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Doha International Airport Passenger Reviews and Doha Airport Customer opinions



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DOHA INTERNATIONAL AIRPORT customer review :  25 January 2013 by M Bertram    (Australia)

Rating : 8/10

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Recommended

We just transited through here on our way to Amman and found the experience much less stressful than we had expected. By the time we disembarked from our first flight, our next flight was already boarding but the flight attendants assured us it would be fine. The longest part was the bus ride as we flew J class to Doha and then were flying Economy to Amman so the bus first dropped the continuing J class passengers at the Premium Terminal before going to Arrivals and finally to the Transfer terminal. Once inside, I was pleasantly surprised. The security check lines were moving very quickly and, in about 10 minutes, we were at the gate ready to board the bus.



DOHA INTERNATIONAL AIRPORT customer review :  14 January 2013 by Laurence Wheeler    (UK)

Rating : 2/10

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Recommended

Great airline, but what a shambles at Doha, it is not a pleasant experience. Flew MAN-DOH-KUL with 1.5 hrs change time outbound and 1hr 45mins return. All transfers appear to be by bus, but this is very poor. The ground staff have a completely lackadaisical attitude, it is 15 minutes before you can disembark, then a wait on the bus while the driver chats with his mates. Elementary things like vans being parked on the bus ways delay you even further on what feels like several km from plane to terminal. We only went through security on the return journey for some reason and there were long snaking queues, but the actually processing was OK. When you get to the departure hall it is not too bad, with some nice outlets like Costa that take cards for small amounts for no surcharge. Not that you will get time to use them, as they are calling flights for ‘immediate boarding’ 50 mins before time. None of this was in any way relaxing given the ridiculously short transfer times booked by Qatar Airlines; one party we met had been allowed 31 minutes. I think there is a ‘new airport’ under construction. Until then I would recommend that nobody accepts itineraries that have less than say three hours for transfer, or avoid the place altogether.



DOHA INTERNATIONAL AIRPORT customer review :  28 December 2012 by David G Stein    (USA)

Rating : 5/10

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Recommended

I transited at Doha Airport. I understand that the airport is in flux, with new terminal about to be opened. What appears to be confusing at first, turned out to be just fine. I had a 6 hour layover and took advantage of the quiet in Oryx Lounge for $39. For me it was a good value as I was able to take a shower, have a snack at the buffet and a short nap. Waiting in the general transit terminal would haven crowded, noisy and services would have been few. On my way home I had only 30 minutes to transit because my first flight arrived late. I managed to get though to layers of security with ease and board my flight on time.



DOHA INTERNATIONAL AIRPORT customer review :  7 December 2012 by Navin Kuriakose    (Kuwait)

Rating : 7/10

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Recommended

The airport is small. That's what you'll notice first. Duty Free Selection is excellent. Duty Free staff are very helpful too. The eating out choices are mediocre two or three fast food joint upstairs. According to me the maximum lay over time you can spend here is 2 hrs. Unless of course you have lounge access.



DOHA INTERNATIONAL AIRPORT customer review :  14 November 2012 by A Sargeant    (UK)

Rating : 4/10

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Recommended

Transited through twice in last week. Airport is of ok quality, quite compact, lots of seating but generally had over crowded feel which let down the experience. Lack of food outlets, and ones available seemed full / lots of rubbish about. Main ground floor is mostly filled by large duty free shop. Problem with airport is buses from planes to/from terminal, does give it the feel and look of a fancy bus station. Going to far side of runway from / to terminal takes ages (15 mins) on the bus, and can stand on the bus waiting another 15 mins waiting for buses in front to let people board the plane before allowed off. Will wait to the New Doha Airport opens before every go through again.



DOHA INTERNATIONAL AIRPORT customer review :  12 November 2012 by H Spliet    (Australia)

Rating : 0/10

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Recommended

Doha airport is not a place to spend more than an hour in transit. Very poor facilities for longer stopovers. The bus trip from plane to terminal is not a pleasant experience as the journey can take more than 15 minutes and after a long flight the last thing you want is to "strap hang" in a bus which has very limited seating. I would not travel with Qatar again until it upgrades the Doha airport facilities. Even though I have travelled both business class (superb) and economy class (not much better than other airlines) I would not fly Qatar again unless the transit time is no more than one hour. Doha airport is dry (unless you can access the first and business class lounges), yet on the contrary the outbound duty free has a large range of liquor products at very good prices.



DOHA INTERNATIONAL AIRPORT customer review :  5 November 2012 by Rosemary Arnold    (UK)

Rating : 10/10

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Recommended

Arrived Doha en route Shanghai to Heathrow. Damaged an already inflamed Achilles tendon on stepping up to shuttle bus. On arrival at terminal an official made me sit down whilst he fetched a wheelchair. From then on it was priority treatment. Staff could not have been more kind or friendly. Had travelled out through Doha. Found terminal clean, uncrowded with easy to follow signs. Speak as you find and I found them wonderful.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2012 by Tom Johnston    (UK)

Rating : 10/10

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Recommended

Other than having to travel between the aircraft and the terminal by bus I have no problems with Doha but my review is based on travelling business class but I've never had any serious problems when flying economy. The new airport should be open soon so its goodbye to the free tour of the airport by bus.



DOHA INTERNATIONAL AIRPORT customer review :  10 October 2012 by A Stevenson    (UK)

Rating : 4/10

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Recommended

The original terminal, which I used to pass through frequently in the 1990’s, seems to have disappeared, to be replaced with a larger more modern building which is only a temporary terminal pending opening of the new Doha Airport. There are no airbridges, so passengers are bussed to and from the terminal. Many connecting flights have short transfer times (mine was 50 minutes) which considering the time needed to travel to and from the terminal makes for a rushed and somewhat stressful transfer experience. I had been given an orange and yellow trimmed ‘short transfer’ boarding pass on check in with instructions from Qatar Airways to make this visible on arrival at Doha and to follow instructions. As it turned out, no one was interested and there were no ‘short transfer’ lanes open or anyone offering assistance. Fortunately, it was easy enough to identify my departure gate, which was only a short walk away. The terminal itself is rather basic and functional, and still too small for the number of passengers using it, but easy to navigate and seems to do its job effectively enough. I was also impressed that my bags made the connection, but all in all not a particularly enjoyable experience.



DOHA INTERNATIONAL AIRPORT customer review :  10 October 2012 by D Gibert    (Vanuatu)

Rating : 2/10

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Recommended

I used this airport with my wife and kids on the way to and from Singapore to Paris, flying with Qatar Airways. We did not disembark into a terminal but into buses waiting on the tarmac to bring us to the transit terminal, in the middle of the night. The trips in the buses were long, we were stuck in one of them for 20 minutes at the bottom of the aircraft waiting to board the aircraft, the driving style of the drivers was anything but smooth. The terminal itself was drab and looked very old and tired, with nothing to do in it, (no duty free, hardly any food outlets).



DOHA INTERNATIONAL AIRPORT customer review :  28 September 2012 by Yevheniy Kahanovych   (Ukraine)

Rating : 6/10

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Recommended

Very smooth and fast on the short transit, but unpleasant and boring for 14 hours stay on my way back home through it. Freezing cold aircon late at night, only three tiny coffee outlets. Two smallish food courts with very limited choice (moderately priced though). Duty free there was a total disappointment in terms of choice and prices. Toilets were clean and well stocked. Used paid lounge (Oryx) and was disappointed with selection of snacks (almost nothing to eat), quality of pastries, selection of drinks. Overall the facility just does its business, but nothing more. Hope the new terminal will be what Qatar Airways deserves.



DOHA INTERNATIONAL AIRPORT customer review :  28 September 2012 by H Taniwidjojo   (Indonesia)

Rating : 4/10

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Recommended

It is a pity that after a great flight with Qatar Airways from CGK, I have to experience a lot of discomfort from very long bus trip from the plane to the terminal, limited food stalls, limited rest rooms and short of seats. I do not think I will fly with Qatar Airways again although this is one of the best economy class I have ever experienced. It is hard to believe that the bus trip from the plane to the terminal or the opposite can take more than 30 minutes while most of the passenger are without seat, it is very much torturing.



DOHA INTERNATIONAL AIRPORT customer review :  18 September 2012 by R Graham   (Northern Ireland)

Rating : 10/10

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Recommended

As a special assistance customer, I was terrified of transiting Doha Airport after reading other reviews. However, my experience could not have been more delightful. Upon parking at the stand myself and all other special assistance passengers were disembarked using a lift vehicle and driven in it to the transfer terminal. There we were seated in a reserved area then taken swiftly through security. I was taken to the smoking area whilst my wife checked us in and then we waited for a bus to take us to the aircraft. We again used a lift car to enter it. Super job, most efficient.



DOHA INTERNATIONAL AIRPORT customer review :  17 September 2012 by M Wanke   (Germany)

Rating : 3/10

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Recommended

Passed though DOH to and from Asia. The transit is pretty unpleasant. All stories about the crowds and queues and bus rides are true. Security check was fast, took about 10 minutes. There weren't enough areas for sitting. One quiet zone with about 40 impressive uncomfortable seats with fridge-atmosphere. Another quiet zone with more seats and a little bit warmer, doesn't deserve to be named "quiet". Lavatories provide just warm water but are clean at least. For people in economy there should at least be a little better organization.



DOHA INTERNATIONAL AIRPORT customer review :  7 September 2012 by Andrew Maile   (Indonesia)

Rating : 5/10

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Recommended

Travelled through this airport twice last month and overall impression was that it is below average. The biggest problem is that there are no airbridges onto the plane so in order to board the aircraft you go down an escalator into a very cramped 'holding area' with hardly any seats before boarding a bus for the very long journey out to the plane. Very poor indeed. Other facilities are quite basic with small, crowded and dirty toilets and a general air of overcrowding, including a horrendously long queue to get into the Oryx lounge. The only positive was that there seemed to be a lot of Qatar Airways staff all around the terminal assisting passengers. I hope the new airport will provide a much better experience for passengers.



DOHA INTERNATIONAL AIRPORT customer review :  17 July 2012 by S Wong   (UK)

Rating : 6/10

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Recommended

Good points: clean, bright, well signposted, sleep lounge for economy passengers, helpful staff. Bad points: small, overcrowded, not many food and beverage outlets, sleep lounges have funny (and uncomfortable) curved loungers. Used buses to take passengers to/from aircraft and terminal. Confusing terminal instructions for passengers debarking.



DOHA INTERNATIONAL AIRPORT customer review :  15 June 2012 by N Sutherland   (USA)

Rating : 2/10

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Recommended

Have to agree with the earlier posts. I could find only 3 toilets in the Transit Terminal Departures Area - all simultaneously out of operation. A freezing cold terminal in the middle of the night, no facilities, non functioning 'information' screens and lengthy bus rides all conspire to make Doha a fairly dismal place to make a connection. Why on earth have they scheduled so many flights transiting though an airport without a properly functioning terminal? Not recommended - and a poor advertisement for Qatar Airways who are clearly trying to deliver a quality product.



DOHA INTERNATIONAL AIRPORT customer review :  11 June 2012 by H Howell   (USA)

Rating : 5/10

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Recommended

I found airport to be crowded and lacking in the number of rest rooms needed for the passenger traffic. The security lines after getting off the bus seemed daunting, but use of looping lines seem to lessen the chaos. There were quite a few duty free shops, but food and sundry outlets non-existent. Will not transfer in Qatar until the new terminal has been in use for at least a year.



DOHA INTERNATIONAL AIRPORT customer review :  8 June 2012 by Rod Catz   (UK)

Rating : 1/10

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Recommended

Stayed in Doha 2 nights whilst doing Rome-Singapore. No air bridges. Bus out to plane on departing flight took 30 mins. Airport itself had 1 Costa Coffee outlet past immigration to serve the whole terminal. Toilets in the terminal serving around 12 gates had 2 cubicles and a queue. Would not go back to Doha until they open the new airport.



DOHA INTERNATIONAL AIRPORT customer review :  5 June 2012 by James Halley   (UK)

Rating : 6/10

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Recommended

My only experience of transiting DOH in the past was as a J class passenger and having read the reviews of the airport for transiting 'down the back' I did wonder if I had done the right thing. The flight was an hour early and there transit terminal security check was deserted so there were no bad experiences and I was soon walking around the duty free shops. Cost of food in the food outlets seemed OTT, but there is nothing new in that concept! Boarding for the onward connection was orderly although making everyone use the rear steps for boarding was a pain especially as the other steps wouldn't have disturbed the J class passengers (who in fact hadn't boarded anyway). I sincerely hope that the new airport will do away with the need for bussing (which is pretty much a thing of the past at most airports). Otherwise not half as bad as I feared!



DOHA INTERNATIONAL AIRPORT customer review :  1 May 2012 by Mike Rouse   (UK)

Rating : 1/10

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Recommended

Hundreds of pushing people trying to get through two security gates, queue jumpers, shoving, a few people nearly coming to blows and no air-conditioning. Once inside the facilities are not bad but could be better. This is my third time through the first two times were good but this last time it seems to be copying Heathrow for bad service.



DOHA INTERNATIONAL AIRPORT customer review :  24 April 2012 by Iskandar Illyas   (Malaysia)

Rating : 1/10

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Recommended

Transit at Doha for SIN-MAD and BCN-SIN flights with Qatar Airways. Airport is absolute chaos. No airbridge, long bus ride between plane and terminals, confusing terminals, unfriendly staff asking nonsense and unnecessary questions which slows down the boarding process. Very slow security clearance, very limited seats. Toilets smell, WIFI is almost non-existent, and I don't even care to visit the duty free shops. Luckily our transit time was between 1-2 hours.



DOHA INTERNATIONAL AIRPORT customer review :  16 April 2012 by Alan Krawec   (Canada)

Rating : 4/10

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Recommended

One of the strangest designs I've ever encountered. No air bridges. All aircraft are at remote stands requiring transfer buses, a real pain in the summer heat. Multiple terminals (arrivals, departures/transfers, satellite transfer, premium terminal). Departures/transfers terminal incredibly crowded, even at 1 in the morning. Security lines can be long and slow. Duty free store crowded and difficult to get through. Sparse selection of magazines, books and newspapers.



DOHA INTERNATIONAL AIRPORT customer review :  3 February 2012 by Ashraf Hoque   (Bangladesh)

Rating : 6/10

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Recommended

I have been to Doha airport a couple of times as transit passenger. The airport is quite big, but if we consider the amount of traffic it's handling, it should be much bigger. When busy, it's really over crowded and security check might take more than an hour to pass. Duty free is small but has a good collection of products. On the bright side, toilets are pretty clean, food in the restaurant is nice and plenty in amount, announcement is very frequent. All in all, nice airport, just have to be much more bigger in floor space.



DOHA INTERNATIONAL AIRPORT customer review :  3 February 2012 by J Olfato   (Singapore)

Rating : 2/10

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Recommended

Passed though DOH to and from Europe. The transit is nothing less than horrific. All stories about the chaos and queues and bus rides are true. People were already spilling out of the exit door because of the lines at the security check, there was no line to speak of, and it took me 40 mins to pass through. They are only using 4 of the 10-12 X-ray machines for hundreds of transiting passengers. There weren't enough areas for sitting. For people in economy there should at least be a little organization and cleanliness.



DOHA INTERNATIONAL AIRPORT customer review :  30 January 2012 by Ahmed Zuhairi   (UAE)

Rating : 10/10

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Recommended

First class Premium terminal. Luxury bus picks you up from plane with 15 seats. Premium terminal has a very limited duty free. There is a games room with a few PS3's, and a nanny room to look after kids, as well as a business centre. First class lounge was not busy. Food was enjoyable and included sushi and fresh exotic fruits. Had a 7 hour connection so was given a twin room which gave a comfortable 4 hour sleep. Spa treatment was overpriced so avoided that. An extremely enjoyable experience.



DOHA INTERNATIONAL AIRPORT customer review :  9 January 2012 by W Sweeney   (UK)

Rating : 5/10

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Recommended

Does not have a lot to offer except the Oryx Lounge. You can book for 25 pounds (GBP) for use of 6 hours. It has showers, complimentary food and drink (alcohol served until 2am but you have to ask for it at the food counters) and free internet. It provides seating, a small amount of sleeping couches and a smoking room. Staff are very friendly. Lockers are available, although you need to ask for a key at reception. Great value for money and a fantastic place to relax if you have a long transit (I am currently in lounge in a 7 hour transit (12am-7am). Warning, no announcements are made in the lounge so keep an eye on your watch and check the screens in the lounge for boarding gates.



DOHA INTERNATIONAL AIRPORT customer review :  9 January 2012 by S Pratama    (Indonesia)

Rating : 5/10

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Recommended

Generally it is a transit/transfer airport. Compared to many other airports it is standard, during peak hours you hardly can move freely in the airport. The duty free is small with limited items available. For such a transit terminal it is not entertaining/accommodating enough. The toilets need improvement, but still adequate. No trolleys available so you need to carry all of your cabin luggage when shopping in the duty free and the queue of the payment point could be a nightmare. Seats are often not enough during peak hours. Since they bussed everyone upon arrival and departure, it was very time consuming. Really hope the New Doha International Airport can be operational soon.



DOHA INTERNATIONAL AIRPORT customer review :  30 November 2011 by D Kener    (USA)

Rating : 6/10

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Recommended

First time visiting Doha and to be honest it is not very good. There is chaos, probably as a result of over- staffing. The staff members walk around arbitrarily opening and closing lines resulting in large masses of people being moving around aimlessly. The bus transfers are long. Much easier to transit through European airports. Duty free on the first floor is pretty nice and there is a smaller duty free shop on the second floor.



DOHA INTERNATIONAL AIRPORT customer review :  28 November 2011 by R Ali    (Bangladesh)

Rating : 9/10

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Recommended

Been at the transit terminal only. Any bigger, and it probably would've been overbearing. Wide choice of duty-free products and cafes. Seating adequate, sleeping room too small. Most washrooms are decent. Free internet and notebook for use - very handy, given that skype is already installed. They update you with flight information regularly on the mic as well as the display board. Security a bit too tight, but that's understandable.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2011 by Rosemary Eldousoky    (Qatar)

Rating : 8/10

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Recommended

I live in Doha and use the airport frequently. The most common problem is the lack of seating or space for travellers. The departure queues are the least efficient, but customer service is great at the counter. The problem we have experienced is knowing where to go for the check-in process, but staff are very hands-on and get travellers in the right queue. Signage could be better. I never experienced any issues through security, and immigration staff are wonderful. The food places located in the terminal are usually very busy with a lack of seats, and there are lines for food. The currency exchange booth is generally busy. The baggage return is hot and cold. When I returned from Egypt we waited over an hour for the bags to be distributed. After an hour, I went to the baggage office and complained because incoming flights after ours had received their bags. After I complained bags started to be distributed one-at-a-time. The smoking rooms are available and relatively clean with air vents. Restrooms were clean with service assistance available. The bus transits are long, but usually very efficient. Cabs outside the airport are quickly available.



Doha International Airport customer review :  21 October 2011 by L Hall    (South Africa)

Rating : 5/10

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Had two long layovers at Doha, both about 8 hours. Unfortunately we were not made aware of the Oryx lounge by our travel agent (I think we would have use it). We arrived at Doha to wait in long queues - they did however move quickly. The transfer to the terminal was very long on the 2nd leg. The transfer to the plane on the 1st leg was terrible (all shoved into a very small waiting room) and after about 20min doors were opened to allow us onto the buses - which we waited in with closed doors when we got to the plane. What is the point of a smoking room if everyone stands inside with the door open? Duty Free badly laid out on the one side - during peak times you cant move - a very strange mix of products. The food/outlets selection very limited. On the 2nd leg of our trip - we arrived at about 12pm (airport very busy) and sat down at a table - were told to move by a staff member who said he needed to clean. Roped the area off and left.



Doha International Airport customer review :  15 October 2011 by Mark Luddington    (UK)

Rating : 9/10

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First time visiting Doha and to be honest it was not as bad as I expected from the reviews. Transit terminal has plenty of staff and is clean and functional but toilets need a good clean, did not use the food or duty free shop so cannot comment. The bus transfers should be described as a free tour of the airport, new airport looks impressive and I hope that it opens soon.



Doha International Airport customer review :  3 October 2011 by O Mates   (Luxembourg)

Customer Rating :  2/5

2 Star Rating   

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Transfer via Doha, en route from London to Dar-Es-Salaam. The airport wasn't quite as I would have expected. No air bridges to terminal, all passengers disembarked onto buses, which then went for a ride around the airport, only to arrive a few hundred meters from the plane some 10 mins later. Security on arrival was efficient. Terminal building overcrowded with not enough seating. Shopping limited and pricey, also they would only give change in local currency. Food choice not great and badly organised (you have to queue twice, first to pay and then for the food). Toilets appalling. Wifi didn't seem to work. The new terminal is due to open soon, which should change the picture. Until then, an airport to be avoided if possible.


Doha International Airport customer review :  8 September 2011 by T Giz   (Turkey)

Customer Rating :  2/5

2 Star Rating   

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Flew to Beijing through Doha. 8 hours of stopover in Doha. The facilities are insufficient, the biggest problem was the insufficient, dirty toilets. The terminal building for transfers is small, overcrowded and messy. Transfers from planes to the terminal buildings are done with shuttle buses ,they do not have bridge system connecting planes directly to the terminal building.


Doha International Airport customer review :  29 August 2011 by Peter Bedson   (Oman)

Customer Rating :  4/5

4 Star Rating   

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Getting better for Economy Class transit passengers as they now have most of the x-ray machines operating and better organisation meaning queues at peak times are bearable. Security staff are friendly and helpful. The terminal is still bursting at the seams though (and will be until the new airport is built) and it is often difficult to find a seat at peak times. The free wifi works - the guy at the QTEL booth is really helpful. Food is good but there is only a limited number of outlets. All the gates are bus gates and sometimes the transit is less than slick.


Doha International Airport customer review :  18 August 2011 by A Newton   (UK)

Customer Rating :  4/5

4 Star Rating   

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I must say I was surprised after reading the reviews. They seem to have the bus to and from the aircraft well organised. Plenty of seating, not much in the way of food, and what was there was fairly pricey. I'm sure the opening of the new airport can't come soon enough. However the airport was not the hell hole it's made out to be.


Doha International Airport customer review :  28 July 2011 by Dave Vern   (Ireland)

Customer Rating :  4/5

4 Star Rating   

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Good clean Airport. Customs and arrivals very overcrowded but plenty of seats to relax could do with a better choice of food.


Doha International Airport customer review :  26 July 2011 by T Neyrinck   (Belgium)

Customer Rating :  4/5

4 Star Rating   

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Transited through Qatar Airways Premium Terminal, which is excellent. Calm, airy, relaxing, excellent food, plenty of staff, boarding times announcements in good time. Only drawback is the very small and uninviting shopping outlet on the ground floor. And the long bus rides around the airport from/to the aircraft remain.


Doha International Airport customer review :  22 July 2011 by F Harvey   (UAE)

Customer Rating :  1/5

1 Star Rating   

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This was the third time I've been to Doha airport. The check-in area and customs clearance were overcrowded. Once airside, the airport was bursting to the seems due to Qatar Airway's success. There was a lack of decent restaurants and cafe outlets (serving healthier food). The free wi-fi they advertise and I had used 2x before, was now unstable and I kept getting error messages. Not much else to do and not many spare seats or relaxing areas. The fact no planes pull up to gates mean annoying bus transits. I seriously hope the new airport will be much better and for the time being would advise flying via other regional, airports such as Dubai, Abu Dhabi or Muscat which have far superior airports.


Doha International Airport customer review :  21 May 2011 by R Benes   (Jordan)

Customer Rating :  3/5

3 Star Rating   

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Bus transfer from airplane to arrivals was quite standard. Transit is channelled through a few open security desks. My transit was around 7am - peak period. Overcrowded and limited duty free space, limited choice of books/newspapers, restrooms not acceptable standards and very low airconditioning. Oryx lounge 40 USD for entrance is not gift, but at least you have a well airconditioned space with comfortable chairs, space and high speed internet. Food availability was limited - around 11am they offer lunch service, yet limited. If you have more than a couple of hrs transit time, using the lounge could be a good solution. Departure procedures were standard, although pre boarding was very unprofessional. Pax were squeezed in a small preboarding hall for 30 minutes, then moved by bus to A320. The bus stood by the aircraft for other 20 mins with door closed before disembarking us. A little co-ordination between airplane and bus services would have helped.


DOHA INTERNATIONAL AIRPORT customer review :  19 May 2011 by T Neyrinck   (Belgium)

Customer Rating :  3/5

3 Star Rating   

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Very close to the city center, which is nice. Immigration, check-in, security were very efficient and effortless when I arrived and left Doha. The Oryx lounge is good value for money ($40) in case you need to spend 2hrs+ in the terminal, as there are very few shops and not much to see from the windows either. Duty free shopping not as much as in DXB, but no long walking distances here either to the gates. Would compare DOH to AUH airport. Still, the new Doha airport will be most welcome as a window to the world for Qatar. The first and last impressions a traveller gets is key! Even more important for transit pax.


DOHA INTERNATIONAL AIRPORT customer review :  19 May 2011 by P Bedson   (Oman)

Customer Rating :  3/5

3 Star Rating   

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Main terminal is way over capacity and there is not enough room for passengers with at peak times. You get a bus from the plane to the terminal and when you get to transit (the old arrivals hall) you are met with a sea of people trying to get into the terminal through security. There is supposed to be a system for short connections but the short connections line did not exist and they only call some people out of the line if their flight is closing. Tempers get frayed very quickly. Once through security if you have a short connection you need to run to your gate, if you have time to kill there are not enough facilities. All this is planned to change with the new airport but at the moment Doha is a place to avoid in transit.


DOHA INTERNATIONAL AIRPORT customer review :  18 April 2011 by M Berger   (Spain)

Customer Rating :  3/5

3 Star Rating   

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The sooner the new terminal is built, the better. The long bus transfers from/to some flights can mean the difference between successfully making a transfer connection, or not, with bags or without. I did make a very tight connection to Shanghai after arriving one hour late from Barcelona, only to wait on the bus at the foot of the airstairs for 15 minutes, along with 5 other buses! There needs to be better coordination between the staff in the Premium terminal and those at the aircraft, to enable business and first class passengers to make the most of the great transfer facilities.


DOHA INTERNATIONAL AIRPORT customer review :  4 April 2011 by A Fury   (UK)

Customer Rating :  1/5

1 Star Rating   

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I had the misfortune of booking flights late and getting poor connection times. 8 hours outbound, 13 hours inbound and they are clearly well over capacity. Transfers queues were long and frantic. Inside the lounge they have tried to improve catering facilities but food was poor. Toilets were appalling. How they have had such a deterioration since my last visit is beyond me.


DOHA INTERNATIONAL AIRPORT customer review :  28 February 2011 by R Eveleens   (Netherlands)

Customer Rating :  3/5

3 Star Rating   

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Coming in from Frankfurt around 1900, transfer was a nightmare for someone with tight connections. In the end it only took 45 minutes or so. Coming in from Bangkok around noon was a complete different story, all security lanes open, AND through in 30 seconds, so we had 1 hour and 25 minutes to wait for the next plane. Outbound we had a long layover and I strongly recommend the Oryx lounge, although it is a bit pricey for $40. In the general passenger area the toilets are not that clean, they have an attendant in every room, but since people washing themselves water is all over the place. Travel times by bus as mentioned in earlier comments are true, outbound 15 mins from airplane to the terminal, outbound it was just 2 minutes.


DOHA INTERNATIONAL AIRPORT customer review :  19 February 2011 by C Mangry   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Cleanliness

  

Facilities

We traveled late 2010 and found our overall Doha airport experience to be terrific, very pleasant and helpful staff and very clean airport. As we had a long layover we paid the $40 to use Oryx lounge, this proved to be a good idea. Again good experience, staff were helpful and multilingual. Food was fine and seating was ample. Even had a great floorshow provide by an angry and irrational man picking arguments with all and sundry. Perhaps he couldn't find the smoking room but the entertainment made the wait seem shorter. Would happily use Doha again.


DOHA INTERNATIONAL AIRPORT customer review :  3 November 2010 by Thomas Johnston   (UK)

Customer Rating :  4/5

4 Star Rating   

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Similar to my previous review as little has changed for transit passengers, security and immigration process quite quick but this could depend on how many flights are arriving at the same time. Ground floor always seems to be crowded, duty free shop poorly set out I've never been able to purchase anything here due to the long queues much better to use the smaller duty free shop on the upper floor. Plenty of seating available upstairs and as the seats have armrests it stops the backpackers lying full length still not somewhere you'd want to spend a long time. If you have along stopover there is the Oryx lounge, $40 for 6 hours but before you pay check there is a Melbourne flight due to leave within the next 8 hours, the rudest most inconsiderate people I've come across for a long time. All airport employees very pleasant and helpful.


DOHA INTERNATIONAL AIRPORT customer review :  26 September 2010 by A Khan   (UK)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

Facilities

Used Doha for my recent trip to India with Qatar, small airport can get very crowded when multiple flights arrive but staff were pleasant and efficient and pointed to the right direction and spoke an array of different languages. Plenty of seating, an okay duty free, standard food court. My gripe with them is the bussing of passengers to the aircraft especially for flights for passengers for Asian destinations where the bus was overloaded and without airconditioning and waiting on the tarmac. Hopefully they will solve the problem with the New Doha Airport with airbridges.


DOHA INTERNATIONAL AIRPORT customer review :  7 September 2010 by Tony Fields   (UK)

Customer Rating :  3/5

3 Star Rating   

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Facilities

I've used Doha 6 times since May, major drawback is the bussing to and from the aircraft. Plus point is that there is ample seating. If you are flying into Doha, as opposed to transiting, the queues for immigration tend to be small. Duty free prices expensive, service tends to be very slow. Food prices not as bad as they can be at other airports. It will be interesting to see whether they've addressed the minus points without ruining the plus points when they open the new terminal.


DOHA INTERNATIONAL AIRPORT customer review :  8 August 2010 by Paul Meerman   (Netherlands)

Customer Rating :  3/5

3 Star Rating   

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Visited two times during transfers. Both times no long lines, quick through baggage check. From and to airplane long routes on buses. Airport is old, but does for a short transfer. A smoking room available, coffee shop, eaterie and duty free shop (not cheap, except cigarettes). Working people friendly. Overall a positive feeling, but not a super airport.


DOHA INTERNATIONAL AIRPORT customer review :  27 July 2010 by S Byahut   (Nepal)

Customer Rating :  4/5

4 Star Rating   

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About 12 hr transit, journey MAN-DOH-KTM. The queues for security checks on arrival could be better: there were lots of connecting passengers with very few (and very long) lines, which could be improved. Transit area was great: good range of facilities (food, toilets, duty free shops to look around etc.) I had a great view of the runway from where I stayed. Wi-fi throughout the waiting areas could be a huge plus.


DOHA INTERNATIONAL AIRPORT customer review :  3 July 2010 by P Tanner   (UK)

Customer Rating :  3/5

5 Star Rating   

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Brief transfer en route Heathrow-Male, around four hours to kill on return journey. Outbound involved boarding a bus on the far side, round the perimeter road, through security - seemed a bit cursory - upstairs to departure gate, straight back downstairs, onto bus and straight back to far side to join second plane. Easy to pass time on return, plenty of seats and a great view of takeoffs and landings. This time the flights arrived and left from the terminal side. Duty-free very expensive but you don't have to use it - it's an air terminal with a few shops, not a ghastly mall like Heathrow or Sydney. Piers would be nice given blistering outdoor temperatures, but that's academic as a new airport is being built.


DOHA INTERNATIONAL AIRPORT customer review :  4 May 2010 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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A mixed experience. Arrival very easy and quick. Departure rather stressful. Have to fight through crowds, lines for check-in, passport control rather confusing and disorganized as was security and not convinced how serious it was - there is secondary gate screening which is good. In the main terminal, one shared lounge (except for Qatar Airways) as far as I could see and a couple of places to eat.


DOHA INTERNATIONAL AIRPORT review :  15 April 2010 : by Paul Rex   (UK)

Customer Rating :  4/5

4 Star Rating   

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My family had 4 hours plus between flights so we paid $40/head to use the Oryx lounge. This covers food and drinks (including alcohol on request), WiFi and showers. Not the greatest lounge ever, but very friendly staff on the reception desk and quite a useful base for a long transit time.


DOHA INTERNATIONAL AIRPORT review :  12 January 2010 : by E Connor   (Spain)

Customer Rating :  4/5

4 Star Rating   

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After reading reviews here, we were slightly concerned even though it was only a 2 hour stop over. We need not have worried at all. Security was quick and easy with efficient staff who pointed us in the correct direction for transit. After our flight from LHR we wanted to freshen up and found the toilets very clean with large cubicles and plenty of paper towels. Duty free was expensive but there is a smaller shop on the 1st floor were you could buy small gifts, books, papers, soft drinksetc at good prices. Next door was a Costa Coffee and we enjoyed a nice coffee for a similar price to Europe, so we had no argument there. Didn't use the food court area but it looked okay, nothing fancy and not much choice but was serving it's purpose. All in all it was an okay small airport which was very clean and comfortable, my only one annoyance was the gentleman on our boarding gate who stopped nearly every non-white person who passed, to check their details. He was so rude and patronising to a British born Indian lady in front of us it was embarrassing for her. Thankfully she kept her cool and dignity which showed him up. If this is normal for the male staff in Qatar then it's a real shame but something for people to be aware of.


DOHA INTERNATIONAL AIRPORT review :  30 November 2009 : by Robert Szocik   (UK)

Customer Rating :  5/5

5 Star Rating   

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Transiting to/from HKG. Huge queues at security due to constant landing of widebody aircraft, but it never took longer than 15 minutes to clear security, as plenty of staff and scanners are available. Never imagined an airport could be so crowded at 2am. The terminal is too small, considering how busy this airport is becoming, but this has the benefit that all the gates can be reached 2-3 minutes after security. Passports are only checked at the boarding gates. Facilities are limited (ground floor duty free area, a few restaurants and small shops upstairs) so a long layover would be dull, but enough for a 2-3 hour wait. Plenty of seats everywhere. Toilets inadequate - the cleaners do try, but can't seem to keep up due to the volume of pax. No air bridges, so a long bus journey to/from the plane seems usual. Efficient, polite English-speaking staff throughout. Cheapest bottled water I have ever seen at an airport - £0.33 GBP! A nice place to transit if you have a short layover, I will try and use DOH on future transits to Asia.


DOHA INTERNATIONAL AIRPORT review :  15 November 2009 : by Tom Johnston   (UK)

Customer Rating :  4/5

4 Star Rating   

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Doha airport is on the small side for the numbers of flights Qatar are running. I arrived from Manchester on route to Bangkok early evening to the usual long lines at security - which to be fair do seem to quite efficient. Main terminal is compact to say the least lower floor crowded, duty free area badly set out almost impossible to walk around at time without knocking something off the displays with your bags - long queues to pay I gave up and went to the second floor which is much better with plenty of seats. As I had an eight and a half hour stopover on both outwards and return flights I pre-booked into the Onyx lounge - this is situated on the second floor and quite nice - quiet with plenty of seats, a small internet corner. In the main area there are TVs, newspapers and magazines but only of local interest. A small food area is nicely set out, selection of food a little disappointing although its plentiful, you can help yourself to tea, coffee and soft drinks as often as you want. The cost in $40.00 but if you are only in Doha for a short time its not worth paying . Check in is very good in Doha as it was on all parts of the trip, Qatar staff are excellent and went out of their way to book me into an exit row seat due to my height. I believe the new airport will open in 2012.


DOHA INTERNATIONAL AIRPORT review :  9 November 2009 : by R Voisin   (France)

Customer Rating :  2/5

2 Star Rating   

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Long stopovers both ways in DOH - 5.5 and 4.5 hours. Limited choice and low quality of food and drink if you have no lounge access. Childrens play area was closed and looked in a bad state of repair. Toilets in sufficient supply but not very inviting. Boarding announcements nonstop and very loud - airport was cold, buses were even colder. Bus ride and waiting time at the aircraft was unbearable on both trips. On the return leg we remained 35 minutes in front of the aircraft before being allowed onboard. As a result we saw the baggage handlers for our flight throwing violently all suitcases on the tarmac prior to loading - not what you would expect. Transfer and security were efficient. If you have a short transfer in DOH it may be okay. For longer stopovers wait until the airport has been re-vamped or take warm clothing and aspirins.


DOHA INTERNATIONAL AIRPORT review :  24 October 2009 : by Michael Davies   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived at 18.30 from Manchester to connect with a flight to Dubai. Like many others, we were on a remote stand, and a bus journey longer than average. However, it did mean that you were dropped right by the Immigration desks and transit section. So you didn't have to walk far. Transit processing very quick and I was in the departure lounge 5 minutes after getting off the bus. Doha Airport is small, which means that all the departure gates are within the same area - no walking miles. Duty free shop small size, good choice of usual items but a bit chaotic due to lots of people. Prices same as other international airports. The food court was small and also chaotic - food below average, so dont rely on this! Nowhere to get a beer. My lay over was only 80 minutes but this soon passed as boarding for my onward flight started 50 minutes early due to the plane being on a remote stand. The experience on the return journey was very similar. For both flights we were ready to depart well before scheduled time. Doha airport is very efficient, although I wouldn't want to have to stay there for a long time as facilities are limited.


DOHA INTERNATIONAL AIRPORT review :  15 September 2009 : by C van der Walt   (China)

Customer Rating :  3/5

3 Star Rating   

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I had a stop in Doha on my way from Shanghai to Johannesburg and back. The duty free was overcrowded and toilets dirty - there was enough seating thoug. No real restaurant to sit down and have a snack or a drink (the food court was full). The airport is reaching full capacity now and I hope they will open the new Doha airport soon.


DOHA INTERNATIONAL AIRPORT review :  27 June 2009 : by Yves Roux   (France)

Customer Rating :  4/5

5 Star Rating   

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Good airport. Easy to go to check-in and moving in the airport - not too big. The bad thing is the way to go to plane, using small bus that take 20min to go to the plane. The road of the bus is to go all around the airport: a bit long.


DOHA INTERNATIONAL AIRPORT review : 4 June 2009 : by N Weeden

Customer Rating : 4/5

4 Star Rating

I have passed through Doha twice as a stopover to Bangkok. Doha is a great airport if you don't have too long between flights. But on my last trip the stopover was eleven hours. I found all staff very helpful and friendly yet professional. Plenty of space to sit down and relax. My one criticism (and I do realise Qatar is a Muslim country) Doha is an International airport and needs a good 'sit down' restaurant (not a take-away) and a bar for travellers. Having said that, I look forward to more visits as I found Qatar Airways the best airline that I have flown with.


DOHA INTERNATIONAL AIRPORT review : 5 May 2009 : by Martin Brown

Customer Rating : 3/5

3 Star Rating

I got here early as I thought my Amex Card gave me access to a lounge, however only Amex issued in the Middle East can have access so found myself with 2 hours of walking round. When I arrived the queue for the baggage screening was short so was straight in, checkin was fast, immigration was not so fast and final security check was okay as the immigration lines were throttling the amount of people trying to get through. Once inside you go straight into the duty free area, of which there were plenty of cigarettes, but everything else seemed to be lacking for example the only decent champagne was a '98 Dom Perignon, everything else was Moet or less. To be honest, they did have everything you could want i.e. electronics, Mont Blanc, Hugo Boss etc, but the range they had of each was limited and expensive compared to UK High Street prices. There were a few shops on the upper level, but the main shopping was a large single shop on the lower level. Food was also limited, no restaurants, just 2 food courts at separate ends of the terminal, both were very busy until gone midnight, then they were almost deserted. Opposite the far food court was a small childrens play area. One thing you could find plenty of was toilets and smoking rooms, however some of these are 'hidden' so most people crammed into the smaller easily accessible rooms whereas the larger rooms were empty. At the far end of the terminal were a mosque and next to it a quiet room. The quiet room has very comfy chairs but none were free, so a few people were sleeping in the mosque despite the sign "No sleeping in the mosque". On a previous visit here I was with BA and had lounge access, this makes the airport a much better place to be. Unless you have lounge access, this airport is okay for short transits and if you don't have long to wait for your flight but if you are there for more than an hour you may get a little bored.


DOHA INTERNATIONAL AIRPORT review : 23 April 2009 : by Andrew Stuckles

Customer Rating : 5/5

5 Star Rating

I had 1 hour 20 minutes to make a connection. You have to go through security which is the long line when you first get off bus into arrivals lounge. It will take about 20-30 minutes to get through. They were quick to get passengers through. Behind it, you will find lot's of stores and boutiques. Bathrooms were clean and efficient. If you're a smoker, they have a smoking room. I made my flight with 20 minutes to spare.


DOHA INTERNATIONAL AIRPORT review : 14 April 2009 : by Alan Ho

Customer Rating : 4/5

4 Star Rating

Used the airport 1 week ago as a part of my flight from Singapore to Athens via Doha. A small airport with all the basic facilities you would need for a short transit, but if your transit time is long bring along a good book as you might not have much things to do here.


DOHA INTERNATIONAL AIRPORT review : 6 April 2009 : by Ian Jenkins

Customer Rating : 2/5

2 Star Rating

Aircraft parked remotely, and everyone has to be bussed to terminal. Long line at security check, but reasonably well organised. Terminal itself is rather boring and announcements too loud. Layovers tend to be long (3-5 hours). Food counters only seem to offer fast food. Coffee expensive (9GBP for 2 coffees!). Toilets overrun at certain times


DOHA INTERNATIONAL AIRPORT review : 5 March 2009 : by S Wood

Customer Rating : 4/5

4 Star Rating

Qatar Airways transit arrangements (MXP-DOH-BKK) were first class, very quick (5-10 mins, once your bus arrived at the terminal) and hassle free, even with kids. Economy terminal is really quite nice, perfectly adequate and there is a super play area for kids at gate 16.


DOHA INTERNATIONAL AIRPORT review : 26 January 2009 : by S Pathirana

Customer Rating : 2/5

2 Star Rating

I have passed through this airport about 20 times in the past few years, I use Economy, hence don't get the privilege of accessing the Premium Terminal. Transfer lines just to scan your bag can take up to 45 minutes. The transfer section needs to be thought through, given the expansion of Qatar Airways. Staff are either friendly and clueless, or just unfriendly. Toilets are disgusting. Very limited food and duty-free options. I'm glad that a new airport is coming up as this airport does not too Qatar Airways' reputation any justice.


DOHA INTERNATIONAL AIRPORT review : 6 January 2009 : by I Pattison

Customer Rating : 5/5

5 Star Rating

Just used Doha airport to and from Cebu. Airport is very clean, plenty of comfortable seating and toilets. Did not use any of the eating facilities as stay was not long. Only criticism is the chaos getting through the transfer x-rays 2000+ people desperate to get through for flights which had announced last calls, more staff stopping queue jumping would have helped.


DOHA INTERNATIONAL AIRPORT review : 15 December 2008 : by Sahar Choudhury

Customer Rating : 5/5

5 Star Rating

Clean, small, modern airport fantastic for transfers and staff are helpful. Plenty of seating space on the 1st floor but ground floor gates were crowded. Go upstairs and sit. There is a Starbucks on 1st floor at one end and accepts dollars and British pounds and the staff speak English. Change returned will be in Qatari dinars. On the other end of the floor is a restaurant but I did not use it. As someone commented below, the toilets aren't as clean as the airport. But I found some clean toilets near the Starbucks hidden away - just ask the Starbucks staff for the nearest toilets. I prefer Doha Airport over Dubai because of ample space and peace and quiet and easy transfers.


DOHA INTERNATIONAL AIRPORT review : 26 November 2008 : by I Pattison

Customer Rating : 5/5

5 Star Rating

Very clean airport, fairly limited shops, but adequate for short transfer stops. Plenty of seating. Departures can be a bit chaotic. Staff very helpful.


DOHA INTERNATIONAL AIRPORT review : 18 September 2008 : by Yasir Iqbal

Customer Rating : 5/5

5 Star Rating

Since Feb 2006 I travel very often between Berlin to Karachi/Islamabad (TXL to KHI/ISB) and I find this airport very different from 2005, it has improved surprisingly. As I am privilege club member I am guest in Gold lounge which is very comfortable place to be. If I have more than half an hour between flights, it is usual that I take a shower, some food and tea before my next flight. This airport has all wonderful except its security screening machines where queues are very long and in summer it can be very huge.


DOHA INTERNATIONAL AIRPORT review : 15 September 2008 : by Jon Marshall

Customer Rating : 4/5

4 Star Rating

Stopped on transit to Abu Dhabi. Small but well laid out airport with plenty of seats. Bus transfers are a pain but unavoidable at the moment. No problem with the gents toilets on my visit but my wife said the floors were wet in the ladies toilets. Overall good experience.


DOHA INTERNATIONAL AIRPORT review : 22 July 2008 : by S Thew

Customer Rating : 4/5

4 Star Rating

For our morning arrival, the airport was not at all crowded. For a mother of three, most important of all, it held a really nice play area. The area included a climbing and sliding area which is really helpful when working off all that stored energy from a long-haul flight. Better than expected.




 
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