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Doha International Airport Passenger Reviews and Doha Airport Customer opinions



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DOHA INTERNATIONAL AIRPORT customer review :  28 November 2011 by R Ali    (Bangladesh)

Rating : 9/10

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Recommended

Been at the transit terminal only. Any bigger, and it probably would've been overbearing. Wide choice of duty-free products and cafes. Seating adequate, sleeping room too small. Most washrooms are decent. Free internet and notebook for use - very handy, given that skype is already installed. They update you with flight information regularly on the mic as well as the display board. Security a bit too tight, but that's understandable.



DOHA INTERNATIONAL AIRPORT customer review :  30 October 2011 by Rosemary Eldousoky    (Qatar)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I live in Doha and use the airport frequently. The most common problem is the lack of seating or space for travellers. The departure queues are the least efficient, but customer service is great at the counter. The problem we have experienced is knowing where to go for the check-in process, but staff are very hands-on and get travellers in the right queue. Signage could be better. I never experienced any issues through security, and immigration staff are wonderful. The food places located in the terminal are usually very busy with a lack of seats, and there are lines for food. The currency exchange booth is generally busy. The baggage return is hot and cold. When I returned from Egypt we waited over an hour for the bags to be distributed. After an hour, I went to the baggage office and complained because incoming flights after ours had received their bags. After I complained bags started to be distributed one-at-a-time. The smoking rooms are available and relatively clean with air vents. Restrooms were clean with service assistance available. The bus transits are long, but usually very efficient. Cabs outside the airport are quickly available.



Doha International Airport customer review :  21 October 2011 by L Hall    (South Africa)

Rating : 5/10

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Cleanliness

Facilities

Had two long layovers at Doha, both about 8 hours. Unfortunately we were not made aware of the Oryx lounge by our travel agent (I think we would have use it). We arrived at Doha to wait in long queues - they did however move quickly. The transfer to the terminal was very long on the 2nd leg. The transfer to the plane on the 1st leg was terrible (all shoved into a very small waiting room) and after about 20min doors were opened to allow us onto the buses - which we waited in with closed doors when we got to the plane. What is the point of a smoking room if everyone stands inside with the door open? Duty Free badly laid out on the one side - during peak times you cant move - a very strange mix of products. The food/outlets selection very limited. On the 2nd leg of our trip - we arrived at about 12pm (airport very busy) and sat down at a table - were told to move by a staff member who said he needed to clean. Roped the area off and left.



Doha International Airport customer review :  15 October 2011 by Mark Luddington    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

First time visiting Doha and to be honest it was not as bad as I expected from the reviews. Transit terminal has plenty of staff and is clean and functional but toilets need a good clean, did not use the food or duty free shop so cannot comment. The bus transfers should be described as a free tour of the airport, new airport looks impressive and I hope that it opens soon.



Doha International Airport customer review :  3 October 2011 by O Mates   (Luxembourg)

Customer Rating :  2/5

2 Star Rating   

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Transfer via Doha, en route from London to Dar-Es-Salaam. The airport wasn't quite as I would have expected. No air bridges to terminal, all passengers disembarked onto buses, which then went for a ride around the airport, only to arrive a few hundred meters from the plane some 10 mins later. Security on arrival was efficient. Terminal building overcrowded with not enough seating. Shopping limited and pricey, also they would only give change in local currency. Food choice not great and badly organised (you have to queue twice, first to pay and then for the food). Toilets appalling. Wifi didn't seem to work. The new terminal is due to open soon, which should change the picture. Until then, an airport to be avoided if possible.


Doha International Airport customer review :  8 September 2011 by T Giz   (Turkey)

Customer Rating :  2/5

2 Star Rating   

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Flew to Beijing through Doha. 8 hours of stopover in Doha. The facilities are insufficient, the biggest problem was the insufficient, dirty toilets. The terminal building for transfers is small, overcrowded and messy. Transfers from planes to the terminal buildings are done with shuttle buses ,they do not have bridge system connecting planes directly to the terminal building.


Doha International Airport customer review :  29 August 2011 by Peter Bedson   (Oman)

Customer Rating :  4/5

4 Star Rating   

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Getting better for Economy Class transit passengers as they now have most of the x-ray machines operating and better organisation meaning queues at peak times are bearable. Security staff are friendly and helpful. The terminal is still bursting at the seams though (and will be until the new airport is built) and it is often difficult to find a seat at peak times. The free wifi works - the guy at the QTEL booth is really helpful. Food is good but there is only a limited number of outlets. All the gates are bus gates and sometimes the transit is less than slick.


Doha International Airport customer review :  18 August 2011 by A Newton   (UK)

Customer Rating :  4/5

4 Star Rating   

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I must say I was surprised after reading the reviews. They seem to have the bus to and from the aircraft well organised. Plenty of seating, not much in the way of food, and what was there was fairly pricey. I'm sure the opening of the new airport can't come soon enough. However the airport was not the hell hole it's made out to be.


Doha International Airport customer review :  28 July 2011 by Dave Vern   (Ireland)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

Facilities

Good clean Airport. Customs and arrivals very overcrowded but plenty of seats to relax could do with a better choice of food.


Doha International Airport customer review :  26 July 2011 by T Neyrinck   (Belgium)

Customer Rating :  4/5

4 Star Rating   

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Transited through Qatar Airways Premium Terminal, which is excellent. Calm, airy, relaxing, excellent food, plenty of staff, boarding times announcements in good time. Only drawback is the very small and uninviting shopping outlet on the ground floor. And the long bus rides around the airport from/to the aircraft remain.


Doha International Airport customer review :  22 July 2011 by F Harvey   (UAE)

Customer Rating :  1/5

1 Star Rating   

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This was the third time I've been to Doha airport. The check-in area and customs clearance were overcrowded. Once airside, the airport was bursting to the seems due to Qatar Airway's success. There was a lack of decent restaurants and cafe outlets (serving healthier food). The free wi-fi they advertise and I had used 2x before, was now unstable and I kept getting error messages. Not much else to do and not many spare seats or relaxing areas. The fact no planes pull up to gates mean annoying bus transits. I seriously hope the new airport will be much better and for the time being would advise flying via other regional, airports such as Dubai, Abu Dhabi or Muscat which have far superior airports.


Doha International Airport customer review :  21 May 2011 by R Benes   (Jordan)

Customer Rating :  3/5

3 Star Rating   

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Cleanliness

  

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Bus transfer from airplane to arrivals was quite standard. Transit is channelled through a few open security desks. My transit was around 7am - peak period. Overcrowded and limited duty free space, limited choice of books/newspapers, restrooms not acceptable standards and very low airconditioning. Oryx lounge 40 USD for entrance is not gift, but at least you have a well airconditioned space with comfortable chairs, space and high speed internet. Food availability was limited - around 11am they offer lunch service, yet limited. If you have more than a couple of hrs transit time, using the lounge could be a good solution. Departure procedures were standard, although pre boarding was very unprofessional. Pax were squeezed in a small preboarding hall for 30 minutes, then moved by bus to A320. The bus stood by the aircraft for other 20 mins with door closed before disembarking us. A little co-ordination between airplane and bus services would have helped.


DOHA INTERNATIONAL AIRPORT customer review :  19 May 2011 by T Neyrinck   (Belgium)

Customer Rating :  3/5

3 Star Rating   

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Very close to the city center, which is nice. Immigration, check-in, security were very efficient and effortless when I arrived and left Doha. The Oryx lounge is good value for money ($40) in case you need to spend 2hrs+ in the terminal, as there are very few shops and not much to see from the windows either. Duty free shopping not as much as in DXB, but no long walking distances here either to the gates. Would compare DOH to AUH airport. Still, the new Doha airport will be most welcome as a window to the world for Qatar. The first and last impressions a traveller gets is key! Even more important for transit pax.


DOHA INTERNATIONAL AIRPORT customer review :  19 May 2011 by P Bedson   (Oman)

Customer Rating :  3/5

3 Star Rating   

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Main terminal is way over capacity and there is not enough room for passengers with at peak times. You get a bus from the plane to the terminal and when you get to transit (the old arrivals hall) you are met with a sea of people trying to get into the terminal through security. There is supposed to be a system for short connections but the short connections line did not exist and they only call some people out of the line if their flight is closing. Tempers get frayed very quickly. Once through security if you have a short connection you need to run to your gate, if you have time to kill there are not enough facilities. All this is planned to change with the new airport but at the moment Doha is a place to avoid in transit.


DOHA INTERNATIONAL AIRPORT customer review :  18 April 2011 by M Berger   (Spain)

Customer Rating :  3/5

3 Star Rating   

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The sooner the new terminal is built, the better. The long bus transfers from/to some flights can mean the difference between successfully making a transfer connection, or not, with bags or without. I did make a very tight connection to Shanghai after arriving one hour late from Barcelona, only to wait on the bus at the foot of the airstairs for 15 minutes, along with 5 other buses! There needs to be better coordination between the staff in the Premium terminal and those at the aircraft, to enable business and first class passengers to make the most of the great transfer facilities.






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