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DELHI AIRPORT customer review :  11 November 2010 by S Datta   (UK)

Customer Rating :  4/5

4 Star Rating   

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The arrivals experience was smooth - a long walk from the gate to the immigration area, but there were many travelators made it quite painless. The height of the ceilings and general sense of space is wonderful. Immigration was smooth: took less than a couple of minutes between arriving and getting through. I had no checked luggage, so cannot comment on the wait time for luggage - which I've heard can be very long. Once outside, there was no wait for a radio cab, which got me home in less than 25 minutes, was prepaid and smooth. I ended up spending quite a bit of time in Departures on the way out because I got there a bit early and passport control/security was quick. Entry smooth; the outside area feels very open and spacious, people seeing you off can hang out for some time if they like. Inside, once past security, there is a pretty good range of shops, including a couple of boutiques stocking Indian designers, a bookstore or two, decent duty free, a good restaurant (branch of the Smokehouse Grill in South Delhi, I think), several coffee places, and a very nice food court on the upper level. Again, it all feels very spacious and unhurried and relaxing. The wifi access was one problem: it requires you to have an Indian cellphone number for an activation code to be sent to - not a great idea for international travellers! The gate area has these chaise longue to lie down on. Not much else to do at the gate areas, though. I hope they add a few shops, eating places and so on, over time (Having said that, it feels wonderfully uncluttered for an airport, a rarity these days!)


DELHI AIRPORT customer review :  4 November 2010 by Ian Jenkins   (Germany)

Customer Rating :  4/5

4 Star Rating   

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Recently transferred at New Delhi airport on flights to and from Kathmandu. Had plenty of time for transfer which is needed due to long corridors taking up to 15 minutes to get to the central area. All transfer passenger must go through security, which was quite efficient and to the central area before going back down the corridors to the gate area. It is important to make sure checked bags are recorded so the get on the next flight. The main terminal area looked very impressive at first site, however a closer look reveals poor workmanship like cracked tiles, torn carpets etc. Ongoing construction is unfortunately destroying much of the floor space. Terminal catering quite good, and we thought reasonably priced (but maybe high for India).


DELHI AIRPORT customer review :  23 October 2010 by S Srinivasan   (USA)

Customer Rating :  3/5

3 Star Rating   

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Used the new T3 international terminal during a recent trip. You no longer have to deal with the masses outside the entrance doors, much more space to move around the check-in area, and the security check has been moved to immediately after immigration, meaning you no longer have to worry about missing your flight due to security if you go to the lounge. The main terminal area is much nicer than the old one, though as another poster has noted, the shops are overpriced, lounges are nicer as are gate waiting areas. Queue control also seems to be better, though I was leaving on a Saturday night, when traffic seemed pretty light. Alas, there are still some teething problems. My main complaint was the shuttle service from the domestic terminal (1D) to the international terminal. The bus itself is fine, but you're dropped off at the very bottom level, where there are no luggage carts to be found. This forces you to lug your heavy bags up a seemingly endless series of travelators to the 3rd level - no easy feat when you're tired. There is still insufficient place to sit if you arrive too early to check in for your flight. And although Wi-Fi is free, you must have a working mobile phone to obtain a password by SMS - a big problem if you're a visitor without an international-enabled phone. They don't even offer a pay option anymore. And finally, I don't care for the gate setup - similar to Bangkok or Singapore, where you have a second (useless) security check, then a waiting area to sit until your flight is ready to board, but the waiting area itself doesn't open until about an hour before boarding. If you're too early, there's really no place to sit in the main terminal, unless you have lounge access or patronize one of the overpriced restaurants.


DELHI AIRPORT customer review :  11 October 2010 by Andy Tse   (Canada)

Customer Rating :  5/5

5 Star Rating   

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Terminal 3 departure area to fairly quiet. Immigration was very smooth, at least a dozen counters open for tourists and I was through in about 10 minutes. The rest of the terminal was in excellent condition and at least half the shops were completed and open for business. Easy to get around from the gates and overall a huge upgrade over the old terminal.


DELHI AIRPORT customer review :  6 October 2010 by John Broome   (Philippines)

Customer Rating :  2/5

2 Star Rating   

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I used the new terminal a week or so after the opening. The landside / check-in area is large with room to move but if you are early for check-in then plan to sit on your suitcase. Anywhere remotely looking like seating was filled to capacity with locals sleeping. Once check-in opened then the lines quickly formed although in fairness I have been in slower lines. Landside shops? forget it! Lines of people waiting at passport control has transferred from the old terminal to the new one, same people of course! It takes these guys ages to do anything. At one point the line next to mine (and they had been waiting a long time) were told to go to another line because the officer was due his tea break! Security checks are far too slow but faster than the old terminal, maybe they are nervous but I think needing to remove a shaver electric lead from hand baggage and sending it through the scanner again is a bit too much! Airside, immediate impression is 'wow India have entered the airport excellence challenge', after a while you remember where you are and can easily see where you are. Shops are there but overpriced (cheaper to buy your last minute present in Delhi) no available seats near anything like a coffee shop and the area around the main one was dirty. Further in towards departure gates the areas are very large, pleasant and fully carpeted. I wonder if that was good idea since it looked dirty already and with kids spilling their coke (seen many times in the 2 hour airside wait) it wont last long! To give this airport any glowing report now would distract from what it will be like - if I said the waiting areas at the gates and the open areas at landside are the best things at the airport then its a good guide.


DELHI AIRPORT customer review :  28 September 2010 by P Baxter   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Just spent 7 hours waiting in transit lounge at Delhi Airport whilst travelling London to Delhi with Air India and Delhi to KL with Air Asia, in circumstances where my wife and I could have and should have spent no longer than 5 minutes in the area. The rule operating in practice is that you cannot transit until the airline which delivered you to Delhi signs you over and you are accepted by the airline taking you out again. This is so even where you are appropriately ticketed and have an internet boarding pass for the ongoing flight. So if there is no one available at your ongoing airline or no one processes your request from the arriving airline you simply sit and wait and are effectively left in limbo. The only way to get through is to constantly harass the staff to keep checking on where matters are for your particular case. You are invariably told each time you approach the desk by the person on the counter that they do not work for the particular airline that you are flying out on and the matter is not their responsibility. Air India appears to be the only company represented in the transit area. Many people are forced to spend long periods (in some cases more than 24 hours) confined in the transit room with no shops or other facilities. This is completely unnecessary where passengers hold ongoing ticketing. No one appears to be in charge or available to deal with passenger transit. You are just locked in a room and left to fend for yourself. I saw many very frustrated and distressed people unable to have their individual transit situations appropriately dealt with. The many individual staff members at the transit desk, whilst personally pleasant, were incompetent to handle the situation. The whole shambolic situation is a debacle. I was told by another passenger that on one occasion the security staff would not even allow travellers out of the room to go to the toilet for a period in excess of 3 hours.


DELHI AIRPORT customer review :  15 September 2010 by T Mozumder   (Finland)

Customer Rating :  5/5

5 Star Rating   

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The new terminal 3 at Delhi Airport is well laid out, clean and seems to be up to international standards. Signage is very clear. Immigration and emigration process times are fast. Luggage delivered pretty fast. Toilets clean. Shopping is satisfactory though merchandise variety especially quality Indian products within a reasonable price range could be better. The retail space available in the international section is definitely not some 20K m2 as advertised by DIAL. Not even close. Landside is not yet fully ready.


DELHI AIRPORT customer review :  11 September 2010 by Jack Splowski   (USA)

Customer Rating :  3/5

3 Star Rating   

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International terminal 3 is finally a goer. It is an improvement on the previous effort T2 (that would not be difficult). It is new - Indian new (meaning not entirely finished). Where it is finished, on close inspection it actually isn't. Departure is an improvement (but not much) as is Arrival (still have the really self important immigration officers, but that is true everywhere). Everything is quicker, slightly quicker, which is better than it was. Luggage still takes a long time to arrive, which is mysterious. Departure lounge is amazingly expensive - $6 for a small beer kind of expensive. They have a sports bar which, as of now, is not actually licensed, but they do have a smoking room as a nod to Asian tolerance. Do not look too closely at the fine workmanship as that will only disappoint, and whatever you do do not chuckle as chuckling tends to offend too. In all a very Indian effort, but still better than the previous effort that was T2. The domestic terminal is actually an efficient (and dare I say it), pleasant experience and quite a surprise. Naturally, that will be closing and relocating to terminal T2 in the very near future.


DELHI AIRPORT customer review :  24 August 2010 by A Maxton   (Japan)

Customer Rating :  3/5

3 Star Rating   

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Used the new T3 for an international departure shortly after it opened in July end. While the outlook of the terminal is greatly improved, I still had to wait in a long queue outside to get in. They have at least 8 entrances to the terminal but only 2 were open to passengers after checking of tickets and passport. Why not open a few more to ease the flow of passengers getting in!! Once inside, another long queue at the check-in counter of Jet Airways who seemed to be checking in all domestic and international passengers at same counters. Security check didn't take very long and I was just in time at the gate to board my flight. The washroom near the gate had no lights. Apparently was still in a state of construction. However, being a new terminal, it was clean. Advice: Give yourself enough time before departure to have a less stressful departure experience.


DELHI AIRPORT customer review :  19 August 2010 by O Schmidt   (Germany)

Customer Rating :  3/5

3 Star Rating   

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I used this airport four times in the past quarter of a year. The international terminal is dirty, badly managed, simply unsuitable to bear the amount of passengers. Adversely, the domestic terminal is modern, full of light, clean and well organized.


DELHI AIRPORT customer review :  5 August 2010 by Ajay Puri   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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Delhi's new Terminal 3 has finally opened. Lots of aerobridges, travelators, well laid out baggage hall, clean toilets - a truly superior experience compared to the old terminal. I wish they could improve the calibre of people at Immigration, and it isn't fully ready (lounges and outlets are still being put into place), but it is an international quality terminal. I noticed that there is now a proper transit area for connecting passengers.


DELHI AIRPORT customer review :  28 July 2010 by J Albrecht   (UK)

Customer Rating :  3/5

3 Star Rating   

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Quite similar experience as any one - food stalls are empty, display vague westernized food. Nowhere to go. But still the unmissable Indian experience.


DELHI AIRPORT review :  8 July 2010 by A Sijapati   (USA)

Customer Rating :  3/5

3 Star Rating   

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Delhi Airport (International Terminal) was not as good as I thought it would be. I had to spend seven hours in transit area of the international terminal while going/coming back to/from Kathmandu. The international transit wait area has just hard bottom seats, restrooms, two little light snack stalls, and two TVs - no duty free or lounges, restaurants/cafes, cyber stations, sofas etc - all of these are available beyond security on the way to boarding flights, which happens only 3 hours prior to the departure time. The transit wait area is a small area and authorities/airline land crew not very helpful - saw some airline crew make fun of a non-English speaking passenger, which looks like is a frequent case here, sadly. They just opened up a new terminal last week, may be the conditions there has improved!


DELHI AIRPORT review :  8 June 2010 by J Shaka   (UK)

Customer Rating :  1/5

1 Star Rating   

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If you are a transit passenger who is going to have to wait for extended periods of time in the transit lounge, do not do it. We flew to Bangkok stopping 15 hours in transit. We knew it would be a long wait but did not understand the ordeal we would face. The facilities are absolutely appalling and the staff do not want to know that you are freezing because the air- con is sub zero temperature all night. You are not allowed to use the clipper lounge unless you are business class. No cash machine, no currency exchange. Filthy toilets. No information desk unless you have already passed through security check! After 15 hours of begging for help from airport staff, customs office and airline staff, we were near breaking point. Staff laughing at us. There are other issues for western women which I cannot speak of during this review but you are going to find it most uncomfortable. If you can avoid New Delhi in transit ove night, please do. I do not wish our experience on anyone.


DELHI AIRPORT review :  8 May 2010 by S Dimms   (UK)

Customer Rating :  1/5

1 Star Rating   

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This must rank as one of worst capital city airports anywhere. Staff rude, security whilst visible is largely ineffective, the place is filthy! My advice is touch nothing - get on the plane ASAP and use the facilities on board.




 
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