Washington Reagan Airport Passenger Reviews and Traveller Reports
WASHINGTON REAGAN NATIONAL AIRPORT customer review : 18 April 2013 by Ken Gibson (UK)|
Rating : 5/10
I have used Regan many times and it is a fine airport but for one thing - the queues for security and the
actually layout of the security areas. coupled with a number of staff who do not seem to know what work
means. My most recent experience was last month when it took 40 minutes to get to departures amidst
dozens of people becoming increasingly worried about missing their flight. Were it not for this my overall
rating would be a lot higher and any recommendation I would make to other travellers would include being
aware of these problems.
WASHINGTON REAGAN NATIONAL AIRPORT customer review : 27 November 2012 by Paul Whiteley (UK)|
Rating : 8/10
Terminal C, US Airways. Kerb-side bag drop was fine. TSA were incredibly friendly and then fast and efficient
in processing a busy queue. Food/drink outlets land- and air-side were fine. Pleasant experience, no
WASHINGTON REAGAN NATIONAL AIRPORT customer review : 20 November 2012 by A Johnson (USA)|
Rating : 0/10
Worst customer service I have experienced. I was traveling alone with my 6 month old child through Regan
for a layover. I asked an attendant how to proceed to my needed gate and she told me a shuttle. She
directed me in the direction of the shuttle, which was down 2 flights of stairs. I asked her if she could ask an
airport worker to assist me as I had a baby, a heavy bag, stroller and car seat. She simply told me that it
"wasn't her problem". I was assisted down the stairs by another person. When we reached the bottom and
tried getting the stroller into the shuttle, every airport worker stood around watching, not willing to help once
again. When we arrived at my destination, they then expected me to carry all of my belongings back up the 2
flights of stairs. Had it not been for random strangers, my son and I wouldn't of made our flight. This airport
is by far the worst public place I've encountered.
WASHINGTON REAGAN NATIONAL AIRPORT customer review : 15 August 2012 by S Koenig (Brazil)|
Rating : 8/10
All in all a fairly modern, clean and easy to use airport, though if one arrives early (before 5 am) to get one
of the earlier flights, expect long lines blocking the counter areas as people wait for the counters to open.
We saw very long lines for security in the afternoon, but in the morning the lines were much shorter (glad we
were flying first class so had a special line). Decent variety of eateries, both inside and outside security.
The rental car facilities can be a bit confusing to find by car (when returning a rental car), and nearly
impossible to reach by private vehicle (eg, if someone dropping you off to get a rental car). Signage for the
wide variety of vans, shuttles, etc. could be better.
WASHINGTON REAGAN NATIONAL AIRPORT customer review : 13 February 2012 by R Alexander (USA)|
Rating : 7/10
Being a regular traveller out of this airport, I can honestly say that it's decent. Due to its small size, I find it
easy to manoeuvre around this airport. The signs are well-marked, and the terminals are clean overall. The
only complaint I have is that the baggage claim belts are a bit bulky, and they seem to take up most of the
room space, even by baggage claim standards. Other than that, the airport is convenient for travel, but not
WASHINGTON REAGAN NATIONAL AIRPORT customer review : 26 July 2011 by E Mabley (USA)
Customer Rating : 4/5
DCA may be cramped and congested, but no other major US airport is as convenient to the city it serves. We
were at our hotel in just over 30 mins. Terminal 2/3 was recently renovated to widen the corridors and create a
pre-security mall with a handful of eating and shopping outlets, but the terminal complex is too small for the
volume of passengers it serves so overcrowding is a major problem during peak times. However the TSA
checkpoints move very efficiently.
WASHINGTON REAGAN NATIONAL AIRPORT review :
20 July 2009 by Brian O'Connell
Customer Rating : 4/5
It's a very convenient airport for Washington DC visitors, though somewhat pricey as US
Airways dominates the traffic, however I would still take it over the other two(IAD and BWI)
just for its closeness to the District. The only fly in the ointment is that sometimes gate
changes don't get communicated to the TSA staff-one of them told me that I was going to the
wrong gate, but I mentioned that I checked in online at my hotel, and the gate shown on my
boarding pass was the one of record at the time, and they were fine with that.
WASHINGTON REAGAN NATIONAL AIRPORT review : 5 July 2009 by Mike James
Customer Rating : 2/5
Flew in and out of DCA terminal A via Northwest Airlines. The terminal is currently shared
with Airtran, Spirit, and Midwest. Since my outbound flight was delayed, I had to endure
approximately 4 hours in this run down cavern, lest I wish to endure an additional dose of
security theater at the hands of the TSA. A-Terminal is LOUD. There is no acoustic
treatment to soften the constant PA boarding banter, terror warnings, etc. Additionally, one
of the three food vendors, located almost in the middle of the room (yes, it's a large
circular room) runs a high-powered blender about every 8 minutes. There were only 4
electrical outlets that worked to charge cellphones or laptops - all occupied of course by the
hundred of people crammed into this too-small space. DCA now has WiFi, but it costs a
minimum of $8.00/day - and the signal is very very low in terminal A. Do your best to avoid
Terminal A. If you must fly out of A, bring earplugs, and extra batteries.
WASHINGTON REAGAN NATIONAL AIRPORT review : 23 November 2008 : by Leo Enticknap
Customer Rating : 4/5
There's a very long walk (probably the best part of a mile) from the Metro station to Terminal A and
you have to pay for luggage trolleys. There was virtually no queue at all either to drop off my
luggage at the check-in desk or to go through security. The TSA people were helpful and courteous.
WASHINGTON REAGAN NATIONAL AIRPORT review : 6 September 2008 : by Tom Hill
Customer Rating : 3/5
While DCA is being renovated, the renovations will end and the facility will be improved. During the
15 years I lived in the area the renovations at Dulles never ended and the facility was never
improved. Note, however, that some DCA TSA employees (and airline employees at other airports) do
not understand the concept of visa on arrival and are fully prepared to keep you off your flight
because "you don't have a visa for the country you are going to".
Reagan National Airport review by C Rocha
19 July 2007 Customer Rating :
Washington National is a mixed bag. While it has a great location and a
metro station, it doesn't really offer too many flight options. Also,
while Gates B/BC/C offer beautiful architecture, the older Gate A is
beginning to show how really rundown it is. One of the most frustrating
issues with the airport is the lack of updating of information. For
example, there were signs all over the airport warning travelers that
all the bathrooms past the security checkpoint of our gate were closed
due to renovation. Well, that turned out to be old news as the bathrooms
in our gate had already undergone the dreaded renovation. There were
also updating issues with the directories, which didn't show half of the
restaurants/stores beyond our security checkpoint.
Reagan National Airport review by Cathie Kukec
29 March 2007 Customer Rating : n/a
The airport is quite convenient if you are staying in DC, either a short
cab ride or Metro ride to anywhere in DC proper. My biggest complaint
(other than the A Terminal being rather run down and dirty) is that ATA
only flies in to DCA on a very limited schedule and there is NO ONE from
ATA staff on site once the flight has arrived and deplaned. Not even a
sign at the ATA ticket counter informing passengers of this fact. The
baggage handling is spotty, at best.
Reagan National Airport review by Steve Koenig
20 April 2006
Clean, modern and airy (lots of windows; even a nice view of planes, the
Potomac River and Washington). Decent stores. What a contrast to the
old, dirty, downright depressing Dulles (which has been under renovation
for years). Parking is limited and pricey.
Reagan National Airport review by Javier Urra
20 April 2006
If I think about DCA Reagan Airport, necessarely I have to think about Dulles as well. What a
difference. DCA is great for the very simple reason that the alternative is a far, expensive,
unorganized airport, calles Dulles. If you're living in the DC area, arriving at Reagan is just an
excellent way to get to downtown in some minutes by metro. Try the same with Dulles: wasted time,
wasted money and patience gone.
Airport by A Porter
This airport was quite efficient. I flew to and from Terminal A on Northwest. Prices at the
Terminal A store were surprisingly only a bit above average non-airport prices. The airport was
also rather calm, and Terminal A has interesting architecture. The only downside was that I had to
meet a group in Terminal B, which is also where my tour bus dropped me off on my return flight. To
get from Terminal B from Terminal A, I had to walk down a very long, narrow, and hardly occupied
hallway enclosed with glass. This made it very hot, especially carrying a 50lb bag. Plus it was
November, 30 degrees in Minneapolis, and 80 degrees in Washington.
Airport by Ross Tomkin
relatively quiet, new (except for the ancient Terminal A, 8 or 9 gates that will soon be remodeled),
and convenient to downtown and the rest of the city. It offers an excellent alternative to dragging
all the way out to IAD (Dulles) or the worst, BWI (Balitmore Washington). US Airways is the dominant
carrier at DCA, taking up all of the North Pier and a few gates in the Central Pier, but other
carriers are plentiful as well - Delta also has a large presence. DCA has four separate security
checkpoints, allowing quick access to gates, large windows for great plane-viewing, and a general
feeling of modernity and ease.
Airport by Travis Reid
National airport offers travelers a great deal of convenience, especially with a Metro stop
connected to terminals B and C. A point of interest is the older terminal A serving NW, TZ, YX and
FL. Reminiscent of the fifties and sixties, the architecture of the building resembles the old TWA
terminal at JFK. The circular gate area is wonderful, with elegantly high ceilings.
Reagan National Airport review by Hans K Pauley
Washington Reagan National Airport is my favorite US Airport by far.
The airport offers architectural beauty, functionality, orderly flow,
fantastic sights, and superb access to public transportation and the DC
area. Compared to Dulles or BWI, I would easily pay a premium to fly
National when available. On top of everything else the employees of the
airport and the airlines seem to thrive off the sunlight, artwork, and
atmosphere to provide some of the best air-related service I have ever
Reagan National Airport review by M Hartt
20 October 2003
National is a beautiful airport, with a great area for departures on the top level with views out
towards Washington. You go down one level to the terminals, but there are also a number of great
stores before you go through security, including things like Brooks Brothers. In each of the
terminals, there are some decent food options, though pricey. However, the airport is very clean
and kept in good shape, which is unusual and appreciated.
Complaints: First, to go between the different terminals requires going in and out of security, a
pain if you have a tight connection.
Second, National is very pricey for certain flights, considering it's a little domestic airport.
The airport has a heavy US Airways presence, but because it brings in a lot of business and
political traffic that can evidently afford it, both US and other airlines jack up prices on non-
competitive routes - the ones I've dealt with included DCA-BNA (Nashville) and DCA-SDF
(Louisville). And it's not like the shuttles to Boston and NYC are dirt cheap either. Comparing
costs between DCA and BWI says it all, often 350$ out of National when only 190-225$ out of BWI (but
you have to deal with going out of BWI). But it is incredibly convenient, right on the Metro (one
of the best subway systems in the country) and an easy cab ride to downtown, and easy to get to from
all of the Virginia and many Maryland suburbs.
DCA is a smaller airport that happens to be the airport in a major city. It's very good, except
National Airport by Stephan Neuhaeuser
10 August 2003
Nicest airport I have seen in the U.S. so far. Clean, airy, large windows, restaurants
not crowded, things move fairly smoothly and staff is friendly. Taking off and landing offers
spectacular views of Washington since the airport is located very near downtown d.c. There is even a
metro station directly at the airport, so there is no need for a taxi, if you don't want to spend
$20 for a ride. The one setback is that DCA is served only by regional U.S. carriers and Air Canada. If you travel
long haul to D.C and have to switch planes, try to switch to a flight into DCA - it is way better
than flying to dull Dulles International Airport (IAD), about a one hour drive out of town.
Reagan National Airport review by Mark Daniel
10 June 2003
Washington National is a beautiful and clean airport. There are numerous concessions and a great variety of restaurants. However,
National is small and does not have room to extend its runways. Therefore, the largest planes are
only 757's. No international carriers except for Air Canada come.
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