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Customer Review scoring : Moscow Domodedovo Airport
6.5 out of 10  6.5 out of 10
42 reviews



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MOSCOW DOMODEDOVO AIRPORT customer review :  9 December 2013 by B Ruhbach    (Australia)

Rating : 0/10

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Recommended

I spent only 2 hours in transit coming from Singapore and onwards to Houston. Never will I go through this airport ever again. The long lines at security are totally unnecessary. They checked passports several times and even went manually through hand luggage. It feels totally unorganised. There is no smoking room at all - against any previous reports you might find. The law has changed very recently and smoking is completely banned. The transit area is very small - well - it is a very small airport. There is nothing much to do, see or buy. I for sure have it on my black list. Unfortunately I will have to go through Domodedovo again on my return trip if I can not change my routing. I had so many options to fly from Australia to Houston and had to choose the worst one. It will not happen again - for sure.



MOSCOW DOMODEDOVO AIRPORT customer review :  5 November 2013 by Michael Mulholland    (UK)

Rating : 5/10

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Recommended

Having had to spend 9 hours there Friday night/Saturday morning; I have to say that the airport itself was a pleasant surprise. It functions 24 hours per day and this means that outlets remain open. The reason for posting this is to warn people about access to the airport, particularly on a Friday evening. We thought that 2.5 hours from the centre of Moscow would be ample for a 10.15 p.m. departure. It wasn't - the trip took over 3 hours with the taxi driver using every trick he knew. Take the train.



MOSCOW DOMODEDOVO AIRPORT customer review :  17 October 2013 by A West    (UK)

Rating : 5/10

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Recommended

Is there an airport in the world that needs a new terminal more urgently. Domodedovo is over crowded which I think is where all its problems begin. After we passed through the understaffed and poorly organised passport control we found the baggage carousel empty, not because they were slow unloading the plane but because they needed it for another flight so they'd dumped the London bags in a corner at the other end of the reclamation hall. Departing was an exercise in queuing even though I had mastered the Russian art of queue barging by the end of my trip. After the security and passport checks, which felt very much like a legacy of the Soviet era, we needed refreshments and while the extortionate prices couldn't put us off the lack of anywhere to sit nearly did. More waiting areas are needed to get people out of the cafe areas. Toilets were dirty and crowded, furtive smokers lurked in the cubicles. Somebody had set a paper towel bin alight, presumably with a discard cigarette, and a cleaning lady was left to put it out by scooping handfuls of water from the taps. Our queue for the gate was in the middle of a narrow and busy corridor, right next to the smouldering toilets. Staff were as friendly and helpful as I've found anywhere but don't expect much English spoken. Hopefully the airport's continued success will prompt a new terminal soon.



MOSCOW DOMODEDOVO AIRPORT customer review :  14 August 2013 by Mike Hunt    (UK)

Rating : 2/10

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Recommended

On arrival, you head into building and the luggage is scanned through a small machine. Then once you find your check in gate its a free for all, as from what I noticed in Moscow the Russians don't know what a queue is or at least have no manners in a queue. Even though I had 'Speedy Boarding' with EasyJet, you'll find everyone pushing and rushing forward no matter what ticket they have. Checked in ok then it was Immigration time. There were marked signs saying VIP or Foreign Travellers, but this made no difference as Russians pushed into this queue anyway. After this you can go through security with not much fuss. Inside terminal, whatever you do, do not but food and drink! When I saw the price in front of an orange juice I assumed it was a mistake. Then the boarding which again no queue system just a big rush and people pushing in. What happened to calling seat numbers like the old days!



MOSCOW DOMODEDOVO AIRPORT customer review :  23 July 2013 by D West    (UK)

Rating : 4/10

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Recommended

Arrived 10 mins late on BA's 233 flight. Queue for immigration was a bunfight with only 4 cubicles open for about 3 flights that arrived about the same time. This is where we experienced the lack of any queue organisation. Finally they opened up 3 more and the crowd subsided. This at least would lead to no wait at the carousel for the luggage. They put 3 flights load of luggage on same carousel which led to massive overloading. Found one but after another 20 mins (1 hour since landing) started to get concerned. Eventually found the remaining 2 pieces off the carousel. Someone must have taken them off and left them unattended. Not impressed one bit. Left the airport 90 mins after landing - never had such treatment before. Customs was a cursory wave through. The departure experience was better. Got the AeroExpress train and it finished 100m from entrance. The terminal surroundings are a builders yard so beware. Got through first security X-ray just inside the entrance then went to BA check in. Club tickets so eligible for Fast Track through immigration and security. It took 20 minutes from getting off train to sitting in BA lounge. That's more like it. Airport terminal is too small to cope with multiple arrivals; don't hold your breath for improvements anytime soon though.



MOSCOW DOMODEDOVO AIRPORT customer review :  15 July 2013 by Adrian Pritchard    (UK)

Rating : 5/10

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Recommended

Security is way over the top. Your baggage is scanned before you get into the building. Food is stupidly overpriced and they seem to swap your departure gate randomly at short notice leaving a bunch of Easyjet passengers looking blankly at a screen for somewhere in far eastern Russia! A big Soviet hangover is the love of stamps, you will collect loads-on your boarding pass and passport! Staff are friendly though like most Moscovites.



MOSCOW DOMODEDOVO AIRPORT customer review :  13 May 2013 by G Cleaver    (UK)

Rating : 7/10

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Recommended

I've been to this airport several times now. Memories of past experiences with post-soviet airports are all too clear. They've made the effort, its evident, but its still no where near the standards of 'world hubs'. If there's one thing that's hit me over the years at this airport, its the sheer over-crowding, probably because everyone's moved from Sheremtyevo. Anyway, they still have the annoying scheme of scanning the baggage before you even enter the building. Im all up for security, but surely this is crossing the line. Its a job weaving your way through the terminal with heavy baggage, endless numbers of people, explainable by the fact we were travelling in the winter season back to London. No electronic check-in scheme, so there was a long queue. Surprisingly clean airport, still with the aroma of cigarettes, but the interior looks modern enough. Immigration very swift, security was average. Busy, busy, busy is all I can say afterwards. There's the lack of those wide open walking areas or rest areas with huge ceilings that you get in 5-star airports in Asia. We found it hard to find anywhere to eat, although when we did, it was ridiculously expensive! Lack of seats, duty-free shops also very expensive. There's no doubt that Moscow has made great strides since the Soviet and Post-soviet era, but its still miles off the 5-star spectrum. I've heard Vnukovo have started using Transero and Lufthansa, which sounds good.



MOSCOW DOMODEDOVO AIRPORT customer review :  19 March 2013 by Bob Motto    (UK)

Rating : 10/10

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Recommended

My arrival and departure from this airport were excellent, immigration and baggage were effortless and there were no hold ups at immigration and waiting for the luggage. I found immigration to be efficient and the officers polite. For my departure from Moscow do be aware that you will go through security before entering the check in area, once through check in is fast with a second security and passport check after that. The duty free is very expensive so it is not really worth buying anything at the airport. Boarding was efficient although the split of gates between First and Business Class and Economy is confusing to a lot of passengers.



MOSCOW DOMODEDOVO AIRPORT customer review :  22 November 2012 by James Brownjohn    (UK)

Rating : 8/10

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Recommended

Arrival at DME from ZRH. Travelled with excess baggage including technical equipment (three boxes) requiring ATA carnet. Immigration area first; strong smell of diesel. Three lines with two officer booths each, but possibility to go to booth on different line, i.e. possible pushing in. Officer says nothing but takes ages to inspect your passport. Never mind it's a tourist visa. Collected bags from carousels. This is a small and chaotic area with people pushing trolleys into you at speed from all angles. Then customs: with ATA carnet, went to area that looked like 'anything to declare'. Waved carnet at officer. He took us directly into a staff area, at end of corridor is a customs office. They (old guy and a trainee) dealt with the relevant section of the carnet, checked a few items, communicated in English, took photocopies. Had a cover letter in Russian explaining what purpose of equipment which helped. Were told to come back to the same place exactly when departing. This was pretty efficient. Leaving from DME: Travelling from area of KUNTSEVSKAYA Metro station (i.e. West Moscow), allowed four hours to departure. Orbital motorway anticlockwise pretty quiet at 0615AM, clockwise direction was already very busy and slow. Kashira highway going south east to DME also OK. So that part in 45 minutes. Possible to drive to front of the only terminal, get (free trolley) and go straight inside building. All baggage scanned just inside building, but this was simple, no delay. Went to the left (east) end of check in area to get to arrivals, showed carnet to a the first customs-looking oficer available. He waved us to the staff area to have the next section of the carnet dealt with. No queues, no problem. Documents were photocopied and we were on our way. Then back to check in area (waving carnet at anyone official), checked in, personal baggage taken, told to go to airline cashier desk (Swiss) to pay excess baggage. Showed checkin clerk the excess baggage receipt then took the three boxes to excess baggage reception. It was scanned and we pushed into a lift and said goodbye to it. Then went upstairs through passport control/security. This was no problem either (got waved into business lane for unknown reason). The whole process through the airport to now was less than an hour, so had almost an hour to spare. Departure area fairly busy but OK, with simple layout, no miles to walk anywhere, but enough shops, eateries and places to sit.



MOSCOW DOMODEDOVO AIRPORT customer review :  5 November 2012 by Dmitry Kuzin    (Russia)

Rating : 4/10

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Recommended

Having spent a lot of time at airports all over the world, now at DME I can't wait until I board the airplane or get my luggage and get out. Airport is far away from the city centre, it's difficult to park. The terminal is always crowded and the staff impolite. The gates are clearly marked and easy to get to. Waiting areas are small as well as smoking rooms. The prices in shops and cafes are extremely high. Avoid if you can, there are better airports in Moscow.



MOSCOW DOMODEDOVO AIRPORT customer review :  8 September 2012 by Simon Gilmore    (New Zealand)

Rating : 2/10

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Recommended

The Russians can do many things well except running airports. A great time in Moscow was tainted by leaving through this dreadful airport. Too it's credit the toilets are spotless but there are way too many duty free shops and a total lack of anywhere to sit and rest. There is only a small Russian language only newsagent which is hopeless for an international airport. No ATMs or banks in the departure lounge plus surly officials everywhere. Truly dire.



MOSCOW DOMODEDOVO AIRPORT customer review :  4 September 2012 by E Jacobson    (USA)

Rating : 3/10

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Recommended

Domodedovo builders had the right idea but the airport is a victim of its success - it is overcrowded. There are lots of flights and people all streaming in and out. Before you enter the airport, you go through poorly managed metal detectors and X-ray machines. There is one tiny currency exchange we found (with horrendous rates) - look for that on your left as you enter. There are multiple check-in booths that become available a few hours before your flight. Once you check in, you go on to your sector. There are guards all around. There are few seats. Some shopping and dining is available. Customs and passport control are next. The officer has to "buzz you out" once your passport is stamped. More security checks are on the way. The gates are overcrowded but the whole entry process takes so long that it is unlikely you'll have much time to spend at the gate anyway. This airport needs to separate itself into terminals and have major updates.



MOSCOW DOMODEDOVO AIRPORT customer review :  17 July 2012 by G Evans    (UK)

Rating : 1/10

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Recommended

The car park was like a zoo! We arrived in two coaches. Ours managed to find a space, the other went round in circles for about 10 minutes. To access the terminal you and your baggage have to go through security scanners which slows things up. The terminal is completely overcrowded which makes moving around with cases challenging. Check in was ok but passport control, customs and security were very slow. The officials only seem to speak Russian which can be a problem if something goes wrong. I forgot to remove my wrist watch before going through the scanner. Once you get to the departure areas, we could only find two small places to get food and drink and they are very expensive. Two cheese and ham croissants, a small cappuccino and a small beer came to over 27. The whole departure area was overcrowded with far too few seats for the number of passengers. The gate areas are enclosed. Our gate area had seats for about 50 people. We were due to board a 747 so about 350 people needed to stand. The queue went outside the gate and blocked access to the surrounding areas. I plan to go back to Moscow which is a wonderful city but not if I have to use this airport.



MOSCOW DOMODEDOVO AIRPORT customer review :  8 May 2012 by Roman Sosenko    (France)

Rating : 2/10

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Recommended

Extremely overcrowded airport. Every single zone is overcrowded. No enough seats at departure gates. Air conditioning often out of service in all buildings. Slow passport control for non Russians at arrival (automatic filling of immigration cards by immigration officers takes a lot of time). Not enough luggage belts: luggage from 3 flights are put on same belt. Everything is undersized, even business lounges (the Swiss lounge is around 30 sq meters). Transaero and Lufthansa moved some flights to Vnukovo for all that reasons. Avoid at any cost.



MOSCOW DOMODEDOVO AIRPORT customer review :  11 October 2011 by M Aoki   (Japan)

Customer Rating :  2/5

2 Star Rating   

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It is difficult to find domestic final gate after I proceeded entry due to language. Staff does not understand English well. Not sufficient English explanation for exit, gate, direction etc.


MOSCOW DOMODEDOVO AIRPORT customer review :  16 July 2011 by L Kiqai   (USA)

Customer Rating :  2/5

2 Star Rating   

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Get to this airport as "transfer", there is a small window of opportunity for me to see the entirety of the airport. Based on my experience, going in & out of my destination, a total of 6 hrs stop-over here. I can only say few things. This is not an international standard airport for me. The restroom is wretched with the smell of smoke, no aircon, too crowded and every terminal can't hold the number of people riding on the plane. People need to stand to wait. The security may need more people as the normal wait to check on the passport & boarding pass is way to long. The lady who was checking the passports was by herself and check each individual, but opening the door for each passenger is too much for me to see. It's too crowded, and to think they allow people to smoke inside the building is such a disappointment. Now, I decided not to use this "route" just to prevent this airport. I'll wait for further reviews and may change my mind.


MOSCOW DOMODEDOVO AIRPORT customer review :  26 May 2011 by A Dron   (UK)

Customer Rating :  4/5

4 Star Rating   

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The usual scrum at immigration, despite six counters manned; took around 45 minutes to get through and staff took very close looks at passports, but smiling at them seemed to ease the process. Baggage appeared almost instantly after walking into reclaim. You still have to fight your way past importuning taxi drivers - go to the official taxi desk at the wall facing you as you emerge into arrivals and book a taxi into town. You will then be escorted outside to your assigned driver. On return leg, check-in very smooth. Security a tad silly at times - two people stationed just 3 metres apart both checking passports and boarding cards - but otherwise fairly standard. Duty-free outlets in all directions, but it would be useful if they posted prices in roubles as well as dollars and euros. Generally, however, a fairly decent experience.


MOSCOW DOMODEDOVO AIRPORT customer review :  15 May 2011 by N Fortuna   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Tried to collect a rented car at the airport. After the terrorist attack, car rental desks were all removed, even the information desk did not know where they went. After I called the provider, they sent a driver with the car to collect me from the concourse. All the rental formalities were performed on the side of the road past the airport perimeter. The terminal building itself is bursting at the seams. Passport control was busy but plenty of desks open. The longest wait was for the allocated luggage carousel. Departure formalities were also quick and painless.


MOSCOW DOMODEDOVO AIRPORT customer review :  25 January 2011 by G Lee   (Singapore)

Customer Rating :  1/5

1 Star Rating   

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I was traveling from Singapore to Houston and had a brief stopover. The terminal was very crowded and there was no place to sit/rest or what so ever. After a 10 hour flight from Singapore to Moscow we were exhausted. Then we had to stand in line for more than half an hour in security check up. The officers at the security were rude and didn't speak much English (what they said was barely comprehensible and some didn't speak at all - only gestures and bad attitude). After the tiring security checkup we headed for the restrooms which was crowded and didn't allow any personal space at all. Then there was no place to sit till your gate opened because it was very crowded.


MOSCOW DOMODEDOVO AIRPORT customer review :  26 October 2010 by Y Kahanovych   (Ukraine)

Customer Rating :  5/5

5 Star Rating   

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Everything from train to plane worked fine. There was plenty of seating. Food options are overpriced, but good quality. Security took 2 minutes, immigration a breeze. Check in desk didn't have queue. Two free wifi networks, clean toilets. Duty free was uninspiring. Polite staff. It's now fine or was I lucky?


MOSCOW DOMODEDOVO AIRPORT customer review :  9 October 2010 by Chris McQuaid   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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Used this airport four times on my recent trip (twice in, twice out) - as impressed as I was four years earlier. Immigration first time was quite quick, but baggage was very slow (plane arrived at gate 0640, baggage on carousel 0730). Had flown in from Hong Kong, but currency exchange would not accept Hong Kong Dollars. Got Airport Express train to Paveletsky Station - a long walk from International Terminal, but easy to find. Returned three weeks later for flight to KBP - no currency exchange available for Ukrainian Gryvnia (unbelievable!). Food prices extortionate. Emigration easy (separate lanes for e-passports) and security quick. Immigration was slower second time around, and baggage still slow. Final time through was for return flight to Hong Kong - was at airport early so wanted to use laptop, but no free WiFi (you must purchase a card from the Internet Centre upstairs). Apart from the baggage delays and prices I'm very happy - 8/10.


MOSCOW DOMODEDOVO AIRPORT customer review :  30 July 2010 by Angela Moeller   (USA)

Customer Rating :  1/5

1 Star Rating   

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Worst airport I have ever been in my life. We were stopped for a short layover from Singapore to Houston so we were not there for very long thank goodness. It was hot, crowded and had no place to sit. The restrooms were filthy and without toilet paper. I did not know that you were not allowed to take photos inside the airport and I was chased down and had my arm grabbed and was yelled at to delete! I showed the person that I had deleted the photo but he then insisted on scrolling through my vacation photos anyway. After passing through security and the passport line I moved aside to wait for my 13 year old daughter and was yelled at again to Go! Very rude. Are you not allowed to wait for your child? I was not blocking the line and I was standing out of the way to let her pass through.


MOSCOW DOMODEDOVO AIRPORT review : 8 January 2010 by Rich Jenkins

Customer Rating : 4/5

4 Star Rating

Used DME during the Christmas/New years season. Arrival was quick and I was through immigration, customs, et al. within half an hour. Limited exchange facilities--one bank with several locations and exchange rates that are slightly less favorable than intown. Getting to the Pavaletsky-bound train means going into the domestic terminal, a lengthy walk with many signs although a couple are a little confusing as to direction. The train leaves every 30 or 60 minutes depending on time of day. On New Years (a big holiday in Russia) it was running to Pavaletsky, but not to the airports. For departure, I arrived early (3+ hours) because it was a holiday (New Years) and new procedures were rumored to be in place for US flights (turned out not to be the case). The train from Pavaletsky was not running in the am - taxi was R1500 (after an initial "offer" of R2000) - a hair-raising but uneventful ride. Note that the limited food/shopping options and non-existent seating on the ground floor of the departure terminal are just part of the story--seating and food/shopping are on the second floor. Passport control and security screening were uneventful and reasonably efficient. The departure areas are filled with upscale stores and the usual duty free stuff. Expect to pay 50-100% more for food and drink than you would in the city. Most airports seem to have stopped this kind of nonsense. I saw no place to exchange money beyond passport control, so you should change at the ground floor bank kiosk by the check-in counters.


MOSCOW DOMODEDOVO AIRPORT review : 17 November 2009 by David Pryer

Customer Rating : 4/5

4 Star Rating

Arrived at 0215h and the experience (passport, baggage collection, green channel) was businesslike and less than 30 minutes in duration. My anxiety about waiting for a domestic connection until 0730 were unfounded as airport is open all night with plenty of comfortable seating, cafes etc. Was also possible to check my bag in immediately rather than wheel it round.


MOSCOW DOMODEDOVO AIRPORT review : 15 September 2009 : by S Cameron

Customer Rating : 4/5

4 Star Rating

On arrival we breezed through immigration (maybe it was due to the 0030hrs arrival time and second to the immigration gate) collected luggage and was out the door within 30 mins. Helpful staff from Austrian checked us in and we were through immigration of the way out again within 20 mins or so. Maybe we were lucky ?


MOSCOW DOMODEDOVO AIRPORT review : 31 December 2008 : by G Cleaver

Customer Rating : 3/5

3 Star Rating

I would rather come to this airport than Sheremetyevo. But, be prepared to go through the same soviet-style chaos. We came off a Lufthansa flight and the first thing we had to do after getting off the airbridge, go down three flights of stairs. Then there is the passport control. Only two clerks serving for about 150 passengers. Plus the queue is horrendous. You start lining up and then a whole rush of people start coming and start pushing in. Passport control isn't put in a proper place. It's at a weird angle so the queue goes all over the place. Speaking of all over the place- the baggage area is nearly the same. We had to wait for around 15 minutes for our baggage. The baggage area is just a big circle and with people walking around the place, there's not enough space to move. A big relief when we picked up our baggage but it doesn't end.


MOSCOW DOMODEDOVO AIRPORT review : 1 December 2008 : by C Tyrer

Customer Rating : 4/5

4 Star Rating

I flew to DME from LHR with low expectations. However, within 45 minutes of landing I had cleared immigration, collected my baggage, changed some money and been picked up by the pre-arranged taxi. The Immigration Officer didn't speak much English but was able to smile and say "Welcome to Moscow" after she had finished stamping my passport. The departure was a bit problematic. The BMI check-in staff seemed more pre-occupied in arranging the bollards for the queue to follow rather than actually checking in the passengers. Then I was directed to the fast-track area to clear emigration, but unfortunately this took over an hour whereas I could see the queuing time in the normal area was only about 30 minutes ! The security was even slower. The Transaero Business Lounge is spacious with an airside view. There was a reasonable choice of snacks although the choice of alcoholic drinks was very limited. At the departure gate I was able to access the internet free of charge. Overall, the experience of this airport was much better than I had expected and I would have no worries about using it again.


MOSCOW DOMODEDOVO AIRPORT review : 29 August 2008 : by P Watson

Customer Rating : 5/5

5 Star Rating

What a difference from SVO, arrived from London a friendly immigration officer. On leaving immigration it was a nice feeling not to be stalked by taxi drivers, and the atmosphere was much more relaxed. Flew a few days later onto Ekaterinburg, and had to wait an extra 3 hours as Ural airlines merged our flight with another, and it is bright clean friendly airport, with plenty of choices in shopping and activites and everything well signposted! We travelled with our 11 month old son and my wife was delighted to discover nurseries around the airport. It is a well thought out airport and it made our extra wait at the airport much more relaxing. Superb!


MOSCOW DOMODEDOVO AIRPORT review : 27 August 2008 : by Ian Oldham

Customer Rating : 1/5

1 Star Rating

Departed via DME August - it was a shambles. Terminal was jampacked, queued for just over 1 hour at check-in followed by 1 hour at passport control in 25-30c heat (times and temp. not exaggerated) plus sundry delays/checks. If we had arrived at the required 2 hours prior to departure we would have missed our flight. Have never experienced such an awful international airport. Got the impression that the terminal needed to be around 3-4 times bigger.


MOSCOW DOMODEDOVO AIRPORT review : 27 August 2008 : by Yevheniy Kahanovych

Customer Rating : 2/5

2 Star Rating

Domodedovo is going down. I used it twice last week, and was unpleasantly surprised on both arrival and departure. On arrival the immigration was a mess. Huge crowds of people arriving from international flights and only one third of booths manned. No line management at all. People jumping a queue, unhelpful and arrogant staff. On departure I've noticed a very certain lack of fresh air in the newly opened part of the departures hall. Once at an earlier built area, an air becomes normal. Dirty toilets, inefficient security.


 

Domodedovo Airport review by K Spensley

5 May 2008   Customer Rating : 4 Star Rating

Just used DME for first time since Lufthansa switched from SVO and there is no comparison. It's clean, bright, shiny, has nice business-class lounges. Smokers have to use those little fish-tank rooms so the place doesn't stink. And there is an express train to Paveletsky Station for only 150 rubles. Compared to sitting in Moscow traffic for 2-3 hours from SVO for 1,500 rubles, this is awesome. They are building Terminal 3 at Sheremetovo along with an express train to the city. Until it's functional, when traveling to Moscow I'm happy to fly into DME.

Domodedovo Airport review by Doug Watchorn

15 April 2008   Customer Rating : 4 Star Rating

Left DME on Lufthansa who just switched from SVO. Much better airport both coming in and going out. Cleaner, brighter and better access than SVO. No driving to switch terminals from international to domestic just walk inside to other terminal. Used this terminal last year coming from London going to Irkutsk, same experience but with no construction this time. Will use this airport and local hotel from now on, I will avoid SVO if at all possible whenever I can!

Domodedovo Airport review by Oleg Hmara

29 October 2007   Customer Rating : 2 Star Rating

I've been flying to Sakhalin through Domodedovo, and it was awful. It looks nice and clean, but if anything happens nobody will help you. I had unexpected problems with oversized luggage. The staff was extremely rude. While I was arguing with them, I was delayed so that I almost missed my plane. Later I realized that they simply wanted a bribe. So if you encounter unexpected problems when everything should be ok, it most probably means that they just want a little cash. I don't understand what's the point in making the airport look european if they treat passengers Soviet-style.

Domodedovo Airport review by Yevheniy Kahanovych

21 September 2007   Customer Rating : 4 Star Rating

I used Domodedovo last week for departure to Kiev. First notice. Less and less airlines are allowed for in-town check-in. Less and less airlies provide free rail transfer. The airport itself remains very well organised, clean and easy to navigate through. Two serious minuses. Most of the airlines haven't heard about line management. It causes situations like the one I was in. My flight was about to leave in 55 minutes. Despite being checked in online i should stay in regular line because they don't have bag drop-off desks. When having being in the line for about 20 minutes (the queue was about 35 people), I've decided to take a look at the other side of the isle of desks, and found there three working check-in desks with nobody lining up. Would be very helpful to have line manager there. Immigration on departure was slow and not very polite. Departure area after security is full of good cafes and shops, but very overpriced. Boarding was not throgh airbridge, but they bussed us to the plane fast.

Domodedovo Airport review by Chris McQuaid

28 August 2007   Customer Rating : 4 Star Rating

I used DME several times last year on my first visit to Russia, and was very impressed. Forget the comments about it being excellent by "Russian" standards - it compares very well with other airports. First experience was arriving from BKK on Thai Airways - plenty of staff available at immigration, and no hassle (all complete and through to baggage claim within five minutes of joining the queue). Baggage took 30 minutes, then out into the concourse. It was much less crowded than Don Muang, and much better laid out. After changing some money and escaping the taxi touts I got the express train to Paveletsky - highly recommended, even if some grizzle about the lack of air-conditioning. Make sure that you walk all the way to the front of the train so that you have less distance to walk when you reach the city. Next use was arriving domestically from St Petersburg - no problems, and baggage waiting when we got to the conveyor. Stayed overnight at Airport Hotel (noisy and overpriced for what it provides), then back to the airport for an early flight to Kazan. Security - only 5 minutes. I returned 10 days later - no problems again. Last time was when flying back to BKK - check-in only took 15 minutes, despite a full load including a big tour group of Thais, and easy progress through Customs and Security. Then came the only drama I had at this airport - there is no currency exchange facility airside! Helpful security staff sympathised with my predicament (I had lots of roubles still in my pocket), but wouldn't let me back into the main concourse to return to the bank. The story ends with me still having lots of roubles, as I couldn't change them anywhere else. Overall impression of this airport was excellent - Sheremetyevo is another story!

Domodedovo Airport review by Nick Fortuna

19 July 2007   Customer Rating : 3 Star Rating

I used Domodedovo on a couple of occasions in June. The airport train from Paveletsky Station was badly signposted. There are four halls to choose from - by trial and error (welcome to Russia). It is located in Hall 3. The ticket counter to the Airport was closed because the power went out (welcome to Russia). The 'Help' Desk wasn't able to help. Power came back on, ticket was sold. The train is the old, rattly variety, departing every 40 min. No airconditioning. Then again, I can only compare with Vienna and HK. If you use the city check-in, you're on the train for free. Airport itself was busy, being holiday and charter season. Austrian's check-in went smoothly. Since we were Senator members, we got to use the VIP passport control and security. A new whole-body scanner was in use, though it broke down and we had to wait ca. 10 minutes for it to reboot. So much for VIP service. Airport facilities are excellent - lots of shops and a whole food court upstairs. Sheremetyevo take note! Arrival too was a breeze. Toilets were clean, stocked and functional, a welcome worthy of the name. Immigration was the usual Russian mess with no clear line(s), but push your way to the front and feign ignorance. Baggage arrived quickly enough and after the customs gauntlet, you run the taxi mafia gauntlet (though not as bad as Sheremetyevo. Due to the reconstruction, getting out of the arrivals hall to the car park was badly signposted. Some inconvenience, but temporary, hopefully. In all, a positive airport experience on a global scale. And for Russian standards, simply outstanding!

Domodedovo Airport review by Yevheniy Kahanovych

17 July 2007   Customer Rating : 4 Star Rating

Recently arrived to and departed from Domodedovo. I was surprised how smooth everything was. The airport is well organized - facilities clean, toilets clean and well stocked (this is Russia!). Arrivals (I tried both domestic and international) are clearly signposted, immigration took less than 10 minutes. Baggage in 15 minutes. In-town check-in worked well, direct train is a great plus to this airport. The staff were polite. Food facilities and landside shops are good, but very overpriced. Airside facilities could not be better. Very light and airy halls with lots of space.

Domodedovo Airport review by Martin Braithwaite

2 December 2005   Customer Rating : n/a

Not a bad airport, and currently better than Shemeretyvo for arrival and departure. That said, there are a lot of improvements to cut out some of the bureaucracy - and the touts that seem to pop up everywhere around the airport. Immigration and customs service can be really slow, and the staff are are "charming" as at SVO !

Domodedovo Airport review by David Pryer

13 May 2005

Agree with just about everything said about DME. A hassle-free experience. Don't take a taxi, best way into town is the Airport Express train. It is a long way into Moscow but fast, clean and inexpensive by train.

Domodedovo Airport review by Alberto Pezzotti

15 February 2005

Domodedovo is a really different airport compared to what it was just 10 years ago. Passport control and customs are really quick if compared to Sheremetyevo 2 standards. Once you are in the main area you can enjoy a nice, clean and safe airport. The restaurants and bars are fine, although a bit limited in size and quality. I arrived at DME in the early morning from Siberia and I was able to rest for a few hours at the very convenient airport hotel. The rooms are quite clean and they are reasonably priced. The hotel is located 500 ms from the main terminal and is reachable with a shuttle bus that is departing in front of the train station. Check in facilities, both for domestic and international flights are hassle free, unlike Sheremetyevo 2.

Domodedovo Airport review by Bill Sullivan

21 October 2004

DME is a very good airport. I have also found it easy to arrive and depart from - fast immigration and baggage handling. The restaurants are okay, nothing great, but I like the cleanliness and modern interior. Next time I will check out the train as suggested by some.



 


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