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Doha International Airport Passenger Reviews and Doha Airport Customer opinions



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DOHA INTERNATIONAL AIRPORT customer review :  4 April 2011 by A Fury   (UK)

Customer Rating :  1/5

1 Star Rating   

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I had the misfortune of booking flights late and getting poor connection times. 8 hours outbound, 13 hours inbound and they are clearly well over capacity. Transfers queues were long and frantic. Inside the lounge they have tried to improve catering facilities but food was poor. Toilets were appalling. How they have had such a deterioration since my last visit is beyond me.


DOHA INTERNATIONAL AIRPORT customer review :  28 February 2011 by R Eveleens   (Netherlands)

Customer Rating :  3/5

3 Star Rating   

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Coming in from Frankfurt around 1900, transfer was a nightmare for someone with tight connections. In the end it only took 45 minutes or so. Coming in from Bangkok around noon was a complete different story, all security lanes open, AND through in 30 seconds, so we had 1 hour and 25 minutes to wait for the next plane. Outbound we had a long layover and I strongly recommend the Oryx lounge, although it is a bit pricey for $40. In the general passenger area the toilets are not that clean, they have an attendant in every room, but since people washing themselves water is all over the place. Travel times by bus as mentioned in earlier comments are true, outbound 15 mins from airplane to the terminal, outbound it was just 2 minutes.


DOHA INTERNATIONAL AIRPORT customer review :  19 February 2011 by C Mangry   (Australia)

Customer Rating :  5/5

5 Star Rating   

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We traveled late 2010 and found our overall Doha airport experience to be terrific, very pleasant and helpful staff and very clean airport. As we had a long layover we paid the $40 to use Oryx lounge, this proved to be a good idea. Again good experience, staff were helpful and multilingual. Food was fine and seating was ample. Even had a great floorshow provide by an angry and irrational man picking arguments with all and sundry. Perhaps he couldn't find the smoking room but the entertainment made the wait seem shorter. Would happily use Doha again.


DOHA INTERNATIONAL AIRPORT customer review :  3 November 2010 by Thomas Johnston   (UK)

Customer Rating :  4/5

4 Star Rating   

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Similar to my previous review as little has changed for transit passengers, security and immigration process quite quick but this could depend on how many flights are arriving at the same time. Ground floor always seems to be crowded, duty free shop poorly set out I've never been able to purchase anything here due to the long queues much better to use the smaller duty free shop on the upper floor. Plenty of seating available upstairs and as the seats have armrests it stops the backpackers lying full length still not somewhere you'd want to spend a long time. If you have along stopover there is the Oryx lounge, $40 for 6 hours but before you pay check there is a Melbourne flight due to leave within the next 8 hours, the rudest most inconsiderate people I've come across for a long time. All airport employees very pleasant and helpful.


DOHA INTERNATIONAL AIRPORT customer review :  26 September 2010 by A Khan   (UK)

Customer Rating :  4/5

4 Star Rating   

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Used Doha for my recent trip to India with Qatar, small airport can get very crowded when multiple flights arrive but staff were pleasant and efficient and pointed to the right direction and spoke an array of different languages. Plenty of seating, an okay duty free, standard food court. My gripe with them is the bussing of passengers to the aircraft especially for flights for passengers for Asian destinations where the bus was overloaded and without airconditioning and waiting on the tarmac. Hopefully they will solve the problem with the New Doha Airport with airbridges.


DOHA INTERNATIONAL AIRPORT customer review :  7 September 2010 by Tony Fields   (UK)

Customer Rating :  3/5

3 Star Rating   

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I've used Doha 6 times since May, major drawback is the bussing to and from the aircraft. Plus point is that there is ample seating. If you are flying into Doha, as opposed to transiting, the queues for immigration tend to be small. Duty free prices expensive, service tends to be very slow. Food prices not as bad as they can be at other airports. It will be interesting to see whether they've addressed the minus points without ruining the plus points when they open the new terminal.


DOHA INTERNATIONAL AIRPORT customer review :  8 August 2010 by Paul Meerman   (Netherlands)

Customer Rating :  3/5

3 Star Rating   

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Visited two times during transfers. Both times no long lines, quick through baggage check. From and to airplane long routes on buses. Airport is old, but does for a short transfer. A smoking room available, coffee shop, eaterie and duty free shop (not cheap, except cigarettes). Working people friendly. Overall a positive feeling, but not a super airport.


DOHA INTERNATIONAL AIRPORT customer review :  27 July 2010 by S Byahut   (Nepal)

Customer Rating :  4/5

4 Star Rating   

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About 12 hr transit, journey MAN-DOH-KTM. The queues for security checks on arrival could be better: there were lots of connecting passengers with very few (and very long) lines, which could be improved. Transit area was great: good range of facilities (food, toilets, duty free shops to look around etc.) I had a great view of the runway from where I stayed. Wi-fi throughout the waiting areas could be a huge plus.


DOHA INTERNATIONAL AIRPORT customer review :  3 July 2010 by P Tanner   (UK)

Customer Rating :  3/5

5 Star Rating   

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Brief transfer en route Heathrow-Male, around four hours to kill on return journey. Outbound involved boarding a bus on the far side, round the perimeter road, through security - seemed a bit cursory - upstairs to departure gate, straight back downstairs, onto bus and straight back to far side to join second plane. Easy to pass time on return, plenty of seats and a great view of takeoffs and landings. This time the flights arrived and left from the terminal side. Duty-free very expensive but you don't have to use it - it's an air terminal with a few shops, not a ghastly mall like Heathrow or Sydney. Piers would be nice given blistering outdoor temperatures, but that's academic as a new airport is being built.


DOHA INTERNATIONAL AIRPORT customer review :  4 May 2010 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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A mixed experience. Arrival very easy and quick. Departure rather stressful. Have to fight through crowds, lines for check-in, passport control rather confusing and disorganized as was security and not convinced how serious it was - there is secondary gate screening which is good. In the main terminal, one shared lounge (except for Qatar Airways) as far as I could see and a couple of places to eat.


DOHA INTERNATIONAL AIRPORT review :  15 April 2010 : by Paul Rex   (UK)

Customer Rating :  4/5

4 Star Rating   

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My family had 4 hours plus between flights so we paid $40/head to use the Oryx lounge. This covers food and drinks (including alcohol on request), WiFi and showers. Not the greatest lounge ever, but very friendly staff on the reception desk and quite a useful base for a long transit time.


DOHA INTERNATIONAL AIRPORT review :  12 January 2010 : by E Connor   (Spain)

Customer Rating :  4/5

4 Star Rating   

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After reading reviews here, we were slightly concerned even though it was only a 2 hour stop over. We need not have worried at all. Security was quick and easy with efficient staff who pointed us in the correct direction for transit. After our flight from LHR we wanted to freshen up and found the toilets very clean with large cubicles and plenty of paper towels. Duty free was expensive but there is a smaller shop on the 1st floor were you could buy small gifts, books, papers, soft drinksetc at good prices. Next door was a Costa Coffee and we enjoyed a nice coffee for a similar price to Europe, so we had no argument there. Didn't use the food court area but it looked okay, nothing fancy and not much choice but was serving it's purpose. All in all it was an okay small airport which was very clean and comfortable, my only one annoyance was the gentleman on our boarding gate who stopped nearly every non-white person who passed, to check their details. He was so rude and patronising to a British born Indian lady in front of us it was embarrassing for her. Thankfully she kept her cool and dignity which showed him up. If this is normal for the male staff in Qatar then it's a real shame but something for people to be aware of.


DOHA INTERNATIONAL AIRPORT review :  30 November 2009 : by Robert Szocik   (UK)

Customer Rating :  5/5

5 Star Rating   

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Transiting to/from HKG. Huge queues at security due to constant landing of widebody aircraft, but it never took longer than 15 minutes to clear security, as plenty of staff and scanners are available. Never imagined an airport could be so crowded at 2am. The terminal is too small, considering how busy this airport is becoming, but this has the benefit that all the gates can be reached 2-3 minutes after security. Passports are only checked at the boarding gates. Facilities are limited (ground floor duty free area, a few restaurants and small shops upstairs) so a long layover would be dull, but enough for a 2-3 hour wait. Plenty of seats everywhere. Toilets inadequate - the cleaners do try, but can't seem to keep up due to the volume of pax. No air bridges, so a long bus journey to/from the plane seems usual. Efficient, polite English-speaking staff throughout. Cheapest bottled water I have ever seen at an airport - £0.33 GBP! A nice place to transit if you have a short layover, I will try and use DOH on future transits to Asia.


DOHA INTERNATIONAL AIRPORT review :  15 November 2009 : by Tom Johnston   (UK)

Customer Rating :  4/5

4 Star Rating   

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Doha airport is on the small side for the numbers of flights Qatar are running. I arrived from Manchester on route to Bangkok early evening to the usual long lines at security - which to be fair do seem to quite efficient. Main terminal is compact to say the least lower floor crowded, duty free area badly set out almost impossible to walk around at time without knocking something off the displays with your bags - long queues to pay I gave up and went to the second floor which is much better with plenty of seats. As I had an eight and a half hour stopover on both outwards and return flights I pre-booked into the Onyx lounge - this is situated on the second floor and quite nice - quiet with plenty of seats, a small internet corner. In the main area there are TVs, newspapers and magazines but only of local interest. A small food area is nicely set out, selection of food a little disappointing although its plentiful, you can help yourself to tea, coffee and soft drinks as often as you want. The cost in $40.00 but if you are only in Doha for a short time its not worth paying . Check in is very good in Doha as it was on all parts of the trip, Qatar staff are excellent and went out of their way to book me into an exit row seat due to my height. I believe the new airport will open in 2012.


DOHA INTERNATIONAL AIRPORT review :  9 November 2009 : by R Voisin   (France)

Customer Rating :  2/5

2 Star Rating   

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Long stopovers both ways in DOH - 5.5 and 4.5 hours. Limited choice and low quality of food and drink if you have no lounge access. Childrens play area was closed and looked in a bad state of repair. Toilets in sufficient supply but not very inviting. Boarding announcements nonstop and very loud - airport was cold, buses were even colder. Bus ride and waiting time at the aircraft was unbearable on both trips. On the return leg we remained 35 minutes in front of the aircraft before being allowed onboard. As a result we saw the baggage handlers for our flight throwing violently all suitcases on the tarmac prior to loading - not what you would expect. Transfer and security were efficient. If you have a short transfer in DOH it may be okay. For longer stopovers wait until the airport has been re-vamped or take warm clothing and aspirins.


DOHA INTERNATIONAL AIRPORT review :  24 October 2009 : by Michael Davies   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived at 18.30 from Manchester to connect with a flight to Dubai. Like many others, we were on a remote stand, and a bus journey longer than average. However, it did mean that you were dropped right by the Immigration desks and transit section. So you didn't have to walk far. Transit processing very quick and I was in the departure lounge 5 minutes after getting off the bus. Doha Airport is small, which means that all the departure gates are within the same area - no walking miles. Duty free shop small size, good choice of usual items but a bit chaotic due to lots of people. Prices same as other international airports. The food court was small and also chaotic - food below average, so dont rely on this! Nowhere to get a beer. My lay over was only 80 minutes but this soon passed as boarding for my onward flight started 50 minutes early due to the plane being on a remote stand. The experience on the return journey was very similar. For both flights we were ready to depart well before scheduled time. Doha airport is very efficient, although I wouldn't want to have to stay there for a long time as facilities are limited.


DOHA INTERNATIONAL AIRPORT review :  15 September 2009 : by C van der Walt   (China)

Customer Rating :  3/5

3 Star Rating   

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I had a stop in Doha on my way from Shanghai to Johannesburg and back. The duty free was overcrowded and toilets dirty - there was enough seating thoug. No real restaurant to sit down and have a snack or a drink (the food court was full). The airport is reaching full capacity now and I hope they will open the new Doha airport soon.


DOHA INTERNATIONAL AIRPORT review :  27 June 2009 : by Yves Roux   (France)

Customer Rating :  4/5

5 Star Rating   

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Good airport. Easy to go to check-in and moving in the airport - not too big. The bad thing is the way to go to plane, using small bus that take 20min to go to the plane. The road of the bus is to go all around the airport: a bit long.


DOHA INTERNATIONAL AIRPORT review : 4 June 2009 : by N Weeden

Customer Rating : 4/5

4 Star Rating

I have passed through Doha twice as a stopover to Bangkok. Doha is a great airport if you don't have too long between flights. But on my last trip the stopover was eleven hours. I found all staff very helpful and friendly yet professional. Plenty of space to sit down and relax. My one criticism (and I do realise Qatar is a Muslim country) Doha is an International airport and needs a good 'sit down' restaurant (not a take-away) and a bar for travellers. Having said that, I look forward to more visits as I found Qatar Airways the best airline that I have flown with.


DOHA INTERNATIONAL AIRPORT review : 5 May 2009 : by Martin Brown

Customer Rating : 3/5

3 Star Rating

I got here early as I thought my Amex Card gave me access to a lounge, however only Amex issued in the Middle East can have access so found myself with 2 hours of walking round. When I arrived the queue for the baggage screening was short so was straight in, checkin was fast, immigration was not so fast and final security check was okay as the immigration lines were throttling the amount of people trying to get through. Once inside you go straight into the duty free area, of which there were plenty of cigarettes, but everything else seemed to be lacking for example the only decent champagne was a '98 Dom Perignon, everything else was Moet or less. To be honest, they did have everything you could want i.e. electronics, Mont Blanc, Hugo Boss etc, but the range they had of each was limited and expensive compared to UK High Street prices. There were a few shops on the upper level, but the main shopping was a large single shop on the lower level. Food was also limited, no restaurants, just 2 food courts at separate ends of the terminal, both were very busy until gone midnight, then they were almost deserted. Opposite the far food court was a small childrens play area. One thing you could find plenty of was toilets and smoking rooms, however some of these are 'hidden' so most people crammed into the smaller easily accessible rooms whereas the larger rooms were empty. At the far end of the terminal were a mosque and next to it a quiet room. The quiet room has very comfy chairs but none were free, so a few people were sleeping in the mosque despite the sign "No sleeping in the mosque". On a previous visit here I was with BA and had lounge access, this makes the airport a much better place to be. Unless you have lounge access, this airport is okay for short transits and if you don't have long to wait for your flight but if you are there for more than an hour you may get a little bored.


DOHA INTERNATIONAL AIRPORT review : 23 April 2009 : by Andrew Stuckles

Customer Rating : 5/5

5 Star Rating

I had 1 hour 20 minutes to make a connection. You have to go through security which is the long line when you first get off bus into arrivals lounge. It will take about 20-30 minutes to get through. They were quick to get passengers through. Behind it, you will find lot's of stores and boutiques. Bathrooms were clean and efficient. If you're a smoker, they have a smoking room. I made my flight with 20 minutes to spare.


DOHA INTERNATIONAL AIRPORT review : 14 April 2009 : by Alan Ho

Customer Rating : 4/5

4 Star Rating

Used the airport 1 week ago as a part of my flight from Singapore to Athens via Doha. A small airport with all the basic facilities you would need for a short transit, but if your transit time is long bring along a good book as you might not have much things to do here.


DOHA INTERNATIONAL AIRPORT review : 6 April 2009 : by Ian Jenkins

Customer Rating : 2/5

2 Star Rating

Aircraft parked remotely, and everyone has to be bussed to terminal. Long line at security check, but reasonably well organised. Terminal itself is rather boring and announcements too loud. Layovers tend to be long (3-5 hours). Food counters only seem to offer fast food. Coffee expensive (9GBP for 2 coffees!). Toilets overrun at certain times


DOHA INTERNATIONAL AIRPORT review : 5 March 2009 : by S Wood

Customer Rating : 4/5

4 Star Rating

Qatar Airways transit arrangements (MXP-DOH-BKK) were first class, very quick (5-10 mins, once your bus arrived at the terminal) and hassle free, even with kids. Economy terminal is really quite nice, perfectly adequate and there is a super play area for kids at gate 16.


DOHA INTERNATIONAL AIRPORT review : 26 January 2009 : by S Pathirana

Customer Rating : 2/5

2 Star Rating

I have passed through this airport about 20 times in the past few years, I use Economy, hence don't get the privilege of accessing the Premium Terminal. Transfer lines just to scan your bag can take up to 45 minutes. The transfer section needs to be thought through, given the expansion of Qatar Airways. Staff are either friendly and clueless, or just unfriendly. Toilets are disgusting. Very limited food and duty-free options. I'm glad that a new airport is coming up as this airport does not too Qatar Airways' reputation any justice.


DOHA INTERNATIONAL AIRPORT review : 6 January 2009 : by I Pattison

Customer Rating : 5/5

5 Star Rating

Just used Doha airport to and from Cebu. Airport is very clean, plenty of comfortable seating and toilets. Did not use any of the eating facilities as stay was not long. Only criticism is the chaos getting through the transfer x-rays 2000+ people desperate to get through for flights which had announced last calls, more staff stopping queue jumping would have helped.


DOHA INTERNATIONAL AIRPORT review : 15 December 2008 : by Sahar Choudhury

Customer Rating : 5/5

5 Star Rating

Clean, small, modern airport fantastic for transfers and staff are helpful. Plenty of seating space on the 1st floor but ground floor gates were crowded. Go upstairs and sit. There is a Starbucks on 1st floor at one end and accepts dollars and British pounds and the staff speak English. Change returned will be in Qatari dinars. On the other end of the floor is a restaurant but I did not use it. As someone commented below, the toilets aren't as clean as the airport. But I found some clean toilets near the Starbucks hidden away - just ask the Starbucks staff for the nearest toilets. I prefer Doha Airport over Dubai because of ample space and peace and quiet and easy transfers.


DOHA INTERNATIONAL AIRPORT review : 26 November 2008 : by I Pattison

Customer Rating : 5/5

5 Star Rating

Very clean airport, fairly limited shops, but adequate for short transfer stops. Plenty of seating. Departures can be a bit chaotic. Staff very helpful.


DOHA INTERNATIONAL AIRPORT review : 18 September 2008 : by Yasir Iqbal

Customer Rating : 5/5

5 Star Rating

Since Feb 2006 I travel very often between Berlin to Karachi/Islamabad (TXL to KHI/ISB) and I find this airport very different from 2005, it has improved surprisingly. As I am privilege club member I am guest in Gold lounge which is very comfortable place to be. If I have more than half an hour between flights, it is usual that I take a shower, some food and tea before my next flight. This airport has all wonderful except its security screening machines where queues are very long and in summer it can be very huge.


DOHA INTERNATIONAL AIRPORT review : 15 September 2008 : by Jon Marshall

Customer Rating : 4/5

4 Star Rating

Stopped on transit to Abu Dhabi. Small but well laid out airport with plenty of seats. Bus transfers are a pain but unavoidable at the moment. No problem with the gents toilets on my visit but my wife said the floors were wet in the ladies toilets. Overall good experience.


DOHA INTERNATIONAL AIRPORT review : 22 July 2008 : by S Thew

Customer Rating : 4/5

4 Star Rating

For our morning arrival, the airport was not at all crowded. For a mother of three, most important of all, it held a really nice play area. The area included a climbing and sliding area which is really helpful when working off all that stored energy from a long-haul flight. Better than expected.




 
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