Dalaman Airport Passenger Reviews and Dalaman Airport Traveller Reports

DALAMAN AIRPORT review :  15 July 2010 : by L Adams   (UK)

Customer Rating :  2/5

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There is a restriction on taking liquids through customs. This is when you go through passport control, not when you first enter the airport and have to have your luggage scanned - you are fine to take liquids beyond that point just not through to the other side of passport control. Fine to take sandwiches etc just not drinks - so had to pay 5 lira for a 500 ml bottle of water. Noticed this time that there is even less seating than there was at the beginning of the season which means that if you want a seat you have to sit in the food court areas. We did this and kept getting asked if we were going to buy anything. Take something to eat with you but you just have to grin and bear it to pay the price for a drink if you are desperate.

DALAMAN AIRPORT review :  14 July 2010 : by Stan Marsh   (UK)

Customer Rating :  1/5

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Was there today and will never visit Turkey through this zoo of an airport again. Queue for this, queue for that - surly staff, and as for the lack of seating on the ground floor forcing you to the first floor to be faced with stupidly high prices for essential food and drink items. Managers of this facility, hang your heads in shame!!

DALAMAN AIRPORT review :  29 May 2010 : by P Wright   (UK)

Customer Rating :  2/5

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We just flew back from Dalaman airport and although we had 2 hours to kill we refused pay their ridiculously high prices for food and drink. There are several high street companies ie MDs, Burger King but they all charge these high prices - it must be price fixing or bordering on some illegal practice. Coffee is around £4.50 and even a bottle of water will cost around £4. Very few people were buying and it's leave visitors with a bad feeling of the place so it makes you wonder what their game is.

DALAMAN AIRPORT review :  17 May 2010 : by Gillian Tarbun   (UK)

Customer Rating :  3/5

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Have been going to Turkey for 15 years and it's a shame that the last memory of a wonderful country is spoiled by such a rip off at the airport. Food and drink prices are sky high. My advice would be to take food and drink with you. There is no restriction in place at the moment for taking water etc through customs. There is plenty of seating in the food halls and I have never been had any problems when eating food not bought there. The airport is stuffy and dim and the public announcement system is impossible to understand.

DALAMAN AIRPORT review :  13 May 2010 : by M Wooding   (UK)

Customer Rating :  4/5

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Arrivals perfect but passport control were very rude - just throw your passport at you then take a tenner off you. Way home was horrendous, we had about 1-2 hour delay, we had to sit on the floor as poor seating. Everything there was a rip of didn't even bother going in the shops as read previous reviews saying rip off.

DALAMAN AIRPORT AIRPORT review :  30 November 2009 : by K Watson   (UK)

Customer Rating :  1/5

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£6.00 for a McDonalds happy Meal, £26.00 for 2 Ham sandwiches, 1 portion of fries and 2 cans of pop. I must have been mad, but when you are hungry and have a 3 hour delay with no prior warning, what can you do. I had been to Dalaman Airport 10 years previous before the new terminal opened, and even then it was expensive, but this was outrageous. But what do you expect, when it cost over £90 million to build the new airport, they have to recoup their costs somehow.

DALAMAN AIRPORT review :  28 October 2009 : by T Nicholls   (UK)

Customer Rating :  1/5

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What an absolute disgrace! I got fleeced 40 lire (£18) for two beers and a small tin of pringles! Nowhere to sit, poorly lit, escalators designed to try and keep you spending (by being laid out the wrong way round) the whole place is a complete living nightmare made worst when you are delayed (which is a near certainty).

DALAMAN AIRPORT review :  6 October 2009 : by Hugh Williams   (UK)

Customer Rating :  2/5

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I agree with all the previous comments about the rip-off prices at this airport. Last year Burger King landside wanted TL28 for a bacon double cheeseburger - not the meal, just the sandwich! This year (2009) that BK was closed. Airside, the rip-off continues. A cheeseburger at McDonalds is around £10 and £40 for a family of four would be about average. The airport is new and clean. There is very little seating except in the food areas. It is easy to get to the food areas, up an escalator, but there is no "down" escalator nearby. to get back to the ground floor and the gates involves a long walk to the othere end of the terminal and back. Poor design!

DALAMAN AIRPORT review :  5 September 2009 : by R Wyld   (UK)

Customer Rating :  1/5

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I agree with all that has been said about the extortionate prices that passengers are expected to pay for very ordinary food and drink at this airport. I was asked to pay 46 lira for 3 can of coke and a packet of Pringles. This whole pricing issue is a shame because my experience in Turkey was generally of very reasonable prices . I was left with such a "sour taste" because we had a very long wait at the airport and would have like a decent meal at an acceptable price. Even a burger king burger was 26 lira. Turkey should take notice that on this basis alone I would veto their application for EU membership

DALAMAN AIRPORT review :  2 September 2009 : by B Tappy   (UK)

Customer Rating :  2/5

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Do not think I am adding anything new here, but just to underline what everybody else has said. If you are unfortunate to get stuck at Dalaman Airport like we were (for 13 hours), make sure you have a credit card with you to pay for your food and drink. 6 of us needed to eat something. KFC. Macdonalds, Pizza Express etc, all roughly the same price - GBP 10 per head! There were 6 of us, we bought 6 meals at KFC and it cost TL135 = GBP60.00. Amazing how they can get away with it.

DALAMAN AIRPORT review :  14 August 2009 : by Martin Holroyd   (UK)

Customer Rating :  1/5

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Same comment as everyone else. Outrageous prices, limited seating, despite being a new airport it was dull. The staff resent being there and all in all a poor end to a fantastic holiday. To get a seat we went into the pub at the end for a meal and drink. Same comment really, outrageous prices and the staff seemed more intent on shouting across the bar to each other than serving their customers. Food in the bar was disgraceful particularly as we had been used to fabulous food in Kalkan. I'll be making sure any friends of mine going there don't get caught out like we did. The Airport authorities should be ashamed of themselves.

DALAMAN AIRPORT review :  26 July 2009 : by Alison Hemming   (UK)

Customer Rating :  2/5

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I agree totally with all the comments people have submitted to this site - having experienced in the past severe delays at Dalaman (aircraft problems) - I expect by now we holidaymakers have paid off the national debt of Turkey. Having been an ill-fated passenger of XL last year, my colleague and I were faced with a six hour wait at the airport before we were flown home. We had not yet checked in, so discovered the cafe in the coach park - whilst not cheap, we whiled away many hours at half the cost of being inside the terminal.

DALAMAN AIRPORT review : 13 July 2009 by J Maynard

Customer Rating : 1/5

Staff speak very poor English; not the ideal situation when going through security - especially when they seem frustrated at you for their lapse in communication, and not yours. Staff generally miserable, customer service poor - at passport check in I had my passport snatched and chucked back at me, was stripped of £10 for a visa which nobody had been warned about and was completely disregarded throughout the entire process. This in combination with a dull concrete roofing and dim lighting makes for a somewhat depressing experience. Prices are ridiculous. The 'cool zone' shop was selling a normal pack of pringles for £10, when I asked "You think that's cool" whilst referencing the shop name and pointing at the packet, was abruptly threatened with a call to the police - for simply questioning the price of a beverage that shouldn't have been more than £1.50. This was made somewhat worse when either parents were forced to empty their pockets to feed or water a young child, (£4.00 / 500ml bottle of water) or they simply went without, for which Turkish authorities in the airport should be utterly ashamed. This pricing left a sour taste in my mouth as the holiday came to a close - and very effectively summed up Turkey's financially taxing culture, hidden charges, and nothing - for free culture - which even bites when you've paid the admission fees. The whole experience made me realise how good Gatwick airport really is.

DALAMAN AIRPORT review : 3 July 2009 by J Ahmad

Customer Rating : 4/5

Yes the airport is very expensive it was 25 TL for a meal at Kentucky Friend Chicken or MacDonalds very expensive. We knew about this and still ended up buying rolls and drinks which for 4 rolls and drinks worked out not as expensive but still not cheap. You can take bottled water through Customs so buy it before you get to the airport. Also a good point to let you know which a friend did me is you have to pay a £10.00 english note for each passenger to get into the country so take it with you as its a pest when you get there.b The airport is very clean and cool and the toilets were clean so it was fine, just don't eat there.

DALAMAN AIRPORT review : 27 June 2009 : by C Ardimento

Customer Rating : 3/5

Cannot agree more that the prices of refreshments in Turkish airports are far too high and likely to leave a bad taste in any traveller's mouth!

DALAMAN AIRPORT review : 16 May 2009 : by Pauline Norton

Customer Rating : 1/5

Pity the first time visitor to Turkey - this is their last memory of a beautiful country! The airport practice of being a complete rip off remains. 8TL (£3+) for a can of pop, bearing in mind that they practice a liquid restriction (though we saw evidence to belie this) what kind of profit is this airport now making? Check-in staff were friendly but just not quick enough. The airport was unbearably hot. Entrance scanner staff must have felt that they needed something to do as I was asked to unpack a camcorder and produce passports. Duty Free prices are all in Euros so you can bet your life that you are being fleeced due to a dynamic currency conversion. Having paid more than double UK service station prices for food before, we avoided the food court. Smoking restrictions are in place but we couldnt face the journey through the scanners a 2nd time round. A modern building with the capability of being outstanding - what a shame it isn't put to use!

DALAMAN AIRPORT review : 1 May 2009 : by Paul Nolan

Customer Rating : 1/5

Dalaman airport so expensive - Mcdonalds Burger £12, Crisps £4, Coffee £4, KFC bucket £37 etc. Bottle of Water £4. Beware of the trolley scam, They offer a trolley at the main glass door as you get out of your taxi and charge you £1 (2TL) for a 20 yard walk to the check in. Turkey should be ashamed of this rip off. The people and culture is fantastic. There is a VIP lounge called a CIP, goodness knows what they charge, no surprise there were no people using it. So take drinks and food as you will get delayed in the summer, and £50 for 4 burgers is hard to swallow !

DALAMAN AIRPORT review : 21 October 2008 : by P MacLeod

Customer Rating : 1/5

For a new airport it is very disappointing. The check in and security is OK but once you are in the departure lounge it is really awful. The food outlets are horrendously expensive (take sandwiches is my advice). But most importantly there are hardly any seats in the whole departure lounge. If you dont want to go into the restaurants (and only a very rich or mad person would do this) you have to sit on the marble floor until your flight is called.

DALAMAN AIRPORT review : 21 October 2008 : by Rob Clark

Customer Rating : 1/5

Disgusting. No other word for it. Food and drink prices are nothing short of extortion and those interested in attracting tourism to Turkey should do something about it. Airport dark and dingy. Very uncomfortable and worst of all, its a new. The best thing about this place is the lost and found place. We left our camera on the plane by accident and they were very good at getting it sorted out for us. As an experience though, it definitely the worst of the worst. Best avoided if you can.

DALAMAN AIRPORT review : 21 October 2008 : by Bob Wilson

Customer Rating : 1/5

A lovely airport with friendly staff, just a great pity management have decided to fleece parting tourists after what was possibly a very enjoyable Turkish holiday experience. Whether you have a coffee, a coke, a beer or a packet of crisps, everything costs £4! Our group had 4 coffee's = £16, ridiculous! We saw many embarassed and obviously thirsty families having to turn down refreshments which they had ordered but did not have the money left to pay for. Just pray you never have a lengthy delay of your flight at Dalaman Airport! Tip - there appears to not be a 100ml restriction (as there is in the UK) at security so make sure you take plenty liquid in with you. Because of this we have given what is otherwise an excellent airport one star.