolen    (Australia)

Rating : 2/10

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Recommended

Arrival was a disgraceful 2 hours to get through, now having to pay $35 US for an entry visa per person, and the queue for immigration, was horrendous. Very bad start to holiday. Well to depart was 10 times worse, new airport, but where are the staff, the scanning machines and down right customer service. You now pay 200,000 rupiah for departure tax. The worst experience ever in Bali after 25 years of travel to Bali. People were missing their flights even though they arrived 3 hours before. The system here is shocking and we have now decided to never return to Bali. We pay a very high price to enter and leave this country, so one would expect good, efficient service. So chaotic, be very prepared.



DENPASAR BALI AIRPORT customer review :  15 August 2014 by Philippe Dupont    (Luxembourg)

Rating : 0/10

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Recommended

Bali is a wonderful island. Unfortunately the airport, the gateway to the island, is a disaster. Many of those that land in Bali have spent long hours in a plane and truly look forward to relax on this beautiful island. It can't be that you then have to queue for more than 1.5 hours first to pay for a so-called visa, then to pass customs and then to remit a form in which you declare not having imported certain goods. This airport is a threat to Bali's economy and it is hard to understand why after so many bad reviews nothing seems to happen. We will not come back until this issue is solved.



DENPASAR BALI AIRPORT customer review :  15 August 2014 by Dave Ho    (Australia)

Rating : 0/10

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Recommended

A perfect introduction to all of the worst aspects of Bali. The new Bali airport is a shocker, let's give credit where credit is due. It's clean, has clean toilets and it's big and new that's it, that's all that it currently has going for it. The worst things about the old Bali airport have moved across very comfortably to the new airport. Rude and arrogant immigration and customs officials. Deliberately lengthy immigration queues, which always then have the option of paying extra to get through quickly. Ridiculously restrictive alcohol rules, again so you can pay your way a round them. Endless hassling by porters. Then you end up in a beaten up taxi with a rude taxi driver charging you too much and taking too long. Basically an over priced rip off and a really ugly first impression of Indonesia and more sadly Bali. Whenever possible fly in through Jakarta.



DENPASAR BALI AIRPORT customer review :  11 August 2014 by Tapani Utunen    (Finland)

Rating : 1/10

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Recommended

Was looking forward to the new airport so much after a number of visits to the old terminal. What a disgrace: arrived 3pm on a Tuesday in July, queued 2-3 hours for visa fee booth and passport control, was exhausted after this not-so-happy start for a holiday. Poorly designed and poorly manned. Departure was slightly better, but long queues again. The architects should have read Bali Times or Jakarta Post more carefully over the years, both have duly reported the rapidly increasing number of flights to this great island. What a shame they got the new airport so wrong!



DENPASAR BALI AIRPORT customer review :  8 August 2014 by T Ekberg    (Sweden)

Rating : 0/10

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Recommended

100 countries visited and this is by far the worst airport if you take in what means they have available. Bali has a working tourist infrastructure, people are friendly and they are able to build proper houses. Yet its airport experience shames the whole island when it comes to first and last impression. Arriving is hell. Departing is hell. On arrival there are queues to join the first queue. To pay for your arrival "visa". Its not a visa its just a fee. Then its the queue to the non-existent passport "control". But with thousands of people queuing for just a few open windows who can blame them for not checking anything but that you paid for your "visa". Even if you spent two hours queuing your luggage will not have arrived yet at the luggage hall. On leaving there will be more fees to pay and at least 7-8 checks before you are on the plane. Same things checked over and over again as if the other checks where manned by incompetent idiots. This Airport is best avoided. It you are coming from Asia/Europe it might be quicker to transfer to a domestic flight in Jakarta. At least you wont start and finish your vacation with resentment towards Bali.



DENPASAR BALI AIRPORT customer review :  4 August 2014 by Tony Hall    (Australia)

Rating : 4/10

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Recommended

The airport is still undergoing reconstruction. None of the air bridges were working in either old or new terminals. Domestic departures was through the old domestic arrivals area. Business lounges for both domestic and international flights were fenced off parts of the main concourses with no computers available. No alcohol was on display but I discovered that in the international lounge a waitress would bring you a glass of wine if you asked for one. Arriving from Australia was a dreadful experience because many flights arrive at the same time. There is no fast track. Travellers should note that you have to pay the visa charge a desk before immigration, which is not immediately obvious. It took 35 mins just to get through passport control with further long queues for the customs scanner and to exit the car park. (I subsequently noticed that there was not a car park wait at other times of the day.)



DENPASAR BALI AIRPORT customer review :  4 August 2014 by A Bracher    (Australia)

Rating : 8/10

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Recommended

Arrived early afternoon with carry-on luggage. Through new Bali airport in twenty minutes! Helpful pleasant staff. Returned to Australia on 9pm flight Friday and experienced similar scenario!



DENPASAR BALI AIRPORT customer review :  1 August 2014 by Janey George    (New Zealand)

Rating : 4/10

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Recommended

Very poor communication here. Staff were friendly but incredibly slow, we almost missed a departing flight in spite of being there early. The departure gate had been changed but no announcement was made, the incorrect gate was on the boarding pass and electronic screens. A final call was made for our flight a few minutes before departure resulting in a huge cue of confused passengers required to use the same gate as another flight to another city at the same time. Sealed water bottles sold to us were confiscated yet other passengers were able to take theirs through as most bags but not all were searched. Food and beverages were very expensive and service slow. I have been to airports all over the world and although modern and clean this one was very disorganised. Our arrival was just as frustrating with 2-3 hr queues through customs, luggage dumped on the floor and poor communication to passengers.



DENPASAR BALI AIRPORT customer review :  28 July 2014 by J Tydeman    (UK)

Rating : 7/10

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Recommended

Very different experiences arriving and departing. Arriving we encountered massive and slow moving immigration queues and the most unfriendly staff i can remember at any airport. Leaving the terminal you see how much of an effort they have made to make it look nice with thousands of plants cascading down the outside walls of the terminal, which itself is quite contemporary and airy. On leaving Bali, the experience was better, with very friendly staff all the way through, and pretty good facilities for an airport of its size.



DENPASAR BALI AIRPORT customer review :  13 July 2014 by M DeRoche    (Australia)

Rating : 10/10

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Recommended

I just wanted to give my review after leaving Denpasar this morning at 8.30. I was very nervous, especially having read these reviews. Our arrival 3.5 weeks earlier was pretty much what everyone else has described. Sure, there's lots of room for improvement. But it's always been that way. So this review and taking is really just in relation to our departure experience. This morning we had an 8.30 am flight. We were checked in, paid our departure tax, gone through immigration, and were sitting down to a rather pricey coffee by about 6.45. So all very smooth sailing. The airport is clean, no toilet queues, all very nice. I realise this would be different at different times of the day. So we're sitting, killing an hour and a half before we leave and at 8.10 we decide we should head to the departure gate. But on the way, we hear them page my husband. We arrive at the gate, and we're late! We're last on the plane. There was no announcement but this was probably our fault for not getting to the gate earlier. Anyway, I just thought I'd give my POV as I know a lot of people (me included) rely on info from the www and we can get too caught up in all the bad stuff. But our experience this morning was a breeze.



DENPASAR BALI AIRPORT customer review :  4 July 2014 by Nicholas Tan    (Singapore)

Rating : 5/10

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Recommended

When we arrived at the airport, still part of the building was under construction, lots of declaration forms first, second declare prohibited items, then long queue at the scanning point. I wish the white card and declaration of the prohibited items was together to make things easier. When returning to Singapore, drinks were expensive, limited chairs and make sure you have at least 200,000 rupiah per person when returning for airport tax which is a joke as countries like Taiwan, Hong Kong, Singapore, Seoul, Bangkok already include this in the airfares. Immigration - only 2 counter open in the morning at 7am with at least 60 people queuing despite lots of immigration counters.



DENPASAR BALI AIRPORT customer review :  26 June 2014 by Mark Paulton    (Australia)

Rating : 1/10

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Recommended

Generally what can be expected from this sort of destination except for the overzealous security staff confiscating bottled water bought from within the departures area (duty free section) of the airport. I proceeded to drink the water and empty the bottle and was still refused to take the totally empty bottle on board! Pathetic. Ground staff and check-in persons are non-existent and nobody was around from Jetstar to talk to over the progress of our 3 hour delayed flight. The boards never updated and the first we knew we were leaving was an announcement of "Last Call"! There was also one lady to happened to slip (badly) on the very polished marble floors when going out the transfer bus. There was a ground agent standing right next to her but she didn't even assist to get her up, or even ask if she was ok. Again just totally bad service and surly people. Spoiled a great holiday.



DENPASAR BALI AIRPORT customer review :  9 June 2014 by B English    (Australia)

Rating : 0/10

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Recommended

Bali was my first overseas holiday, people had warned me about the porters that try and grab your bags then want money for it and the guards that could apparently be bribed to get you through the queues quicker and so on. Well we landed in Bali at 10pm and had to walk onto the tarmac. The shuttle bus smelt and we were crammed like sardines, all standing up. Three international flights landed at the same time so it was busy. Inside the queues moved quickly, staff were rude. The woman that stamped my visa didn't even look at me. The man who x-rayed my luggage was too busy talking and didn't look at the screen at all. All in all it was okay, not as bad as I expected. When we were departing from Bali: Late flight home again, Jetstar like you to be at the airport a few hours early. There was nowhere for us to check in for a good 30 mins. None of the staff knew what was going on. Got through the rest quickly, security were so rude! 20 mins before our flight was due to take off we still didn't have a boarding gate. The information screens were in Indonesian and not one staff member could speak English. Lucky we heard our flight call, got to the gate where we were treated to a pat down and bag search before we finally got on our flight.



DENPASAR BALI AIRPORT customer review :  27 May 2014 by S Stevens    (Australia)

Rating : 9/10

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Recommended

We landed in the New Denpasar Airport early afternoon. We were bus transported to the terminal, we then proceeded through the Visa on arrival, passports check etc... The process was absolutely hassle free, fast, efficient and friendly. Every counter was manned and the lines were only four-five deep, so it took no time and we were out at the taxi booth paying a fixed price for a Taxi to our Villa in Seminyak (au $10.00). After reading many very disturbing reviews about the airport departure process we decided to get to the airport early. We went to the airport by taxi and arrived 3 hours before our 11.30pm flight. We have travelled extensively around the world and been to many international airports and Bali airport was one of our better experiences. The booking in, immigration, passport check, luggage checks all worked well with very little delay. The food prices in the airport were more expensive than on the streets of Kuta but that is typical of any airport. The shopping section cannot be avoided, the walkway winds through the shops, this not unusual in airports. Once we got to the departure lounge I found a lot of congestion, many people were sitting on the floor. We had not been allocated a departure gate and the flight details board did not have the departure gate numbers listed for many of the flights this caused congestion. We simply walked past all the congestion to another group of departure lounges, (plenty of empty seats) and we waited for the announcement telling us which was our departure lounge. The announcements were loud and clear. There were many spotlessly clean toilet blocks throughout the departure lounges in the airport. I strongly recommend once you get to the departure lounge area walk to the left past the congestion and you will find many empty departure lounges and empty toilet blocks. We look forward to going back to Bali and seeing the airport when it is completely finished.



DENPASAR BALI AIRPORT customer review :  18 May 2014 by Wendy Hill    (Australia)

Rating : 2/10

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Recommended

I travel to Bali every year and have done so for the past 15 years. Last year I went through the old airport and as I left in a taxi, I saw the lovely new one next door thinking, 'gee that looks nice, pity it wasn't finished for this year'. This year I got to experience the fancy new one - how could they have got it so wrong. To be honest it wasn't too bad arriving, but with multiple planes arriving at the same time, it is confusing which carousel to collect your luggage from. We were lucky, our bags came out first so we were then able to move to the next point - having them x-rayed for clearance. This is confusing as you need to go need to double back to put your bags through the machine before moving forward to the declaration inspectors. There wasn't signs telling you to do this and many people who collected their bags moved forward through the gate to the inspectors, as you would expect to do, but were yelled at by a security guard, to go back to the x- ray machines. If these machines were at least on the way to the declaration station, this would cause less chaos. Everyone is told by the airlines to get to the airport at least 2 hours before departure, which in all the years I have travelled overseas to a variety of countries, has made good sense. When departing from the Bali Airport, arrive at least 3 hours early with your fingers crossed and a good book. On arrival you will be asked if you want your bags wrapped in plastic, if you do then allow more time again. Most people I noticed didn't take up this option, me included. When you make your way to the check in counter ASK someone which one as they put the wrong signs up. We were leaving on a Virgin flight @ 22.10 to Melbourne on flight VA54. The 3 check in desks displayed Brisbane 21.20 pm VA 58. After some confusion and wasting time looking for our flight I eventually asked 3 people, including other passengers, and was told the signs are wrong it's the Brisbane desk where the Melbourne flight is. Getting into line @ 7.30, it took until 8,45 to be processed. Initially there was 3 desks open, but shortly after standing in line one was closed, leaving only 2 desks to process both the Brisbane and Melbourne passengers. Now having received our boarding passes it indicated plane boarding time is @ 9.25, Gate 10. Next is the need to pay the Rp200,000 departure tax at another counter, which was done efficiently and quickly, IF you had the right money. Next was the immigration centre where about 600 or more people had lined up waiting to be processed. Having waited over an hour in the last queue, my heart sank, stressing I had less than an hour to board my plane. Amazingly, this process was quite quick as fortunately they had about 8 desks all processing people quickly. After passing through Immigration, you can not avoid the Duty Free and every other hugely overpriced shop, as to get to the departure gates you must wander, or run, in my case, through all of these. I wanted to do some Duty free shopping but unfortunately this was no longer an option as my plane was now boarding. If you want to go to the toilet before boarding, good luck it if you are female. There is only one sign for toilets and the line up was enormous. As I wanted to change into warmer clothes for the flight back, and unable to get into the toilets, I managed to change behind a pot plant! We were then ushered down stairs and loaded and packed onto buses like sardines and driven out to the plane, where you walk up stairs . Having taken our seats, we had to wait for 2 more bus loads of passengers before finally leaving ,late. Like others are saying it does spoil an otherwise lovely holiday. Such a shame, but I don't think I'll come to Bali again as there are other tropical places to visit that have happier endings!



DENPASAR BALI AIRPORT customer review :  22 April 2014 by Ali Jacques    (Australia)

Rating : 8/10

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Recommended

Generally speaking my views are identical to Mr Powell's review below. There were no "aero bridges" available for both my arrival flight or my Departure flight. The arrivals hall wad enormous, spacious. I had arranged the VIP service through Garuda Orient Holidays so it took around 5 minutes to have my visa in my Passport. When my flight arrived from Brisbane there were already 2-3 International flights that had arrived before mine, so was a rather long queue ahead, but all Immigration counters were open and fully manned, so the queue moved at a steady pace. All luggage came out at the one carousel, what a mess. I waited around 10 minutes for my suitcase, I was then whisked away to yet another long queue to have all luggage X-rayed. This process over, you exit the arrivals hall into the mass of people from Hotels/Tour companies and the like waiting for arriving passengers. The traffic is non stop out of the Airport. Now, the Departure information: You are dropped off at a ramp where you can get a trolley for your bags, it's a short walk up to the first Security check where your bags are X-rayed, takes a couple of minutes. Then if you decide to have your luggage plastic wrapped, there are around 4-5 stations where this can be done. The "check in areas" are spacious, plenty of signage, areas A-E, and the entire area is spotlessly clean. There are no restaurants/Cafes in the Check in areas, a huge mistake as there were many passengers in need of a cup of coffee. After check in, there was ample seating in the Departure/Check in areas whilst waiting. After check in you walk the short distance where you pay the IDR 200,000 Departure tax (A$20.00). The waiting tine at this point was only a couple of minutes. Then more Security screening, separate lines for both men and women, moved quickly. Then we have the shopping, Duty Free and a lot of high end makes, Designer and beautifully displayed very impressive. They are set out whereby all passengers must pass by every single shop. There are a few restaurants as you pass by the endless shopping, a little expensive but convenient. The Gate areas are well laid out but the carpet is somewhat worn. The Boarding gates, they cannot get it "right", too many passengers running all over the place with the constant changes. The worst gate being Gate 10, where the majority of Aussie bound flights depart from, and as in my case, my Garuda Indonesia flight to Brisbane was scheduled to also depart from this gate along with 4 other flights on Virgin Australia, Jetstar bound for Perth, Adelaide and Melbourne. It was total chaos. Headed down the escalator to yet another holding area where all passengers on the four flights were jammed in like sardines with airport staff screaming out the flights to a lot of confused people, never seen anything like it in my 40 years of traveling. The airport may be lovely when first observed, but the organization of the Departure/Gate areas require urgent attention. My holiday in Bali was just wonderful, but with the airport debacle at the end, put a sour taste to my Bali experience. Just for your information I arrived in Bali on Friday, 7th March, 2014 and departed on Friday, 28th March, 2014.



DENPASAR BALI AIRPORT customer review :  11 April 2014 by Norm Powell    (Australia)

Rating : 1/10

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Recommended

They have spent a lot of money on "upgrading" Denpasar airport but IMO the overall effect has been to make it worse than the old airport. I have travelled to Bali many times and was quite familiar with the old airport so feel qualified to comment. Arrivals have gradually improved over the years. The VOA is much quicker than it used to be, the immigration desk is generally quicker, although bottlenecks and delays do occur from time to time. Sometimes the bags are off the carousel before you get to them, but at other times there can be a short delay. Overall arrivals are OK. The Departures area looks impressive as you first enter. Signage is pretty good, although the sign for our check-in desk was wrong. The Virgin check-in desk had only three people on duty and was handling flights to both Sydney and Melbourne at the same time, causing delays. The departure tax desks are now very close to the check-in desks and are a huge improvement on the old desks upstairs. Security is segregated male/female causing some confusion as people queue in the wrong line. Then you come to the Immigration department and from this point onwards the new airport is a failure, if not a disaster. Long queues at emigration control, then down this channel of shops/duty free whose quality is poor yet whose prices are so much higher than the street prices in Bali. Food choice is very poor, food and drink prices are over the top, such as a can of soft drink being more than treble the price on the street. Then you come to the chaos of the waiting area. There are inadequate seats and passengers sit on the floor in great crowds, blocking access to the gates etc. Even though its a new space it is grubby and shabby. Long queues for ladies toilets, but not for mens toilets. Once the flight is called it is a mad rush to more queues at the departure gate and another security check, which seems pointless since it is very cursory. I bought a bottle of water after passing the main security check and after checking with the vendor, walked four paces to the second security check and had the water confiscated! Then its down the steps to a holding area and here it was crazy. A throng of people aiming for two different flights heading to the same door; staff members yelling/screaming trying to get some sense of order. Then on to the jam-packed little bus that takes you to the plane. Only after boarding the plane can you breathe easy once again. I absolutely love Bali but this departure mess is a sad way to end what otherwise was a great trip.



DENPASAR BALI AIRPORT customer review :  2 April 2014 by J Pangini    (USA)

Rating : 10/10

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Recommended

I arrived at DPS around noon last week. It literally took me 14 minutes from plane, purchase of VOA, immigration and customs. Granted, we were the first flight that had arrived in about 45 minutes and I was in business class, so I was the first one off the plane. However, the entire system worked extremely well, with friendly staff, baggage waiting for me on the belt (10 minutes after landing), and a quick and easy customs. I had some friends that were forced to wait an hour or so because of arrival during a peak time, but overall, the new airport is beautiful and works very well for arrivals. I did not depart Bali from the airport, so I cannot comment on departure.



DENPASAR BALI AIRPORT customer review :  24 March 2014 by Robert Marsden    (Singapore)

Rating : 0/10

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Recommended

The New International Airport Arrivals - 4 star plus experience. Huge improvement on Old terminal. But, International Departures dramatically worse than the old one. A very poor departing experience. Full of Low Cost Flyers having to wait hours lying all over the [dirty] carpets. Gate Management is chaos. Never like this in Old terminal [10x better]. Shopping "snake alley" - a bit too obvious forcing all departing pax to walk - and 95% nothing from Bali. Facilities - some toilets as good as any anywhere. Carpet - fine if it's going to be pulled and thrown out 31st March latest. Yes understand work is still in progress - but January [1 hour + to get in first checkpoint] and even late March, 10 mins plus. Some real hard changes definitely needed and none difficult. The last view of Bali needs to be the lovely happy relaxed and lasting Balinese experience.



DENPASAR BALI AIRPORT customer review :  13 March 2014 by S Karla    (Australia)

Rating : 9/10

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Recommended

After reading bad reviews we were dreading our trip to Bali but were pleasantly surprised! After leaving Perth airport (a disgraceful, small airport with non existent facilities) we arrived in Bali at 4.25pm along with 2 other flights. The visa on arrival desks were plentiful with smiling attendants. Then onto customs/immigration which were a bit slow, but once again friendly officers. Our baggage was already on the carousel so we were out of the airport and into a taxi within 10 minutes.



DENPASAR BALI AIRPORT customer review :  10 March 2014 by D Olsson    (Australia)

Rating : 6/10

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Recommended

My review will be less inflammatory than others because I have the good fortune to only ever use Bali airport at off-peak times. So I'll acknowledge that it's a massive improvement over the old terminal. There's more space and it's much more comfortable and attractive. There were still hints that, despite spending a lot of money on a new terminal, they still didn't cater to the existing demand (immigration took 20 minutes and there was a relative lack of seating airside, otherwise things moved quickly). There are definitely still problems - hopefully some are temporary - that people should be aware of. Most flights are using buses at the moment and the terminal entrance where they drop you has 2 big steps and no wheelchair ramp - I saw 3 staff struggling to get a disabled guy up them. We didn't get arrival cards on the plane and there is very little in the immigration hall to tell you that you need one or where to get one (there were piles on some - but not all - of the VOA counters), plus there was one single desk in the entire cavernous hall where you could fill them out. Signage is not finished (or it's intended to be terrible) and it can be hard to see how to get from arrivals to departures (with a new terminal, they really should have catered for airside connections) or where the taxi booth is. There are rigorous security checks before AND after check-in - the first one seems like an afterthought, since there isn't enough room to do it smoothly. There are no ATMs in departures, so if you forgot the R150,000 departure tax (I had miscounted and I ended up R500 short!), it's back down to arrivals and then through security again. And what is the stupid serpentine gauntlet of shops that you have to run to get to the gates? I wonder where this horrible trend started - I know Sydney's done it for decades (but mainly in arrivals). All up, a massive improvement over the old terminal in off-peak times.



DENPASAR BALI AIRPORT customer review :  4 March 2014 by P Ensor    (Australia)

Rating : 6/10

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Recommended

Just had my first experience with the new airport. Still a few bugs to be ironed out but I think it's not so bad. On arrival we had to get bussed to the terminal, we had pre arranged express visa but there wasn't really a line at immigration anyway. It's well worth it at peak times though. As usual priority business tags on bags were not first out. It also meant there was a short wait to have the bags screened upon exit. We were then shown to our car by the express visa girl which wasn't far and were away. After reading all the negative reviews about departure I was prepared for long lines. It wasn't too bad. First line to get into terminal to pass baggage screening was about 10 minutes. There was a long line at Virgin check in but was no one in business class line so I was straight through. The next line stop was departure tax with pretty much no wait at all. The customs line was the longest, probably about 15 minutes. They have free wifi at the terminal so wasn't so bad. Two extra staff would have made this a breeze. Seems to be a few complaints about the shopping strip you have to walk through. There's all you usual duty free here at exorbitant airport prices. Made my way to the temporary lounge. The furnishings are very nice and comfortable, the food selection is basically the same as the old lounge. Very limited and not high quality but pretty much standard for most of Asia. It was pretty much at capacity when I arrived and was annoyed that they were letting in people paying to enter. A couple of flights were called and it soon cleared out. The lounge wifi didn't work at all but the free wifi provided by the airport was great. On departure bags were once again scanned and the plane was on a sky bridge so boarding was quick and easy. Things are certainly not as bad as previous reviews have encountered. I did love the outdoor terrace garden at the old airport lounge, hope they have a similar setup once the new business lounge is complete.



DENPASAR BALI AIRPORT customer review :  27 February 2014 by C Roth    (Singapore)

Rating : 2/10

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Recommended

I fly to Bali regularly. Wasn't a fan of the old airport, inefficient, gloomy shopping areas, etc. I was hopeful seeing the new shiny airport. This cost a lot of money but is no improvement. Immigration queue ~2 hours with a "VIP" fast track for 25 USD. Gate shown barely 30 minutes before departure. Very little seating space. Poor cafe options with no appetizing food options and unappealing seating. Very long shopping mile which you have to walk through, too few gates for number of departures. Very poor passenger management at gate. Two flights to Singapore were located at the same gate, all passengers from both flights herded into the tiny gate area (no seating whatsoever) and staff tried to sort out by shouting. Staff were giving attitude to passengers who did not immediately understand the crazy sorting of passengers. Incompetent, crazy passenger traffic management. Good points? The bookstore (Periplus) is fine and the toilets are reasonably clean.



DENPASAR BALI AIRPORT customer review :  19 February 2014 by A Beasant    (Australia)

Rating : 0/10

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Recommended

Arrival okay, just slow. Departure horrible. Queues long, and they must try to employ the rudest staff they can find. Cash only for departure tax and yet no one thought to provide an ATM. Once through had lunch at the closest sit down cafe only to be served an awful club sandwich. No decent food places and nowhere else to sit. Bags opened by security many times and queues for everything. Worst international Airport available. If the staff were at all friendly it would at least make the lack of facilities bearable. Indonesia should be ashamed of this effort on such a beautiful place.



DENPASAR BALI AIRPORT customer review :  5 February 2014 by B Vincent    (Australia)

Rating : 6/10

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Recommended

I passed through the new Bali airport in November without any problems, so some of the reviews below got me a little anxious for my January trip. Arrival at about 5pm wasn't too bad, VoA payment was quick, Immigration not as quick but there was a fair queuing system in place and it only took 20 minutes to clear. My departing flight was at 1am so I made sure to reach the airport by 10pm. Check-in, departure tax and Immigration were all quick - I sympathise with the reviewer that clocked check-in at 20 mins per person, but maybe some airlines are better than others. The compulsory walk through the shopping area seems to have got longer, funny, although signs in the airport say it is "smoking and tobacco free", I distinctly remember seeing a tobacco section in the duty free shop. After the shopping area, things start to show signs of stress; too few toilets, with queues spilling out, VIP lounges just fenced-off departure lounges; not enough seating, people all over the floor. There are a few food stalls which look pretty temporary, but prices are close to western airport prices. Surprisingly there is free drinking water to be had, but only a couple of dispensers and supplies were running low. No information counters, and no PA speakers in the toilet. Clearly the new terminal isn't really ready yet, but all this said my experience could have been a lot worse.



DENPASAR BALI AIRPORT customer review :  4 February 2014 by L Russell    (Singapore)

Rating : 0/10

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Recommended

New airport looks similar to the old one, just a bit bigger. Arrival was fine (after some past horrendous experiences we always opt for the express service). The real horror story was departure. Massive queues, total chaos. I was timing how long it took them to check in each passenger and no joke, the average time was 20 minutes! For each passenger! Flight departed 3 hours late. Flight crew were apologetic, saying they were ready to go on time but the incompetents at check in couldn't do their job. Disgrace. Funny thing is departure was ok at the old terminal.



DENPASAR BALI AIRPORT customer review :  29 January 2014 by Lisa Verney    (Australia)

Rating : 5/10

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Recommended

We are frequent visitors to Bali and the new terminal is a delight in comparison to the old for arrivals. The service is pretty much the same (slow) and the baggage collection is a worry (especially when 3 planes luggage all unloaded on to 1 carousel. After our first trip we learnt about VIP express - for me its worth the additional $25USD. Departing is a nightmare, lined up like cattle to enter terminal, once you get in the door there is limited seating. Our last trip had 4 planes leaving within 10 minutes of each other to Brisb, Melb, Perth, all flights checked in a same time through 3 counters people everywhere - total chaos. The departure tax counter poorly signed. Once actually through the formalities things don't get any better, minimal seating, limited food and beverages available, untidy, PA garbled. All in all they have a way to go before it is world class.



DENPASAR BALI AIRPORT customer review :  21 January 2014 by Jim Kelly    (Australia)

Rating : 1/10

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Recommended

Worst check-in experience ever. 45 minutes standing sweating in a line leading into the terminal to get bags scanned. Finally, into air conditioned terminal but total chaos at Jetstar counter. Four flights leaving, no direction to queues and another 1.5 hour wait. Only one person checking in the Perth flight. About 40 mins before the flight is due to leave, someone finally comes out and asks if anyone is traveling to Perth. Yes, says I, us and the other 100 people standing in the line behind me. At last through to the next queue and a 20 minute wait in another line to pay departure tax before joining the next line to get through customs. My wife would have gone to the toilet, but the flight was already being called and there was, yes you guessed it, another long queue to the ladies extending out into the waiting lounge. But there was time for one last pointless bag check and body check before we went through the boarding gate. The person in front of us was complaining that the experience was so bad, he would never visit Bali again. This airport is a national embarrassment. After sitting on the plane for 20 minutes the pilot announced that the ground crew had disappeared, he couldn't raise anyone and we weren't going anywhere. Turned out the baggage conveyer belt had broken down and the bags were being moved manually. Total fiasco.



DENPASAR BALI AIRPORT customer review :  21 January 2014 by W Bates    (Australia)

Rating : 10/10

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Recommended

We departed Denpasar on first day of new facility. The hotel transport delivered us to the wrong area. When we got to the departure gate the staff directed us to the right area. We were uncertain how to get there and enquired at the Garuda desk. They were very friendly and arranged for us to be taken to the correct gate by buggy for which we were very grateful. The new departure area was large, cool, clean and I loved the clock. The staff were being abused especially as there was no duty free shopping by some of the travellers and I found it very embarrassing as it was their first day in the facility. All the staff were doing their best.



DENPASAR BALI AIRPORT customer review :  16 January 2014 by R O'Brien    (Australia)

Rating : 3/10

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Recommended

Bali tourism is bound to suffer as a result of the operational fiasco in the new airport. It took my family over 1.5 hours to get through security, customs etc and to the departure gate. There are separate security screening points for males and females so I was separated from my sons - is this a religious thing? The queues were ridiculous with less than half the staff required at the checkpoints making the waiting endless. When we got to the departure gate there were people sitting on the floor and around 100 seats cordoned off - the staff had no reason for this. If travel time to and from Bali is going to continue taking hours longer than necessary tourists will start to go elsewhere.



DENPASAR BALI AIRPORT customer review :  8 January 2014 by K Green    (Australia)

Rating : 1/10

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Recommended

We flew into Bali on 26 December. We didn't have any real problems with VOA, Immigration and Baggage collection. No doubt we were the only flight in at that time. On the way out of Bali - 2nd January it was another story. The first security screening was grossly inadequate. The queues were massive and as there appeared to be only 2 x-ray points it took forever. I pity the poor tourists in front of us who waited for approx. 45 minutes in the queue to be told they were in the international departures area not domestic. No signage of course. Once through the first security screening it was another long wait to check in. Purchase of the departure tax was quick but the next queue through immigration was very long and slow. There were more people collecting the departure tax than there were checking at immigration! The fact that we are now forced to walk through an enormous duty free "hall" is annoying. Whilst it appears most airports are doing this it would be nice to bypass them. There are no restaurants, just a couple of cafes with a couple of tables each and a couple of "hot dog stands". There is little seating and plenty of people were sitting on the floor. You can't go to your departure gate to sit down because you don't know which one you are allocated to until it is announced. Once at the departure gate the duty free purchases were wheeled in on a flat bed trolley!!! We had to get on buses to board the plane. The first two buses delivered passengers and then didn't reappear with new passengers for an hour. The airport is not finished, is not staffed sufficiently or correctly and the services are non existent. The whole airport experience was horrific. Next time I go to Bali I will pay someone to express us in and out.



DENPASAR BALI AIRPORT customer review :  8 January 2014 by Rose de Graaf    (Australia)

Rating : 0/10

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Recommended

We arrived in the New Airport in September and it was chaos. Not enough staff and it took 2 hrs to get through immigration. Just back from another trip in Dec/Jan 2014 and this time in the Arrival and Departure Lounge chaos. Arriving, a worker was haggling for money and he would get you straight through. We didn't accept but 2 hrs later wished I had slipped him a few dollars to take me through. Saw about 10 people being escorted through by this guy. Will be looking for him next time. No staff again. Departing, we got there 3.5 hrs earlier because we wanted to look around the new airport and have a relaxing meal/drink if possible but no. We got to the gate 35 mins before boarding and no meal yet. My husband is diabetic so that was a problem but got some snacks quickly before we boarded. To book in, there was a huge throng of people all en masse and as you got closer to the booking in of baggage, the masses parted and tried to choose the correct lane for their particular flight. People were arriving and just going to the front of the queue and we witnessed a couple of fierce arguments from frazzled travellers. Then even if they were in the right queue, they were crossing over to the first vacant line. Bedlam. Again, only one staff for each planeload. The plane was delayed 45 mins due to travellers still trying to get processed. Very poor organisation.



DENPASAR BALI AIRPORT customer review :  6 January 2014 by Anthony Tickle    (Qatar)

Rating : 0/10

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Recommended

Waited 1.5 hours to get into the airport through security screening. Moving walkway had no emergency stop and passengers were injured as there was no room at the top to step off. No staff managing people. Food outlets very poor. No seating available and not enough seating throughout the airport. Hundreds of passenger sitting on the floor. Business lounge disgusting. Dirty floor and chairs. Little food. No utensils. No glasses. Few drinks in the fridges yet few people in the lounge. Not possible to get luggage from car-park to departures as ditches and high kerbs prevent you get luggage across the roads. Poor signage and no staff managing the queues. Quality of finishes in a new airport the worst I have seen in a long time. No wonder tourist numbers are dropping off in Bali. Unacceptable airport and its new.



DENPASAR BALI AIRPORT customer review :  2 January 2014 by C Finn    (Singapore)

Rating : 0/10

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Recommended

I travel a lot for business and pleasure and have got used to the peculiarities of airports in countries with little experience of how to run one. However, Bali seems to have gone into reverse. The old airport was cramped and a bit lacking in facilities but at least it wasn't hard to navigate. The new airport has clearly been opened long before it was ready but even that cannot make up for the staggering and embarrassing disaster that they now have in place. The other posts have covered most of the points (no food, no seats, nothing working etc) so I won't labour them again but just to say that I have been though airports in third world African countries that were better. The only bright spot was the Balinese themselves who are unfailing polite and smiley. However this was such a bad experience it would be a factor in deciding whether I visit Bali or one of the many other destinations in the region next time.



DENPASAR BALI AIRPORT customer review :  31 December 2013 by S Majid    (Malaysia)

Rating : 3/10

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Recommended

Airport upgrading still ongoing. If you arrive during mid-day, the chances are you will have eight back-to-back flights with 2,000 passengers arriving between 11.30 to 1.00 pm in DPS. We paid for VIP Arrival Service which means we were whisked away passed the extremely long queue at immigration to the luggage collection point. Yes the luggage took some time to arrive but the immigration queue was much worse. The airport lacks seating facilities, the Premium Lounge was a make-shift sitting area bordered by temporary partitions and there was no facility for kids. Truly an airport that tests your patience.



DENPASAR BALI AIRPORT customer review :  29 December 2013 by D Johnson    (UK)

Rating : 0/10

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Recommended

Avoid this airport at all costs if you can. Transit through this airport should also be avoided unless you want to stand around for hours with very limited seating, and very limited facilities. You have been warned!



DENPASAR BALI AIRPORT customer review :  11 December 2013 by R Arzah    (Canada)

Rating : 0/10

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Recommended

What a disgrace. We arrived at the new terminal and it has none of the charm and grace of the island. The VOA process is fast but the immigration queue was the worst of any airport I have ever seen (and I have visited some bad airports), it took us about 2 hours to get through. Over half the immigration counters were not staffed, and there appeared to be no supervision. There is apparently an express service that allows people to jump the queue, I have never seen such a thing.



DENPASAR BALI AIRPORT customer review :  2 December 2013 by S Gautan    (UK)

Rating : 8/10

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Recommended

We touched down at 1530 and there was another international flight that had just landed. Visa on Arrival process is very quick, there are 12 agents serving and so it doesn't take long at all. However, it does mean that anybody on the plane who doesn't need a VOA gets to join the immigration queue ahead. We arrived at the queue and were faced with around 400 people ahead of us. I estimated the waiting time to be around 60 mins minimum. There were 8 immigration agents working but a little slowly. I asked a separate agent, who was directing passengers, for 'Express Service' and bargained him down to USD 45 for the three of us. Took 5 mins to clear immigration (he took us to a separate queue counter) and pick up our bags. No hassle, out of the airport in 15 minutes. Just remember if you don't want a particular service be polite and firm. They all respect that - no umms, uhs buts etc. Get straight to the point and don't waiver. Otherwise, in Bali, as they say, everything can be 'arranged'. PS - This was my first trip with our young son who was a bit hungry and ill and I needed to exit the airport quickly.



DENPASAR BALI AIRPORT customer review :  25 November 2013 by Andrew Muir    (Australia)

Rating : 0/10

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Recommended

The newly constructed airport terminal at Bali is a disgrace. There is minimal seating so persons are forced to resort to the floor. The disembarkation arrangements are pure farce. I arrive on Garuda ex Tokyo in the evening. It was raining heavily as the movable walkways do not seem to be operational passengers had to walk across the tarmac, there were 8 umbrellas available for a full A330-300. Designers have used polished stone in outside areas, not a good idea in the tropics. Travelators are not installed at floor level but rather require a ramp up and down. The queues to get into the airport are just as bad as with the old airport.



DENPASAR BALI AIRPORT customer review :  7 November 2013 by Ian Liversidge    (Singapore)

Rating : 2/10

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Recommended

Arrived from Singapore with Qatar Airways and into the new terminal. Seemed to be the only flight around so was quickly through the VOA and immigration but despite the lack of other flights, baggage took an eternity to arrive. Departure was an absolute joke. Huge queues to even get into the terminal and the first security check. Then check in. Then another queue for a further security check, then departure tax and a final queue for immigration. Limited staff on departure tax and immigration. Then the biggest frustration is that there's almost nothing in the way of facilities or restaurants available. The so called business class lounge was very poor. Quite clearly the airport just isn't finished yet. Why they didn't wait I just don't know. Overall a poor experience and worse than the old airport if I'm honest.



DENPASAR BALI AIRPORT customer review :  29 October 2013 by D Smith    (Australia)

Rating : 2/10

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Recommended

With the opening of the new terminal I was interested too see if there was an improvement on the old terminal. Sad to say no, brand new building but the with no improvement in customer service. On departure we where herded through to the old terminal which looked like it had been stripped of anything useful. Stifling hot with 3 flights crowded into the same area. When I arrived back I was disheartened to see approx 400 people in front of me waiting for a visa. There seemed to be more people asking you for express service (fee) than manning the immigration desks. Along with the hundreds of others spent a few hours queuing to get in. Then there was the question "where's my luggage" so of course you walk from belt to belt to find your luggage. Welcome to the land of smiles.



DENPASAR BALI AIRPORT customer review :  21 October 2013 by S Douglas    (Australia)

Rating : 0/10

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Recommended

Arrived and departed from new International Airport. We arrived on 7 October during APEC and were required to catch a bus to walk 10 metres as we didn't exit via air-bridge which was surprising as we flew Garuda. Quick transition through immigration but it took over 40 minutes for the bags to arrive. We were the only flight arriving during this period. Another scan was required and took another 30 minutes. Very disorganised. For departure from Bali the Airport is in utter chaos! If the airport isn't finished don't open it as the old terminal worked just fine. Confusing setup currently with security before check in, departure tax counter, another security check and then finally immigration. This is where the buck stops! Nothing completed! No food options and my guess is the airport is only 50% completed. Absolute disgrace to call this place a airport. Hang your head in shame! Keep the old terminal open until the new one is finished. Probably the worst airport in the world at present.



DENPASAR BALI AIRPORT customer review :  10 July 2013 by M Henry    (Australia)

Rating : 5/10

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Recommended

Flew from Brisbane, AU. It was still organized chaos. Arrived in Bali at 2.30pm which was one of their busiest times, and were delayed in the air for an hour. Transferred to the terminal by bus. Buying the Visa on Arrival (US25 each) went fairly quickly, but the wait to get through Immigration took much longer. Airport is quite humid and hot, with no air-conditioning. There was a delay in getting our luggage, took an hour, and no signage, so confusion as to which conveyer belt was ours. Immigration staff were ok, and friendly to our son. Lots of touts trying to take your bags etc, but just watch your bags and give a firm no. The pick up area was crazy but we found our pre-paid taxi fairly quickly. Leaving Bali, there is a quite a long walk from drop off to the entrance, and luggage touts are everywhere. We couldn't find any carts nearby, so I gave in and paid a tout 30,000 Rph ($3) to carry our bags (for 5 people) to the entrance. Had to wait a while to get past the first security checkpoint, which was a pain, and a bit stressful. Arrived a little early for check-in (9pm) and had to wait 15 minutes. We then paid our exit fee (150,000 Rph / $15) and got through Immigration after about an hour. warm. Airside, I had thought we could enter the best of 3 lounges (Premier Lounge) but was told by as we were not affiliated with their partner airlines. So we went to the cheaper one on the other side (Marigold Lounge) but it was only 150,000 Rph ($15). Facilities were ok, seats reasonably comfortable, food choice was a bit limited (rice, noodles, sandwiches, cakes and pastries and coffee, free beer but what do you expect - its only $15). Lighting was a bit dark for me. Large flat screen TV to keep you entertained. Free WIFI. Toilets / showers are located at the back, outside the lounge and were basic. We spent about 1-2 hours there. Staff were friendly. We had to go through a final security check just before the gates. Limited seating at the boarding gate, so we stood around for about 30-40 mins before getting onto our flight. So our experience at Bali Airport wasn't too bad overall, just need to be aware of the chaotic environment.



DENPASAR BALI AIRPORT customer review :  14 November 2012 by C Tung    (UK)

Rating : 5/10

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Recommended

Arrived at Bali late afternoon with Malaysia Airlines. Had arranged VIP service so arrival experience was great. Walk straight through the immigration. However if you are not arriving at the peak hours save your money. The queue wasn't too bad at all. I was also surprised how fast they deliver luggage to the belt. The meeting points for pick up was chaotic. I have never seen an airport so busy. Even if you stay at a 5* hotel you might have difficulty in locating your driver. Traffic leaving the airport was bad but that was part of the Bali experience – chaotic order. Leaving the airport was a bit easier. Took a midday flight and it wasn't the peak period at DPS. Before proceed to the check in area we were asked to show our ticket. I was bit amused since nowadays who would have a paper ticket? Luckily they just wanted to confirm that I was actually a passenger so my iphone calendar with flight number confirmed that. Luggage drop was easy, no queue and was handled by a very friendly lady. The departure hall was larger than I expected with a lot of shops. Most of them overpriced but that’s the same in all airports in the world. Terminal building is very dark and not interesting so I went straight to the lounge.



DENPASAR BALI AIRPORT customer review :  31 August 2012 by T Maddern    (Australia)

Rating : 2/10

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Recommended

The check-in area for international on the ground level is fine, but when you get to the departure area through immigration, that's where things go bad. Seating is very poor and rather than create areas with windows, the airport management have given priority to making it a giant shopping mall full of overpriced goods and people in the walkways continually hassling you for massage services. There are very few seats in the airport, despite many empty seats in the numerous eating outlets. If you want to watch the aircraft coming and going, you have to go to the gate lounge, but you're not allowed into this area until shortly before your flight departs. The cleanliness of the airport is satisfactory and staff are friendly. One other negative thing about the airport is that it is about a 300-500m walk once out of the terminal to the start of the car park. Unfortunately for those of you travelling to Bali - this is the only airport option. On the positive side - there is the selection of a new airport building and a couple of cranes, so hopefully in the next 3 - 10 years, this will be completed with adequate windows and runway viewing areas.



DENPASAR BALI AIRPORT customer review :  20 August 2012 by G van Glabbeek    (Netherlands)

Rating : 7/10

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Recommended

I really like this airport, it really is Bali in a nutshell. I read people complaining about porters and immigration officers who let you walk past the line for $25 extra. Those people have to understand that that is just how Bali, and frankly Indonesia in general, is. Westerners don't usually understand the approach of these porters, they can seem intimidating. In the end it's of course money that makes the world go round, but a part of them is genuinely trying to be helpful.



DENPASAR BALI AIRPORT customer review :  27 July 2012 by R Tan    (USA)

Rating : 4/10

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Recommended

The domestic terminal of this airport is in desperate need of serious upgrades. The waiting areas are overcrowded with seats that are not well maintained. The check in area looks very unappealing. Also, the check in staff need to tell passengers to ensure that they pay airport tax as there is no clear signage about it. I had to go back to pay the airport tax before I could proceed airside.



DENPASAR BALI AIRPORT customer review :  18 June 2012 by C Kear    (Australia)

Rating : 1/10

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Recommended

What a badly designed, badly run, and expensive place to travel through! US$25 per traveller coming into Bali, and $15 in Rupiah going out. The drop off/pick up points are a couple of hundred yards from the international terminal. This means you have to run the gauntlet of greedy porters, and it also means trouble for anyone with less than perfect physical fitness. Strangely, there seem to be pick up lanes just outside the terminal, which have been closed off and disguised with large pot plants. Coming into Bali, airside, you are presented with a line of men in casual clothes who will short cut the immigration line (and also allow you to bypass the mandatory fingerprinting of visitors) if you pay them an extra fee. Then it's a case of fighting through the porters and the mystery of locating the pick up point to leave the campus. Leaving Bali, there is the security check as you enter the terminal (not sure why), followed by heaps of expensive shops and several so-called business class lounges which in fact are just lounges which bargain against each other to try and get you to pay, enter and use their services. You'll be generally badgered by retailers and lounge staff, as you move through. However, where staff are genuinely needed, at the second set of security checks before the gates, you'll find a paucity, with the predictable enormously long lines. I arrived 3 hours before my flight, and despite doing no shopping or "lounging", I only just boarded my plane in time. The second security check had 3 staff checking hand baggage and passengers for 3 flights. Then another "open your bag" security check at the gate itself. Denpasar is a horrible airport set out to extract the maximum amount of cash from unwary travellers, and it can, at times, feel threatening. I've never been through such a bad experience when travelling. I couldn't come up with a similarly bad airport.



DENPASAR BALI AIRPORT customer review :  26 April 2012 by Karl Parkes    (Australia)

Rating : 2/10

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Recommended

Arrived by Garuda who have really lifted their game. However, organised chaos would be a good description. Earlier comments re porters is true, airport authorities need to take a more proactive attitude and not be complacent. Departures information boards are sketchy, there is practically no public seating, so I stood and walked around for 2 hours. Went out to a plane in a bus during pouring rain.



DENPASAR BALI AIRPORT customer review :  19 March 2012 by Dominic Olsson    (Timor-Leste)

Rating : 4/10

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Recommended

Clearly not designed for the numbers of people it handles. However, I was there in low season and I think staff at least make a good attempt at moving people through efficiently. The biggest problem is the huge distance from the terminal to drop-off points, with touts all along the way. Also the prices in the airport are the same as western airports (despite Bali being otherwise very cheap).



DENPASAR BALI AIRPORT customer review :  28 February 2012 by N Watson    (Australia)

Rating : 1/10

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Recommended

A total circus at the airport, immigration wait was not too bad, although very unfriendly at the Visa Section. The Porters are a total joke! We ended up with 5 Porters holding onto our two bags and all demanding copious amounts of US dollars for handling them. We found the Porters intimidating to say the least! Completing the checking in process took an age, so my advice would be to leave sufficient time prior to boarding.



DENPASAR BALI AIRPORT customer review :  16 February 2012 by C Effe    (Australia)

Rating : 6/10

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Recommended

Make sure to use the toilets on the plane, the next toilets will be before immigration but that could leave you even further towards the end of the queue. It will be hot in the immigration hall and there are no seats. The entry visa of US$25 can be paid in rupiah. Would always recommend to get transfers organized by the hotel, not an external company. Departing from Denpasar, get there in time, as immigration can again take quite a while. Sitting in the final waiting area before departure can get confusing as there are only printed paper signs with your flight number stuck up. Wait outside the boarding gate until the flight has been called a few times.



DENPASAR BALI AIRPORT customer review :  27 January 2012 by S Hedden    (USA)

Rating : 7/10

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Recommended

I got to experience both transfer and local arrival and departure. Arrival was fine. I had read horror stories about Visa on Arrival procedure especially with several flights arriving around midnight, but process was smooth and fast. Everything is clearly marked, pay for Visa, process immigration, then exit through customs. All desks were open and took 10 minutes. Transferring to domestic flight had to walk outside to domestic terminal. Domestic terminal is a bit haggard and worn with struggling aircon, but well labelled and efficient. Must have Rupiah to pay departure tax. Lots of Taxi touts on exit, but just refuse and proceed to taxi desk where rates are preset. Departing from international terminal was smooth but all the shops burning incense inside makes the air quite acrid, and there is no place to sit until about a half hour prior to departure when you are finally allowed inside your gate area.



DENPASAR BALI AIRPORT customer review :  19 December 2011 by J Vandenberg    (Australia)

Rating : 6/10

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Recommended

Flew into Bali December 2011 with Virgin, arriving on time at 2.30pm. As I expected this to be a busy time in customs and immigration, and being a senior lady, I'd prepaid $25 to be met by concierge services at the entrance to the arrival hall. Transfer from the plane to the hall was by bus. I was in the second bus, and on arrival, no Bali Concierge representative to be found, and no one holding up my name. I walked around enquiring about the company and looking for assistance, but no one knew this company and no help was in sight. I bought my own visa, continued through immigration on my own, collected my own luggage and passed through customs. This probably took only 30 minutes, so wasn't particularly busy, and I was very lucky. The following day I SMS'd the Bali Concierge services, who requested what my arrival flight details were, assured me they were at the airport from 11am to 11pm, and if I'd like to use them for departure, it would cost me another IRP125,000. Needless to say I did not use the company again, and have put this down to another of the Bali scams. So, be warned, obviously hoping to make the entry to Bali easy doesn't always work.



DENPASAR BALI AIRPORT customer review :  15 December 2011 by A Aigner-Muehler    (Australia)

Rating : 1/10

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Recommended

Arrived Sunday lunchtime. Very humid. Lines are ridiculously long at immigration on arrival, it took us 45 minutes to clear. Once through, the baggage carousal is not clear, you need to ask what carousal your luggage is coming off. Once you walk out of the airport, there are no signs for shuttle buses to hotels, nor is there a taxi bay. Trying to get information from the information desk, is like talking to a brick wall. Unpleasant experience.



DENPASAR BALI AIRPORT customer review :  29 November 2011 by J Mackay    (Australia)

Rating : 2/10

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Recommended

As a frequent traveller to Bali I have got to know it reasonably well and the key to the experience is when you arrive and depart. If you are fortunate enough to arrive from Kuala Lumpur at lunchtime you will have a much better experience than if you arrive in the afternoon when there is a rush of large planes. Same as when you depart. The midnight flights back to Australia are usually packed so expect long delays when you are departing. The queuing for visas and then the queuing for immigration make this one of the worst airports in South East Asia. There is the corrupt VIP service which allows you to skip the lines if you pay an extra $25 each, and families often fork out this to avoid hour long delays in non air-conditioned space. There is no duty free on arrival either and as other reviewers have mentioned beware of the porters. The shops when you are leaving though are excellent.



DENPASAR BALI AIRPORT customer review :  11 October 2011 by Peter Vincent   (Australia)

Customer Rating :  2/5

2 Star Rating   

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An openly hostile attitude greets travellers at both immigration and customs but my gripe is that the transit lounge has been closed which means that travellers are forced to purchase a temporary visa (US$25) irrespective as to whether their connecting flight departs in five minutes or five days.


DENPASAR BALI AIRPORT customer review :  8 September 2011 by G Forrester   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Arrived about 18.30 for our flight to Darwin and had a meal in the main lounge area. The meal was good, both my wife and I remained at the cafe for 2 hrs and then moved to the boarding lounge, had no problems passing through immigration or any of the security posts. When the boarding call was made for this flight we moved through the check-in, down the passage way to the last security post, this is where it started to go wrong. A young man on the security check told us we were on the wrong flight, during this time he became quite animated using a loud voice. It had now been announced final call and we were still having trouble, he maintained that this was wrong and would not listen to us, to resolve this I waived an older officer over to sort things out and all was cleared in a matter of minutes.


DENPASAR BALI AIRPORT customer review :  10 August 2011 by Brian E Smith   (Japan)

Customer Rating :  1/5

1 Star Rating   

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Depending on arrival time, the place can be smooth to get through or backed up for a good hour. Porters are pushy and always around to carry your bag for a fee. Be careful to book your taxi at the counter just outside the greeter area. The airport is sorely in need of renovations. Only two toilets at either end of the terminal, shops full of junk, smoking allowed in cafes and no wifi. Better hope you have lounge access.


DENPASAR BALI AIRPORT customer review :  9 May 2011 by Adrian Adkins   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Arrived late, after midnight. Visa on arrival + Immigration took at least 1 hour. Bags had been removed from the carousel by relentless porters. They'll grab your bag before you have a chance to get to it. They shouldn't be allowed inside the customs area- we weren't sure if they were legit airport staff. Had one follow us through customs and direct us to money changer (not great rates). We ditched him without tip because we didn't really want him following us anyway. Taxi queue outside was very long and slow moving. Suggest you arrange a transfer in advance.


DENPASAR BALI AIRPORT customer review :  24 March 2011 by Dave Williams   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Pleasantly surprised - both incoming and outgoing - no real hassles, crowds or delays - just follow the signs. Arrival to pick up approx 30mins, drop off to duty free shopping approx 25 mins. That was in March 2011. Can't say the same about Melbourne arrivals - 1hr 30mins!


DENPASAR BALI AIRPORT customer review :  16 January 2011 by M Elizabeth   (UK)

Customer Rating :  3/5

3 Star Rating   

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Didn't really like the atmosphere around the airport. It was way to crowded and unorganised. There was a very long queue when I had to pay the airport tax and could hardly find anywhere to sit.


DENPASAR BALI AIRPORT customer review :  2 September 2010 by N Werner   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

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I was prepared for the worst when I arrived at Bali airport after reading all those terrible reviews. I was arriving on Malaysia Airlines from KL and our flight was delayed for 1 hour. Maybe that was the reason that there was nobody queuing at immigration and we were outside within 20 minutes after arriving. Immigration and customs took no more than 5 minutes as my passport allows for a visa free entrance to Indonesia. Once you leave customs there is a long row of money changers but don't be a fool and change money there. The rates in town are much better. Our arrival was very efficient and I could not fault it except the long walk from our gate to immigration which took about 5-10 minutes as gate 2 is at the far end. Departure was not as good as you already have to pass through security just to enter the building. Check-in was ok and took a while even though we were already checked in online. Paying the exit tax was pretty straight forward and involved no queuing. Once pass immigration there are a few shops but the prices are not competitive if you compare it to other Asian airports in the region. The airport is old but I have seen worse. You pass through security again at your gate and once inside there is nothing much so do not bother going to early. Boarding was civilized but the infrastructure is really outdated. The gate agents set up a microphone and stereo set to announce the boarding calls as the gate did not have a speaker system. I found I was probably very lucky to have this smooth experience in Bali.


DENPASAR BALI AIRPORT customer review :  31 August 2010 by J Baker   (USA)

Customer Rating :  4/5

4 Star Rating   

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While expensive, I recommend using an arrival concierge service. The mid-afternoon is particularly brutal as multiple widebodies arrive within a few minutes of each other. We arrived, took our time walking, then met by our agent. He took passports and visa fee, then escorted us past immigration to where we waited for luggage. Around the time it came off, he appeared with our passports. So we're talking 15 minutes top, which we killed hitting the ATM and bathrooms. He then helped us to the front of the final xray queue, then past the hawkers and helped us locate our driver. $30 per person but worth it.


DENPASAR BALI AIRPORT customer review :  12 August 2010 by Andreas Dubiella   (Germany)

Customer Rating :  1/5

1 Star Rating   

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Horrible experience, waited 1 hour at immigration. On top of that, they take 25USD visa fee from you to come into the country and 15USD tax to leave the country. Therefore you get an old ugly airport and chaotic surroundings. For me, such kind of handling is unacceptable in a popular tourist destination and we will never go there again and spend our money somewhere else like in Thailand or Malaysia.


DENPASAR BALI AIRPORT customer review :  11 August 2010 by G Shepherd   (USA)

Customer Rating :  1/5

1 Star Rating   

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Arrived 17th July, absolute chaos. We waited 3 hours in the stuffy immigration hall. At one point an immigration officer waved goodbye to us and left his post - he was not replaced. It appears the whole system is totally overwhelmed - what a welcome to Bali.


DENPASAR BALI AIRPORT customer review :  8 August 2010 by Paul Meerman   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

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On arrival horrifying lines at immigration. More than one hour we stood in line, and hall was totally overloaded. Baggage was already taken off the carousel, and you have to search very good to find your baggage. Outside the airport some money-hunters take your luggage to carry out for a lot of money. Beware! On departure again paying tax. No lines at customs. Inside a lot of shops, but expensive if you compare it with Bali itself. This airport needs a huge facelift and some new ways to manage the incoming passengers.


DENPASAR BALI AIRPORT customer review :  21 July 2010 by J Bodine   (Australia)

Customer Rating :  1/5

1 Star Rating   

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The Airport in peak season is a shocker. We had a 2 hour wait to get through immigration and only half of the counters were manned. Being pinged USD$25 on arrival and with two small children who were tired and extremely hot - it was an appalling start to the holiday. Due to the massive delay our bags were left unattended on the floor - lucky they were locked. Departure was even worse with some people being charged USD$20 departure tax, and one family got ripped for USD$25 per person. For such an established tourism destination I give it a score of 1 out of 10 for the airport. I recommend Phuket anyday - far cheaper on all accounts. Bali Airport Management need to stop lining their pockets.


DENPASAR BALI AIRPORT customer review :  11 June 2010 by S Hayes   (New Zealand)

Customer Rating :  1/5

1 Star Rating   

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Not very impressed at all. Expensive entry visa USD25 then a 45 minute queue to move 10 metres. Non airconditioned immigration hall, so everyone standing there in queues, sweating. Fingerprint machine not going, nor was the screening camera, so no security scanning of incoming passengers. Hassled by porters trying to grab my case from me to wheel it all of 30 metres to the exit. On leaving, exit tax of 150,000 rupiah would be better if it were included in the ticket price. Another 45 minute queue this time to pass immigration. Only saving grace is the lounge upstairs, which has nice friendly staff and a good range of refreshments. Overall not a great welcoming image for a tourist Island.


DENPASAR BALI AIRPORT customer review :  25 May 2010 by L Wotherspoon   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Arriving at 1:15pm it took us 2 hours and 5 minutes to move about 25 metres in the Immigration queue. Each person was being photographed and fingerprinted and it was taking 3-5 minutes per person so if there were 30 people in front of you. By the time we got to the baggage it was all there and had been sitting around waiting for us! At customs, we tried to declare some dog food we were bringing in (for donation to BAWA) but he wasn't interested and waved us through. We spoke later with some other people who said the fingerprinting had only just been introduced. Not sure if this is correct or not but they clearly didn't have the hang of it. On departure, go through security and give up your water bottle. Checkin was quick as there was no queue (Jetstar to Perth). Then another security check. Then we thought we'd buy a bottle of water for the flight (USD1) - figured as we had already given up our water and been through 2 security checks, this would be OK. Another security check to get to the gate and they made us give up our newly purchased water. Lots of people in the queue had the same problem. What a waste of money and plastic bottles!


DENPASAR BALI AIRPORT customer review :  7 April 2010 by Margaret Hickey   (Australia)

Customer Rating :  5/5

5 Star Rating   

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The Prada Lounge was the best way to enjoy the horrible waiting time at the airport. The staff were friendly, courteous, and the food and drinks were very enjoyable. I would recommend this lounge as an alternative to sitting in the main area, although you will pay for it. Depending on how much you eat and drink, as to whether you get your money's worth.


DENPASAR BALI AIRPORT customer review :  26 December 2009 by J Leech   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Arrival very frustrating, long queues very slow through immigration. Over 3 hours just waiting, and wasting valuable holiday time. Hope they can improve service soon. Cannot see why they are understaffed and so slow. Departure from this airport slow, so many people at the top of the escalator no room to go. Not as bad as the arrivals though.


DENPASAR BALI AIRPORT customer review : 19 October 2009 : by John Lynn

Customer Rating : 5/5

5 Star Rating

Denpasar - seemed like a brand new terminal (international) - sailed through check in - no longer than 5 mins, straight to passport control - no queue paid my 150,00 departure tax then into a superbly clean departure area. Many shops and eateries (bit pricey though) - although all outlets charged different amounts for same things. Went to one outlet that wanted 40,000 rupiah for a bintang beer another on same aisle with better seating only charged 25,000 - it pays to compare). Amusing to see in the gents toilets above urinals a fish tank with tropical fish - novel idea !


DENPASAR BALI AIRPORT review : 28 September 2009 : by S Golledge

Customer Rating : 2/5

2 Star Rating

Checking in at Denpasar was chaotic. There seem to be all sorts of so called security checks without sufficient staff and proper facilities. We were travelling Business Class and had access to the Prada Lounge - a joke. The seats are falling apart and dirty, there was very little food which was cold and unappetising. There were no clean cups and saucers for about 20 minutes. Outside on the lead up causeway was a man carrying a sign advertising access to the lounge for 100,000 Rupiah. Where is the advantage in paying extra for so called business class comfort. If we didn't like Bali so much, it would be off my travel agenda just because of Denpasar Airport.


DENPASAR BALI AIRPORT review : 24 September 2009 : by Ian Johnson

Customer Rating : 3/5

3 Star Rating

Arrivals are a nightmare with long lines and the requirement to purchase a visa,present passport and have visa checked. Once through this are pick up baggage (slow) and then walk into a sea of signs and drivers. Not the best experience but through in around an hour at 10.30 on a Sunday night. Departure was much smoother although multiple security checks and searches were interesting. Check in (star class jetstar) was quick, as was customs. JAS Business lounge was excellent but boarding aircraft required another two security checks (one x-ray and one by "Qantas" security doing bag searches and pat downs. Overall the airport has improved considerably (5 years since my last visit) and in comparison to some other airports I would rate it fair. Note: duty free and shops remain expensive.


DENPASAR BALI AIRPORT review : 2 September 2009 : by Brian Smith

Customer Rating : 1/5

1 Star Rating

This airport is dreadful. Security is chaotic, immigration takes forever to get through and is understaffed, the meeting area for hotel car drivers is too small and crowded, and the business class lounge is similarly awful. And what is really infuriating is that they charge 150,000 Rupiah to depart. I make annual trips to Bali and I ask myself where does the money go?. A necessary evil I guess.


DENPASAR BALI AIRPORT review : 12 August 2009 : by G Tudor

Customer Rating : 1/5

1 Star Rating

Dreadfully long wait on arrival at Denpasar airport. It was pandemonium with many flights arriving on a Friday afternoon and only 4 immigration counters open. Waited in the queues for over two and a half hours - hot and uncomfortable with young children and the elderly particularly suffering. Needs crowd control to organise the traffic of the public, as people forgot their manners and queue etiquette went out the window in the stifling conditions. Not good enough considering the enormous amount of tourists providing Bali with an economy. However, departure was a much smoother process.



 

 
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