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Doha International Airport Passenger Reviews and Doha Airport Customer opinions



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DOHA INTERNATIONAL AIRPORT customer review :  8 October 2013 by Faustino Asprilla    (Netherlands)

Rating : 5/10

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Recommended

I found arrival with Qatar Airways excellent, customs was fast and for the region ok in friendliness. Visa upon arrival possible by credit card and directly at customs check, though depending on nationality I guess. Taxis wait outside just around the corner. I found especially departure in the main terminal disturbing for Qatar-standards. I must again admit that check-in, customs and security-checks went smooth and fast, however, that is it. There are few shops that basically all sell the same tax-free items, if not, coffee. Most disappointing was the food court and choice, it was probably amongst some of the poorest I ever seen, after travelling to quite some airports in different parts of the world. There are hardly tables available and half of them is reserved for airport and airline staff, of which some noisy as well. Ordering service was chaotic and food quality was below average. Also the fact bus transport is used for every flight, where you would have expected air-conditioned walking bridges in Qatar instead, is a very annoying thing and may indeed take a while to reach the airplane. Toilets not clean and smelly as well. Too bad for Qatar Airways.



DOHA INTERNATIONAL AIRPORT customer review :  1 October 2013 by H S Kaplaner    (Turkey)

Rating : 3/10

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Recommended

Qatar is a great airline however, Doha is the worst airport for a transits. No airbridges, long bus rides from aircraft to terminals (very confusing system), crowded toilets even in the middle of the night. It was very tiring and wouldn't want to fly through Doha again.



DOHA INTERNATIONAL AIRPORT customer review :  26 September 2013 by A Orchard    (UK)

Rating : 5/10

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Recommended

Travelled through Doha in September. Very cheap airport, lots of bargains in duty free shops, very cheap beverages and food. Waited four hours for next plane on the way back to London and because it was after midnight, airport was quiet with plenty of seats in the main area and Quiet Zone. Different story on the way to Bangkok. Late afternoon on the way to Bangkok, completely different story. Overcrowded, dirty toilets, no seating left. Smoking rooms are a big joke, avoid if you can, no sufficient ventilation and too many people inside. Bus service to and from the plane was fast. Overall would not recommend this airport for staying longer than one hour.



DOHA INTERNATIONAL AIRPORT customer review :  26 September 2013 by James Laskowski    (Thailand)

Rating : 4/10

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Recommended

This has got to be one of the worst airports I have been in. Mainly due to the archaic use of busses that take over 20 minutes to get to and from the aircraft to the terminal. And then when checking in, with the extremely polite staff, everyone must hurdle into a 2nd waiting room to wait for the bus. The lack of services at the airport are very poor. 2 or 3 restrooms tops that have a line out the door for men, are packed and in locations not convenient to all passenger waiting areas. Since the current airport is so small the food and shopping options are extremely limited and the shopping is limited to duty free items (and over-priced electronics). The 1 great thing about this airport is the "Quiet Area" where it is dark, reclining seats and very quiet if you have a long layover. Made for nice place to nap.



DOHA INTERNATIONAL AIRPORT customer review :  26 September 2013 by R Brennan    (Australia)

Rating : 1/10

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Recommended

This airport desperate for an upgrade. The big, fancy new Doha airport has had its opening delayed for several years and it shows as Qatar Airlines continues to expand its massive fleet despite the tiny, overwhelmed airport that serves as its transit hub. A few problems to note: 1) The bathrooms would be a disgrace for even a small regional airport let alone a global hub. You would be forgiven for thinking the bathroom line is for boarding a plane because it stretches across the halls. Once you reach the inside, there are more sinks than toilets. 2) During peak hours people are camped out all over the floors due to the lack of seats. Sleep is impossible because of the crowds. 3) Perhaps overwhelmed by it all, staff are generally friendly but unhelpful or surly and unhelpful. For far fewer flights this would be a decently modern little airport. However, when crammed in with the rest of the cattle, it feels like a terrible place to be. When compared to the hub airports of the other 5 star airlines on skytrax (Singapore, Hong Kong, Kuala Lumpur - all of which I visited in the last year), it is a joke.



DOHA INTERNATIONAL AIRPORT customer review :  16 September 2013 by J Overgaard    (Denmark)

Rating : 7/10

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Recommended

Travelling with QR we have visit Doha Int Airport every year for the last 6 years. Service and conditions at the Airport is ok for us. We have no problems to find seats while waiting in transit, however the toilets area, I have seen better in other airports. The main issue for us is how long time it takes to go by bus from the aircraft to the airport. Our experience is from 10 to 25 minutes, which is long time, when the departure time is 45 minutes. This year, July, we didn't have to be checked arriving the airport, and I have never understand why they check people who arrives in transit. We look forward to see the new Airport next year, so we don't have to go by bus from aircraft to terminal.



DOHA INTERNATIONAL AIRPORT customer review :  22 August 2013 by S Padinj    (USA)

Rating : 1/10

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Recommended

Airport does not have enough space to handle all transit passengers. There is nowhere near enough seating and toilets. Having to queue outside the mens toilets was a new experience for me and I felt very sorry for female passengers who had longer queues outside their toilets. Avoid Doha if you possibly can.



DOHA INTERNATIONAL AIRPORT customer review :  21 August 2013 by Anil Tanwani    (Nigeria)

Rating : 6/10

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Recommended

Airport staff were very humble. The only drawback was the bus ride after exiting the aircraft until you reach the airport. It was really very tiring and hectic. A complete modern airport is much awaited where you disembark from the aircraft directly into the main airport.



DOHA INTERNATIONAL AIRPORT customer review :  5 August 2013 by K Standen    (Australia)

Rating : 0/10

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Recommended

Transiting through this airport at around midnight is horrifying. There is no where near enough seating and toilets. Having to queue outside mens toilets was a new experience for me and I felt very sorry for female passengers who had longer queues outside their toilets. Avoid Doha if you possibly can.



DOHA INTERNATIONAL AIRPORT customer review :  12 June 2013 by P Porter    (Australia)

Rating : 1/10

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Recommended

Billions spent on the new terminal but someone seriously miscalculated the number of toilets required. Security staff rude and I have doubts about their efficiency. My hand luggage was x-rayed twice notwithstanding that I was in transit and it had been done thoroughly in Milan. Curiously, my person was not searched during these checks. It is difficult to see the logic. The bus journey from the aircraft seemed never ending. I thought this was supposed to end once the new terminal had opened. I could not find any water fountains/coolers.



DOHA INTERNATIONAL AIRPORT customer review :  10 June 2013 by J Myers    (Australia)

Rating : 2/10

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Recommended

Great network of destinations and cabin/flight crew excellent but ground staff and Doha airport simply not up to the job. Had an uncomplicated transfer through on way to Europe, though lengthy bus rides standing to/from tarmac and lack of airbridge onto plane problematic for older passengers with mobility issues. Check-in in Europe for return trip went smoothly, purchased some duty free goods after checking in luggage and accepted as carryon to Doha in the usual sealed plastic bag. Passed through security again into Doha airport without comment when we were bussed into the terminal for a 2 hour transit. Had difficulty accessing departure gate due to long queues. Walked around to gate lounge that appeared to also have access to correct lounge but apparently did not, lengthy redirection by ground staff and instead of being 15 mins ahead of check-in for ongoing flight we were 2 minutes late, gate had been closed and we were off the flight with 24 hrs to spend in Doha airport. Went to board the ongoing flight, and all our duty free was confiscated, as was the duty free alcohol purchases of many other passengers, including transit passengers who'd purchased in Doha. Final insult was to get home, nearly 48 hours after starting our trip, to find our luggage had not been placed on our flight despite repeated assurances that it would be. Facilities and processes on the ground are insufficient to cope with the rapidly expanding flight schedule and staff do not have sufficient support to retain customer focus. And I would agree with other reviewers regarding minimal toilets!



DOHA INTERNATIONAL AIRPORT customer review :  5 June 2013 by Maurice Guiney    (Thailand)

Rating : 0/10

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Recommended

On arrival (for work) after midnight on a Monday night, had to wait about 2 hours to get through immigration - this considered regular traffic. On departure 3 weeks later arrived at airport early, checked in and went through to find its US$40 for access to the pay-in lounge where I could get an alcoholic drink.



DOHA INTERNATIONAL AIRPORT customer review :  3 June 2013 by Llewellyn van der Berg    (South Africa)

Rating : 5/10

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Recommended

The Airport terminal is pleasant enough, and Duty Free Prices were average. Main complaint is there are too few toilets, far too few. Every toilet was packed to capacity. With the number of people moving through there they need to improve that. Also if people are lying under the pay phones to charge iPhones and laptops, then make a proper charge station to accommodate these people. There are charge stations but as with the toilets it is designed for half the volume that the airport can handle. Would rather fly Emirates next time.



DOHA INTERNATIONAL AIRPORT customer review :  29 May 2013 by A Manconi    (Italy)

Rating : 4/10

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Recommended

Transited 2 times this month at DOH airport. Crowded but fast security checks. Nice and efficient personnel at transit desk, information and gates. The negative aspect is the dirty toilets!



DOHA INTERNATIONAL AIRPORT customer review :  30 March 2013 by Alexander Speer    (UK)

Rating : 8/10

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Recommended

Writing this from the Oryx lounge in Doha. Can't say much about the main terminal but as far as I could see it was packed. Oryx lounge good (costs $40 USD per person) not much food option but got good shower with towel you can borrow. Toilets and shower are cleaned every so often and were in excellent condition. Computers and WIFI internet provided free of charge even the printer is free to use! As for the food for about 18 hours I was living off Pepsi, bread and butter and a mushroom soup but the staff are friendly. Oryx lounge is recommended if you got a long layover but not if your layover is under 2 hrs to 2.5 hrs.



DOHA INTERNATIONAL AIRPORT customer review :  12 March 2013 by Robert Szocik    (UK)

Rating : 7/10

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Recommended

Transiting to/from LHR and HKG. The airport is clearly in transition as the opening of NDIA approaches. The terminal is still massively overcrowded, even at 0300, but it's quite easy to find a seat, as seats are everywhere. The new colour-coded transfer card system works well, and clearing security only takes a few minutes, even when several wide-body aircraft arrive at the same time. Staff are friendly and helpful, with no hassle at security. Toilets rarely stay clean for long – the cleaners work very hard, but they simply can't cope with the huge volume of pax. Shops are still cheap compared to other airports, especially for bottled water. The biggest issue is probably the bus ride to/from the aircraft – this must surely now be the world's longest aircraft-to-terminal bus ride – the distances are huge! Announcements are infrequent, which must lead to many missed connections. Unlike some, I quite like transiting here, but the new airport is eagerly awaited.



DOHA INTERNATIONAL AIRPORT customer review :  8 March 2013 by Rob Hurn    (UK)

Rating : 4/10

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Recommended

We had about an hour between flights at Doha (RGN-DOH-LHR). On arrival, we spent many minutes cruising round the edge of the airport in a transfer bus, eventually got to the transfer gate, the fast transfer lanes were closed but no queue at all at normal-speed lanes, so no problem. Arrived at departure gate as it was due to open, admired once again the confusing way a flight disappears from the gates display screen list as soon as the gate is opened. Our flight was delayed, so we hung around for half an hour. They don't make announcements about delays over the PA because it is a 'quiet airport' (no-one told the lady who was using the PA to tell us not to smoke). Suddenly the gate was open, we moved forward, but great efforts were made to persuade us to sit down again to avoid an unsightly queue, but we resolutely kept standing, and submitted ourselves to the first of 3 back to back ID checks. Got to the gate itself (check number two) and down an escalator to a tatty ground floor area, waiting for access to the transit bus, two of which were parked by the doors. The escalator continued to bring more and more people down from upstairs. Still no exit was allowed to the bus. A man struggled through the crowd with a key. It didn't fit the door lock. The escalator had been turned off by now, to stop people tripping over each other at the bottom. The man tried the other door. An ironic cheer went up as the door opened. Time for our third ID check and on to the bus, which then didn't leave for a few minutes, even though it was obvious more the one bus would be needed. We set off on another extended tour of the airport perimeter and arrived at the foot of the aircraft's steps. Naturally, only the rear door was available to us Economy class passengers, so boarding was slow. All in all, not a brilliant experience. Hope the new terminal opens soon and is better than the current one.



DOHA INTERNATIONAL AIRPORT customer review :  4 February 2013 by Jenalyn Ramos    (Dubai)

Rating : 3/10

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Recommended

Not satisfied at Doha transfer desk section, service is poor. They don't have enough staff at the counter desks, there were 9 counters, but only 3 staff members assisting the long queue of passengers. No special/fast track counter desk for transfer passengers with only an hour allowance and who have to be assisted very quickly for an immediate transfer. As a result, passengers asking for a quick assistance seem like they are begging for service with transfer desk staffs and fighting with a fellow passengers at queue jump to avoid missing the flights. Please improve your service, hoping to have a very fast and smooth transfer on our next flight.







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