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Hamad International Airport Doha
2.5 Star Rating: Fair
27 reviews

 



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Hamad International Airport Doha customer review :  20 September 2014 by M Kent    (UK)

Rating : 5/10

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Recommended

Initially we were quite impressed with the airport, brand new, clean and spacious. We had short stop over but soon found the interior to be dim and verging on depressing. Reminded me of the jubilee line stations in London, lots of cold metal and glass which is easy to clean but isnt welcoming. Ok for a station, you don't stay there very long. An airport should be light and airy like KLIA. The facilities didn't strike me as being anything special but we didn't feel like exploring.



Hamad International Airport Doha customer review :  15 September 2014 by T Sumner    (Qatar)

Rating : 4/10

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Recommended

Limited customer services and information points. Lounges and seating limited particularly around children's play area. Made online enquiry about lost item which was never replied to. Given two different numbers for lost property by information which just rung out. Will have to actually return to the airport and locate lost and found without knowing if item is there. Airport itself is sleek, modern and very clean.



Hamad International Airport Doha customer review :  7 September 2014 by S Hood    (France)

Rating : 5/10

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Recommended

Arrived at the airport 2.30 am, 1st September, Emirates Business class. Very long walk from gate to passport control. The airport is too hot! even though it was empty. The arrivals process was very fast, no waiting for premium passengers. The luggage however was extremely slow. In the old airport the luggage was often on the belt before you cleared immigration. I waited over an hour before approaching the baggage services to find out my suitcase was still in Dubai and nobody could tell me why! Overall this was an unsatisfactory experience. The staff are unfriendly and unhelpful and appear to have no authority to make decisions to rectify difficult situations. This Airport has a long way to go to compete with the awards the old airport used to win.



Hamad International Airport Doha customer review :  2 September 2014 by Derek Salter    (South Africa)

Rating : 10/10

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Recommended

What a wonderful experience! Easy to transfer and the facilities are probably the best anywhere. The staff are all very helpful and it was a joy to use. If you are travelling business or first class the services have to be some of the best in the world. Separate check in areas, easy security, great lounge with all modern facilities. Happy to make it my airport of choice in the Middle East in future.



Hamad International Airport Doha customer review :  27 August 2014 by Michael M Kraft    (Qatar)

Rating : 9/10

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Recommended

Overall great experience! Would recommend instead of 1 line for taxis making 2-3¦people were waiting in the hot/humidity for 30-45 minutes for a taxi. Further, putting a couple ATM's after exiting the baggage area for taxi and other minor expenses. Besides that everything else was great! Fix these 2 items and I would give HIA a 10 instead of a 9!



Hamad International Airport Doha customer review :  27 August 2014 by Derek Salter    (South Africa)

Rating : 10/10

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Recommended

Very impressed. Spacious with good signage. Easy security check and lots of seating around the gate area. Far superior to the old airport.



Hamad International Airport Doha customer review :  27 August 2014 by Robert Stein    (Qatar)

Rating : 5/10

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Recommended

My second experience confirms my first experience. The immigration takes too long and is a bad start of the journey. Real pity.



Hamad International Airport Doha customer review :  27 August 2014 by J Ziton    (USA)

Rating : 5/10

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Recommended

Just returned 3 days ago. Not thrilled. Passengers strollers were not made available at the gate for pickup like other airports do. So myself and 3 kids with 6 carry-ons had to walk the long walk down arrivals without our stroller. There is an elevator down, but employees forbid you to use it, so we had to make our way down the escalator. No small feat with kids and bags. No carts or rental strollers either. How do they expect families with children to make the trek down arrivals with no strollers or carts for bags? We used al Maha on the advice from others. Glad we did because even 3 days ago immigration line was very long. Big issue with Al Maha - no bathrooms in the lounge. Really? The lounge is huge, but we have to exit the lounge and find one out in the immigration area. Again, impossible to do with children. Everything looks pretty but no thought into planning for functionality. Plus, the whole airport was so hot and dark.



Hamad International Airport Doha customer review :  8 August 2014 by Mohammed Al-Jofairi    (Qatar)

Rating : 10/10

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Recommended

I went to Hamad International Airport to board my flight to Dubai. I went 3 hours before my departure, my flight left at 1am, and I arrived at 9.30pm, so had plenty of time to stroll around. On arrival we clearly saw 4 gates, with the first one from the entrance dedicated to Qatar Airways First and Business Class passengers. The only thing that I would do differently is to have a dedicated curb to the QR Premium Passengers. Right now, there is one long curb and its for all passengers but cars would stop at the entrance of the dedicated entrance. There is nothing to stop an economy passenger from stopping in front of the dedicated entrance. Check-In: Once I stopped my car, a butler came and offered to take my luggage. I didn't have luggage so thanked him and proceeded inside. Once I entered, I was in awe at the sheer size and space of the new terminal space. Once I entered I saw a huge red carpet with a nice looking QR lady greeting passengers as they walked in. I informed her that I was a First Class passenger and she guided me towards a row to the right of desks separated with glass dividers. A lady went behind the desk to proceed with the check-in. Another lady gave me a glass of juice and some hot towels to freshen up, while she have me the boarding pass towards my flight. After I got my boarding pass, she guided me personally towards the end of the terminal towards passport controlâwhich was a dedicated facility for the Premium passengers. I was the only one checking in at the time so there was no queue at all. Once I finished passport control I took an escalator downstairs to the duty free area. The Main Terminal (the central area) is centered around a giant 6 million dollar Teddy Bear. It is clearly the center of attention. The Airport's three concourses, A B and C all converge into this Main Terminal with the bear in its midst. The area is sort of like the centerpoint of the Duty Free area, with shops all around it. I would image this area would have some cafes or other facilities. Restaurants: There are a some restaurants in the form of a large food court. Several restaurants including Burger King, an Indian restaurant, Italian, a coffee shop, sandwich bar, and Red Mango Frozen Yoghurt Cafe. The seating area was packed, but there were further seats towards the back of the food court. There are many other restaurants that are due to open soon. It is certainly a world apart from the old Doha. Lounges and Hotel: Qatar's Al-Murjan Lounge which just opened was out of this world! The area looks more like a fancy hotel than an airport lounge. Plenty of areas to sit and a lot of dining options. Each chair has a private computer with details of flight and internet usage. Apart from the two main big eating areas, there was a huge business center, lounge, two play areas for kids, an F1 simulator, several smaller seating areas within the large seating areas. Gates: I proceeded to the Gate, which was located in Concourse C. Gate 12, an A380 gate, had a large boarding area. Concourse C has a wooden roof and is lined with two interior trains, which are not yet operational. Long travelators cut through the middle. The Terminal was packed. There are however plenty of places to sit including Quiet Rooms, Sleeping Rooms and play areas for kids. The best part:”I was able to board using a jet bridge.



Hamad International Airport Doha customer review :  4 August 2014 by Robert Stein    (Qatar)

Rating : 5/10

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Recommended

Obviously the new Hamad International Airport is an improvement compared to the old Doha airport which looked more like an oversized Indian bus station. My first experience was at the start of Eid holiday and surprisingly the process from luggage drop-off, boarding pass, immigration and security check took more than 3 hours. Surprisingly because I expected a far more efficient process. It was of course a peak moment but nevertheless. For me they failed the stress test. The airport design might be ok, but efficiency and effectiveness is what travelers want. The construction took so long (about 5 years delay) that the expectations became very high.



Hamad International Airport Doha customer review :  30 July 2014 by R Giles    (Australia)

Rating : 3/10

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Recommended

At other airports we have been able to collect our stroller at the gate and to use it during transfer. We were told when we checked in that we couldn't because Doha supplies strollers instead. On our first time through we couldn't find one and so had a long and rushed transfer with toddler. On our second time through we had a 7 hour stopover, and could not afford to be without a stroller that our daughter could sleep in. We were told at the gate to go to the end of the corridor (quite a long one), the next person told us to go to the transfer desk. There they said that the man who provides strollers had gone home and we would find some downstairs through security. There we were told to return to the transfers desk, and so on. Each person directing us to someone else. 40 minutes of running around later (by my husband, once we were downstairs while I waited with child), and someone finally directed us to one. We did see a few at the end of our time in the airport - left by departure gates. But that doesn't really help people at arrival gates who need them (and we didn't see many). Not impressed!



Hamad International Airport Doha customer review :  28 July 2014 by Marc Coleman    (Egypt)

Rating : 0/10

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Recommended

The airport is not finished, repeat not finished, all that glossy exterior hides a total mess underneath.



Hamad International Airport Doha customer review :  21 July 2014 by I Ritchie    (UK)

Rating : 2/10

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Recommended

I was looking forward to the much heralded opening of the Hamad International Terminal and transited there on Monday 7th July. On a journey from Ho Chi Minh to Edinburgh, my layover was an extensive 9 plus hours so needed the best Qatar could offer to make this Qatar flight a good experience. In many years as an international traveler I have rarely had such a dreadful experience. As a gold card carrier my base line expectation was the standard of the Oryx Lounge in the old terminal, although on a business flight I was turned away from the new Oryx Lounge and sent to the temporary Business Lounge. This would be pleasant enough for a short while, although food options were sparse and the tobacco smoke from the smoking room tainted the atmosphere, but for a 9 hour stay it was abysmal. No area to lie down or rest, very harsh lighting from the LED adverts outside the window, and no one willing to help me in my predicament. After complaining and explaining my situation, they eventually sent me on a long walk to find the "quiet room". This turned out to be about 40 or so couches lined up behind a partition next to a very busy gate area. There were frequent full volume announcements from speakers directly above the couches. No food, no water, but one coffee machine if you needed to stay awake. With all that noise you didn't need coffee! I spent a miserable six hours there and returned to have some breakfast before boarding my now delayed flight. I must mention the flight experience was outstanding. As is often the case Qatar is let down by the transit experience and unless they get their lounge policy and facilities sorted out I will change my loyalty to another airline.



Hamad International Airport Doha customer review :  21 July 2014 by S Prosser    (UK)

Rating : 5/10

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Recommended

I was very disappointed by my first visit to the new Doha international airport. While architecturally impressive there are numerous logistical and design flaws already apparent. Qatar airways have already admitted that their premium lounge was not and is still not ready in time for the airport opening. Consequently a very small 'temporary' lounge gas been set up. Hard to understand considering the actual airport opening was about 3 years late! The premium lounge was incredibly crowded and significantly detracted from my Qatar airways and new DIA experience. I chose to make my way down and wait by my gate instead. This was a big mistake as the gate lounges only open 1 hour before departure. Consequently there was probably almost 100 people mooching about the gate entry sitting on the floor and the like waiting to get access to the gate lounge. There is simply not enough seating for transit pax outside the gate lounges which are all shut most of the time. Considering that Qatar Airways plans to be a major airline with Doha as its transit hub this is a major failing. Other problems were a lack of eating establishments for an airport this size and apparent quality. Toilets were pretty average as well. New Doha international airport does not come anywhere near the level of Changi.



Hamad International Airport Doha customer review :  13 July 2014 by Gery Satriawan    (Indonesia)

Rating : 9/10

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Recommended

If we are talking about the most current Doha airport which is the brand new Hamad International Airport, satisfaction would be the only word that crosses my mind. I flew from LHR to CGK via DOH with Qatar Airways, and I had the best transit times of my transferring life. Bear in mind that the airport was not yet completely built. But once they finish all the construction, it will be a travel haven. I heard that the airport will have a gym complete with the swimming pool which I didn't see yet. The transfer shuttle has not been operated either. But I can see in my imagination that Hamad International Airport will soon be the best airport in the world.



Hamad International Airport Doha customer review :  4 July 2014 by D Gale    (UK)

Rating : 10/10

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Recommended

I liked the small old airport in Doha, but I must say this new one is the best airport I have ever had the pleasure to visit. You have everything you need, countless TV screens showing news channels, lots of quality food outlets, comfortable waiting areas with chairs to match. Transfer was quick and easy. My connection time was 9 hours, and was able to doze comfortably. Discreet Smoking Rooms everywhere, but the one on concourse A is the state of the art facility. The whole Airport is fresh, with countless airport staff to point you in the right direction if needed. If you are ever there, try a Curry in one of the food outlets! All in all very impressed.



Hamad International Airport Doha customer review :  1 July 2014 by Phang Jun Xian    (Singapore)

Rating : 10/10

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Recommended

I flew from ZRH-DOH-SIN on Qatar Airways with a transit at the newly built Hamad International Airport. The airport itself is very clean, with the variety of duty free products. I got my Qatar Airways Boeing 787-8 Dreamliner model from there and the price is very reasonable so you guys should check out their duty free. Also, the customs officers are very friendly and they worked efficiently at the customs to prevent overcrowding and long queues.



Hamad International Airport Doha customer review :  24 June 2014 by A Alhammadi    (Qatar)

Rating : 8/10

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Recommended

Traveled through the airport 4 times since opening. Compared to the old airport its a big step up, but for a business/first class traveler, I have to say the premium terminal was like flying private, you can be at the gate in 3 minutes from entering if you had printed your boarding pass and use e-gate. But I did complain that the duty free was limited, so I guess you can't have it all. I think all in all its a great airport, giving a good to the facilities until they open the lounges. First few days some of the staff were not familiar with the facilities, but are improving.



Hamad International Airport Doha customer review :  24 June 2014 by J Chapman    (Australia)

Rating : 3/10

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Recommended

After all the delays in opening what a disappointment, can't see what all the fuss was about, just another airport. Unfinished and dreary, not enough seats, small wifi areas, toilets were disgusting. Not sure that they will be able to handle the estimated pax in the future.



Hamad International Airport Doha customer review :  17 June 2014 by Niclas Andersson    (Sweden)

Rating : 8/10

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Recommended

Transited through Hamad International en route Oslo - Bangkok T/R. Easy to see signs for Arrivals and Transit, and the transit security check took maybe two minutes. Then an escalator down to departures area. The airport has three concourses, A, B and C, which were easy to find. The airport is large and spacious. Quite a lot of toilet facilities, prayer rooms. Lots of shopping options, including high-end brands. A major plus is that the duty free outlets were located in such a way as not to obstruct the traveling public unlike some airports, which force you to walk through the entire length of the duty free section to get to your gate.



Hamad International Airport Doha customer review :  9 June 2014 by O Omar    (UAE)

Rating : 8/10

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Recommended

Transited through Hamad International en route to Dubai. Clear signage for Arrivals and Transit, and the transit security check took maybe two minutes. Then an escalator down to into the central atrium of the departures area. The airport has three gate areas, A, B, and C, and were clearly marked. The airport is large and spacious-and despite it being the evening rush hour, plenty of seating. Plenty of toilet facilities, prayer rooms-there is a large shower lounge in the B gates area that will open soon. Lots of shopping options, including high-end brands. A major plus is that the duty free outlets were located in such a way as not to obstruct the traveling public- unlike some airports, which force you to walk through the entire length of the duty free section to get to your gate. There were several Internet lounges, free to use, and available functioning Wi-Fi. Any problem the old airport had-from too few toilets, not enough seating, and cramped boarding areas, has been remedied by almost over-compensating. It is a bigger airport, which means more walking, and more to do. Do not recommend for tight connections-in fact, where 35 and 45 minute connections had been possible in the old facility, I do not think Qatar Airways will sell any connection that is less than an hour in the future.



Hamad International Airport Doha customer review :  6 June 2014 by S Harding    (UAE)

Rating : 6/10

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Recommended

Used for the first time for flight from Abu Dhabi to Perth. Good points: Space, ambience - with a fair bit of wow factor, signage, duty free and no issues with security. Bad: The dreaded buses are still out in force and, on first view, the business class / Qatar gold card holder lounge is cramped and little better than what was the silver members' lounge in the old airport.



Hamad International Airport Doha customer review :  6 June 2014 by Guy Millington    (UK)

Rating : 4/10

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Recommended

Transited through this airport on 4th June. I had been looking forward to the opening as the old Doha airport was a nightmare. But was left disappointed - nowhere to sit except at the gates, queues at toilets, no locks on toilet cubicles, WiFi not working, no phone signal, access to lounges restricted compared to old airport.



Hamad International Airport Doha customer review :  4 June 2014 by Helene Kenny    (UK)

Rating : 0/10

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Recommended

Transferred through Doha new airport 1 June 2014, on route from India to London. Transit area was in total chaos, passenger queuing back on to runway area, as transit area over crowded. Inaccurate information on boards. Security in total chaos, passenger getting crushed and queue barriers collapsing. Staff badly trained and not able to control the situation. Despite having a business ticket no access to lounges, no seating in the departure lounge, plane sat on runway as passengers unable to depart, as passengers unable to get through security.



Hamad International Airport Doha customer review :  2 June 2014 by Derek Gilboe    (Saudi Arabia)

Rating : 0/10

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Recommended

The Hamad International Airport recently opened, but is not ready to meet the expectations of fliers, particularly premium passengers of Qatar Airways. While the terminal is impressive architecturally, there are some logistic challenges and lacking customer service throughout the airport, but particularly at the security checkpoints. The lounges are extremely limited, particularly for Qatar Airways premium passengers, compounded by oversubscribed lounges where seating is at a premium. Since many gates are not ready for use, the bus system is still in use. Overall signage in the airport is good, however flight information boards are too few and it is difficult to find details that identify the correct departure area. Food services are lacking and maps that identify what services are available and where these may be found. The upside is the duty free and retail are all open.













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