Home Page

 


Dar es Salaam Airport Passenger Reviews and Dar es Salaam Airport Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Dar es Salaam Airport Review

  Dar es Salaam Airport Ranking

 

 
Customer Review scoring : Dar es Salaam Airport
4.9 out of 10  4.9 out of 10
23 reviews

 



PAGE

1
 






DAR ES SALAAM AIRPORT customer review :  20 December 2013 by A Adomako    (Ghana)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I came in on a KQ (Kenya Air) flight from Ghana and immigration was a breeze. Immigration officials were pleasant and fast. I didn't have check in bags but as I waited for my colleague who did need a visa I could see that the bags arrival was quite orderly. Outside had the usual cab drivers trying to make a living by offering you a ride - is that such a big deal? I will add another review after I leave today - but we were able to check in online nicely!



DAR ES SALAAM AIRPORT customer review :  8 October 2013 by Z Zakhem    (Lebanon)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This is the worst airport I've been to. Very unpleasant staff. They don't understand French in customs so they couldn't figure out my passport's expiration date. Very chaotic and disorganised especially during check-in.



DAR ES SALAAM AIRPORT customer review :  25 February 2013 by Alan Sargeant    (Australia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Chaotic check in, very slow immigration. Sub standard business lounge. Allow a lot more time to get through the process than you would take at a normal airport.



DAR ES SALAAM AIRPORT customer review :  29 November 2012 by D Kusiak    (Sweden)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Very poor airport. Very long waiting time to come into terminal building. Hot temperature outside and even inside. Not very clean airport. Staff very inexperienced.



DAR ES SALAAM AIRPORT customer review :  12 April 2012 by Dirk Visser    (Netherlands)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Terminal feels like it was built in the 1960s and is stuck in a time warp. Very small and a bit cramped, with some (expensive) shops airside and some cafeterias. Dimly lit inside and air conditioning is not optimal, so on hot days it can get quite uncomfortable. Waiting area is alright, but not comfortable. No WiFi in the airport; not even in the lounge. Staff at check-in can be surly and waiting times at security and check-in ridiculously long, with everything done manually. Immigration and visa staff actually nice and fairly efficient; no complaints there.



DAR ES SALAAM AIRPORT customer review :  21 December 2011 by K Kerenge    (Tanzania)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The service quality from security guards and the staff is probably the worst you can possibly get. The waiting area is uncomfortable, not enough seating with awful toilets. All in all, a lousy airport.



DAR ES SALAAM AIRPORT customer review :  20 December 2011 by Robert Halverson    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Another horrible airport. We arrived on a South African Airways flight from Johannesburg in the afternoon. We were funnelled into immigration and customs area, which has no air conditioning in this hot and humid city. Foreigners gathered around the glass booths where officials came out, took your passport and visa payment, then disappeared inside. The process took about an hour, meanwhile, our luggage had been taken off the conveyer belt and put aside unguarded in a hallway. When you exit the terminal you are hounded by taxi drivers asking outrageous prices. When we arrived to fly out, our Precision Air flight had broken down in Zanzibar and was delayed. However, they gave few details on when it was expected to resume. It was a very uncaring attitude by the check-in staff. We were delayed 3 hours, and were caught off guard by the sudden (and muffled) announcement that it was now boarding. The departure lounge has some stores but they are limited. The airport is small with few facilities.



Dar es Salaam Airport customer review :  22 July 2011 by Hangyun Kim   (South Korea)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

'Simplicity' is the word to describe Dar es Salaam International Airport. The terminal itself is very basic and rudimentary. But it does have most facilities that an international airport needs. There are 'duty free shops' that sell souvenirs, T-shirts, electric's and cosmetics. There are restaurants that sell 'western' cuisine and soft drinks but they are overpriced. Toilets were ok, not clean, but not too unhygienic. Ground service was rather slow, but immigration process was swift both in and out. But the airport is a bit disorganized. No A/C before the security, but there is after. Don't expect wi-fi service.


Dar es Salaam Airport customer review :  11 May 2011 by Kagwe Gichohi   (Kenya)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I travelled to Dar for the weekend in April and found the airport much smaller that I expected. Nevertheless, it is fairly clean and design allows for natural airflows - important in Dar. Arrival relatively painless although the baggage conveyor belt doesn't work so instead there are airport officials asking which flight you were in and directing you to the bags. Departure was a different thing altogether. I needed to purchase a ticket but lo and behold there wasn't a single ticketing office (airline offices and agents included) that accepted any kind of cards whatsoever. So the trick is to withdraw cash at ATM. There are three ATMs and everyone at the airport was quite sure they don't work. I approached all 3 to confirm for myself but was waved away by staff and security as well as shop attendants who were quite sure they do not work. Mercifully, a taxi man offered to take me to the nearest one that may be working outside the airport for free - an offer I accepted. Having bought the ticket, I chose to sit at the airport - there is sitting outside the building in a kind of pavilion which is good for the heat but the seats are hard. There was no wifi so I elected to visit the only cyber cafe at the airport which had ok speeds but charged in blocks of half an hour. As I was sending emails and waiting for replies, I found that method rather inconvenient. There is only one restaurant at the top with fairly good meals which I sampled whist still waiting for the flight. After checking in, I proceeded to the gate I was shown waiting to board. When the boarding call was made, I proceeded towards the gate but the airport staff denied be entry via that gate suggesting it was for a different flight. I was referred to other staff who referred me to the same gate and told me to wait there. We did this back and forth for a while - with me showing ticket indicating I was at the correct gate. In the end, the same staff started announcing my name for final boarding call. I told them I was the one and they seemed surprised. Fortunately, airline staff happened by and intervened, allowing me to gain entry via the exact same gate. I raised the matter with the airline staff who didn't seem surprised at all by the escapade. I almost missed the flight over something so simple. I felt the airport staff should have been a bit more attentive and methodical in their handling of the situation.


Dar es Salaam Airport customer review :  10 June 2010 by J Hertzler   (USA)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Needed to change airlines and reclaim and recheck luggage here en route to Nampula, Mozambique. It was not at all clear which to do first. Consequently we got on the flight to Nampula on LAM but our luggage did not. Other passengers told us that this happens "most of the time" on this flight. The problems with baggage appear to originate in the Dar es Salaam terminal. Had it not been for some friendly and helpful staff, we might not have gotten through at all.


Dar es Salaam Airport customer review : 18 February 2010 by Philip Keating

Customer Rating : 4/5

4 Star Rating

Flew through at 22.00 with Swiss, it was very quick bag drop - (check in online if you can as you can drop it of at first class desk). Airport still hot, but the guys at the cafe friendly and serve drinks quick. When you have passed security at the gate they have air conditioning which is heaven after the heat of Tanzania. I like this small airport - have never had a problem and have used it several times.


DAR ES SALAAM AIRPORT customer review : 18 June 2009 : by J Mathieson

Customer Rating : 1/5

1 Star Rating

This is not a good place to travel through. They stopped improving it in about 1957. There is no way you can use a credit card here to buy an airline ticket. To go and buy a ticket you have to go through security - but you need a ticket to go through security - you then have to get a pass to go through security by leaving your passport behind. Very disorganized, chaotic, slow lines, repetitive checking for no reason, hot, sweaty, limited service. The business class lounge is not too bad. This place really needs some work. The smaller airports in Tanzania are fine, but this one has to be the worst airport for its size I have been in. The only saving grace is that most of the people are nice.


DAR ES SALAAM AIRPORT review : 15 June 2009 : by Philip Keating

Customer Rating : 3/5

3 Star Rating

My flight was at 21.20 on a Friday night. It was very busy and if you are travelling at this time, leave at least 2 hours to get to your gate. I have got through to the departure gate in 30 minutes on previous.


DAR ES SALAAM AIRPORT review : 6 April 2009 : by F Pang

Customer Rating : 3/5

3 Star Rating

An airport with very basic facilities. Arrival was smooth: I waited for around 15 min for immigration clearance and 10 min for customs clearance (which was ok). In front of visa counter I saw crowds of passengers applying for visa (fortunately I did not need a visa) so if you are flying with a wide-body aircraft and you need a visa, it pays to disembark as early as possible so you could proceed to visa counter quickly. The taxi stand outside arrival hall claimed to offer 'govt-regulated' fares to different parts of the city, but the list could be ignored as it is pricey. Bargain with drivers. There was an exchange shop at the far end of the arrival hall which offered a relatively better exchange rate - Very similar to the rate in city, so if one needs to buy some TZS that's a better option. Departure was more chaotic, with the main problem being a lack of any flight information display. You just do not know which lounge is for which flight. There are a few shops in departure lounges but not impressive in particular.


DAR ES SALAAM AIRPORT review : 23 February 2009 : by Philip Keating

Customer Rating : 3/5

3 Star Rating

There are some bars and restaurants 5 mins from the airport that are not expensive on the main road. I had to travel in rush hour it pays to get to the airport early in rush hour but you can not enter the airport before your check in time. I agree the traffic is very bad in rush hour. There is not much to keep you entertained out side the airport so there is no point getting there to early.


Dar es Salaam Airport by J Beard

18 February 2009   Customer Rating : 2 Star Rating

The airport is one challenge but the traffic volume to reach the airport is incredible. Allow lots of extra time to reach the airport from the city especially during the morning and evening rush times.

Dar es Salaam Airport by Philip Keating

16 February 2009   Customer Rating : 3 Star Rating

If you can book your seat at the front of the plane when you arrive it helps if you have to purchase your visa in Dar Es Salaam as it a bit of a scramble. Passport control and collecting luggage was no problem. Do not put too many clothes on when you leave, as the air conditioning seems not to work - they were installing new system when I was coming through the airport.

Dar es Salaam Airport by S Marsden

21 May 2008   Customer Rating : 2 Star Rating

Dar airport was probably very nice when it first opened, however, after decades of neglect by the airports authority it is not surprise that it is looking shabby, unkempt. The airport is slow, but get used to it, nobody rushes in Dar. The business class lounge (soon to be rebuilt, but not in a hurry!) is appalling in comparison to other airports, it's got free drinks and snacks and if you are lucky you may get a seat. On the flip side of this you have the fact that if you are arriving, its the gateway to one of the most beautiful and friendliest countries in the world. Look past Dar airport!

Dar es Salaam Airport by Terry Jacobs

28 April 2008   Customer Rating : 1 Star Rating

Dar must have the slowest system of processing people on arrival in the world. The queues snake up the stairs as the single kiosk attempts to deal with it all. So when you reach the bottom of the stairs you have about an hour to go. Once you get to the kiosk they take a computerised mug shot of you then you just hang around for another half an hour while that gets in the system. The whole airport needs levelling and rebuilding.

Dar es Salaam Airport by Alun Pugh

12 September 2007   Customer Rating : 2 Star Rating

Domestic terminal is great fun. You hang about with the pilots and other passengers etc watching the flights come and go. When it's your turn you walk to the single prop, climb aboard and follow the progress of the flight with your map and the GPS on the flight deck! The international terminal (built to replace the old domestic terminal) is a mess. Sweaty (aircon doesn't work), poor value shops and inefficient - a real third world job.


Dar es Salaam Airport by Ingvar Backéus

22 January 2007   Customer Rating : n/a

I have used this airport many times since 1974. In the 70s the terminal building looked like a shabby rural bus station but the building that was then erected is nice and also architecturally beautiful from inside. Decent shops. Two lounges which are small but nice and -particularly important - cool. The rest of the building is hot and humid, and the a/c in the departure hall is hardly working. The toilets can also be cumbersome since water is frequently lacking.

Dar es Salaam Airport by Philip Keating

30 September 2006

I was suprised when going through this airport. I had purchased my visa in London before leaving. There was a small queue for non Tanzanian passport holders but a Tanzanian immigration officer said I could go through the Tanzanian passport desk. I was through in a couple of minutes. My bag was ready for collection.It was the fastest I have ever been through an airport. The only down side was the price of cigarettes in the duty free shop on leaving. They where double the price if you had bought from a supermarket in Dar Es Sallam.

Dar es Salaam Airport by Frans Erkens

25 May 2005

For a very small airport in a poor African country, its really not bad. The departure hall is relatively spacious, with plenty of seats, a decent cafeteria and restaurant, and a good selection of souvenir shops, and there's even a bc lounge (not sure if its for a certain airline). The arrival area is less nice. It is below the departure area and looks like just a concrete basement area. Neither level is fully enclosed, and especially on the arrivals level, which opens directly outside (no doors) there will probably be mosquitos, etc. inside. There is a foreign curency exchange, offering the same rates as those in the city. There isn't really any public transport (unless you count the dalla-dallas (minibuses) on the highway outside, which will undoubtedly be impossible to board with any luggage), but as soon as you exit, if no one meets you, you're likely to have taxi drivers approaching you from all directions (don't pay more than 10000tsh (about $9).









 


PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 







top

back to top


Dar es Salaam Airport Reviews Dar es Salaam Airport Passenger Opinions Dar es Salaam Airport standards


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2012  Copyright Skytrax