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Delhi International Airport
3.0 Star Rating: Fair
127 reviews



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DELHI AIRPORT customer review :  18 December 2014 by Naveen Nath    (India)

Rating : 9/10

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Recommended

This airport is definitely the best in India and measures up impressively against others such as Istanbul, Bangkok and Kuala Lumpur in terms of space, cleanliness, security, eating options and ease of movement. I frequently use both the domestic and international terminals and have not even once found the toilets dirty or smelly. There are always plenty of people ready to help you out in case of doubts. Signage is excellent. The duty free is excellent and definitely offers better bargains than the other airports which I have mentioned and used. The terminal also offers good views of the airside for those interested. The only thing that leaves you confused is the choice of carpet colours!



DELHI AIRPORT customer review :  11 November 2014 by Rohit Raj    (India)

Rating : 8/10

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Recommended

I have started most of my international journeys through this airport. After having visited several international hubs (LHR, CDG, DXB, AUH, SIN, HKG, BKK, KUL, CMB) I have to rate Terminal 3 of Delhi Airport one of the best among them. This is a busy airport in terms of flight and passenger volume. Despite this, I have never seen this airport very crowded, be it check-in counters, immigration desk, security channel or boarding gates. This is due to the fact that the terminal is very spacious. It has a large number of check-in counters, immigration desks and boarding gates. The airport is ultra-modern and very clean. The interiors are great and no less than the interiors of Terminal 3 LHR, Terminal 2 SIN or DXB. They have sufficient number of restaurants, duty free shops. You are never short of seats once you clear immigration. I hate its traffic which makes the flights wait for longer during take off and keep hovering in air for some time during landing. I think they need to make additional runways functional. Another bad thing about this airport is for transit passengers. If you are transiting through this airport to another destination, you may not get proper guidance from staff for new boarding gates. This is mostly to Air India passengers as this airport is the transit hub for Air India. This is the problem of Airline and not the Airport Authority.



DELHI AIRPORT customer review :  23 October 2014 by Suhail Shafi    (USA)

Rating : 10/10

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Recommended

Terminal 3. Passed through Delhi on my way from the US to a domestic Indian destination. As an overseas Indian, I can honestly say this facility makes me proud of my home country. The terminal is ultra modern, to and very efficient. Immigration at the airport took me a maximum of 5-10 minutes, the shopping is excellent, as are the restaurants. Bathrooms are kept extremely clean by staff who are always in the bathrooms to clean up after individual passengers. The staff, from the immigration officials, to the airline staff are professional and helpful. This airport is up to international standards - a pleasure to fly both in and out of.



DELHI AIRPORT customer review :  19 August 2014 by Ashutosh Garg    (India)

Rating : 10/10

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Recommended

Delhi Terminal 3 is great. Clean, spacious and a lot of food options. Airport staff are friendly. However, there are various check points (5-6) which takes some time. Restaurants are fairly priced and I will surely use this airport again.



DELHI AIRPORT customer review :  8 August 2014 by R Puri    (Bahrain)

Rating : 9/10

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Recommended

I frequently travel through Delhi Airport and in my opinion it is excellent. I don't really understand so many negative comments. Yes, the queues can be quite long and security tedious but the actual airport and the facilities are great. Ground staff are friendly and courteous. Immigration do try and speed things up. Security can be a bit rude. There are a lot of shops, which offer an immense amount of products. The Duty Free is also of a very high standard. There is also a large food court offering many cuisine's. Toilets are very clean. Lounges offered by the airport are also very good. Overall excellent airport. Not yet up to the standards of Changi and Hong Kong, but in my opinion definitely better than lots of Western European/American airports. An excellent new hub for the Star Alliance.



DELHI AIRPORT customer review :  7 July 2014 by S Hermes    (Australia)

Rating : 0/10

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Recommended

Transit Lounge B of the international terminal - you will sit and wait interminably for someone to take pity on you and issue you your boarding pass for your next flight. It is apparently up to the airline you will board how long they will take to notice you. Two, three hour waits are normal in a lounge bereft of anything in the way of amenities except for a vending machine. I would have lodged a formal complaint only the complaint box had no forms and no one would bring me some. A hint to cope with this situation, if you have an Indian visa, go out through immigration and come back through the check in counter. It will save you hours. Bottom line, you certainly do not feel that your status as customer means anything to the staff.



DELHI AIRPORT customer review :  21 June 2014 by James Smith    (USA)

Rating : 10/10

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Recommended

I travel though DEL frequently and have rarely had any troubles with staff. Terminal 3 is enormous and probably better than some ones such as O'hare or JFK. I do agree that there are a high number of security checkpoints but I would rather feel more comfortable being safe than sorry.



DELHI AIRPORT customer review :  11 June 2014 by Alex Chaligne    (Canada)

Rating : 3/10

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Recommended

The security at this airport is "crazy". You have to go through 8 or 9 security gates even before you get to the check in counter of your airline. We were a couple of hours early arriving at the airport and the security staff wouldn't even let us in. The staff were rude and ask you rude personal questions which are not related to travel. The new terminal T3, which is fairly new, but the check in area seemed to be outdated. The floors were dirty and not cleaned properly. Its a big airport handling a good number of passengers every day, authorities must take steps to make it passenger friendly rather than scaring them off by their employees and security.



DELHI AIRPORT customer review :  18 May 2014 by G Rafael    (Ireland)

Rating : 1/10

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Recommended

Worst airport ever. Security is crazy I wet through 8(!) checks. The main proof was a print out email. Security didn't let me in as I was too early. Security and staff rude.



DELHI AIRPORT customer review :  21 March 2014 by Amit Mittal    (Kenya)

Rating : 8/10

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Recommended

One of my favourite airports. Spacious and efficient. The washrooms are very clean. Areas that need improvement are (1) Duty Free Shopping Variety (2) Acceptance of USD / GBP / AED at the vending machines.



DELHI AIRPORT customer review :  19 March 2014 by Chris Brown    (USA)

Rating : 10/10

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Recommended

Had a fabulous experience transiting through DEL. Queuing was surprisingly efficient during the early morning hours. Loads of shopping/eating opportunities. I can see this airport becoming a major air hub in the near future. Highly recommended!



DELHI AIRPORT customer review :  19 March 2014 by S Chauhan    (Indonesia)

Rating : 10/10

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Recommended

Beautiful, efficient, world class airport. Passengers should acknowledge the fact that the stringent security measures are for good reason. Excellent facilities.



DELHI AIRPORT customer review :  14 March 2014 by V Bhatia    (Indonesia)

Rating : 10/10

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Recommended

I have traveled almost the entire world, and can easily put up my hand and vouch for this airport to be the best. Close second would be the Singapore Changi airport. Excellent, modern building with very efficient security measures. I have read reviews here, where people have criticized this airport for being too strict, but this is for good measure and I think it cannot be ridiculed for it. I have experienced worse (stricter and longer) queues in Heathrow than the T3. The best in the world when it comes to the facilities for passengers with longer transit hours, very reasonably priced (compared to it's counterparts in Europe, Asia and North America). T3 really is a thrill for any traveler.



DELHI AIRPORT customer review :  11 March 2014 by Paul Harvey    (UK)

Rating : 6/10

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Recommended

This relates to T3. We arrived International with a Domestic Connection. Immigration queues were short and did not take as long as last year, our baggage arrived reasonably quickly but in order to catch our T3 domestic flight (same terminal), we had to go landside, recheck in our bags, and then go through landside security. This is stupid and takes a long time - why do they not have airside connections to Domestic we wonder? Hence the three hours connection time we had was only just enough. The airport itself has a reasonable range of facilities, there is free wifi but you need a working mobile in order to use it (a security code is sent to your mobile).



DELHI AIRPORT customer review :  20 February 2014 by Saketh Rahm    (USA)

Rating : 9/10

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Recommended

Used DEL twice in the last week for international arrival and domestic departure. I still think this airport is great after 3 years. Lots of security checks, but I would rather have that than be sorry later. Security staff not overtly friendly, but their job isn't to be nice, but thorough. I like the shopping which is pretty vast and found prices to be fair. Had a nice Indian lunch for Rs 200 ($ 3.50) which is significantly cheaper than a meal at any US or European airport. Boarding areas and bathrooms all clean. Arrival was also easy with 3 lanes reserved for business/first class passengers. Finished customs and immigration in 35 minutes and got a cab to central Delhi on 5 min.



DELHI AIRPORT customer review :  14 February 2014 by Bhargav Nimavat    (Canada)

Rating : 8/10

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Recommended

Its a truly international standard airport we have been to it recently. I am impressed with the cleanliness of washrooms. World class toilets and staff keep them clean ongoing. Also, the sitting facility is good. Food court is clean and food prices are reasonable. Overall, I liked the airport and would like to recommend to travellers.



DELHI AIRPORT customer review :  25 January 2014 by D Gill    (Canada)

Rating : 5/10

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Recommended

DEL T3 is much better than what they had before. It is certainly more pleasant although the carpet color and design seems a bit too loud. The lines did seem a bit longer, but nothing that one shouldn't expect. Airport seems to have more choices in terms of restaurants, but unfortunately the prices are blatantly high. That is something that they should seriously look at. I think they are using international standards when it comes to pricing. Sadly, that is not quite the same when it comes to customer service. I still found washrooms well below par and there were pigeons flying around inside the terminal. If you haven't used DEL before, make sure you take the print out of your ticket with you otherwise you will not be allowed inside the terminal. Seems like DEL is the only airport to do that. Although, I do understand that they only want to allow the passengers to get inside the terminal. Overall IGI T3 is a big improvement over the old airport but there is a big room for improvement.



DELHI AIRPORT customer review :  14 January 2014 by R Puri    (Bahrain)

Rating : 9/10

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Recommended

I regularly fly to Delhi Airport. It is an excellent airport with many facilities available. T3 is a lot better than the old airport. Signage is clear and present in all areas of the airport. There are also lots of screens showing flight departures/arrivals. Bathrooms are found in all corners, and are extremely clean. A lot of seating is available and there are a lot of shops present at the terminal. Delhi Duty free is very good - lots of products are available. Many good restaurants are in the terminal - serving Indian and international food. however, immigrations queues are extremely long and can be a pain. security is also tedious and security staff can often be quite unpleasant. On the plus side, airport staff are extremely courteous and helpful. Lounges are also good. The terminal is aesthetically stunning.



DELHI AIRPORT customer review :  13 January 2014 by Mark Wilkins    (UK)

Rating : 7/10

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Recommended

In transit from LHR to BKK with Air India. Good points - despite fog, no delays except last leg back to LHR by 90 minutes. Clean, well laid out airport with good signage and many flight information boards. Toilets clean and well maintained, and no sign of cleaners loitering for tips as previous comments. Bad points - international transit. As other reviewers point out, this is a slow process with officials taking an inordinate amount of time to do repeated checks. Outbound there was minimal queue (maybe 20 people) but still took 20 minutes to get through. Inbound had 2 flights ahead of me - 60 minutes to get through. For fellow travellers note there are 3 different security checks - ask officials if can go to right if first has a large queue (its not signed or obvious). Also, make sure you have baggage tabs on your hand luggage and you get a stamp once your bags are screened - if you do not have this you run the risk of missing your flight depending on the attitude of the staff at the gates (I saw a fellow passenger sent back to get this, and she missed the flight to BKK to my knowledge). Long walks between gates so once boarding starts you need to start going to the gate.



DELHI AIRPORT customer review :  2 January 2014 by Indranil Chakrabarty    (Australia)

Rating : 8/10

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Recommended

Delhi has a nice airport. However make sure you arrive 3 hours before departure. Check in and security checks can take time. Its been Delhi's bane for years. If you need to exchange rupees for foreign currency, the choice is not wide, and limited mostly to USD and EUROs. There is a Thomas Cook counter close to the entrance and a short walk from check in areas. The airport needs ATMs and Bureau de Change kiosks in the transit and departure lounge following immigration and security. Do not carry a stash of Indian Rupees unless you need to spend it at the airport and exchange them for foreign currency before you go through immigration and security. Or else you could get stuck with Indian rupees on your way out. The Airport seriously needs to think of ATMs and more forex counters in the departure and transit area. Also a Reliance webworld like the one at the old T2 will help. Printers and copiers will be nice too. Surprisingly there is no Business centre at this airport. Very strange. Delhi is slowly getting to be a transit airport so these facilities are called for. The train service to New Delhi railway station is good too. The departure area offers luggage storage for a nominal fee. If you are transiting to the domestic terminal( Low cost carrier terminal which is a few Kms from T3), make sure you have a minimum of 4 hours between flights. Travel to the domestic terminal, and queuing at the domestic terminal can eat up a good 2 hours That said, IGI Airport is a good airport to travel through. Reasonably clean, efficient, uncrowded and polite. There is always room for improvement, but unlike many airports in the region and in contrast to some overrated 4and 3 star international airports this airport has no nasty surprises.



DELHI AIRPORT customer review :  2 January 2014 by M Steger    (Germany)

Rating : 5/10

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Recommended

The best airport in India I have been to, there is no bus transfer from domestic to international like BOM still has. Security checks are plenty, the cabin luggage screening is a huge mess with shoving and pushing from all sides, it is not clear how efficient these checks are and what the purpose of funny paper tags with a stamp on every bag is. If they are so important, why are only 2 of our 4 bags actually checked at the time of boarding. Immigration is equally confusing. You are supposed to fill a form, nobody tells you that you have to fill it, and the form is not available anywhere. Same thing happens when you try to leave the country - you have to plea to a number of staff to actually find out the secret of which other staff member is hiding the forms. The form to leave the country again needs the same information as you gave for the visa application. The Immigration officer then told me it was the duty of the airline to hand out these forms. International to domestic luggage is not checked through, even though this was confirmed to me at the time of check-in in BKK by Air India staff. Leaving India it was checked through, as well as for international to international transfer. To recheck you bags you have to pick them up and walk them all across the building to some dedicated transfer counters. While walking in the terminal make sure not to stumble over the large gaps in the floor. I was also surprised to find large amounts of staff in washrooms that are labelled "not for staff", they are mostly passing time and chatting away. For wifi you can actually select you country to get the password sent to you cell phone, but it only worked on 2 out of my 3 times there. Still, if you have a choice as to which airport in India you are going to, Delhi is probably a good choice.



DELHI AIRPORT customer review :  27 November 2013 by C Cheung    (Hong Kong)

Rating : 5/10

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Recommended

Was surprised by the "random security" check at this airport. 5 of us after visiting Delhi flew together to Hong Kong using Jet Airways. We spent a long time at the International security check-in counters due to the long queue and only 1 out of 3 counters allowed for ladies, it then took over 15 minutes to walk to the appropriate gates. About 30 minutes before the boarding time, 3 of us were advised that we were selected by the Custom for random check, we were accompanied by Jet Airway staff and walked us all the way back to the security check-in counter with our baggage, queue up and checked again as per normal travelers, then run back to the boarding gate to catch our plane - luckily just before the door closed. It seems New Delhi Airport is the only one with such special arrangement. Maybe this is one of the various reasons it can only be the second best airport.



DELHI AIRPORT customer review :  25 November 2013 by M Davies    (UK)

Rating : 5/10

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Recommended

Strict security, so much so that our passport photos were checked three times by the same person at different stages of our passage through. Also, as it is not allowed to take Rupees out of the country it would help if Thomas Cook staff would change ones money for you. They seemed most reluctant to change money into sterling, trying, instead to give Euros or Dollars. Eventually we managed to get Scottish notes as long as we had a minimum of £40 so we had to club together with another traveller. Airside, we could only use sterling notes but change would be given in Rupees. How daft is that! The airport itself is a modern building with good facilities but let down by its staff.



DELHI AIRPORT customer review :  7 November 2013 by M Seymour    (UK)

Rating : 5/10

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Recommended

First of all I must mention that T3 is an enormous improvement on the old terminal. It is well laid out and very spacious. I'm not sure about the brownish carpet throughout though! With a few improvements mainly in attitudes it might one day achieve the status of some of the better airports like Singapore, although I'm not holding my breath. First of all immigration and security staff need to learn manners. Security staff in particular are incompetent and surly. Secondly toilet attendants need to attend to their cleaning duties instead of hovering about trying to extract tips. Thirdly WiFi needs to be free. There is supposed to be free WiFi for 30 minutes. However the PIN code was not fully sent to my mobile phone and as a result I was not able to log on either at the time of my first visit or upon my return visit a fortnight later. Finally FX facilities need to be provided in the departure area, after immigration so people have the possibility of converting unused Rupees into an alternative currency, since it is not possible to exchange those in one's home country and it would appear taking Rupees out of India is actually illegal!



DELHI AIRPORT customer review :  8 October 2013 by Manav Praveen    (Oman)

Rating : 9/10

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Recommended

Very good airport. Very nice interiors. Immigration officials not very friendly. One of the best in Asia.



DELHI AIRPORT customer review :  26 September 2013 by A Arora    (UK)

Rating : 8/10

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Recommended

I had to use Delhi for domestic and international transfers. The Airport has still got smelly carpet which they need to change. The toilets were clean and better than Heathrow. The security queues at international transfer was really long and as well as the queue for lift to domestic transfers. They need to introduce more lifts to domestic transfers as one lift is not sufficient for international passengers. The food court is impressive and caters for world cuisine. Elderly people have a nightmare at this airport due to long walks. This can be overcome by introducing shuttle services to gates from security gates. The security personal were polite and interactive. Overall I am impressed with Delhi.



DELHI AIRPORT customer review :  18 September 2013 by Ganesh Kumar    (India)

Rating : 9/10

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Recommended

Another flawless experience at T3. Second trip at this airport this month and overall nothing to complain about. Clean layout, functioning clean wash rooms, enough to eat and drink - basically whatever one needs from an international airport. Recommended.



DELHI AIRPORT customer review :  16 September 2013 by M Segal    (Canada)

Rating : 0/10

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Recommended

Terminal 3. Beautiful, big efficient airport that works well except for one fatal flaw: the security arrangement in the transit zone. I strongly encourage anyone thinking of flying a route that involves connecting in Delhi to avoid this airport altogether by finding another route. It is massively inefficient, slow, incompetent and aggravating. The worst airport security set-up I've experienced except for Heathrow Terminals 3 and 4 in London which come a close second. It is under-staffed, poorly designed and the people working there are obviously poorly motivated, have poor technical training, no common sense and no understanding about how to treat passengers like human beings. Yes, India has good reason for lots of security, but there are better ways of doing it and this is one place to avoid. The poor ratings below relate to the transit security set-up and its effect on the overall airport experience.



DELHI AIRPORT customer review :  16 September 2013 by T Jin    (UK)

Rating : 1/10

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Recommended

A very busy place. Queuing time very poor, almost 2 hrs. Suggest there were more staff to help speed up the process. Bags check and body search very thorough which is good but need to increase staffing.



DELHI AIRPORT customer review :  13 September 2013 by Dhruv Sirsikar    (Germany)

Rating : 9/10

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Recommended

I have been to this airport on numerous occasions each time my gate is towards the end. The good thing is that there are plenty of travelators all around and getting to the gate gets easy. The complimentary water bottle and newspaper received just before boarding the aircraft is appreciated. Security is tight but I think that is needed, plus it gives you a sense of relief when you know that everyone has been checked properly.



DELHI AIRPORT customer review :  3 September 2013 by Tatyana Ramos    (USA)

Rating : 5/10

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Recommended

International transfer, airside. I transited through Delhi airport on my way to Kathmandu in August. Arrival time was 9.45pm. The Transfer Desk was total chaos with no lines, lots of people standing in front of the counter, and unresponsive staff. My flight was with Jet Airways. It was not clear who was a Jet Airways rep there. Overall, Delhi was disorganized, time consuming and unfriendly. On my way back the stop was in Mumbai. Arrival time 5.00 pm. No Transfer Desk here but the Jet Airways staff directed us the whole time. We made a line where our boarding passes were marked "DT". The security line was fast. The process in Mumbai was efficient, organized and fast. Delhi airport is newer, Mumbai is undergoing renovations, but the transit process was superior and very good in Mumbai.



DELHI AIRPORT customer review :  21 August 2013 by Saskia Keizer    (Netherlands)

Rating : 0/10

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Recommended

Travelled in July and August 2013 and had to pass through Delhi airport 3 times for transfers. 3 times it was awful. Took 1.5 hrs to pass security. Checks for hand luggage was so slow. So inefficient. Couples were split up because you had to be completely body searched by a woman in another row. No one speaks English. If you transfer you need at least 2 hours for connecting flights. Security is good, but this airport is a mad house.



DELHI AIRPORT customer review :  15 August 2013 by John Harris    (US Virgin Islands)

Rating : 10/10

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Recommended

The airport feels like any of the best airports in the world. It is vast and clean and has enough facilities to keep you occupied no matter how long your lay-over. The security is tight and some of the rules (like having a printout of your boarding pass) may be cumbersome, but they do not hassle too much.



DELHI AIRPORT customer review :  24 July 2013 by J Sangha    (USA)

Rating : 8/10

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Recommended

First trip to Delhi since the new airport opened. Marked improvement over old facility. Good Points: New and clean facility, multiple shops and restaurants (most with Indian cuisine). Lines were not too long. Chairs to lie down while you are waiting in T3 terminal. Clean wash rooms Custom check was brief and courteous. Yes they do have Starbucks in T3 terminal. Low Points: Long walks every where, from deplaning to custom and on return long haul to the plain. Restricted choice for non Indian cuisine.



DELHI AIRPORT customer review :  24 July 2013 by Ajith Kumar    (India)

Rating : 3/10

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Recommended

Delhi airport is generally a pleasant experience except for one rotten Apple, i.e. the Security check. It it's totally unprofessional, manned by inept staff who are more clerical than security staff. Most of the counters are unmanned with more supervisors than actual workers. The inefficiency had to be experienced to be believed. All in all spoils an otherwise decent experience.



DELHI AIRPORT customer review :  18 July 2013 by Prayash Giria    (India)

Rating : 9/10

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Recommended

Always been a breeze to use. Airside shopping is fairly impressive and diverse, as are food offerings. The abundance of air bridges is an added advantage. Baggage claim is quick. Cityside is fairly well organized (and no touts!), and thanks to the airport express, getting to the city centre is a breeze. Easily the best in the region, and beats other airports I've used, like the Paris (CDG, ORY, BVA) and Barcelona.



DELHI AIRPORT customer review :  15 July 2013 by Ganesh Kumar    (India)

Rating : 10/10

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Recommended

T3 International. Good clean layout, fast immigration checks, plenty of eating options and clean toilets. Not much more one can ask for international level airports. Overall a highly satisfying experience.



DELHI AIRPORT customer review :  4 July 2013 by M Hobby    (UK)

Rating : 10/10

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Recommended

Transited en route to and from Kathmandu. My First experience of Delhi and I was most impressed. Everywhere clean and spacious with courteous staff. The baggage transit system functioned well with my bag being transferred from my Emirates flight to my Jet Airways flight seamlessly - even though I was not on a through ticket. En route home to Manchester I used the executive lounge where the shower and the food was excellent.



DELHI AIRPORT customer review :  29 June 2013 by Shiroman Singh    (USA)

Rating : 10/10

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Recommended

IGI Airport was very clean, spacious and welcoming to me when I first arrived there. It is a beautiful airport, and when you arrive, you can tell that a lot of time and hard work was put into building the airport. I would definitely want to travel to IGI again.



DELHI AIRPORT customer review :  27 June 2013 by V Rai    (Australia)

Rating : 10/10

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Recommended

I can't enough of Delhi airport. Never took me more than 10-15 minutes to get my boarding pass. Immigration did not take more than 10 minutes. Security is where they are very strict, though it feels safe when you know that everyone is frisked thoroughly. Lot of shops, cafe, restaurants to shop and eat. Very reasonable price. Would recommend definitely.



DELHI AIRPORT customer review :  25 June 2013 by Ganesh Kumar    (India)

Rating : 9/10

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Recommended

Excellent all round experience, spacious interiors, roomy, good food and beverages. Easily one of the best airports around.



DELHI AIRPORT customer review :  25 June 2013 by J Turna    (Canada)

Rating : 10/10

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Recommended

I was in Delhi Airport in December and January and both experiences were great. Upon arrival from BKK I walked to Passport control and waited about 10 minutes before being cleared. I was impressed with the new terminal (T3). Upon leaving India in January, I arrived at the front doors greeted by an armed guard asking for my flight itinerary. I did not have it printed but I showed it to him on my iPhone and had absolutely no issues getting in. Checking in was a breeze and passport control/security was fine. Took about 20-25 minutes to get through so make sure you are there at least 2 hours before in order to get to your plane on time. Once I cleared security I was amazed. This new terminal is like nothing I have seen. Huge, beautiful design, clean (which is rare in India), a lot of shops and eateries everywhere and very nice staff. I am a smoker, and I loved the fact that the smoking room was an enclosure that was outside. About 4 years ago when I came, I absolutely hated IGI, but this new terminal has changed my mind.



DELHI AIRPORT customer review :  21 June 2013 by Daniel Johnson    (USA)

Rating : 10/10

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Recommended

We arrived here via Jet Airways on our way to Singapore. I must say that I was greatly pleased with the hospitality and service. The new T3 is a total game changer for India and the rest of the region. I was there in the early morning hours and it was a very pleasant experience. Staff at several points offered a kind "good morning" and a smile. In few years, I hope to see them rival airports such as Changi and Incheon (but probably not until the other terminal - T4 is constructed and airline reputation improves), which will improve facilities for domestic flights. The artwork and sculptures inside are just stunning combined with beautiful carpeting. Prices in the duty free are very reasonable and the terminal offers an amazing selection of brands to shop from. Hope to see Mumbai develop into something like this very soon! Great job Delhi! I would happily transit through here next time.



DELHI AIRPORT customer review :  6 May 2013 by Jozsef Barta    (Hungary)

Rating : 10/10

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Recommended

You need time and patience on this airport, plan a lot of time to make your change here. Very important, even if you are checked in online, you need to get in a line for your boarding pass, because your airline is not allowed to let you print out your document. I was told, the check-in closes 2 hours before departure, I don't know, I arrived 2,5 hours before. When your hand luggage has been screened, you get a stamp on your luggage/hand luggage/airline sticker with the date. This stamp will checked before you get on the plane. If you do not have this, you are in trouble. So, after security you should check your sticker/leaf for the stamp. And you need to get in the line many times. Without air ticket you are not allowed to enter the terminal. For the whole building there are 4 old, blind men to check this documents. Imagine how fast this is. Then check is line, immigration line, security line, enter the waiting room designated for your flight, than one more old soldier who checks the stamps. I was lucky, I did not find any crowd at any time. Every line took me about 3-4 minutes, there were only a few international flight out that time (8 am). The terminal is huge, to get to your flight, you need to walk 2 miles. Many restaurants, shops, long distances. I found all clean, the soldiers were not smiley but friendly.



DELHI AIRPORT customer review :  22 April 2013 by V Ram    (India)

Rating : 9/10

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Recommended

I have travelled through IGI more times than I can count. Many people complain about the tight security but I feel it is required. The food is relatively expensive. I am not giving a good review just because I am Indian. Generally I am the first person to criticise things in India.



DELHI AIRPORT customer review :  3 April 2013 by A Rana    (USA)

Rating : 3/10

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Recommended

We were on transit at Delhi airport for 7.5 hours while flying from Kathmandu to Narita. The whole setup is flawed and we were stuck there for more then 2 hours to get a boarding pass. Again - it happened at 6 pm and we waited until 8 pm to get the boarding passes. After getting the pass, we went to security check. The guard/police sent us back to the desks to get something called Delhi Transfer (DT) written on our boarding pass. When we returned to the desk, the lady wrote down DT using a pen. What a farce! Try to avoid Delhi if possible. There is no service and there were half-a-dozen people doing the job or one or two max.



DELHI AIRPORT customer review :  18 March 2013 by Tapani Utunen    (Finland)

Rating : 9/10

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Recommended

Have travelled a few times through T3 and every time the experience has been quite good and hassle-free. This time arrived at 5.30 am from Helsinki and connected to an Air India domestic at 9 am. Bags were out quickly and immigration was a breeze, then quickly upstairs to Air India departures with a security check on the way upstairs - we were at the Air India counter by 6.30 am and had plenty of time until AI departure that was on time. The same story on the way back to Helsinki: easy and hassle-free. Maybe this is due to the fact that Finnair lands in Delhi in the morning instead of midnight and takes off at 10.45 am when there is not that much international traffic at T3. Moreover, there are some pleasant eateries and cafes there plus great views to the runways to do some plane spotting. Cannot understand some very negative feedback from fellow travellers about Delhi Int'l Airport. Sure, Delhi cannot compete with Hong Kong, Singapore Changi, KLIA or Bangkok Suvarnabhumi, but it's still modern, bright, rather functional and clean. Security is tight but when you know this beforehand, you shouldn't encounter any major problems at Delhi Int'l Airport.



DELHI AIRPORT customer review :  12 March 2013 by A Syed    (Australia)

Rating : 1/10

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Recommended

Visited this airport only once and I have to say by far the worst experience ever. Seats broken, limited facilities, very tight security (especially for us Pakistanis) and a very dirty airport. Stopped there for 3 hours and couldn't bear a minute within the airport at all.



DELHI AIRPORT customer review :  5 March 2013 by Paul Harvey    (UK)

Rating : 5/10

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Recommended

We arrived here on a Virgin flight and generally the airport experience was ok. It took about 35 minutes to get through immigration but the queue was constantly moving albeit slowly. There were plenty of free baggage carts available and clean free toilets although in both cases, it did not stop an airport employee trying to get a tip because we wanted to use the free service. Our bags were on the belt when we got through immigration and leaving the airport was easy. We then flew internal from T3 and it was surprisingly easy and orderly. Very short queues, pleasant staff and seats in the waiting area for our delayed flight. The drive from central Delhi to the airport took about 30 minutes but the roads were relatively jam free for Delhi on a mid Monday morning. Arriving back a few days later at the Domestic Terminal, we were quickly bussed to the terminal, our luggage arrived within minutes (it was a full jet so we were prepared for a long wait) and we were quickly out of the terminal past the numerous food stalls outside. Departing from T3 a couple of days later to London was a struggle. Check-in was fast but the queue for immigration took 30 minutes and that for security took nearly an hour – the problem being not enough staff on duty for all of the scanners (and this was at a peak departure time). From arriving at the airport to getting to the gate to 2 ¼ hours. Once airside, it was calm and peaceful and we took off on schedule.



DELHI AIRPORT customer review :  25 February 2013 by Indranil Chakrabarty    (Australia)

Rating : 9/10

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Recommended

Signage is a bit of a problem at Delhi Airport T3. Also the flight information display at the Departure level does not show Arrivals and vice versa. The Radisson Hotel in Mahipalpur where those transiting through Delhi often rest and relax has no flight info displays. Same with the low cost airline terminal. However the Airport is big and spacious, and the roads leading to the airport wide and traffic free. A far cry from the former T2.



DELHI AIRPORT customer review :  25 February 2013 by B Brierley    (UK)

Rating : 1/10

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Recommended

I've been twice in the last 3 months, and it is 2 times too many. I avoid coming to India as much as possible just because of the experience at the airport coming back. The security staff think that the airport is a prison and not a service. The first time I assumed since my airline allowed me to have my boarding pass on my phone/email that I could print it out at the check in or service counters. This is a big mistake as some people have already said. Armed guards will not allow you into the airport without this piece of paper. You can print in an office next to the airport if you have cash. Second time I learned that even with a printed boarding pass it is not enough. If you have no luggage (just hand luggage) you still need to queue for another boarding pass. Both situations could have been avoided by clear communication at time of checking in or at the airport. Leave plenty of time for queuing. You will queue to get into the airport, to get your boarding pass, to get through passport check, to get through security military-style, to get through security airline-style, oh and there is one final check at the gate of the plane. On Friday I saw somebody refused past that check because there laptop bag had a security tag, but no security stamp. I'm not opposed to queuing, but the hostility is incredible, and the process is slow. I have a lasting memory of seeing 3 booths out of 10 occupied with long queues. One of these, the guy was having a nap with his legs on the desk. Somehow if you believe the hype, this airport has a great rating. I think it's a horrible experience.



DELHI AIRPORT customer review :  30 January 2013 by Khalid Nadeem    (Saudi Arabia)

Rating : 9/10

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Recommended

I have travelled through T3 thrice and luckily each experience had been great. The airport is huge, swanky, and gives an impression of modern India, a truly world class airport. The only thing I regret is the security staff, wish they get versed in English language and learn how to be chivalrous and genteel with the passengers. Rest, it's an overall great experience with nice shops, eateries, prayer area and other facilities. The airport was a huge surprise. Impressive gateway to Delhi!



DELHI AIRPORT customer review :  17 December 2012 by Sunil Maheshwari    (Canada)

Rating : 9/10

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Recommended

Very good experience overall, reading some of the people's review regarding security too tight? I rather be safe than sorry. Food was great and prices were reasonable. Some people complaining about prices, compare them to Frankfurt or London! We were out in less then hour incl our duty free shopping. Best prices on duty free!



DELHI AIRPORT customer review :  14 December 2012 by Y Ren    (Australia)

Rating : 5/10

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Recommended

I have been through Delhi airport International and Domestic departure and arrival recently. I am impressed with the facilities, better than I expected. At international arrival hall, staff are helping people to get luggage, I was impressed with their professionalism and helpful attitude. Domestic arrival hall is bit different, no staff helping people with luggage, still very smooth process. Both international and domestic departure process are similar with other international airports. Here are the downsides. Security is very very tight at Delhi airport. I can understand the reason why but surely these security staff could be more professional and friendly. They are just simply rude! Wifi is only for Indian mobile phone holders, they could at least learn from Chinese airport to get temp password if you present your passport. All food and other products are pretty expensive for Indian standard. End of the day it is the people make you feel good not a big departure hall!



DELHI AIRPORT customer review :  13 December 2012 by Abhishek Kumar    (Canada)

Rating : 2/10

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Recommended

While coming from Canada to India, I faced three major issues. 1 Being an international airport, they expect you to have a mobile connection for wifi access. How do they expect an international traveller to have a mobile connection. Having visited 5-6 international airport around the world I have never seen such restriction. 2 A long queue at immigration, always see officers busy chatting with each other. 3 The food is extremely expensive. They should keep the price in accordance with Indian price range. 4 Cleanliness etc. are good, but above shortcomings were big enough to make me ignore them.



DELHI AIRPORT customer review :  19 November 2012 by Michael Hobby    (UK)

Rating : 6/10

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Recommended

I transited Delhi on 19th October and 11th November en route to and from Kathmandu. I can only say that I was most impressed. The airport is clean and well laid out and the staff are polite and courteous. On my return journey I availed myself of the executive lounge where I was able to enjoy a refreshing shower followed by a satisfying meal.



DELHI AIRPORT customer review :  30 October 2012 by Purnima Nish    (UAE)

Rating : 10/10

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Recommended

In short Delhi airport has been a short and a sweet experience for me in comparison to other airports around the world that look more like a shopping complex than an airport. In my experience it took me less than 30 mins to get out of the airport, not a single queue until luggage collection point. I like departures, security at the airport gates do not allow any unnecessary people to enter the airport except travellers. Staff helpful and friendly. At check-in they provide help with your luggage. Before you go for immigration there are at three points where you are told about immigration forms. A short and a nice collection of duty free, with food court.



DELHI AIRPORT customer review :  26 October 2012 by David Smith    (Ireland)

Rating : 2/10

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Recommended

Transited Varanasi-Delhi-London. On arrival at the domestic terminal there are no signs to the international terminal. You have to follow a worn line on the floor to a wooden desk outside the terminal, where an airport employee (not wearing a uniform or an ID) inspects your onward ticket and writes you a chit. You then take the chit and walk to an unmarked bus stop (beside a bridge in the open air), where a shuttle bus takes you to the international terminal. The shuttle bus has its quota of scam artists who try to "help" you with your luggage and then demand a tip. On arrival at the international terminal you have to show your ticket to the Indian army personnel just to get inside (we had to try to get in three times, as the soldiers at the first two gates had apparently never seen BA tickets before). You must also go through another five security checks, as well as running the gauntlet of Indian immigration. By a long shot the worst airport I've ever had to transit though.



DELHI AIRPORT customer review :  25 August 2012 by A Schoenmakers    (Netherlands)

Rating : 7/10

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Recommended

Terminal 3. Facilities are okay and washrooms are constantly cleaned. Food court is okay, the food court in domestic departures has more choice than the food court in international departures which is strange. My main negative point is the attitude of the security and immigration staff. They treat you as a 'thing' and don't speak a word to you. Seems like they don't know the basic words like 'hello', 'please', 'thank you'. If I were airport management I would give them some training sessions communication and people skills!



DELHI AIRPORT customer review :  8 August 2012 by Saketh Rahm    (USA)

Rating : 9/10

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Recommended

Very impressed with this airport having used it twice in the last 2 weeks. Roads leading up to it clean and free of traffic, check in process for both domestic and international flights well demarcated and easy with few lines. Security took about 5 minutes. Each time security staff said thank you and have a safe flight which I thought was nice. Shops were great and the staff helpful. Airport has lots of eateries from all over the worlds with reasonable prices. Found the lounges to be very nice. It is very large with lots of walking but it is clean and there is a boarding gate for every flight- certainly better than any US airport and most European ones.



DELHI AIRPORT customer review :  17 July 2012 by N Singh    (India)

Rating : 8/10

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Recommended

Have been in and out of DEL several times in recent past. Queues at immigration always lesser than airports outside India. Washrooms always clean although are used by security staff and other staff as well. Eating choices good and affordable considering that airports in general are expensive world over. Ample space and no sensation/risk of bumping into people unlike several major airports in the world.



DELHI AIRPORT customer review :  15 June 2012 by Patrick Tan    (Malaysia)

Rating : 2/10

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Recommended

It did not matter to me how big or new Indira Ghandi Airport was to me, I was not impressed at all. The airport was a major disappointment to anyone using it. The attitude of the workers at the airport is horrible. Check-in workers will just throw your bags on to the belt in front of you. Immigration lines are ridiculous. Locals and foreigners are queuing up together. Locals were mostly cutting through the line and making the line so confusing and packed up that it did not look like a line. No one was there to control the line and immigration workers refused to do anything about it. There was just no system to it. I was glad to leave the airport.



DELHI AIRPORT customer review :  8 June 2012 by C Chetri    (USA)

Rating : 2/10

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Recommended

The Transfer area is horrible with no food stalls and no money exchanges. There must be around 50 chairs and when there is more than 1 flight people wait there for 5-6 hrs standing to get to the transit area. There is no customer service. I travelled with my mother from USA and after taking a 17 hrs flight we had a horrible experience. The employees treat you as though they are doing a favour by giving you the ongoing boarding pass or answering any questions.



DELHI AIRPORT customer review :  16 May 2012 by Rajiv Singal    (India)

Rating : 8/10

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Recommended

I frequently use Delhi airport and its terminals 1D and 3 are quite modern compared to old 1A, 1B and 2. Security check procedure is still old-school, but its much better managed now than before. Terminal 3 is quite long and maybe it could have been better designed to reduce walking time to gates. Further it feels more closed than open, and maybe they could improve on natural lighting. Terminal 1D is quite fantastic, given everything is fast-track, but it lacks facilities as compared to even Terminal 3. In both the terminals they need to improve on maintenance.



DELHI AIRPORT customer review :  15 May 2012 by Tariq Hashmat Tauheed    (India)

Rating : 2/10

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Recommended

I expected a lot from this airport. It looks more of an airport built within a shopping mall. The immigration- and-security check area combined is half of the entire commercial and food area. It took me 65 minutes to get through immigration and security check, due to the long queues. I think IGI and GMR lost out on prioritizing the facilities. People don't visit airports for fun and shopping, they travel through them, and the top priority should be passenger convenience, which is in no way top notch.



DELHI AIRPORT customer review :  11 May 2012 by Kam Bharath    (UK)

Rating : 8/10

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Recommended

Travelled to terminal 3, compared to terminal 2 this is brilliant. Large concourse for being dropped off in and entry to the airport was fine - didn't have to queue, and security staff was quite pleasant. Check-in was fine, no real issues. Had to deposit 3 of our 4 bags in the oversize bags area which were taken by a 'porter'. Immigration is normally an ordeal but in this case no problems at all! The final security check was great, the guy doing the pat downs greeting us with a smile and we were done. Wide range of food in the food court and competitively priced duty free items. The reason I suppose is the airport wasn't as busy as it could be and perhaps that accounted for the pleasantness of staff?



DELHI AIRPORT customer review :  8 May 2012 by B Dsouza    (USA)

Rating : 1/10

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Recommended

There were mosquitoes everywhere, I can only imagine how bad it gets during the rainy season. The restrooms were a bit better than some other Indian airports or in India in general but they still smelled and each bathroom could use a dedicated janitor. At immigration two of the guys were busy talking when one of the other immigration officials asked me to go up to them. I did and I was yelled at! The places to eat looked dirty. If given the choice again I would stay away from this place.



DELHI AIRPORT customer review :  16 April 2012 by P Banga    (UK)

Rating : 1/10

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Recommended

I flew to Delhi and then an internal transfer to Amritsar. Rude staff, long delays at security and very rude security staff, zero customer service. No point having wonderful facilities if the whole process takes so long that you have no time to sit down at the airport! Very stressful. Same story on the way back.



DELHI AIRPORT customer review :  9 April 2012 by D Cresswell    (UK)

Rating : 9/10

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Recommended

Very modern airport, very efficient with short queues. Great food court at departures. But the BA lounge service was the worst I have encountered. Subcontracted, over-crowded, poor refreshments and no privacy. There was much more room to "stretch out" in the public food court area.



DELHI AIRPORT customer review :  2 April 2012 by A Boone    (Nepal)

Rating : 3/10

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Recommended

Based on a recent flight from Kathmandu to Sudan via Delhi (return via Mumbai). It's probably fine if you have boarding cards right through, but if not, then forget it. We were sat for over 5 hours in a transit area in Delhi, with nothing but vending machines which only accept Indian rupees (and nowhere to change money). By the time we got through another 40 minutes in security, there was barely enough time to get anything to eat. Same story in Mumbai on return, except that the transit area was alive with mosquito's and we just about made it to our plane with a 3 hour transit time. I can't really rate terminal facilities as we barely had a chance to see the departure area.



DELHI AIRPORT customer review :  2 March 2012 by N Singh    (UK)

Rating : 2/10

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Recommended

Visited the airport twice in Feb 2012. If you are transferring from Dehli to any other airport in India - don't. We had a 2 hour wait in Delhi Terminal 3, which was taken up by rushing from corner of the airport to the other. There were security checks, baggage which had to be checked in again, more security checks and long queues and disinterested and unhelpful staff. We managed to board our connecting flight just in time. On the way back from Amritsar to Dehli to London Heathrow. Same story, long queues, followed by security checks and more checks. For all the new facilities and modern airport, Dehli knows nothing about customer service and providing a good experience.



DELHI AIRPORT customer review :  29 February 2012 by Michael Shoesmith    (UK)

Rating : 2/10

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Recommended

This Airport is extremely regimental. Six Security checks! Security check to get in to Departures, At the desk, Immigration, Border control, at the gate and before entering the plane. X-ray staff had a chat whilst ignoring my rucksack that was sitting making me wait. No signage. Duty free staff are disinterested and was greeted with a sour serious face of have a nice flight.



DELHI AIRPORT customer review :  21 January 2012 by A Pal    (Canada)

Rating : 8/10

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Recommended

I visited India after about two years and used the new T-3 terminal for the first time. I have to say I was impressed with the facility. But obviously because of its size, one has to walk a lot although there are moving walkways. I just wish they had chosen a different color carpet, it seems so tacky and old fashioned. Most importantly, the queues seemed shorter and staff more helpful. The food a bit overpriced. What remains to be seen is that how long can they maintain the high standards.



DELHI AIRPORT customer review :  17 January 2012 by A Singh    (Japan)

Rating : 7/10

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Recommended

Visited Delhi after 3 years and noted a lot of improvements. Clean passageways, a bit of a long walk to arrival area perhaps because of its size, clean toilets with staff to help, immigration and customs was a breeze without any problems. After disembarking I was out of the main gate in just 25 mins. There is room for more cleanliness and maintenance, otherwise in a few years it will be just the same as before.



DELHI AIRPORT customer review :  1 January 2012 by A Husain    (UK)

Rating : 8/10

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Recommended

From LHR by Air India. Queues longer than expected. A lot of the airport staff were rude, I guess it really is luck what kind of person you get at the kiosks. Airport was clean and there was a good range of duty free shops at reasonable prices. There were plenty of signs making it impossible to get lost. Check-in and baggage claim were easy but immigration took ages. Toilets were nice. Lots of screens updating you on your flight at all times. Overall, Terminal 3 was so much better than Terminal 4 at Heathrow.



DELHI AIRPORT customer review :  8 December 2011 by Jayant Jalan    (India)

Rating : 8/10

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Recommended

I have experience of Domestic Terminal 1D. The design was good and we never felt it was the clichéd substandard Indian Airport. The baggage was at the belt within 5 minutes of arrival. The help desk was large and other signage pretty clear. On the city side there are good food and beverage outlets within and in the area outside the terminal. Access to ATM's and Taxi booths were good. However a better signage and guidance system ought to be put in place to avoid confusion to Non Locals. Most Important it was wheelchair friendly. The placement of baggage belts were too close for my comfort. The use of LCD screens could be better with more efficient information. Wifi was weak wen I visited.



DELHI AIRPORT customer review :  6 December 2011 by Sam Sawhney    (UK)

Rating : 8/10

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Recommended

I used the airport to transit from international to domestic. The queues on international arrivals are not long and check out was quick but luggage collection took bit longer. On return trip the international airport had big immigration queues. If passengers want to do shopping then check in at least 5 hrs before departure time as it takes longer to get all the formalities done and gates are at very far distance from immigration. The airport is full of all sorts of shops but no point if you are checking in just 3 hours before the flight time. There is no sign of small transportation vehicles to take the able bodied passengers to gates. The passengers were just rushing to their gates in order to catch their flights after security check. The seating area near the gate are clean and coffee shops are around each gate. The toilets were clean in line with international standards. The ground staff of airport is more helpful than the other airports and to my surprise no money was demanded from travellers as we needed the wheelchair at last minute.



DELHI AIRPORT customer review :  2 December 2011 by T Phukan    (Singapore)

Rating : 7/10

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Recommended

Delhi-Singapore-Delhi this week and discovered that Terminal 3 was very impressive - equipped with all modern facilities - clean, good ceiling height and friendly immigration staff. But there are areas where it can improve - properly trained and professional staff. Let us not have CISF people - most of them are rude. It will be good to have a force specially trained for Airport security - who can be friendly and strict at the same time. There are many good shops - mostly international brands. The toilets were clean - but could be cleaner.



DELHI AIRPORT customer review :  1 December 2011 by G Penumarti    (New Zealand)

Rating : 8/10

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Recommended

Dubai-Delhi-Dubai. Arrival in to Delhi at Terminal 3 was a pleasant surprise, it was clean and spacious and looked quite modern. It took 10 mins to reach immigration and I went to get my visa on arrival at the desk which was deserted. It took two approaches to the immigration officials to get someone to come to the desk and process my request, and took a further hour for me to obtain my visa. It took approximately 1.5 hrs to finally reach the exit, which could have been faster had the visa arrival desk been manned. Beyond this, everything else was very good. Return from Delhi to Dubai travelling with an elderly passenger. I had made arrangements with airline for a wheelchair, I would recommend avoiding the paid porter service unless it is required. The steward who accompanied us with the wheelchair was helpful and stayed with us right till boarding. Overall it was a pleasant experience and I was impressed with Terminal 3.



DELHI AIRPORT customer review :  30 November 2011 by Andrew Bent    (UK)

Rating : 5/10

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Recommended

Facilities in Departure Lounges - both domestic and international - excellent but the system of making transit pax sit in the "visitors lounge" until the security guard chooses to allow you through to check-in might mean you don't have a lot of time to appreciate them. The Visitors Lounges themselves are awful - they don't even have toilets. I was stuck in one for over 12 hrs and was not impressed.



DELHI AIRPORT customer review :  29 November 2011 by V Vedi    (UK)

Rating : 3/10

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Recommended

Initial impressions are good. Indira Ghandi International Airport is a modern world class airport. However it is let down by the security. There are checks to get into the airport, checks to get to check-in, checks to get to passport control and the massive queues at passport control and through security. Whilst most modern airports and airlines suggest check-in 3 hrs before an international flight you need closer to 5 if you want to shop or use a lounge. It is ludicrous!



DELHI AIRPORT customer review :  25 November 2011 by Paras Deo    (Germany)

Rating : 7/10

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Recommended

Very loud. Most of the announcements are unnecessary and irritating. Apart from that why do they have to announce the 'departure' and the 'arrivals' of all flights? How does that information help any passengers waiting for the flights. It functions with minimum announcements all over they world, so why not at DEL?



DELHI AIRPORT customer review :  3 October 2011 by A Kumar   (India)

Customer Rating :  3/5

3 Star Rating   

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Facilities

The new terminal T3 is a vast improvement from the old one. Mostly, the facilities are fine, just about what you would expect as minimum from any modern city airport. However, what really exasperates is the security - their objective seems to be to harass the traveler. The awful looking carpets are a bother to drag luggage over it. Other than this, an acceptable airport.


DELHI AIRPORT customer review :  16 September 2011 by D Taylor   (UK)

Customer Rating :  3/5

3 Star Rating   

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Facilities

If you are not in transit it is airy, modern and there is plenty of space. The security checks are frequent and time consuming. If you are in transit- make sure that your bag has been offloaded. I was told at Heathrow that my bag would be booked through Delhi to Bangalore - it was offloaded at Delhi. An announcement 5 mins before my connecting flight was the only information I had which was too late - connecting flight departed and I spent hours being passed from one uninformed official to another, each stamping bits of paper etc. Eventually retrieved my bag thanks to the airline representative - not the airport officials. Wasted 6 hours at Delhi.



 


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